Table of Contents
Troubleshooting
Solving print problems
Printing problems
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Step 2
Check if the printer is plugged in and turned on, and if Ready
a
appears on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
b
Resend the print job.
Do the jobs print?
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then
turn the printer back on.
b
Resend the print job.
Do the jobs print?
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Go to step 3.
solved.
The problem is
Go to step 4.
solved.
The problem is
Go to step 5.
solved.
The problem is
Go to step 6.
solved.
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Table of Contents
