Samsung iDCS 100 User Instructions
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Samsung iDCS 100 User Instructions

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iDCS 100
TECHNICAL MANUAL
T A B L E
U S E R I N S T R U C T I O N S S E C T I O N
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
2
iDCS KEYSET USER GUIDE
3
DCS KEYSET USER GUIDE
4
STANDARD TELEPHONE USER GUIDE
5
SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
6
AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION
ADMINISTRATION GUIDE
O F
OVERVIEW ........................................................................................... 1.1
LOCKING YOUR KEYSET ................................................................... 1.4
CHANGING YOUR PASSCODE ......................................................... 1.5
CALL FORWARDING .......................................................................... 1.6
SETTING YOUR ANSWER MODE ..................................................... 1.9
PROGRAMMING YOUR STATION'S NAME ..................................... 1.10
PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.12
NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.13
ADDING EXTENDERS TO KEYS ..................................................... 1.14
CHECKING STATION STATUS ........................................................ 1.15
CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.16
SETTING STATION ON/OFF OPTIONS .......................................... 1.17
SELECTING A RING TONE .............................................................. 1.19
ALARM REMINDER ........................................................................... 1.20
STATION VOLUME ............................................................................ 1.21
SETTING A PROGRAMMED MESSAGE .......................................... 1.23
ALARM REMINDER WITH MESSAGE ............................................. 1.24
CALLER ID DISPLAY ......................................................................... 1.25
TABLE OF CONTENTS JUNE 2002
C O N T E N T S
USER INSTRUCTIONS
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  • Page 1 100 TECHNICAL MANUAL T A B L E U S E R I N S T R U C T I O N S S E C T I O N PART DESCRIPTION ENHANCED DISPLAY PROGRAMMING OVERVIEW ... 1.1 LOCKING YOUR KEYSET ...
  • Page 2 HOME PAGE iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 Table of Contents PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the...
  • Page 3 HOME PAGE iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 Table of Contents The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming. When required, these keys will be referred to by the...
  • Page 4 HOME PAGE iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 Table of Contents DCS KEYSETS • This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the...

  • Page 5: Locking Your Keyset

    100 TECHNICAL MANUAL 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION 1. Press the transfer key followed by 100 Display shows 2.

  • Page 6: Changing Your Passcode

    100 TECHNICAL MANUAL 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.

  • Page 7: Call Forwarding

    100 TECHNICAL MANUAL 1.4 CALL FORWARDING The iDCS 100 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered. The iDCS 100 system allows six types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, FORWARD FOLLOW ME and FORWARD EXTERNAL.
  • Page 8 100 TECHNICAL MANUAL 6 = EXT 7 = FWD DND 8 = CFU 9 = CFB ✱= CFNR ACTION Press the transfer key followed by 102 Display shows Dial 0 – ✱ to select forward type Press UP or DOWN to select forward type and press RIGHT soft key to move cursor Dial destination number (e.g., 201)
  • Page 9 100 TECHNICAL MANUAL Dial 1 for YES, 0 for NO Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step Press the transfer key to store and exit USER INSTRUCTIONS PART 1 JUNE 2002...

  • Page 10: Setting Your Answer Mode

    100 TECHNICAL MANUAL 1.5 SETTING YOUR ANSWER MODE Each keyset and add-on module (AOM) can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

  • Page 11: Programming Your Station's Name

    100 TECHNICAL MANUAL 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,”...

  • Page 12: Count Dial

    100 TECHNICAL MANUAL iDCS KEYSETS • COUNT DIAL 0 < DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7 DIAL 8 DIAL 9 DIAL ✱ 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right.
  • Page 13 Display keyset users may want to hide some speed dial numbers so they will not show in the display. Before entering a telephone number, press button E. All digits after this will be hidden. Press button E again to begin displaying digits.
  • Page 14 100 TECHNICAL MANUAL 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name.

