Page 1 NEC Express Server Express5800 Series Express5800/E120d-1 EXP298 Maintenance Guide Model Number: N8100-1925F Chapter 1 Maintenance Chapter 2 Convenient Features Chapter 3 Appendix 10.026.01-104.02 December 2012, 2nd Edition © NEC Corporation 2012...
Page 2: Documents Provided With This Product
Chapter 2: Convenient Features Useful features and the detail of system BIOS settings, RAID Configuration Utility, and EXPRESSBUILDER Chapter 3: Appendix Error messages and Windows Event Logs Other documents Provides the detail of NEC ESMPRO and the other features. Express5800/E120d-1 Maintenance Guide...
Page 3: Table Of Contents
Contents Contents Documents Provided with This Product ......................... 2 Contents ................................3 Notations Used in This Document ......................... 6 Notations used in the text..........................6 Optical disk drives ............................6 Hard disk drives ............................6 Removable media ............................6 Abbreviations of Operating Systems (Windows) ................... 7 Trademarks ................................
Page 4 Contents 5.10 Problems When installing Bundled Software ................... 34 5.11 Problems When Using Optical Disk Drives ..................35 5.12 Problems When Powering Off Server ....................35 Windows System Recovery ........................36 Recovery of Windows Server 2008 R2 and Windows Server 2008 ............36 Resetting and Clearing the Server ......................
Page 5 Utilities Provided by EXPRESSBUILDER ..................115 Configure EXPRESSBUILDER Settings ..................116 EXPRESSSCOPE Engine 3 ........................117 NEC ESMPRO ............................118 NEC ESMPRO Agent (for Windows) ..................... 118 NEC ESMPRO Manager........................ 118 NEC ESMPRO Agent Extension....................119 BMC Configuration ........................119 NEC ExpressUpdate Agent......................
Page 6: Notations Used In This Document
Notations Used in This Document Notations Used in This Document Notations used in the text In addition to safety-related symbols urging caution, 3 other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling the hardware or operating software.
Page 7: Abbreviations Of Operating Systems (Windows)
Notations Used in This Document Abbreviations of Operating Systems (Windows) Windows Operating Systems are referred to as follows. Refer to Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of Windows Windows Server 2008 R2 Standard Windows Server 2008 R2 Windows Server 2008 R2 Enterprise...
Page 8: Trademarks
Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
Page 9: Regulatory Notices
Regulatory Notices Regulatory Notices FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 10 Regulatory Notices Vietnam RoHS information relevant for Vietnam market Complying with “CIRCULAR,No.30/2011/TT-BCT（Hanoi,August 10 2011）, Temporary regulations on content limit for certain hazardous substances in electrical products” 台湾電池規制（廃棄物清理法 Express5800/E120d-1 Maintenance Guide...
Page 11: Warnings And Additions To This Document
The contents of this document may change without prior notice. Do not make copies or alter the document content without permission from NEC Corporation. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer.
Page 12: Chapter 1 Maintenance
NEC Express5800 Series Express5800/E120d-1 Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Transfer, Movement, and Disposal Describes how to transfer this server to a third party. Also describes how to dispose, move and store this server.
Page 13: Transfer, Movement, And Disposal
Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data. Data seems to be erased when you empty "Recycle Bin" or execute the "format" command of the operating system.
Page 14: Disposal Of The Server And Consumables
Some components including fans, batteries, and the optical disk drive work for a limited period of time and require replacement. For stable operation of the server, NEC recommends you regularly replace these components. Contact your sales representative for information on replacement or the lifetime of components.
Page 15 Chapter 1 Maintenance 1. Transfer, Movement, and Disposal CAUTION Be sure to observe the following precautions to use the server safely. Failure to observe the precautions may cause burns, injury, and property damage. For details, refer to Safety precautions in Precautions for Use in "User’s Guide". ...
Page 16: Daily Maintenance
Checking and Applying Updates Express5800 Series posts update information for BIOS, FW (firmware), driver, and others of the server and peripheral devices on our website. We recommend that the latest update always be applied for stable system.
Page 17: Backup
Chapter 1 Maintenance 2. Daily Maintenance Backup We recommend that you periodically back up the data on HDD. If RAID System has been setup on your system, back up RAID Configuration Data. We also recommend that you back up it after a rebuilt required due to HDD failure. For information on RAID Configuration Data backup, refer to the utility offered by EXPRESSBUILDER in Chapter 2 (6.
Page 18: Cleaning The Server
Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the server Wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces.  Do not use volatile solvents such as thinner and benzene to clean the Important server.
Page 19: User Support
User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
Page 20: Collecting Failure Information
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Failure Information If the server is broken, you can collect failure information by using the following method. The failure information to be described is to be collected only at the request of your sales representative. Important When the system restarts after a failure has occurred, a message may appear indicating virtual memory shortage.
Page 21: Collecting User-Mode Process Dump
Chapter 1 Maintenance 4. Collecting Failure Information Collecting User-Mode Process Dump Collects diagnostic information related to application errors. For details, refer to Chapter 1 (5.2 How to Create a User-mode Process Dump File) in "Installation Guide (Windows)". Collecting Memory Dump If an error occurs, the dump file should be saved to acquire necessary information.
