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HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide This guide provides information on installing, configuring, upgrading, and troubleshooting the Tape Library. This guide is intended for system administrators and other users who need physical and functional knowledge of the Tape Library.
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Hewlett-Packard. The information is provided as is” without warranty of any kind and is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Mounting the device in a rack ....................45 Installing the Tabletop Conversion Kit ..................48 Installing tape drives ......................... 49 Installing a redundant power supply .................... 51 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Updating the current media inventory ................98 Releasing and replacing the magazines ................99 Support ..........................99 Performing general diagnostics ..................99 HP Service - Service restricted ..................100 Determining and updating firmware ................100 Rebooting the device ....................101 Viewing logs ......................101...
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Operations available using the OCP ................131 Operator control panel navigation buttons ..............132 Using the OCP ......................... 133 Status message bar ....................133 Menu bar ......................... 134 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Administrator password ....................135 Illustrated menu option and navigation examples ..............136 Opening mailslots (Operations > Open Mailslots) ............136 Moving Media (Operations > Move Media) ..............138 Info menu ........................139 Viewing status information (Info > Status) ..............140 Viewing identity information (Info >...
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Subscription service ........................ 243 HP-authorized reseller ......................243 A Technical specifications ..............245 Physical specifications ......................245 Environmental specifications ..................... 246 B Regulatory compliance and safety ............ 247 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Regulatory compliance identification numbers ................247 Federal Communications Commission notice ................247 FCC rating label ......................247 Class A equipment ..................... 247 Class B equipment ..................... 248 Declaration of Conformity for products marked with the FCC logo, United States only ....248 Modification ........................
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Spanish battery notice ...................... 263 Power cords ........................... 263 C Electrostatic discharge ..............265 Preventing electrostatic damage ....................265 Grounding methods ........................ 265 Glossary ..................267 Index ....................271 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Removing the base chassis from the rack ..............237 Shipping lock location ................... 238 Shipping lock storage location ................238 Securing a Tape Library to the rack ................. 239 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
The Libraries are customer expandable with exchangeable tape drives. The Libraries support Ultrium full-height and half-height tape drives. To see the tape drives currently available for each Tape Library, see the MSL QuickSpecs at http://www.hp.com/go/tape. For a list of all supported configurations, go to http://www.hp.com/go/ebs.
Maximum data transfer rates are shown in Table Table Table Table Table 6, and Table Table 2 MSL2024 Ultrium 448 Tape Library specifications Characteristic Specification Tape drive LTO-2, half-height Native: 24 MB/s (86 GB/hr) Compressed 2:1): 48 MB/s Maximum data transfer rate — one drive (172 GB/hr) Native: 48 MB/s (172 GB/hr) Compressed (2:1): 96 MB/s Maximum data transfer rate —...
Maximum data transfer rate — three drives MB/s 3,024 GB/hr) Native: 560 MB/s (2,008 GB/hr) Compressed (2:1): 1,120 Maximum data transfer rate — four drives MB/s (4,016 GB/hr) HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
The Encryption Kit provides secure generation and storage of encryption keys. The Encryption Kit may be used with any HP StorageWorks 1/8 G2 Tape Autoloader or the MSL2024, MSL4048, MSL8048 and MSL8096 Tape Library with at least one LTO-4 or later generation tape drive. The Encryption Kit cannot be used with the MSL6000.
Upgrading the MSL8048 The MSL8048 can be upgraded to the capacity of an MSL8096 with TA739A, the HP StorageWorks MSL8048 48 to 96 slot license. The license enables 48 additional storage slots, including 12 slots...
When you receive the permanent license key from HP, enter the key and press Submit. The permanent license takes effect when the Library is rebooted. You may need to reboot the Library to enable the additional slots.
SCSI ID for each tape drive, with dual LUNs on the master drive's SCSI ID to control the tape drive (LUN 0) and Library robotic (LUN 1). HP recommends that each Ultrium tape drive be put on its own bus when possible.
Parallel SCSI HP Smart Array controllers, RAID controllers, and most on-board HBAs do not support multiple LUNs. Refer to the EBS matrix at http://www.hp.com/go/ebs for current HBA compatibility information. IMPORTANT: The Library requires an HBA that supports multiple LUNs, which is also called LUN scanning.”...
Channel HBA. A 4 Gb HBA is recommended for LTO-4 tape drives. An 8 Gb HBA is recommended for LTO-5 tape drives for optimal performance. Check the EBS matrix at http://www.hp.com/go/ebs to verify that your HBA is supported on your server and qualified for the Library.
Interface specifications and requirements for SAS drives The server must have an HP or third party SAS host bus adapter with an external connector. Table 11 SAS drive interface speeds LTO generation Supported speeds LTO-3, LTO-4 1.5 Gb, 3 Gb LTO-5 1.5 Gb, 3 Gb, 6 Gb...
Hardware encryption is turned off by default and is switched on by settings in your backup application, where you also generate and supply the encryption key. Your backup application must support hardware encryption for this feature to work. See http://www.hp.com/go/ebs for an up-to-date list of other suitable backup software.
Your application should explain the options and methods that are available. Please refer to your application's user documentation for more information. If you are unable to supply the key when requested to do so, neither you nor HP Support will be able to access the encrypted data.
For the tape drives and magazines assigned to each logical library see Table on page 30, Table 15 on page 31, and Table 16 on page 31. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Each logical library includes the tape drives in specific drive locations. You may need to move a tape drive if there is not a tape drive in the top half of the Library. If the Library only has two tape drives installed in the bottom two drive bays, move one tape drive to the top half of the Library.
1. Logical library 1 tape drive and magazines 2. Logical library 2 tape drive and magazines 3. Logical library 3 tape drive and magazines 4. Logical library 4 tape drive and magazines HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Front panel overview The front panel provides access to the power button, operator control panel, left and right magazines, LEDs, and the mailslot as shown in Figure Figure 7, and Figure 8. See Operator control panel (OCP)” on page 104 for MSL2024 OCP functions. See MSL4048, MSL8048, and MSL8096 operator control panel”...
Clean. Illuminated when the tape drive has determined that a cleaning cartridge should be Amber used. Cleaning is only necessary when the device directs you to do so. Additional cleaning is not necessary. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Attention. Illuminated if the device has detected a condition that requires attention by the Amber operator. Error. Illuminated if an unrecoverable error occurs. A corresponding error message displays Amber on the LCD screen (see Troubleshooting” on page 153 for more information). Back panel overview The back panel provides access to the drive interface connectors, the tape drives, the power connector, the Ethernet, serial and USB ports, and the magazine release holes.