  • Page 15: Press The Right Soft Key To Return To

    100 TECHNICAL MANUAL 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below: FEATURE KEY DESCRIPTION BOSS...

  • Page 16: Checking Station Status

    100 TECHNICAL MANUAL 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # PICKUP GROUP BOSS-SECR PAGE COS NO ACTION 1. Press the transfer key followed by 108 Display shows 2.

  • Page 17: Changing Your Time And Date Display

    100 TECHNICAL MANUAL 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: COUNTRY Sets overall display format and has two options...

  • Page 18: Setting Station On/Off Options

    100 TECHNICAL MANUAL 1.12 SETTING STATION ON/OFF OPTIONS The iDCS 100 allows the system administrator to set any of the keyset features listed below. STANDARD / ENHANCED AUTO HOLD AUTO TIMER HEADSET USE HOT KEYPAD KEY TONE PAGE REJOIN RING PREF.

  • Page 19: Step 2

    100 TECHNICAL MANUAL ACTION 1. Press the transfer key followed by 110 Display shows 2. Dial the option number from above list (e.g., 4) Press UP or DOWN to select the option and Press the right soft key to move the cursor 3.

  • Page 20: Selecting A Ring Tone

    100 TECHNICAL MANUAL 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION 1. Press the transfer key followed by 111 Display shows 2. Dial 1–8 to select the ring tone Press UP or DOWN to select the ring tone Press the right soft key to move the cursor 3.

  • Page 21: Home Page

    100 TECHNICAL MANUAL 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

  • Page 22: Station Volume

    100 TECHNICAL MANUAL 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest.
  • Page 23 100 TECHNICAL MANUAL If option 1 from above list is dialed at step 2 If option 2 from above list is dialed at step 2 If option 3 from above list is dialed at step 2 If option 4 from above list is dialed at step 2 4.

  • Page 24: Setting A Programmed Message

    100 TECHNICAL MANUAL 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

  • Page 25: Alarm Reminder With Message

    100 TECHNICAL MANUAL 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at the programmed time and be canceled automatically.

  • Page 26: Caller Id Display

    100 TECHNICAL MANUAL 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set. CLI display options are the following: 0. NO DISPLAY No CLI data will be displayed.
  • Page 27 100 TECHNICAL MANUAL 2. Dial 0 or 1 to select CID or ANI Press UP or DOWN to select CID or ANI and press the right soft key 3. Dial display option 0, 1 or 2, e.g., 2 Press UP or DOWN to select option 4.
  • Page 28 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.

  • Page 29: Table Of Contents

    Forwarding Calls ...23–25 Call Pickup ...25 My Group Pickup ...26 Privacy Release ...26 NETWORK FORWARDING Call Forward Unconditional ...27 Call Forward Busy ...27 Call Forward No Response ...27 DIALING FEATURES Speed Dialing ...28 Programming Personal Speed Dial Numbers ...28–29 One Touch Speed Dialing ...29 Last Number Redial ...29 Manual Retry with Redial ...30 Save Number with Redial ...30...
  • Page 30 ABOUT THIS BOOK ...61 Your iDCS keyset is the most visible part of your telephone system. No mat- ter what model keyset you are using telephone calls are handled the same way. The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users.

  • Page 31: Idcs

    When changes are made, be sure that your program- mable keys are relabeled properly. Lines from the telephone company are “C.O. lines.” Calls on these lines are referred to as “outside calls.” Your system can have individual C.O. line keys or lines may be assigned to groups.

  • Page 32: Feature Access Codes

    FEATURE ACCESS CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes.
  • Page 33 iDCS 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. iDCS 18D Call 1 Call 2 PQRS WXYZ OPER Volume MICRO- PHONE For handsfree operation. 10 PROGRAMMABLE KEYS VOLUME CONTROL WITH TRI-COLORED LIGHTS KEYS Used to set inde- Used for CALL buttons, intercom...
  • Page 34 iDCS 64B AOM HOME PAGE iDCS 14B STRIP 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. Table of Contents Guide-Contents 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for...
  • Page 35 2B+D operation (your installing company can determine this) you may install a daughter module that provides a Single Line Interface (SLI) port for connection of a standard telephone device such as a cordless phone. iDCS KDB-FULL DUPLEX (FKDBF) The standard speakerphone mode of operation for a iDCS keyset is “half duplex”.
  • Page 36 ADDING AN iDCS 14 BUTTON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. •...

