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Sunrise Medical HCM executes a policy of continuous improvement and reserves the right to changes and modifi cations. The information provided is valid for the product in its standard version. Sunrise Medical HCM cannot be held liable for possible damage resulting from specifi...
Spare parts ................................. 12 Use of the parts lists Overview exploded views 01 Front frame, front fork and front wheel Trophy 20 3W 02 Front frame, front suspension and front wheels Trophy 20 4W 03 Rear frame, drive unit and rear wheels...
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Trophy 20 Technical product information ..........................89 CE Declaration and standards Technical specifi cations Driving programs Controller settings PG Drives Data sheet Electrical diagram Trophy 20 Service information transaxles Warranty ................................99 Defi nitions of terms Warranty period table...
• Service manual Service and technical support For information concerning specifi c settings, maintenance or repair works please contact the Sunrise Medical HCM Customer Service department. They are always prepared to help you. Ensure you have at hand: • Model •...
Not following these instructions may result in physical injury, damage to the product or damage to the environment! Reference symbol When necessary this service manual refers to other manuals as shown below: Battery charger: refers to the user manual of the battery charger Scooter: refers to the general user manual of the Trophy 20...
The scooter has been tested for compliance with the applicable requirements regarding electromagnetic radiation (EMC requirements). The Trophy 20’s immunity level is 20 volt/metre. Note! It cannot be excluded that electromagnetic radiation emanating from mobile telephones, medical apparatus and other sources, may have an infl...
The scooter is not intended to be used as seat in motor vehicle. 2.6 Technical specifi cations No changes may be made to the technical specifi cations. 2.7 Modifi cations / Adaptations Modifi cations, not executed by Sunrise Medical HCM, to components and electronics of this product are not permitted.
12 | Spare parts Trophy 20 Spare parts 4.1 Use of the parts lists This document is meant as a reference book to be used to order parts for the scooter that is shown on the front cover. How to order When ordering parts, please specify: •...
Spare parts | 13 4.2 Overview exploded views Description Page Front frame, front fork and front wheel Trophy 20 3W Front frame, front suspension and front wheels Trophy 20 4W Rear frame, drive unit and rear wheels Steering column, mirror and basket...
Trophy 20 Spare parts | 15 02 Front frame, front suspension and front wheels Trophy 20 4W Article number Description 9002006 Cover grey 9004569 Hexagon fl ange bolt M8x12 (torque 25Nm, use locktite 247) 00000.4026 Hexagon head cap screwM8x20 4,5,6...
16 | Spare parts Trophy 20 03 Rear frame, drive unit and rear wheels Article number Description 9002006 Cover grey 1012527 Assy Wheel bolt 00000.4026 Hexagon head cap screwM8x20 4a,5,6 1014662 Rear wheel 8", right, black road assy 4b,5,6 1014661 Rear wheel 8", left, black road assy...
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Trophy 20 Spare parts | 17 Continued from 03 Rear frame, drive unit and rear wheels Article number Description 9000683 Shock absorber heavy duty 1002242 Hexagon head cap screwM10x40 9004133 Fender mounting bracket right 9004132 Fender mounting bracket left 00000.4307...
18 | Spare parts Trophy 20 04 Steering column, mirror and basket Article number Description 9001135 Basket, standard 9006137 Basket, large (only without locking mechanism) 9000703 Front Bag, (for std bracket with locking mechanism) 00000.3612 Screw M4x10 9000704 Basket holder 00000.4307...
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Trophy 20 Spare parts | 19 Continued from 04 Steering column, mirror and basket Article number Description 25,26 9007359 Gas spring 300N 9005802 Screw Ejot K40x12 1012532 Assy Slider Gas-spring 9006559 Gas spring actuator cable 9005607 Spiral pin heavy duty 6x32...
20 | Spare parts Trophy 20 05a Console, printed circuit board and throttle control for original electronics (ID-no PBxxxxx only) Article number Description 9007301 Drumbrake actuator cable 9006191 Extension cable for microswitch 00000.3719 Buttonhead screw M5x10 9004330 Brake lever 9004185 Steering wheel 00000.3200...
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Trophy 20 Spare parts | 21 Continued from 05a Console, printed circuit board and throttle control for original electronics (ID-no PBxxxxx only) Article number Description 1015179 Tiller PCB for original electronics (ID-no PBxxxxx only) 9007223 Console bottom 9005802 Srew Ejot K40x12 00000.3200...
