Page 1: Feature Guide
Advanced Hybrid System Feature Guide KX-TES824 KX-TEM824 Model Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use. KX-TES824/KX-TEM824: Version 2.0...
Page 2 Introduction About this Feature Guide The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.
Page 3 Certain PTs, features, and optional service cards are not available in some areas. Consult your certified Panasonic dealer for more information. • Every system programming setting can be accessed using a PC and the Panasonic KX-TE Maintenance Console software ( 2.3.1 PC Programming). For programming details, refer to the on- line help that is installed along with KX-TE Maintenance Console ( 3.2.1 Installing and Starting KX-...
Page 4 List of Abbreviations Automated Attendant Analogue Proprietary Telephone Automatic Route Selection Background Music Busy Station Signalling Built-in Voice Message Class of Service Calling Party Control Direct In Line DISA Direct Inward System Access Do Not Disturb Distinctive Ring Detection Direct Station Selection DTMF Dual Tone Multi-Frequency External Feature Access...
Page 5: Feature Highlights
Interface (RS-232C) port to a PC, printer, etc. ( 1.20.1 Station Message Detail Recording Feature). PC Programming System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a PT ( 2.3.1 PC Programming).
Page 6: Table Of Contents
Table of Contents Call Handling Features................. 13 Incoming Call Features....................14 1.1.1 Incoming Outside (CO) Line Call Features ..............14 1.1.1.1 Direct In Line (DIL) ............................14 1.1.1.2 Intercept Routing ............................. 15 1.1.2 Internal Call Features.......................16 1.1.3 Incoming Call Indication Features ..................17 1.1.3.1 Incoming Call Indication Features—OVERVIEW.....................
Page 7 1.6.1.7 Hot Line ................................61 Busy Line/Busy Party Features..................62 1.7.1 Automatic Callback Busy (Camp-on)................62 1.7.2 Executive Busy Override ....................63 1.7.3 Call Waiting Tone......................64 Toll Restriction (TRS) Features ..................65 1.8.1 Toll Restriction (TRS)....................... 65 1.8.2 Toll Restriction (TRS) Override by Account Code ............69 1.8.3 Budget Management .......................
Page 8 1.17.2 Absent Message ......................130 1.17.3 Fixed Line SMS Terminal Support .................131 1.18 Proprietary Telephone (PT) Features ................. 135 1.18.1 Fixed Buttons ......................... 135 1.18.2 Flexible Buttons......................137 1.18.3 LED Indication........................139 1.18.4 Display Information......................141 1.19 Voice Mail Features ...................... 143 1.19.1 Voice Mail APT Integration ..................... 143 1.19.2 Voice Mail Inband (DTMF) Integration................149 1.20...
Page 9 System Speed Dialling Number [001] ......................207 System Password [002] ..........................208 DSS Console Jack Assignment [003] ......................209 Console Paired Telephone [004]........................209 One-touch Transfer Using a DSS Button [005] ....................209 Time Service Switching Mode [006] ......................210 Time Service Start Time [007] ........................210 Operator Assignment [008] ..........................210 Extension Number [009] ..........................211 LCD Time Display [010] ..........................211...
Page 10 Call Charge Table 1/2/3/4—Economy Flat Charge and Duration [167/174/181/188] ........226 Call Charge Table 1/2/3/4—Economy Unit Charge and Duration [168/175/182/189]........226 Decimal Places [190]............................. 226 Hold Recall Time [200] ..........................226 Transfer Recall Time [201]..........................227 Call Forwarding Start Time [202]........................227 Hot Line Waiting Time [203] ..........................
Page 11 DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only) ..............246 DISA IRNA to BV—Day/Night/Lunch [438-440].....................246 Call Charge Calculation [441] ........................246 Call Charge Table Assignment [442]......................247 DISA Incoming Call Dial Mode [500] ......................247 DISA Built-in AA [501]............................247 FAX Connection [503] ............................248 DISA Delayed Answer Time [504]........................248 DISA Wait Time after OGM [505]........................248 DISA Busy Mode [506] ..........................248...
Page 12 LCD Display Mode [630]..........................263 Doorphone Ringing—Day/Night/Lunch [700-702] ..................264 Door Opener—Day/Night/Lunch [703-705] ....................264 Doorphone Ring Tone Pattern [706] ......................265 Doorphone Access Tone [707] ........................265 Doorphone Ring Time [708] .......................... 266 Door Open Duration [709] ..........................266 Doorphone Ring/Chime [710]........................
Page 13: Call Handling Features
Section 1 Call Handling Features Feature Guide...
Page 14: Incoming Call Features
1.1 Incoming Call Features Incoming Call Features 1.1.1 Incoming Outside (CO) Line Call Features 1.1.1.1 Direct In Line (DIL) Description Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line carrying the call. Each outside (CO) line can have a different destination for each time service mode. [Programming Example] The table can be programmed for each outside (CO) line.
Page 15: Intercept Routing
1.1 Incoming Call Features 1.1.1.2 Intercept Routing Description Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) or Uniform Call Distribution (UCD) feature to a preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2 types of Intercept Routing, described below. Type Description No Dial...
Page 16: Internal Call Features
1.1 Incoming Call Features 1.1.2 Internal Call Features Description There are 2 types of internal calls, described below. Feature Description Details in Intercom Call A call from one extension to another. • 1.5.1.1 Intercom Call Doorphone Call A call made from a doorphone to its preprogrammed destination •...
Page 17: Incoming Call Indication Features
1.1 Incoming Call Features 1.1.3 Incoming Call Indication Features 1.1.3.1 Incoming Call Indication Features—OVERVIEW Description Extension telephones can indicate an incoming call in various ways, described below. Indication Type Feature Description Details in Ring/No Ring Outside (CO) Line Each extension can be programmed to •...
Page 18: Outside (Co) Line Ringing Selection
1.1 Incoming Call Features 1.1.3.2 Outside (CO) Line Ringing Selection Description An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or all outside (CO) lines through personal programming. Conditions • System programming determines which extension(s) will ring for incoming outside (CO) line calls in each time service mode ( Flexible Ringing—Day/Night/Lunch [408-410]).
Page 19: Ring Tone Pattern Selection
1.1 Incoming Call Features 1.1.3.3 Ring Tone Pattern Selection Description A different ring tone pattern can be assigned to each incoming call type, such as intercom calls ( Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]), and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]).
Page 20: Distinctive Ring Detection (Drd) For New Zealand
1.1 Incoming Call Features 1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand Description Distinctive Ring Detection (DRD) is only available in New Zealand. The PBX can detect the following 4 ring tone patterns sent from the telephone company for each outside (CO) line.
Page 21 1.1 Incoming Call Features 1.15.6 Direct Inward System Access (DISA) 4.2.1 Tones/Ring Tones Feature Guide...
Page 22: Call Waiting
1.1 Incoming Call Features 1.1.3.5 Call Waiting Description A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold. If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions: When an outside (CO) line call or a doorphone call is received, or When another extension executes the Busy Station Signalling (BSS) feature.
Page 23: Receiving Group Features
1.2 Receiving Group Features Receiving Group Features 1.2.1 Idle Extension Hunting Description If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( Hunting Group Set [100]).
Page 24 1.2 Receiving Group Features not function and the call will be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when DND is set). • Message Waiting A message waiting indication will not be sent to an idle extension hunting destination. The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.17.1 Message Waiting).
Page 25: Uniform Call Distribution (Ucd)
1.2 Receiving Group Features 1.2.2 Uniform Call Distribution (UCD) Description Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group, if that group has been assigned as a UCD group through system programming ( UCD Group [520]).
Page 26 1.2 Receiving Group Features [Flowchart] A UCD call from an outside party is received. The call reaches the UCD group. Busy Rings (when an extension is available) UCD OGM (UCD Ring Time before Intercept expires) Music on Hold is sent to the caller. The call is The call is not established.
Page 27 1.2 Receiving Group Features UCD Intercept Mode When extensions in a UCD group are available but do not answer an outside (CO) line call within a preprogrammed length of time ( UCD Ring Time before Intercept [525]), the PBX will handle the call in one of the following ways according to system programming ( UCD Intercept Mode [524]): Disconnect: The call is disconnected.
Page 28: Direct Inward System Access (Disa) Ring
1.2 Receiving Group Features 1.2.3 Direct Inward System Access (DISA) Ring Description A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously.
Page 29: Log-In/Log-Out
1.2 Receiving Group Features 1.2.4 Log-in/Log-out Description Members of an idle extension hunting group, Direct Inward System Access (DISA) ring group, or Uniform Call Distribution (UCD) group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift.
Page 30: Call Forwarding (Fwd)/Do Not Disturb (Dnd) Features
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW Description When an extension user cannot answer calls (is on a call, out of the office, etc.), it is possible to forward or refuse calls directed to that extension using the following features: Call Forwarding (FWD) Do Not Disturb (DND)
Page 31: Call Forwarding (Fwd)
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1.2 Call Forwarding (FWD) Description Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below. Mode Description All Calls All calls are forwarded to another extension. Busy/No Answer All calls are forwarded to another extension when the extension user's line is busy, or when the user does not answer within a preprogrammed...
Page 32 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features • The types of calls that are forwarded by this feature are: Call Type Outside (CO) line calls Normal except for FWD to Outside (CO) Line; Direct In Line (DIL); Direct Inward System Access (DISA) Intercom calls Extension, Transfer •...
Page 33 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features DISA (only when the call is directly sent to an extension, not intercepted) UCD (when only one member belongs to the group) • Outside (CO) Line Call Duration If a call between 2 outside parties is established, the call duration will be restricted by a system timer CO-to-CO Line Call Duration [205]).
Page 34: Do Not Disturb (Dnd)
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1.3 Do Not Disturb (DND) Description Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb (DND) tone. Conditions •...
Page 35: Answering Features
1.4 Answering Features Answering Features 1.4.1 Answering Features 1.4.1.1 Answering Features—OVERVIEW Description An extension user can answer incoming calls using the following methods: Called Feature Description Details in Extension A user's own Line Preference— A user can select the method to answer •...
Page 36: Line Preference-Incoming
1.4 Answering Features 1.4.1.2 Line Preference—Incoming Description A proprietary telephone (PT) user can select the method used to answer incoming calls from the following 3 line preferences. Each of these line preferences can be selected by each extension through personal programming (Line Preference—Incoming).
Page 37: Call Pickup
1.4 Answering Features 1.4.1.3 Call Pickup Description An extension user can answer a call ringing at another extension by entering the appropriate feature numbers. The following types of Call Pickup are available: Type Description Directed Call Pickup A call to a specific extension is answered. Group Call Pickup A call to an extension in the same extension group ( Extension Group...
Page 38: Hands-Free Answerback
1.4 Answering Features 1.4.1.4 Hands-free Answerback Description A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode, the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is automatically established.
Page 39: Making Call Features
1.5 Making Call Features Making Call Features 1.5.1 Intercom Call Features 1.5.1.1 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers ( Extension Number [009]) and names ( Extension Name [604], Extension Name in Cyrillic [616]) can be assigned to all extensions.
Page 40 1.5 Making Call Features User Manual References 1.2.1 Basic Calling 1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice) 3.1.2 Changing Personal Settings Using Programming Mode Feature Guide...
Page 41: Outside (Co) Line Call Features
1.5 Making Call Features 1.5.2 Outside (CO) Line Call Features 1.5.2.1 Outside (CO) Line Call Features—OVERVIEW Description An extension user can use the following features when making an outside (CO) line call: Feature Description Details in Emergency Call A user can dial preprogrammed emergency •...
Page 42: Emergency Call
1.5 Making Call Features 1.5.2.2 Emergency Call Description An extension user can dial preprogrammed emergency numbers ( Emergency Number [309]) after seizing an outside (CO) line regardless of the restrictions imposed on the extension. Conditions • If the PBX is installed behind an existing host PBX, an extension user must dial the Host PBX Access code after the Outside (CO) Line Access number.
Page 43: Account Code Entry
