Alcatel-Lucent 8039s User Manual

Alcatel-Lucent 8039s User Manual

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Summary of Contents for Alcatel-Lucent 8039s

  • Page 1 OXO Connect 8039s Premium DeskPhone 8029s Premium DeskPhone 8019s DeskPhone User Manual 8AL90353USABed01-1848...
  • Page 2 This model offers enhanced ergonomic features for more effective communication. This document describes the services offered by Alcatel-Lucent digital sets connected to an OXO Connect system: • 8039s Premium DeskPhone (8039s). • 8029s Premium DeskPhone (8029s). • 8019s DeskPhone (8019s).
  • Page 3: Table Of Contents

    Digital Phone Getting to know your telephone 1.1 8039s Premium DeskPhone 1.2 8029s Premium DeskPhone 1.3 8019s DeskPhone 1.4 Welcome screens 1.5 Status icons/ Call icons 1.6 Permanent features keys 1.7 Keyboard 1.8 Description of the connectors 1.9 Add-on module 1.10 Install a comfort wired handset...
  • Page 4 Digital Phone Sharing 5.1 Receiving supervised call ringing 5.2 Answering the general bell 5.3 Manager/Assistant filtering 5.4 Call pick-up 5.5 Answering briefly in place of the operator 5.6 Hunting groups 5.7 Calling an internal contact on his/her pager 5.8 Answering a call on your pager 5.9 Calling a contact on his/her loudspeaker 5.10 Send a voice message copy 5.11 Sending a recorded message to a number or a distribution list...
  • Page 5 Digital Phone 8.6 Modifying your personal code – Agent set 8.7 Integrating another group/leaving a group – Agent set 8.8 Close the agent session (logout) – Agent set 8.9 Supervisor station 8.10 Supervising group mailboxes – Supervisor station Accessories 9.1 List of accessories 9.2 8115/8125 Audioffice 9.3 External ringing interface module (MWS 3GV28050AA) 9.4 Wall mounting kit...
  • Page 6: Getting To Know Your Telephone

    This phone is part of digital phone range. With its color display associated to 10 dedicated functions keys, and an intuitive navigation key, the 8039s Premium DeskPhone provides a rich digital communications experience and a great conversations comfort with an outstanding audio quality either in hands free or using the comfort handset.
  • Page 7 Digital Phone Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the homepage (long press). Manage your call forwarding by pressing the key associated with the forward icon. • Stationary white icon: No forwarding activated. •...
  • Page 8: 8029S Premium Deskphone

    Digital Phone 1.2 8029s Premium DeskPhone This phone is part of digital phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8029s Premium DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It offers a rich digital communications experience and a great conversations comfort with an outstanding audio quality either in hands free or using the comfort handset.
  • Page 9 Digital Phone 1.2.3 Call management screen Tabs: Incoming call, Call in progress, Call on hold, … Softkeys: actions available depending on the call status (when presentation screen is Notification (popup) of not displayed) incoming call Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).
  • Page 10: 8019S Deskphone

    Digital Phone 1.3 8019s DeskPhone This phone is part of digital phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8019s DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It offers a rich digital communications experience and a great conversations comfort with an outstanding audio quality either in hands free or using the comfort handset 1.3.1 Phone description...
  • Page 11 Digital Phone 1.3.3 Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions … available depending on the call status (when Notification (popup) of presentation screen is incoming call not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).
  • Page 12: Welcome Screens

    Digital Phone 1.4 Welcome screens 8039s 8029s/8019s 1.4.1 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing to the page tabs at the top of the screen. The selected page is highlighted.
  • Page 13: Permanent Features Keys

    Incoming call icon. Call in progress icon. Call holding icon. Your contact ended the conversation. 1.6 Permanent features keys They are located just above the loudspeaker. 8039s 8019s Description 8029s • Mute and interphony key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to interphony mode.
  • Page 14: Keyboard

    Digital Phone 1.7 Keyboard 1.7.1 Magnetic alphabetic keyboard (8039s, 8029s Premium DeskPhone) Your set is provided with a magnetic alphabetic keyboard. The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set.
  • Page 15 Digital Phone 1.7.2 Alpha-numeric keyboard (8019s DeskPhone) Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key (usually the first preprogrammed key). •...
  • Page 16: Description Of The Connectors

    A Microphone B Ground C Audio (right) 8019s D Audio (left) 8039s 8029s 8019s Add-on module connector (SATA type). RJ 11 connector for external ringer and audio active envelop indicator. Magnetic alphanumerical keyboard connector (RJ 9). Wired handset connector (RJ9).
  • Page 17: Add-On Module

