Alcatel-Lucent 8078s Premium User Manual
Show thumbs
Also See for 8078s Premium:
- User manual (119 pages) ,
- User manual (70 pages) ,
- User manual (71 pages)
1
2
3
Table Of Contents
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
Related Manuals for Alcatel-Lucent 8078s Premium
Summary of Contents for Alcatel-Lucent 8078s Premium
- Page 1 OpenTouch® Suite for MLE 8078s Premium DeskPhone 8068s Premium DeskPhone 8058s Premium DeskPhone 8028s Premium DeskPhone 8018 DeskPhone 8008 DeskPhone User Manual 8AL90339ENACed01-1822...
- Page 2 Your phone can be used in any business environment, from on-premise PBX, to cloud deployment on multiple platforms, such as Alcatel-Lucent Enterprise servers or third-party SIP telephony platforms. This document describes the services offered by the following sets connected to an OmniPCX Enterprise system: •...
- Page 3 Premium DeskPhone Some features depend on the type of the set. 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 IP Phone Color screen Monochrome screen Busy light logo on back shell Theme (skin) Bluetooth® handset Bluetooth® Smart Ready Compatible with Bluetooth®...
-
Page 4: Table Of Contents
Premium DeskPhone 8078s Bluetooth/ 8078s Premium DeskPhone 1.1.1 Phone description 1.1.2 Main screen and navigation keys 1.1.3 Call management screen 1.1.4 Access to the user local menu 1.1.5 Change the theme (skin) of your phone 1.1.6 Busy light logo on back shell 1.1.7... - Page 5 Premium DeskPhone 1.12 Description of the connectors 1.13 Add-on module 1.13.1 Install the add-on to the deskphone 1.13.2 Install more than one add-on module 1.13.3 Attach the add-on with the clip 1.13.4 Changing or updating the paper label 1.14 ALE Wideband Bluetooth® Handset 1.14.1 Voice prompts 1.14.2...
- Page 6 Premium DeskPhone 3.1.1 Other methods for calling a second contact 3.1.2 Release the second call and recover the call on hold Answering a second call during a conversation Switching between calls (Broker call) Transferring a call Three-way conference with internal and/or external contacts (conference) 3.5.1 Cancel conference and return to first contact (If conference is active) 3.5.2...
- Page 7 Premium DeskPhone 7.5.4 Activate/deactivate meeting mode (progressive ringing) 7.5.5 Activate/deactivate discreet ring mode 7.5.6 Adjust ringer volume while a call arrives Adjusting the brightness of the deskphone (8078s, 8068s, 8058s, 8028s Premium DeskPhone) 7.6.1 Auto-adjusting of the brightness 7.6.2 Adjust the brightness when the phone is in use 7.6.3 Adjust the dimmed brightness when the phone is not in use 7.6.4...
- Page 8 Premium DeskPhone 10.1 Agent set Open an agent session (LogOn) – Agent set 10.2 10.2.1 For a decision maker agent ACD application welcome screen – Agent set 10.3 10.4 Close an agent session (LogOff) 10.5 Supervisor station 10.6 Open a supervisor session (LogOn) 10.7 Processing group- Supervisor entry/withdrawal 10.8...
- Page 9 Connect the device 12.5 Wall mounting kit 12.5.1 8068s, 8058s, 8028s Premium DeskPhone 12.5.2 8018 DeskPhone 12.5.3 8008 DeskPhone 12.6 Connect a 3 pole jack headset 12.7 Alcatel-Lucent Enterprise Application Partner Program 15.1 Safety Instructions 15.2 Regulatory Statements 9 /107 8AL90339ENACed01...
