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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your Gear 360.
Your Gear 360 does not turn on
When the battery is completely discharged, your Gear 360 will not turn on. Charge the
battery completely before turning on the Gear 360.
Another Bluetooth or Wi-Fi device cannot locate your Gear 360
• E nsure that your Gear 360 enters Bluetooth or Wi-Fi pairing mode. Press and hold the
Menu key. Then, when Android OS Gear360App, or iOS Gear360App appears on the
camera status screen, press the OK key to enter Bluetooth or Wi-Fi pairing mode.
• E nsure that your Gear 360 and the mobile device to connect with are within the
Bluetooth connection range (10 m) or the Wi-Fi connection range (5 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your Gear 360 and the
mobile device are disconnected
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that the latest version of the Samsung Gear 360 app is installed on the mobile
device. Update the Samsung Gear 360 app if it is not up to date.
• E nsure that your Gear 360 and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• R estart both devices and launch the Samsung Gear 360 app on the mobile device again.
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