12. Tape drive Ethernet port (LTO-5 only) Figure 12 MSL2024 back panel overview with SAS tape drive 1. SAS port 2. Fan vent 3. Power connector 4. Tape drive HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
5. Ethernet port 6. Serial port (Factory use only) 7. USB port 8. Magazine release hole 9. Pull-out tab containing the serial number and other 10. Tape drive LED product information 11. Tape drive Ethernet port (LTO-5 only) The device requires a 110/220 volt AC power connection. Tape drive LED Each tape drive has a green LED, which indicates that the tape drive is powered on (see Figure...
LUNs. Refer to the manuals for the host computer and the HBA for installation information. See Parallel SCSI host bus adapters (HBAs)” on page 23 for HBA requirements. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
The HBA and operating system must support multiple LUNs, also called LUN scanning, for the application software to operate the Library. HP Smart Array controllers, most third-party RAID controllers, and many on-board SCSI controllers do not support multiple LUNs.
MSL8048 and MSL8096: The default SCSI address for all tape drives is 4. NOTE: Use the HP Library & Tape Tools to check your server's parallel SCSI configuration. The HP Library & Tape Tools utility is available without cost at http://www.hp.com/support/TapeTools.
SAS signal rates require clean connections and a minimum number of connections between the HBA and the device. Do not use adapters or converters between the HBA and the device. HP recommends a maximum SAS cable length of six meters.
Channel HBA. A 4 Gb HBA is recommended for LTO-4 tape drives. An 8 Gb HBA is recommended for LTO-5 tape drives for optimal performance. Check the EBS matrix at http://www.hp.com/go/ebs to verify that your HBA is supported on your server and qualified for the Library.
20-80 percent relative humidity non-condensing Back: Minimum of 15.4 cm (6 inches) Clearance Front: Minimum of 30.8 cm (12 inches) Sides: Minimum of 5.08 cm (2 inches) HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Each bag is labeled: • Bag of eight M6 screws for the HP Rack 5000 or Rack 10000 Series (9.5 mm square holes in the rack column) with two clip nuts for the MSL4048 or four clip nuts for the MSL8048 or MSL8096.
If you plan to set the MSL2024 or MSL4048 Library on a table or rack shelf, skip this step and continue with Installing the Tabletop Conversion Kit” on page 48. The MSL8048 and MSL8096 Libraries must be installed in a rack with the supplied rails. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Library, and 3) obtain adequate assistance to lift and stabilize the Library during installation or removal. The device easily installs into the HP Rack System/E, or the HP Rack 5000 or HP Rack 10000 series. You need a #2 and a #3 Phillips screwdriver for this procedure.
22). The MSL2024 has two captive screws. The MSL4048 has four captive screws and the MSL8048 and MSL8096 have six captive screws. Slide the device onto the rails. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
From the front of the device, secure the front bezel to the rack using a #2 Phillips screw driver placed through the small holes in the mounting bracket to tighten the captive screws on each side of the device. Figure 22 Securing the Tape Library to the rack Installing the Tabletop Conversion Kit The Rack to Tabletop Conversion Kit supports the edges of the Library, but is not a structural top.
Library installation is complete. To install tape drives: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Locate an appropriate vacant drive bay on the back of the Library. • MSL2024: The first tape drive should be installed in the bottom drive bay. If the first tape drive is a half-height tape drive, you can install an additional half-height tape drive in the top bay.
Position the new power supply on the alignment rails and push it into the Library until it is flush with the back panel, as shown in Figure Figure 26 Installing the new power supply HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Tighten the blue thumbscrews by hand to secure the power supply to the chassis as shown in Figure Figure 27 Redundant power supply thumbscrews Changing the SCSI address (parallel SCSI drives only) On a parallel SCSI device, if you need to change the SCSI ID for one or both of the tape drives, do so before connecting the Library to the host computer.
For optimal performance, a parallel SCSI tape drive should be the only device on the bus. To connect the parallel SCSI cable to the device: HP recommends that the host server be powered off before attaching new devices. Attach one end of the parallel SCSI cable (included in the accessory package) to one of the...
NOTE: Each of the tape drives uses one channel and the HP cable recommended for use with the Library maps each of the four channels from the HBA to one channel on the drive end.
Powering on the device WARNING! This product can only be used with an HP-approved power cord for your specific geographic region. Use of a non-HP-approved power cord may result in: 1) not meeting individual country specific safety requirements; 2) insufficient conductor ampacity that could result in overheating with potential personal injury and/or property damage;...
RMI. You must finish configuring IPv6 from the RMI. (See Changing the network configuration” on page 88.) Configure the Fibre Channel ports (Fibre Channel tape drives only). HP recommends leaving the Fibre Channel ports at the default settings: • Fibre speed: Automatic •...
This utility verifies that the unit is connected and communicating with the host server. It also verifies that the device is functioning and provides diagnostic information. Run the HP Library & Tape Tools Installation Check from the programs menu to verify your connections.
(Support > FW Upgrade)” on page 150. • Using HP Library and Tape Tools (L&TT), which can be downloaded free of charge from http:// www.hp.com/support/TapeTools. After configuring the Library, you can save the configuration settings to a USB flash drive from the OCP or to a file from the RMI Configuration: Save/Restore screen.
Cartridge type Part number HP LTO5 Ultrium 3 TB RW Data Cartridge, blue C7975A HP LTO5 Ultrium 3 TB WORM Data Cartridge, two-tone (blue and gray) C7975W HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Cartridge type Part number HP Ultrium universal cleaning cartridge, (50 cleans), orange C7978A NOTE: The LTO-3 and later tape drives support both rewriteable and WORM data cartridges. Write-Once, Read-Many (WORM) data cartridges provide an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge.
IMPORTANT: Misusing and misunderstanding bar code technology can result in backup and restore failures. To ensure that your bar code labels meet HP's quality standards, always purchase them from an approved supplier and never print bar code labels yourself. To order bar code labels from an HP-authorized reseller: •...
Figure 32 Apply the label within the recessed area IMPORTANT: The bar code label should only be applied as shown, with the alphanumeric portion facing the hub side of the tape cartridge. Never apply multiple labels onto a cartridge because extra labels can cause the cartridge to jam in a tape drive.
The drive may not identify the media and return a load error before the application software times out waiting for the load. HP strongly recommends keeping your tape drives updated to the most recent firmware.
IMPORTANT: To manually release a magazine, see Releasing the magazines manually” on page 176. However, this manual process should only be used if the magazine cannot be released using the operator control panel or the remote management interface. The slot numbering scheme for the MSL2024 is shown in Figure Figure 34 MSL2024 slot numbering with the single mailslot enabled When the mailslot is disabled, the mailslot (M1) becomes Slot 1 and all other slots are re-numbered...