-
Page 10: 8078S Bluetooth/ 8078S Premium Deskphone
Getting to know your telephone 1.1 8078s Bluetooth/ 8078s Premium DeskPhone This phone is part of the IP phone range. With its 5 inches touch color display, the 8078s Premium DeskPhone delivers a great user experience and a great conversation comfort with an outstanding wideband audio quality either in hands-free or using the comfort handset. -
Page 11: Call Management Screen
Premium DeskPhone Use the 'OK' softkey to validate your choices and options while programming or configuring. Use the 'Back/Exit' icon to go back to the previous step. Use the 'Setting' icon for quick access to the user local menu. Use the 'Bluetooth®' icon to open Bluetooth® settings. 1.1.3 Call management screen Tabs: Incoming call icon, Call in progress,... -
Page 12: Busy Light Logo On Back Shell
Premium DeskPhone 1.1.6 Busy light logo on back shell The logo on back shell can be illuminated. The color changes when you are busy. • The phone is in idle state. • (long press) Display Advanced Busy light • Activate or deactivate the logo LED feature. •... -
Page 13: 8068S Bluetooth/ 8068S Premium Deskphone
Premium DeskPhone 1.2 8068s Bluetooth/ 8068s Premium DeskPhone This phone is part of the IP phone range. With its color display associated to 10 dedicated functions keys, and an intuitive navigation key, the 8068s Premium DeskPhone delivers a great user experience and great conversation convenience with an outstanding audio quality in either hands-free mode or using the comfort handset. -
Page 14: Call Management Screen
Premium DeskPhone Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the homepage (long press). Manage your call forwarding by pressing the key associated with the forward icon. • Stationary arrow: No forwarding activated. •... -
Page 15: Change The Theme (Skin) Of Your Phone
Premium DeskPhone 1.2.5 Change the theme (skin) of your phone • The phone is in idle state. • (long press) Skin • Select the desired new theme from the list (Classical, Rainbow, Green, Luxury, Release, Arcturus). Some skins (Arcturus) depend on the release of the phone. The pictures are given as an example. -
Page 16: 8058S Premium Deskphone
Premium DeskPhone 1.3 8058s Premium DeskPhone This phone is part of the IP phone range. In addition to a color display associated to 6 dedicated function keys and an intuitive navigation key, the 8058s Premium DeskPhone provides 4 programmable softkeys as a smart add-on module, for a quick access to your favorite contacts or features. -
Page 17: Main Screen And Navigation Keys
Premium DeskPhone 1.3.3 Main screen and navigation keys Top bar (date, time, status icons) Display the page by selecting Forward icon. the corresponding tab. Softkeys: Menus and actions Programmable softkeys available depending on the (optional) selected page. OK key: Use this key to validate your choices and options while programming or configuring. Left-right navigator: In idle state, use this key to move from one page to another. -
Page 18: Access To The User Local Menu
Premium DeskPhone 1.3.5 Access to the user local menu (long press) Open the user local menu: Audio, Display, Skin, About (see: User local menu). 1.3.6 Change the theme (skin) of your phone • The phone is in idle state. • (long press) Skin •... -
Page 19: 8028S Premium Deskphone
Premium DeskPhone 1.4 8028s Premium DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset. -
Page 20: Call Management Screen
Premium DeskPhone 1.4.3 Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions … available depending on the call status (when Notification (popup) of presentation screen is incoming call not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call). -
Page 21: 8018 Deskphone
Premium DeskPhone 1.5 8018 DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset. -
Page 22: Call Management Screen
Premium DeskPhone 1.5.3 Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions … available depending on the call status (when Notification (popup) of presentation screen is incoming call not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call). -
Page 23: 8008 Deskphone
Premium DeskPhone 1.6 8008 DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display with six dedicated function keys and an intuitive navigation key, the 8008 DeskPhone provides high audio fidelity for telephone calls either in hands-free mode or using the comfortable handset. It is compatible with teleworking. -
Page 24: Call Management Screen
Premium DeskPhone Manage your call forwarding by pressing the key associated with the forward icon. • Stationary white icon: No forwarding activated. • Rotating arrow: Forwarding activated. 1.6.3 Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions …... -
Page 25: Welcome Screens
Premium DeskPhone 1.7 Welcome screens 8078s 8068s 8058s 8028s/8018/8008 1.7.1 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing to the page tabs at the top of the screen. The selected page is highlighted. -
