Page 1 Shipping & Mailing Postage Meters Connect+® Series / SendPro® P-Series Mailing & Shipping Systems SendPro P Series 1000-3000 Connect+ Series 500W-3000 Operator Guide Canada English Edition SV62589 Rev. L February 19 2018...
Page 2 SendPro® P1000, Connect+® 2000 / SendPro® P2000, Connect+® 3000 / SendPro® P3000, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY, W-O-W, Postage By Phone, INVIEW, Ascent, SendSuite Express, Purchase Power, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.
Page 3 Caution: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run. Important: Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly. Note: Provides a comment or explanation of the associated topic.
Page 4: Table Of Contents
Job options Changing or adding a graphic Job types Postal inscriptions Saving changes to a job Changing or adding a text message or return Closing all jobs address 4 - Running mail Pitney Bowes Operator Guide February, 2018 Page 4 of 349...
Page 5 Printing a shipping label All about funds and refill reports Setting up shipping label printing defaults Reprinting a Canada Post shipping label 9 - Refilling your Meter Reprinting a FedEx or UPS shipping label Pitney Bowes Operator Guide February, 2018 Page 5 of 349...
Page 6 Replacing the ink cartridges Your postage meter Replacing the print heads Refilling your meter Aligning the print heads Checking your balance at Pitney Bowes Postage remaining 13 - Troubleshooting Postage refill settings Viewing the refill history Clearing the mail piece path on your Viewing the meter information Connect+®...
Page 7 How to resolve touchscreen response issues 348 Contacting Pitney Bowes Pitney Bowes Operator Guide February, 2018 Page 7 of 349...
Page 8: Safety
1 - Safety In this section Safety information...
Page 9: Safety Information
Read all instructions before you attempt to operate the machine. Use the equipment only for its intended purpose. Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that could result in a personal injury and/or property damage.
Page 10 To prevent overheating, do not cover the vent openings. Operation of this equipment without periodic maintenance will inhibit optimum operating performance and could cause the equipment to malfunction. Contact your Pitney Bowes Customer Service Representative for required service schedule. Read all instructions before attempting to operate the equipment.
Page 11 Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. In Canada please call 1- 800 672-6937. In Canada, English speaking Customer Service Representatives are available 8:00 AM - 8:00 PM EST.
Page 12 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Responsible Party within Canada: Pitney Bowes 5500 Explorer Drive Mississauga, ON L4W 5C7 1-800-672-6937 Contact information can also be found at www.pitneybowes.com/ca.
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Page 14 2 - Getting started In this section What does this machine do? Postal Security Device Logging in and out of the system The Home screen Parts of the mailing and shipping system Manual adjustments How to properly shut down your system System specifications...
Page 15: Getting Started
The postage amount will be based on the class specified for the job you are running. For more information refer to Run a Job with an Attached Scale. Pitney Bowes Operator Guide February, 2018...
Page 16 “Inspection Required” appears on the Run Mail screen and then prompts you to connect to Pitney Bowes and perform an inspection. The postage tape you use must meet Canada Post specifications.
Page 17: Postal Security Device
The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by Canada PostCanada Postto secure funds. This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use. Pitney Bowes Operator Guide February, 2018...
Page 18: Logging In And Out Of The System
2. Enter your password and select OK. To log out: 1. Select the settings icon in the lower right corner of the Home screen. 2. Select Sign out. 3. Select OK. Pitney Bowes Operator Guide February, 2018 Page 18 of 349...
Page 19: The Home Screen
(product or service call), access service chat, and access supplies chat within thePitney BowesStore. Buy Supplies - Provides direct access to the Pitney Bowes Supply Line where you can purchase envelopes and paper, ink and toner, office products, and supplies for your Connect+® Series / SendPro®...
Page 20: Parts Of The Mailing And Shipping System
Envelope Sealant Bottle Tape • Moistener Pad Assembly • Thickness Adjustment Knob Printer • Ink Cartridges • Print Heads Waste Ink Tray • Stacker • Tape Sealant Bottle Wet/Dry Tape Lever Pitney Bowes Operator Guide February, 2018 Page 20 of 349...
Page 21 The touchscreen allows you to communicate with the mailing system and the built-in postage meter (Postal Security Device). Your system comes equipped with a 10.2" touchscreen. An optional 15" touchscreen is also available. Stylus Pitney Bowes Operator Guide February, 2018 Page 21 of 349...
Page 22 If you have a Connect+® 500W / SendPro® P1500, Connect+® 2000 / SendPro® P2000 or Connect+® 3000 / SendPro® P3000 system, this feeds the envelopes to the WEIGH-ON-THE-WAY® (W-O-W®) transport deck. Pitney Bowes Operator Guide February, 2018 Page 22 of 349...
Page 23 NOTE: The side guide is optional feature on Connect+® 3000 / SendPro® P3000 systems. Power Button Turns the mailing system on and off. This is located on the lower left side of the feed deck. Pitney Bowes Operator Guide February, 2018...
Page 24 SendPro® P1000 and Connect+® 2000 / SendPro® P2000 systems use adhesive tape only. Connect+® 3000 / SendPro® P3000 systems can use either adhesive or gummed tape. The tape is located under the supplies cover, on the right. Pitney Bowes Operator Guide February, 2018...
Page 25 SendPro® P3000 systems. To access it, lift the top release lever and then use the blue notch to pull on and open the moistener deck. Connect+® 500W / SendPro® P1500, Connect+® 1000 / SendPro® P1000 and Connect+® 2000 / SendPro® P2000 Systems Pitney Bowes Operator Guide February, 2018 Page 25 of 349...
Page 26 To set, turn the knob until the arrow on the knob lines up with the arrow to the right as shown below. The arrow on the knob snaps into position. Connect+® 500W / SendPro® P1500, Connect+® 1000 / SendPro® P1000 and Connect+® 2000 / SendPro® P2000 Systems Pitney Bowes Operator Guide February, 2018 Page 26 of 349...
Page 27 0.50 inches (12.7 mm) thick, but less than 0.625 inches (15.9 mm) thick. Printer The main components of the printer module are the ink cartridges, print heads and waste ink tray. Ink Cartridges Pitney Bowes Operator Guide February, 2018 Page 27 of 349...
Page 28 The ink cartridges contain the ink used to print the postal indicia, as well as any additional items (graphic ad, text message, return address, etc.) you want to appear on your mail piece. Print Heads The print heads produce the postage indicia. Pitney Bowes Operator Guide February, 2018 Page 28 of 349...
Page 29 This is where mail is deposited after the postage is applied to the piece of mail. It is located on the right side of the system. The drop stacker shown here is available with every mailing system. An optional power stacker is also available. Tape Sealant Bottle Pitney Bowes Operator Guide February, 2018 Page 29 of 349...
Page 30 Canada Post standards. It is located beneath the PSD cover on the back of the mailing system. USB Ports Two USB ports are located on the back, lower left side of the system. These provide communications with external devices like a printer or an attached scale. Pitney Bowes Operator Guide February, 2018 Page 30 of 349...
Page 31 Getting started LAN Port The LAN port is located on the back, lower left side of the system. This port provides the mailing system with a high bandwidth Internet connection. Pitney Bowes Operator Guide February, 2018 Page 31 of 349...
Page 32 Getting started Power Receptacle The power receptacle is located on the back, left side of the system. It connects to the AC power cord (supplied). Pitney Bowes Operator Guide February, 2018 Page 32 of 349...
Page 33: Manual Adjustments
You can pivot the touchscreen display to a convenient position simply by grasping it and moving it up, down, left or right. If the touchscreen does not respond when you touch it, you can also calibrate the touchscreen. Pitney Bowes Operator Guide February, 2018...
Page 34: How To Properly Shut Down Your System
How to properly shut down your system 1. Select the settings icon in the lower right corner of the Home screen. 2. Select the Shut Down option twice. 3. Wait until all messages clear from the screen. Pitney Bowes Operator Guide February, 2018 Page 34 of 349...
Page 35: System Specifications
Depth: Printer cover open: 23.5" (597 mm) With optional colour printer, add 1" (25.4 mm) Height: 24" (610 mm) With optional 15" colour monitor, add 2" (51 mm) Weight: 110 lbs. (50 kg) Pitney Bowes Operator Guide February, 2018 Page 35 of 349...
Page 36 With optional colour printer, add 1" (25.4 mm) Height: 24" (610 mm) With optional 15" colour monitor, add 2" (51 mm) Weight: 165lbs. (75 kg) Power and Compliance Power 100-240Vac, 50/60Hz., 6.4 - 3.0 Amps Pitney Bowes Operator Guide February, 2018 Page 36 of 349...
Page 37 Mono Printer Module – prints both Postal Red and Black. colour Printer Module – prints both Postal Red, Process colour, and Black. Print Head Life 800,000 cycles for full IBI Indicia Pitney Bowes Operator Guide February, 2018 Page 37 of 349...
Page 38 (Standard), 130, 160, and 200 Letters/min W-O-W® Weight Capacity Connect+® 1000 / SendPro® P1000: NA Connect+® 500W / SendPro® P1500andConnect+® 2000 / SendPro® P2000: 16 ounce Connect+® 3000 / SendPro® P3000: 32 ounce Pitney Bowes Operator Guide February, 2018 Page 38 of 349...
Page 39 1E31 Brother HL-L5100DN Report Laser Printer Bar code scanning for Tracking Services (Confirmation Services) and Accounting Wireless Keyboard option USB Hub - 4 Open Ports 1E26 Thermal Label Printer 1E28 Thermal Label Printer Pitney Bowes Operator Guide February, 2018 Page 39 of 349...
Page 40 3 - Using jobs In this section All about jobs Opening a job Previewing jobs Creating a new job Editing a job Deleting a Job Job options Job types Saving changes to a job Closing all jobs...
Page 41: Using Jobs
For example, if the job is a Seal only, No printing job, the list box only contains the sealer setting and the account selection (if available). The default job There is always at least one job open in Run Mail - the default job. Pitney Bowes Operator Guide February, 2018 Page 41 of 349...
Page 42 To clear all changes made while running mail and to return to the default job to its original state, select the Reload job link on the Default job tab. Pitney Bowes Operator Guide February, 2018...
Page 43: Opening A Job
To quickly move between frequently used jobs, open the jobs (up to five jobs can be open at one time) and then select the job tabs as necessary on the Run Mail screen. Pitney Bowes Operator Guide February, 2018 Page 43 of 349...
Page 44: Previewing Jobs
4. Select the back arrow button to return to the Home screen, or select OK to open the currently selected job in the Run Mail screen. Pitney Bowes Operator Guide February, 2018 Page 44 of 349...
Page 45: Creating A New Job
3. Select the appropriate job type from the list. 4. Select OK. The Run Mail screen appears with the job you selected in a new job tab. 5. Select the appropriate job settings. Pitney Bowes Operator Guide February, 2018 Page 45 of 349...
Page 46 Using jobs 6. Select Save As. 7. Type in the job name and select OK. Pitney Bowes Operator Guide February, 2018 Page 46 of 349...
Page 47: Editing A Job
To change any of the job settings (for example, the class or mail), select the appropriate option in the Mail Information list located on the left side of the Run Mail screen. 3. Save your changes. Pitney Bowes Operator Guide February, 2018...
