Dell Precision 3240 Compact Service Manual
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Dell Precision 3240 Compact Service Manual

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Dell Precision 3240 Compact
Service Manual
Regulatory Model: D16S
Regulatory Type: D16S001
August 2020
Rev. A00
Table of Contents
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Summary of Contents for Dell Precision 3240 Compact

  • Page 1 Dell Precision 3240 Compact Service Manual Regulatory Model: D16S Regulatory Type: D16S001 August 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 After working inside your computer..........................9 Chapter 2: Technology and components..................10 DDR4..................................... 10 Graphics options.................................
  • Page 4 Riser card.................................... 43 Removing the riser card.............................43 Installing the riser card...............................44 Dell Ultra Speed Drive..............................46 Removing the Dell Ultra Speed Drive........................46 Installing the Dell Ultra Speed Drive........................47 Graphics card..................................49 Removing the graphics card............................. 49 Installing the graphics card............................50 Solid-state drive................................
  • Page 5 Recovering the operating system..........................82 Real-Time Clock (RTC Reset)............................82 Dell SupportAssist Pre-boot System Performance Check diagnostics..............82 Running the SupportAssist Pre-Boot System Performance Check..............83 Diagnostic LED behavior..............................83 Diagnostic error messages.............................. 84 WiFi power cycle................................87 Chapter 6: Getting help and contacting Dell................88 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: After Working Inside Your Computer

    After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.

  • Page 11: Graphics Options

    Figure 3. Curved edge Memory Errors Memory errors on the system display 2,3 failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.

  • Page 12: Nvidia Quadro P400

    NVIDIA Quadro P400 Table 3. NVIDIA Quadro P400 specifications Description Values GPU Memory 2 GB GDDR5 Memory Interface 64-bit Memory Bandwidth Up to 32 GB/s NVIDIA CUDA Cores System Interface PCI Express 3.0 x16 Max Power Consumption 30 W Thermal Solution Active Form Factor Height: 2.713 in./68.91 mm and Length: 5.7 in./144.78 mm,...

  • Page 13: Nvidia Quadro P1000

    Dell Client Command Suite. In-Band management is when the system has a functional operating system and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged individually or with a systems management console like SCCM, LANDESK, KACE, etc.

  • Page 14: Usb Features

    (driver, firmware, BIOS). The updates are then delivered seamlessly to end-users using the customer’s systems management infrastructure that is consuming the catalog (like SCCM). ● Dell Command | vPro Out of Band console—Extends hardware management to systems that are offline or have an un- reachable Operating System (Dell exclusive features).
  • Page 15 The topics below cover some of the most commonly asked questions regarding USB 3.2 Gen 1. USB 3.2 Gen 2 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
  • Page 16 Applications USB 3.2 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2 Gbps throughput.

  • Page 17: Chapter 3: Major Components Of Your System

    Major components of your system...
  • Page 18 Major components of your system Major components of your system...
  • Page 19 14. Hard-drive assembly NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 20: Chapter 4: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document require the following tools: ● Phillips # 1 screwdriver ● Small flat blade screwdriver Screw List The following table shows the screw list and the image of the screws. Table 7. Screw list Component Screw type Quantity...

  • Page 21: Sma Antenna

    Table 7. Screw list (continued) Component Screw type Quantity Image System board M3x4 #6-32 Riser card M3x5 SMA antenna Removing the SMA antenna Prerequisites 1. Follow the procedure in before working inside your computer. About this task The following image indicates the location of the SMA antenna and provides a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 22: Installing The Sma Antenna

    Steps 1. Turn the SMA antenna horizontal to its connector on the chassis. 2. Loosen the nut on the base of the SMA antenna to separate the SMA antenna from the system unit. 3. Remove the SMA antenna from the system unit. Installing the SMA antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 23: Side Cover

    Steps 1. Align and place the antenna on the SMA connector of the system unit. 2. Tighten the nut at the bottom of SMA antenna to secure the antenna to the system unit. 3. Turn the antenna at a convenient angle as per the deployment infrastructure. Next steps 1.
  • Page 24 Steps 1. Loosen the thumbscrew (#6x32) that secures the side cover to the system. Disassembly and reassembly...

  • Page 25: Installing The Side Cover

    2. Slide the side cover towards the front of the system and lift the side cover from the system unit. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure.

  • Page 26: Top Cover (Side Bezel)

    Steps 1. Align the side cover with the grooves on the chassis. 2. Slide the side cover towards the back of the system to install it. 3. Tighten the thumbscrew (#6x32) to secure the side cover to the system. Next steps 1.
  • Page 27 Steps 1. Slide the top cover (side bezel) towards the back of the system unit. 2. Lift the top cover (side bezel) away from the system unit. Disassembly and reassembly...

  • Page 28: Installing The Top Cover (Side Bezel)

    Installing the top cover (side bezel) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the top cover (side bezel) and provide a visual representation of the installation procedure.

  • Page 29: Front Bezel

    Steps 1. Align and place the top cover (side bezel) with the grooves on the chassis. 2. Slide the top cover (side bezel) towards to the front of the system unit to install it. Next steps NOTE: Turn the optional SMA antenna to a convenient angle after safely sliding back the top cover (side bezel) on the chassis.