Page 26: User Local Menu
• Parameters Use your DeskPhone as a Bluetooth® audio accessory. The 8078s Premium DeskPhone has a specific icon (quick access) to manage Bluetooth® devices (add device, list of paired devices, remove device). Skin Change the theme (skin) of your phone (optional). -
Page 27: Status Icons/ Call Icons
Premium DeskPhone About Use this menu to find information about the software and hardware releases of your deskphone. Use this menu to obtain the link to the user manual of your deskphone or the link to the Rainbow home page. •... -
Page 28: Permanent Features Keys
Premium DeskPhone 1.10 Permanent features keys They are located just above the loudspeaker. 8078s 8068s 8018 8008 Description 8058s 8028s • Mute and interphony key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to interphony mode. When you receive a call, the phone hooks off automatically and you go straight into hands-free mode. -
Page 29: Keyboard
Premium DeskPhone 1.11 Keyboard 1.11.1 Magnetic alphabetic keyboard (8078s, 8068s, 8058s, 8028s Premium DeskPhone) Your set is provided with a magnetic alphabetic keyboard. The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. -
Page 30: Alpha-Numeric Keyboard (8008/8018 Deskphone)
Premium DeskPhone 1.11.2 Alpha-numeric keyboard (8008/8018 DeskPhone) Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key (usually the first preprogrammed key). •... -
Page 31: Description Of The Connectors
Premium DeskPhone 1.12 Description of the connectors Various connections to allow phone extensions. The type of connectors you have depends on your phone. 8078s, 8068s, 8058s, 8028s 8018 8008 Jack connector - CTIA standards A Microphone B Ground C Audio (right) D Audio (left) 8078s 8068s 8058s 8028s 8018 8008 Universal Serial Bus (USB-c) connector... -
Page 32: Add-On Module
Premium DeskPhone 1.13 Add-on module Depending on your DeskPhone, phone capabilities can be extended with add-ons: 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 Premium Add-on 10 keys modules Premium Smart display 14 keys module Premium add-on 40-key modules 1.13.1 Install the add-on to the deskphone •... -
Page 33: Install More Than One Add-On Module
Premium DeskPhone 1.13.2 Install more than one add-on module It is possible to connect up to three add-on modules (Premium Smart Display 14 keys, Premium Add-on 40 keys). To attach another add-on, affix and connect the new add-on to the one that is already connected: •... -
Page 34: Changing Or Updating The Paper Label
Premium DeskPhone 1.13.4 Changing or updating the paper label • Premium Add-on 10 keys (with paper labels) o Remove the protective cover (1): Insert a thin object (or your fingernail) in the slot (a) to lift the protective cover. Carefully remove the cover at the first notch (b). The cover is held in place by small notches, take care not to break the plastic cover near the notches. -
Page 35: Ale Wideband Bluetooth® Handset
Premium DeskPhone 1.14 ALE Wideband Bluetooth® Handset The Bluetooth® Wireless handset is only available with compatible Bluetooth® deskphones. 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 ALE Wideband Bluetooth® Handset LED (Front and back of the device) • Blue flashing: Normal operation. •... -
Page 36: Voice Prompts
Premium DeskPhone 1.14.1 Voice prompts The voice prompts help you to manage functions of the handset. Voice prompts are available in 5 languages. The default language is English. To hear the prompt, the handset has to be near your ear. To select the next language, with the handset turned on, double press the 2 keys of the handset (B,C) at the same time. -
Page 37: Ale Bluetooth® Handset
Premium DeskPhone Connect the handset with the deskphone • Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be displayed. • Select the Bluetooth® wireless handset displayed in your deskphone: “ALE BT WB Handset”. • Add the device by selecting the relevant menu on your deskphone (Depending on the deskphone). -
Page 38: Led
Premium DeskPhone 1.15.1 LED • Off: operating normally. • Green flashing: in communication. • Green steady: handset charging. • Orange flashing: battery charge low or handset outside coverage zone. • Orange steady: malfunction. If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or terminate the call. -
Page 39: Pairing And Connecting The Bluetooth® Wireless Handset
Premium DeskPhone 1.15.3 Pairing and connecting the Bluetooth® wireless handset This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding menu is not displayed or is inactive. Before the Bluetooth® handset can be used, it must be correctly paired to the terminal. •... -
Page 40: Audio Encryption
Premium DeskPhone 1.17 Audio encryption Your deskphone supports telephony encryption. On a secured telephone network (IPTouch Security, SSM box), voice and signaling are encrypted. If the communication is encrypted, the following icon is displayed in the communication screen. The call in progress icon is replaced by this icon. In idle state, the following icon is displayed in the status bar to indicate that the signal is encrypted (depending on the icon priority, see chapter:Status icons). -