Page 22: Troubleshooting
Power Save is enabled, you need to press the power switch twice to start up the server. The screen does not turn on.  Wait until the NEC logo appears. The screen is switched over to a black screen by which nothing is reflected in POST several times.
Page 23: Problems When Starting Expressbuilder
Chapter 1 Maintenance 5. Troubleshooting POST does not complete  Is memory installed correctly?  Check if memory is installed correctly.  Is the memory size large?  The memory check may take longer than usual if the installed memory size is large. Wait for a while. ...
Page 24: Problems When Installing Os
Chapter 1 Maintenance 5. Troubleshooting Unable to start EXPRESSBUILDER from Internal Flash Memory  Did you press key to start EXPRESSBUILDER from Internal Flash Memory while POST was being executed?  When the following message, "Press Setup, Internal Flash Memory, ROM Utility, ...
Page 25 Chapter 1 Maintenance 5. Troubleshooting A garbled message appears on the text-based setup screen during Windows installation and Windows installation cannot be continued.  Are several Hard Disk Drives connected? Or did you try to install Windows with the several Logical Drives created under the RAID Controller? ...
Page 26 Chapter 1 Maintenance 5. Troubleshooting When Starter Pack is executed on Windows Server 2008 R2, the below message is sometimes displayed for a moment upon shutdown 1 program still needs to close: (Waiting for) Task Host Window  No problems for system operation. For details, refer to the Microsoft website below: http://support.microsoft.com/kb/975777/en-us The system was installed as Workgroup although it is set to join the domain...
Page 27: Problems When Starting Os
Chapter 1 Maintenance 5. Troubleshooting Problems When Starting OS Unable to start OS  Has the BIOS configuration of the RAID Controller changed?  Set the correct BIOS configuration with a RAID Configuration Utility (WebBIOS).  Is the RAID Controller recognized by POST? ...
Page 28: Problems When Aborting With Stop Error
Chapter 1 Maintenance 5. Troubleshooting The system displays the message below and fails to log on: Windows Product Activation This copy of Windows must be activated with Microsoft before you can continue. You cannot log on until you activate Windows. To shut down the computer, click [Cancel].
Page 29: Problems When Using Raid System
Chapter 1 Maintenance 5. Troubleshooting Problems When Using RAID System Unable to rebuild Hard Disk Drive  Is the capacity of the Hard Disk Drive to be rebuilt enough?  Use a Hard Disk Drive with the same capacity as that of the faulty Hard Disk Drive. ...
Page 30 Chapter 1 Maintenance 5. Troubleshooting Additional battery is not recognized or the following message is displayed in POST The battery hardware is missing or malfunctioning, or the battery is unplugged, or the battery could be fully discharged. If you continue to boot the system, the battery-backed cache will not function.
Page 31 Chapter 1 Maintenance 5. Troubleshooting When N8190-153/154 is used, the names of the Fibre Channel controllers may appear with different names on Device Manager  When N8190-153/154 is used in Windows Server 2008 R2 or Windows Server 2008, a different controller name may be displayed per controller in Device Manager. It is not a problem in operating the system.
Page 32: Problems When Using Internal Devices And Other Hardware
Unable to access the Hard Disk Drive  Is the Hard Disk Drive supported by the server?  Operation of any device that is not authorized by NEC is not guaranteed.  Is the Hard Disk Drive properly installed? ...
Page 33: Problems When Using Os
Unable to access the (internal or external) SCSI devices  Is the SCSI device supported for use with the server?  Operation of any SCSI device that is not authorized by NEC is not guaranteed.  Are the optional SCSI controllers properly configured? ...
Page 34: Problems When Starting Expressbuilder On Windows
Confirm the settings of [Regional and Language Options]. Set the language settings of each tab to English(US). NEC ESMPRO Agent (for Windows)  For details of NEC ESMPRO Agent (for Windows), refer to "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. Express5800/E120d-1 Maintenance Guide...
Page 35: Problems When Using Optical Disk Drives
Chapter 1 Maintenance 5. Troubleshooting NEC ESMPRO Manager  For details of NEC ESMPRO Manager, refer to "NEC ESMPRO Manager Installation Guide" in EXPRESSBUILDER or its help. 5.11 Problems When Using Optical Disk Drives Unable to access or play optical disks such as CD-ROMs ...
Page 36: Windows System Recovery
Chapter 1 Maintenance 6. Windows System Recovery Windows System Recovery Recover the Windows system by following the instructions below if the files necessary to operate Windows are corrupt.  After recovering the system, be sure to install each driver and Starter Pack, Note referring to (4.5 Setting Up Device Drivers) and (3.4 Installing Starter Pack, 4.4 Installing Starter Pack) in "Installation Guide (Windows)".
Page 37: Resetting And Clearing The Server
Chapter 1 Maintenance 7. Resetting and Clearing the Server Resetting and Clearing the Server Refer to this section if the server does not work or if you want to set BIOS settings back to the factory settings. Software Reset If the server halts before starting the OS, press + + keys. Resetting the server clears the memory.
Page 38: Forced Shutdown
Chapter 1 Maintenance 7. Resetting and Clearing the Server Forced Shutdown Use this function when an OS command does not shut down the server, POWER Switch does not turn off the server, or software reset does not work. Continue to hold POWER Switch of the server for at least 4 seconds. The power is forcibly turned off. (To turn on the power back again, wait approximately 40 seconds after turning off the power).
Page 39: Clearing Bios Settings (Cmos Memory)