  • Page 37: Recall Dial Tone

    • Lift the handset or press the ANS/RLS key to answer, wait for dial tone and dial the telephone number or speed dial number again. NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.

  • Page 38: Busy Station Callback

    INTERCOM CALLS CALLING OTHER STATIONS • Dial the extension number or group number. • Wait for the party to answer. If you hear a brief tone burst instead of ring- back tone, the station you called is set for Voice Announce or Auto Answer.

  • Page 39: Calling Your System Operator

    CALLING YOUR SYSTEM OPERATOR • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension num- ber. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.

  • Page 40: Consultation Hold

    • If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: •...

  • Page 41: Forwarding Calls

    You may forward your calls to another station, group of stations or an exter- nal telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on.

  • Page 42: Forward Dnd

    • While on-hook, press TRANSFER and then dial 102. • Dial 6. • Dial the outside line access code followed by the telephone number that you want. • Press TRANSFER to store. • Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off.

  • Page 43: My Group Pickup

    If you system is equipped with the iDCS 500 LE version of software or iDCS 100 Enhanced Software, and your system is networked with another system, there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network.

  • Page 44: Speed Dialing

    SPEAKER key before you begin dialing. LAST NUMBER REDIAL To redial the last telephone number you dialed, press the REDIAL key or dial NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPEAKER key before you begin dialing.

  • Page 45: Manual Retry With Redial

    • While you are talking on an outside call, press SAVE. • Dial the telephone number as it is dictated to you on the key pad. • Press SAVE to store the number. To dial the number, press the SNR button. It will select the same line and dial the stored number.

  • Page 46: Meet Me Page

    PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • Lift the handset. • Press the PAGE key or dial 55. • Dial the desired zone number 0, 1, 2, 3 or 4. • After the attention tone, make your announcement.

  • Page 47: Programmed Messages

    To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. •...

  • Page 48: Established Call Pickup

    CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. • To cancel DND, press the DND key again or dial 400.

  • Page 49: Press The Transfer Key Followed By

    This will eliminate a momentary squeal. ACCOUNT CODES [iDCS 500 M VERSION & iDCS 100] When equipped with optional equipment, your system will allow calls to be charged to a specific account: •...

  • Page 50: Manual Signalling

    LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234. s l l s l l s l l s l l •...

  • Page 51: Ohva Reject

    This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is a Samsung Voice Mail card installed in the system and your keyset has a programmed AME key.

  • Page 52: Set Answer Mode (Co)

    SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes Calls under Intercom Calls for descriptions): • While on-hook, press TRANSFER and then dial 103. • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. •...

  • Page 53: Auto Answer Co Calls

    AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option is set to ON your phone will sound two beeps, the same as when a screened transfer is com- pleted, and you will be connected to the CO call.

  • Page 54: Call Log

    CALL LOG [iDCS 500 when a LAN board is installed and iDCS 100 ENHANCED VERSION] To view the last five outside numbers that you dialed, press the LOG key. This will display the last number that was dialed. Pressing the NEXT key will scroll through all five numbers.

  • Page 55: Call Duration Timer

    CALL DURATION TIMER The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the du- ration of the call.

  • Page 56: Personal Speed Dial Names

    LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. BACKSPACE WITH LCR If you misdial while using LCR, you can delete digits shown in the display by pressing the BSPC soft key as many times as necessary.
  • Page 57 TEXT MESSAGING [iDCS 500 L/LE VERSION ONLY] This feature allows two digital keyset users to respond to each other with preprogrammed messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party. The other station can view this message and take the appropriate action or respond back with another text message.