Page 41: Identify The Terminal You Are On
Premium DeskPhone Using your telephone 2.1 Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. 2.2 Consulting the call log At any time, you can consult all answered and unanswered incoming and outgoing calls. •... -
Page 42: Making A Call
Premium DeskPhone 2.3 Making a call Use one of the following: • Dial the destination number. The hands-free mode is activated automatically. • Unhook the handset Dial the destination number. • Press the Off-hook key of the headset Dial the destination number. •... -
Page 43: Ignore Call
Premium DeskPhone 2.5 Ignore call A call is received: • Press on the On-hook key on the permanent features keys panel. • Your phone no longer rings but your caller still hears the ringing tone. You can still answer the call after you have ignored it. 2.6 Switching between audio modes During the conversation, you can switch between different audio modes (handset, loudspeaker, hands- free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode... -
Page 44: Activating The Loudspeaker During A Conversation (Handset Lifted) - Group Listening Feature
Premium DeskPhone For each audio mode, during the conversation, you can adjust the volume by pressing the volume keys. The number of levels depends on the audio mode (8 for handset and headset 10 for hands-free and loudspeaker). The selected volume, for each audio mode, will be saved for future conversations. •... -
Page 45: Make Calls Via Your Programmed Call Keys (Perso Page/F1 And F2 Keys/Add-On Module)
Premium DeskPhone 2.9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add- on module) If you have programmed a direct call key, select it to make the call. 2.10 Redialing 2.10.1 Redialing the last number dialed (redial) •... -
Page 46: List Of Last Callers
Premium DeskPhone 2.12.2 List of last callers • Use one of the following: Non replied call / xx Non replied calls o Reach the 'Menu' page. Events • Select the type of call: No non replied internal call / xx Non replied internal calls No non replied external call / xx Non replied external calls •... -
Page 47: Sending Dtmf Signals
Premium DeskPhone 2.15 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. Depending on the system configuration, the DTMF can be activated by default. If DTMF is not activated by default on your system: •... -
Page 48: Consulting Your Voice Mailbox
Premium DeskPhone 2.18 Consulting your voice mailbox You are notified of a new event when the message key is flashing. • • new voice message / x new voice messages • Enter your personal code Display name of sender, with date, time and ranking of message. •... -
Page 49: Consulting Text Messages
Premium DeskPhone 2.20 Consulting text messages You are notified of a new event when the message key is flashing. • Number of messages received. • New text message/ new text messages • Read message (Read msg) Display name of sender, with date, time and ranking of message. •... -
Page 50: Making A Second Call During A Conversation
Premium DeskPhone During a conversation 3.1 Making a second call during a conversation • During a conversation. • New call The first call is on hold. • Number of second contact. 3.1.1 Other methods for calling a second contact • Dial directly the number for your call. -
Page 51: Switching Between Calls (Broker Call)
Premium DeskPhone 3.3 Switching between calls (Broker call) During a conversation, a second call is on hold. Use one of the following: • Select the call on hold icon from the conversation screen. • Select the tab which is displaying the call on hold Retrieve •... -
Page 52: Placing A Call On Hold (Hold)
Premium DeskPhone 3.7 Placing a call on hold (hold) 3.7.1 Exclusive hold During a conversation, you wish to place the call on hold and recover it later, on the same telephone. • During a conversation. • Use one of the following: Select the incoming call icon. -
Page 53: Intrusion Into An Internal Conversation (Barge-In)
Premium DeskPhone Retrieve the call from another phone: • Reach the 'Menu' page. • Settings My services Consult Call pick up services Park/retrieve call • Enter the number of the parking destination phone. This feature is accessible via a programmed key. •... -
Page 54: Answering The General Bell
Premium DeskPhone Sharing 4.1 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: • Reach the 'Menu' page. • Settings My services Consultation Call pick up services Night service call pick up 4.2 Manager/Assistant filtering System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be directed to one or more assistants. -
Page 55: Calling An Internal Contact On His/Her Pager
Premium DeskPhone Return into your group: • Reach the 'Menu' page. • Settings My services Consultation (Consult) Additional services Go into hunting group • Enter your group number. This feature is accessible via a programmed key: Into group (In group) (by default). Belonging to a group does not affect the management of direct calls. -