Page 48: Deleting A Job
3. Select the Options button and then select Delete job. Note: You cannot delete the default job, an open job or jobs that are locked against editing. 4. Select Yes, delete. 5. Select OK when done. Pitney Bowes Operator Guide February, 2018 Page 48 of 349...
Page 49: Job Options
Note: Postage Correction and Date Correction jobs cannot be set as the default job. Pitney Bowes Operator Guide February, 2018 Page 49 of 349...
Page 50 The Reload job option allows you to reset an edited or modified job to its original state. Use this option to discard changes you have made to a job. On the run mail screen: Pitney Bowes Operator Guide February, 2018 Page 50 of 349...
Page 51 1. Select the modified job. Note: An asterisk appears next to job name when it has been edited or modified. 2. Select Reload job.The system reverts to the previously saved version of the job. Pitney Bowes Operator Guide February, 2018 Page 51 of 349...
Page 52: Job Types
1. Select the Options button at the bottom of the Run Mail screen. 2. Select Create a new job... and then select Graphics ad only. 3. Select OK. A new job tab appears. Pitney Bowes Operator Guide February, 2018 Page 52 of 349...
Page 53 Place the envelope on the feed deck with the flap facing down. b. Select the Start button. 7. To save the job, select the Save As link at the top of the screen. 8. Type in the job name and select OK. Pitney Bowes Operator Guide February, 2018 Page 53 of 349...
Page 54 “Received” on incoming mail. If you have already created a received date and time job, open the job and begin running mail. If your system uses accounting, a piece count will be retained for accounting reports. Pitney Bowes Operator Guide February, 2018...
Page 55 4. Select the Company Name or Permit Number button in the Mail Information list box. a. Enter either the permit number or the company name. b. Select OK. 5. Select the Class button. a. Select the appropriate class. b. Select OK. Pitney Bowes Operator Guide February, 2018 Page 55 of 349...
Page 56 In addition, you can add a graphic ad to the mail piece. The weighing and rating information, as well as the piece count, will be included in accounting reports. 1. Select the Run Mail button in the Mailing tile on the Home screen. 2. Select the Options button. Pitney Bowes Operator Guide February, 2018 Page 56 of 349...
Page 57 If the amount exceeds the High postage value set for your system you are prompted to confirm or re-enter the amount. 4. Select OK. The job appears in a new job tab. Pitney Bowes Operator Guide February, 2018 Page 57 of 349...
Page 58 8. If necessary, select a surcharge. 9. Select Start to begin feeding and counting envelopes. 10. If you want to save this job, select Save as. 11. Enter the job name and select OK. Pitney Bowes Operator Guide February, 2018 Page 58 of 349...
Page 59: Saving Changes To A Job
To save your changes to the selected job, select Save. To save your changes as a new job select Save as. Enter a new job name and then select OK. Pitney Bowes Operator Guide February, 2018...
Page 60: Closing All Jobs
Select Start over on the Run Mail screen to close all open jobs, discard all unsaved edits made to saved jobs, discard all unsaved jobs and reload the default job. Note: The Start over option does not allow you to save changes made to the default job. Pitney Bowes Operator Guide February, 2018 Page 60 of 349...
Page 61 4 - Running mail In this section Determining the correct postage method Preparing and correctly feeding the mail pieces Reviewing the mail piece specifications Running mail - quick start Changing the class, carrier, or special services Changing the sealing method Changing or selecting the weighing method Possible errors when running mail Step-by-Step Running Mail...
Page 62: Running Mail
Running mail Changing or adding a graphic Postal inscriptions Changing or adding a text message or return address Changing envelope size Changing the envelope print area Pitney Bowes Operator Guide February, 2018 Page 62 of 349...
Page 63: Determining The Correct Postage Method
You have several pieces of mail and do not know the Attached Scale required postage amounts. You know the weight. Manual weight entry Your pieces of mail vary in types, sizes, and/or weights. Differential weighing with Auto tape printing selected Pitney Bowes Operator Guide February, 2018 Page 63 of 349...
Page 64 You only want to seal the envelopes and do not want to Seal only apply postage. You want to print the date or time incoming mail for record Date and Time non-postal jobs keeping. Pitney Bowes Operator Guide February, 2018 Page 64 of 349...
Page 65: Preparing And Correctly Feeding The Mail Pieces
For large stacks of thin mail, such as single inserts or post cards, the thin mail setting may be needed for better performance. To pick a setting, turn the knob so the setting aligns with the pointer nearby. Pitney Bowes Operator Guide February, 2018...
Page 66: Reviewing The Mail Piece Specifications
Envelope flap depth for sealing Minimum Maximum 25 mm Connect+® 500W / SendPro® P1500, Connect+® 1000 / SendPro® P1000 and Connect+® 2000 / SendPro® P2000: 76 mm Connect+® 3000 / SendPro® P3000: 98 mm Pitney Bowes Operator Guide February, 2018 Page 66 of 349...
Page 67 For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Acceptable envelope materials Material type and finish must be matte and may include (if available in your market): Pitney Bowes Operator Guide February, 2018 Page 67 of 349...
Page 68 Do not use envelopes or fliers made with glossy materials or also Tyvek® envelopes. Also, do not use envelopes too fragile (such as air mail and onion skin envelopes) to pass through the feeder. Pitney Bowes Operator Guide February, 2018 Page 68 of 349...
Page 69: Running Mail - Quick Start
Displays a preview of the tape to be printed. Tape Preview image Opens the Edit Envelope screen allowing you to make changes to your envelope. Envelope Preview icon Displays a preview of the envelope to be printed. Pitney Bowes Operator Guide February, 2018 Page 69 of 349...
Page 70 If the job is selected and ready, this results in running the job. Weighing icon The weighing icon opens the weighing method dialog screen. The shape of this icon varies depending on the weighing method for the current job. Pitney Bowes Operator Guide February, 2018 Page 70 of 349...
Page 71 Show Envelope Quantity - set a value if you need the machine to run a set amount of envelopes. This feature is useful for running set batches of mail. Pitney Bowes Operator Guide February, 2018...
Page 72: Changing The Class, Carrier, Or Special Services
6. If you select an International rate, the system prompts you to select the country. 7. Select any extra service or services available for the class from the Extra services list box. 8. Select OK. Pitney Bowes Operator Guide February, 2018...
Page 73 You are only prompted to enter a Postal code or Zone if the job does not have a code, or if you have re- powered the system. Once you enter a Postal code, the system stores that value and will continue to use it. In order to change it, you must select a different class. Pitney Bowes Operator Guide February, 2018...
Page 74: Changing The Sealing Method
Some envelopes are closed flap (No previously sealed envelopes). 6. Select OK. 7. Select Start to run the job, or Reload job to return to the previously saved version of the job. Pitney Bowes Operator Guide February, 2018 Page 74 of 349...
Page 75: Changing Or Selecting The Weighing Method
Attached scale method. 4. Select OK. If you are running mail with mixed sizes and weights, refer to How do I run mail that has different sizes and weights. Pitney Bowes Operator Guide February, 2018 Page 75 of 349...
Page 76: Possible Errors When Running Mail
If you attempt to process a mail piece whose weight or size is not appropriate for the job class, the system will offer to auto rate the mail piece or you, or provide you with the option of selecting another class. Pitney Bowes Operator Guide February, 2018...
Page 77: Step-By-Step Running Mail
6. To preview the envelope, select the View full preview button at the bottom of the Edit envelope screen. 7. To view other possible options (for example, to print a sample mail piece) select the Options button at the bottom of the screen. Pitney Bowes Operator Guide February, 2018 Page 77 of 349...
Page 78 Once you clear the jam you have to option of printing another envelope or tape. 11. To save any changes you have made to this job, select Save or Save as on the top of the Run Mail screen. Pitney Bowes Operator Guide February, 2018...
Page 79: Running A Manual Weight Entry Job
Select OK to go back to the Run Mail screen. 5. Select the class of service. 6. Put the mail on the feed deck. 7. Select Start, or if printing to tape, select Tape. Pitney Bowes Operator Guide February, 2018 Page 79 of 349...
Page 80: Weighing Methods
For larger pieces of mail (large envelopes or packages), you can use differential weighing to have the system automatically print a tape every time you remove a piece of mail from the scale. Pitney Bowes Operator Guide February, 2018...
Page 81: Running An Attached Scale Job
Timeouts for information on setting the timer. 4. If you are printing on tape, select Tape. If you are printing postage on the mail piece, place the piece on the feed deck and select Start. Pitney Bowes Operator Guide February, 2018...
Page 82: Zeroing The Scale While Running Mail
1. Select the Run Mail button in the Mailing tile on the Home screen. 2. Select the Weighing icon. 3. Select the Attached scale option. 4. Select the Zero scale button under the current weight. Pitney Bowes Operator Guide February, 2018 Page 82 of 349...
Page 83: Running A Weigh-On-The-Way® (W-O-W®) Job
If you prefer to use a different class for mail over a certain weight, you can set the system to not print postage above that weight. To do this modify the WEIGH-ON-THE-WAY® (W-O-W®) weight limit. Pitney Bowes Operator Guide February, 2018...
Page 84: Running A Weigh-On-The-Way® (W-O-W®) - First Piece Only Job
2. Select a job that uses WEIGH-ON-THE-WAY® (W-O-W®) - first piece only or select the Weighing icon. a. Select WOW, first piece only. b. Select OK. 3. Put all of the mail on the feed deck. 4. Select Start. Pitney Bowes Operator Guide February, 2018 Page 84 of 349...
Page 85: Running Mail With Different Shapes And Weights85
10. If an item's postage cannot be calculated because of its weight or dimension, use the attached scale method and manually select the appropriate class. Note: For a detailed description of postal services, see the Canada Post website. Pitney Bowes Operator Guide February, 2018 Page 85 of 349...
Page 86: Running A Differential Weighing Mail Job
3. Select the class of service. 4. Remove one piece of mail. Remove each piece of mail in a single continuous upward motion. Do not slide the mailpiece across mail on the scale. Pitney Bowes Operator Guide February, 2018 Page 86 of 349...
Page 87 To edit the Differential weighing threshold: 1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2. Select the Weighing icon. 3. Select Differential weighing. 4. Select Edit threshold. Pitney Bowes Operator Guide February, 2018 Page 87 of 349...
Page 88 Running mail 5. Type in the appropriate threshold. 6. Select OK. The system returns you to the weighing method dialog box. 7. Select OK to return to the Run Mail screen. Pitney Bowes Operator Guide February, 2018 Page 88 of 349...
Page 89: Running Mail Using A Barcode Scanner
This assumes there are no other required fields open on the Run Mail screen that require you to enter information or select an option. For example, if the job also requires an account, the Run Mail screen will prompt you for the account number. Pitney Bowes Operator Guide February, 2018...
Page 90: Changing The Envelope Or Tape Quantity
