Cisco 8865 User Manual
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Cisco 8865 User Manual

Unified, cloud voice s service, remote extension s
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CLOUD VOICE S Service
Remote Extension S on
Cisco Unified IP Phone 8865
User Guide
(Version 5.0)
HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited
and/or HKBN Enterprise Solutions HK Limited
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Summary of Contents for Cisco 8865

  • Page 1 CLOUD VOICE S Service Remote Extension S on Cisco Unified IP Phone 8865 User Guide (Version 5.0) HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited and/or HKBN Enterprise Solutions HK Limited...

  • Page 2: Table Of Contents

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Table of Content Phone Set Features and Functions ..................3 Operation for IP Phone 8865 ..................3 Location of Control ......................4 VPN Setup ..........................6 Preference Setup ........................7 Adjusting Brightness ......................

  • Page 3: Phone Set Features And Functions

    AC-to-DC power supply. AC power wall plug. Network port. Reserved. Auxiliary port. Handset connection. Analog headset connection. Reserved. Speaker / microphone jacks. Reserved. Notes: IP Phone 8865 cannot function properly when there is a failure in power supply. Version 5.0...

  • Page 4: Location Of Control

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Location of Control Item Description Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys.
  • Page 5 CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Transfer button Transfers a call. Hold/Resume Places an active call on hold and resumes the held call. button Conference Creates a conference call. button 10 Speakerphone Toggles the speakerphone on or off. When the speakerphone is button on, the button is lit.

  • Page 6: Vpn Setup

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 VPN Setup Press the Application button Select the VPN application Turn on the VPN Enter your User ID (cv + your Cloud Voice Number, e.g. your Cloud Voice Number is...

  • Page 7: Preference Setup

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Preference Setup Adjusting Brightness 1. Press the Applications button 2. Select Setting. (Use the Navigation and Select button to scroll and select.) 3. Select Brightness.  To increase brightness, press the up on the Navigation and Select button ...

  • Page 8: Basic Features

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial the number. 2. Press the Session button and enter the number of keypad.

  • Page 9: Muting A Call

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Muting a Call Press the Mute button To disengage mute, press Mute button again. Version 5.0...

  • Page 10: Call Management Features

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Call Management Features 5.1 Putting a Call on Hold 1. To put a call on hold,  Press the Hold button  The Hold icon will be displayed and the Line button will be pulsed to green color.

  • Page 11: Redialing The Last Number Dialed

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Redialing the Last Number Dialed 1. Press the Redial soft key. Forwarding Calls to another Phone 5.5.1 Setting up Call Forwarding from your IP Phone Activate - Press the Forward All soft key + destination number Cancel - Press the Forward Off soft key.

  • Page 12: Setting Up Call Forwarding Via Internet

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 5.5.3 Setting up Call Forwarding via Internet https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp 1. Visit 2. Click Cloud Voice User Portal. 3. Enter your Cloud Voice number and Cloud Voice Password to log onto Cloud Voice User Portal.

  • Page 13: Call Pickup

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Call Pickup 5.7.1 Call Pickup within your Group 1. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone. 2. When your phone rings, press the Answer softkey to pick up and connect to the call.

  • Page 14: Switching Call Conversation To Mobile

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 5.8.2 Switching Call Conversation to Mobile When you are using IP Phone for call conversation with your business partner and wish to leave from your desk, you can continue the call conversation by using switching call to mobile.

  • Page 15: Voicemail Service (Ivoicemail Plus)

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 6. VoiceMail Service (iVoiceMail Plus) Activating VoiceMail 6.1.1 Activating VoiceMail on your IP Phone 6.1.1 Press the Message button on your IP Phone Enter your VoiceMail PIN followed by “#”...

  • Page 16: Remote Access To Voicemail

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Remote Access to VoiceMail 1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced and please select the language by pressing „1‟...

  • Page 17: Voicemail Service (Evoicemail)

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 7. VoiceMail Service (eVoiceMail) Activating VoiceMail 7.11 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#”...

  • Page 18: Remote Access To Voicemail

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Remote Access to VoiceMail 1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced.
  • Page 19 CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Version 5.0...

  • Page 20: Using The Phone Log

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Using the Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person you have missed.

  • Page 21: Extension Mobility

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Extension Mobility The Extension Mobility feature allows you to associate your phone number and user profile with any IP Phone. When you use your IP Phone Personal...

  • Page 22: Password Management

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 Password Management 10.1 Change the Cloud Voice Password https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp Visit Click Cloud Voice User Portal (Scroll down the page). Enter your Cloud Voice Number and Password Click Login...

  • Page 23: Change The Ip Phone Pin

    CLODU VOICE S Service Remote Extension S – Cisco Unified IP Phone 8865 10.2 Change the IP Phone PIN Visit https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp Enter your Cloud Voice Number and Password Click Login Click Password Management Choose IP Phone PIN. Enter New PIN.

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