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Dell Inspiron 24 5000 Service Manual

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Inspiron 24 5000
Service Manual
Regulatory Model: W15C
Regulatory Type: W15C001
November 2020
Rev. A02
Table of Contents
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Summary of Contents for Dell Inspiron 24 5000

  • Page 1 Inspiron 24 5000 Service Manual Regulatory Model: W15C Regulatory Type: W15C001 November 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................11 Chapter 3: Technical overview..................... 12 Inside view of your computer............................12 System board components .............................13 Chapter 4: Removing the back cover....................14 Procedure.....................................14...
  • Page 4 Prerequisites..................................24 Procedure....................................24 Chapter 13: Replacing the camera....................25 Procedure....................................25 Post-requisites...................................25 Chapter 14: Removing the microphones..................26 Prerequisites..................................26 Procedure....................................26 Chapter 15: Replacing the microphones..................27 Procedure.................................... 27 Post-requisites................................... 27 Chapter 16: Removing the power-button board................28 Prerequisites..................................28 Procedure....................................28 Chapter 17: Replacing the power-button board................29 Procedure....................................29 Post-requisites...................................29 Chapter 18: Removing the front bezel ..................30...
  • Page 5 Prerequisites..................................37 Procedure ...................................37 Chapter 25: Replacing the speakers.................... 38 Procedure ...................................38 Post-requisites................................... 38 Chapter 26: Removing the side I/O-board................... 39 Prerequisites..................................39 Procedure....................................39 Chapter 27: Replacing the side I/O-board..................41 Procedure.....................................41 Post-requisites..................................41 Chapter 28: Removing the coin-cell battery.................42 Prerequisites..................................42 Procedure....................................42 Chapter 29: Replacing the coin-cell battery.................43 Procedure....................................43 Post-requisites...................................
  • Page 6 Prerequisites..................................54 Procedure for computers with discrete graphics......................54 Chapter 37: Replacing the processor heat-sink................56 Procedure....................................56 Post-requisites...................................56 Chapter 38: Removing the processor...................57 Prerequisites..................................57 Procedure....................................57 Chapter 39: Replacing the processor...................59 Procedure....................................59 Post-requisites...................................59 Chapter 40: Removing the I/O bracket..................60 Prerequisites..................................60 Procedure....................................60 Chapter 41: Replacing the I/O bracket..................61 Procedure.....................................61 Post-requisites..................................61 Chapter 42: Removing the I/O board...................
  • Page 7 System Setup Options..............................79 Clearing forgotten passwords............................82 Prerequisites................................. 82 Procedure..................................82 Post-requisites................................83 Clearing CMOS settings..............................83 Prerequisites................................. 83 Procedure..................................83 Post-requisites................................84 Chapter 51: Flashing the BIOS.....................85 Chapter 52: Diagnostics......................86 Chapter 53: Getting help and contacting Dell................87 Contents...

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. Recommended tools The procedures in this document may require the following tools: ●...
  • Page 10 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Middle frame Display assembly M3x5 Power-button board Middle frame M2x3.5 Side I/O-board Middle frame M3x5 Side I/O-board bracket Middle frame M3x5 Solid-state drive System board M2x3.5 Speakers (2) Middle frame Washer-type M3x4...

  • Page 11: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 12: Chapter 3: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Inside view of your computer •...

  • Page 13: System Board Components

    System board components 1. fan-power cable (FAN_SYS) connector 2. display-cable (MB-DISPC) connector 3. power-button board cable (0SDC1) connector 4. power-cable (MB-DCPWR) connector 5. hard-drive data cable (SATA0) connector 6. SSD-card connector (M.2) 7. rear I/O-cable (RUSBC1) connector 8. hard-drive power cable (SATA_PWR1) connector 9.

  • Page 14: Chapter 4: Removing The

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1. Loosen the two captive screws that secure the back cover to the inner frame.

  • Page 15: Chapter 5: Replacing The

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1. Align the tabs on the back cover with the slots on the inner frame.

  • Page 16: Chapter 6: Removing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 17: Chapter 7: Replacing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 18: Chapter 8: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 19 NOTE: Note the orientation of the hard drive so that you can replace it correctly. Removing the hard drive...

  • Page 20: Chapter 9: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 21: Chapter 10: Removing The Inner Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 22 3. Lift the inner frame from the middle frame. Removing the inner frame...

  • Page 23: Chapter 11: Replacing The Inner Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 24: Chapter 12: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 25: Chapter 13: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 26: Chapter 14: Removing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 27: Chapter 15: Replacing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 28: Chapter 16: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 29: Chapter 17: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 30: Chapter 18: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 31 4. Gently lift the front bezel off the display assembly. Removing the front bezel...