    Digital Phone 1.9 Add-on module Depending on your DeskPhone, phone capabilities can be extended with add-ons: 8039s 8029s 8019s Premium Add-on 10 keys modules Premium Smart display 14 keys module Premium add-on 40-key modules 1.9.1 Install the add-on to the deskphone •...
  • Page 18 Digital Phone 1.9.2 Install more than one add-on module It is possible to connect up to three add-on modules (Premium Smart Display 14 keys, Premium Add-on 40 keys). To attach another add-on, affix and connect the new add-on to the one that is already connected: •...
  • Page 19 Digital Phone 1.9.4 Changing or updating the paper label • Premium Add-on 10 keys (with paper labels) o Remove the protective cover (1): Insert a thin object (or your fingernail) in the slot (a) to lift the protective cover. Carefully remove the cover at the first notch (b). The cover is held in place by small notches, take care not to break the plastic cover near the notches.
  • Page 20: Install A Comfort Wired Handset

    Digital Phone 1.10 Install a comfort wired handset • Remove the rubber. • Plug-in the wired handset to the appropriate connector (refer to phone description). • Make sure you position the cable correctly in the compartment intended for that purpose:-: 20 /73 8AL90353USABed01...
  • Page 21: Using Your Telephone

    Digital Phone Using your telephone 2.1 Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. 2.2 Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages.
  • Page 22: Consulting The Call Log

    Digital Phone Deleting When consulting an event (call log, instant message or voice message), you can delete the event once you have consulted it. However, you can choose to delete all events in one go. • Access the messaging portal. •...
  • Page 23 Digital Phone Delete all missed calls. • Press the associated softkey (up - right of the screen). • Press the associated softkey. • Press to confirm. All missed calls are deleted. Consulting all calls • Select the 'All' tab. All calls are displayed with an icon giving information on the type of call. Answered outgoing calls.
  • Page 24: Making A Call

    Digital Phone 2.4 Making a call Use one of the following: • Dial the destination number. The hands-free mode is activated automatically. • Unhook the handset Dial the destination number. • Press the Off-hook key of the headset Dial the destination number. If your headset has no Off- hook/On-hook key, use the phone keys and switch on the audio on the headset ( •...
  • Page 25: Switching Between Audio Modes

    Digital Phone 2.6 Switching between audio modes During the conversation, you can switch between different audio modes (handset, loudspeaker, hands- free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is displayed: . This feature depends on connected devices. The key is lit when the loudspeaker or hands-free mode is selected.
  • Page 26: Activating The Loudspeaker During A Conversation (Handset Lifted)

    Digital Phone 2.7 Activating the loudspeaker during a conversation (handset lifted) Activate or deactivate the loudspeaker when you are in conversation using the handset or the headset. • Activate loudspeaker (long press) a popup is displayed: The key lights up ( •...
  • Page 27: Make Calls Via Your Programmed Call Keys (Perso Page/F1 And F2 Keys/Add-On Module)

    Digital Phone Call your contact using the company phone number • Press the softkey associated with the company phone number. Call your contact using another phone number (via contact card): • Press the softkey associated with the contact name: The contact card opens and displays information about the contact: last name and first name, several phone numbers (Office, mobile, home), email address, instant message address and the company name.
  • Page 28: Filtering Calls Using The Voice Mailbox

    Digital Phone 2.10 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. This feature depends on the system configuration. If necessary, contact your administrator.
  • Page 29: Cancelling An Automatic Callback

    Digital Phone 2.13 Cancelling an automatic callback • When your phone rings. • Call back Cancellation of callback request acknowledged. Canceling the callback request is only possible when the contact you tried to reach released the line. 2.14 Receiving interphony calls You can answer a call without lifting the handset.
  • Page 30: Forwarding Calls To Your Voice Message Service

    Digital Phone 2.17 Forwarding calls to your voice message service • Select the forward icon. • Immediate>VM Forward is acknowledged. • 2.18 Consulting your voice mailbox You are notified of a new event when the message key is flashing. New events are also displayed in the 'Info' page.
  • Page 31 Digital Phone 2.19.1 Sending an instant message using the search by name feature • Access the messaging portal. • Send IM • Enter the first letters of the name. When entering the name you can extend the search by adding the first letters of the first name after entering the '#' symbol or pressing: 1stname.
  • Page 32: Consulting Instant Messages