Chapter 1 Maintenance 7. Resetting and Clearing the Server Clearing BIOS Settings (CMOS Memory) To set the BIOS settings back to the factory default settings (clearing CMOS memory), use the internal jumper switch. You can also clear the password set in the BIOS Setup utility (SETUP) by using the same way. Tips Use this function to return the BIOS settings to the factory defaults if the server does not work.
Page 40 Chapter 1 Maintenance 7. Resetting and Clearing the Server The following instructions show how to clear the CMOS memory and the password. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, refer to Safety precautions in Precautions for Use in "User’s Guide".
Page 41 Chapter 1 Maintenance 7. Resetting and Clearing the Server  Clearing a password 1. Refer to "Getting Started" provided with this server or Chapter 2 (1. Installing Internal Optional Devices) in "User’s Guide" to remove Top Cover. 2. Confirm the position of Clear Password Jumper. 3.
Page 42: System Diagnostics
Chapter 1 Maintenance 8. System Diagnostics System Diagnostics System Diagnostics runs several tests on the server. Test Items The following items are tested in System Diagnostics  Memory  CPU cache memory  Hard disk drive Important Be sure to disconnect the LAN cable before executing System Diagnostics. Executing System Diagnostics with the LAN cable connected may affect the network.
Page 43 Chapter 1 Maintenance 8. System Diagnostics Diagnostics tool title Test window title Test results Test summary window Guideline Diagnostics tool title Shows the name and version of the diagnostic tool. Test window title Shows the progress of the diagnostics. “Test End” is displayed when the diagnostics completes. Test results Shows the start, end, and elapsed time and completion status of the diagnostics.
Page 44 Chapter 1 Maintenance 8. System Diagnostics
Page 45: Offline Tools
Chapter 1 Maintenance 9. Offline Tools Offline Tools Offline tools are used for preventive maintenance, failure analysis, and their settings for this product. Starting Offline Tools Start up the offline tools at the following steps. 1. Turn on the peripheral devices (such as a display) and then the server. 2.
Page 46: Functions Of Offline Tools
Off-line Maintenance Utility is started when Maintenance Utility is selected. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for this product. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.
Page 47: Console-Less
Chapter 1 Maintenance 9. Offline Tools Console-less Off-line Tools can be remotely controlled from PC for Management without requiring keyboard or other consoles to be connected. 9.3.1 How to remotely control Control from a LAN connected PC for Management using the remote KVM of EXPRESSSCOPE Engine 3. For details of the remote KVM, refer to "EXPRESSSCOPE Engine 3 User’s Guide"...
Page 48: Chapter 2 Convenient Features
Describes the EXPRESSBUILDER attached to the server. 7. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 8. NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. 9. NEC Product Info Collection Utility Describes the device information collection utility.
Page 49: System Bios
Chapter 2 Convenient Features 1. System BIOS System BIOS You can check and change the parameters using the BIOS Setup utility (SETUP). Starting SETUP Turn on the server and proceed with POST. Wait until the following message appears at the bottom left of the screen. Press ...
Page 50 Chapter 2 Convenient Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions   BIOS Information The BIOS version is diaplyed (display only). BIOS Version Information Only Build Date MM/DD/YYYY The BIOS build date is displayed (display only).
Page 51: Advanced
Chapter 2 Convenient Features 1. System BIOS 1.2.2 Advanced If you move the cursor to Advanced, the Advanced menu appears. For the menus that show a “ ” to their left, select a menu and press the key to display its submenu. Processor Configuration submenu From the Advanced menu, select Processor Configuration and then press the ...
Page 52 Chapter 2 Convenient Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions   Processor Information   Processor Power Management DCU IP Prefetcher Disabled Enable or disable DCU IP Prefetcher of [Enabled] processor.
Page 53 Chapter 2 Convenient Features 1. System BIOS Processor Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Processor 1 CPUID Information Only ID or Processor 1 is displayed by a numerical value. Processor Type Information Only Type of Processor 1 is displayed.
Page 54 Chapter 2 Convenient Features 1. System BIOS Processor Power Management submenu For details about the options, see the table below (display only). Option Parameter Descriptions Processor C3 Report [Disabled] Enable or disable the feature to report Processor C3 State Enabled to OS.
Page 55 Chapter 2 Convenient Features 1. System BIOS Memory Configuration submenu From the Advanced menu, select Memory Configuration and then press the key to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press the key to show its submenus.
Page 56 Chapter 2 Convenient Features 1. System BIOS Memory Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Total Memory Information Only The physical capacity of installed memory is displayed. Memory capacity available in an area under 4 GB is Available under 4 GB Information Only displayed.
Page 57 Chapter 2 Convenient Features 1. System BIOS PCI Configuration submenu From the Advanced menu, select PCI Configuration and then press the key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 58 Chapter 2 Convenient Features 1. System BIOS PCI Device Controller and Option ROM Settings submenu For details about the options, see the table below. Option Parameter Descriptions VGA Controller Disabled Enable or disable the on-board VGA controller. [Enabled] VGA Priority [Offboard] Specify priority to expand ROM of VGA controller.
Page 59 Chapter 2 Convenient Features 1. System BIOS PCI Link Speed Settings submenu For details about the options, see the table below. Option Parameter Descriptions [Auto] Target Link Speed Limit Specify the upper limit of link speed of onboard PCI device. 2.5 GT/s 5.0 GT/s PCI1/2 Slot Link Speed Limit...
