Support And Troubleshooting; Solving Common Issues - HP OMEN User Manual

3

The following table lists possible issues, the possible cause of each issue, and the recommended solutions.

Table 3-1

Common issues and solutions

Issues

Screen is blank or video is

flashing.

Image appears blurred,

indistinct, or too dark.

"Input Signal Not Found" is

displayed on the screen.

"Input Signal Out of Range" is

displayed on screen.

The monitor does not enter

into a low-power sleep state.

"OSD Lockout" is displayed.

"Power Button Lockout" is

displayed.

Possible cause

Power cord is disconnected.

Monitor is off.

Video cable is not connected.

System is in Auto-Sleep Mode.

Video card is incompatible.

Brightness setting is too low.

Monitor video cable is disconnected.

Video resolution and/or refresh rate

are set higher than the monitor

supports.

The monitor's power saving control is

disabled.

The monitor's OSD Lockout function

is enabled.

The monitor's Power Button Lockout

feature is enabled.

Solution

Connect the power cord.

Press the monitor power button.

Connect a video cable between the source device and monitor.

Be sure that the computer power is off while you connect the

video cable. For more information, see

on page

7.

Press any key on the keyboard or move the mouse to exit

sleep mode.

Open the OSD menu and select the Input menu. Set Auto-

Switch Input to Off and manually select the input.

or

Replace the video card or connect the video cable to one of

the computer's onboard video sources.

Open the OSD menu, and select Brightness to adjust the

brightness scale as needed.

Connect a video cable between the source device and monitor.

Be sure that the computer power is off while connecting the

video cable. For more information, see

on page

7.

Change the settings to a supported setting. See

resolutions on page 26

for more information.

Open the OSD menu and select Power, select Auto-Sleep

Mode, and then select On.

Press and hold the

OSD

button for 10 sec to disable the OSD

Lockout function.

Press and hold the

Power

button for 10 sec to unlock the

power button function.

Solving common issues

Connecting the cables

Connecting the cables

Preset display

21