    Digital Phone 2.20 Consulting instant messages You are notified of a new event when the message key is flashing. • Access the messaging portal. • Select the instant message feature by pressing the associated softkey: IM. • Enter your password if required. •...
  • Page 33: Answering With An Instant Message

    Digital Phone 2.21 Answering with an instant message You can send instant messages to your contacts when you have received an instant message or a voicemail or you can send instant messages when consulting the call log. You can only send an instant message to a colleague connected to the same telephone system (generally, a colleague in your enterprise).
  • Page 34: Lock / Unlock Your Telephone

    Digital Phone 2.22 Lock / unlock your telephone This icon indicates that the phone is locked. • Reach the 'Menu' page. • Lock • Enter your password Your telephone is locked/unlocked. 34 /73 8AL90353USABed01...
  • Page 35: During A Conversation

    Digital Phone During a conversation 3.1 Making a second call during a conversation Use one of the following: • Hold Number of second contact. • Name of second contact. • New call Number of second contact. • New call Redial list Select the No.
  • Page 36: Switching Between Calls (Broker Call)

    Digital Phone 3.3 Switching between calls (Broker call) During a conversation, a second call is on hold. • Select the call on hold icon from the conversation screen. Your first call is placed on hold. Other method: • Answer • Press the Back/Exit key to display the Perso page.
  • Page 37: Three-Way Conference With Internal And/Or External Contacts (Conference)

    Digital Phone 3.6 Three-way conference with internal and/or external contacts (conference) • During a conversation, a second call is on hold. • ¤Conference (¤Confer) You are in conference mode. 3.6.1 Cancel the conference and recover the last active call before the conference (the other is on hold) (If conference is active) •...
  • Page 38: Intrusion Into An Internal Conversation (Barge-In)

    Digital Phone 3.9 Intrusion into an internal conversation (barge-in) Your contact's line is busy. If the number is not 'protected' and if authorised, you can intrude into the call: • ¤Intrusion • Same key to exit (×Intrusion). 3.9.1 Protection against intrusion •...
  • Page 39: Meet Me' Conference

    Digital Phone 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master ' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.
  • Page 40: Sharing

    Digital Phone Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number: • Supervised call ringing programmed key. The programmed key has to be configured by the system. • Same key to cancel. 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell.
  • Page 41: Answering Briefly In Place Of The Operator

    Digital Phone 5.5 Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call: • 'Operator help' programmed key. The programmed key has to be configured by the system. •...
  • Page 42: Calling A Contact On His/Her Loudspeaker

    Digital Phone 5.9 Calling a contact on his/her loudspeaker Your internal contact does not answer. If authorised, you can remotely activate her/his phone: • Your contact does not reply. • Interphony You are connected to the loudspeaker on your contact's phone (if he/she has the hands-free function). 5.10 Send a voice message copy •...
  • Page 43: Broadcasting A Message On The Loudspeakers Of A Station Group

    Digital Phone 5.12 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group: • Off hook. • Number of broadcast group Speak, you have 20 seconds. •...
  • Page 44: Keep In Touch

    Digital Phone Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all. • Select the forward icon. • Ext/Int Select the type of Out/Int call type of call forwarded is displayed.
  • Page 45: Forwarding Your Calls From The Receiving Terminal ('Follow Me')

    Digital Phone 6.5 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: Use the 'Follow me' function. • Select the forward icon. • Follow-me • Enter the number of the phone you want to forward calls Forward is acknowledged.
  • Page 46: Do Not Disturb

    Digital Phone 6.10 Do not disturb Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. You can make your terminal temporarily unavailable for all calls. • Select the forward icon. •...
  • Page 47: Consulting Text Messages

    Digital Phone 6.12 Consulting text messages The light indicates that messages have been received. • Number of messages received. • ReadTxtMsg Displays the sender's message on the screen. • Readmore Displays the rest of the message and the date and time it was left. •...
  • Page 48: Programming Your Telephone

    Digital Phone Programming your telephone 7.1 Initializing your voice mailbox • Light flashes. • • Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits.
  • Page 49: Adjusting The Audio Functions

    Digital Phone 7.4 Adjusting the audio functions • Reach the 'Menu' page. • Settings Phone Ringing • Enter your password (if required) and apply. 7.4.1 Choose the tune • Int. Melody/Ext. Melody The tune must be chosen for external and internal calls. •...
  • Page 50: Adjusting The Contrast Of The Display