1.5 Making Call Features 1.5.2.3 Account Code Entry Description An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. Account codes are appended to SMDR call records ( 1.20.1 Station Message Detail Recording Feature), and have several uses.
Page 44: Dial Type Selection
1.5 Making Call Features 1.5.2.4 Dial Type Selection Description The dialling mode can be selected for each outside (CO) line through system programming ( Dial Mode [401]) regardless of the originating extension (dependent on the contract with the telephone company). Mode Description DTMF (Dual Tone Multi-...
Page 45: Reverse Circuit
1.5 Making Call Features 1.5.2.5 Reverse Circuit Description The PBX can detect the reverse signal sent from the telephone company when an extension user tries to make an outside (CO) line call. This detects the start (the called party goes off-hook) and end (the called party goes on-hook) of an outgoing outside (CO) line call.
Page 46: Co Busy Out
1.5 Making Call Features 1.5.2.6 CO Busy Out Description The PBX can monitor the loop current sent through outside (CO) lines, preventing users from seizing lines where a loop current is not detected. When loop currents are not detected, outside (CO) lines are set to Busy Out status, and cannot be used to make calls ( CO Busy Out [154]).
Page 47: Pause Insertion
1.5 Making Call Features 1.5.2.7 Pause Insertion Description A dialling pause of a preprogrammed length can be inserted manually or automatically when dialling. Manual Pause Insertion: A pause can be manually inserted by pressing the PAUSE button. Automatic Pause Insertion: A pause will be automatically inserted after the user dials any one of the following numbers: Outside (CO) Line Access number Automatic Pause Insertion code...
Page 48: Host Pbx Access Code (Access Code To The Telephone Company From A Host Pbx)
1.5 Making Call Features 1.5.2.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing host PBX. This is performed by connecting extension jacks of the host PBX to outside (CO) line ports of this PBX. A Host PBX Access code, assigned through system programming ( Host PBX Access Code [403]), is required to access the telephone company from the host PBX.
Page 49 1.5 Making Call Features Conditions • Access to the host PBX during a conversation is also possible ( 1.10.7 External Feature Access (EFA)). • TRS checks only the dialled telephone number, excluding the Host PBX Access code, when accessing the telephone company through the host PBX ( 1.8.1 Toll Restriction (TRS)).
Page 50: Seizing A Line Features
1.5 Making Call Features 1.5.3 Seizing a Line Features 1.5.3.1 Seizing a Line Features—OVERVIEW Description A proprietary telephone (PT) user can select the line that is seized in order to make a call, using one of the following features: Feature Description Details in Line Preference—Outgoing...
Page 51: Line Preference-Outgoing
1.5 Making Call Features 1.5.3.2 Line Preference—Outgoing Description Through personal programming, a proprietary telephone (PT) user can select the preferred method of seizing a line (Line Preference—Outgoing) to be used each time the user goes off-hook. Method Description Idle Line When a user goes off-hook, an idle outside (CO) line is selected automatically from among the assigned outside (CO) lines ( Automatic...
Page 52: Outside (Co) Line Access
1.5 Making Call Features 1.5.3.3 Outside (CO) Line Access Description There are 3 methods of accessing an outside (CO) line. Method Description Operation Automatic Line Access Selects an idle outside (CO) line Dial the Automatic Line Access (Local Access) automatically from the assigned number (9/0) Automatic Line outside (CO) lines (...
Page 53 1.5 Making Call Features operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR button. • Outside (CO) Line Hunting Order for Automatic Line Access The outside (CO) line hunting sequence (from highest-numbered outside (CO) line, or in rotation) for Automatic Line Access can be determined through system programming ( Automatic Rotation for CO Line Access [122]).
Page 54: Memory Dialling Features
1.6 Memory Dialling Features Memory Dialling Features 1.6.1 Memory Dialling Features 1.6.1.1 Memory Dialling Features—OVERVIEW Description An extension user can store frequently dialled numbers in the PBX. A stored number can be dialled by a simple operation. Features Feature Storage Method Details in One-touch Dialling Personal Programming, System Programming...
Page 55 1.6 Memory Dialling Features Displayed while Input Description Entering FLASH/RECALL Store an EFA signal (EFA mode) by pressing the FLASH/RECALL button at the beginning of the (Hooking)* number ( 1.10.7 External Feature Access (EFA)). [ or ] Prevent all or part of a System Speed Dialling INTERCOM (Secret)* number or One-touch Dialling number from being displayed when a call is made, by pressing the...
Page 56: One-Touch Dialling
1.6 Memory Dialling Features 1.6.1.2 One-touch Dialling Description A proprietary telephone (PT) user can make a call or access a feature with a one-touch operation. This is possible by storing the number (up to 24 digits), such as an extension number, telephone number, account code, or feature number, as a One-touch Dialling button.
Page 57: Kx-T7710 One-Touch Dialling
1.6 Memory Dialling Features 1.6.1.3 KX-T7710 One-touch Dialling Description The MESSAGE button and each of the 8 One-touch buttons on the KX-T7710 single line telephone (SLT) can be customised to dial an extension number, telephone number, or feature number (up to 24 digits) when the user presses that button.
Page 58: Redial
1.6 Memory Dialling Features 1.6.1.4 Redial Description There are 2 types of Redial, described below. Type Description Last Number Redial Every extension automatically saves the last external telephone number dialled, allowing the same number to be easily redialled. Saved Number Redial A proprietary telephone (PT) user can save a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later.
Page 59: Speed Dialling-Personal/System
1.6 Memory Dialling Features 1.6.1.5 Speed Dialling—Personal/System Description An extension user can use short numbers to frequently dialled numbers that are stored in the PBX, either in the extension's Personal Speed Dialling or in System Speed Dialling. Personal Speed Dialling is also known as Station Speed Dialling. Conditions [General] •...
Page 60: Quick Dialling
1.6 Memory Dialling Features 1.6.1.6 Quick Dialling Description Using Quick Dialling, an extension user can make a call or access a feature easily. This is possible by storing the number (up to 10 digits), such as extension number, telephone number, or feature number, for Quick Dialling through system programming ( Second Feature Numbering Plan [012]).
Page 61: Hot Line
1.6 Memory Dialling Features 1.6.1.7 Hot Line Description A single line telephone (SLT) user can make an outgoing call to a previously stored telephone number (up to 32 digits) simply by going off-hook. If the Hot Line feature is set and the user goes off-hook, a special dial tone (dial tone 2) is generated for a preprogrammed time period ( Hot Line Waiting Time [203]), and then dialling starts.
Page 62: Busy Line/Busy Party Features
1.7 Busy Line/Busy Party Features Busy Line/Busy Party Features 1.7.1 Automatic Callback Busy (Camp-on) Description If the dialled extension or outside (CO) line is busy when a call is made, the caller can choose to be informed by a callback ring (Camp-on Recall) when the extension or outside (CO) line becomes free. When the user answers the callback ring: For an intercom call: The called extension starts ringing without the user having to redial.
Page 63: Executive Busy Override
1.7 Busy Line/Busy Party Features 1.7.2 Executive Busy Override Description An extension user can interrupt an existing call to establish a 3-party conference call. Executive Busy Override Deny It is possible for extension users to prevent their calls from being interrupted by another extension user. Conditions •...
Page 64: Call Waiting Tone
1.7 Busy Line/Busy Party Features 1.7.3 Call Waiting Tone Description When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting. Conditions •...
Page 65: Toll Restriction (Trs) Features
1.8 Toll Restriction (TRS) Features Toll Restriction (TRS) Features 1.8.1 Toll Restriction (TRS) Description Toll Restriction (TRS) can prohibit certain extension users from making unauthorised outside (CO) line calls. Every extension is assigned to one of 5 classes of service (COSs) for each time service mode ( TRS- COS—Day/Night/Lunch [601-603]);...
Page 66 1.8 Toll Restriction (TRS) Features COS 1 All outside (CO) line calls permitted. COS 2 Class 2 restriction Class 2 – 5 exceptions COS 3 Class 2 – 3 restrictions Class 3 – 5 exceptions COS 4 Class 2 – 4 restrictions Class 4 –...
Page 67 1.8 Toll Restriction (TRS) Features [Flowchart] An extension user tries to make an outside (CO) line call. Was the number dialled using System Speed Dialling? Is the COS number higher than the System Speed Dialling Class? No or Equal COS 1 What is the COS number? COSs 2–5 Is the dialled number found in an...
Page 68 1.8 Toll Restriction (TRS) Features 1.5.2.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) or Carrier Exception code. Access Code is stored in the PBX Access Code is not Access Code Type Access Code is not stored in the PBX Access Code is dialled dialled...
Page 69: Toll Restriction (Trs) Override By Account Code
1.8 Toll Restriction (TRS) Features 1.8.2 Toll Restriction (TRS) Override by Account Code Description An extension user can override TRS temporarily to make a toll call from a toll-restricted telephone ( 1.8.1 Toll Restriction (TRS)). The extension user can carry out this feature by entering the appropriate account code before dialling the telephone number ( Account Code [310]).
Page 70 1.8 Toll Restriction (TRS) Features Conditions • This feature functions only for extensions whose: – Account code mode is set to "Verify-Toll" ( Account Code Mode [605]). – Class of service (COS) number is set to 3 through 5. • If the extension user does not enter an account code or enters an invalid account code, an ordinary TRS check is performed.
Page 71: Budget Management
1.8 Toll Restriction (TRS) Features 1.8.3 Budget Management Description Limits telephone usage to a preprogrammed budget on each extension ( Budget Management [925]). If the total of call charges reaches the limit, the extension user cannot make further outside (CO) line calls. An extension assigned as the manager can increase the limit or clear the previous call charges through manager programming.
Page 72: Extension Lock
1.8 Toll Restriction (TRS) Features 1.8.4 Extension Lock Description Extension users can lock their telephones to prevent unauthorised use. This is useful for situations when extension users must leave their desks temporarily. Any 4-digit code can be used to lock and unlock an extension.
Page 73: Walking Cos
1.8 Toll Restriction (TRS) Features 1.8.5 Walking COS Description Extension users can temporarily assign their own class of service (COS) to another extension, allowing them to make calls as if from their own telephones. This feature is useful when a manager or supervisor needs to borrow another employee's telephone to make a call.
Page 74: Automatic Route Selection (Ars) Features
1.9 Automatic Route Selection (ARS) Features Automatic Route Selection (ARS) Features 1.9.1 Automatic Route Selection (ARS) Description The PBX automatically selects the least expensive route (carrier) available at the time a long-distance call is made on an outside (CO) line that has Automatic Route Selection (ARS) enabled. In order to use ARS effectively, various ARS-related tables must be preprogrammed to tell the PBX which calls should be placed using which carriers.
Page 75 1.9 Automatic Route Selection (ARS) Features [Flowchart] A long-distance call is made. Is (another) one digit dialled within the ARS Inter-digit Time? Each time a digit is dialled, the PBX checks Is the dialled the dialled number (other than Host PBX Reorder tone number a TRS Denied Code? Access codes, Carrier Exception codes, and...
Page 76 1.9 Automatic Route Selection (ARS) Features [Programming Procedures] ARS Mode ( ARS Selection [350]) Turn on ARS for each outside (CO) line. First Carrier Access Code* Enter the carrier's access code, such as the Host PBX Access code ( Host PBX Access Code [403]), Carrier Exception code ( Carrier Exception Code [300]), or First Carrier Access code ( 1st Carrier...
Page 77 1.9 Automatic Route Selection (ARS) Features [Programming Example: Routing Plan Table] Modification Leading Leading No. ARS Outside (CO) Routing Removed No. Added No.* Plan No. No.* Exception* Line Group* of Digits* Not Stored 05000 Not Stored Not Stored Route 1-4 Selection Code [351-354] Route 1-4 Exception Code [355-358] ARS Modification—Removed Digits [360] ARS Modification—Added Number [361]...
Page 78 1.9 Automatic Route Selection (ARS) Features Sequence of Transmitted Code ( Authorisation and Itemised Billing Code Order [390]) The sequence of transmitted codes (C: Carrier Access Code; A: Authorisation Code; I: Itemised Billing Code; H: Telephone Number) can be selected. When "C.I.A.H" is selected, the dialled numbers of Itemised Billing Code (I) and Authorisation Code (A) are shown on the displays of PTs and SMDR ( 1.20.1 Station Message Detail Recording Feature).
Page 79 1.9 Automatic Route Selection (ARS) Features Conditions WARNING The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.
Page 80: Conversation Features
1.10 Conversation Features 1.10 Conversation Features 1.10.1 Hands-free Operation Description A proprietary telephone (PT) user can talk to another party without lifting the handset. Pressing specific buttons automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can dial in hands-free mode but cannot have hands-free conversations. •...
Page 81: Room Monitor
1.10 Conversation Features 1.10.2 Room Monitor Description An extension user can monitor a room or a door through another proprietary telephone (PT) or a doorphone without the destination party knowing. Conditions • To monitor using this feature, an extension must have a PT with an AUTO ANS/MUTE button or a single line telephone (SLT) with a MUTE button.
Page 82: Microphone Mute