Trophy 20 Spare parts | 27 08 Covers Trophy 20 3W Article number Description 9005802 Screw EJOT K40x12 9003458 Front cover upper part 9006094 Indicator 12V for original electronics (ID-no PBxxxxx only) 9003478 Indicator 24V for advanced electronics (ID-no QBxxxxx onwards)
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28 | Spare parts Trophy 20 Continued from 08 Seat and seat post Article number Description 22a,27,32 1015363 Front cover Ruby red metallic 22b,27,32 1015364 Front cover Platinum white metallic 22c,27,32 1015365 Front cover Sparkling champagne metallic 22d,27,32 1015366 Front cover Graphite black metallic...
32 | Spare parts Trophy 20 4.3 Options 1d 1e Article number Description 1a,1b,1c,1d,1e 1012429 Colour exchange set Graphite black metallic (3 covers) 1a,1b,1c,1d,1e 1012430 Colour exchange set Moonstone blue metallic (3 covers) 1a,1b,1c,1d,1e 1012431 Colour exchange set Ruby red metallic (3 covers)
Trophy 20 Service instructions | 33 Service instructions | 33 Service instructions | 33 Service instructions This document is a reference book to be used to order parts for the scooter model shown on the front cover. 5.1 Maintenance plan Below, we have indicated what needs to be checked, how often this should be done and by whom.
34 | Service instructions 34 | Service instructions Trophy 20 Annual inspection Chassis Condition Steering Seating Seat Backrest Armrests Electrical Harnesses Connections Lighting system Test Forwards Backwards Emergency stop Left turn Right turn Uphill / downhill Obstacle Brake List of necessary repairs: Warning Pull the charge cable out of the battery charging connection of the scooter before carrying out any maintenance on the scooter.
Trophy 20 Service instructions | 35 Service instructions | 35 Service instructions | 35 Cleaning the batteries Gel batteries are maintenance-free. However, attention may be paid to the following matters: Note! Ensure that the batteries remain clean and dry: dirt and water can cause leaks, as a result of which battery capacity can be reduced.
36 | Service instructions 36 | Service instructions Trophy 20 5.4.1 Front frame 3W Replacing the front wheel and fork Preparation Notice • Switch off the scooter with the ignition key. • Some parts need to be replaced; the replacement is •...
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Trophy 20 Service instructions | 37 Service instructions | 37 Service instructions | 37...
38 | Service instructions 38 | Service instructions Trophy 20 5.4.2 Front frame 4W Replacing the front wheel Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9004511 Front wheel 4W • Use a lifting device to raise the scooter clear of the ground.
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Trophy 20 Service instructions | 39 Service instructions | 39 Service instructions | 39 Adjustment shock absorber - front Preparation Tools used • Switch off the scooter with the ignition key. • 9000825 Suspension adjustment key Instructions Notice The following operations are required to adjust the shock •...
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40 | Service instructions 40 | Service instructions Trophy 20 Replacing the shock absorber - front Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1012525 Shock absorber - front • Use a lifting device to raise the scooter clear of the ground.
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Trophy 20 Service instructions | 41 Service instructions | 41 Service instructions | 41...
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42 | Service instructions 42 | Service instructions Trophy 20 Replacing the swing arms (top and lower assy) Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9004459 Swing arm lower assy • Use a lifting device to raise the scooter clear of the •...
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Trophy 20 Service instructions | 43 Service instructions | 43 Service instructions | 43...
44 | Service instructions 44 | Service instructions Trophy 20 5.4.3 Rear frame Replacing the rear wheel Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1014662 Rear wheel 8" right, black assy • Use a lifting device to raise the scooter clear of the •...
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Trophy 20 Service instructions | 45 Service instructions | 45 Service instructions | 45 Replacing the mechanical brake Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9004141 Brake left • Use a lifting device to raise the scooter clear of the ground.
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46 | Service instructions 46 | Service instructions Trophy 20...
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Trophy 20 Service instructions | 47 Service instructions | 47 Service instructions | 47 Replacing the carbon brushes • Place the carbon brush in the holder; this can be done in Preparation • Switch off the scooter with the ignition key.
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48 | Service instructions 48 | Service instructions Trophy 20...
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Trophy 20 Service instructions | 49 Service instructions | 49 Service instructions | 49 Replacing the motor brake Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1012104 Motor brake • Disconnect the batteries. • Use a Lifting device to raise the scooter clear of the Tools used ground.
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50 | Service instructions 50 | Service instructions Trophy 20...
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Trophy 20 Service instructions | 51 Service instructions | 51 Service instructions | 51...
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52 | Service instructions 52 | Service instructions Trophy 20 Replacing the transaxle Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1012530 Transaxle standard • Disconnect the batteries. • 1012529 Transaxle heavy duty • Use a lifting device to raise the scooter clear of the ground.
