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Summary of Contents for Stentofon alphaCom XE
- Page 1 AlphaCom XE Installation, Configuration & Operation TECHNICAL MANUAL A100K10805...
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Page 2: About This Document
This document provides a detailed step-by-step guide to the installation and configuration, as well as useful information on system management and operation, of the AlphaCom XE Audio Server product range. This document should provide adequate information for setting up the system and getting it up and running. -
Page 3: Table Of Contents
IP Configuration ..............24 3.4.1 Overview ..............24 3.4.2 IP interfaces ..............24 3.4.3 Configure IP routing ............25 3.4.4 Internal firewall ............25 4 AlphaPro ..................26 Overview .................26 4.1.1 AlphaPro versions ............26 4.1.2 Backwards compatibility ..........26 A100K10805 AlphaCom XE - Installation, Configuration & Operation... - Page 4 Billing System .................45 9 Audio Messaging ................47 Stored Voice Messages ............47 9.1.1 Message identification ..........48 9.1.2 ASVP software module ..........48 9.1.3 ASVP board ...............48 Customized Message Upload ..........49 9.2.1 Upload messages from AlphaWeb ......49 A100K10805 AlphaCom XE - Installation, Configuration & Operation...
- Page 5 12.1 Specifications ................62 12.2 Physical Numbers ..............63 12.3 ASLT & AGA Board Positions ..........63 12.4 Switches and Jumpers ............64 12.4.1 AMC-IP ................64 12.5 Port pin-out ................65 12.5.1 RIO controller unit connection ........66 A100K10805 AlphaCom XE - Installation, Configuration & Operation...
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Page 6: The Alphacom Xe System
The AlphaCom XE System The AlphaCom XE Audio Server with HD Voice system provides easy AlphaWeb to use, secure and powerful system management capabilities targeted 3rd party application AlphaPro towards meeting the needs and demands of the end-user. The management system has an open and flexible architecture that caters to multiple tools and technologies. -
Page 7: Flexible, Secure And Safe Operation
1.1.3 Internal firewall AlphaCom XE has an internal firewall allowing the network administrator to open and close IP services that are allowed access to AlphaCom XE from the different networks. AlphaCom XE comes with the most restrictive firewall settings by default. -
Page 8: Getting Started
Getting Started This section is a step-by-step guide to getting the AlphaCom XE system up and running. 1. Sketch a network overview 2. Unpack and install hardware 3. Perform cold start 4. Connect to AlphaWeb 5. Configure IP Settings 6. Change default user name and password 7. -
Page 9: Unpacking And Installing Hardware
The ground terminal is connected to the cabinet. The jumper is used to provide galvanic connection between the cabinet and 0V (DC-GND) or isolation from 0V (AC-GND). AC-GND is only used on marine vessels. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 10: Installing The Alphacom Xe20 Cabinet
LCM Line Connection Module. Up to 64 extra programs may be added using 1...6 AGA boards, with 16 programs per board. 1...6 PROGRAM CONNECTION BOARD A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 11: Lcm - Line Connection Module
See the manual A110K10610 Line Connection Module for more details. The Line Connection Module (LCM) is used for external connections for AlphaCom XE servers with any mix of ASLT, ATLB and ATLB12 boards. LCM is not used with XE1 and normally not used with XE7 as this server has line connections on the backplane. -
Page 12: Installing Feature Boards
2.2.6 Installing feature boards The AlphaCom XE servers, except XE1, have room for a number of feature boards. When using special feature boards, the maximum number of ASLT boards is reduced accordingly. BOARDS BOARD POSITION Type Board Name Reference XE20... -
Page 13: Apc - Program And Clock Board
(100 9501 011) are delivered with the servers. 5 m (100 9501 021) and 10 m (100 9501 023) subscriber connection 5/10m cables with filter boards can be purchased separately if the distribution A100K10805 AlphaCom XE - Installation, Configuration & Operation... - Page 14 2. See also datasheet A100K10315. Cabling Desktop stations are connected to the line on RJ45 wall sockets. Further information on the ASLT board is found in datasheet Multinet cable A100K10012. WALL CONNECTION RJ45 SOCkET BOARD A100K10805 AlphaCom XE - Installation, Configuration & Operation...