When the MSL4048 or MSL8048 mailslot, or the MSL8096 lower-left mailslot is enabled, all of the storage slot numbers are adjusted, as shown in Figure 38. The storage slots in the other magazines are renumbered accordingly. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 38 MSL4048, MSL8048, and MSL8096 lower-left magazine slot numbering with mailslot enabled On the MSL8096, when the upper-right mailslot is enabled, the numbering of the storage slots in the other magazines is not affected. Mailslot numbering for the upper-right magazine when just the upper-right mailslot is enabled is shown in Figure 39.
Viewing static drive information” on page 73 • Viewing network information” on page 75 • Status” on page 77 • Viewing dynamic device information” on page 77 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Viewing dynamic drive information” on page 78 • Viewing the tape cartridge inventory ” on page 80 • Configuration” on page 82 • Changing the system configuration” on page 82 • Changing the drive configuration” on page 87 • Changing the network configuration”...
HP to generate a temporary password that will grant administrator access. • Service —access to this level is by HP Service personnel only. The service password is set at the factory. The same service password is used for the RMI and OCP.
Library Time is updated when the system status is refreshed. The time of the most recent refresh is the Updated time at the top of the pane. If you call HP Service to request a temporary administrator password, refresh the system status with your browser reload button and then give the service engineer this Library Time.
Figure 44 Identity: Library page When the Library is partitioned into multiple logical libraries, the information for the Library and the logical libraries is presented as shown in Figure HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 45 Identity: Library page with two logical libraries You can see, but not modify, the following: • Serial Number — the electronic serial number for the device. It should match the serial number printed on the device's label, located on the pull out tab under the drive on the back of the device. When the device is configured into multiple logical libraries, the serial number includes the serial number on the device and the logical library number.
You will only see the fields that apply to the interface type of the drives installed in this Library. Figure 46 Identity: Drive page (parallel SCSI) HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 47 Identity: Drive page (Fibre Channel) Figure 48 Identity: Drive page (SAS) You can see, but not modify, the following: • Vendor ID — will always be HP. • Product ID — product identification information that is given by the drive. •...
• Port Type — the current setting of the drive port. Direct connected devices are typically Loop. Devices connected to a switch are typically Fabric. • Speed Viewing network information Identity: Network page displays information about the network configuration. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 49 Identity: Network page You can see, but not modify: • MAC Address — a unique identifier for the library controller network interface • Full Qualified Domain Name — the fully qualified domain name for the device • Clock Synchronization Configuration (SNTP) — When Enabled, the device will obtain the current time and date from the configured SNTP server.
Internal Temperature — the internal temperature reported by the device. • Power Supply Status — the current status of each of the installed power supplies. (MSL4048, MSL8048, and MSL8096) HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• MSL4048 — Online — The power supply is installed. • MSL8048 and MSL8096 — Good — The power supply is functioning correctly. • MSL8048 and MSL8096 — Functional, fan failure — the power supply is supplying power to the Library, but the fan has failed so the power supply could fail soon. The power supply should be replaced.
Status of the drive The drive is operating normally. The device is functional, but might have an issue that should be addressed. The drive is in a failed state. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Cartridge in Drive — information about the cartridge, if any, currently in the drive. • Drive Error Code — the current drive error code if the drive is in a failed state. See Drive error codes” on page 205 for a list of drive error codes. •...
To see detailed information about the tapes in a magazine, click on the + button to expand the display for the magazine (see Figure 55). HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 55 Status: Inventory: Media details pane In the media details pane, • Slot # — lists Mailslot” or the index number of each slot in the magazine from lowest to highest. • Attn — indicates an attention state for storage slots or provides information on the mailslot state. •...
When the Library is configured into multiple logical libraries, the settings for the Library are separated from those for each logical library, as shown in the Configuration: System page. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 57 Configuration: System page for two logical libraries To enable logical libraries, select the number of logical libraries in the Logical Libraries pane and click Apply in that pane. For more information about logical libraries, see Logical libraries” on page 28. The following settings affect all of the logical libraries: •...
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Barcode Label Length Reported to Host — the number of bar code characters reported to the host application. This option provides interchange compatibility with libraries with more limited bar code reading capabilities. The default is 8. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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63. When Ignore Barcode Media ID is enabled, the device will move any tape to any tape drive. If the cartridge is incompatible with the tape drive, a message will be displayed. HP strongly recommends that all tape cartridges have barcodes with the correct Media •...
For each parallel SCSI drive, you may change the • SCSI ID — the SCSI address for a parallel SCSI tape drive. • Power On — power the tape drive on or off. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 59 Configuration: Drive page (Fibre Channel) For a Fibre Channel tape drive, you can use this screen to configure the FC ports. The port fields are: • Speed — Automatic, 1 Gb/s, 2 Gb/s, 4 Gb/s, or 8 Gb/s. Only speeds supported by the drive are listed.
Restricted Network Access — when On, disables all non-essential network functionality that is not required for normal product operation. In most circumstances leave this On. For IPv4, you may change the: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Command View TL TapeAssure provides comprehensive summaries and detailed information about the properties, performance, utilization, and health of all tape drives and media for all monitored HP libraries. This data can be exported on demand or at scheduled times to a comma-separated values (.csv) file for analysis with spreadsheet programs or custom scripts.
IPv6 SNMP management software. IP addresses will not be cleared if SNMP is disabled, but those targets will no longer be able to HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
To detect the Tape Library using a remote management application, such as HP SIM, you must first add the IP address for the management system as an SNMP target using the network configuration. SNMP queries are only accepted from configured targets.
Configuration: Date/Time page to set the date and time. NOTE: The device does not adjust its time to daylight saving time; the time must be adjusted manually. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
You must manually enable this setting when daylight saving time starts in your area and disable it when daylight saving time ends. Setting error log mode Configuration: Log page can only be accessed by HP Service personnel. Operating the Tape Library...
The device will perform an inventory after the defaults are restored. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
IMPORTANT: Once you reset the administrator password to null, you will not be able to access the administrator functions in the RMI until you set an administrator password through the OCP. To change the administrator password, use Configuration: Password page” on page 93. The saved configuration database will make it easier to recover the device configuration if you need to replace the chassis or library controller.
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• Event log levels and filter: continuous trace and all levels and filters active (for HP Service use only) • Barcode reader label length: 8 • Barcode reader alignment: Left • Error recovery: On • Mailslot configuration: mailslot disabled •...
Operations Moving media Use the Operations: Move Media page to move tape cartridges within the device. IMPORTANT: Moving media manually can interfere with backup software operations. Ensure backups are complete before moving media. Figure 68 Operations: Move Media page To move a tape, select the source and destination and then click the Move button in the center of the screen to start the move.
