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To exchange your product with Philips (per the warranty conditions stated previously), remember:
•
If you exchange the product within 90 days of the original purchase, there is no cost to you.*
•
If you exchange the product more than 90 days after but less than one year after the day of original purchase, contact
Philips at 1-800-531-0039 to determine the preset cost for exchange.
•
If you do not have your original sales receipt, or if you have any questions, call Philips at 1-800-531-0039.
To obtain a replacement product from Philips:
1. Contact Philips at 1-800-531-0039 to determine the cost for exchange.
2. Complete the Exchange Form below.
3. Pack the product and its accessories in the original box or a suitable alternative.You will receive replacement accessories
with your replacement product. For packing details, call Philips at 1-800-531-0039.
4. Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment amount into an envelope.
DO NOT SEND CASH. Do not staple or clip these items together. Label the envelope "Return Documents Enclosed." Place
this envelope in the box with the product.
5. Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and freight prepaid, to:
Philips Recovery Center
Rojas 6
12420 Mercantile Avenue
El Paso,TX 79928
ATTENTION: DVD PLAYER EXCHANGE
A replacement will be sent to you via UPS within 48 business hours of Philips' receipt of the product.
*When it is necessary for you to ship the product to Philips for exchange, you will pay the shipping costs for shipment to Philips. Philips
will pay the shipping costs when returning a product to you.
Your Address (street address to which replacement should be delivered, no P.O. boxes allowed):
Name:
Street Address:
City:
Phone (day):
Exchange Fee:
Method of Payment: (Check one. Please, no cash or CODs.)
_____
Check/Money order
_____
American Express
_____
Visa
_____
Novus/Discover
_____
Mastercard
Signature: _____________________________________________________________
Detailed reason for return, use additional paper if necessary: _____________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Model Number
Remember, the return box should include the following:
•
The product,
•
Completed Exchange Form and sales receipt,
EXCHANGE INSTRUCTIONS
EXCHANGE FORM
Apt. #:
State/Province:
Phone (night):
+ Sales Tax:
Check/Money order No.
Account number
___________________________
___________________________
___________________________
___________________________
Serial Number
Limited Warranty (cont'd) 47
Zip Code/Postal Code:
= Total:
Expiration date
__________
__________
__________
__________
•
Accessories supplied with the product, and
•
Payment, if applicable.
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