  • Page 30: Installing The Front Bezel

    Steps 1. Pry the retention tabs to release the front bezel from the system. 2. Remove the front bezel from the system. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.

  • Page 31: Hard-Drive Assembly

    Steps 1. Position the bezel to align the tabs with the slots on the chassis. 2. Press the bezel until the release tabs click into place. Next steps 1. Install the side cover. 2. Install the top cover (side bezel). 3.

  • Page 32: Removing The Hard Drive Bracket

    Steps 1. Press the release tabs on the hard drive assembly and slide it towards the front of the system to disconnect it from the connector on the system board. 2. Lift the hard drive assembly from the system. NOTE: Note the orientation of the hard drive so that you can replace it correctly.

  • Page 33: Installing The Hard Drive Bracket

    About this task The following images indicate the location of the hard drive bracket and provide a visual representation of the removal procedure. Steps 1. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the drive. 2.

  • Page 34: Installing The 2.5 In. Hard Drive Assembly

    Steps 1. Place the hard drive into the bracket. 2. Align and insert the pins on the drive bracket with the slots on the drive. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Next steps 1.

  • Page 35: Wlan Card

    Steps 1. Insert the hard drive assembly into the slot on the system. 2. Slide the hard drive assembly towards the connector in the system board until the release tabs clicks into place. Next steps 1. Install the front bezel. 2.

  • Page 36: Installing The Wlan Card

    3. Remove the top cover (side bezel). 4. Remove the front bezel. 5. Remove the hard-drive assembly. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1.
  • Page 37 About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 8.

  • Page 38: Speaker

    2. Install the front bezel. 3. Install the top cover (side bezel). 4. Install the side cover. 5. Follow the procedure in after working inside your computer. Speaker Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 39: Fan Assembly

    About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Align and insert the speaker into the slot and press it until the release tab clicks. 2. Connect the speaker cable to the system board. Next steps 1.

  • Page 40: Installing The Fan Assembly

    Steps NOTE: Unroute the speaker cable from the routing guide on the fan assembly. Press the blue tabs on both sides of the fan, and slide to lift the fan to release it from the system and turn it over. 2.
  • Page 41 Steps 1. Connect the fan cable to the connector on the system board. 2. Press the release tab on the fan assembly and place it on the system up-side down until it clicks into place. NOTE: Route the speaker cable through the routing guides on the fan assembly. Next steps 1.

  • Page 42: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the top cover (side bezel). 4. Remove the front bezel. 5. Remove the assembly. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure.

  • Page 43: Riser Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 44: Installing The Riser Card

    Steps 1. Loosen the two screws (M2x4) that secure the riser card to the system chassis. 2. Lift the riser card from the system board. Installing the riser card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the riser card and provides a visual representation of the installation procedure.
  • Page 45 Steps 1. Align the riser card and push it down on the PCIe connector of the system board. 2. Tighten the screws (M2x4) that secure the riser card to the system chassis. Next steps 1. Install the assembly. NOTE: This step is valid for system configuration that is shipped with 80 W CPU. 2.

  • Page 46: Dell Ultra Speed Drive

    This step is valid for system configuration that is shipped with 80 W CPU. 6. Remove the riser card. About this task The following images indicate the location of the Dell Ultra Speed Drive and provide a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 47: Installing The Dell Ultra Speed Drive

    1. Pull the metal tab to open the expansion card latch. 2. Slide the Dell Ultra speed drive along the edges of the riser card to release it from the riser card. 3. Flip over the Dell Ultra Speed Drive with SSD facing down.
  • Page 48 Disassembly and reassembly...

  • Page 49: Graphics Card

    Steps 1. Align the notch on the SSD with the tab on the solid-state drive connector on the Dell Ultra Speed Drive. 2. Install the standoff nut on the notch of the SSD. 3. Replace the single screw (M2x5) securing the standoff nut to the Dell Ultra Speed Drive.

  • Page 50: Installing The Graphics Card

    Steps 1. Pull the metal tab to open the expansion card latch. 2. Slide the graphics card along the edges of the riser card to release it from the riser card. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the graphics card and provides a visual representation of the installation procedure.
  • Page 51 Steps 1. Replace the graphics card into the slot on the riser card until it clicks into place. 2. Close the expansion card latch and press it until it clicks into place. Next steps 1. Install the riser card. 2. Install the assembly.

  • Page 52: Solid-State Drive

    Solid-state drive Removing the M.2 2280 PCIe solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the top cover (side bezel). 4. Remove the front bezel. 5. Remove the assembly.

  • Page 53: Optional Io Card

    About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector on the system board. 2.

  • Page 54: Installing The Optional I/O Card

    6. Remove the solid-state drive. 7. Remove the riser card. About this task The following images indicate the location of the optional I/O card and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3x3) screws that secure the optional I/O module to the system chassis. NOTE: The screw type differs with the kind of I/O module used.
  • Page 55 About this task The following image indicates the location of the optional I/O card and provides a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 56: Coin-Cell Battery

    Steps 1. Insert a flat-head screwdriver in the hole of the bracket for optional I/O module. 2. Push the bracket to release the bracket from the system chassis. 3. Connect the I/O card cable to the connector on the system board. 4.