  • Page 58: Selecting Your Caller Id Display

    CALLER ID WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person call- ing your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as...

  • Page 59: Viewing The Next Caller Id Call

    To redial a number that has been saved, press the SNR key or dial 17. NOTES: 1. Your telephone system must have LCR correctly programmed to redial the saved number. 2. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPEAKER key before you begin dialing.

  • Page 60: With Keyset

    Press SCROLL and then press STORE to save this number in a person- al speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system ad- ministrator to determine the number of bins assigned to your keyset. 2.

  • Page 61: Svmi-4 Flow Chart

    Note that some features and prompts detailed here may not be available to all mailbox owners. See your system administrator if you have questions about feature availability. NOTE: The SVMi-4 works only with the iDCS 100 System. The SVMi-8 works with both systems, the iDCS 500 and the iDCS 100. HOME PAGE...
  • Page 62 HOME PAGE Table of Contents Guide-Contents SVMi-8 TELEPHONE KEYPAD INTERFACE...

  • Page 63: Accessing Your Mailbox

    ACCESSING YOUR MAILBOX Outside Callers • Dial the phone number that will be answered by the SVM. The main greeting will answer. • At the main greeting dial [#] plus your mailbox number (mailbox num- bers will usually match your extension number. •...

  • Page 64: Not Available

    This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system). Return the call directly to the telephone number that left the message. This will work for internal and external callers, but Caller ID service is needed to use this feature on an outside call.

  • Page 65: Access Manager

    Schedule Future Delivery [SVMi-8 ONLY] Send a Copy to Someone Else # Save the Recording Setting Message Attributes [SVMi-8 ONLY] If after recording a message you select [4] you can set up any combination of the following delivery options: Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery...

  • Page 66: Personal Greetings

    There are several different 'Call Coverage' conditions to which you may assign any of your 9 greetings. This will allow different greetings to play depending on the type of call, or the condition of your telephone. The Call Coverage conditions that you can assign specific greetings to are...

  • Page 67: Mailbox Administration

    When this function is activated, the SVM will call any outside or inside telephone number, after each message is left in your voice mailbox. To hear your message at the remote location, pick up the telephone and enter your access code.

  • Page 68: Message Broadcast

    Auto Play Message Information [SVMi-8 ONLY] If this option is enabled, the date, time and sender’s name will be played automatically before each message. If this is disabled, the information must be requested manually by pressing '00'. To enable this feature: ■...

  • Page 69: Personal Administration Settings

    ■ From the Main Mailbox Menu press [#][7]. [SVMi-8 ONLY] ■ Press [3]. The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad. Follow the instructions to enter a new name. You will be prompted to enter your last name and then your first name.

  • Page 70: Call Record

    AME Password If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. If the password option is turned on, while a message is being left, press the flashing AME light and enter your station password (not your SVMi-8 pass- word).

  • Page 71: Personal Speed Dial Numbers

    PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 72: Idcs

    Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
  • Page 73 32 Button Module with Keyset ...52 64 Button Module with Keyset ... 52 SVMi-4 / SVMi-8 ...53 SVMi-4 Flow Chart ...54 Accessing your Mailbox ...55 SVMi-8 Telephone Keypad Interface ...56–57 Getting Started ...58 Listen to your Messages ...58 Subscriber Main Menu ...58 Guide-Contents...

  • Page 74: About This Book

    ABOUT THIS BOOK ...73–74 Your keyset is the most visible part of your telephone system. No matter what model keyset you are using, with or without a display, telephone calls are handled the same way. The LCD 12B and LCD 24B keysets have a few addi- tional conveniences that are not available to STD 24B, Basic 12B and 7B keyset users.

  • Page 75: User Orientation

    When changes are made, be sure that your program- mable keys are relabeled properly. Lines from the telephone company are “C.O. lines.” Calls on these lines are referred to as “outside calls.” Your system can have individual C.O. line keys or lines may be assigned to groups.

  • Page 76: Lcd 24B Keyset Layout

    SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF Busy Tone—Indicates the station you dialed is busy.