1.10 Conversation Features 1.10.3 Microphone Mute Description During a conversation, a proprietary telephone (PT) user can disable the built-in microphone to consult privately with others in the room while listening to the other party on the phone through the built-in speaker. When Microphone Mute is active, the user can hear the other party's voice, but the user's voice is muted.
Page 83: Headset Operation
1.10 Conversation Features 1.10.4 Headset Operation Description This PBX supports headset-compatible proprietary telephones (PTs). A PT user can talk to another party without lifting the handset by using an optional headset. For connection and operation, refer to the Operating Instructions for the headset. This feature is also known as Handset/Headset Selection.
Page 84: Data Line Security
1.10 Conversation Features 1.10.5 Data Line Security Description Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that have devices such as modems, fax machines, or Voice Processing Systems (VPSs) connected to them may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.
Page 85: Flash/Recall
1.10 Conversation Features 1.10.6 Flash/Recall Description A proprietary telephone (PT) user can use the FLASH/RECALL button to disconnect the current call and start another call without hanging up. For example, if this button is used to disconnect an outside (CO) line, the extension user will hear a new dial tone from the same outside (CO) line.
Page 86: External Feature Access (Efa)
1.10 Conversation Features 1.10.7 External Feature Access (EFA) Description An extension user can access features of a host PBX or the telephone company, such as Call Waiting. An EFA (External Feature Access) signal is sent to the host PBX or the telephone company. This feature is only available during outside (CO) line calls, including Host PBX Access ( 1.5.2.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)).
Page 87: Outside (Co) Line Call Limitation
1.10 Conversation Features 1.10.8 Outside (CO) Line Call Limitation Description Outside (CO) line calls are limited by the following features: Feature Description Extension-to-Outside (CO) When a call between an extension user and an outside party is Line Call Duration established, the call duration is restricted by a timer ( Extension-to-CO Line Call Duration [212]).
Page 88: Parallelled Telephone
1.10 Conversation Features 1.10.9 Parallelled Telephone Description Any proprietary telephone (PT) can be connected in parallel with a single line device, such as a single line telephone (SLT), fax machine, or modem. When parallel mode is used, the 2 telephones function as follows: •...
Page 89: Calling Party Control (Cpc) Signal Detection
1.10 Conversation Features 1.10.10 Calling Party Control (CPC) Signal Detection Description A CPC (Calling Party Control) signal is an on-hook indication (disconnect signal) sent from an outside (CO) line when the other party hangs up. To maintain efficient utilisation of outside (CO) lines, the PBX monitors each line's status and when a CPC signal is detected on a line, the PBX disconnects the line and alerts the extension with a reorder tone.
Page 90: Transferring Features
1.11 Transferring Features 1.11 Transferring Features 1.11.1 Call Transfer Description An extension user can transfer a call to another extension or to an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the transfer to the destination party.
Page 91 1.11 Transferring Features • Consultation Hold When a transferring party presses the TRANSFER button on a PT or the Recall/hookswitch on an SLT, the transferred party is automatically placed on consultation hold ( 1.12.5 Consultation Hold). Feature Guide References 1.18.2 Flexible Buttons User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...
Page 92: Holding Features
1.12 Holding Features 1.12 Holding Features 1.12.1 Call Hold Description An extension user can put a call on hold. The following Call Hold features are available: Feature Description General Call Hold Any extension user can retrieve a held call. Exclusive Call Hold Only the proprietary telephone (PT) user who held the call can retrieve it.
Page 93 1.12 Holding Features Mode Hold Transfer to Extension Pressing the Recall/hookswitch Pressing the Recall/hookswitch Hold-2 Call Hold Feature No. Extension No. Going on-hook Pressing the Recall/hookswitch Pressing the Recall/hookswitch Hold-3 Call Hold Feature No. Call Hold Feature No. Going on-hook Extension No.
Page 94: Call Park
1.12 Holding Features 1.12.2 Call Park Description An extension user can hold a call by placing it into a common parking zone of the PBX. A parked call can be retrieved by any extension user. This feature is useful when an extension user wants to hold more than one intercom call with a proprietary telephone (PT), or more than one intercom call or outside (CO) line call with a single line telephone (SLT).
Page 95: Call Splitting
1.12 Holding Features 1.12.3 Call Splitting Description An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to speak with the other party. Conditions • This feature does not apply to calls from doorphones or paging announcements. •...
Page 96: Music On Hold
1.12 Holding Features 1.12.4 Music on Hold Description An outside party on hold will hear audio to inform the party that the call is still on hold. The following types of audio are available depending on the user's country/area: Internal audio source External audio source Tone The audio sources (internal and external) can also be used for BGM (...
Page 97: Consultation Hold
1.12 Holding Features 1.12.5 Consultation Hold Description When an extension user is on a call and performs Call Transfer ( 1.11.1 Call Transfer), Call Splitting ( 1.12.3 Call Splitting), or tries to establish a conference call ( 1.13.1.2 Conference), the call is automatically placed on consultation hold.
Page 98: Conference Features
1.13 Conference Features 1.13 Conference Features 1.13.1 Conference Features 1.13.1.1 Conference Features—OVERVIEW Description The following features are available to establish a conference call: Feature Description Details in Conference An extension user can establish a 3-party or 5-party • 1.13.1.2 conference call. Conference Executive Busy Override An extension user can interrupt an existing call to...
Page 99: Conference
1.13 Conference Features 1.13.1.2 Conference Description An extension user can establish a conference call. The following Conference features are available: Feature Description 3-party Conference During a 2-party conversation, an extension user can add a third party to the conversation, thereby establishing a 3-party conference call. Unattended Conference: The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the conference and allow the other parties to...
Page 100 1.13 Conference Features • An unattended conference cannot be established unless the extension is allowed to transfer a call to an outside party through system programming ( Call Transfer to CO Line [606]). [5-party Conference] • The following features will not function during a 5-party conference call: –...
Page 101: Paging Features
1.14 Paging Features 1.14 Paging Features 1.14.1 Paging Description An extension user can make a paging announcement to several people at once. The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/or an external pager (loudspeaker), depending on the type of Paging that is performed as follows: Type Paging method All Extensions...
Page 102: Optional Device Features
1.15 Optional Device Features 1.15 Optional Device Features 1.15.1 Doorphone Call Description A visitor can use a doorphone to call its preprogrammed destination. Extension users can call a doorphone. Doorphones can also be used for the Room Monitor feature ( 1.10.2 Room Monitor).
Page 103: Door Open
1.15 Optional Device Features 1.15.2 Door Open Description Using an extension telephone, an extension user can unlock a door for a visitor. The door can be unlocked by extension users who are allowed through system programming to unlock the door for each time service mode ( Door Opener—Day/Night/Lunch [703-705]).
Page 104: Doorbell/Door Chime
1.15 Optional Device Features 1.15.3 Doorbell/Door Chime Description Extension users can choose how their telephones receive doorphone calls, by selecting to hear ringing, a chime, or both, provided a doorbell/door chime connected to a door opener is connected to the PBX. They can recognise which doorphone is ringing by selecting a different doorphone chime pattern for each doorphone.
Page 105 1.15 Optional Device Features Feature Guide References 4.2.1 Tones/Ring Tones User Manual References 1.8.1 If a Doorphone/Door Opener is Connected Feature Guide...
Page 106: Background Music (Bgm)
1.15 Optional Device Features 1.15.4 Background Music (BGM) Description A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while on-hook and idle. Conditions • Hardware requirement: A user-supplied external audio device, such as a CD player or radio for External audio source.
Page 107: Outgoing Message (Ogm) For Disa/Ucd
1.15 Optional Device Features 1.15.5 Outgoing Message (OGM) for DISA/UCD Description An extension assigned as the operator or manager extension can record outgoing messages (OGMs) for the following features: Feature Usage Details in Direct Inward System When a call arrives on a DISA line, the caller will hear •...
Page 108: Direct Inward System Access (Disa)
1.15 Optional Device Features 1.15.6 Direct Inward System Access (DISA) Description Direct Inward System Access (DISA) allows outside callers to be connected to their desired PBX destinations without the use of the operator. Callers can listen to a DISA outgoing message (OGM) instructing them as to which numbers to dial to be connected to the person or department they would like to speak with.
Page 109 1.15 Optional Device Features [Programming Example: 1-level (DISA) AA Table] In order for a caller to be able to access Mike Smith (extension 102) using 1-level (DISA) AA, programme as follows: Distribution method* Outside (CO) Line No. Lunch Night 1, 2 DISA OGM1 DISA OGM1 DISA OGM1...
Page 110 1.15 Optional Device Features 1-level AA DISA AA No.* Extn. Extn. 2-level – – – – – – – Group 1 Group 2 2-level AA DISA AA No.* Extn. 3-level Extn. – – – – Group 3 Group 4 3-level AA DISA AA No.* Mike Extn.
Page 111 1.15 Optional Device Features DISA Busy Mode If the destination of a DISA call is busy, the call will be redirected to an idle extension ( Hunting Group Set [100]) in the destination's idle extension hunting group ( 1.2.1 Idle Extension Hunting). If no extension in the group is available, or if the destination of the DISA call is not a member of an idle extension hunting group, the call will be handled in one of the following ways, according to system programming ( DISA Busy...
Page 112 1.15 Optional Device Features Security Mode Intercom Calls Outside (CO) Line Calls All Security Trunk Security No Security Permitted Outside-to-Outside (CO-to-CO) Line Calls through DISA DISA callers can use DISA to make outside (CO) line calls when allowed by the DISA security mode. If a call between 2 outside parties is established via DISA, the length of the call can be limited to a preprogrammed duration ( CO-to-CO Line Call Duration [205]).
Page 113 1.15 Optional Device Features [Flowchart] A DISA call from an outside party is received. (DISA Delayed Answer Time expires) The PBX answers the call. (DISA OGM Mute Time expires) Is the assigned DISA OGM recorded? One short beep DISA OGM (DISA Wait Timer after OGM expires) (Intercept Time for Internal DISA expires) Cyclic tone,...
Page 114 1.15 Optional Device Features Conditions WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).
Page 115 1.15 Optional Device Features • Fax Tone Detection It is possible to select the number of times the fax (CNG) tone must be detected while the DISA OGM is sent before the PBX recognises the incoming signal as fax data ( FAX Tone Detection [514]).
Page 116: Built-In Voice Message (Bv)
1.15 Optional Device Features 1.15.7 Built-in Voice Message (BV) Description If an optional voice message card is installed in the PBX, a caller can leave a voice message in a user's personal message area or the PBX's common message area. Information on the recorded messages is automatically logged in the Incoming Call Log of the extension, where it can be viewed later or used to play back the original message ( 1.16.2 Incoming Call Log).
Page 117 1.15 Optional Device Features [Example: Pattern B] BV Resource 1 BV Resource 2 Operator or Manager Extn. 102 (Extn. 101) Common Personal Message Area Message Area • Common BV OGM • Personal BV OGM • Common Voice • Personal Voice Message Message Extn.
Page 118 1.15 Optional Device Features when a message has been left. A MESSAGE button can be used to listen to the message after the user goes off-hook. Pressing the lit MESSAGE button on a display proprietary telephone (PT) while on-hook shows voice message information. The BV feature allows users to also perform the following operations: •...
Page 119 1.15 Optional Device Features arrives on a DISA line and the caller hears the specified DISA OGM. When the destination does not answer the DISA call, the call is redirected to the common message area via Intercept Routing. The caller hears the specified common BV OGM and leaves a voice message in the common message area.
Page 120 1.15 Optional Device Features • When the remaining recording time for the PBX is less than 5 minutes, the display informs both the extension users within the same resource and the manager that the voice message resource is full, and the users will hear a special dial tone (dial tone 5) when going off-hook.
Page 121: Caller Id Features
1.16 Caller ID Features 1.16 Caller ID Features 1.16.1 Caller ID Description The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of proprietary telephones (PTs) as well as some single line telephones (SLTs) when receiving calls.
Page 122 1.16 Caller ID Features Automatic Caller ID Number Modification When Caller ID information is checked, the PBX can automatically modify the caller's telephone number according to a preprogrammed set of rules (Caller ID Modification Table). This modified number allows the extension user to make a call to this number later without worrying about Outside (CO) Line Access numbers, area codes, etc.