Page 56: Forwarding Calls To Another Number (Immediate Forward)
Premium DeskPhone Keep in touch 5.1 Forwarding calls to another number (immediate forward) The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.). • Select the forward icon (the icon depends on your phone: • Immediate forward (Immediate / Imm fwd / Immediate fwd) •... -
Page 57: Forwarding Calls To Your Pager
Premium DeskPhone To deactivate the Do not disturb feature: • Select the forward icon (the icon depends on your phone: • Deactivate DND (Deact DND) • 5.4 Forwarding calls to your pager Callers will thus be able to contact you while you are moving around the company •... -
Page 58: Cancelling All Forwards
Premium DeskPhone 5.7 Cancelling all forwards • Use one of the following: o Select the forward icon (the icon depends on your phone: o Reach the 'Menu' page Forward • Deactivate Deactivate forward To cancel all forwards, you can programme another type of forward too. 5.8 Leaving a text message for internal callers You can leave a text message on your terminal which will be displayed on the screen of the terminal calling you. -
Page 59: Charging Your Calls Directly To Business Accounts
Premium DeskPhone Managing your charges 6.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. • Reach the 'Menu' page. • Settings My services Consultation Additional services Business account code •... -
Page 60: Initializing Your Voice Mailbox
Premium DeskPhone Programming your telephone 7.1 Initializing your voice mailbox • Light flashes. • • Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: •... -
Page 61: Modify The Password For Your Voice Mailbox
Premium DeskPhone 7.4 Modify the password for your voice mailbox • • Voice mail / new voice message / x new voice messages • Enter your personal code. • Perso options Password • New code (4 digits). • Apply • As long as your voice mailbox has not been initialized, personal code is 0000. -
Page 62: Premium Deskphone
The phone can automatically adjust the display brightness, LED and busy light logo on the back shell (if present) depending on the lighting conditions to improve user experience and achieve power savings (ambient light sensor). : this icon is only available on the 8078s Premium DeskPhone. Auto-adjusting of the display brightness •... -
Page 63: Set The Delay Before The Brightness Is Dimmed When The Phone Is Not In Use (Screensaver)
Screensaver • set the time delay (default 4 hours). • • : this icon is only available on the 8078s Premium DeskPhone. 7.7 Adjusting the contrast of the display (8028s, 8018, 8008) • Reach the 'Menu' page. • Settings Phone Contrast •... -
Page 64: Programming Keys For Call Numbers And Functions (Perso Page/F1 And F2 Keys/Add-On Keys)
Premium DeskPhone 7.10 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/add-on keys) 123<>abc: If your set is not provided with a magnetic keyboard, use the alpha-numeric keyboard to enter letters. Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard. -
Page 65: Modify A Programmed Key
Premium DeskPhone 7.11 Modify a programmed key • Use one of the following: Reach the 'Menu' page Settings Phone Key program Prog perso page • Select the key to modify. • Enter your password (if required) and apply. • Modify •... -
Page 66: Forward Your Calls To The Associated Number
Premium DeskPhone 7.15 Forward your calls to the associated number If you have previously defined an associated number, you can forward your calls to this number. • Reach the 'Menu' page. • Settings My services Consultation (Consult) Associate services • Use one of the following: Overflow to associate For forwarding when you do not answer. -
Page 67: Install A Jack Accessory (Headset, Hands-Free, Loudspeaker) (8078S, 8068S, 8058S, 8028S Premium Deskphone)
Your phone is equipped with a 3.5 mm, 4 pole jack. If your device is not compatible, you can use a 3 pole to 4 pole jack adapter. : this icon is only available on the 8078s Premium DeskPhone. 7.20 Install a USB accessory (Headset, Handsfree, Loudspeaker) •... -
Page 68: Install A Rj9 Headset (8008 Deskphone)
RJ9 adapter. Consult the list of accessories for compatible headsets: List of accessories. 7.22 Manage connected devices : this icon is only available on the 8078s Premium DeskPhone. 7.22.1 List of connected devices • (long press) Audio •... -
Page 69: Installing A Bluetooth® Wireless Technology Headset (Pairing)
Acknowledgement message and display of the headset icon on the terminal screen. *Refer to the user documentation supplied with the headset. : this icon is only available on the 8078s Premium DeskPhone. 7.25 Using a Bluetooth® Wireless Technology headset This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding menu is not displayed or is inactive. -
Page 70: Removing A Bluetooth® Accessory (Headset, Handset, Etc.)