  • Page 77: Lcd 12B Keyset Layout

    LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the desig- nation strip. Label the designation strip. Replace the strip and cover.
  • Page 78 BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the desig- nation strip. Label the designation strip. Replace the strip and cover.
  • Page 79 • Lift the handset or press the ANS/RLS key to answer, wait for dial tone and dial the telephone number or speed dial number again. NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.
  • Page 80 • While you are listening to confirmation tone, press the HOLD key. This will cancel the oldest set callback. NOTES: 1. If the hot keypad feature is turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing.
  • Page 81 AUTO ANSWER MODE (INTERCOM CALLS ONLY) When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. • Your microphone and speaker are turned on and you can speak hands- free. For privacy, use the handset. If you are using a 7B phone you must pick up the handset to speak to the calling party.
  • Page 82 CALL PROCESSING SYSTEM HOLD • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. •...
  • Page 83 You may forward your calls to another station, group of stations or an exter- nal telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on.
  • Page 84 • While on-hook, press TRSF and then dial 102. • Dial 6. • Dial the outside line access code followed by the telephone number that you want. • Press TRSF to store. • Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off.
  • Page 85 FORWARD DND To forward your phone when you activate DND. • Dial 607 plus the extension number or group number. • Receive confirmation tone and hang up. NOTE: 1. If the Hot Keypad feature has been turned off you must first lift the hand- set or press the SPK key before you begin dialing.
  • Page 86 NETWORK FORWARDING If you system is equipped with the iDCS 100 Enhanced Software, and your system is networked with another system, there are 3 types of forwarding that must be used when you want to forward calls to a station that is locat- ed in another system on your network.

  • Page 87: Save Number With Redial

    SPK or MONITOR key if you are using a 7B phone before you begin dialing. LAST NUMBER REDIAL To redial the last telephone number you dialed, press the LNR key or dial 19. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPK or MONITOR key before you begin dialing.
  • Page 88 The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging. The iDCS 100 offers two different methods: MANUAL PARK ORBITS •...
  • Page 89 To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. •...

  • Page 90: Do Not Disturb

    CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. • To cancel DND, press the DND key again or dial 400.

  • Page 91: Group Listening

    CALLING THE DOOR PHONE/ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room. • Dial the extension number of the door phone. • You will be connected to the door phone and you can listen or have a conversation.

  • Page 92: Ohva Block

    • Press the flashing CALL button on your keyset. This will place the orig- inal party on hold and allow you to talk to the announcing party. • To return to your first party, press the key corresponding to your original call.

  • Page 93: Set Answer Mode

    This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is a Samsung Voice Mail card installed in the system and your keyset has a programmed AME key.

  • Page 94: Key Confirmation Tone

    KEY CONFIRMATION TONE You can hear a short beep (confirmation tone) each time you press a button on the dial pad. This tone can be turned on or off. • While on-hook, press TRSF and then dial 110. • Dial 040 to turn tones off or 041 to turn tones on. •...
  • Page 95 CALL DURATION TIMER The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the du- ration of the call.
  • Page 96 ALARM REMINDER MESSAGES When you use the alarm/appointment reminder feature, you create a 16 character reminder message. When the alarm rings, your message will ap- pear instead of [ALARM REMINDER]. To program reminder messages: • Press TRSF and then dial 116. •...
  • Page 97 LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. HOME PAGE...

  • Page 98: Idcs

    To redial a number that has been saved, press the SNR key or dial 17. NOTES: 1. Your telephone system must have LCR correctly programmed to redial the saved number. 2. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPK key before you begin dialing.
  • Page 99 INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: •...

  • Page 100: Button Module With Keyset

    Note that some features and prompts detailed here may not be available to all mailbox owners. See your system administrator if you have questions about feature availability. NOTE: The SVMi-4 works only with the iDCS 100 System. The SVMi-8 works with both systems, the iDCS 500 and the iDCS 100. Guide-Contents...