Page 123 1.16 Caller ID Features An outside (CO) line call containing Caller ID information is received. Is the caller's area code stored in the Caller ID Modification Table? Modifies the number according to the Modifies the number according to the method programmed in the corresponding method programmed in the "Long-distance "Local Call"...
Page 124 1.16 Caller ID Features Access (DISA) ring groups, forwarded calls, intercepted calls, or calls from extensions that placed outside (CO) line calls on consultation hold. • SLT Caller ID signalling type can be selected through system programming ( SLT Caller ID Signalling Type [150]).
Page 125: Incoming Call Log
1.16 Caller ID Features 1.16.2 Incoming Call Log Description When a call containing Caller ID information is received by an extension, the information is shown on the telephone display, notifying the extension user of the caller's identity. This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed later or used to call that caller back.
Page 126 1.16 Caller ID Features The Caller ID Indication—Personal/Common button will alert an extension user to any missed (unanswered) calls. The Caller ID Indication—Personal/Common button is also used to store the information of an incoming call during a conversation, and to view caller information while on-hook and then call back a caller. If a Caller ID Indication—Common button is not assigned to any PT, the calls will be logged in the personal area of the PT that is connected to the lowest-numbered jack, and its Caller ID Indication—...
Page 127 1.16 Caller ID Features (Extension Lock—CANCEL ALL). The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager. • Automatic Caller ID Number Modification If the PBX is programmed to automatically modify incoming telephone numbers, the modified numbers will be displayed when Caller ID information is checked.
Page 128: Message Features
1.17 Message Features 1.17 Message Features 1.17.1 Message Waiting Description When an extension user calls another extension user who does not answer the call, he or she can leave a message waiting indication. The appropriate button or lamp on the called extension user's telephone will light, indicating that a call was missed, or a message recorded by the Voice Processing System (VPS) or Built-in Voice Message (BV) feature is waiting.
Page 129 1.17 Message Features • Message waiting indications are always left on the originally called extension. Message waiting indications cannot be sent to an FWD destination ( 1.3.1.2 Call Forwarding (FWD)) or an idle extension hunting destination ( 1.2.1 Idle Extension Hunting). •...
Page 130: Absent Message
1.17 Message Features 1.17.2 Absent Message Description Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. This message can explain the reason for their absence, and can be used by any extension user.
Page 131: Fixed Line Sms Terminal Support
1.17 Message Features 1.17.3 Fixed Line SMS Terminal Support Description When outside (CO) line calls are received from a Short Message Service (SMS) centre, the PBX can route incoming calls to specific single line telephones (SLTs) that support SMS according to a preprogrammed set of rules (SMS Routing Table).
Page 132 1.17 Message Features SLT setting Extension Jack No. SMS Centre Number for SMS Centre Number for SMS Sub- Sending Receiving address Jack 01 1112224444 1112223333 Jack 02 1112224444 1112223333 Jack 10 1112224444 1112223333 (Cont.) : 89: Outside (CO) Line Access number used to make SMS centre calls using the fixed outside (CO) lines.
Page 133 1.17 Message Features SLT setting Extension Jack No. SMS Centre Number for SMS Centre Number for SMS Sub- Sending Receiving address Jack 01 89 P1112223333 1112224444 – Jack 02 89 P1112223333 1112224444 – Jack 08 89 P1112223333 1112224444 – (Cont.) : In this example: To send an SMS message to the SLT connected to extension jack 01, enter "3847001"...
Page 134 1.17 Message Features Installation Manual References 2.3.5 3-Port Caller ID Card (KX-TE82493) Feature Guide...
Page 135: Proprietary Telephone (Pt) Features
1.18 Proprietary Telephone (PT) Features 1.18 Proprietary Telephone (PT) Features 1.18.1 Fixed Buttons Description Proprietary telephones (PTs) and Direct Station Selection (DSS) Consoles feature a wide variety of feature buttons and Line Access buttons, explained below. Note that certain models do not have certain buttons. For a description of the buttons found on each PT or DSS Console, please refer to the Operating Instructions for each PT or DSS Console.
Page 136 1.18 Proprietary Telephone (PT) Features Button Function AUTO DIAL/STORE Used for System Speed Dialling/Saved Number Redial, playing back personal/ common BV outgoing messages (OGMs) used by the Built-in Voice Message (BV) feature, and storing programme changes. CONF (Conference) Used to establish a 3-party or 5-party conference call. FWD/DND (Call Used to set the FWD or DND feature for the extension.
Page 137: Flexible Buttons
1.18 Proprietary Telephone (PT) Features 1.18.2 Flexible Buttons Description Flexible buttons are buttons whose functions can be customised through either system or personal programming. The following types of flexible buttons are found on proprietary telephones (PTs) and/or Direct Station Selection (DSS) Consoles: Flexible CO buttons Flexible DSS buttons Programmable Feature (PF) buttons...
Page 138 1.18 Proprietary Telephone (PT) Features Button Function Caller ID Selection— Used to display and cycle through the information of an incoming call during a Personal conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform an extension user that the personal area call log is full ( 1.16.2 Incoming Call Log).
Page 139: Led Indication
1.18 Proprietary Telephone (PT) Features 1.18.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and the following buttons (Line Status Buttons and Corresponding Extension Status Button) can indicate line status with a variety of light patterns. Line Status Buttons: Single-CO (S-CO), Group-CO (G-CO), Other-CO (O-CO), INTERCOM Corresponding Extension Status Button: Direct Station Selection (DSS) Light Pattern of the Message/Ringer Lamp...
Page 140 1.18 Proprietary Telephone (PT) Features Light Pattern of the Corresponding Extension Status Button Corresponding Extension Status Button Light Pattern Idle Call Forwarding (FWD)* Slow red flashing Moderate-speed red flashing Do Not Disturb (DND)* Red on Busy * This setting can be changed through system programming ( DSS Lamp Mode [112]).
Page 141: Display Information
1.18 Proprietary Telephone (PT) Features 1.18.4 Display Information Description A display proprietary telephone (PT) can relay the following information to the user while making or receiving calls: Display Item Display Example Conditions The extension number and name of the Extension numbers and names 123: Tom Smith calling or called extension are programmable (...
Page 142 1.18 Proprietary Telephone (PT) Features Conditions • Display Contrast The display contrast can be adjusted with the Navigator key or the CONTRAST selector. This is available only for PTs. • Ringer Volume The volume of the ringer can be adjusted with the RINGER Volume selector. •...
Page 143: Voice Mail Features
1.19 Voice Mail Features 1.19.1 Voice Mail APT Integration Description A Panasonic Voice Processing System (VPS) that supports APT Integration can provide many features and conveniences that are unachievable using traditional voice mail systems that rely on Inband (DTMF) Integration.
Page 144 1.19 Voice Mail Features connected to only one VPS. Also the idle extension hunting type is set as "Circular" ( Hunting Type [101]), and the Voice Mail (VM) Hunting Chain and Automated Attendant (AA) Hunting Chain are automatically enabled in each of these 2 extension groups ( Hunting Group Set [100]).
Page 145 1.19 Voice Mail Features Extension Backup If the VPS is assigned to ring with other extensions, for example the operator, for the same outside (CO) line, the VPS can be used as a backup for the operator when the operator cannot answer an incoming outside (CO) line call.
Page 146 1.19 Voice Mail Features Intercept Routing to a Mailbox of the VPS Outside (CO) line calls via DISA ( 1.15.6 Direct Inward System Access (DISA)) can be programmed to be automatically redirected to an extension user's mailbox when the extension user does not or cannot answer them ( 1.1.1.2 Intercept Routing).
Page 147 1.19 Voice Mail Features LCS/LCS Cancel Button A flexible CO/DSS button can be customised as an LCS or LCS Cancel button. 2-way Recording into the VPS PT users can record their own telephone conversations. These recordings can be stored in the PT user's own mailbox (2-way Record) or in another user's mailbox (2-way Transfer), depending on which button the user presses to begin recording.
Page 148 1.19 Voice Mail Features User Manual References 1.8.3 If a Voice Processing System is Connected 3.1.2 Changing Personal Settings Using Programming Mode Feature Guide...
Page 149: Voice Mail Inband (Dtmf) Integration
1.19.2 Voice Mail Inband (DTMF) Integration Description A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide Automated Attendant (AA) and Voice Mail (VM) services when connected to the PBX. The VPS and PBX communicate with each other by sending DTMF (Dual Tone Multi-Frequency) signals.
Page 150 The following settings to enable Inband (DTMF) Integration must be programmed through system programming to match the settings of the VPS. This example uses a Panasonic KX-TVP series VPS, which can be connected to up to 4 extension jacks of the PBX.
Page 151 1.19 Voice Mail Features – FWD—All Calls – FWD—Busy/No Answer – DISA Intercept Routing—No Answer (IRNA) ( 1.1.1.2 Intercept Routing, 1.15.6 Direct Inward System Access (DISA)) For these features, the caller does not need to know the mailbox number of the called extension because the code is automatically transmitted to the VPS.
Page 152: Administrative Information Features
1.20 Administrative Information Features 1.20 Administrative Information Features 1.20.1 Station Message Detail Recording Feature 1.20.1.1 Station Message Detail Recording (SMDR) Description Automatically logs detailed information for the PBX. SMDR Output Port The Serial Interface (RS-232C) port can be used to output Station Message Detail Recording (SMDR) data to a PC, printer, etc.
Page 153 1.20 Administrative Information Features SMDR Format and Contents [Example] Pattern A: Without call charge information Date Time Ext. CO Dial number Duration Code 12/31/05 12:52PM 103 05 12345678901234567890123456789012 00:00'16" ..12/31/05 12:53PM 103 < incoming > 2013570846 00:01'43"...
Page 154 1.20 Administrative Information Features [Explanation] The following table explains the types of data logged by SMDR. The section numbers below refer to the field indicated by the numbers above. Section Number Data Description Date Shows the date (Month/Day/Year) of the call ( Date &...
Page 155 1.20 Administrative Information Features Section Number Data Description Dial number [Outside (CO) Line Call] Outgoing Outside (CO) Line Call Shows the dialled telephone number . Digits shown are as follows: 0 through 9, , #, - (hyphen) F/: Flash/recall signal ( 1.10.6 Flash/Recall) =: Host PBX Access code marker ( 1.5.2.8 Host PBX...
Page 156 1.20 Administrative Information Features Section Number Data Description Charge Shows the call charge of the outside (CO) line call ( Call Charge Calculation [441]). Up to 3 currency characters (e.g., EUR for Euro) can be assigned through system programming Currency [921]). The charge can consist of up to 7 digits (e.g., 88888.75), and the number of decimal places can be assigned through system programming ( 1.20.2 Call Charge...
Page 157 1.20 Administrative Information Features Item Description System programming items Controls whether system programming items that have already been assigned are shown based on the following parameters ( System Data Dump [804]): All para: All data System para: All data except for "CO para", "Extn. para", "DSS para"...
Page 158 1.20 Administrative Information Features Page Length (66 lines) Skip Perforation Machine Perforation • Serial Interface (RS-232C) Parameters The following communication parameters can be assigned for the Serial Interface (RS-232C) port through system programming ( SMDR RS-232C Parameter [800]): New Line (NL) Code: Select the code appropriate for the PC or printer. If the PC or printer automatically feeds lines with carriage return, select "CR".
Page 159: Call Log Printout For Each Extension
1.20 Administrative Information Features 1.20.1.2 Call Log Printout for Each Extension Description Calls can also be logged according to which extension they were made from, and printed out. An extension assigned as the manager extension can use the following features through manager programming: Call Log Print Out and Clear, for Each Extension All Clear [Example]...
Page 160 1.20 Administrative Information Features • SMDR Mode for Printing One of the following modes can be selected through system programming ( SMDR Mode for Printing [929]): MODE 1 Outside (CO) line call information is displayed by SMDR ( 1.20.1.1 Station Message Detail Recording (SMDR)), and call log information for each extension is displayed by Call Log Printout.
Page 161: Call Charge Calculation
1.20 Administrative Information Features 1.20.2 Call Charge Calculation Description The PBX can calculate call charges for outside (CO) line calls to preprogrammed destinations. The call charge information can be shown on SMDR and the display of proprietary telephones (PTs). Note This feature is a simple estimation of call charges and will not necessarily match the charges billed by your telephone company.
Page 162 1.20 Administrative Information Features [Programming Example]
Outside (CO) Time Table 1 Table No. Line No. Week Sunday (Cont.) : Monday (Cont.) : Saturday P: Peak O: Off Peak E: Economy
Call Charge Table 1 Location Leading Peak...
Page 163 1.20 Administrative Information Features If the Call Duration is less than the Flat Duration: Call Charge Flat Charge If the Call Duration is more than the Flat Duration: Call Duration Flat Duration Call Charge Flat Charge Unit Charge Unit Charge Whole Number Part of Unit Duration [Programming Example] (Using the example shown in "3.