Page 60 Chapter 2 Convenient Features 1. System BIOS Advanced Chipset Configuration submenu From the Advanced menu, select Advanced Chipset Configuration and then press the key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 61 Hard Disk Drive Pre-Delay [Disabled] Specify delay time before HDD is accessed during POST. 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds ]: Factory setting Note NEC has not verified AHCI driver support. Express5800/E120d-1 Maintenance Guide...
Page 62 Chapter 2 Convenient Features 1. System BIOS SATA Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions SATA Port0 Information Only A device connected to each port is displayed. Not Present is displayed if the slot has no device connected SATA Port1 SATA Port2 SATA Port3...
Page 63 Chapter 2 Convenient Features 1. System BIOS USB Configuration submenu From the Advanced menu, select USB Configuration and then press the key to display the menu screen shown below. For details about the options, see the table below. Option Parameter Descriptions Device Reset Timeout...
Page 64 Chapter 2 Convenient Features 1. System BIOS Serial Port Configuration submenu From the Advanced menu, select Serial Port Configuration and then press the key to display the menu screen shown below. From BIOS Redirection Port, select Serial Port A or Serial Port B and then press the key to display the menu screen shown below.
Page 65 Serial Port A specified serial port. Specifying [Serial Port A] or [Serial Serial Port B Port B] allows direct connection via terminal unit such as NEC ESMPRO Manager, and options for connection shown below are displayed. Terminal Type [VT100+] Select the terminal type.
Page 66: Security
Chapter 2 Convenient Features 1. System BIOS 1.2.3 Security If you move the cursor to Security, the Security menu appears. For the menu that has on the left, move the cursor to it and then press the key to show its submenus. Then configure the settings. Select Administrator Password or User Password, and then press the ...
Page 67 Chapter 2 Convenient Features 1. System BIOS Option Parameter Descriptions  － Security Configuration Password On Boot [Disabled] Enable or disable the feature that requires a password Enabled entry on boot. This option can be selected when Administrator Password is set. Disable USB Ports [Disabled] Select a port to be disabled.
Page 68 Chapter 2 Convenient Features 1. System BIOS Trusted Computing submenu From the Security menu, select Trusted Computing and then press the key to display the menu screen shown below. If you enable TPM Support, the following menu screen appears. Express5800/E120d-1 Maintenance Guide...
Page 69 Chapter 2 Convenient Features 1. System BIOS If TXT Support is enabled, the following screen is displayed. For details about the options, see the table below. Option Parameter Descriptions   TPM Configuration TPM Support [Disabled] Enable or disable Trusted Platform Module feature. Enabled When set to Enabled, Current TPM Status Information is displayed.
Page 70: Server
Enable or disable the boot monitoring feature and specify 5-60 minutes the timeout period. To use this feature, NEC ESMPRO Agent must be installed on OS. If starting up an OS on which it is not installed, disable this feature...
Page 71 Chapter 2 Convenient Features 1. System BIOS (2/2) Option Parameter Descriptions Thermal Sensor Disabled Enable or disable the thermal sensor monitoring feature. If [Enabled] this option is set to Enabled and when abnormal temperature is detected, stops POST before OS starts and waits until the temperature becomes normal.
Page 72 Chapter 2 Convenient Features 1. System BIOS System Management submenu From the Server menu, move the cursor to System Management and then press the key to show its submenus. For details about the options, see the table below (display only). Option Parameter Descriptions...
Page 73 Chapter 2 Convenient Features 1. System BIOS Power Control Configuration submenu From the Server menu, move the cursor to Power Control Configuration and then press the key to show its submenus. For details about the options, see the table below. Option Parameter Descriptions...
Page 74 Chapter 2 Convenient Features 1. System BIOS The table below shows the operation of DC power when the AC power is turned off once and then back on, in accordance with the AC LINK setting. System status before AC power was turned off AC LINK setting Stay Off Last State...
Page 75: Boot
Enable or disable the feature to display logo during [Enabled] POST. When this option is set to Disabled, the results of POST execution are displayed instead of the NEC logo. If BIOS Redirection Port is enabled, this option is shown as Unavailable and inaccessible (run with...
Page 76 Chapter 2 Convenient Features 1. System BIOS 1. When BIOS detects a bootable device, information on the device is displayed in the designated area. 2. The boot priority (from first to forth) of the registered boot devices can be changed using the <>/<> and <+>/<>...
Page 77: Save & Exit
Chapter 2 Convenient Features 1. System BIOS 1.2.6 Save & Exit If you move the cursor to Save & Exit, the Save & Exit menu appears. The options of this menu are described below. Save Changes and Exit The SETUP utility closes with all the changes saved in NVRAM (Non-volatile memory). After the SETUP utility closes, the system automatically reboots.
Page 78: Bmc Configuration
Chapter 2 Convenient Features 2. BMC Configuration BMC Configuration When the server starts, press key to display Offline Tools menu, and select BMC Configuration on the menu. The BMC Configuration starts. When initializing setting, select "BMC Configuration Initialization" on offline tool menu. BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tool menu.
Page 79: Setting Bmc Configuration
Chapter 2 Convenient Features 2. BMC Configuration Setting BMC Configuration The Main Menu appears when you select BMC Configuration on BMC Configuration menu. BMC Configuration Network User Management Mail Alert SNMP Alert System Operation Miscellaneous Help Return to the previous menu Previous menu:[ESC] BMC Configuration menu Network...
Page 80: Network
Chapter 2 Convenient Features 2. BMC Configuration 2.2.1 Network The Network menu appears when you select Network on BMC Configuration menu. Network Property Access Limitation Service Help Return to the previous menu Previous menu:[ESC] Network menu The table below shows details of parameters and their default value. Item Description Default Value...