  • Page 101: Flow Chart

    FLOW CHART 1 and 3 - While Listening to Messages 2 - While Recording Messages Play Messages Previous Message Save Messages Discard Messages Reply to Sender Call Sender Forward a Copy Rewind 5 Secs Pause, Resume Forward 5 Secs ✱ Change Speed Cancel Play Options...
  • Page 102 HOME PAGE Table of Contents Guide-Contents SVMi-8 TELEPHONE KEYPAD INTERFACE...

  • Page 103: Getting Started

    This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system). Return the call directly to the telephone number that left the message. This will work for internal and external callers, but Caller ID service is needed to use this feature on an outside call.

  • Page 104: Record And Send A Message

    Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. Move to the next message. This does not Save or Discard the current message - it is retained as new. Scan.
  • Page 105 There are several different 'Call Coverage' conditions to which you may assign any of your 9 greetings. This will allow different greetings to play depending on the type of call, or the condition of your telephone. Guide-Contents...
  • Page 106 When this function is activated, the SVM will call any outside or inside telephone number, after each message is left in your voice mailbox. To hear your message at the remote location, pick up the telephone and enter your access code.
  • Page 107 ■ From the Mailbox Main menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: Press [1] to toggle message alert on and off. Press [2] to set the schedule when you would like to be notified. [SVMI-8 ONLY] Press [3] to be notified on urgent messages only.
  • Page 108 ■ From the Main Mailbox Menu press [#]. ■ Press [3]. The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad. Follow the instructions to enter a new name. You will be prompted to enter your last name and then your first name.
  • Page 109 KEYSET USER FEATURES The following options are available if you have a display keyset. They require setup by the System Administrator. Message Waiting Lights When a new message is left in your mailbox, the light on your VMMSG key will flash. Press this flashing key and follow the prompts to retrieve mes- sages.
  • Page 110 If you have new messages, in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the SVM. HOME PAGE Table of Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 111 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 112 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.

  • Page 113: Network Forwarding

    HOME PAGE This booklet provides instructions for using an industry standard single line telephone set with the iDCS systems. A variety of single line sets from many different manufacturers are available. Check with your service and installa- tion company to ensure proper operation with the iDCS system.

  • Page 114: Distinctive Ringing

    THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide the iDCS system with dial tone. This is also referred to as internal or intercom dial tone. To get an out- side line from the telephone company, dial an access code, usually the digit “9.”...
  • Page 115 SENDING A FLASH While you are on an outside call, hookflash, receive transfer tone and dial 49 to send a flash to the telephone company. This may be required for some custom calling features or CENTREX lines. Note: Flash is not available on an ISDN circuit.
  • Page 116 • Hookflash, receive transfer tone, dial 44, receive transfer tone and hang up. • When the busy station becomes free, your telephone will ring. • Lift the handset to automatically call the now idle station. NOTE: You have 30 seconds to answer or the callback will be canceled.

  • Page 117: Holding Calls

    • To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation. NOTE: A standard telephone can put only one call on hold at a time. HOLD RECALL If you leave a call on hold longer than the hold timer, the call will recall your station.

  • Page 118: Setting Up A Conference

    When the parties on the outside lines hang up, the lines will release automatically, proceding disconnect supervision is supplied by the telephone company. FORWARDING YOUR CALLS You may forward your calls to other stations or groups of stations. When they are programmed, Forward All Calls will have priority over Forward Busy and Forward No Answer conditions.
  • Page 119 Table of Contents NETWORK FORWARDING If your system is equipped with iDCS 500 LE Software or iDCS 100 Enhanced Software and your system is networked with another system, there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network.
  • Page 120 • Lift the handset and dial 17. This step will select the same line and dial the number for you. This telephone number is stored in memory until you save another. When you do, the new number will be saved and the old number will be erased.

  • Page 121: Retrieving A Parked Call

    PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • Lift the handset. • Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all internal zones. • After the brief attention tone, make the announcement. MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers: •...