• Message acknowledging the equipment has been removed. : this icon is only available on the 8078s Premium DeskPhone. 7.28 Pair your phone as a Bluetooth® device This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding menu is not displayed or is inactive. -
Page 71: Configure Your Phone For Teleworking
• “IPsec VPN Deployment Guide for Remote Workers for DeskPhones and Premium DeskPhones s Serie “ 8AL90345ENAA (https://businessportal2.alcatel-lucent.com/8AL90345ENAA) In this section, we describe the complete configuration of your phone for teleworking. Your installer has to give you all information to configure your deskphone. -
Page 72: Change The Configuration
Premium DeskPhone VPN Tftp Use TFTP servers, tftp1, tftp2,port: if the TFTP servers are required, activate this option and enter the addresses and port of the TFTP servers. VPN Auth Use Authentification, User, Pass: activate this option if a logon to the VPN server (username and password) is required. -
Page 73: Pin Code
Premium DeskPhone 7.29.3 PIN code The PIN code is composed of 4 digits. You can access the VPN configuration by entering the PIN code or the administrator password if defined by the system. Depending on the VPN configuration, the PIN code is requested when you boot your deskphone. -
Page 74: Reconnect Your Deskphone In Remote Place
Premium DeskPhone 7.29.6 Reconnect your deskphone in remote place Your phone is already configured for teleworking but it was connected in your place of business. You need to reconnect it in a remote place. • Connect your deskphone to the network (and plug in the power jack if you are using an external power adapter). -
Page 75: Technical Code (Left) / Date Code (Right)
Premium DeskPhone Contacting your administrator (Technical support) If necessary you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. 8.1.1 Technical code (left) / Date code (right) The codes are located under the backshell of the phone. -
Page 76: Software Version
Premium DeskPhone 8.1.2 Software version The software version can be viewed on the phone by following this path: • Use one of the following: (long press) About Software o Reach the 'Menu' page Settings Options Version 8.2 Hardware model The hardware model can be viewed on the phone: •... -
Page 77: Initiate A 'Meet Me' Conference
Premium DeskPhone 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 29 persons (maximum value is configured in OXE system, it can be 7, 15 or 29). 9.1 Initiate a 'Meet me' conference In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code. -
Page 78: Agent Set
Premium DeskPhone ACD: Agent set/ Supervisor station 10.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 10.2 Open an agent session (LogOn) – Agent set • Reach the 'Menu' page. •... -
Page 79: Close An Agent Session (Logoff)
Premium DeskPhone • Welcome guide This key allows the agent to configure the welcome messages, recording, activation/deactivation, loading or playback of a welcome message. Access to welcome message configuration involves entering the agent identifier number and a password. • ACR manage. The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas. -
Page 80: Supervision Or Acceptance Of An Assistance Request
Premium DeskPhone 10.8 Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help ' function key in the 'Perso ' page. •... -
Page 81: Making A Call
Premium DeskPhone Use the telephone in SIP survivability ('safe' mode) For more information, contact your installer or administrator. Pre-programmed function keys are disabled in SIP mode. 123<>abc: If your set is not provided with a magnetic keyboard, use the alpha-numeric keyboard to enter letters. -
Page 82: Redialing The Last Number Dialed
Premium DeskPhone 11.3 Redialing the last number dialed • Redial key (short press) Last number redial. 11.4 Receiving a call 11.4.1 Stop the ringer Use one of the following: • Press this key once. • Silence 11.4.2 Reject the call displayed Use one of the following: •... -
Page 83: To Cancel Your Second Call And Recover The First