The maximum envelope quantity is 10,000. The maximum tape quantity is 100. 5. Select the Start button for envelopes, or Tape button for tapes. The system will stop once it has processed the number of envelopes/tapes you specified. Pitney Bowes Operator Guide February, 2018...
Page 91: Changing The Date
If you Select from calendar, a calendar appears showing several days in advance. The number of days in advance shown depends on the country. Select the appropriate date from the calendar, then select OK. Pitney Bowes Operator Guide February, 2018 Page 91 of 349...
Page 92: Changing The Machine Speed
2. Select Machine speed from the Mail Information list box on the left side of the Run Mail screen. 3. Select the appropriate setting (Normal, Reduced, Slow, Very Slow). 4. Select OK when done. Pitney Bowes Operator Guide February, 2018 Page 92 of 349...
Page 93: Printing A Sample Mail Piece
1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2. Select the Options button. 3. Select Print a sample piece..4. Select Start or Tape. Pitney Bowes Operator Guide February, 2018 Page 93 of 349...
Page 94: Counting Mail
Resettable counter - the total number of non-postal only pieces run since you reset the counter. 2. You can reset the resettable counter (or clear the batch count) by selecting the Reset to Zero button. Pitney Bowes Operator Guide February, 2018 Page 94 of 349...
Page 95: Adding Graphics, Return Addresses, Messages, And Inscriptions To Your Mail
Edit envelope link. All of selections for modifying the envelope are contained in a list box on the left side of the Edit Envelope screen. Note that the options available will depend on how your system is configured and whether your system has colour capability. Pitney Bowes Operator Guide February, 2018...
Page 96 The return address is positioned at the left edge of the envelope. The return address option allows you to type in a return address. If you use more than one return address, save each address in a different job. Pitney Bowes Operator Guide February, 2018...
Page 97: Changing Or Adding A Graphic
4. A graphic image which has a tick in front of it has been selected for placement in the Transpromotional zone of the mail piece. Pitney Bowes Operator Guide February, 2018...
Page 98 To remove the graphic, simply de-select it so that the checkmark is removed from the checkbox. 3. Select OK to place the graphic on the envelope. The Run Mail screen appears with the graphic displayed on the envelope. Pitney Bowes Operator Guide February, 2018 Page 98 of 349...
Page 99 1. When you select an image, a border appears around it and a dot appears on the left or right depending on whether it is left or right justified. Pitney Bowes Operator Guide February, 2018...
Page 100 If you exceed the allowable distance, the green inter-element link (see 2 in the diagram below) turns from green to red. In the example here the right margin for the blue element is now at 38 mm. Refer to 3 in the diagram below. Pitney Bowes Operator Guide February, 2018...
Page 101 You can specify which images or messages you do not want dropped. The default drop-order will remain the same but the image or message you select will be skipped during the drop. Refer to Changing the image/message drop order. Pitney Bowes Operator Guide February, 2018...
Page 102 Do not drop list in the top position on the right. 5. Select OK. 6. To remove an image from the 'Do not drop' list, select it and then select Move back. Pitney Bowes Operator Guide February, 2018...
Page 103 (Graphic Ads, Text Messages, Return Addresses) on the blank portion of your envelope while it's printing postage. The MyGraphics™ Designer tool from Pitney Bowes provides a simple way to create and transfer customised Graphic Ads to your mailing system.
Page 104: Postal Inscriptions
5. To select an inscription manually, select the option for Select from list and choose one of the available inscriptions. 6. If you do not want any inscription to appear, select Don't print postal inscription. 7. Select OK when done. Pitney Bowes Operator Guide February, 2018 Page 104 of 349...
Page 105: Changing Or Adding A Text Message Or Return Address
2. Select the Text message and Return address option from the list box on the left of the Edit envelope screen. 3. The messages are displayed in the order in which they have been created, with the newest appearing first. Pitney Bowes Operator Guide February, 2018 Page 105 of 349...
Page 106 5. To create a new message, refer to Creating a new message or return address. Creating a new message or return address 1. Select anywhere within the envelope on the Run Mail screen. You can also select the Edit envelope link. Pitney Bowes Operator Guide February, 2018 Page 106 of 349...
Page 107 RGB values update and display on the screen. 7. To adjust the horizontal or vertical alignment of the message or return address, select the Text Block tab and select the appropriate alignment options. Pitney Bowes Operator Guide February, 2018 Page 107 of 349...
Page 108 For example, if you created the message in postal ink, select the postal ink filter button to redisplay all of the messages done in postal ink. Pitney Bowes Operator Guide February, 2018...
Page 109: Changing Envelope Size
3. Select the Envelope size option from the list box on the left of the Edit envelope screen. 4. Select the appropriate size (#10, Flat, Post Card, Custom). 5. Select OK. Pitney Bowes Operator Guide February, 2018 Page 109 of 349...
Page 110: Changing The Envelope Print Area
The right margin can only be set at 8 mm. 6. The left margin offset range is 0 to 13 mm. Note: The offset values are dependent on the country. 7. Select OK when done. Pitney Bowes Operator Guide February, 2018 Page 110 of 349...
Page 111: Sendpro® Shipping
5 - SendPro® Shipping In this section What is SendPro® Shipping? Getting started with SendPro® shipping Adding postage to your SendPro® Shipping account 115 Tracking a shipment in SendPro® Adding an address to the Address Book Changing the sender's address Creating a label from an address Editing or deleting an address Verifying a Canada Post address...
Page 112 SendPro Online Shipping Solution Reprinting a FedEx or UPS shipping label Measuring your shipment dimensions in SendPro® Enabling Cost Accounts Searching for a shipment in SendPro® Message "we were unable to print your label" Pitney Bowes Operator Guide February, 2018 Page 112 of 349...
Page 113: What Is Sendpro® Shipping
The History feature provides you with a complete list of all your shipments that you have sent . You can view the status and track your shipment as it follows the carriers mailstream. Pitney Bowes Operator Guide February, 2018...
Page 114: Getting Started With Sendpro® Shipping
Select any of the buttons within the Shipping tile in the Home screen to access the login screen. Your login details should be the same as your Pitney Bowes account. If you do not receive or mislay the welcome email please contact your local Pitney Bowes office for further support.
Page 115: Adding Postage To Your Sendpro® Shipping Account
You can sign up for a Canada Post account on the Canada Post website. When using a Canada Post account, your SendPro transactions will be applied to your Canada Post account. Log into your Canada Post account to view and pay your Canada Post bill. Pitney Bowes Operator Guide February, 2018...
Page 116: Tracking A Shipment In Sendpro
Look for the search box on the History screen. b. Enter the tracking number in the field. c. The system automatically narrows down the list of shipments based on the information you provide. Pitney Bowes Operator Guide February, 2018 Page 116 of 349...
Page 117: Adding An Address To The Address Book
4. Enter the details for the new address in the fields provided on the screen. 5. Click Save when done. You may be prompted to verify the address. 6. The new address is added to your list of addresses. Pitney Bowes Operator Guide February, 2018...
Page 118: Changing The Sender's Address
View all senders - Select to display all the available sender addresses in the address book. Click on the one you want to use. This then appears in the Sender section. Pitney Bowes Operator Guide February, 2018...
Page 119: Creating A Label From An Address
1. Select the Address Book button in the Shipping tile on the Home screen. 2. Select an address from either the Recipients list or the Senders list. 3. Select the Print Shipping Label button and start creating the shipping label. Pitney Bowes Operator Guide February, 2018...
Page 120: Editing Or Deleting An Address
The updated displays in the list of addresses. If you select Delete: a. You are asked to confirm that you want to delete the address. b. To delete the address, select the Delete button. Pitney Bowes Operator Guide February, 2018 Page 120 of 349...
Page 121: Verifying A Canada Post Address
3. Enter the address to see if the address is valid. If the address information is not recognized as a valid mailing address, you must edit the information until it is recognized as a valid mailing address Pitney Bowes Operator Guide February, 2018...
Page 122: Voiding A Shipping Label
5. Click on the Void Label button. Read the information and certify that you will not be using the shipping label by selecting the check box provided. 6. Click Yes to cancel the label. Pitney Bowes Operator Guide February, 2018 Page 122 of 349...
Page 123: Managing Your Email Notifications
You can have the tracking number or shipment delivery confirmation emails sent to both recipients and senders when you create shipping labels. The email notification feature can be enabled/disabled via the SendPro®Online Shipping Solution. Please access the SendPro® web application on your computer. Pitney Bowes Operator Guide February, 2018 Page 123 of 349...
Page 124: Setting Up A Fedex Account
To continue, check the check mark for Accept the FedEx End-User License Agreement. 4. Select the Add Carrier button. You will know your FedEx account has been added to SendPro® when you see the message, "Settings have been saved successfully". Pitney Bowes Operator Guide February, 2018...
Page 125: Setting Up A Ups Account
6. To continue, check the check mark for I accept the UPS Technology Agreement. 7. Select the Add Carrier button. You will know your UPS account has been added to SendPro® when you see the message, "Settings have been saved successfully". Pitney Bowes Operator Guide February, 2018...
Page 126: Weighing Your Shipment With A Scale In Sendpro
To zero your scale you can also use the blue drop down arrow if a weight greater than zero is shown when there is nothing on the scale. Ensure there is nothing on the scale before you begin. Pitney Bowes Operator Guide February, 2018...
Page 127: Adding A Shipment Memo In Sendpro
50-character note in the Memo field within the Label Options screen. This note will print on the shipping label and also will appear in the History file for the shipping label. Refer to How to print a shipping label in SendPro for more information. Pitney Bowes Operator Guide February, 2018...
Page 128: Using Your Own Packaging For Canada Post Shipments128
The weight will appear in the Weight field.SendPro® will calculate and display the total postage required once you enter the mail class and any special services. For detailed information on size and weight restrictions, visit the Canada Post website at www.canadapost.ca/. Pitney Bowes Operator Guide February, 2018 Page 128 of 349...
Page 129: Using Your Own Packaging For Fedex And Ups Canada Shipments
The weight will appear in the Weight field. SendPro® will calculate and display the total postage required once you enter the mail class and any special services. For detailed information on size and weight restrictions, visit the FedEx or UPS Canada website. Pitney Bowes Operator Guide February, 2018...
Page 130: Creating A Canada Post Shipping Label