  • Page 122: Canceling A Message

    CANCELING A MESSAGE You can cancel a message indication that you have left at another station. • Lift the handset. • Dial 42 plus the extension number of that station. To cancel all message indications left at your phone: • Lift the handset and dial 42 plus your extension number. •...

  • Page 123: Changing Your Station Passcode

    To enter an account code after the outside party hangs up. • After the outside party hangs up, hookflash, receive confirmation tone and then dial 47. • Dial the account code (it may be a maximum of 12 characters includ- and #).
  • Page 124 PERSONAL SPEED DIAL NUMBERS C C O O D D E E N N A A M M E E T T E E L L E E P P H H O O N N E E N N U U M M B B E E R R _________________________ _________________________ _________________________...

  • Page 125: Idcs Systems

    Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.

  • Page 126: Program Trunk Names

    TABLE OF CONTENTS ABOUT THIS BOOK ... 1 SPECIAL FEATURES System Ring Plans ... 2 Manual Ring Plan Change ... 2 Temporary Ring Plan Override ...2 Calling The System Operator ... 3 Operator Recalls ... 3 Executive Barge-in... 3 Walking Class of Service ...4 In/Out of Group...4 Direct Inward System Access (DISA) ...
  • Page 127 Table of Contents ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know. The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them.

  • Page 128: Calling The System Operator

    SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why differ- ent ring plans are required can include normal day operation, night opera- tion, using different operators during different lunch shifts and Saturday or evening hours of operation.

  • Page 129: Walking Class Of Service

    WARNING Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way responsible for the possible misuse of this feature. WALKING CLASS OF SERVICE You can change a restricted station’s class of service to the same class as your station, allowing you to make calls or use features that would otherwise be restricted from that station.

  • Page 130: Disa Security

    250 entries for an iDCS 100 or iDCS 500 M system, and 500 entries for an iDCS 500 L/LE system. Each authorization code has an associated class of service. When the code is entered, the class of service is changed to that of the authoriza- tion code.

  • Page 131: Using The Tie Line

    The system has a system-wide abandoned calls list that stores CID informa- tion for the last 50 calls in the iDCS 500 M and iDCS 100 (100 in the iDCS 500 L/LE version) that rang but were not answered and were accompanied with valid CID information.
  • Page 132 WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way responsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.

  • Page 133: Customer Level Access

    HOME PAGE Table of Contents SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open sys- tem programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company.

  • Page 134: Program Keys

    CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP &...

  • Page 135: Display Shows

    2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right 3. Press HOLD to reset the passcode 4. Press the right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPK to store and advance to the next program...
  • Page 136 2 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program Guide-Contents Table of Contents DISPLAY [701] TRUNK NAME [704] TRUNK NAME [704] TRUNK NAME SAMSUNG and press the...

  • Page 137: Program Station Group Names

    The speed dial codes are 500 line access code and the telephone number to be dialed. The access code can be any line group, individual line, station group or individual extension. The speed dial number can be up to 24 characters long including ✱, #, DISPLAY FLASH and PAUSE.

  • Page 138: Program System Speed Dial Names

    OR press TRSF to store and exit programming OR press SPK to store and advance to the next program Guide-Contents Table of Contents DISPLAY SYS SPEED NAME 500: SYS SPEED NAME 505: SYS SPEED NAME Program 505:SAMSUNG and press the right soft Program System Speed Dial...

  • Page 139: Dial The Location Number (E.g

    NUMBERS FOR OTHER STATIONS Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers.

  • Page 140: Dial The Speed Dial Location (E.g

    “Return at XXXXX” so other people will know when to reach you. The iDCS 100 and iDCS 500 M system stores 20 messages for you to choose from, numbered from 01-20. The iDCS 100 system does not contain any [205] SPEED NAME special messages for adding date and time mark.