Select the test and enter the number of test cycles before starting the test. To cancel the test early, click on the Stop button. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
The firmware files must be in the HP L&TT format with the .frm file extension. You can find firmware files on the HP Support website: http://www.hp.com/support. After the firmware is updated, the device or tape drive with updated firmware is reset.
Third code — the sub-code (62 in this example). See Error sub-code descriptions” on page 196 for a list of sub-codes. • Fourth code — sub-code-specific information for factory use only HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 75 Support: Library logs page Cleaning tape drives Use the Support: Clean Drive page to clean the tape drives. • Slot # — select the slot number of the cleaning tape • Drive — select the drive to be cleaned Figure 76 Support: Clean Drive page Downloading a support ticket Use the...
Gathering a current ticket for an LTO 4 tape drive may cause a temporary performance decrease while the ticket is generated. Figure 77 Support: Support Ticket page HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
MSL2024 Operator control panel (OCP) The operator control panel on the front of the device includes a 2-line by 16-character green backlit liquid crystal display (LCD), four function keys, and four LEDs. This panel provides everything you need to monitor the device status and control its functions. The following functions are available through the OCP: •...
Table Table 24 Drive status Status Definition IDLE Drive has a tape inserted, but there is no activity Drive is reading Drive is forwarding Drive is writing HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Status Definition Drive is loading a tape Drive is unloading a tape Drive is cleaning Drive is rewinding SEEK Drive is seeking Performing a tape move or tape exchange operation ERASE Drive is erasing a tape Drive is calibrating TEST Performing a test UPGR Performing a firmware upgrade operation...
From an option, use the Previous and Next keys to cycle through the options in the menu, press Enter to select the option, or press Cancel to return to the menu list. The menu structure is shown in Figure Figure 80 Library menu tree HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
The administrator password accesses all of the available functionality, except for the HP Service Area. A user without the administrator password has access to the Unlock Mailslot and Status/Information menus. Entering the administrator password TIP: By default, the administrator password is unset; all of the digits are null. You must set the administrator password from the OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI.
Left or right magazine: The screen display may read Left Magazine or Right Magazine. The second line on the display indicates which slots have a tape or are empty. Slots in the left magazine are HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
numbered 1-12 or 1-11, and slots in the right magazine are numbered 12-23 or 13-24. Each slot is represented by a character, as shown in Table Table 25 Display indication definitions Character displayed Definition Slot has a tape Slot is empty Mailslot is enabled but does not have a tape Mailslot has a tape Slot has a cleaning tape...
From the Home screen, press Previous or Next until the screen displays Status/Information. Press Enter to select. Press Previous or Next until the screen displays Component Status. Press Enter to select. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
By using Previous or Next, you can select from the following information screens: • Drive activity • Library status • Drives status • Fan status The second line of the screen will display one of the following: • Good — the component is operating normally. •...
Press Enter to select. After the last number has been entered, the password has been set to the new password. NOTE: If you forget the administrator password, you cannot enter a new password. You must call your customer service representative. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Setting the number of reserved slots (Configuration > Set Reserved Slot Count) Reserved slots can be accessed by the remote management interface (RMI) and the operator control panel (OCP), but are invisible to the host and backup software. For example, you might keep a cleaning cartridge in a reserved slot if your backup software does not manage the cleaning process.
This option allows you to configure the FC ports for your tape drive. Each drive has two ports, A and B. NOTE: HP recommends that you cable Port A only and that you configure Port B for Auto Detect on Fibre Speed and Port Type. To configure the FC settings: From the Home screen, press Previous or Next until the screen displays Configuration.
If you selected Fabric (N) or Auto Detect, configuration is now complete; go to step 9. If you selected Loop (NL), Set Port Loop Mode is displayed. Press Previous or Next to toggle through the loop modes (Soft, Hard, or Hard Auto Select). Press Enter to select the required loop mode. If you selected Soft or Hard Auto Select, configuration is now complete;...
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Random. To change the mode, press Enter. Press Previous or Next to scroll through the screens for Automatic, Sequential, or Random. Press Enter to select the Library mode. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
If you enabled Sequential mode, you can configure the Autoload and Loop options: Press Previous or Next until the screen displays Autoload Mode Disable or Autoload Mode Enable. To change the Autoload mode, press Enter. The screen displays either Disable Autoload Mode or Enable Autoload Mode.
In this case, the device will display a warning message. CAUTION: Only enable automatic cleaning in either the backup application or the device, not both. To configure automatic cleaning: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Active slots: maximum possible • Library mode: Automatic • Loop: No • Event log levels and filter: continuous trace and all levels and filters active (for HP Service use only) • Barcode reader label length: 8 • Barcode reader alignment: Left •...
From the Home screen, press Previous or Next until the screen displays Operations. Press Enter to select. Press Previous or Next until the screen displays your selected function. Press Enter to select. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
When the Clean LED is on, a tape drive needs to be cleaned. Cleaning times can range from a few seconds to a few minutes during which time the Ready LED blinks. Use only the designated cleaning cartridge for your tape drive model. All cartridges are available at http://www.hp.com/go/ storagemedia.
Once the correct slot is displayed, press Enter to select. You have now selected the tape you would like to move. The screen now requests the destination for this tape. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Use Previous or Next to select from the possible destinations as follows: • Mailslot • Right Magazine • Left Magazine • Drive 1 • Drive 2 (if two drives are present) When the correct destination is displayed, press Enter to select. If the destination selected is a magazine, use Previous or Next to display the slot.
To change the power status, press Enter. The screen displays either Press Enter to Power off DRV 1, or Press Enter to Power on DRV 1. Press Enter to select. The Ready LED blinks during the operations. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Running the demonstration (Support > Run Demo) Use this option to run a device demonstration program. The demonstration continues until the Cancel button is pressed on the operator control panel. During the demonstration the device will move cartridges to the tape drive and back. At the end of the demonstration the cartridges are returned to their original slots.
Access to this feature requires the administrator password. To upgrade Library firmware from a USB flash drive: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Download current Library firmware using HP Library & Tape Tools or from the HP support website: http://www.hp.com/support/storage. Copy the firmware onto the USB flash drive. TIP: The display will only show the first 16 characters of the file name. If the USB drive has multiple firmware files, ensure that you can distinguish the files from the first 16 characters in their file names.
From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. Press Previous or Next until the screen displays Download Support Ticket. Press Enter to select. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Forcing the drive to eject a tape (Support > Force Drive To Eject Tape) Use this option to make the tape drive eject the tape and place it into an open slot. Before issuing this command, attempt to eject the tape with the move command (See Moving tapes in the Library (Operations >...