If the shipment already has the address written on it, or if you are using an address label, check on the checkbox for Use Postal Code Only and enter the Postal Code. This option is only available for destinations in Canada. Pitney Bowes Operator Guide February, 2018...
Page 131 Depending on the service, you may be prompted to enter the Sender and Recipient's phone number. Enter the numbers and select Continue to open the Label Options screen. 9. To create a new label, repeat these steps. Pitney Bowes Operator Guide February, 2018...
Page 132: Creating A Canada Fedex Or Ups Shipping Label
6. Enter the shipping package information in the Enter Packaging Details screen. You can select a standard rate FedEx or UPS envelope, box, pack or tube. To view the dimensions and the maximum allowable weight for each option, position the cursor over the option. Pitney Bowes Operator Guide February, 2018...
Page 133 11. Depending on the type of service you selected, you may be required to enter the Sender and Recipient phone number. Select the Continue button. 12. Use the Label Options screen. Refer to Printing a shipping label for details on the Label Options screen options. Pitney Bowes Operator Guide February, 2018 Page 133 of 349...
Page 134: Printing A Fedex Manifest
Use the SendPro shipping web application from your PC to print a FedEx manifest. Use the same login and password you use for SendPro shipping on your Connect+® Series / SendPro® P-Series machine. The FedEx Manifest is available from the Print menu on the SendPro Home page. Pitney Bowes Operator Guide February, 2018...
Page 135: What Is A Residential Surcharge
UPS and FedEX provide delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies. Pitney Bowes Operator Guide February, 2018...
Page 136: Creating A Canada Post Return Label
4. To reveal the shipment's details click the View link or the > arrow in the left of the column list, next to the shipment’s date. 5. Select the Create Return Label button. 6. Follow the same steps for creating a shipping label. Refer to Creating a shipping label in SendPro®. Pitney Bowes Operator Guide February, 2018 Page 136 of 349...
Page 137: Printing A Shipping Label
Create a Return Label (Canada Post Only) - Refer to Creating a Canada Post return label. Void a Canada Post, FedEx or UPS Label - Refer to Voiding a shipping label. Pitney Bowes Operator Guide February, 2018 Page 137 of 349...
Page 138: Setting Up Shipping Label Printing Defaults
Print a receipt with the shipping label Select a default label type (Plain Paper – 8 ½ x 11 or Roll - 4 x 6) from the Choose Format drop-down menu. Pitney Bowes Operator Guide February, 2018 Page 138 of 349...
Page 139: Reprinting A Canada Post Shipping Label
You’ll see a Reprint Label dialog box with some conditions. If you agree to them, check the checkbox. 5. Click the Reprint button to reprint the label. Pitney Bowes Operator Guide February, 2018 Page 139 of 349...
Page 140: Reprinting A Fedex Or Ups Shipping Label
You can also open the shipment's details by clicking on the View link in the Status column. You’ll see a Reprint Label dialog box with some conditions. If you agree to them, check the checkbox. 5. Click the Reprint button to reprint the label. Pitney Bowes Operator Guide February, 2018 Page 140 of 349...
Page 141: Measuring Your Shipment Dimensions In Sendpro
Each carrier provides a list of carrier-specific packages (box, envelope, mailing tube, or unpackaged) from which you can choose. For detailed information on size and weight restrictions, visit the Canada Post website at www.canadapost.ca/. Pitney Bowes Operator Guide February, 2018 Page 141 of 349...
Page 142: Enabling Cost Accounts
You can also assign a Cost Account for postage refills. The Cost Accounts feature is enabled via the SendPro® Online Shipping Solution. Please access the SendPro® web application on your computer where you can also view Cost Accounts information. Pitney Bowes Operator Guide February, 2018...
Page 143: Searching For A Shipment In Sendpro
3. Click the View button or > arrow in the left of the column list to reveal complete details for a shipping label (recipient's and sender's address, mail class and special services, Cost Account, total cost, etc). Pitney Bowes Operator Guide February, 2018...
Page 144: Message "We Were Unable To Print Your Label
Canada Postal address(including the Postal Code). Otherwise you will not be able to print. Refer to Verifying a Canada Post address for more information. Pitney Bowes Operator Guide February, 2018 Page 144 of 349...
Page 145 6 - Receive a Package In this section All about Receive a Package Setting up a cable-connected scanner Receiving a package The Packages screen Find a package Package Notifications Managing Contacts...
Page 146: Receive A Package
This will enable you to access the Receive a Package feature. These login details should be the same as your Pitney Bowes account. If you do not receive or mislay the welcome email please contact your local Pitney Bowes office for further support.
Page 147: Setting Up A Cable-Connected Scanner
Barcode scanners read the barcodes printed on shipping labels. A simple 1D barcode may tell you the tracking number and carrier name. A 2D barcode may contain more information, and can often provide the sender and recipient names. Pitney Bowes Operator Guide February, 2018...
Page 148 Set up your scanner 1. To set up your scanner, connect it to an open USB port. 2. The system will beep when it recognizes the scanner. At that point, your scanner is ready to use. Pitney Bowes Operator Guide February, 2018...
Page 149: Receiving A Package
5. If the package is damaged, select the Arrived damaged check box. 6. Click Comments to enter additional information. If you selected "Other" in the carrier field, enter the carrier's name here. 7. Click Save. Pitney Bowes Operator Guide February, 2018 Page 149 of 349...
Page 150: The Packages Screen
2. Select the > arrow to the left of the Received column to reveal complete details for a package. Select View More to see the complete package history, including time stamps. Select Edit to information for the package. Select Delete to remove the package record. Pitney Bowes Operator Guide February, 2018 Page 150 of 349...
Page 151: Find A Package
4. Select the > arrow in front of the package to reveal all of the details for the package. a. Select View More to see the complete package history, including time stamps. b. Select Edit to information for the package. c. Select Delete to remove the package record. Pitney Bowes Operator Guide February, 2018 Page 151 of 349...
Page 152: Package Notifications
You can also customize the email subject and message, if desired. 1. Select the Package Notifications button in the Mailing tile on the Home screen. 2. Select the ON/OFF toggle switch. Pitney Bowes Operator Guide February, 2018 Page 152 of 349...
Page 153: Managing Contacts
1. Select the Receive a Package button on the Receiving tile on the Home screen. 2. Enter the new name in either the Sender or Recipient field and select enter. 3. Enter the information in the Add Contact dialog screen. 4. Select Save when done. Pitney Bowes Operator Guide February, 2018 Page 153 of 349...
Page 154: Accounting
7 - Accounting In this section All about Accounting Creating, editing or deleting an account Accounting options when running mail All about transactions All about surcharges All about Job IDs All about accounting reports...
Page 155: All About Accounting
Account - When you create a top level account, you can charge funds and pieces to that account. This is the account charged for postage because it does not have any subordinate (sub or sub sub) accounts. Example: Account - Engineering Pitney Bowes Operator Guide February, 2018 Page 155 of 349...
Page 156 Only the lowest level of the account hierarchy is chargeable. This means that transactions can only be posted to that account. Account attributes When you create accounts, you assign the following attributes to each top level account, sub account, and sub sub account: Pitney Bowes Operator Guide February, 2018 Page 156 of 349...
Page 157 Acceptable special characters for account names The tables below show which special characters are allowed in account names within the various accounting systems. System Budget Manager Business Manager PC Transfer Utility Connect+® Series / SendPro® P-Series Pitney Bowes Operator Guide February, 2018 Page 157 of 349...
Page 158 Connect+® Series / SendPro® P-Series System Budget Manager Business Manager PC Transfer Utility Connect+® Series / SendPro® P-Series System " Budget Manager Business Manager PC Transfer Utility Connect+® Series / SendPro® P-Series Pitney Bowes Operator Guide February, 2018 Page 158 of 349...
Page 159 Accounting System < > 0 - 9 a - z A - Z Budget Manager Business Manager PC Transfer Utility Connect+® Series / SendPro® P-Series Pitney Bowes Operator Guide February, 2018 Page 159 of 349...
Page 160: Creating, Editing Or Deleting An Account
Manage Accounts button in the Mailing tile on the Home screen, or by selecting Account on the Run Mail screen, selecting Options and then Create new account 2. Select Create new account. Pitney Bowes Operator Guide February, 2018 Page 160 of 349...
Page 161 Sub accounts are an optional feature. Select Done twice to return to the Home screen. Creating a Sub Account or Sub Sub Account Sub accounts and sub sub accounts are an optional feature. Pitney Bowes Operator Guide February, 2018 Page 161 of 349...
Page 162 Account passwords must be turned on to password protect an account. a. Type in the password and select OK. b. Re-type the password to confirm and select OK. 8. Select OK. Pitney Bowes Operator Guide February, 2018 Page 162 of 349...
Page 163 7. Select Done to return to the Home screen. Editing an account You can view or edit the account name, code, description, status or password for all of the accounts and account levels on your system. Pitney Bowes Operator Guide February, 2018 Page 163 of 349...
Page 164 Account on the Run Mail screen, selecting Options and then Edit selected account. 2. Select Edit account. 3. Select the account you want to edit and then select OK. Pitney Bowes Operator Guide February, 2018 Page 164 of 349...
Page 165 If you have already charged transactions to an existing account you cannot delete the account. If you want to prevent users from charging transactions against this account, you can set the account status to inactive. Refer to Changing the Account Status to Inactive for more information. Pitney Bowes Operator Guide February, 2018...
Page 166 If you attempt to create an account password before creating a user with supervisor access rights, the system will prompt you to create a supervisor password. Pitney Bowes Operator Guide February, 2018...
Page 167 3. If you want to turn account passwords off: a. Select Turn account passwords off..b. Select Yes, turn account passwords off. c. Select OK. 4. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 167 of 349...
Page 168: Accounting Options When Running Mail
1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2. Select the Accounts button in the Mail Information list box. The Select Account screen displays. All of the accounts on your system are listed on this screen. Pitney Bowes Operator Guide February, 2018...
Page 169 Choosing the columns that appear when viewing accounts If your system uses accounting, you can select the columns of information you want to appear on the Select Accounts screen, and modify the order in which they appear. Pitney Bowes Operator Guide February, 2018...
Page 170 The account search field is located on the Select Accounts screen. 1. Select the Search field. 2. If necessary, change the account search criteria. Pitney Bowes Operator Guide February, 2018 Page 170 of 349...
