1. Manuals
  2. Brands
  3. HP Manuals
  4. Storage
  5. D6000 Disk Enclosure
  6. Maintenance and service manual

HP D6000 Disk Enclosure Maintenance And Service Manual

Hide thumbs Also See for D6000 Disk Enclosure:
Table of Contents

Quick Links

See also: Instruction and Installation Manual
HP D6000 Disk Enclosure
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 682253-001
September 2012
Edition: 1
Table of Contents
loading

Related Manuals for HP D6000 Disk Enclosure

Summary of Contents for HP D6000 Disk Enclosure

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall...

  • Page 3: Table Of Contents

    Contents Customer self repair ........................5 Parts only warranty service ......................... 5 Illustrated parts catalog ....................... 15 System components ..........................15 Removal and replacement procedures ................... 19 Required tools ............................19 Safety considerations ..........................19 Preventing electrostatic discharge ....................19 Warning and caution messages ......................

  • Page 4: Contents

    Storage array specifications ........................50 Acronyms and abbreviations ......................51 Documentation feedback ......................52 Index ............................53 Contents 4...

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog System components Item Description Spare part number Customer self repair (on page 5) SAS I/O module 663679-001 Mandatory I/O module blank* 463756-001 Mandatory 413996-001 Mandatory Power supply 579229-001 Mandatory Power block assembly 689128-001 Optional Ear bezel 663681-001 Mandatory Hard drive drawer with hard drive 663680-001...
  • Page 16 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 18 Illustrated parts catalog 18...

  • Page 19: Removal And Replacement Procedures

    Removal and replacement procedures Required tools The following items are required for some procedures: • T-8 Torx screwdriver • T-10 Torx screwdriver • T-15 Torx screwdriver • Phillips screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
  • Page 20 WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters.

  • Page 21: Power Down

    CAUTION: Always be sure that equipment is properly grounded and that you follow proper grounding procedures before beginning any installation procedure. Improper grounding can result in ESD damage to electronic components. For more information, see "Preventing electrostatic discharge (on page 19)." CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system.

  • Page 22: Extend The Hard Drive Drawer

    Extend the hard drive drawer Be sure all I/O bays contain either an I/O module or an I/O blank. The hard drive drawer does not open if I/O bays are empty. Be sure the I/O modules or I/O blanks are fully seated and their handles are in the locked position. The hard drive drawer does not open if I/O modules or I/O blanks are not fully seated with their handles in the locked position.

  • Page 23: Hard Drive

    LED combinations (on page 49). • Check the RAID status and configuration to be sure data loss will not occur if the drive is removed. For more information, see the HP Array Configuration Utility User Guide on the HP website (http://www.hp.com). •...

  • Page 24: Fan

    Remove the hard drive. To replace the component: Fully extend the hard drive lever. Push the hard drive all the way into the drive bay, and then close the lever. IMPORTANT: Configurations using power cord part number 142263-004, located on the power cord label, require that the power cord be removed before removing a fan.

  • Page 25: Hot-Plug I/O Module

    Remove the fan. CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component permanently, replace it with a blank. To replace the fan, install it into the fan bay and push until it locks into place. Hot-plug I/O module Before removing the component, be sure to do the following: •...

  • Page 26: I/O Module Blank

    Release the I/O handle, push the I/O handle down until it ejects the I/O module, and then remove the I/O module. CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component permanently, replace it with a blank.

  • Page 27: Power Supply

    Remove the component as indicated. To replace the component, reverse the removal procedure. Be sure the I/O module blank is fully seated and the I/O module blank handle is in the locked position. Power supply Before removing the component, be sure to do the following: •...

  • Page 28: Power Block

    Remove the component as indicated. To replace the component, reverse the removal procedure. Power block To remove the component: Power down the D6000 ("Power down" on page 21). Disconnect all cables. Remove all power supplies ("Power supply" on page 27). Remove all fan modules ("Fan"...
  • Page 29 Push up and hold the two release mechanisms on the I/O bays, and then move the drawer forward about 15 cm (6 in). Removal and replacement procedures 29...
  • Page 30 Loosen the screw securing the power block to the chassis, press down on the release lever, and then slowly pull the power block out 2.54 to 5.08 cm (1 to 2 in). Do not remove the power block any further because the cable management arm is still attached.

  • Page 31: Hard Drive Drawer

    Slowly remove the power block. The signal and power cables are still attached. While supporting the power block, disconnect the signal and power cables on each side of the power block. To replace the component, reverse the removal procedure. Hard drive drawer To remove the component: Power down the D6000 ("Power...
  • Page 32 CAUTION: To avoid data loss, be sure that the drives are labeled and returned to the same bays they were removed from. Be sure the hard drive drawer is closed completely. Remove all I/O modules ("Hot-plug I/O module" on page 25). Pull down the handle on the front of the drawer, but do not extend the drawer.
  • Page 33 Extend the hard drive drawer until it clicks. Compress the cable management arm and push toward the drawer to lock it into place. Removal and replacement procedures 33...
  • Page 34 Align the top right edge of the drawer with the flange at the top of the chassis and align the four rails on the left side and bottom of the drawer bay. CAUTION: To avoid damage to the equipment, HP recommends using two people to perform this step. Removal and replacement procedures 34...
  • Page 35 Push the drawer in about 25 cm (10 in). Release the cable management arm and expand to the rear of the chassis. Push the drawer in another 25 cm (10 in). Install the power block ("Power block" on page 28). WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.