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Page 15: Atlb - Telephone Line Board
The 6 first telephones get the physical number according to the card’s physical slot and the last 6 telephones have numbers with an offset of +276 to the 6 first physical numbers. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 16: Aga - General Purpose Audio Interface
- b any position. Positions 20-23 are recommended in XE26 to avoid modifications of the backplane. Use the same filter board with cable and connection board as ASLT. Exchange 1 Exchange 2 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 17: Performing A Cold Start
XE 7 XE 20 XE 26 numbers for all AlphaCom XE servers. The directory numbers are connected to physical numbers in the range from 1 to 552, where the ASLT board physical numbers are given by the subscriber point on a board in a Physical number 1...6... -
Page 18: Class Of Service (Cos)
+ 7 + message code. Listen to and reset message by code number 70. Absence messages are left in your own idle station by dialing the message code number. Add digits for date or time if prompted. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 19: Station Functions
MCS Activate 800 or C 7980 MCS Priority PAGING 7981 Answer Paging (without display) MCS Select 7982 Answer Paging 1-4 (with display) MCS Talk-Back 980-983 7983 Direct Paging MCS Deactivate all 9700 7984 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 20: System Maintenance
CONTROL ROOM STATIONS Call Request, Alarm Call Request, Ordinary Call Request, Alarm Call Request, Ordinary Cancel Call Request Call request, Alarm Call Request, Ordinary Call Request transfer 7870 Acknowledge Priority Mail 7882 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 21: Mail Queue Navigation
* key from telephone M-key on # key from telephone M-key released 2.5.11 AlphaNet NETWORk FEATURES Feature CoS1 CoS15 Prefix Exchange 1 Prefix Exchange 2 Global Group Call 1-10 9001-9010 Build Global Group 7879 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 22: Alphaweb Xe
If [Login] Secure AlphaWeb is not shown, https may be activated in AlphaWeb by selecting Filters in the System Configuration menu (see section 3.4.4). A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 23: Saving And Applying Changes
● Re-enter the new passwords to confirm Update User 1 and Update User 2 ● Verify by clicking ● Write down the selected passwords and keep them in a secure place. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 24: Installing License Keys
Subnet number and which part is the Host number. 3.4.2 IP interfaces To connect the AlphaCom XE to your IP network, you need to enter the IP settings for the Ethernet ports and IP route entries according to network. -
Page 25: Configure Ip Routing
- Enter the port number - Port (Lo:Hi) ● Click Apply when all addresses, routing and filter changes as described in sections 3.4.2, 3.4.3 and 3.4.4 have been saved! AlphaCom XE should now be connected to your IP network. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 26: Alphapro
AlphaPro Overview AlphaPro 11 is the tool for configuring the AlphaCom XE system. It is self-contained, and simple to install and use. When a new server/ exchange shall be configured, it is given a working default factory setting (see tables in section 2.5). The operator can modify the settings such as: ●... -
Page 27: Pc Requirements
4.2.3 Connect a PC to the server AlphaCom XE - Ethernet connection AlphaCom XE servers communicate with AlphaPro on the PC over the IP network. Eth0 is the default management port unless the configuration has been changed. When the AlphaPro communication icon... -
Page 28: Defining Network And Exchange
Go to the different programming windows 4.3.2 Add network or exchange Network ● In the main window, select [+] next to the Select Network pull-down menu ● Proceed as explained in 4.3.1 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 29: Data Communication
Some changes will require a reset for the changes to take effect. Send all data from the PC to the exchange. ● Use this option after major configuration changes or to be sure that A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 30: Alphapro Menu Structure
The menu structure for AlphaPro Professional is shown in the following figures. The menu structure in this section is based on AlphaPro 11. Other versions may differ slightly. A100K10805 AlphaCom XE - Installation, Configuration & Operation... - Page 31 Open Duplex Class of Reports Conferences Conferences Service Number Number Number Description Description Users Audio Routing Description Default Master member Valied Setup features Default priority speaker Group Global Groups Members Groups Talk priority A100K10805 AlphaCom XE - Installation, Configuration & Operation...
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Page 32: Station Configuration
If these numbers should be used, the corresponding function code must be changed. (See section 2.5.1.) ● Display Text is the station ID text shown in the called station’s display. A100K10805 AlphaCom XE - Installation, Configuration & Operation... - Page 33 CCoIP Station checkbox results in a field for MAC address and a checkbox for registration with directory number. AlphaCom XE can use both methods for identifying an IP station. When configuring an IP station in AlphaPro, you must select which methods to use to identify the IP station.