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Trophy 20 Service instructions | 53 Service instructions | 53 Service instructions | 53 Note! Use Loctite 243 at the indicated locations during assembling the scooter.
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54 | Service instructions 54 | Service instructions Trophy 20...
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Trophy 20 Service instructions | 55 Service instructions | 55 Service instructions | 55 Adjustment the shock absorber - rear Preparation Relevant article numbers • Switch off the scooter with the ignition key. • N.a. Instructions Tools used The following operations are required to adjust the shock •...
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56 | Service instructions 56 | Service instructions Trophy 20...
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Trophy 20 Service instructions | 57 Service instructions | 57 Service instructions | 57 Replacing the shock absorber - rear Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9000603 Shock absorber standard • 9000683 Shock absorber heavy duty...
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58 | Service instructions 58 | Service instructions Trophy 20...
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Trophy 20 Service instructions | 59 Service instructions | 59 Service instructions | 59...
60 | Service instructions 60 | Service instructions Trophy 20 5.4.4 Steering column Replacing the steering wheel Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9004185 Steering wheel • Disconnect the batteries. Tools used •...
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Trophy 20 Service instructions | 61 Service instructions | 61 Service instructions | 61...
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62 | Service instructions 62 | Service instructions Trophy 20 Replacing the gas spring Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9007359 Gas spring 300N Instructions Tools used The following operations are required to replace the gas •...
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Trophy 20 Service instructions | 63 Service instructions | 63 Service instructions | 63...
64 | Service instructions 64 | Service instructions Trophy 20 5.4.5 Console Replacing the throttle Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1008055 Throttle (potentiometer) • Disconnect the batteries Tools used • Screwdriver, crosshead...
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Trophy 20 Service instructions | 65 Service instructions | 65 Service instructions | 65 Replacing the tiller PCB Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9007265 Tiller PCB for original electronics (ID-no • Disconnect the batteries.
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66 | Service instructions 66 | Service instructions Trophy 20...
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Trophy 20 Service instructions | 67 Service instructions | 67 Service instructions | 67 Replacing the stop switch Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9006138 Emergency stop • Disconnect the batteries. Tools used •...
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68 | Service instructions 68 | Service instructions Trophy 20...
Trophy 20 Service instructions | 69 Service instructions | 69 Service instructions | 69 5.4.6 Electronics Replacing the controller for original electronics (ID-no PBxxxxx only) Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9002457 S-drive controller 120A •...
70 | Service instructions 70 | Service instructions Trophy 20 5.4.7 Covers front Replacing the front tiller cover Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9004442/9004445/9004448/9004451/9004454 Front tiller cover Instructions The following operations are required to replace the front...
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Trophy 20 Service instructions | 71 Service instructions | 71 Service instructions | 71 Replacing the front cover Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1015363/1015364/1015365/1015366/1015367 Front cover Instructions The following operations are required to replace the front...
72 | Service instructions 72 | Service instructions Trophy 20 5.4.8 Covers rear Replacing the rear cover Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1012537/1012538/1012539/1012540/1012541 Rear cover Instructions The following operations are required to replace the rear...
Trophy 20 Service instructions | 73 Service instructions | 73 Service instructions | 73 5.4.9 Accessories Mount the crutch holder, horizontal Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1003095 Crutch holder mounted to chair, horizontal...
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74 | Service instructions 74 | Service instructions Trophy 20 Mount the crutch holder, vertical Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 2537 Crutch holder mounted to chair, vertical Instructions Tools used The following operations are required to mount the vertical •...
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Trophy 20 Service instructions | 75 Service instructions | 75 Service instructions | 75 Mount the crutch holder, chassis Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1012515 Crutch holder mounted to chassis Instructions...
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76 | Service instructions 76 | Service instructions Trophy 20 110948-03-015B 110448-03-016...
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Trophy 20 Service instructions | 77 Service instructions | 77 Service instructions | 77 Mount the anti tip wheels Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1015401 Anti tip set • Use a lifting device to raise the scooter clear of the ground.
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78 | Service instructions 78 | Service instructions Trophy 20 Mount the luggage carrier Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1001813 Luggage carrier Instructions Tools used The following operations are required to mount the luggage •...
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Trophy 20 Service instructions | 79 Service instructions | 79 Service instructions | 79 Mount the walking aid holder Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 1001814 Walking aid holder Instructions Tools used The following operations are required to mount the walking •...
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80 | Service instructions 80 | Service instructions Trophy 20 Mount the mounting bracket Preparation Relevant article numbers • Switch off the scooter with the ignition key. • 9000620 Mounting bracket rear • 4930 Basket • 1015545 Trolley bag Instructions...
