Cisco SPA300 Series Quick Reference Card

Phone Quick Reference Card

Cisco Small Business

SPA300 Series and SPA500 Series

IP Phone with Cisco Unified

Communications UC320W

This guide helps you to get started using your IP

Phone with the Cisco Unified Communications System

UC320W. For details, see the phone user guide (links

on page 2).

Features depend on the phone model and the

N

OTE

phone setup at your site. Some features may be

unavailable on your phone.

T

IP

•

A rectangular box indicates a softkey on the

screen, such as

(not available on all

Redial

models).

#

•

A circle indicates a key, such as

.

•

An icon indicates a phone button. such as

.

Placing a Call

1. Choose an audio device.

–

Use the handset: Lift it off hook.

–

Use the phone speaker: Press

.

–

Use a headset (not included): Press

.

2. Press a line button (optional). If you do not

choose a line button, the first button is used by

default.

3. Dial an extension number or an external number.

Dialing an External Number

•

Dial from a shared FXO (trunk) line: Enter the

phone number, including any long-distance prefix

required by your phone service. No access code is

needed.

•

Dial from a personal extension (if allowed): Enter

9

the access code, such as

. Enter the phone

number, including any long-distance prefix

required by your phone service. Check with your

phone administrator for details.

Answering a Call

Answer

Press

, or choose an audio device, as

described below.

•

Use the handset: Lift it off hook.

•

Use the phone speaker: Press

.

•

Use a headset (not included): Press

.

If multiple lines are ringing, press the navigation

N

OTE

button to display call information. Select a call, and

Answer

then press

.

Ending a Call

End Call

Press

. Alternatively, depending on the audio

device in use, replace the handset, press

, or press

.

Creating a Conference Call

Not available on SPA301

•

SPA501G: During a call with one party, press

.

Dial the extension or phone number of the third

party. When connected, press the button again.

•

Other models: During a call with one party, press

Conf

. Dial the extension or phone number of

the third party. When the party answers, press the

button again.

Ending a Conference Call

•

End the conference for everyone: Press

End Call

or hang up.

•

Exit the conference while the other parties

Join

continue: Press

.

Transferring a Call

FLASH

•

SPA301: Press

. Dial the extension or

phone number. Anytime after the call starts ringing,

FLASH

press

again.

•

SPA501G: Press

. Dial the extension or phone

number. Anytime after the call starts ringing, press

again.

•

Other models:

Bxfer

–

Immediate Transfer: Press

or

BlindXfer

. Dial the extension or phone

number.

Transfer

–

Attended Transfer: Press

or

Xfer

. Dial the extension or phone

number. After speaking to the other party,

Transfer

Xfer

press

or

again.

Holding and Resuming Calls

FLASH

•

SPA301: To hold a call, press

. To resume

FLASH

a held call, press

twice.

•

Other models: To hold a call, press

or

. To resume a held call, press

Hold

Resume

or the flashing line button.

Audio Options

•

Mute your audio: Press

.

•

Change the volume during a call:

–

SPA301: Press

repeatedly.

–

Other models: Press + to increase or

press - to decrease the volume.

Checking Your Voicemail

•

Check messages for your primary personal

extension (if enabled): Press

. Enter your

#

password (default 12345), followed by

.

•

Check messages for other extensions: Press

#

. Press

. Enter the mailbox number,

#

followed by

. When prompted, enter the

#

password (default 12345), followed by

.

78-19747-01

Cisco Systems, Inc.

www.cisco.com

Small Business Support

US: 1-866-606-1866 (Toll Free, 24/7)

Global: www.cisco.com/go/sbsc

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party trademarks mentioned are the property of their respective

owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1005R)

Copyright © 2011 Cisco Systems, Inc. All rights reserved.