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Page 34: Additional Ip And Sip Station Configuration
Handset Subscribing a Handset Configuring the Exchange Repeater The complete procedure is described in the manuals: DECT DECT Handset Handset A100K10652 IP DECT Installation & Configuration A100K10777 IP DECT Quick Configuration Guide A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 35: Alphanet
1 2 3 4 5 STENTOFON 1 2 3 4 5 STENTOFON allows AlphaCom XE to only use a single VoIP channel when setting up 1 2 3 4 5 STENTOFON V I N G T O R V I N G T O R... -
Page 36: Voip Alphanet Configuration
Alpha C om XE7 Alpha C om XE7 Consistent features and services across the enterprise regardless of location enhances user friendliness. AlphaCom XE provides all current AlphaNet features available today, Alpha C om XE7 Alpha C om XE7 Alpha C om XE7 including the enhanced features of LAN/WAN connection. - Page 37 ● Tick the Enabled checkbox to enable the port and select the serial port for AlphaNet from the Port Type drop-down list. Link Type as Stentofon Link Layer – AlphaNet ● ● Click Ok and close the serial port window Net Routing ●...
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Page 38: Create Alphanet Audio Channels
Repeat the insert operation for the number of wanted VoIP audio channels. The physical numbers 605 to 635 are logical numbers inside AlphaCom XE and are reserved for VoIP AlphaNet and SIP. Close to close the AlphaNet Audio Connections window ●... -
Page 39: Update The Directory In Each Exchange
Area Code for AlphaNet – 81 from the Feature menu ● Select ● Enter the node number for the exchange owning the area code ● Enter the directory number you want to use as area code A100K10805 AlphaCom XE - Installation, Configuration & Operation... - Page 40 83 from the Feature drop-down list ● Enter the node number for the exchange ● Enter the directory number you want to use as global number ● Confirm by clicking AlphaNet Visibility at ● Leave the Local A100K10805 AlphaCom XE - Installation, Configuration & Operation...
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Page 41: Multi-Module Network
Multi-module is recommended when the modules are located in the same building/complex. ● AlphaNet is recommended when the modules are located apart from each other Main features of AlphaCom XE IP-based Multi-Module: ● Same high degree of feature integration as conventional multi- modules ●... - Page 42 Enter the IP address of the slave modules. Only the Master Module supports serial port drivers and other central equipment and licenses like RIO, Paging, AlphaNet, SIP trunk node and SIP Registrar Node. A100K10805 AlphaCom XE - Installation, Configuration & Operation...
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Page 43: External Communication
External Communication SIP Trunk License The SIP Trunk License makes it possible to connect Alphacom XE Alpha C om XE7 directly to iPBXs over IP networks. SIP trunks provide seamless integration between Alphacom XE and other telecom systems supporting advanced functions like ‘see who is calling’ and shared numbering plans. -
Page 44: Insert Sip Trunk Licenses
Select SIP Link from the ACDP Link drop-down list ● Tick the Audio on IP checkbox ● Preferred codec to G711u and RTP Packet Size to 20 ms. ● Confirm by clicking A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 45: Create Prefix Number
Fees can, for instance, be calculated based on carrier type, duration, called number, and time of day. Billing of users can be done either by pre-paid or post-paid payment methods. A100K10805 AlphaCom XE - Installation, Configuration & Operation... - Page 46 Five different product versions of the Billing System are available with capacity from 2 to 32 external trunk lines, all catering to a maximum of 400 users. See the manual A100K10590 Billing System Configuration Guide for further information. A100K10805 AlphaCom XE - Installation, Configuration & Operation...