  • Page 57: Installing The Coin-Cell Battery

    2. Remove the cover. 3. Remove the front bezel. 4. Remove the assembly. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.

  • Page 58: Heat Sink

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.
  • Page 59 Figure 4. Heat sink shipped with system configuration shipped with 65 W CPU Disassembly and reassembly...

  • Page 60: Installing The Heat Sink

    Figure 5. Heat sink shipped with system configuration shipped with 80 W CPU Steps 1. Loosen the three captive screws that secure the heat sink to the system. NOTE: Loosen the screw in the sequential order (3,2,1) as printed on the heat sink. 2.
  • Page 61 Figure 6. Heat sink shipped with system configuration shipped with 65 W CPU Disassembly and reassembly...
  • Page 62 Figure 7. Heat sink shipped with system configuration shipped with 80 W CPU Steps 1. Align the screws of the heat sink with the holders on the system board and place the heat sink on the processor. 2. Tighten the captive screws that secure the heat sink to the system board. NOTE: Tighten the screws in a sequential order (1,2,3) as printed on the heat sink.

  • Page 63: Interposer Module

    Interposer module Removing the interposer module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the top cover (side bezel) 4. Remove the front bezel. 5. Remove the assembly. NOTE: This step is valid for system configuration that is shipped with 80 W CPU. 6.

  • Page 64: Processor

    About this task The following image indicates the location of the interposer module and provides a visual representation of the installation procedure. Steps 1. Align and replace the interposer module on the system board. 2. Replace the single screw (M3x5) and connect the SATA cable to the connector on the system board and close the actuator. Next steps 1.

  • Page 65: Installing The Processor

    About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure. Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2.
  • Page 66 Steps 1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 67: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the cover. 4. Remove the SMA antenna 5. Remove the front bezel. 6. Remove the hard drive assembly.
  • Page 68 Disassembly and reassembly...

  • Page 69: Installing The System Board

    Steps 1. Remove the single (6-32) screw that secures the hard drive caddy support to the system board. 2. Lift the hard drive caddy support away from the system board. 3. Remove the three (M3x4) screws and three (6-32) screws that secure the system board to the chassis. 4.
  • Page 70 Disassembly and reassembly...
  • Page 71 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.

  • Page 72: Internal Antenna

    Internal antenna Removing the Internal antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the cover. 4. Remove the SMA antenna 5. Remove the front bezel. 6. Remove the hard drive assembly.

  • Page 73: Installing The Internal Antenna

    Steps 1. Pry the metallic routing tabs and unroute the antenna cables from the chassis. 2. Loosen and remove the single screw (M3x3) securing the internal antenna to the chassis. Installing the Internal antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the Internal antenna and provides a visual representation of the installation procedure.

  • Page 74: System Board

    6. Install the speaker. 7. Install the assembly. 8. Install the WLAN card. 9. Install the solid-state drive. 10. Install the hard drive assembly. 11. Install the front bezel. 12. Install the antenna. 13. Install the cover. 14. Install the side cover.
  • Page 75 Disassembly and reassembly...

  • Page 76: Installing The System Board

    Steps 1. Remove the single (6-32) screw that secures the hard drive caddy support to the system board. 2. Lift the hard drive caddy support away from the system board. 3. Remove the three (M3x4) screws and three (6-32) screws that secure the system board to the chassis. 4.
  • Page 77 Disassembly and reassembly...
  • Page 78 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.

  • Page 79: System Board Layout

    System board Layout 1. M.2 2230 WLAN connector 2. SATA FFC connector 3. PCIe x8 slot Gen3 slot 4. M.2 2230/2280 SSD PCIe x4 connector 5. Coin-cell battery 6. Optional I/O board connector (USB 3.2 Gen 2 Type-C Port) 7. Keyboard and mouse serial port connector 8.

  • Page 80: Installing The Internal Antenna

    7. Remove the solid-state drive. 8. Remove the WLAN card. 9. Remove the speaker. 10. Remove the assembly. 11. Remove the memory modules. 12. Remove the riser card. 13. Remove the heat sink. 14. Remove the interposer module. 15. Remove the system board.
  • Page 81 About this task The following image indicates the location of the Internal antenna and provides a visual representation of the installation procedure. Steps 1. Align and replace the SMA antenna connector on the rear of the chassis and secure it using the single M3x3 screw to the chassis.

  • Page 82: Chapter 5: Troubleshooting

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 83: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 84: Diagnostic Error Messages

    CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
  • Page 85 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
  • Page 86 SEEK ERROR The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. Troubleshooting...

  • Page 87: Wifi Power Cycle

    UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell. X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT Insert a disk into the drive and try again.

  • Page 88: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 11. Self-help resources Self-help resources Resource location Information about Dell products and services https://www.dell.com/ Dell Support Tips...
  • Page 89 Dell product catalog. Availability varies by country/region and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.

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