Page 171 If a password is assigned to an account, a padlock icon will appear next to the account name in the account list. You can set your system to show only unlocked accounts (accounts that do not require a password) when viewing the account list. Pitney Bowes Operator Guide February, 2018...
Page 172 A batch is used to track the number of pieces of mail processed for each job or mail run. The batch can be cleared at the end of a run or just before starting a new run. To end a batch, select End Batch on the Run Mail screen. Pitney Bowes Operator Guide February, 2018...
Page 173: All About Transactions
Once a transaction has been processed, you can view and edit it within the Manage Accounts application. In addition, you can create filters to select a group of transactions on your system for viewing and editing. Pitney Bowes Operator Guide February, 2018...
Page 174 9. To change the order of the columns on the Select Accounts screen: a. Select a column in the Show these columns in this order: list. b. Use the Move buttons to move the column up or down in the list. Pitney Bowes Operator Guide February, 2018...
Page 175 4. Select View transactions. The View and Edit Transactions screen displays with a list of transactions that match the criterion of the filter you selected. 5. Select the transaction you want to edit. Pitney Bowes Operator Guide February, 2018 Page 175 of 349...
Page 176 Date - This option allows you to search for transactions processed during a specific date/time range. It is required for all filters. Account - This option allows you search for transactions that have been processed against a specific account or accounts. Pitney Bowes Operator Guide February, 2018 Page 176 of 349...
Page 177 1. Select the Manage Accounts button in the Mailing tile on the Home screen. 2. Select Transactions. 3. Select View and edit transactions. By default, the Filter Transaction List screen displays with the criterion from the previously selected filter. Pitney Bowes Operator Guide February, 2018 Page 177 of 349...
Page 178 Select the Account option. b. Select Next. c. Select the Add Accounts button. d. Select the accounts you want to search for transactions. A check mark indicates that an account has been selected. Pitney Bowes Operator Guide February, 2018 Page 178 of 349...
Page 179 Creating a Transaction Filter for more information. To remove existing filter criteria, select the appropriate criterion and then select Remove Criteria. The system returns to the Filter Transaction List screen. 6. Select Save to save your changes. Pitney Bowes Operator Guide February, 2018 Page 179 of 349...
Page 180 4. Select Saved filters..5. Select the appropriate filter and then select Delete. 6. Select OK to remove the filter from the list. 7. Select Cancel to return to the Filter Transaction List screen. Pitney Bowes Operator Guide February, 2018 Page 180 of 349...
Page 181: All About Surcharges
Setting Up and Editing Global Surcharges You can create global surcharges, or surcharges that will be applied to each and every transaction processed by your mailing system. Pitney Bowes Operator Guide February, 2018 Page 181 of 349...
Page 182 Note: All three global surcharges must be selected in order for the surcharge options to appear on the Run Mail screen. Refer to Setting Up and Editing Global Surcharge Options for more information. Pitney Bowes Operator Guide February, 2018 Page 182 of 349...
Page 183 Select OK. 3. If you want to switch back to the global surcharge settings, select Revert to global surcharge settings. 4. Select OK to return to the Run Mail screen. Pitney Bowes Operator Guide February, 2018 Page 183 of 349...
Page 184: All About Job Ids
4. Select Autoclear after every batch if you want to automatically clear the Job ID when a batch is selected. Selecting this option for Job ID 1 means the system will clear the Job ID 1 at the end of each batch. Pitney Bowes Operator Guide February, 2018 Page 184 of 349...
Page 185 Job ID 2 and then select OK. If necessary, you can use the arrow keys to scroll through the list. If you want to remove the Job ID 2 from the job, select Clear Job ID 2. Pitney Bowes Operator Guide February, 2018...
Page 186: All About Accounting Reports
Weight Break by Carrier report The Weight Break by Carrier report contains a summary of the pieces and postage for each weight break by carrier and class. Weight Break by Job ID 1 report Pitney Bowes Operator Guide February, 2018 Page 186 of 349...
Page 187 1. Select the Manage Accounts button in the Mailing tile on the Home screen. 2. Select Reports. 3. Select View & print reports. 4. Select the report you want to print. 5. Select the Next button. Pitney Bowes Operator Guide February, 2018 Page 187 of 349...
Page 188 If you want to save the report with a new name, select Save as. When prompted, select Yes, save as. Type in the report name and select OK. If the report was created by Pitney Bowes, "Save as" is the only available option. 8. Select the Actions button.
Page 189 8. If necessary, select the Actions menu to save, delete, export or print the report. Select the appropriate option and follow the prompts. 9. Select Done then Continue to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 189 of 349...
Page 190 Use the Previous year and Next year buttons to view the reporting periods for the previous and next year. Use the up and down arrow buttons to scroll through the list of reporting periods for the current year. 7. Select OK to return to the Reports screen. Pitney Bowes Operator Guide February, 2018 Page 190 of 349...
Page 191 These settings allow you to choose how accounts are identified in reports and the account level reporting occurs at. 1. Select the Manage Accounts button in the Mailing tile on the Home screen. 2. Select Reports. Pitney Bowes Operator Guide February, 2018 Page 191 of 349...
Page 192 2. Select Reports. 3. Select View & print reports. 4. Select the report you want to delete. 5. Select Delete report..6. Select Yes, delete. The report is removed from the list. Pitney Bowes Operator Guide February, 2018 Page 192 of 349...
Page 193: Reports
8 - Reports In this section All about mailing reports Printing a mailing report All about funds and refill reports...
Page 194: All About Mailing Reports
Funds Reports Refill Receipts Refill Summary Note If you have purchased the accounting feature, you can create a series of accounting reports. Refer to "All about accounting reports" for more information. Pitney Bowes Operator Guide February, 2018 Page 194 of 349...
Page 195: Printing A Mailing Report
If you want to print the report on an envelope, place an envelope on the feed deck and select the Start button. If you want to print the report on a piece of tape, select the Tape button. 4. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 195 of 349...
Page 196: All About Funds And Refill Reports
PBP Account Number: your Postage By Phone® postage account number. Meter number: the number assigned to the meter. Meter name: the name assigned to the meter (optional). Printed: date and time the refill summary was printed. Funds report Pitney Bowes Operator Guide February, 2018 Page 196 of 349...
Page 197 PBP account: your postage account number. Indicia number: the serial number for the indicia. Meter number: the number assigned to the meter. Meter name: the name assigned to the meter (optional). Pitney Bowes Operator Guide February, 2018 Page 197 of 349...
Page 198 9 - Refilling your Meter In this section All about postage Pitney Bowes postage account Your postage meter Refilling your meter Checking your balance at Pitney Bowes Postage remaining Postage refill settings Viewing the refill history Viewing the meter information Uploading postal information...
Page 199: Refilling Your Meter
To access these options, select the Funds button in the Mailing tile on the Home screen . Pitney Bowes Operator Guide February, 2018 Page 199 of 349...
Page 200: Pitney Bowes Postage Account
Pitney Bowes postage account Your postage account is a Pitney Bowes service that you use to add postage to your meter. You can access the postage account 24 hours a day, 7 days a week through your mailing system. For more information, refer to the postage account materials provided with your system.
Page 201: Your Postage Meter
On the 28th day after your last successful connection, your mailing system will display a message indicating that you will not be able to print postage until the inspection is completed. Follow the prompts on your mailing system to make a successful connection. Pitney Bowes Operator Guide February, 2018...
Page 202: Refilling Your Meter
To print the receipt on a piece of tape, select the Tape button. If you have an optional attached printer, select the Print on document button. 7. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018...
Page 203: Checking Your Balance At Pitney Bowes
Refilling your Meter Checking your balance at Pitney Bowes Before refilling your meter, you should check the funds available through your postage account. 1. Select the Funds button in the Mailing tile on the Home screen. 2. If necessary, select the Meter Funds tab.
Page 204: Postage Remaining
Meter Funds tab in the Funds application. To print a report of the postage available and postage used, refer to Funds and refill reports. Pitney Bowes Operator Guide February, 2018...
Page 205: Postage Refill Settings
4. To set the default refill amount, select the Default refill amount: field. a. Type in the default refill amount. b. Select OK when done. 5. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 205 of 349...
Page 206: Viewing The Refill History
1. Select the Funds button in the Mailing tile on the Home screen. 2. Select the Last 5 refills tab. The list of the last 5 refills displays. 3. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018...
Page 207: Viewing The Meter Information
3. The minimum and maximum postage values appear in the Postal Security Device (PSD) list on the left side of the screen. 4. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 207 of 349...
Page 208 2. Select the Internet & Network tab on the left side of the screen. 3. Select the Intellilink® button. 4. Your postage account number appears in the Postage by Phone Account Number box. 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 208 of 349...
Page 209: Uploading Postal Information
Refilling your Meter Uploading postal information Periodically, your system needs to connect to Pitney Bowes and upload postal information. Postal information upload includes all the information within the pieces run through the machine. This includes, but is not limited to, postage used, class of mail, and number of pieces. If the accounting feature is used, the postal information upload will also include account data.
Page 210: Withdrawing The Meter
2. Select the Meter information tab. 3. Select Withdraw meter. If Pitney Bowes has authorized the withdrawal, a dialog box appears indicating that funds are being transferred and the meter is being withdrawn. Select OK once the process is complete.
Page 211 10 - Rates and updates In this section Checking for rates and updates automatically Using the rates and updates scheduler Checking for rates and software updates Viewing the update history...
Page 212: Rates And Updates
Try to schedule the update for a time when the system is powered up but not in use. The rates and updates button shows an exclamation mark as a reminder that there are files waiting to be installed. Pitney Bowes Operator Guide February, 2018...
Page 213: Using The Rates And Updates Scheduler
3. Select Done to return to the Home screen. Changing the scheduler settings 1. Select Rates and Updates on the Home screen and then select Updates Scheduler. 2. Follow steps 2-3, above, to change the scheduler settings. Pitney Bowes Operator Guide February, 2018 Page 213 of 349...
Page 214: Checking For Rates And Software Updates