Cleaning the tape drive (Support > Clean Drive)” on page 149 • Running tests (Support > Run Tests)” on page 149 • Viewing logs (Support > View Logs)” on page 150 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Updating library and drive firmware (Support > FW Upgrade)” on page 150 • Force ejecting a drive (Support > Force Drive Eject)” on page 151 • Downloading a support ticket (Support > Support Ticket)” on page 151 • Rebooting the tape library (Support > Reboot) ”...
Library is in a warning condition such as a drive needs cleaning (normal operation) Error Library is in an error condition (normal operation) Offline Library is running tests HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Status Definition Load Library is loading a tape Unload Library is unloading a tape Menu bar The menu bar contains four groups of menu functions: • Info • Configuration • Operations • Support Operating the Tape Library...
OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI. The administrator password grants access to all OCP functions except HP Service. A user without knowledge of the administrator password can access:...
After five minutes of inactivity, the OCP returns to the splash screen. To access password-protected tasks, you must reenter the administrator password. The administrator password is originally null. HP strongly recommends that you assign a password during the installation process, see Changing the administrator password (Configuration >...
On the MSL8096, if both mailslots are enabled, select which mailslots to open. The menu will cycle through Bottom Left (3), Both (15), or Top Right (12). HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
The mailslot located in the lower left magazine ejects automatically. Pull the magazine out until you can access the tape cartridge (see Figure 86). Figure 86 Removing the existing tape from the mailslot On the MSL8096, the magazine in the upper right side will be unlocked if it is configured as a mailslot and you choose to open it.
The Info menu options provide the following options. None of these options is password protected. • Viewing status information (Info > Status)” on page 140 • Viewing Library identity information (Info > Identity Library)” on page 140 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Viewing drive identity information (Info > Identity Drives)” on page 141 • Viewing inventory information (Info > Inventory)” on page 141 • Viewing network information (Info > Network)” on page 141 Viewing status information (Info > Status) Status information can be displayed for the system, the Library, or for a specific drive. NOTE: The number of drives available for selection in the Status menu depends on the number of drives that have been active in the Library.
Password)” on page 144 • Restore defaults (Configuration > Restore Defaults)” on page 145 • Setting the Library date and time (Configuration > Set Date and Time)” on page 146 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Display Contrast • Saving and restoring the Library configuration (Configuration > Save/Restore)” on page 146 Changing the number of logical libraries (Configuration > Logical Libraries) This option allows you to specify the number of logical libraries for the physical Tape Library. For more information about logical libraries, see Logical libraries”...
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In this case, the device will display a warning message. CAUTION: Only enable automatic cleaning in either the backup application or the Library, not both. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Changing the drive configuration (Configuration > Drives) Parallel SCSI drives: This option allows you to configure the SCSI ID of the drive. CAUTION: If you change the SCSI ID, you must also cycle power on the host server and reconfigure the backup software before using the Library.
Active slots: maximum possible • Library mode: Automatic • Loop: No • Event log levels and filter: continuous trace and all levels and filters active (for HP Service use only) • Barcode reader label length: 8 • Barcode reader alignment: Left •...
IMPORTANT: When the defaults are restored, the Library will rediscover and renumber the tape drives from the bottom of the Library up. If a tape drive was added between two other tape drives since the last time the drives were discovered, that tape drive and the ones above it will be renumbered. You might need to update the configuration of the backup application when tape drives are renumbered.
Library. The Library will wait about 30 seconds after the last magazine is installed before starting the inventory. Before the inventory starts, you can unlock the magazines on either side. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
NOTE: Due to the Library design, all left or all right magazines will be unlocked. The Library will halt robotic functions until all magazines are present. It is not possible to unlock all of the magazines at once from the front panel. Moving Media (Operations >...
When the Clean drive LED is on, the tape drive needs to be cleaned. Cleaning times can range from a few seconds to a few minutes during which time the Ready LED blinks. Use only the designated cleaning cartridge for your tape drive model. All cartridges are available at http://www.hp.com/ go/storagemedia.
Web under the File menu. Select the desired firmware revisions for the Library that you would like to download firmware to, and then click Download. The firmware file is copied into the HP Library & Tape Tools firmware folder.
Library. Access to this feature requires the administrator password. Before issuing this command, HP recommends that you attempt to eject the tape using the backup software and move command on the operator control panel. While a drive is being force ejected, a window indicating the process is ongoing should appear.
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CAUTION: This option interrupts the current backup or restore operation and causes the operation to fail. It is primarily used if the Library is in an error state. Operating the Tape Library...
Based on the extent of the detection problem, check the following: • If neither the application software nor operating system detects the tape drive, or they do not detect both the tape drive and the Library: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Check the SCSI ID and change it if necessary. The default SCSI ID for each tape drive will be 4 or 5 depending on the Library model and drive slot: • MSL2024: For full-height tape drives the default SCSI address is 4. For half-height drives, the default SCSI address for the bottom drive is 4 and the default SCSI address for the top drive is 5 as shown in Figure...
When multiple LUN support is not enabled, the host computer can see the tape drive, but not the Library. NOTE: Many RAID or array controllers do not provide multiple LUN support. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Ensure that the device is compatible with the parallel SCSI host adapter and backup application you plan to use. For a list of compatible parallel SCSI host bus adapters and application software, check with your parallel SCSI host adapter manufacturer, backup application vendor, or the HP support website at http://www.hp.com/go/ebs.
• Verify that the proper device driver is installed for the SAS host adapter. • If the Library is detected by the operating system, but not by the application software: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Refer to the documentation included with your backup application for instructions on how to verify proper installation. Some backup software packages require an additional module to communicate with the robotics. • If the Library is detected by the operating system, but is listed as an unknown or generic device: •...
The yellow LED is lit when the power supply fan is not rotating at an Yellow power supply LED is lit acceptable speed. (MSL4048, MSL8048, and Check the power supply fan for obstructions. MSL8096). Replace the power supply. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Table 30 Failure/attention indications displayed on the front panel Problem Solution Export the data cartridge marked with an ! in the inventory. The cartridge is either damaged, incompatible with the drive, or the wrong type for !” in operator panel inventory the attempted operation.
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Some tapes need to be inserted and removed several times to condition them for free movement in and out of the magazine. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Table 32 Media problems Problem Solution Make sure you are using data and cleaning cartridges that are compatible with the drive and model of your device (see Tape cartridges” on page 59) and that you are using the correct cartridge Cleaning or data cartridge type for the operation.
Replace the magazines. Clean the tape drive. A particular cartridge sets off the Check the cartridge for contamination by loose debris. cleaning light. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Problem Solution Media that is moved from one environment to another can cause issues A cartridge recently imported from until it has acclimated to the new conditions. A cartridge should be a different environment is causing acclimated for at least 24 hours before being used, particularly if it has issues.
Table 35 Inventory problems Problem Solution • Verify that the label is an HP label. The bar code reader might not be able to read other labels. The inventory labels the cartridge • Verify that the label is properly applied. See...