Page 164 1.20 Administrative Information Features Call Charge Print Out Budget Management for Each Extension ( 1.8.3 Budget Management) [Example of Call Charge Reference] Call Log Printout for Each Extension: ********************************************** 103 : Tony Viola ********************************************** Starting Date : Dec.29.05 07:00PM** Present Date : Dec.31.05 09:00PM Date Time...

Page 165 1.20 Administrative Information Features outside party answers the call. Note that Call Charge Calculation will not function if the call duration counter is set to "Instantly" when Reverse Signal Detection is disabled. • When Flat Duration is set to "0", the total of the Flat Charge and Unit Charge is charged immediately after the preprogrammed length of time ( Call Duration Counter Start [204]) or the outside party answers the call.

Page 166 1.20 Administrative Information Features • The charge of a call can consist of no more than 7 digits. For example, if the number of decimal places Decimal Places [190]) is set to 3, the maximum call charge will be calculated as 9 999.999 even if the actual charge exceeds this.

Page 167: Extension Controlling Features
1.21 Extension Controlling Features 1.21 Extension Controlling Features 1.21.1 Extension Feature Clear Description Extension users can simultaneously clear all of the following features set on their own telephone: Feature Value after Extension Feature Clear Absent Message Automatic Callback Busy Background Music (BGM) Call Forwarding (FWD) Call Pickup Deny Allow...

Page 168: Timed Reminder
1.21 Extension Controlling Features 1.21.2 Timed Reminder Description Each extension user can set an alarm to be used as a wake-up call or reminder. This feature can be programmed to activate daily or one time only. If the user goes off-hook during the alarm, a special dial tone (dial tone 3) will be heard.

Page 169: Audible Tone Features
1.22 Audible Tone Features 1.22 Audible Tone Features 1.22.1 Dial Tone Description The following dial tones inform extension users about features activated on their extensions: Type Description Tone 1 A normal dial tone is heard when none of the features listed for dial tones 2 through 5 have been set.

Page 170: Confirmation Tone
1.22 Audible Tone Features 1.22.2 Confirmation Tone Description At the end of a feature operation, the PBX confirms the success of the operation by sending a confirmation tone to the extension user. Type Description Tone 1 Sent when the setting is accepted, or sent when the Extension Lock feature is set or cancelled.

Page 171: System Configuration And Administration Features
Section 2 System Configuration and Administration Features Feature Guide...

Page 172: System Configuration-Hardware
2.1 System Configuration—Hardware System Configuration—Hardware 2.1.1 Extension Jack Configuration Description Extension jacks are used to connect proprietary telephones (PTs), single line telephones (SLTs), Direct Station Selection (DSS) Consoles, and Voice Processing Systems (VPSs) to the PBX. Conditions • PT and SLT in Parallel Mode A PT and an SLT can be connected to an extension jack and used in parallel mode.

Page 173: System Configuration-Software
2.2 System Configuration—Software System Configuration—Software 2.2.1 Class of Service (COS) Description Each extension is assigned a class of service (COS) number ( TRS-COS—Day/Night/Lunch [601-603]). The following features operate differently depending on an extension's COS. TRS ( 1.8.1 Toll Restriction (TRS)) Walking COS ( 1.8.5 Walking COS) Conditions...

Page 174: Group
2.2 System Configuration—Software 2.2.2 Group Description This PBX supports various types of groups. Outside (CO) Line Group Outside (CO) lines can be grouped into 8 outside (CO) line groups based on properties such as carrier or outside (CO) line type ( CO Line Group Number [404]).