Premium DeskPhone 11.5.1 To cancel your second call and recover the first • You are in conversation with the second contact and the first one is on hold. • Use one of the following: Enquiry off Hang up • Use one of the following: Line key with light flashing Retrieve You are on the line with your first contact... -
Page 84: Switching Between Calls (Broker Call)
Premium DeskPhone 11.8 Switching between calls (Broker call) During a conversation, a second call is on hold. • Select the contact on hold ( You are in conversation with the second contact and the first one is on hold. 11.9 Transferring a call •... -
Page 85: Adjust Audio Volume
Premium DeskPhone 11.12 Adjust audio volume To adjust the volume level of the loudspeaker, handset or headset during a call: • Adjust audio volume. 11.13 Forwarding calls to another number (immediate forward) The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.). •... -
Page 86: Activate/Deactivate Silent Mode / Activate/Deactivate Meeting Mode (Progressive Ringing)
Premium DeskPhone 11.14.3 Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing) • More options Normal ringing Silent mode • Progressive ringing • • End. • To adjust other audio features 11.14.4 Activate/deactivate discreet ring mode • Beep • One beep before ringing •... -
Page 87: List Of Accessories
80XX JACK 4-3 POLE CABLE (box of 10) 3MG08018AA • 80x8S SATA-RJ11 CABLE (box of 10) 3MG08019AA 12.1.5 Conference module • Alcatel-Lucent 8125 Audioffice usb. • Alcatel-Lucent 8115 Audioffice usb. 12.1.6 EHS interface • External ringing interface module 3GV28050AA (MWS). -
Page 88: 8115/8125 Audioffice
For more information about 8115/8125 Audioffice see the user manual of the device. 12.2.1 Box content 8115 8125 Audioffice Audioffice Alcatel-Lucent 8115 Audioffice base Alcatel-Lucent 8125 Audioffice base AC adapter Jack 3.5 mm cable USB type A - type B... -
Page 89: Description
Premium DeskPhone 12.2.2 Description 8115 Audioffice 8125 Audioffice Mute Mute Adjust volume. Adjust volume. Receive and End a call. Receive and End a call. Bluetooth pairing. 12.2.3 Set-up Once installed, to benefit from the best sound quality avoid placing any objects (walls or cumbersome objects) within a range of 20cm. -
Page 90: Connect Your Devices
Bluetooth device paired. Long push the volume button until you hear a sound signal. A 'Pairing mode: waiting for connection' message allows you to pair your Alcatel-Lucent 8125 Audioffice in your device Bluetooth menu. A final sound confirms the pairing. -
Page 91: Use Your Device
Audioffice volume button to use it as a conference device. To end the call, hang up the call from the phone. Muting a call can be done with the Audioffice Mute button or thru the Alcatel-Lucent Deskphone Mute key. Placing or receiving an Alcatel-Lucent Deskphone call in Bluetooth mode (8125 Audioffice) Add the Alcatel-Lucent 8125 Audioffice in the Alcatel-Lucent Deskphone Bluetooth device list with entering 0000 as a pin code. -
Page 92: Use The 8125 Audioffice With Your Mobile
Premium DeskPhone 12.2.7 Use the 8125 Audioffice with your mobile You can connect your mobile to the conference module by using the Lightening, 30 pin and micro-USB adapters. A Bluetooth® connection is needed to place and receive your mobile calls on the Alcatel- Lucent 8125 Audioffice. -
Page 93: Usb External Ringing Interface Module (Usb Interface Module 2 Relays 3Gv28184Aa)
Premium DeskPhone 12.3 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 The accessory is supported by the following sets The USB external ringing interface module allows driving an external system (like a ring or a lamp), following the ring tone cadence or the communication state of the phone connected on the telephone line. - Page 94 Premium DeskPhone • Plug the provided cord USB type B on the USB connector of the module. • Plug the provided cord USB type A on the USB connector of the deskphone. See description of the connectors of your phone. 94 /107 8AL90339ENACed01...