    Digital Phone 7.4.6 Adjust ringer volume while a call arrives • Your telephone rings. • Adjusting the ringer volume. 7.5 Adjusting the contrast of the display • Reach the 'Menu' page. • Settings Phone Contrast • Screen Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys.
  • Page 51: Modifying Direct Call Keys

    Digital Phone • Number: Enter the number to associate with the key. • • If the key is already programmed: • Settings Keys • Select the key to program. • Name: Enter the name of the key. • • Number: Enter the number to associate with the key. •...
  • Page 52: Install A Jack Accessory (Headset, Hands-Free, Loudspeaker)

    Digital Phone To cancel your reminder request: • Reach the 'Menu' page. • Appointment • Temporary/ Permanent Select the type of appointment (temporary or permanent). • Clear • The 'Appointment programmed' icon disappears from the welcome page. 7.12 Install a jack accessory (headset, hands-free, loudspeaker) By default, the audio jack of your telephone can be used to connect a headset, hands-free kit or loudspeaker.
  • Page 53: Contacting Your Administrator (Technical Support)

    Digital Phone 7.14 Contacting your administrator (Technical support) If necessary you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. 7.14.1 Date code (right) / Technical code (left) The codes are located under the backshell of the phone.
  • Page 54: Acd: Agent Set/ Supervisor Station

    Digital Phone ACD: Agent set/ Supervisor station 8039s 8029s 8019s This feature is supported by the following deskphones 8.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 8.2 Open an agent session (login) – Agent set •...
  • Page 55: The Four Operating Statuses Of The Agent Set

    Digital Phone 8.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: • Onduty In service, the agent is ready to receive calls. •...
  • Page 56: Supervising Group Mailboxes - Supervisor Station

    Digital Phone 8.10 Supervising group mailboxes – Supervisor station 8.10.1 Consulting the messages:- When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes. • Press the supervision key. • Follow the instructions of the voice guide. When a mailbox is consulted by a supervisor, the other supervisors cannot access it 8.10.2 Supervision keys for group mailboxes and positioning on the sets:- •...
  • Page 57: Accessories

    Digital Phone Accessories The ALE-supported accessories are intended to work smoothly on most/all of our clients (hardphones, softphones). The list of accessories presented in this document is not contractually binding and may be modified without prior warning. 9.1 List of accessories 9.1.1 Jack 3.5 mm 4-pole corded headset •...
  • Page 58: 8115/8125 Audioffice

    Digital Phone 9.2 8115/8125 Audioffice 8039s 8029s 8019s The accessory is supported by the following sets This section describes how to use the conference module 8115/8125 Audioffice with your deskphone. For more information about 8115/8125 Audioffice see the user manual of the device.
  • Page 59 Digital Phone 9.2.2 Description 8115 Audioffice 8125 Audioffice Mute Mute Adjust volume. Adjust volume. Receive and End a call. Receive and End a call. Bluetooth pairing. 9.2.3 Set-up Once installed, to benefit from the best sound quality avoid placing any objects (walls or cumbersome objects) within a range of 20cm.
  • Page 60 Digital Phone 9.2.4 Connect your devices Use the provided jack cable to connect your deskphone to the conference module. Other Devices The 8115/8125 Audioffice can be used to connect other device, like mobile phone (via Bluetooth, USB or Jack) or computer (Bluetooth, USB or Jack). 9.2.5 Bluetooth(8125 Audioffice) The voice messages are in English until a first device is paired, the unit will then adopt the language of the Bluetooth device paired.
  • Page 61 Digital Phone 9.2.6 Use your device Use the 8115/8125 Audioffice as a conference module. Placing or receiving an Alcatel-Lucent Deskphone call in jack mode Upon jack connection to the Alcatel-Lucent Deskphone, user needs to configure the jack interface to 'External Handsfree' in order to use it for conference. The jack connected, dial from your Alcatel-Lucent Deskphone and press the Alcatel-Lucent 8125 Audioffice volume button to use it as a conference device.
  • Page 62 You can connect your mobile to the conference module by using the Lightening, 30 pin and micro-USB adapters. A Bluetooth® connection is needed to place and receive your mobile calls on the Alcatel- Lucent 8125 Audioffice. To receive and end a voip call, use your Alcatel Lucent softphone application. Insert the cable suitable to your smartphone into the matching cable adapter.
  • Page 63: External Ringing Interface Module (Mws 3Gv28050Aa)