  • Page 36: Troubleshooting

    Troubleshooting When the D6000 does not power up If the D6000 does not power up: Ensure that the D6000 is connected to a working AC source. Ensure that the power source is working properly: Check the status using the system power LED on the rear panel ("Rear panel LEDs and buttons"...

  • Page 37: 7-Segment Display Status Codes And Actions

    Issue Possible reasons Possible solutions • Be sure that the I/O module is undamaged and I/O LED is amber • The I/O module might not be is fully seated. inserted properly, it might have a • Be sure that all pins on the connectors and damaged connector, or it might components are straight.

  • Page 38: Recognizing Hard Drive Failure

    • ACU represents failed drives with a distinctive icon. • HP SIM can detect failed drives remotely across a network. (For more information about HP SIM, refer to the documentation on the Management CD.) • ADU lists all failed drives.

  • Page 39: Effects Of A Hard Drive Failure

    Effects of a hard drive failure When a hard drive fails, all logical drives that are in the same array are affected. Each logical drive in an array may be using a different fault-tolerance method, so each logical drive can be affected differently. •...

  • Page 40: Automatic Data Recovery (Rebuild)

    • Open HP SIM and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives have any errors. (For details, refer to the HP SIM documentation on the Management CD.) •...

  • Page 41: Failure Of Another Drive During Rebuild

    • The rotational speed of the hard drives • The availability of drive cache • The brand, model, and age of the drives • The amount of unused capacity on the drives • The number of drives in the array (for RAID 5 and RAID 6 with ADG) Allow approximately 1 minute per gigabyte for the rebuild process to be completed.

  • Page 42: Component Identification

    Drawer 1 diagnostic cable access (For use by authorized HP personnel only) Drawer 2 Drawer 2 diagnostic cable access (For use by authorized HP personnel only) Diagnostic cable access IMPORTANT: Use of the diagnostic cable connectors is reserved for authorized HP personnel only. Component identification 42...
  • Page 43 To access the connectors for diagnostic cables, use a small flat-head screwdriver to lift up and release the access tab. Component identification 43...

  • Page 44: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Hard drive LEDs Green = The drive is online, but is not Normal mode currently active. (UID LED is solid) Flashing irregularly green = The drive is active and it is operating normally. Flashing green (1 Hz) = Do not remove the drive.

  • Page 45: Rear Panel Components

    Item Description Status Hard drive LEDs Green = The drive has been selected by Drive locate mode a management application and it is (UID LED is flashing) operating normally. Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure.

  • Page 46: Rear Panel Leds And Buttons

    Item Description Power On/UID 2 status panel Fan module 1 (Drawer 2) Primary I/O module (Drawer 2) SAS port 1 connector SAS port 2 connector Power supply 3 UID 1 status panel Fan module 1 (Drawer 1) Primary I/O module (Drawer 1) SAS port 1 connector SAS port 2 connector SAS port 1 connector...
  • Page 47 Item Description Status Internal Health LED Green = System health is good. Off = System is off. GSI LED* Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies. Off = Enclosure is functioning normally. UID button/LED (Drawer 2) Blue = UID LED is enabled from the UID button.

  • Page 48: Device Bay Id Numbers

    Item Description Status Off = UID LED is disabled. * If the GSI is amber, the system needs service. Activate the associated drawer UID button to view any GSI error codes on the rear display. Device bay ID numbers Hard drive LEDs Item Description Fault/UID LED (amber/blue)

  • Page 49: Hard Drive Led Combinations

    Hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been received and blue for this drive; it also has been selected by a management application.

  • Page 50: Specifications

    Specifications Environmental specifications Specification Value Temperature range* 10°C to 35°C (50°F to 95°F) Operating Maximum rate of change is 10º C/hr (50º F/hr) -30°C to 60°C (-22°F to 140°F) Storage Maximum rate of change is 20º C/hr (68º F/hr) Relative humidity** 10% to 90% relative humidity (Rh), 28º...

  • Page 51: Acronyms And Abbreviations

    Acronyms and abbreviations Array Configuration Utility Advanced Data Guarding (also known as RAID 6) Array Diagnostics Utility CPLD complex programmable logic device global service indicator Integrated Management Log peripheral interface controller serial attached SCSI SATA serial ATA SCSI Enclosure Services Systems Insight Manager unit identification Acronyms and abbreviations 51...

  • Page 52: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:[email protected]). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 53: Index

    Index hard drive LEDs 48, 49 hard drive, failure of 38 7-segment display 37 I/O module 25 I/O module blank 26 automatic data recovery (rebuild) 40 LED behavior 36 buttons 42 LED, 7-segment display 46 LED, heartbeat 44, 46 LED, system fault 44, 46 LED, system power 46 cautions 19 LED, UID 44...
  • Page 54 safety considerations 19 SAS hard drive LEDs 48 specifications 50 static electricity 19 system components 15, 42 troubleshooting 36, 49 warnings 19 Index 54...

Table of Contents