If possible, do NOT use a file-by-file backup method. • For backups with an average file size <64 k, HP recommends using a se- quential/image backup that backs up POOR. Lots of small files require the disk the hard drive or LUN image instead <64 k: small files...
Also, make sure that the server or workstation is used as little as possible during the backup, and close down programs such as virus scanners, which check each file that is opened. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Connection from the host server to the disks The connection between the host server and the disks determines how much data can be transferred from the disks to the host computer at a time. A connection with insufficient bandwidth cannot provide enough data for the tape drives to write at full speed.
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320 connection provides enough bandwidth for a single LTO-4 FH tape drive. • LTO-5: POOR. An Ultra 320 connection is inad- equate for an LTO-5 tape drive. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Connection type Performance impact Recommendations • LTO-2: GOOD. When fully used and assuming that the connection to the disks does not force the speed to a lower parallel SCSI type, an Ultra 160 connection can provide enough bandwidth for two LTO-2 tape drives. •...
Stop as many programs as possible while a backup or restore is in progress. Be especially aware of monitoring applications, such as anti-virus software, which check every file that is read. If you are HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
concerned about viruses and backup performance, perform a virus scan before starting the backup, and shut down the anti-virus software while the backup is running. Novell You might need to tweak some Novell operating system parameters to achieve good backup performance.
If the file system has a lot of fragmentation, use a de-fragmentation utility to make the files contiguous again. If the average file size is less than 64 k, HP recommends that you use a sequential/image backup that backups up the hard drive or LUN image instead of the individual files.
work on an entire disk, partition, or LUN. You might not be able to backup a subset of files or restore a single file. If you can restore a single file, the restore process will be slow. Database backup Performance impact: VARIABLE. To improve performance when backing up data from a database: •...
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GOOD. When fully used, 3 Gb and 6 SAS: 3 Gb, 6 Gb Gb SAS have sufficient bandwidth for all supported tape drives. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Media Once the data gets to the tape drive, it must be written onto the tape. If there are no bottlenecks and the Library starts having performance problems: • Try a new cartridge. A marginal cartridge can cause performance problems when the tape drive has to retry writing to bad spots on the tape.
The wellness test exercises all Library and tape drive hardware, except the external connections, and is useful for verifying that a device is working correctly. The wellness test requires operator interaction with the mailslot so cannot be initiated from the RMI. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
For complete testing, enable the mailslot and ensure that each top-row corner slot contains a tape cartridge. Table 43 Top-row corner slot positions 2U top-row corner slots with mailslot dis- abled: 9, 12, 21, 24 4U top-row corner slots with mailslot dis- abled: 21, 24, 45, 48 Troubleshooting...
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If the operator selected to test all of the tape drives, the device will load the scratch cartridge into each tape drive before returning it to the mailslot. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
OCP, see Running tests (Support > Run Tests)” on page 149. If the error persists, contact support personnel, see HP technical support” on page 241. There are three ways to obtain error codes from the device: • On the MSL2024 OCP or the MSL4048, MSL8048, and MSL8096 OCP •...
Informational Trace, Warning Trace, Configuration Change Trace, and Standard Trace. The log entries are displayed in order of most recent to oldest. The format for the log entries is: YY.MM.DD HH.MM.SS.ss LIB/ERR<80 89 62 40 HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• YY.MM.DD — the date displayed as Year.Month.Day • HH.MM.SS.ss — the time displayed as Hour.Minute.Second.Hundredths fo a second • First code — hard or soft error. The code after LIB/ERR (80 in the example) will be 80 or 40. 80 indicates a hard error, 40 indicates a soft error.
Set the Current Detail Level to see additional types of events: • Normal will only show critical events or hard errors. • More details will also show warning and configuration events. • Everything shows all events. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Critical events are designated with a STOP sign icon. Expand the event for more information, as shown in Figure 103. Figure 103 Critical event details • The time stamp is in the format hours : minutes : seconds. The hours are in 24–hour clock format. For example, in this case 14 is 2 p.m.
• If the device was moved, verify that each Gripper obstructed of the tape cartridges is properly seated in a magazine. • Run the wellness test. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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There could be a problem with the sensor. Power cycle the unit and if the problem persists, contact HP service. • If this error occurs on a tape load or un- load, power off the tape drive.
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Run the wellness test. • Remove all magazines and look for any Ends of gripper movement not in expected obstructions to the robot. range • Run the wellness test. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Error code Description Details and solution • Early firmware versions were not able to use as much force to get or place media in a magazine. Upgrading the Library firmware might resolve this issue. • If the error consistently happens on the same slot, try different tape cartridges in that slot.
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Elevator sensor not found (MSL8048 and MSL8096 only) Command from the library controller to robotics controller did not complete in time • Reset the device and retry the operation. allotted HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Error code Description Details and solution Robot controller reported format error on • Reset the device and retry the operation. command from Library controller • Update the firmware to the latest version. Communication to robot from Library • Power cycle the device and retry the op- controller failed eration.
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50, page 203. Extender or library stack incompatibility. • Download the current library extender firmware bundle to update the Libraries to compatible firmware versions. • Retry the operation. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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• If not successful, attempt a different firm- Cannot upgrade robotic firmware from Flash. ware upgrade method. • If still not successful, contact HP customer support. • Retry Library firmware upgrade. • Ensure that the firmware is correct for the ROM checksum incorrect device.
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Unsupported hardware detected. Some • Update the Library firmware to the current hardware that is connected to the Library version. requires updated Library firmware. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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• Retry the operation on a new key server token. • Verify that the USB device is an HP key server token from the HP StorageWorks Incorrect Key Server Toke Type. Token not 1/8 G2 & MSL Encryption Kit. supported within this device.
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Use the OCP or RMI to power cycle the possible. tape drive and then retry the operation. • Attempt to use L&TT to get the tape drive support ticket. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Update the tape drive firmware to the current version. Invalid drive parameter • Try the operation again. • If the error occurs again contact HP cus- SDCI microcode error tomer support. Drive logged out • Update the tape drive firmware to the current version.
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Error slider preposition backwards movement Error slot preposition Error during sled movement in FLMoveRotation Command sending to robotic failed Error during elevator movement in FLMoveRotation function HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Sub-code Description Error during rotation in FLMoveRotation function Error during elevator movement in FLMoveRotation function Error during sled movement in FLMoveSled function Error during sled positioning to sensor in FLMoveSled function Error during sled positioning to mailslot in FLMoveSled function Error during sled positioning without sensor Error during elevator movement without sensor...