Page 175 2.2 System Configuration—Software 2.5. Direct Inward System Access (DISA) Ring Group A DISA ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously.

Page 176: Time Service
2.2 System Configuration—Software 2.2.3 Time Service Description Time service modes are used by many PBX features to determine how they will function during different times of day. For example, incoming calls can be directed to sales staff during the day and to a Voice Processing System (VPS) at night, extension users can be prohibited from making long-distance calls during lunch time, etc.

Page 177 2.2 System Configuration—Software [Visualisation of Time Schedule] Monday Tuesday 00:00 03:00 06:00 09:00 12:00 15:00 18:00 21:00 00:00 Time Table Night Lunch Night Lunch Night Note that time service modes can be arranged as they are needed (for example, night mode can occur in the morning and afternoon, if necessary) and not all time service modes need to be used in a time schedule.

Page 178 2.2 System Configuration—Software Feature Guide References 1.18.2 Flexible Buttons User Manual References 1.7.7 Checking the Time Service Mode 2.1.2 Switching the Time Service Mode (Time Service) Feature Guide...

Page 179: Operator/Manager Features
2.2 System Configuration—Software 2.2.4 Operator/Manager Features Description This PBX supports one operator and one manager. Any extension can be designated as the operator through system programming ( Operator Assignment [008]). The operator is the destination of Operator Call. The extension connected to extension jack 01 is the manager extension. An extension assigned as the operator or manager extension is allowed to use certain features that most extensions cannot, as follows: Manager Feature...

Page 180 2.2 System Configuration—Software Manager Feature Description Details in Password* Incoming Call Log Display Lock in Locks or unlocks the Not required • 1.8.4 Extension the Common Area Incoming Call Log for the Lock common area. • 1.16.2 Incoming Call Log 301st Incoming Call Logged in the Selects how new calls are Not required...

Page 181 2.2 System Configuration—Software User Manual References 1.2.1 Basic Calling 2.1 Control Features 3.2.2 Changing Call Logs and Call Charges Feature Guide...

Page 182: System Data Control
2.3.1 PC Programming Description System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a proprietary telephone (PT) ( 2.3.2 PT Programming). System programming and data upload/download can be performed either through on-site programming or remote programming.

Page 183 2.3 System Data Control Conditions • Only one system programming session is permitted at a time. Access will be denied to a second party who tries to perform system programming, including system programming via a PT. • System programming can be performed either in interactive or batch mode. •...

Page 184: Pt Programming
2.3 System Data Control 2.3.2 PT Programming Description A proprietary telephone (PT) can be used to customise the settings of the PBX or of an extension, using the following programming features: Authorised Programming Type Description Example Programmer Personal Used by an extension user to One-touch Dialling, Extension user Programming...

Page 185 2.3 System Data Control DSS para: The data assigned on the Direct Station Selection (DSS) buttons and Programmable Feature (PF) buttons on the DSS Console Speed dial: The System Speed Dialling numbers and names in System Speed Dialling Number [001] and System Speed Dialling Name [011] Installation Manual References 2.10.1 Starting the Advanced Hybrid System Feature Guide References...

Page 186: Automatic Time Adjustment
2.3 System Data Control 2.3.3 Automatic Time Adjustment Description The PBX clock can be adjusted automatically according to the time information received from your telephone company. Time information can be received when an incoming call with Caller ID that includes time information is received.

Page 187: Feature Numbering
2.3 System Data Control 2.3.4 Feature Numbering Description To call another extension user or to access PBX features, access numbers (extension numbers or feature numbers) are required. Feature numbers are available while: a dial tone is heard a busy tone or Do Not Disturb (DND) tone is heard dialling or talking on-hook Feature Numbering (available while a dial tone is heard)

Page 188 2.3 System Data Control [Feature Numbering Table (available while a dial tone is heard)] Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 Absent Message (set/cancel) (1–6 [+ parameter]/ 0) + #/0 Account Code Entry for an SLT account code + or 49 outside phone no.

Page 189 2.3 System Data Control Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 FWD to Outside (CO) Line (set/cancel) (3 + outside (CO) line access no. + outside phone no. + #)/(0 + #/0) FWD to Voice Processing System (VPS) ([1 or 2 + extn.

Page 190 2.3 System Data Control Numbering Feature Additional Number Plan 1 Plan 2 Plan 3 Personal BV OGM (record/play/erase) (1/2/0) + #/0 Personal Speed Dialling (confirm) 0–9 + # Personal Speed Dialling (dial) 0–9 or # or ## Personal Speed Dialling (programme) 0–9 + phone no.

Page 191 2.3 System Data Control Feature Numbering Automatic Callback Busy Busy Station Signalling (BSS)/DND Override Executive Busy Override Feature Numbering (available while dialling or talking) Features that are available while dialling or talking have fixed numbers, as shown in the following table: [Feature Numbering Table (available while dialling or talking)] Feature Numbering...

Page 192 2.3 System Data Control User Manual References 4.2.1 Feature Number Table Feature Guide...

Page 193: Automatic Configuration For Outside (Co) Line Type
2.3 System Data Control 2.3.5 Automatic Configuration for Outside (CO) Line Type Description The dialling mode (DTMF [Dual Tone Multi-Frequency]/Pulse) of connected outside (CO) lines is automatically assigned after restarting the PBX using the System Clear Switch or through system programming ( System Data Clear [999]).

Page 194: Country Setting
2.3 System Data Control 2.3.6 Country Setting Description The country code of the PBX can be selected through system programming ( Country [995]). The PBX will restart with the default settings of the user's country/area. During this operation, communication between the PBX and PC will be disconnected one time. Country Setting can also be programmed the first time the PBX is accessed with a PC using the KX-TE Maintenance Console software (Quick Setup).

Page 195: Firmware Upgrade
2.3 System Data Control 2.3.7 Firmware Upgrade Description It is possible to upgrade the PBX software via the Serial Interface (RS-232C) port or USB port using the KX- TE Maintenance Console software. Even if a user upgrades the PBX software, the system data will not be lost.

Page 196: Fault Recovery/Diagnostics
2.4 Fault Recovery/Diagnostics Fault Recovery/Diagnostics 2.4.1 Power Failure Transfer Description If the power supply to the PBX fails, specific single line telephones (SLTs) are automatically connected to specific outside (CO) lines (Power Failure Connections). The PBX will switch from the current connections to Power Failure Connections, and all existing conversations will be disconnected.

Page 197: Power Failure Restart
2.4 Fault Recovery/Diagnostics 2.4.2 Power Failure Restart Description When the electricity is turned back on, the PBX restarts and automatically loads stored data. Conditions • In the event of a power failure, PBX memory is protected by a factory-installed lithium battery. There is no memory loss except the memories of Automatic Callback Busy ( 1.7.1 Automatic Callback Busy (Camp-on)), Call Park (...

Page 198 2.4 Fault Recovery/Diagnostics Feature Guide...

Page 199: Programming Instructions
Section 3 Programming Instructions Feature Guide...

Page 200: Introduction
These programming instructions are designed to serve as an overall system programming reference for the Panasonic Advanced Hybrid System. The PBX has default settings that can be changed to meet your needs. These settings control the manner in which the PBX features described in this Feature Guide function, and changing these settings is referred to as "system programming".

Page 201: Pc Programming
3.2 PC Programming PC Programming 3.2.1 Installing and Starting KX-TE Maintenance Console To programme and administer the PBX by PC (Personal Computer), you need to install KX-TE Maintenance Console onto the PC. To install and start KX-TE Maintenance Console when the PC and the PBX are connected, refer to the Installation Manual ( 3.1.1 Installing KX-TE Maintenance Console on a PC).

Page 202: Pt Programming
3.3 PT Programming PT Programming 3.3.1 Programming Instructions Required Telephone PBX settings can be customised through system programming by using a proprietary telephone (PT) with a display, such as the KX-T7730. An authorised administrator or the manager extension connected to extension jack 01 can access system programming.

Page 203 3.3 PT Programming Fixed Button (KX-T7730/KX-T7735) Function FLASH CLEAR Entering System Programming Mode Using a PT to perform system programming allows an authorised administrator to set a wide range of PBX features and parameters. To enter system programming mode, the system password is required. With the system password, all system programming is accessible.

Page 204: Entering Characters
3.3 PT Programming Entering Characters The PT's dialling buttons can be used to enter characters when storing a name or message. The following tables depict the available characters: Table 1 (Alphabet mode)/Table 2 (Numeral mode) * This character is only available with the CE (Central Europe) and PD (Poland) models, when programming Currency [921].

Page 205 3.3 PT Programming Table 3 (Cyrillic alphabet mode for RU [Russia]/UA [Ukraine] model) * This character is only available for the KX-T7735RU. [Example of Entering Characters] To enter "Ann": (5 times) (5 times) Notes • To toggle between "Alphabet mode" and "Numeral mode" or between "Alphabet mode", "Cyrillic alphabet mode (assignable only in Extension Name in Cyrillic [616] )", and "Numeral mode", press SELECT.

Page 206 3.3 PT Programming List of Abbreviations Automated Attendant Analogue Proprietary Telephone Automatic Route Selection Background Music Built-in Voice Message Outside (CO) Line Class of Service Calling Party Control Direct In Line DISA Direct Inward System Access Do Not Disturb Distinctive Ring Detection Direct Station Selection DTMF Dual Tone Multi-Frequency...

Page 207: Programming Procedures
3.3 PT Programming 3.3.2 Programming Procedures Notes • means default value throughout these programming instructions. • means to select "All", except when setting the charge in Call Charge Calculation related programming items where it means "Decimal point". • The following are displayed when you store a number, such as a telephone number, or feature number: P: PAUSE;...

Page 208: System Password [002]
3.3 PT Programming Notes • An Outside (CO) Line Access number (9/0 [for New Zealand: 1 or 9], 81 through 88) should be included before the phone number. When dialling, a pause will automatically be inserted after the Outside (CO) Line Access number. •...

Page 209: Dss Console Jack Assignment [003]
3.3 PT Programming DSS Console Jack Assignment [003] DSS console no. extension jack no. NEXT STORE (1 … 2) (02 … 24/Disable) To continue NEXT PREV Notes • To delete (disable) an extension jack number, press CLEAR in the extension jack number step. •...

Page 210: Time Service Switching Mode [006]
3.3 PT Programming Note With Transfer: Press the DSS button to transfer an outside (CO) line call. Without Transfer: Press the TRANSFER button, then the DSS button to transfer an outside (CO) line call. Feature & Programming References 1.11.1 Call Transfer 1.18.1 Fixed Buttons Time Service Switching Mode [006] NEXT...

Page 211: Extension Number [009]
3.3 PT Programming Note To delete (disable) an extension jack number, press CLEAR in the extension jack number step. Feature & Programming References 2.2.4 Operator/Manager Features Extension Number [009] SELECT NEXT STORE (Plan 1/2/3) NEXT PREV To continue extension jack no. extension no.