  • Page 32: Chapter 19: Replacing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 33: Chapter 20: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 34: Chapter 21: Replacing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 35: Chapter 22: Removing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 36: Chapter 23: Replacing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 37: Chapter 24: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 38: Chapter 25: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 39: Chapter 26: Removing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 40 6. Remove the four screws (M3x5) that secure the side I/O-board and the media-card reader board to the side I/O-bracket. 7. Slide and lift the side I/O-board from the side I/O-bracket. 8. Lift the media-card reader board from the side I/O-bracket. Removing the side I/O-board...

  • Page 41: Chapter 27: Replacing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 42: Chapter 28: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 43: Chapter 29: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 44: Chapter 30: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 45 Removing the memory modules...

  • Page 46: Chapter 31: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 47: Chapter 32: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 48 Removing the solid-state drive...

  • Page 49: Chapter 33: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 50: Chapter 34: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 51 Removing the wireless card...

  • Page 52: Chapter 35: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 53: Post-Requisites

    Post-requisites 1. Replace the system-board shield. 2. Replace the back cover. Replacing the wireless card...

  • Page 54: Chapter 36: Removing The Processor Heat-Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.
  • Page 55 Removing the processor heat-sink...

  • Page 56: Chapter 37: Replacing The Processor Heat-Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 57: Chapter 38: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 58 Removing the processor...

  • Page 59: Chapter 39: Replacing The Processor

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 60: Chapter 40: Removing The I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 61: Chapter 41: Replacing The I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 62: Chapter 42: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 63 10. Remove the four screws (M3x5) that secure the I/O board to the middle frame. 11. Lift the I/O board off the middle frame. Removing the I/O board...

  • Page 64: Chapter 43: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 65: Chapter 44: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 66 12. Using the pull tab, disconnect the hard-drive data cable (SATA0) from the system board. 13. Open the latch and disconnect the power cable (MB-DCPWR) from the system board. 14. Open the latch and disconnect the power-button board cable (0SDC1) from the system board. 15.
  • Page 67 Removing the system board...

  • Page 68: Chapter 45: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 69 6. Replace the system-board shield. 7. Replace the back cover. Replacing the system board...

  • Page 70: Chapter 46: Removing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 71 3. Remove the 11 screws (M3x5) that secure the middle frame to the display assembly. 4. Lift the middle frame off the display assembly. 5. Push the touch-screen cable (TOUCH1) and the display-panel cable (EDPCN1) through the slot on the middle frame. Removing the middle frame...

  • Page 72: Chapter 47: Replacing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 73: Post-Requisites

    4. Replace the seven remaining screws (M3x5) that secure the middle frame to the display assembly. 5. Route all the cables through the routing guides on the middle frame. 6. Connect the display-converter cable (CONVERTER) to the display assembly through its slot on the middle frame. Post-requisites 1.
  • Page 74 11. Replace the power-button board. 12. Replace the microphones. 13. Replace the camera. 14. Replace the inner frame. 15. Replace the hard drive. 16. Replace the stand. 17. Replace the back cover. Replacing the middle frame...

  • Page 75: Chapter 48: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 76 After performing all the above steps, we are left with the display assembly. Removing the display assembly...

  • Page 77: Chapter 49: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 78: Post-Requisites

    7. Replace the seven remaining screws (M3x5) that secure the display assembly to the middle frame. Post-requisites 1. Replace the board. 2. Replace the bracket. 3. Replace the system-board shield. 4. Replace the inner frame. 5. Replace the stand. 6. Replace the back cover.

  • Page 79: Chapter 50: Bios Setup Program

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 80 Table 3. System information (continued) Main — System Information Service Tag Input Allows you to enter the Service Tag of the computer if the Service Tag field is empty. Asset Tag Displays the asset tag of the computer when the asset tag is present. Table 4.
  • Page 81 Table 9. Boot options Boot Numlock Key Allows you to set the status of the Num Lock key during boot to On or Off (On by default). Secure Boot Control Allows you to enable or disable the secure boot control—Enabled or Disabled (Enabled by default).

  • Page 82: Clearing Forgotten Passwords

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the back cover.

  • Page 83: Post-Requisites

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the back cover.

  • Page 84: Post-Requisites

    Post-requisites 1. Replace the system-board shield. 2. Replace the back cover. BIOS setup program...

  • Page 85: Chapter 51: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 86: Chapter 52: Diagnostics

    Diagnostics Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.

  • Page 87: Chapter 53: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 14. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Get started app...

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