Try to schedule the update for a time when the system is powered up but not in use. The rates and updates button shows an exclamation mark as a reminder that there are files waiting to be installed. Pitney Bowes Operator Guide February, 2018...
Page 215: Viewing The Update History
You will see the title, size, effective date and installation date of each installed update. Updates can be sorted by column in ascending or descending order. 3. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018...
Page 216 11 - System Setup In this section Personal settings Application Settings Internet and network settings System settings Hardware settings...
Page 217: System Setup
If necessary, select the Clear button to remove the old password hint. b. Type in the new password hint and select OK. 6. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 217 of 349...
Page 218 2. Select Personal from the list on the left side of the screen. 3. Select Touchscreen. 4. Select the Calibrate... button. Follow the onscreen prompts to complete the calibration process. 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 218 of 349...
Page 219: Application Settings
3. If codes have already been entered, they will be displayed in the "Discount codes on record" list box. 4. If no codes are present, or to enter additional codes, select Enter discount codes button. 5. Select Next after each entry, then OK when complete. Pitney Bowes Operator Guide February, 2018 Page 219 of 349...
Page 220: Internet And Network Settings
Reset the factory settings (if necessary). View the inserter communications settings. Initiate Remote Assistance when instructed by a Pitney Bowes service representative. Perform a network connectivity test to ensure your Connect+® Series / SendPro® P-Series system can connect successfully to the Pitney Bowes infrastructure.
Page 221 4. Select the Home button to return to the Home screen. Viewing DI900™/DI950™ inserter communication settings This option allows you to view the communication settings for your inserting system interface. The communication settings are viewed within the Settings application. Pitney Bowes Operator Guide February, 2018 Page 221 of 349...
Page 222 Performing a Network Test This option allows you to perform a test to ensure your Connect+® Series / SendPro® P-Series system can connect successfully to the Pitney Bowes infrastructure. This feature is used to help diagnose any potential connectivity issues.
Page 223: System Settings
24 hours and prints that date on your postage. Note: The date on the postage should correspond to the date when your mail goes to the post office. Pitney Bowes Operator Guide February, 2018...
Page 224 3. Select Done to return to the Home screen. If you do not want to upload postal information at this time, select No, upload later. When you are ready to upload the information, follow the instructions provided in Uploading Postal Information. Pitney Bowes Operator Guide February, 2018...
Page 225 Setting the system clock 1. Select the Settings button in the Mailing tile on the Home screen. 2. Select System from the list on the left side of the screen. 3. Select Clock. Pitney Bowes Operator Guide February, 2018 Page 225 of 349...
Page 226 Screen Saver Timeout: The screen saver timeout option allows you to specify how much time you want to allow the system to remain idle before the screen saver appears. The timeout range is 5 minutes to 4 hours. Pitney Bowes Operator Guide February, 2018...
Page 227 STAR label was established to: 1) Reduce greenhouse gas emissions and other pollutants caused by the inefficient use of energy; and 2) Make it easy for consumers to identify and purchase energy-efficient products that offer savings on energy bills without sacrificing performance, features, and comfort. Pitney Bowes Operator Guide February, 2018...
Page 228 Selecting the help button on the ENERGY STAR message window. Pitney Bowes Commitment Pitney Bowes is committed to designing and manufacturing energy efficient equipment because it lowers the operating costs and helps preserve the environment. As an ENERGY STAR® Partner, Pitney Bowes has determined that the Connect+® Series / SendPro® P-Series system meets the ENERGY STAR®...
Page 229 1. Select the Settings button in the Mailing tile on the Home screen. 2. Select System from the list on the left side of the screen. 3. Select Scanner Settings. Pitney Bowes Operator Guide February, 2018 Page 229 of 349...
Page 230 To define the prefixes: 1. Select the Settings button in the Mailing tile on the Home screen. 2. Select System from the list on the left side of the screen. 3. Select Scanner Settings. Pitney Bowes Operator Guide February, 2018 Page 230 of 349...
Page 231 4. Select the Concatenate Scans tab. The screen displays the available join characters. + (plus) % (percent) (period) / (forward slash) 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 231 of 349...
Page 232 6. Select the Home button to return to the Home screen. User roles and access rights There are two levels of user access, supervisor and operator. If users are not set up, the system defaults to supervisor access. Pitney Bowes Operator Guide February, 2018 Page 232 of 349...
Page 233 You can create users as a security measure, to protect access to certain features and functions. Once you have created users, you can edit user settings including name, password and password hint. If you want to remove a user from the system you can delete the user. Pitney Bowes Operator Guide February, 2018...
Page 234 If you have supervisor access to the system, you can manage the access rights granted to users with the operator role. Any changes you make to access rights will apply to all operators. Supervisors always have full access to system functions. What system functions can I manage? Pitney Bowes Operator Guide February, 2018 Page 234 of 349...
Page 235 An empty check box indicates that all operators will not have access to the function. 7. Select the Home button to return to the Home screen. Editing a user Note: Supervisor access rights are required to manage users. Pitney Bowes Operator Guide February, 2018 Page 235 of 349...
Page 236 If account passwords are being used, they will be disabled as well. 6. Select Yes, delete user. 7. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 236 of 349...
Page 237 Viewing the status of rates, software, features, and graphic updates 1. Select the Settings button in the Mailing tile on the Home screen. 2. Select System from the list on the left side of the screen. 3. Select Configuration. Pitney Bowes Operator Guide February, 2018 Page 237 of 349...
Page 238 For example, hardware components include the type of scale and its capacity, and the type of connectivity (wireless LAN). The Credits tab contains copyright and permission notices for the software on your system. 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 238 of 349...
Page 239: Hardware Settings
You can turn the vibration filter on if your mailing system is in an environment subject to vibrations, such as near air-conditioning vents or closing doors. If you select this, the scale will require more time to settle before displaying a weight. Pitney Bowes Operator Guide February, 2018...
Page 240 When you replace your attached scale, you are required to reset the localization value for the scale. Refer to the installation instructions supplied with the scale for instructions on resetting the localization value. Pitney Bowes Operator Guide February, 2018 Page 240 of 349...
Page 241 2. Select Hardware from the list on the left side of the screen. 3. Select WEIGH-ON-THE-WAY (W-O-W). 4. Select the appropriate mode. 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 241 of 349...
Page 242 Use the + and - buttons for a more precise selection. 6. Select OK to accept any changes you have made. 7. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 242 of 349...
Page 243 12 - Maintenance In this section Installing a new tape roll Refilling the envelope and tape sealant bottle Printing a test pattern Cleaning the print heads Low ink warning Out of ink warning Replacing the ink cartridges Replacing the print heads Aligning the print heads...
Page 244: Maintenance
Caution: If you do not use Pitney Bowes supplied tape, you will not be able to determine when the tape is running out and this may cause a jam. The red stripe on the tape notifies you that you are running low on tape.
Page 245 9. Select Feed forward >>. The system will advance the tape feed drive. 10. Insert the lead edge of the tape into the entrance guide. The system will advance the tape to the proper position. 11. Close the cover. Pitney Bowes Operator Guide February, 2018 Page 245 of 349...
Page 246 Maintenance 12. Select Done to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 246 of 349...
Page 247: Refilling The Envelope And Tape Sealant Bottle
Maintenance Refilling the envelope and tape sealant bottle Pitney Bowes recommends using E-Z Seal® Sealing Solution because it helps keep your moistener tank clean and improves sealing performance. Refill the sealant bottle when your E-Z Seal® Sealing Solution is running low.
Page 248: Printing A Test Pattern
If the pattern still has broken or missing lines, you may need to replace the ink cartridge or print head. 7. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide February, 2018 Page 248 of 349...
Page 249: Cleaning The Print Heads
5. Select the Clean button. Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status. 6. Once the cleaning process is complete, you will be prompted to print a test pattern. Pitney Bowes Operator Guide February, 2018...
Page 250: Low Ink Warning
(#2) cartridge to avoid interruption to mail operation. When the spot black (#2) Low Ink warning appears, you can choose to ignore the warning or to install a new ink cartridge. Pitney Bowes Operator Guide February, 2018...
Page 251: Out Of Ink Warning
Replace your ink cartridge promptly when warned. Running the system with an empty ink cartridge may result in damage to printer components that are not covered under your service agreement. Pitney Bowes Operator Guide February, 2018 Page 251 of 349...
Page 252: Replacing The Ink Cartridges
Replace the ink cartridges once you receive the low ink or out of ink warning. Warning: Use Pitney Bowes ink cartridges to ensure best printer performance. Other ink cartridges may cause: poor print quality, rejected/returned mail and uncovered service expenses.
Page 253 Maintenance 2. Open the ink cartridge cover. 3. Pull the ink cartridge straight out. 4. The system warns you that the ink cartridge is not installed. Select Clear message. Pitney Bowes Operator Guide February, 2018 Page 253 of 349...
Page 254 6. Hold the ink cartridge with the label facing upright and push into place. 7. Close the ink cartridge cover. 8. Select Print test pattern to verify that you have installed the ink cartridge correctly. Pitney Bowes Operator Guide February, 2018...
Page 255 Maintenance 9. Check the test sample. If the lines are solid and unbroken, the sample is acceptable. Select Image is OK - Done. Pitney Bowes Operator Guide February, 2018 Page 255 of 349...
Page 256: Replacing The Print Heads
1. Select the Settings button in the Mailing tile on the Home screen. 2. Select Hardware. 3. Select Printer. 4. Select the Print head tab. 5. Select the Install new... button. 6. Open the printer cover. Pitney Bowes Operator Guide February, 2018 Page 256 of 349...
Page 257 7. Pull the blue latch all the way forward until it stops. 8. Lift the blue print head handle up to a vertical position and then lift the print head straight up and out. Pitney Bowes Operator Guide February, 2018 Page 257 of 349...
Page 258 Maintenance 9. Remove the new print head from its packaging. Shake the print head three times. Pitney Bowes Operator Guide February, 2018 Page 258 of 349...