-
Page 95: External Ringing Interface Module (Mws 3Gv28050Aa)
Premium DeskPhone 12.4 External ringing interface module (MWS 3GV28050AA) 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 The accessory is supported by the following sets You have to use a RJ11 to SATA adapter to connect your deskphone to this device. The RJ11 to SATA adaptator is sold separately (3MG08019AA). -
Page 96: Connect The Device
Premium DeskPhone 12.4.3 Connect the device Phone set connected over IP and to an external power suply Connected to the DC power jack of the deskphone by using DC Japan cable. Connected to the power supply of the device. Connected to the SATA connector of the deskphone, by using the RJ11 cable with an adpatator RJ11 to SATA. -
Page 97: Wall Mounting Kit
Premium DeskPhone 12.5 Wall mounting kit 12.5.1 8068s, 8058s, 8028s Premium DeskPhone 1. Rotate the metal foot to flat. 2. Remove the rubber cover on phone back shell each side. 1. Drill two holes on the wall 1. Put the support on the back side of the (separation=90mm, diameter=6mm). -
Page 98: 8018 Deskphone
Premium DeskPhone 12.5.2 8018 DeskPhone 4. Drill two holes on the wall 5. Put the support on the back side of the (separation=90mm, diameter=6mm). phone. 5. Insert the fastener into the holes on wall 6. Slide it from top side and make sure the 2 (P/N: 1AD007550003). -
Page 99: 8008 Deskphone
Premium DeskPhone 12.5.3 8008 DeskPhone Installation of the wall mount kit Fix the wall mount kit on the wall by using the 4 provided screws and nylon anchors. You can use the support as a reference to mark position. Remove it before drilling holes. -
Page 100: Connect A 3 Pole Jack Headset
Premium DeskPhone 12.6 Connect a 3 pole jack headset Your phone is equipped with a 3.5 mm, 4 pole jack. If your headset is not compatible (3 pole jack), you have to use adapters. Contact the manufacturer of your headset to find the appropriate adapter. Use the following kit which contains a 3 pole to 4 pole jack adapter and a RJ11 to SATA adapter: •... -
Page 101: Alcatel-Lucent Enterprise Application Partner Program
Premium DeskPhone 12.7 Alcatel-Lucent Enterprise Application Partner Program The mission of the Alcatel-Lucent Enterprise Application Partner Program is to support a broad ecosystem of developers and partners throughout the deskphone Lifecycle. In this context, certification tests are made between applications or devices of partners and Alcatel-Lucent Enterprise’s platforms. It certifies proper inter-working with applications or devices of the partner. -
Page 102: Technical Specifications
Premium DeskPhone Technical specifications 8078s BT 8078s 8068s BT 8068s 8058s Width 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) Depth on a table 200 mm (7,87 in) 200 mm (7,87 in) 200 mm (7,87 in) 200 mm (7,87 in) - Page 103 Premium DeskPhone 8028s 8018 8008 (9,92 in) 150 mm (5,91 in) Width 252 mm 164 mm (6.46 in) Depth on a table 200 mm (7,87 in) 200 mm (7.87 in) 34,8 mm (1,37 in) Height 204 mm (8,03 in) 170 mm (6.69 in) 195 mm (7,68 in) Weight 1350 g (2.98 lbs)
- Page 104 Premium DeskPhone USB external External ringing ringing interface interface module 8115 Audioffice 8125 Audioffice module (MWS 3GV28050AA) (3GV28184AA) Maximum distance between the phone set and the 3 m (10 feet) 1,5 m (5 ffet) device 100 mm (3,9 in) 290 mm (11,4 in) 290 mm (11,4 in) Width 124 mm (1,2 in)
- Page 105 3MG27203xx 8068s Premium Deskphone 3MG27204xx 8078s Premium Deskphone 3MG27205xx 8068s Premium Deskphone BT 3MG27206xx 8078s Premium Deskphone BT 3MG27207xx 8028/8029 paper labels (x50) 3MG27114AA Premium Add-on 10 keys module 3MG27105AC Premium Add on 10 key modules paper labels (x64) 3MG27115AA...
-
Page 106: Safety Instructions
Guarantee and clauses Current Safety and Regulatory Statements relate to the 8008, 8018 DeskPhone and 8028s, 8058s, 8268s,8078s Premium DeskPhone sets only, and do not apply to accessories. 15.1 Safety Instructions • Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. -
Page 107: Regulatory Statements
Web site: https://www.al-enterprise.com/en/products. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. - Page 108 Features keys Use the 'Back/Exit' icon to go back to the previous step. Mute and interphony. Use the 'Setting' icon for quick access to the user local menu. Hands-free, handset or headset volume. Adjust the brightness. Adjust contrast. Use the 'Bluetooth®' icon to open Bluetooth® settings. Navigation keys Audio services (hands-free, handset or headset).
- Page 109 Call Switching between calls (Broker call) Do not disturb Dial the number directly or dial the number after pressing a Select the call on hold icon from the conversation Select the forward icon. line key (an off-hook key phone or Bluetooth® handset, screen.