Page 212: System Speed Dialling Name [011]
3.3 PT Programming System Speed Dialling Name [011] NEXT PREV To continue speed dialling no. name* NEXT STORE (00 … 99) Max. 16 characters To continue SELECT Note * A name can be entered using a PT's dialling buttons. The displayed character varies depending on the number of times that the dialling button is pressed.

Page 213: Kx-T7710 One-Touch Dialling [013]
3.3 PT Programming KX-T7710 One-touch Dialling [013] NEXT PREV To continue location no. feature no. NEXT STORE (1 … 9) Max. 24 digits (0 … 9, , #, P, –, F, [ ]) To continue SELECT Notes • Any feature number can be stored in a One-touch button. However, the feature numbers for Personal Speed Dialling, System Speed Dialling, and Quick Dialling do not function.

Page 214: Dtmf Integration Port [102]
3.3 PT Programming Feature & Programming References 1.2.1 Idle Extension Hunting DTMF Integration Port [102] NEXT PREV To continue extension jack no. name* SELECT NEXT STORE (07, 08, 15, 16/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.19.2 Voice Mail Inband (DTMF) Integration DTMF Integration [103] NEXT SELECT...

Page 215: External Pager Access Tone [106]
3.3 PT Programming External Pager Access Tone [106] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.14.1 Paging DTMF Receiver Check [107] NEXT PREV To continue DTMF receiver no. name* SELECT NEXT STORE (1 … 6/ (Enable/Disable) Note This programme enables each DTMF receiver to check whether it is operating normally or not. DTMF receiver number: 1–2: checking extension jacks 01–08 3–4: checking extension jacks 09–16...

Page 216: Flash/Recall Key Mode [110]
3.3 PT Programming Flash/Recall Key Mode [110] NEXT SELECT STORE (MODE1: EFA mode/ MODE2: Flash/Recall mode) Feature & Programming References 1.10.6 Flash/Recall 1.10.7 External Feature Access (EFA) Music on Hold [111] NEXT SELECT STORE (Internal/ External/Tone) Note Selections vary depending on your country/area. Feature &...

Page 217: Automatic Redial Interval [114]
3.3 PT Programming Automatic Redial Interval [114] NEXT SELECT STORE (40/60 s) Feature & Programming References 1.6.1.4 Redial Extension Ring Tone Pattern [115] NEXT SELECT STORE (Single/Double/ Triple) Feature & Programming References 1.1.3.3 Ring Tone Pattern Selection 1.5.1.1 Intercom Call 4.2.1 Tones/Ring Tones Conference Pattern [116] NEXT...

Page 218: Pulse Restriction [118]
3.3 PT Programming Pulse Restriction [118] NEXT SELECT STORE (Enable/Disable) Notes • It is programmable whether pulse dialling is sent or not to the telephone company during a conversation with an outside party when "Pulse" or "Call Block" mode is enabled in Dial Mode [401].

Page 219: Break Ratio [123]
3.3 PT Programming Feature & Programming References 1.5.3.3 Outside (CO) Line Access Break Ratio [123] NEXT SELECT STORE (MODE1: 66 %/ MODE2: 60 %) Notes • This programme selects the pulse break ratio (the ratio between the length of the pulse and the length of the pause) when a pulse is sent to the telephone company while dialling a telephone number.

Page 220: Ringback Tone Pattern [128]
3.3 PT Programming Ringback Tone Pattern [128] NEXT SELECT STORE (Single 3 s/Single 5 s/ Double 3 s/Double 5 s) Note This programme selects the ringback tone pattern for outgoing intercom calls and for incoming outside (CO) line calls (including a DISA call). Feature &...

Page 221: Slt Ring/Silence Ratio [142]
3.3 PT Programming SLT Ring/Silence Ratio [142] NEXT SELECT STORE (1:2/1:3/1:4) [On:Off] Note This programme selects the ratio between the bell signals of an SLT (a set of bell-on and bell-off). Feature & Programming References 1.1.3.3 Ring Tone Pattern Selection SLT Ring Bell-on Time [143] SLT Ring Bell-on Time [143] NEXT...

Page 222: Sms Routing Table-Extension [147]
3.3 PT Programming Feature & Programming References 1.17.3 Fixed Line SMS Terminal Support SMS Routing Table—Extension [147] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24) … (Disable/1 To continue SELECT Note Each location 1–8 has a maximum of 8 extensions. Feature &...

Page 223: Incoming Reverse [153]
3.3 PT Programming Incoming Reverse [153] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.10.10 Calling Party Control (CPC) Signal Detection CO Busy Out [154] SELECT NEXT STORE (Enable/Disable) Feature & Programming References 1.5.2.6 CO Busy Out CO Busy Out Check Time [155] ➞...

Page 224: Call Charge Calculation-Time Table 1/2/3/4 [162/169/176/183]
3.3 PT Programming Call Charge Calculation—Time Table 1/2/3/4 [162/169/176/183] ➞ NEXT NEXT PREV … Sat) (Sun (Every day) (62/69/76/83) 62: Table 1 69: Table 2 76: Table 3 83: Table 4 NEXT PREV To go to another day of the week ➞...

Page 225: Call Charge Table 1/2/3/4-Peak Unit Charge And Duration [164/171/178/185]
3.3 PT Programming Call Charge Table 1/2/3/4—Peak Unit Charge and Duration [164/171/178/ 185] NEXT PREV To continue ➞ location no. unit charge duration NEXT STORE (0 … 9999 s) (00 … 99) Max. 7 digits (64/71/78/85) (exc. decimal point) 64: Table 1 (0 …...

Page 226: Call Charge Table 1/2/3/4-Economy Flat Charge And Duration [167/174/181/188]
3.3 PT Programming Call Charge Table 1/2/3/4—Economy Flat Charge and Duration [167/174/ 181/188] NEXT PREV To continue ➞ location no. flat charge duration NEXT STORE (0 … 9999 s) (00 … 99) Max. 7 digits (67/74/81/88) (exc. decimal point) 67: Table 1 (0 …...

Page 227: Transfer Recall Time [201]
3.3 PT Programming Feature & Programming References 1.12.1 Call Hold 1.12.2 Call Park Transfer Recall Time [201] NEXT SELECT STORE (15/30 s/ 1/2 min) Feature & Programming References 1.11.1 Call Transfer Call Forwarding Start Time [202] NEXT SELECT STORE (5/10/15/ 20 s delay) Feature &...

Page 228: Dialling Start Time [206]
3.3 PT Programming Dialling Start Time [206] NEXT SELECT STORE Refer to the note.* Note * The minimum length of time that the PBX waits after seizing an outside (CO) line before dialling that can be selected depends on your country/area as follows: For Czech Republic: 0 ms, 250 ms, 500 ms, 750 ms, 1000 ms, 1250 ms, 3500 ms For Others: 0 ms, 250 ms, 500 ms, 750 ms, 1000 ms, 1250 ms, 1500 ms Feature &...

Page 229: No Dial Disconnection [211]
3.3 PT Programming No Dial Disconnection [211] NEXT SELECT STORE (Enable/Disable) Feature & Programming References 1.8.1 Toll Restriction (TRS) Inter-digit Time [208] Extension-to-CO Line Call Duration [212] time NEXT STORE (1 … 32 min) Note This programme is available for the extension(s) enabled in CO Line Call Duration Limitation [613]. Feature &...

Page 230: Carrier Exception Code [300]
3.3 PT Programming Carrier Exception Code [300] NEXT PREV To continue code no. carrier code NEXT STORE (01 … 20) Max. 10 digits (0 … 9, , #, x) To continue SELECT Feature & Programming References 1.8.1 Toll Restriction (TRS) 1.9.1 Automatic Route Selection (ARS) TRS—System Speed Dialling Class [301] NEXT...

Page 231: Emergency Number [309]
3.3 PT Programming Feature & Programming References 1.8.1 Toll Restriction (TRS) TRS—COS 2-5 Denied Code [302-305] Emergency Number [309] NEXT PREV To continue code no. emergency no. NEXT STORE (1 … 5) Max. 24 digits (0 … 9) To continue SELECT Feature &...

Page 232: Trs-Extension Lock Class [312]
3.3 PT Programming TRS—Extension Lock Class [312] NEXT SELECT STORE (COS-2 … 5/ Disable) Feature & Programming References 1.8.1 Toll Restriction (TRS) 1.8.4 Extension Lock ARS Selection [350] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 8/ (Enable/ To continue Disable)

Page 233: 1St Carrier Selection Code [359]
3.3 PT Programming Feature & Programming References 1.9.1 Automatic Route Selection (ARS) 1st Carrier Selection Code [359] first carrier access code NEXT STORE Max. 4 digits (0 … 9) Feature & Programming References 1.9.1 Automatic Route Selection (ARS) ARS Modification—Removed Digits [360] NEXT PREV To continue...

Page 234: Ars Inter-Digit Time [363]
3.3 PT Programming ARS Inter-digit Time [363] time NEXT STORE (1 … 20 s) Note This assignment should be the same as the inter-digit timer assigned in Inter-digit Time [208]. Feature & Programming References 1.9.1 Automatic Route Selection (ARS) ARS CO Line Group [364] NEXT PREV To continue...

Page 235: Route 1-4 Itemised Billing [385-388]
3.3 PT Programming Route 1-4 Itemised Billing [385-388] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 8/ (85 … 88) (Enable/ To continue Disable) 85: for Route 1 86: for Route 2 87: for Route 3 SELECT 88: for Route 4 Feature &...

Page 236: Co Line Connection [400]
3.3 PT Programming CO Line Connection [400] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 8/ (Connect/ To continue Not connect) SELECT Note The numbers of outside (CO) line ports that do not have lines connected should be set to "Not connect". The PBX seizes the highest available outside (CO) line number when selecting an idle outside (CO) line automatically.

Page 237: Pulse Speed [402]
3.3 PT Programming Pulse Speed [402] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 8/ (Low Speed: 10 pps/ High Speed: 20 pps) To continue SELECT Note This programme is not available for the AL (Australia) model. Feature &...

Page 238: Co Line Group Number [404]
3.3 PT Programming CO Line Group Number [404] NEXT PREV To continue CO line group no. CO line no. NEXT STORE … (1 … 8/ To continue SELECT Feature & Programming References 1.5.3.3 Outside (CO) Line Access 2.2.2 Group Flexible Outward Dialling—Day/Night/Lunch [405-407] NEXT PREV To continue...

Page 239: Flexible Ringing-Day/Night/Lunch [408-410]
3.3 PT Programming Flexible Ringing—Day/Night/Lunch [408-410] NEXT PREV To continue Go to next or prev. line number ➞ ➞ To continue Go to next or prev. jack number CO line no. extension jack no. NEXT SELECT STORE (1 … 8/ (01 …...