Page 81 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value Access Limitation Limitation Type Select the Access Limitation Type. Allow All Allow All : Access to BMC is not limited. Allow Address : Specify the IP Address that is allowed to access BMC. Deny Address : Specify the IP Address that deny to access BMC.
Page 82: User Management
Chapter 2 Convenient Features 2. BMC Configuration 2.2.2 User Management The User Management menu appears when you select User Management on BMC Configuration menu. User Management User Account Active Directory (Property) Active Directory (Group) LDAP Help Return to the previous menu Previous menu:[ESC] User Management menu The table below shows details of parameters and their default value.
Page 83 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value LDAP LDAP Authentication Enable or disable LDAP authentication. Disable IP Address Specify the IP address. 0.0.0.0 Port Number Specify the LDAP port number. *9 *10 Search Base Specify the search base used in LDAP authentication. Blank *9 *10 Bind Domain Name...
Page 84: Mail Alert
Chapter 2 Convenient Features 2. BMC Configuration 2.2.3 Mail Alert The Mail Alert menu appears when you select Mail Alert on BMC Configuration menu. Mail Alert Mail Alert SMTP Server Alert Level Alert Test Help Return to the previous menu Previous menu:[ESC] Mail Alert menu The table below shows details of parameters and their default value.
Page 85 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value Alert Level Alert Level Specify the kind of event to alert. Error, Warning Error : When "Error" is detected in each sensor type, the alert is sent to the checked address. Error, Warning : When "Error"...
Page 86: Snmp Alert
Chapter 2 Convenient Features 2. BMC Configuration 2.2.4 SNMP Alert The SNMP Alert menu appears when you select SNMP Alert on BMC Configuration menu. SNMP Alert SNMP Alert Alert Level Alert Test Help Return to the previous menu Previous menu:[ESC] SNMP Alert menu The table below shows details of parameters and their default value.
Page 87: System Operation
Chapter 2 Convenient Features 2. BMC Configuration 2.2.5 System Operation The System Operation menu appears when you select System Operation on BMC Configuration menu. System Operation Remote KVM Console Remote Media Help Return to the previous menu Previous menu:[ESC] System Operation menu The table below shows details of parameters and their default value.
Page 88: Eco
Chapter 2 Convenient Features 2. BMC Configuration 2.2.6 The ECO menu appears when you select ECO on BMC Configuration menu. Reference Values Statistics Values Configuration Help Return to the previous menu Previous menu:[ESC] ECO menu The table below shows details of parameters and their default value. Item Description Default Value...
Page 89 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value Power Threshold(Pn) Specify power threshold in Non-Aggressive Mode. The larger value Allowable range is between BBB and Standby power comparing with Power *6 *7 at minimum configuration (Watt). Threshold(Pa) –10 and Standby Power at Minimum Configuration Correction time limit...
Page 90: Miscellaneous
*2: Disabling Platform Event Filter also disables SNMP alert. *3: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.
Page 91: Clear Bmc Sel
Chapter 2 Convenient Features 2. BMC Configuration Clear BMC SEL If you select Clear BMC SEL on BMC Configuration menu, the confirmation message as show below appears. Do you really clear SEL of BMC? Yes:[Enter] No:[ESC] Confirmation message (Clear BMC SEL) ...
Page 92: Flash Fdd
Flash FDD is only intended as a temporary means of recording a driver, therefore do not use it to back up data. 3.1.1 Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD if the data is lost. 3.1.2 Handling Flash FDD ...
Page 93: Use In Expressbuilder
Chapter 2 Convenient Features 3. Flash FDD 3.1.3 Use in EXPRESSBUILDER  Connect Flash FDD after Top Menu appears.  When you exit EXPRESSBUILDER, remove Flash FDD from the server first.  Click [Remove] in the lower right corner of the menu to disable Flash FDD, and then remove it. Express5800/E120d-1 Maintenance Guide...
Page 94: Power Control Feature
For a device that has a Xeon Processor, power consumption of the server can be controlled through the server function of EXPRESSSCOPE Engine 3 (BMC) or by using NEC ESMPRO Manager. This feature curves the upper limit of the power consumption, which allows more servers to be installed in the environment where the power consumption is limited.
Page 95: Raid System Configuration
Chapter 2 Convenient Features 5. RAID System Configuration RAID System Configuration This section describes the RAID configuration utility, the LSI Software RAID Configuration Utility. Because this utility resides in LSI Embedded MegaRAID, its operation is independent of the OS. Running the LSI Software RAID Configuration Utility When the message below appears on the POST screen after turning on the server, press the ...
Page 96: Exiting The Lsi Software Raid Configuration Utility
Chapter 2 Convenient Features 5. RAID System Configuration 5.1.1 Exiting the LSI Software RAID Configuration Utility On the TOP menu of the LSI Software RAID Configuration Utility, press the key. Exit? When the confirmation message appears, select Yes. When the following message appears, press + + . The server restarts. Press~~...~~
Page 97: Menu Tree
Chapter 2 Convenient Features 5. RAID System Configuration Menu Tree : Data display : Selection and execution parameter : Setting parameter : Can be set or modified after a Virtual Drive is created (1/2) Menu Description Configure Specify configuration settings Easy Configuration Set a configuration using fixed values New Configuration...
Page 98 Chapter 2 Convenient Features 5. RAID System Configuration (2/2) Menu Description Physical Drive Operate a physical drive Physical Drive Selection Menu Select a physical drive Make HotSpare Set a hot spare disk for auto rebuilding Force Online Forcibly place a Hard Disk Drive online Forcibly place a Hard Disk Drive in the Virtual Drive offline Change Drv State Cancel the setting of a hot spare Hard Disk Drive...