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Trophy 20 Service instructions | 81 Service instructions | 81 Service instructions | 81 Mount the lap strap with roll-up to the Master seat Preparation • Switch off the scooter with the ignition key. Relevant article numbers • 1015507 Lap strap with roll-up for Master Seat...
• Screwdriver, crosshead Note! This procedure is intended for the Throphy 20 with the latest electronics. In case your Trophy 20 has the dashboard as one above, you have the latest version electronics. Contact Sunrise Medical HCM in case you have another dashboard (original electronics ID-no PBxxxxx only).
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Trophy 20 Service instructions | 83 Service instructions | 83 Service instructions | 83 Ø6 110948-03-021 110948-03-020 110948-03-022 110948-03-013 110948-03-023...
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84 | Service instructions 84 | Service instructions Trophy 20 Expand controller options for advanced electronics (ID-no QBxxxxx onwards) Upgrade can be done via spare part options (see matrix below): Emergency Right hand Left hand Foot Hand/foot Dual hand stop...
Trophy 20 Service instructions | 85 Service instructions | 85 Service instructions | 85 5.5 Display menu settings Starting the service menu for original electronics (ID-no PBxxxxx only) Kilometer total (user) Hold the hazard light button and press the left horn button briefl y Reset total (user Push the I button (3 sec.)
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First one character of the display show: b Setting the options Not all options are standard available. Some options are only available as ordered at Sunrise Medical HCM. Not activated values will not be shown in the service menu. 11. Cruise Control enable (S) •...
Trophy 20 Troubleshooting | 87 Troubleshooting | 87 Troubleshooting If the scooter doesn’t function, while the batteries are fully charged, check the following points. A. Set the scooter off and then on again. Check if the problem is solved. B. Check if all the battery connectors are properly attached and fi rmly connected.
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88 | Troubleshooting Trophy 20 1805 Salty fi nger ref error Possible controller trip 1b20 Both clamps measuring current Possible controller trip 2102 Progres counter error Possible controller trip 2d01 Front end spec change trip Possible controller trip 3100 Battery bridge difference error 1...
ISO 7176-16 Requirements for resistance to ignition of upholstered parts May 1997 7.2 Technical specifi cations Sunrise Medical HCM ® Manufacturer Trophy 20 3 wheels (3W) Model Trophy 20 4 wheels (4W) 160 kg (25.2 stone) Maximum user weight Description 1265 (49.8)
*** seat height < 425 mm: an elevated footplate is required or by removing the slider 7.3 Driving programs The driving programs for Sunrise Medical HCM products can be found on the FTP server. Log on to the FTP server: •...
Trophy 20 Technical product information | 95 7.5 Data sheet Description Remarks Nominal voltage Current main fuse Max slope percentage Max slope with a start 9° @ 160kg ° Motor nominal power Watt Gearing ratio (motor gearbox) 4100/195 Wheel diameter front...
98 | Technical product information Trophy 20 7.7 Service information transaxles Regular preventative service checks are important to verify the condition of the parts and enables to replace them at the right time. Therefore see the new service check instructions below.
Notwithstanding the rights and obligations of Sunrise Medical HCM, Client and User set forth in Sunrise Medical HCM’s general terms and conditions of sale, the rights of the Client and/or User towards Sunrise Medical HCM in case of defects are limited to the provisions set forth in this warranty.
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100 | Warranty Trophy 20 This warranty does not cover: • Tyres and inner tubes • Batteries (covered by the battery manufacturer’s warranty). Clients and/or Users have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This warranty does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the entity from whom the product was purchased.
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Trophy 20 | 101 | 101 Version Page Draw Changes 2011 V1 2012 V1 Changed article number and description 1263 Ball-headbearing 6004 ZZE into 9000493 Ball-head bearing 6004 2NSE 14/38 Changed article numbers 9004144 and 9004145 into 1014661 and 1014662 Added position 7, 00001.1463 Sticker tire pressure 3,5 Bar...
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102 | Trophy 20 Version Page Draw Changes Updated several service instructions Added paragraph 5.5 Display menu settings Deleted paragraph 6.1 and 6.2 90-91 Added controller settings overview 90A and 120A according new electronics (ID-no QBxxxxx onwards) Added Electrical diagram according new electronics (ID-no QBxxxxx onwards) 2012 v4 86-87 Updated specifi...
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Changed article number 1001730 into 9002792 Changed description article number 9006564 Changed description article number 9006564 Updated warranty text Price list Trophy 20 article numbers moved from NetherlandsDesign to EoL related spare part price list 2016-V1 Replaced Handicare by Sunrise Medical HCM...