Page 259 The print head contact must be facing toward the front of the mailing system. Make sure the blue handle is down. During installation, only apply pressure to the center of the print head. Pitney Bowes Operator Guide February, 2018 Page 259 of 349...
Page 260 Place an envelope on the feed deck and select Start. 14. Check the test pattern. If the lines are solid and unbroken, the pattern is acceptable. Select Image is OK - Done. Pitney Bowes Operator Guide February, 2018 Page 260 of 349...
Page 261: Aligning The Print Heads
Select Right if most full color graphics are printed as part of a permit. Select Next to continue. 3. Place an envelope on the feed deck and select Start to print the vertical test pattern. Pitney Bowes Operator Guide February, 2018...
Page 262 Select the Pattern number: field. b. Type in the number of the best aligned pattern. c. Select OK. d. Select Next to continue. 15. Repeat step 14 to print the second horizontal test pattern. Pitney Bowes Operator Guide February, 2018 Page 262 of 349...
Page 263 Type in the number of the best aligned pattern. b. Select OK. c. Select Next to continue. 9. Repeat steps 7 and 8 to print the second horizontal test pattern. Pitney Bowes Operator Guide February, 2018 Page 263 of 349...
Page 264 5. Repeat step 4 to print the second horizontal test pattern. 6. If the alignment was successful, a message appears indicating that the print heads have been aligned to print on tape. Select Done. Pitney Bowes Operator Guide February, 2018 Page 264 of 349...
Page 265: 13 - Troubleshooting
13 - Troubleshooting In this section Clearing the mail piece path on your Connect+® 1000 / SendPro® P1000 Clearing the mail piece path on your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000 Clearing the mail piece path on your Connect+® 3000 / SendPro®...
Page 266 How to resolve tape feeding issues How to clear a tape stoppage How to resolve printing issues How to resolve postage refill issues How to resolve touchscreen response issues Contacting Pitney Bowes Pitney Bowes Operator Guide February, 2018 Page 266 of 349...
Page 267: Clearing The Mail Piece Path On Your Connect+® 1000 / Sendpro® P1000
This procedure describes the correct method for clearing a stoppage or envelope jam on your Connect+® 1000 / SendPro® P1000 system. 1. Lift the feed cover. 2. Lift the print cover. Pitney Bowes Operator Guide February, 2018 Page 267 of 349...
Page 268 3. Pull up on the top release lever. 4. Lift up the lower release lever and remove the mailpiece. 5. Close the top release lever. 6. Lift up the printer transport release lever. Pitney Bowes Operator Guide February, 2018 Page 268 of 349...
Page 269 7. Make sure the printer deck is clear. 8. Push the printer transport release lever down. 9. Make sure all release levers are down and snapped back into place. 10. Close all covers and resume printing. Pitney Bowes Operator Guide February, 2018 Page 269 of 349...
Page 270: Clearing The Mail Piece Path On Your Connect+® 500W / Sendpro® P1500 / Connect+® 2000 / Sendpro® P2000
This procedure describes the correct method for clearing a stoppage or envelope jam on your Connect+® 2000 / SendPro® P2000 but is very similar to the Connect+® 500W / SendPro® P1500 system. 1. Lift the (a) feeder W-O-W transport cover and the (b) printer cover. Pitney Bowes Operator Guide February, 2018 Page 270 of 349...
Page 271 2. Pull up on the (a) top release lever, the (b) W-O-W transport release lever, and the (c) printer transport release lever. 3. Remove any mail pieces from the W-O-W transport and printer transport area. 4. Lift up the lower release lever and remove the mail piece. Pitney Bowes Operator Guide February, 2018 Page 271 of 349...
Page 272 Troubleshooting 5. Push all release levers down and make sure they snap into place. 6. Close all covers and resume printing. Pitney Bowes Operator Guide February, 2018 Page 272 of 349...
Page 273: Clearing The Mail Piece Path On Your Connect+® 3000 / Sendpro® P3000
Connect+® 3000 / SendPro® P3000 system. 1. Lift the (a) feeder W-O-W transport cover and the (b) printer cover. 2. Pull up and to the left on the top release lever. Pitney Bowes Operator Guide February, 2018 Page 273 of 349...
Page 274 4. Remove any mail pieces from the W-O-W transport and printer transport area. 5. Lift up the lower release lever and remove the mail piece. 6. Push all release levers down and make sure they snap into place. Pitney Bowes Operator Guide February, 2018...
Page 275 Troubleshooting 7. Close all covers and resume printing. Pitney Bowes Operator Guide February, 2018 Page 275 of 349...
Page 276: Paper Path Maintenance On Your Connect+® 1000 / Sendpro® P1000
1. Lift the (a) feed cover and the (b) printer cover and locate the stoppage (c). 2. Remove the envelopes from the feed deck. Pitney Bowes Operator Guide February, 2018 Page 276 of 349...
Page 277 3. Pull the top release lever up and to the right. 4. Lift up on the lower release lever with one hand and remove the envelope with the other. 5. Examine the (a) sealer roller and (b) printer entrance roller for dirt and gunk. Pitney Bowes Operator Guide February, 2018...
Page 278 Troubleshooting 6. Fill a water-spray bottle and spray water on a lint free cloth. 7. Wipe any dirt or gunk off the sealer roller. Pitney Bowes Operator Guide February, 2018 Page 278 of 349...
Page 279 Troubleshooting 8. Close the top release lever and lock in place. 9. Lift up the printer transport release lever and push to the right. Pitney Bowes Operator Guide February, 2018 Page 279 of 349...
Page 280 Troubleshooting 10. Remove any envelopes from the printer deck and wipe the printer entrance roller and printer deck clean using another damp lint-free cloth. Pitney Bowes Operator Guide February, 2018 Page 280 of 349...
Page 281 Troubleshooting 11. Set the thickness adjustment knob. Pitney Bowes Operator Guide February, 2018 Page 281 of 349...
Page 282 For thicker mail pieces that are greater than 9.5 mm to the maximum of 16 mm thick, use a setting of 2. b. For postcards and mail pieces that are 0.18 mm to 9.5 mm thick, use a setting of 1. 12. Close the feed and printer covers. Pitney Bowes Operator Guide February, 2018 Page 282 of 349...
Page 283 Troubleshooting 13. Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1.6 mm. Pitney Bowes Operator Guide February, 2018 Page 283 of 349...
Page 284 Make sure all the envelopes are the same size for a mail run. b. Align the stack of envelopes by tapping the stack on a flat surface. c. Fan the envelope stack. Pitney Bowes Operator Guide February, 2018 Page 284 of 349...
Page 285 Shingle the stack (slant as shown). e. Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high. Correct Incorrect Pitney Bowes Operator Guide February, 2018 Page 285 of 349...
Page 286: Paper Path Maintenance On Your Connect+® 500W / Sendpro® P1500 / Connect+® 2000 / Sendpro® P2000
SendPro® P1500system, follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further stoppages. 1. Lift the (a) feed cover and the (b) printer cover and locate the stoppage (c). 2. Prepare the envelopes for the feed deck. Pitney Bowes Operator Guide February, 2018 Page 286 of 349...
Page 287 3. Pull the top release lever up and to the right. 4. Lift up on the lower release lever with one hand and remove the envelope with the other. 5. Examine the sealer roller for dirt and gunk. Pitney Bowes Operator Guide February, 2018...
Page 288 6. Fill a water-spray bottle and spray water on a lint free cloth. 7. Wipe any dirt or gunk off the sealer roller and then close the top release lever and lock it in place. Pitney Bowes Operator Guide February, 2018...
Page 289 (c) W-O-W and (d) printer decks. 9. Using another damp lint-free cloth clean the (a) printer entrance roller. Use the cloth to wipe down the W-O-W and printer decks. Pitney Bowes Operator Guide February, 2018 Page 289 of 349...
Page 290 Troubleshooting 10. Set the thickness adjustment knob. Pitney Bowes Operator Guide February, 2018 Page 290 of 349...
Page 291 For thicker mail pieces that are greater than 9.5 mm to the maximum of 16 mm thick, use a setting of 2. b. For postcards and mail pieces that are 0.18 mm to 9.5 mm thick, use a setting of 1. 11. Close the feed and printer covers. Pitney Bowes Operator Guide February, 2018 Page 291 of 349...
Page 292 Troubleshooting 12. Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1.6 mm. Pitney Bowes Operator Guide February, 2018 Page 292 of 349...
Page 293 Make sure all the envelopes are the same size for a mail run. b. Align the stack of envelopes by tapping the stack on a flat surface. c. Fan the envelope stack. Pitney Bowes Operator Guide February, 2018 Page 293 of 349...
Page 294 Shingle the stack (slant as shown). e. Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high. Correct Incorrect Pitney Bowes Operator Guide February, 2018 Page 294 of 349...
Page 295: Paper Path Maintenance On Your Connect+® 3000 / Sendpro® P3000
1. Lift the (a) feed cover and the (b) printer cover and locate the stoppage (c). 2. Prepare the envelopes for the feed deck. Pitney Bowes Operator Guide February, 2018 Page 295 of 349...
Page 296 4. Lift up on the lower release lever with one hand and remove the envelope with the other. 5. Lift up the (a) W-O-W transport release lever and the (b) printer transport release lever and remove any envelopes from the (c) W-O-W and (d) printer decks. Pitney Bowes Operator Guide February, 2018...
Page 297 Troubleshooting 6. Examine the sealer roller for dirt and gunk. 7. Fill a water-spray bottle and spray water on a lint free cloth. Pitney Bowes Operator Guide February, 2018 Page 297 of 349...
Page 298 8. Wipe any dirt or gunk off the sealer roller and feed deck. Close the top release lever and lock it in place. 9. Spray water on a fresh lint-free cloth. 10. Clean the (a) printer entrance roller and the (b) W-O-W and (c) printer decks. Pitney Bowes Operator Guide February, 2018 Page 298 of 349...
Page 299 Troubleshooting 11. Close the (a) W-O-W transport release lever and the (b) printer transport lever. Pitney Bowes Operator Guide February, 2018 Page 299 of 349...
Page 300 Troubleshooting 12. Set the thickness adjustment knob. Pitney Bowes Operator Guide February, 2018 Page 300 of 349...
Page 301 For mail pieces that are greater than or equal to 12.7 mm thick, but less than 19 mm thick, use a setting of 4 (not shown). 13. Close the feed and printer covers. Pitney Bowes Operator Guide February, 2018 Page 301 of 349...
Page 302 Troubleshooting 14. Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1.6 mm. Pitney Bowes Operator Guide February, 2018 Page 302 of 349...
Page 303 Make sure all the envelopes are the same size for a mail run. b. Align the stack of envelopes by tapping the stack on a flat surface. c. Fan the envelope stack. Pitney Bowes Operator Guide February, 2018 Page 303 of 349...
Page 304 Shingle the stack (slant as shown). e. Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high. Correct Incorrect Pitney Bowes Operator Guide February, 2018 Page 304 of 349...
Page 305: Sealer Maintenance On Your Connect+® 1000 / Sendpro® P1000
If your envelope(s) are not sealing or not sealing properly, perform the recommended maintenance operations here. In order to complete these operations you will need the Moistener Replacement Kit, 2F3-E. Improperly sealed envelope 1. Open the supplies cover. Pitney Bowes Operator Guide February, 2018 Page 305 of 349...
Page 306 The following picture is an example of an improperly seated bottle. 3. To re-seat the sealant bottle, lift it straight up and lower it again as shown in the following picture. Pitney Bowes Operator Guide February, 2018...
Page 307 4. Close the supplies cover, then open the (a) feed and (b) print covers. 5. Push down on the moistener pad assembly button located on the feed deck. 6. Grasp the (a) moistener pad assembly and pull it out straight toward you. Pitney Bowes Operator Guide February, 2018...
