Problem Report Tool Button - Cisco ATA 191 Administration Manual

Cisco ATA 191 Hardware

Table 1: ATA 191 Top Panel Items

Item

Power LED

Network LED

Phone 1 LED

Phone 2 LED

Problem Report Tool (PRT) Button

Problem Report Tool (PRT) LED

The ATA top panel includes the Problem Report Tool (PRT) button. When the button is pressed, a log file is

prepared and uploaded to either an HTTP server or to Cisco Unified Communications Manager depending

on your configuration.

You can instruct your analog phone users to press the PRT button on the ATA device to start the PRT log file

process.

To upload the PRT log file from the ATA, one of the following must be completed:

• The HTTP server must be set up to upload the PRT log file from the ATA.

Cisco ATA 191 Analog Telephone Adapter Administration Guide for Cisco Unified Communications Manager

6

Cisco ATA 191 Analog Telephone Adapter Overview

Description

Steady green: System booted up successfully and is ready for use.

Slow flashing green: System is booting up.

Fast flashing green three times, then repeats: System failed to boot

up.

Off: Power is off.

Flashing green: Data transmission or reception is in progress through

the WAN port.

Off: No link.

Steady green: On hook.

Slow flashing green: Off hook.

Fast flashing green three times, then repeats: The analog device

failed to register.

Off: The port is not configured.

Press this button to create a problem report using the Problem Report

Tool.

This is not a power button. When you press this button, a

Note

problem report is generated and uploaded to a server for the

system administrator.

Flashing amber: The PRT is preparing the data for the problem report.

Fast Flashing amber: The PRT is sending the problem report log to

the PRT server.

Solid green for five seconds, then off: The PRT report was sent

successfully.

Flashing red: The PRT report failed. Press the PRT button to turn the

LED off. Once it is off, another press triggers a new PRT report.