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Movement to mailslot failed Sled movement to sensor failed Sled movement to rotation position failed Elevator movement to home position failed Error during rotation to far position HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Sub-code Description Sled movement to mailslot position failed Error during elevator movement to position Error during mailslot detection EEPROM on robotics controller not accessible or error during read/write operation Save/restore configuration settings: not enough internal memory available for creating the file and restoring the file respectively Save/restore configuration settings: restore buffer corrupted, checksum calculation failed Save/restore configuration settings: database field corrupted...
Sub-code Message I²C read error Table 49 Sub-codes for error BD Sub-code Message Cause Solution • Power cycle the master Library. The Extender robotic cannot • Run the Library Extender Sensor master home not found. locate its home position within cycle test.
The lower Library is not an HP rary is an HP Storage- Lower Library personality not StorageWorks MSL2024 or Works MSL2024 or matching. MSL4048 Tape Library. MSL4048 Tape Library. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Sub-code Message Cause Solution • Update the extended lib- rary firmware with the cur- The firmware version of the rent firmware bundle, Extender firmware not match- Extender is not compatible which will update both Lib- ing. with the firmware version of raries and the Extender the master Library.
Temperature exceeds limit Tape error Cleaning cartridge is expired Drive needs cleaning Library lost communication with the drive Warning that the tape is nearing its end of life HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Warning events Table 53 Warning event codes Event code Description Details and Solution SCSI: transport element full SCSI: all slots empty SCSI: invalid opcode SCSI: invalid element address SCSI: invalid field in CDB SCSI: invalid drive specified The application software made an illegal request.
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Check the status of extended Libraries. The application software made an illegal Reservation failed request. Library controller busy Invalid robotic request Retry the operation. Robotic not initialized HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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USB port and every time the Library is powered on. Parity error • Retry the operation. • If the problem continues, contact HP cus- Error log overflow tomer support. Unable to downgrade firmware while Disable encryption before downgrading encryption enabled.
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Diagnostic tape write protect. protected. Ensure that the device has a tape that is not write protected for use during the diagnostic test. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Event code Description Details and Solution The drive tried to read or write data from a tape from an incompatible LTO generation. Incompatible medium For compatibility information see Backward read compatibility, page 63. SCSI message error Check the SCSI cable connection and verify that the maximum cable length is not SCSI parity error exceeded.
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• Check AC power cable connections NOTE: Power supply has failed. Lower Library power redundancy not available. The MSL2024 does not have a redundant power supply option. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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The subcode indicates which power supply • Power cycle the device. fan is affected. • If the problem continues, contact HP cus- Subcode 00: lower power supply tomer support. Subcode 01: upper power supply Power supply redundancy not available in •...
Encryption has been disabled 0x60 Extender unit has been inserted The Library Extender has been inserted 0x61 Extender unit has been removed The Library Extender has been removed HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Value Configuration event Description 0x62 Extender unit has been enabled The Library Extender has been enabled 0x63 Extender unit has been disabled The Library Extender has been disabled 0x64 Library door lock status change The status of the Library door lock has changed 0x65 Hostname has been changed Hostname has been changed...
Generate a detailed support ticket that can be e-mailed or faxed to your support representative for analysis. The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from http://www.hp.com/support/...
Use conductive field service tools. WARNING! The HP StorageWorks MSL2024 Tape Library weighs up to 15.6 kg (34.3 lb) without media and up to 20.4 kg (44.9 lb) with media (24 cartridges). The MSL4048 Tape Library weighs up to 24.6 kg (54.1 lb) without media and up to 34.2 kg (75.2 lb) with media (48 cartridges).
HP Library and Tape Tools (L&TT) diagnostic software NOTE: You may use the HP StorageWorks Library and Tape Tools (L&TT) diagnostic utility to perform diagnostic functions for the Library. L&TT is a diagnostic tool designed to aid in the installation and maintenance of HP tape storage products.
Install a full-height tape drive either in the bottom two drive bays or the top two drive bays. Remove the face plate covering the drive bay by removing the screws holding it in place. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Holding the tape drive by the handle and supporting it from the bottom, slide it into the drive bay until it is flush with the back of the Library (see Figure 105). Figure 105 Installing a new tape drive Tighten the blue captive screws (see Figure 106) by hand to secure the tape drive to the Library chassis.
• Fibre Channel: Plug one end of the Fibre Channel into a port on the tape drive. Plug the other end of the cable into the HBA or switch. If necessary, upgrade the Library and drive firmware using HP Library & Tape Tools, the RMI, or a USB flash drive.
Loosen the blue captive thumbscrews on the drive (see Figure 108). Half-height drives have two captive thumbscrews; full-height drives have four captive thumbscrews. Figure 108 Captive screws on the tape drive Pull straight back on the tape drive handle to remove the tape drive from the Library (see Figure 109).
Attach the cords and terminator, if necessary, that you removed from the old tape drive. Power on the tape drive. If necessary, upgrade the Library and drive firmware using HP Library & Tape Tools, the RMI, or a USB flash drive.
Failure to follow normal procedure can cause data loss and equipment damage. If possible, the magazines should be released using the OCP or RMI. HP recommends that you release the magazines using the OCP or RMI; however, if the OCP process fails, or if a magazine needs to be removed when the power to the device is off, you can release the magazines manually.
To login, select the Administrator Account Type, enter the administrator password, and press Sign In. Figure 111 RMI login page Go to the Operations: Magazines page. This page allows you to release the right, left, or both magazines from the Library. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Figure 112 Operations: Magazines page Using the manual magazine release From the back of the Library determine which magazine needs to be removed using Figure 113. The magazines are released from the magazine release holes on the bottom tape drive plate. For the MSL4048, MSL8048, and MSL8096, the Library will release all magazines on a side at the same time.
Parts can be damaged by electrostatic discharge. Keep parts in electrostatic containers until needed. Ensure that you are properly grounded when touching static-sensitive components. To install a redundant power supply: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
From the back of the Library, use a Phillips screwdriver to remove the power supply bay cover. The cover is designated with a label. Position the new power supply on the alignment rails and push it into the Library until it is flush with the back panel, as shown in Figure 115.
If the Library only has one power supply, power off the Library from the front panel, if possible, and remove the AC power cord. Otherwise, just remove the AC power cord from the power supply to be replaced. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Loosen the three captive thumbscrews on the power supply. Grasp a thumbscrew stem on each side of the power supply and while supporting the bottom, pull the power supply out of the Library, as shown in Figure 118). Figure 118 Removing the old power supply Position the new power supply on the alignment rails and slide it into the Library until it is flush with the back panel, as shown in Figure...
Record the Library's settings by writing down the values displayed in the OCP or the RMI. Power off the Library from the front panel. Remove the Ethernet cable, if applicable. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Loosen the two captive thumbscrews on the library controller and remove it from the Library, as shown in Figure 121). Figure 121 Removing the library controller Position the new library controller on the alignment rails and slide it into the Library until it is flush with the back panel, as shown in Figure 122.