    Digital Phone 9.3 External ringing interface module (MWS 3GV28050AA) 8039s 8029s 8019s The accessory is supported by the following sets The external ringing interface module allows driving an external system (like a ring or a lamp), following the ring tone cadence of the phone set connected on the telephone line. A switch on the electronic board allows selecting between 2 operation modes.
  • Page 64 Digital Phone 9.3.3 Connect the device Phone set connected over UA and to an external power suply Connected to the DC power jack of the deskphone by using DC Japan cable. Connected to the power supply of the device. Connected to the RJ11 connector of the deskphone, by using the RJ11 cable.
  • Page 65: Wall Mounting Kit

    Digital Phone 9.4 Wall mounting kit 9.4.1 8039s, 8029s Premium DeskPhone 1. Rotate the metal foot to flat. 2. Remove the rubber cover on phone back shell each side. 1. Drill two holes on the wall 1. Put the support on the back side of the (separation=90mm, diameter=6mm).
  • Page 66 Digital Phone 9.4.2 8019s DeskPhone 1. Drill two holes on the wall 1. Put the support on the back side of the (separation=90mm, diameter=6mm). phone. 2. Insert the fastener into the holes on wall 2. Slide it from top side and make sure the 2 (P/N: 1AD007550003).
  • Page 67: Connect A 3 Pole Jack Headset

    Digital Phone 9.5 Connect a 3 pole jack headset Your phone is equipped with a 3.5 mm, 4 pole jack. If your headset is not compatible (3 pole jack), you have to use adapters. Contact the manufacturer of your headset to find the appropriate adapter. A 3 pole to 4 pole jack adapter to connect the jack of the headset to the DeskPhone to manage audio: 80XX JACK 4-3 POLE CABLE (box of 10)
  • Page 68: Alcatel-Lucent Enterprise Application Partner Program

    Digital Phone 9.6 Alcatel-Lucent Enterprise Application Partner Program The mission of the Alcatel-Lucent Enterprise Application Partner Program is to support a broad ecosystem of developers and partners throughout the deskphone Lifecycle. In this context, certification tests are made between applications or devices of partners and Alcatel-Lucent Enterprise’s platforms. It certifies proper inter-working with applications or devices of the partner.
  • Page 69: Technical Specifications

    Digital Phone Technical specifications 8039s 8029s 8019s Width 252 mm (9.92 in) 252 mm (9.92 in) 164 mm (6.46 in) Depth on a table 200 mm (7.87 in) 200 mm (7.87 in) 200 mm (7.87 in) Depth with wall mounting kit, and handset...
  • Page 70 Digital Phone External ringing interface module 8115 Audioffice 8125 Audioffice (MWS 3GV28050AA) Maximum distance between the phone 3 m (10 feet) set and the device 290 mm (11.4 in) 290 mm (11.4 in) Width 124 mm (1.2 in) 114 mm (4.5 in) 114 mm (4.5 in) Depth on a table 130 mm (5 in)
  • Page 71: Ordering Information

    Digital Phone Ordering information 8029s Premium Deskphone 3MG27218xx 8039s Premium Deskphone 3MG27219xx 8019s DeskPhone 3MG27221xx 8028/8029 paper labels (x50) 3MG27114AA 8018/8019s Paper label (x64) 3MG27215AA Premium Add-on 10 keys module 3MG27105AB Premium Add on 10 key modules paper labels (x64)
  • Page 72: Guarantee And Clauses

    Digital Phone Guarantee and clauses 12.1 Safety Instructions • Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. • Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least.
  • Page 73: Regulatory Statements

    Digital Phone 12.2 Regulatory Statements EUROPE This equipment complies with the essential requirements of following directives: • Directive 2011/65/UE (ROHS). • Low Voltage Directive (LVD) 2014/35/EU. • Electromagnetic Compatibility Directive (EMC) 2014/30/EU. Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France [email protected] USA and Canada This device complies with part 15 of the FCC Rules.
  • Page 74 Not available on 8019s DeskPhone. Messaging key to access various mail services. This key is lit Magnetic alphabetic keyboard (8039s, 8029s Premium DeskPhone) when you have received a new voicemail, text message or Cursor moving keys (left, right, up and down).
  • Page 75 Call Switching between calls (Broker call) Dial the number directly or dial the number after pressing a line Select the call on hold icon from the conversation Do not disturb key (an off-hook key or hands-free key). screen. Select the forward icon. DoNotDisturb (DND) Call by name (Company directory) Cancel your second call...

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