Page 99: Lsi Software Raid Configuration Utility Operating Procedure
Chapter 2 Convenient Features 5. RAID System Configuration LSI Software RAID Configuration Utility Operating Procedure 5.3.1 Creating and adding a configuration Run the LSI Software RAID Configuration Utility Set new configuration data (Disk array/Virtual Drive settings) Check the Virtual Drive settings Initialize the Virtual Drive Execute a Consistency Check Exit the LSI Software RAID Configuration Utility...
Page 100 Chapter 2 Convenient Features 5. RAID System Configuration 3. When the confirmation message "Proceed?" appears, select Yes. The New Configuration - ARRAY SELECTION MENU screen appears. New Configuration – ARRAY SELECTION MENU PORT # READY READY 4. Use the cursor keys to move the cursor to the Hard Disk Drive to be configured as array disk, and then press the ...
Page 101 Chapter 2 Convenient Features 5. RAID System Configuration 5. Press the key to specify Select Configurable Array(s), and then press the space key. SPAN-1 is set. Select Configurable Array(s) SPAN-1 6. Press the key to create a Virtual Drive. The Virtual Drive(s) Configured screen is displayed.
Page 102 Chapter 2 Convenient Features 5. RAID System Configuration 7. Use the cursor keys to move the cursor to RAID, Size, DWC, RA, or Span. Press the key while the target parameter is highlighted to specify its setting. (1) RAID: Specify the RAID level. Parameter Remarks RAID0...
Page 103 Chapter 2 Convenient Features 5. RAID System Configuration 8. When all settings are specified, select Accept and then press the key. 9. Press the key to close the screen. When the message "Save Configuration?" appears, select Yes. The configuration is saved. 10.
Page 104: Executing Rebuilding Manually
Chapter 2 Convenient Features 5. RAID System Configuration 5.3.2 Executing rebuilding manually Replace the Hard Disk Drive Run the LSI Software RAID Configuration Utility Execute rebuilding Exit the LSI Software RAID Configuration Utility 1. Replace the Hard Disk Drive and turn on the server. 2.
Page 105: Setting A Hot Spare Hard Disk Drive
Chapter 2 Convenient Features 5. RAID System Configuration 5.3.3 Setting a hot spare Hard Disk Drive Install a Hard Disk Drive Run the LSI Software RAID Configuration Utility Set the Hard Disk Drive as a hot spare drive Exit the LSI Software RAID Configuration Utility 1.
Page 106 Chapter 2 Convenient Features 5. RAID System Configuration 7. Press the key to return to the TOP menu screen, and then exit the LSI Software RAID Configuration Utility. Objects – PHYSICAL DRIVES SELECTION MENU PORT # ONLINE A00-00 ONLINE A00-01 HOTSP ...
Page 107: Executing A Consistency Check
Chapter 2 Convenient Features 5. RAID System Configuration 5.3.4 Executing a Consistency Check Run the LSI Software RAID Configuration Utility Execute a Consistency Check Exit the LSI Software RAID Configuration Utility 1. Run the LSI Software RAID Configuration Utility. 2. Select Check Consistency from the TOP menu. The Virtual Drives screen appears.
Page 108: Other Functions
Chapter 2 Convenient Features 5. RAID System Configuration 5.3.5 Other functions Clear Configuration Clears the configuration data. From the TOP menu, select Configure and then Clear Configuration. When Clear Configuration is executed, all the configuration data on the RAID Controller and Hard Disk Drives is cleared.
Page 109: Webbios And Universal Raid Utility
Chapter 2 Convenient Features 5. RAID System Configuration WebBIOS and Universal RAID Utility The Universal RAID Utility is used to configure, manage, and monitor the RAID System. Terms Some terms are different between WebBIOS and Universal RAID Utility. When using Universal RAID Utility together with WebBIOS, replace the terms as shown in the table below: Terms of Universal RAID Utility Terms of WebBIOS...
Page 110 Chapter 2 Convenient Features 5. RAID System Configuration Priority settings For setting and displaying the priority of the background tasks (Rebuild, Patrol Read, and Consistency Check) for the RAID Controller, WebBIOS uses numerical values while Universal RAID Utility uses three levels of High, Middle, and Low.
Page 111: Details Of Expressbuilder
Chapter 2 Convenient Features 6. Details of EXPRESSBUILDER Details of EXPRESSBUILDER EXPRESSBUILDER helps you to install Windows and check the server. Bundled software and documents are provided in EXPRESSBUILDER. Starting EXPRESSBUILDER EXPRESSBUILDER can be operated from the following two ways. Tips Remove other removable media before starting EXPRESSBUILDER.
Page 112: Menus Of Expressbuilder
Chapter 2 Convenient Features 6. Details of EXPRESSBUILDER Menus of EXPRESSBUILDER EXPRESSBUILDER is operated by using onscreen menus. Boot Selection Menu When EXPRESSBUILDER starts from DVD or Internal Flash Memory, below menu appears. Boot selection Os installation *** default *** Tool menu (Normal mode) Tool menu (R edirection mode) Use the upper and lower arrow keys to move the cursor, and then press ...
Page 113 Chapter 2 Convenient Features 6. Details of EXPRESSBUILDER Top Menu Tips EXPRESSBUILDER is a configuration tool and it uses Windows PE. Note that EXPRESSBUILDER automatically restarts if it is operated continuously 72 hours. Operate Top Menu using the mouse or keyboard. The following menus are included.
Page 114 Chapter 2 Convenient Features 6. Details of EXPRESSBUILDER d) Exit EXPRESSBUILDER Select this item to exit EXPRESSBUILDER. Click Remove icon on the lower right to safely remove the USB device connected to the server. Tool Menu TOOL ME NU Test and diagnostics R eturn to previous menu The system diagnostics, which is used to analyze and diagnose the server and check the connection, can be started from Tool Menu.
Page 115: Utilities Provided By Expressbuilder
Saves and restores the configuration data on the RAID Controller. The data can be saved to Internal Flash Memory if installed. Run a file directly Directly starts a external utility stored in a removable media. Use this function only for utilities provided by NEC. Express5800/E120d-1 Maintenance Guide...
Page 116: Configure Expressbuilder Settings