Reconfigure the Library. WARNING! The HP StorageWorks MSL2024 Tape Library weighs up to 15.6 kg (34.3 lb) without media and up to 20.4 kg (44.9 lb) with media (24 cartridges). The MSL4048 Tape Library weighs up to 24.6 kg (54.1 lb) without media and up to 34.2 kg (75.2 lb) with media (48 cartridges).
Recording configuration settings If the OCP or RMI works, save the configuration settings to the USB flash drive from the OCP or to a file from the RMI. You will need these settings to re-configure the Library after replacing the chassis. TIP: For the MSL4048, the configuration settings are saved on the library controller card and should transfer to the new chassis when you install the library controller card in the new chassis.
Grasp a thumbscrew stem on each side of the power supply. Support the bottom while pulling the power supply out of the Library, as shown in Figure 126. Figure 126 Removing the power supply To remove the library controller: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Loosen the two blue thumbscrews on the library controller and remove it from the Library, as shown in Figure 127. Figure 127 Removing the library controller Place the library controller into a static safe bag. Removing the base chassis You will need a #2 Phillips screwdriver to remove and replace the base chassis assembly from the rack or cover.
Lift the chassis from the side edges. Lifting the chassis from the magazine openings can damage the chassis. To replace the Library components and install the base chassis in the rack or in the tabletop conversion cover: HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
The shipping lock on the MSL2024 and MSL4048 prevents the robotic transport mechanism from moving during shipment. You must remove the shipping lock before powering on the device. The shipping lock is held in place with a piece of tape and is located in the top center of the new chassis.
Replace the cords and cables. For the MSL4048, replace the power supply and library controller. Reconnect the cables and power cord. Power on the Library. Reconfigure the Library. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Upgrading and servicing the Tape Library...
7 Support and other resources HP technical support Telephone numbers for worldwide technical support are listed on the HP support website: http:// www.hp.com/support/. Collect the following information before calling: • Technical support registration number (if applicable) • Product serial numbers •...
HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a...
On-site only Robotic assembly (MSL8048 and MSL8096) On-site only Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http:/ /www.hp.com/go/e-updates. After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources.
533 mm (20.98 inches) Width 480 mm (18.9 inches) 589 mm (23.19 inches) Depth 806 mm (31.73 inches) 987 mm (38.86 inches) Weight 46.6 kg (102.7 pounds) 66.6 (146.8 pounds) HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Environmental specifications Table 61 Environmental specifications Characteristic Specification Temperature Operating 10º to 35º C Non-operating -30º to 60º C Recommended operating temperature 10º to 35º C Temperature shock immunity - maximum rate of change 10º C per hour Miscellaneous Dust concentration less than 200 microgram/cubic meter Altitude 3050 meters (10,000 ft.)
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, visit http://www.hp.com. For questions regarding this FCC declaration, contact us by mail or telephone: •...
EU harmonized Telecom products (e.g., Bluetooth). Certificates can be obtained from http://www.hp.com/go/certificates. Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany Japanese notices Japanese VCCI-A notice Japanese VCCI-B notice HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Japanese power cord statement Korean notices Class A equipment Class B equipment Taiwanese notices BSMI Class A notice Taiwan battery recycle statement Recovery mark: Recovery text: • Four-in-one recycling symbol • Please recycle waste batteries” Regulatory compliance and safety...
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HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
• Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976.
French laser notice German laser notice Italian laser notice HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Bulgarian notice Czech notice Danish notice Dutch notice HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Greek notice Hungarian notice Italian notice Latvian notice HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
Slovak notice Spanish notice Swedish notice Turkish notice Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
18 AWG, and the length of the cord must be between 1.8 m (6 ft) and 3.6 m (12 ft). If you have questions about the type of power cord to use, contact an HP authorized service provider. NOTE: Route power cords so that they will not be walked on and cannot be pinched by items placed upon or against them.
Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an HP authorized reseller install the part. NOTE: For more information on static electricity, or assistance with product installation, contact your HP authorized reseller.
Ethernet A local-area, packet-switched network technology. Originally designed for coaxial cable, it now also runs over shielded, twisted-pair cable. Ethernet is a 10 or 100 Megabytes-per-second LAN. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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event A significant device occurrence (such as drive errors, online/offline transition, drive cleaning, and other information) that is listed in an automated log. export The action in which the device places a cartridge into the mailslot so that the operator can remove the cartridge. Also called eject. Fibre Channel.
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— where the signal is referenced to ground. SE SCSI busses have lower signal rates and much shorter allowed cable lengths. SE SCSI should not be used with Ultrium tape drives. HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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slot The location in the magazine in which a tape cartridge is stored. Also called a cell. tape cartridge A container holding magnetic tape that can be processed without separating the tape from the container. The device uses data and cleaning cartridges. These cartridges are not interchangeable.
SCSI, SAS, Canadian notice, Command View TL, compatibility parallel SCSI troubleshooting, SAS troubleshooting, configuration settings restoring from file RMI, saving to a file RMI, HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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configure restoring factory defaults administrator password MSL2024, MSL2024, MSL4048, MSL8048, and MSL8096, MSL4048, MSL8048, and MSL8096, RMI, RMI, saving alerts MSL4048, MSL8048, and MSL8096, RMI, SCSI ID automatic cleaning MSL2024, MSL2024, MSL4048, MSL8048, and MSL8096, MSL4048, MSL8048, and MSL8096, RMI, RMI, conventions bar code reporting format...
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SCSI configuration, preparing the host, rack mounting, removing the shipping lock, 45, unpacking, verifying the connection, HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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parallel SCSI troubleshooting backup application, compatibility, administrator password device driver, MSL2024, termination, MSL4048, MSL8048, and MSL8096, parts functions proper handling, MSL2024, storing, MSL4048, MSL8048, and MSL8096, transporting, Library status password MSL4048, MSL8048, and MSL8096, default, menu, password locks MSL2024, enabling MSL4048, MSL8048, and MSL8096, MSL2024, navigation buttons...
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MSL2024, operating system, MSL4048, MSL8048, and MSL8096, power, RMI, removing stuck tapes, support ticket RMI network connection, downloading tape movement, MSL2024, MSL4048, MSL8048, and MSL8096, RMI, HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service guide...
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Library status RMI, network MSL2024, MSL4048, MSL8048, and MSL8096, RMI, 75, network management RMI, status MSL2024, MSL4048, MSL8048, and MSL8096, RMI, voltage compliance rating, websites customer self repair, HP Subscriber's Choice for Business, work mat, static-dissipating, wrist straps specifications, using,...