Page 308 (c) wick. If the pad contains dirt and gunk and looks like the image shown here, you need to replace the assembly. 8. Using two fingers, grasp and remove the wick. 9. Locate the Moistener Replacement Kit, 2F3-E. Pitney Bowes Operator Guide February, 2018 Page 308 of 349...
Page 309 Troubleshooting 10. Insert the new wick. Gently push it all the way down into the wick holder until it is seated properly. Pitney Bowes Operator Guide February, 2018 Page 309 of 349...
Page 310 Make sure that the moistener pad assembly is perfectly level with the feed deck and that the stripper portion of the assembly is under the mail hold down finger. Correct alignment with feed deck Pitney Bowes Operator Guide February, 2018 Page 310 of 349...
Page 311 (a) Stripper on moistener pad assembly is under the (b) mail hold down assembly The following are examples of improper alignment: Incorrect alignment with feed deck 12. Close the feed and print covers. 13. Run some envelopes and verify they are sealing correctly. Pitney Bowes Operator Guide February, 2018 Page 311 of 349...
Page 312: Sealer Maintenance On Your Connect+® 500W / Sendpro® P1500 / Connect+® 2000 / Sendpro® P2000
If your envelope(s) are not sealing or not sealing properly, perform the recommended maintenance operations here. In order to complete these operations you will need the Moistener Replacement Kit, 2F3-E. Improperly sealed envelope 1. Open the supplies cover. Pitney Bowes Operator Guide February, 2018 Page 312 of 349...
Page 313 The following picture is an example of an improperly seated bottle. 3. To re-seat the sealant bottle, lift it straight up and lower it again so that it is seated properly as shown in the following image. Pitney Bowes Operator Guide February, 2018...
Page 314 4. Close the supplies cover, then open the (a) feed and (b) print covers. 5. Push down on the moistener pad assembly button located on the feed deck. 6. Grasp the (a) moistener pad assembly and pull it out straight toward you. Pitney Bowes Operator Guide February, 2018...
Page 315 (c) wick. If the pad contains dirt and gunk and looks like the image shown here, you need to replace the assembly. 8. Using two fingers, grasp and remove the wick. Pitney Bowes Operator Guide February, 2018 Page 315 of 349...
Page 316 Troubleshooting 9. Locate the Moistener Replacement Kit, 2F3-E. 10. Insert the new wick. Gently push it all the way down into the wick holder until it is seated properly. Pitney Bowes Operator Guide February, 2018 Page 316 of 349...
Page 317 Make sure that the moistener pad assembly is perfectly level with the feed deck and that the stripper portion of the assembly is under the mail hold down finger. Correct alignment with feed deck Pitney Bowes Operator Guide February, 2018 Page 317 of 349...
Page 318 (a) Stripper on moistener pad assembly must be under the (b) mail hold down assembly The following are examples of improper alignment: Incorrect alignment with feed deck 12. Close the feed and print covers. 13. Run some envelopes and verify they are sealing correctly. Pitney Bowes Operator Guide February, 2018 Page 318 of 349...
Page 319: Sealer Maintenance On Your Connect+® 3000 / Sendpro® P3000
In order to complete these operations you will need the Moistener Replacement Kit, 2F3-F . Improperly sealed envelope 1. Open the supplies cover located on top of the feed cover. Pitney Bowes Operator Guide February, 2018 Page 319 of 349...
Page 320 The following picture is an example of an improperly seated bottle. 3. To re-seat the sealant bottle, lift it straight up and lower it again so that it is seated properly as shown in the following image. Pitney Bowes Operator Guide February, 2018...
Page 321 Troubleshooting 4. Close the supplies cover, then open the (a) feed and (b) print covers. 5. Pull up and to the left on the (a) top release lever to expose the (b) moistener deck. Pitney Bowes Operator Guide February, 2018 Page 321 of 349...
Page 322 7. Grasp the (a) moistener pad and pull it out of the assembly. Note the location of the (b) wick. If the (c) pad contains dirt and gunk and looks like the image shown here, you need to replace the moistener pad assembly. Pitney Bowes Operator Guide February, 2018...
Page 323 Troubleshooting 8. Using two fingers, grasp and remove the wick. 9. Locate the Moistener Replacement Kit, 2F3-F. Pitney Bowes Operator Guide February, 2018 Page 323 of 349...
Page 324 10. Slide the new (a) moistener pad assembly back on its (b) track until it snaps into place. Make sure the moistener pad assembly is inserted correctly within the moistener deck. The following images show the proper and incorrect alignments. Correct alignment with the moistener deck Pitney Bowes Operator Guide February, 2018 Page 324 of 349...
Page 325 Troubleshooting Incorrect alignment with moistener deck. 11. Insert the new wick. Gently push it all the way down into the wick holder until it is seated properly. Pitney Bowes Operator Guide February, 2018 Page 325 of 349...
Page 326 12. Push the moistener deck assembly back into place. 13. Close the top release lever. Make sure it snaps into place. 14. Close the feed and print covers. 15. Run some envelopes and verify they are sealing correctly. Pitney Bowes Operator Guide February, 2018 Page 326 of 349...
Page 327: How To Fix W-O-W Related Errors On Your Connect+® 500W / Sendpro® P1500 / Connect+® 2000 / Sendpro® P2000 And Connect+® 3000 / Sendpro® P3000
Connect+® 500W / SendPro® P1500, Connect+® 2000 / SendPro® P2000 and Connect+® 3000 / SendPro® P3000. 1. Lift the (a) feeder W-O-W transport cover and the (b) printer cover. 2. Remove any debris (like paper clips or rubber bands) from the W-O-W deck. Pitney Bowes Operator Guide February, 2018 Page 327 of 349...
Page 328 Troubleshooting 3. Lift up on the W-O-W transport release lever. 4. Fill a water-spray bottle and spray water on a lint free cloth. Pitney Bowes Operator Guide February, 2018 Page 328 of 349...
Page 329 5. Wipe any dirt or gunk off the W-O-W deck, including the printer entrance roller 6. Close the W-O-W transport release lever. 7. Close the feeder W-O-W transport cover and the printer cover. Pitney Bowes Operator Guide February, 2018 Page 329 of 349...
Page 330 8. Prepare the envelopes for the feed deck. a. Align the stack of envelopes by tapping on a flat surface. DO not use the W-O-W cover as the surface. b. Fan the envelopes. Pitney Bowes Operator Guide February, 2018 Page 330 of 349...
Page 331 Shingle the stack of envelopes (slant as shown). d. When loading the envelopes onto the feed deck, make sure you do not lean up against the machine or have anything touching the W-O-W section. Pitney Bowes Operator Guide February, 2018...
Page 332 Make sure the machine is on a stable surface. If the machine is on a table, it should not move either forward or backward or side to side when you press against the table or machine. Pitney Bowes Operator Guide February, 2018...
Page 333 Troubleshooting All of the feet on the machine must be flat against the surface and the machine must be level. Pitney Bowes Operator Guide February, 2018 Page 333 of 349...
Page 334 Troubleshooting Make sure machine is not located nears any fans or any sources of vibration. Pitney Bowes Operator Guide February, 2018 Page 334 of 349...
Page 335: Printer Error On Your Connect+® Series / Sendpro® P-Series
1. Select the Clear message button at the bottom of the Run Mail screen. 2. Select Start Over at the top right corner of the Run Mail screen. Pitney Bowes Operator Guide February, 2018 Page 335 of 349...
Page 336 3. Select the Home icon to return to the Home screen. 4. Select the Settings button in the Mailing tile on the Home screen. 5. Select the Hardware button on the left pane of the Settings screen. Pitney Bowes Operator Guide February, 2018...
Page 337 Please use the existing print head in this procedure. You will receive the following message: "Please wait while preparing to replace print head. This may take a few minutes. Do not open the printer cover until instructed." Pitney Bowes Operator Guide February, 2018 Page 337 of 349...
Page 338 Perform each of the steps shown in the demonstration. The steps are also shown here. a. Open the printer cover. b. Pull the blue latch up and all the way forward until it stops. Pitney Bowes Operator Guide February, 2018...
Page 339 Lift the blue print handle up to a vertical position and then lift the print head straight up and out. d. Re-insert the print head. The print contact must be facing toward the front of the mailing system. Pitney Bowes Operator Guide February, 2018...
Page 340 This may take a few minutes. 11. As soon as you are prompted to print a test pattern, select the Cancel button at the bottom of the Print Test Pattern screen. Pitney Bowes Operator Guide February, 2018 Page 340 of 349...
Page 341 13. Select the Run Mail button in the Mailing tile on the Home screen. 14. Select the Start button on the Run Mail screen. 15. Verify that the envelopes print correctly. Pitney Bowes Operator Guide February, 2018 Page 341 of 349...
Page 342: How To Resolve Tape Feeding Issues
Issue 3 Tape button is not available on the Run Mail screen. Cause You have selected a mode (such as WEIGH-ON-THE-WAY® (W-O-W®) mode) that requires mail be fed though the mailing system. Pitney Bowes Operator Guide February, 2018 Page 342 of 349...
Page 343 Troubleshooting Resolution Change the weighing method. Pitney Bowes Operator Guide February, 2018 Page 343 of 349...
Page 344: How To Clear A Tape Stoppage
Tape stoppages can occur while the tape is feeding from the feeder area to the printer area of your mailing system. When an tape stoppage occurs, an error message will display. 1. Lift the printer cover. Pitney Bowes Operator Guide February, 2018...
Page 345 Troubleshooting 2. Press the blue tape lever to the left and remove the stopped tape. 3. Close the printer cover. 4. Select Resume printing to continue printing tapes. Pitney Bowes Operator Guide February, 2018 Page 345 of 349...
Page 346: How To Resolve Printing Issues
Ensure the thickness adjustment knob is adjusted to correspond to the envelope thickness. Move the side guide close to, but not touching, the envelope. Related topics: Parts of the Mailing System Pitney Bowes Operator Guide February, 2018 Page 346 of 349...
Page 347: How To Resolve Postage Refill Issues
The connection to IntelliLink® has been dropped. Resolution If you are refilling your meter manually, you need to change the refill amount you have selected. Try refilling your meter again (your connection to IntelliLink® may have dropped). Pitney Bowes Operator Guide February, 2018 Page 347 of 349...
Page 348: How To Resolve Touchscreen Response Issues
30 minutes after power up. Resolution Calibrate the touchscreen. Ensure the cable is properly attached to the touchscreen. Ensure appropriate power supply cable is being used. Pitney Bowes Operator Guide February, 2018 Page 348 of 349...
Page 349: Contacting Pitney Bowes
Troubleshooting Contacting Pitney Bowes Refer to the product identifier label on the bottom left corner of the feeder cover for Pitney Bowes contact information. Remote System Assistance If you are unable to correct a problem with your Connect+ Series system, the Pitney Bowes Support Center can instruct you on providing remote access.

This manual is also suitable for:

Sendpro p series Connect+ 500w Sendpro p1500 Connect+ 1000 Sendpro p1000 Connect+ 2000 ... Show all

Pitney Bowes Connect+ Series Operator's Manual

1 Safety

2 Getting Started

3 Using Jobs

4 Running Mail

5 Sendpro® Shipping

6 Receive a Package

7 Accounting

8 Reports

9 Refilling Your Meter

10 Rates and Updates

11 System Setup

12 Maintenance

13 - Troubleshooting

Quick Links

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Summary of Contents for Pitney Bowes Connect+ Series