Menu), as follows. Load a driver into EXPRESSBUILDER A driver stored in a removable media can be loaded. Use this function only for drivers provided by NEC. Manage Internal Flash Memory Internal Flash Memory can be managed by using commands described below.
Page 117: Expressscope Engine 3
Chapter 2 Convenient Features 7. EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various functions by using a system management LSI called BMC (Baseboard Management Controller). EXPRESSSCOPE Engine 3 monitors statuses inside the server such as that of power supplies, fans, temperature, and voltage.
Page 118: Nec Esmpro
NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID System of the server.. To use these features, install the designated bundle software such as NEC ESMPRO Agent on the server. Refer to "NEC ESMPRO Manager Installation Guide" or online help of NEC ESMPRO for details.
Page 119: Nec Esmpro Agent Extension
Chapter 2 Convenient Features 8. NEC ESMPRO NEC ESMPRO Agent Extension NEC ESMPRO Agent Extension allows you to manage the server remotely by this server’s BMC connecting with NEC ESMPRO Manager. For details, refer to "NEC ESMPRO Agent Extension Installation Guide" in EXPRESSBUILDER.
Page 120: Nec Product Info Collection Utility
Chapter 2 Convenient Features 9. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various information related to the server all at once. This utility allows you to collect server information(Product Info) for maintenance. Usage Execute \stdclct\collect.exe contained in the installation folder of this utility.
Page 121: Universal Raid Utility
Chapter 2 Convenient Features 10. Universal RAID Utility Universal RAID Utility Universal RAID Utility is an application to manage or monitor the following RAID Controllers.  N8103-149 RAID Controller (512 MB, RAID 0/1)  N8103-150 RAID Controller (512 MB, RAID 0/1/5/6) ...
Page 122 NEC Express5800 Series Express5800/E120d-1 Appendix 1. POST Error Message Shows a list of error messages for errors detected by a self diagnostic test called POST. 2. List of Windows Event Logs Shows a list of Windows event Logs. 3. Accessing Data for Electrical Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations.
Page 123: Chapter 3 Appendix
Chapter 3 Appendix 1. POST Error Message POST Error Message When an error is detected by POST, the display shows an error message. In addition, depending on the error contents, your server might beep to report that an error occurred. System Monitoring Check ...
Page 124 Chapter 3 Appendix 1. POST Error Message Error messages (1/6) Error Message Cause Solution System variable is corrupted. Illegal setup information of BIOS Start BIOS Setup Utility (SETUP), and then 8000 was detected. execute Load Setup Defaults and specify the necessary settings.
Page 125 Chapter 3 Appendix 1. POST Error Message (2/6) Error Message Cause Solution An error was detected in A001 Memory Error detected in Contact your sales representative. CPU1_DIMM1. CPU1_DIMM1 An error was detected in A002 Memory Error detected in CPU1_DIMM2. CPU1_DIMM2 An error was detected in A003 Memory Error detected in...
Page 126 Chapter 3 Appendix 1. POST Error Message (3/6) Error Message Cause Solution CPU2_DIMM4 has been disabled. A memory error was detected. AE0A Contact your sales representative. CPU2_DIMM4 has been disabled. CPU2_DIMM5 has been disabled. A memory error was detected. AE0B CPU2_DIMM5 has been disabled.
Page 127 Chapter 3 Appendix 1. POST Error Message (4/6) Error Message Cause Solution Start SETUP, select Advanced  Serial Port Overlapping serial port configuration B022 Serial Port Configuration was detected. Configuration, and specify the setting again in a Overlapped. way that the values of Base I/O or Interrupt in Serial Port A and Serial Port B will not be the same.
Page 128 Chapter 3 Appendix 1. POST Error Message (5/6) Error Message Cause Solution  C064 An error was detected on 4th SM Contact your sales representative. 4th SMBus device Error Bus. detected. C065 An error was detected on 5th SM 5th SMBus device Error Bus.
Page 129 Chapter 3 Appendix 1. POST Error Message (6/6) Error Message Cause Solution Detected that BMC is in Forced Check the jumper switch setting on motherboard. C11D BMC is in Forced Boot Boot Mode. Unplug the power cord, wait for at least 30 seconds, Mode.
Page 130 Chapter 3 Appendix 1. POST Error Message Error reporting via beep Even if an error is detected by POST, the error message may be unable to be displayed in the display. In this case, the server beeps to report that an error has occurred. For example, the beep code 1-3-3-1 indicates 1 beep, a pause, 3 beeps, a pause, 3 beeps, a pause, and 1 beep, which means that an error occurred while checking the memory capacity.
Page 131 Chapter 3 Appendix 1. POST Error Message Error messages on a virtual LCD In EXPRESSSCOPE Engine 3 web browser window, you can confirm virtual LCD error messages (for details on the virtual LCD, refer to "EXPRESSSCOPE Engine 3 User’s Guide"). The table below shows the error messages displayed on upper and lower lines, cause, and solution.
Page 132 Chapter 3 Appendix 1. POST Error Message (2/2) BIOS Message on Cause Solution Upper LCD Line The CPU or memory configuration If this message appears even when no System has changed since the previous configuration change has been made, contact Configuration startup.
Page 133 Chapter 3 Appendix 1. POST Error Message  Messages displayed on a lower LCD line (1/4) BMC Message on Lower LCD Line Cause Solution A voltage abnormality was Contact your sales representative. Processor1 Voltage Lower Non-Critical detected. Processor1 Voltage Upper Non-Critical Processor1 Voltage Lower Critical...
Page 134 Chapter 3 Appendix 1. POST Error Message (2/4) BMC Message on Lower LCD Line Cause Solution CPU2-DIMM Area Temperature A temperature abnormality was It is possible that a fan has failed or is detected. clogged. Contact your sales Upper Non-Critical representative and request repairs.
Page 135 Chapter 3 Appendix 1. POST Error Message (3/4) BMC Message on Lower LCD Line Cause Solution CPU2-DIMM4 Uncorrectable An uncorrectable error occurred Contact your sales representative. for CPU2-DIMM4. Error An unrecoverable error occurred CPU2-DIMM5 Uncorrectable for CPU2-DIMM5. Error An unrecoverable error occurred CPU2-DIMM6 Uncorrectable for CPU2-DIMM6.