Page 240: Co Line Mode-Day/Night/Lunch [414-416]
3.3 PT Programming Feature & Programming References 1.2.3 Direct Inward System Access (DISA) Ring 1.4.1.2 Line Preference—Incoming CO Line Mode—Day/Night/Lunch [414-416] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (14 … 16) (1 …...

Page 241: Pause Time [417]
3.3 PT Programming Notes • When you select "UCD", it is necessary to assign an extension group as the UCD group in UCD Group [520]. • After you select "BV", do not change Operator Assignment [008]. Feature & Programming References 1.1.1.1 Direct In Line (DIL) 1.2.2 Uniform Call Distribution (UCD) 1.15.6 Direct Inward System Access (DISA)

Page 242: Automatic Designated Line Access [419]
3.3 PT Programming Automatic Designated Line Access [419] NEXT PREV To continue CO line no. name* SELECT NEXT STORE (1 … 8/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.5.3.2 Line Preference—Outgoing 1.5.3.3 Outside (CO) Line Access Automatic Line Access [121] CPC Signal Detection—Incoming [420] NEXT PREV...

Page 243: Disconnect Time [422]
3.3 PT Programming Feature & Programming References 1.10.10 Calling Party Control (CPC) Signal Detection Disconnect Time [422] NEXT PREV To continue CO line no. NEXT SELECT STORE (1 … 8/ Refer to the note.* To continue SELECT Notes • * The disconnect signal lengths that can be selected depend on your country/area as follows: For United Kingdom: 0.5 s, 2.0 s, 4.0 s For South Africa: 0.8 s, 1.5 s, 4.0 s For Others: 0.5 s, 1.5 s, 4.0 s...

Page 244: Polarity Reverse Detection [424]
3.3 PT Programming Polarity Reverse Detection [424] NEXT PREV To continue CO line no. NEXT SELECT STORE (1 … 8/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.5.2.5 Reverse Circuit Collect Call Block [425] (Brazil only) NEXT PREV To continue CO line no.

Page 245: Drd Ring Pattern 2 Extension Assignment-Day/Night/Lunch [427-429] (New Zealand Only)
3.3 PT Programming DRD Ring Pattern 2 Extension Assignment—Day/Night/Lunch [427-429] (New Zealand only) NEXT PREV To continue Go to next or prev. line number ➞ ➞ To continue Go to next or prev. jack number CO line no. extension jack no. NEXT SELECT STORE...

Page 246: Drd Pattern 2 And 3 Ring Tone [433-434] (New Zealand Only)
3.3 PT Programming Note This is effective only when the DRD feature is enabled in Distinctive Ring Detection (DRD) [426] (New Zealand only). Feature & Programming References 1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only) NEXT PREV To continue...

Page 247: Call Charge Table Assignment [442]
3.3 PT Programming Call Charge Table Assignment [442] NEXT PREV To continue CO line no. SELECT NEXT STORE (1 … 8/ (Table1/Table2/ Table3/Table4) To continue SELECT Feature & Programming References 1.20.2 Call Charge Calculation DISA Incoming Call Dial Mode [500] NEXT SELECT STORE...

Page 248: Fax Connection [503]
3.3 PT Programming FAX Connection [503] extension jack no. NEXT STORE (01 … 24/Disable) Notes • To delete (disable) an extension jack number, press CLEAR in the extension jack number step. • The assigned extension will automatically have the Data Line Security feature set. Feature &...

Page 249: Disa Ring Time Before Intercept [508]
3.3 PT Programming Feature & Programming References 1.1.1.2 Intercept Routing 1.15.6 Direct Inward System Access (DISA) 1.19 Voice Mail Features DISA Ring Time before Intercept [508] NEXT SELECT STORE (10/20/30/ 40/60/120 s) Feature & Programming References 1.1.1.2 Intercept Routing 1.15.6 Direct Inward System Access (DISA) DISA Intercept Mode [507] DISA Ring Time after Intercept [509] NEXT...

Page 250: Disa Security Code [512]
3.3 PT Programming No Security: Allows the caller to make either an outside (CO) line or intercom call without entering a DISA security code. Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Security Code [512] NEXT PREV To continue code no.

Page 251: Fax Tone Detection [514]
3.3 PT Programming FAX Tone Detection [514] NEXT SELECT STORE (1/2 time(s)) Feature & Programming References 1.15.6 Direct Inward System Access (DISA) FAX Connection [503] Intercept Time for Internal DISA [515] NEXT SELECT STORE (3/6/9 s) Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA No Dial Mode [510] DISA Incoming Assignment [516]...

Page 252: Ogm Mute Time [519]
3.3 PT Programming OGM Mute Time [519] NEXT SELECT STORE (0/2/4/6 s) Feature & Programming References 1.15.6 Direct Inward System Access (DISA) 1.15.7 Built-in Voice Message (BV) UCD Group [520] extension group no. NEXT STORE (1 … 8) Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) 2.2.2 Group UCD Busy Waiting Time [521]...

Page 253: Ucd Intercept Mode [524]
3.3 PT Programming Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) UCD Intercept Mode [524] NEXT SELECT STORE (Intercept/ Disconnect) Feature & Programming References 1.2.2 Uniform Call Distribution (UCD) UCD Ring Time before Intercept [525] NEXT SELECT STORE (10/20/30/ 40/60/120 s) Feature &...

Page 254: Disa Ringback Tone [531]
3.3 PT Programming Note When this setting is changed, DISA security codes that have already been assigned in DISA Security Code [512] will be cleared. Feature & Programming References 1.15.6 Direct Inward System Access (DISA) DISA Ringback Tone [531] NEXT SELECT STORE (Ringback Tone/...

Page 255: Extension Group [600]
3.3 PT Programming Extension Group [600] NEXT PREV To continue extension jack no. extension group no. NEXT STORE (01 … 24/ (1 … 8) To continue SELECT Feature & Programming References 1.2.1 Idle Extension Hunting 2.2.2 Group TRS-COS—Day/Night/Lunch [601-603] NEXT PREV To continue extension jack no.

Page 256: Account Code Mode [605]
3.3 PT Programming 3.3.1 Programming Instructions—Entering Characters Account Code Mode [605] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Option/Forced/ Verify-All/Verify-Toll) To continue SELECT Feature & Programming References 1.5.2.3 Account Code Entry 1.8.2 Toll Restriction (TRS) Override by Account Code Account Code [310] Call Transfer to CO Line [606] NEXT...

Page 257: Executive Busy Override [608]
3.3 PT Programming Executive Busy Override [608] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.7.2 Executive Busy Override DND Override [609] NEXT PREV To continue extension jack no.

Page 258: Tam Extension [611]
3.3 PT Programming TAM Extension [611] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.4.1.3 Call Pickup Room Monitor [612] NEXT PREV To continue extension jack no. NEXT SELECT STORE...

Page 259: Internal Pulse Detection [614]
3.3 PT Programming Internal Pulse Detection [614] NEXT PREV To continue extension jack no. NEXT SELECT STORE (01 … 24/ (Enable/ Disable) To continue SELECT Feature & Programming References 1.12.1 Call Hold Hookswitch Flash Timing Range [207] LCD Language [615] NEXT PREV To continue...

Page 260: Message Waiting For Another Extension [618]
3.3 PT Programming Notes • * An extension name can be entered using a PT's dialling buttons. The displayed character varies depending on the number of times that the dialling button is pressed. It is possible to toggle between "Alphabet mode", "Cyrillic alphabet mode", and "Numeral mode" by pressing SELECT. •...

Page 261: Lcs Recording Mode Set [620]
3.3 PT Programming LCS Recording Mode Set [620] NEXT PREV To continue extension jack no. name* SELECT NEXT STORE (01 … 24/ (Stop recording/ To continue Keep recording) SELECT Feature & Programming References 1.19.1 Voice Mail APT Integration BV Resource [621] NEXT PREV To continue...

Page 262: Bv Access Code Through Co Line [625]
3.3 PT Programming BV Access Code through CO Line [625] NEXT PREV To continue extension voice message NEXT STORE jack no. access code (01 … 24) … 10 digits To continue … 9, #) SELECT Notes • A voice message access code should be different from the corresponding extension number. If the voice message access code is the same as an extension number, dialling that number will access the extension, not the voice message area.

Page 263: Slt Caller Id [628]
3.3 PT Programming SLT Caller ID [628] NEXT PREV To continue extension jack no. name* SELECT NEXT STORE (01 … 24/ (Enable/ To continue Disable) SELECT Feature & Programming References 1.16.1 Caller ID SLT Fixed Bell Pattern [629] NEXT PREV To continue extension jack no.

Page 264: Doorphone Ringing-Day/Night/Lunch [700-702]
3.3 PT Programming Doorphone Ringing—Day/Night/Lunch [700-702] NEXT PREV To continue Go to next or prev. doorphone number ➞ ➞ To continue Go to next or prev. jack number doorphone no. extension jack no. NEXT SELECT STORE (1 … 4*/ (01 … 24/ (Enable/ (00 …...

Page 265: Doorphone Ring Tone Pattern [706]
3.3 PT Programming Feature & Programming References 1.15.2 Door Open Doorphone Ring Tone Pattern [706] NEXT PREV To continue doorphone no. NEXT SELECT STORE (1 … 4*/ (Single/Double/ To continue Triple/S-Double) SELECT Notes • * When using an optional 2-port doorphone card, select "1" and/or "3" (not "1"and/or "2") as the doorphone number.

Page 266: Doorphone Ring Time [708]
3.3 PT Programming Doorphone Ring Time [708] NEXT PREV To continue doorphone no. NEXT SELECT STORE (1 … 4*/ (15/30 s) To continue SELECT Note * When using an optional 2-port doorphone card, select "1" and/or "3" (not "1" and/or "2") as the doorphone number.

Page 267: Doorphone Chime Assignment [711]
3.3 PT Programming Note * When using an optional 2-port doorphone card, select "1" and/or "3" (not "1" and/or "2") as the doorphone number. Feature & Programming References 1.15.3 Doorbell/Door Chime Doorphone Ringing—Day/Night/Lunch [700-702] Doorphone Chime Assignment [711] NEXT PREV To continue doorphone no.
Page 268: Smdr Rs-232C Parameter [800]
3.3 PT Programming SMDR RS-232C Parameter [800] NEXT SELECT STORE NEXT SELECT STORE (CR+LF/CR) (1200/2400/ 4800/9600 B) CR: Carriage Return LF: Line Feed code no. removed digits NEXT STORE (0 … 9) (1 … 5)
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Panasonic KX-TES824 Features Manual

1 Call Handling Features

2 System Configuration and Administration Features

3 Programming Instructions

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