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Page 47: Audio Messaging
PC. Your favorite audio and music programs can be used to create these messages, which can then be uploaded to the Alphacom XE server via AlphaWeb. The audio messaging license comes in three versions – Basic, Enhanced, and PA Recall. -
Page 48: Message Identification
SW control. A Message Group/Index reference will result in playback of a sequence of WAV files A set of standard audio messaging services can be implemented by uploading a language package file to AlphaCom XE using the web interface, AlphaWeb. The standard messages comprise: ●... -
Page 49: Customized Message Upload
● IMA ADPCM at 16kHz sample rate, mono (1 channel) French Italian When a request is made to AlphaCom XE to play a message, it will ko Korean search for matching group/index in the following order: no Norwegian sv Swedish 1. -
Page 50: Alarm Messages
Wait for further information outside.” 8194 Alarm Message 4 Enhanced 8195 Alarm Message 5 Enhanced 8196 Alarm Message 6 Enhanced 8197 Alarm Message 7 Enhanced 8198 Alarm Message 8 Enhanced 8199 Alarm Message 9 Enhanced A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 51: Record Message From A Station
Different message groups are used for different functions, hence, blocking per function as well as limiting the number of different messages for a function is possible. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 52: Supported Audio File Formats
The total system storage capacity for recall is approx. 40 minutes 9.3.1 Directory numbers The default directory numbers for “recall” broadcast are: 9084: Recall to group 1 (all) 9085-9088: Recall to groups 2 - 5 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 53: User Interface
The group is a global group call There is no need to use the M-key during the recording Parameter 2 can be modified to change the recall user interface and different options can be combined. Example: A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 54: Simultaneous Recall Operations
If no digits are pressed, the call will be automatically re-routed 5 seconds after the message has finished playing The auto-attendant feature is also available for internal calls and is not restricted to external calls only. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 55: Configuration
Parameter 1 Parameter 2 Parameter 3 Description (User no.) 8183 MenuMsg3 Stored Voice Message 3 Auto-attendant number 3, using 9552 AutoAttendant3 Stored Voice Message 3, and the DAK table of physical number 502 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 56: Hardware And License Requirements
Hardware and license requirements ● Hardware: The auto-attendant feature requires AMC-IP hardware version 8000/5 or 8000/6 (Black PCB). ● License: Auto-attendant requires a Basic (1 auto-attendant) or Enhanced (3 auto-attendants) Audio Messaging license. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 57: System Monitoring
AlphaPro by using Event programming. Call statistics log The call statistics log provides an event for each call in AlphaCom XE. The format of the call events are (valid from AMC SW 10.60): Call ID ; Sec ; Call State ; From Node ; From DirNo ;... -
Page 58: Local Log File And Alphaweb
AlphaCom XE can have many log destinations, allowing it to output emergency events to a specific destination and all information events to another. For each log destination, it is possible to set up the type of log events (debugging log events, system log events, call statistics events) with priority level to be logged. -
Page 59: System Clock And Event Time Stamps
Set the local time by entering values in the Date and Time fields, or enter the IP address to a Network Time Server in the New server IP Address field ● Click Apply to save changes A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 60: System Information And Statistics
AlphaWeb 10.2.1 SNMP MIBs SNMP definition: AlphaCom XE support SNMP traps and SNMP MIB interface according Simple Network Management Protocol to IETF standards. AlphaCom XE supports two MIBs. These are: (SNMP) is a set of protocols for centralizing the management of IP SNMP MIB II networks. -
Page 61: Upgrade & Backup
PC Restore configuration from backup AlphaWeb ● Log in to ● Select System Maintenance > System Upgrade ● Click Browse to select the appropriate .apkgs file in the PC ● Click Upload A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 62: Appendix - Technical Data
EN 55024 (1998) + A1 (2001) + A2 (2003) Safety / Approval FCC part 15 EN 60950 EN 60950 EN 60950 For more details on each AlphaCom XE server, see individual datasheets. A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 63: Physical Numbers
12.2 Physical Numbers Each subscriber point in an AlphaCom XE server has a physical number. The number is determined by the board position and the type of module (master/slave). There are 6 subscribers on each board of the Intercom board ASLT, Telephone board ATLB, and AGA board. -
Page 64: Switches And Jumpers
= disabled OFF = enabled Master Board 7 - PCI Host = disabled OFF = enabled S901 Stand-by Board AMC-IP v.11 BOARD Default 8 - Serial port 1 ON = RS422 = RS232 A100K10805 AlphaCom XE - Installation, Configuration & Operation... -
Page 65: Port Pin-Out
* Blink rate = 100 ms 12.5 Port pin-out The AlphaCom XE servers have two serial and two Ethernet ports. AlphaCom XE20/26 In AlphaCom XE20 and E26, the serial ports are available on RJ45 connectors on the AMC-IP Filter Card. Serial port 0 is RS232 but port 1 can be set to RS232 or RS422/RS485 by jumpers on the card. -
Page 66: Rio Controller Unit Connection
In the 15-pin D-SUB for the RIO Controller Unit, the pins 2 & 4 and 9 & 11 must be connected together. The signal to and from AlphaCom XE is taken from the RJ45 serial port 1, i.e. pins 1 and 2 if RS485 is used or pins 3 and 6 if RS232 is used. - Page 67 A100K10805 AlphaCom XE - Installation, Configuration & Operation...
- Page 68 A100K10805 STENTOFON and VINGTOR products are developed and marketed by Zenitel Norway AS. The company’s Quality Assurance System is certified to meet the requirements in NS-EN ISO 9001:2008. Zenitel Norway AS reserves the right to modify designs and alter specifications without prior notice, in pursuance of a policy of continuous improvement. © 2010 Zenitel Norway AS.