Page 136 Chapter 3 Appendix 1. POST Error Message (4/4) BMC Message on Lower LCD Line Cause Solution System FAN1 Lower A fan alarm was detected. It is possible that a fan has failed or is clogged. Non-Critical Contact your sales representative and System FAN2 Lower request repairs.
Page 137: List Of Windows Event Logs
Chapter 3 Appendix 2. List of Windows Event Logs List of Windows Event Logs Event Log Source Type Message (Description) Timing Action All Windows OS System Event Log Error detected on the device \Device\CdRom0 during the paging Warning Cdrom operation. This event may be registered in the event viewer, but this does not Upon OS installation affect system operation.
Page 138 Chapter 3 Appendix 2. List of Windows Event Logs The driver detected a controller error on Device\HarddiskX\DRX. Error Disk A different number replaces X depending on the connection Note: status of the disk. When the below values are 00 in Details in the event logs → Display, this event does not affect system operation.
Page 139 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log Microsoft-Windows- Description: Detailed information of HRESULT Warning Security-SPP Returned hr=0xC004F022, original hr=0x80049E00 1015 Unless the application event is registered after license authentication, Upon OS Installation this event does not affect system operation. Profile notification of event Create for component Microsoft-Windows- Warning...
Page 140 Chapter 3 Appendix 2. List of Windows Event Logs Microsoft-Windows-Dhcp-Client/Admin Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x50E549A98325. Microsoft-Windows- Error The following error occurred: 0x79. Dhcp-Client Your computer will continue to try and obtain an address on its own from 1001 the network address (DHCP) server.
Page 141 Chapter 3 Appendix 2. List of Windows Event Logs Megasr1 Warning A Reset command is issued to device \Device\RaidPort0. During Consistency Check This event does not affect system operation. NtpClient was unable to set a manual peer to use as a time source Microsoft-Windows-Time because of DNS resolution error on 'time.windows.com,0x9'.
Page 142 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log A provider, IntelEthernetDiag, has been registered in the Windows Management Instrumentation namespace Root\CIMv2 to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Page 143: Accessing Data For Electric Power, Temperature, And Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Accessing Data for Electric Power, Temperature, and Processor Utilization This section describes how to access data related to input power consumption in watts, intake temperature, and all logical processor utilizations in the Express Server during usual operation in accordance with ENERGY ®...
Page 144: Intake Air Temperature
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization WScript.Echo " Power Consumption = " & outparams.ResponseData(3)*256 + _ outparams.ResponseData(2) & " watts" End If ' End Script  Execution example C:¥VBS> cscript //nologo Power.vbs  Execution result Completion Code = 0x0 Power Consumption = 306 watts...
Page 145 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization oinparams.lun = 0 oinparams.responderaddress = &h20 oinparams.command = &h22 oinparams.requestdatasize = 0 Dim Reserve_LS, Reserve_MS set outparams = oipmi.execmethod_("requestresponse",oinparams) Reserve_LS = outparams.ResponseData(1) Reserve_MS = outparams.ResponseData(2) ' (Get SDR) for each record Dim Record_LS,Record_MS, Offset, Length Dim cnt, sensorNum, sensorType ' First Record...
Page 146 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization units1 = outtmp.ResponseData(3) Select Case outtmp.ResponseData(4) case 0: units2 = "unspecified" case 1: units2 = "degrees C" case 6: units2 = "Watts" case else: units2 = "Refer to IPMI Specification: Type=0x" _ &...
Page 147 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization If raw And &h200 Then rv = 0 - ((&h400 - raw) and &h3ff) Else rv = raw End If End Select End Sub Sub GetIDString(rv_ls, rv_ms, rc_ls, rc_ms) Dim tmpMessage Dim outsdridstringtype oinparams.networkfunction = &ha...
Page 148: Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization 3.1.3 Processor utilization utilization rate logical processors given executing Win32_PerfFormattedData_PerfOS_Processor class that Windows OS provides. Below is the sample file created by using Visual Basic Script (such as Proc.vbs). This script outputs the processor utilization rate every 30 seconds.
Page 149: Linux
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Linux The sample program below is verified to be run on Red Hat Enterprise Linux 5. 3.2.1 Power consumption Power consumption is given by executing the following commands via IPMI to BMC. Network Function Code: 2Ch (Group Extension) Command Code: 02h (Get Power Reading) Request Data: 000001DCh...
Page 150: Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization The output above shows the following in a line in order. 1st: Sensor name 2nd: Sensor number 3rd: Sensor status ok indicates that the status has not reached a point of warning or danger. 4th: Sensor monitoring point 5th: The current reading of the sensor The sensor indicating intake air temperature contains Amb, Ambient, or Fnt Pnl Temp in its name.

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Express5800/e120d-1

NEC Express5800 Series Maintenance Manual

Chapter 1 Maintenance

Transfer, Movement, and Disposal

Daily Maintenance

User Support

Collecting Failure Information

Troubleshooting

Windows System Recovery

Resetting and Clearing the Server

System Diagnostics

Offline Tools

Chapter 2 Convenient Features

System BIOS

BMC Configuration

Flash FDD

Power Control Feature

RAID System Configuration

Details of EXPRESSBUILDER

EXPRESSSCOPE Engine 3

Nec Esmpro

NEC Product Info Collection Utility

Universal RAID Utility

Chapter 3 Appendix

POST Error Message

List of Windows Event Logs

Accessing Data for Electric Power, Temperature, and Processor Utilization

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