  • Page 141: Set Alarm/Appointment Reminder With Message

    OR press SPK to store and advance to the next program SET ALARM/APPOINTMENT REMINDER WITH MESSAGE Keyset users can set their own alarms but standard telephone users cannot. The system administrator can set alarm/appointment reminders for other sta- tions in the system. PROGRAM KEYS UP &...
  • Page 142 VT ...Voice Mail Transfer ...Voice Mail Group 501–519 for the iDCS 100 501–529 for the iDCS 500 M 501–549 for the iDCS 500 L/LE SG ...Station Group ...501–519 for the iDCS 100 501–529 for the iDCS 500 M 501–549 for the iDCS 500 L/LE HOME PAGE...

  • Page 143: Port

    PROGRAMMING ACCOUNT CODES This program is used to add or change account code entries. PROGRAM KEYS KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries. SPK/RLS - Used to clear data.

  • Page 144: Idcs

    The translation table consists of 400 entries in the iDCS 500 system (1500 on L/LE version) or 350 entries in the iDCS 100 system with each entry com- prised of a ten digit telephone number and a 16 digit name.

  • Page 145: Customer Set Relocation

    HOLIDAY This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. PROGRAM KEYS UP & DOWN - Used to scroll through options. KEYPAD - Used to enter selections.
  • Page 146 SYSTEM MAINTENANCE ALARMS The iDCS 500 system (with a LAN board installed) and the iDCS 100 Enhanced Software version system provide a feature that self-checks for any failures. If a failure does occur in the iDCS software or hardware, a fault error will be generated and buffered to an alarm report.
  • Page 147 June 2002 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment engineering and manufacturing may warrant.

  • Page 148: Overview

    Table of Contents Guide-Contents OVERVIEW Your iDCS 100 telephone system is equipped with an integrated option package to enhance call processing. The improved feature support is in the form of Auto Attendant and Uniform Call Distribution. One or both may be ac-...

  • Page 149: Recording Greetings

    When the alternate greeting is set, the iDCS 100 system will go into the ring plan selected. If a RTO or a RP key is programmed on the iDCS 100 and alternate greeting is enabled, then the RTO or RP key will FLASH.

  • Page 150: Uniform Call Distribution

    Manually changing an Auto Attendant greeting to an alternate greeting will flash the RTO and/or RP button to indicate that the alternate greeting is set. The system will continue in the selected ring plan until manually changed. The auto ring plan service will be suspended during this time. HOME PAGE Table of Contents UNIFORM CALL DISTRIBUTION...

  • Page 151: Do Not Disturb

    Your SUPERVISOR key will flash and the keyset display will indicate the type of alarm condition (time or number of calls) and an audible alarm will sound. NOTES: 1. Pressing the SUPERVISOR key has no effect on the visual alarm but it will cancel the audio alarm (stop it from ringing until the next activation—...

  • Page 152: Admin

    Press the UP key. You will be presented with the following display. It shows you the first station in the UCD group, its associated directory name and the status of that station (in group, out of group or in DND). 212: FRED SMITH status: IN NOTE: Press the key directly below the word IN or OUT to change the sta-...

  • Page 153: Call Statistics

    CALL STATISTICS The following is a description of statistics that can be viewed by a UCD Su- pervisor. Calls in Queue Now How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. Abandoned Calls This shows the number of callers that reached the UCD group, but hung up before being answered.

  • Page 154: Longest Queue Time Now

    Longest Queue Time Now This shows the longest call currently in queue. The queue time is calculated as follows: Queue time begins when a caller starts to hear the first UCD message. Queue time ends when a caller is either: Answered by an agent.

  • Page 155: Sample Ucd Report

    SAMPLE UCD REPORT ======================================================= UCD GROUP 505 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)...00:40 NUMBER OF TIMES ALL AGENTS BUSY...00002 AVERAGE TIME IN QUEUE...00:51 TOTAL CALLS RECEIVED...00011 LONGEST QUEUE TIME (TODAY)...02:14 TOTAL CALLS ABANDONED...00004 AGENT STATISTICS...

This manual is also suitable for:

Idcs 28dIdcs 18dIdcs 8dIdcs 64b aomIdcs 14b

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