Summary of Contents for HP 3PAR StoreServ 7200 2-node
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HP 3PAR StoreServ 7000 Storage Service Guide Abstract This guide provides information about maintenance and upgrading HP 3PAR StoreServ 7000 Storage system hardware components for authorized technicians. HP Part Number: QR482-96503 Published: September 2013 Edition: 1...
Contents 1 Servicing the Storage System................5 Service Processor Onsite Customer Care ..................5 Accessing the HP 3PAR Management Console.................5 CSR............................5 Types of CSR........................6 Accessing Replacement Videos....................6 Parts-only Warranty Service....................6 Identifying a Replaceable Part....................6 Swappable Components.......................7 Getting Recommended Actions....................7 Powering Off/On the Storage System..................8 Powering Off........................8 Powering On........................9 Disengaging the PDU Pivot Brackets....................9...
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HP 3PAR branding information....................42 4 Documentation feedback................43 A Installing Storage Software Manually............44 Connecting to the Laptop......................44 Connecting the Laptop to the Controller Node...............44 Connecting the Laptop to the HP 3PAR Service Processor............44 Serial Cable Connections....................44 Maintenance PC Connector Pin-outs ................44 Service Processor Connector Pin-outs ................45 Manually Initializing the Storage System Software...............45 Manually Setting up the Storage System................45...
1 Servicing the Storage System Use this chapter to perform removal and replacement procedures on the HP 3PAR StoreServ 7000 Storage systems. CAUTION: Before servicing any component in the storage system, prepare an Electrostatic Discharge-safe (ESD) work surface by placing an antistatic mat on the floor or table near the storage system.
The materials shipped with a replacement CSR part specify whether a defective part must be returned to HP. When required, you must ship the defective part to HP within a defined period of time, normally five business days. The defective part must be returned with the associated documentation in the provided shipping material.
Figure 2 Product label with HP Spare part number Swappable Components Colored touch points on a storage system component (such as a lever or latch) identify whether the system should be powered on or off during a part replacement: Hot-swappable – Parts are identified by red-colored touch points. The system can remain powered on and active during replacement.
Follow the link to alert actions under Recommended Actions (see Figure 3 (page 8)). Figure 3 Verify Drive Failure Alert At the HP Storage Systems Guided Troubleshooting web site, follow the link for your product. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages. At the bottom of the Alert Messages page, choose the correct message code series based on the first four characters of the alert message code.
Follow the prompts to shutdown a cluster. Do not shut down individual Nodes. Turn off power to the node PCMs. Turn off power to the drive enclosure PCMs. Turn off all PDUs in the rack. Using SPMAINT Select option 4 (InServ Product Maintenance). Select Halt an InServ cluster/node.
Ensure the PDUs are in a fully lowered position before accessing. Figure 4 Disengaging the PDU Pivot Brackets Replacing an Interconnect Link Cable Before replacing an Interconnect Link cable, verify with the system administrator before powering off the system. Shutdown all the controller nodes in the system. Turn off power to the controller node PCMs.
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NOTE: SSDs have a limited number of writes that can occur before reaching the SSD's write endurance limit. This limit is generally high enough so wear out will not occur during the expected service life of an HP 3PAR StoreServ under the great majority of configurations, IO patterns, and workloads.
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Figure 6 Filtered Table The Alert tab displays a filtered Alert table showing only the critical alerts associated with disk drives, where the alert details are displayed (see Figure 7 (page 12)). NOTE: The lower pane lists the alerts in a tabular fashion (you can see the highlighted alert Figure 7 (page 12)).
Figure 9 Tool Bar Locate Icon In the Locate Cage dialog box, enter an appropriate time to allow service personnel to view the LED status of the Drive Enclosure (Cage). See Figure 10 (page 13). NOTE: If necessary, use the Stop Locate icon to halt LED flashing. Figure 10 Locate Cage Dialog Box An icon with a flashing LED will be shown next to the cage, which flashes all drives in this cage except the failed drive.
Figure 1 1 7200 and 7400 Two Node System (HP M6710 Drive Enclosure) Removing a 3.5 inch Disk To remove a 3.5 inch disk drive: Pinch the latch in the handle towards the hinge to release the handle. Gently pull the disk drive one inch and wait 30 seconds. Slide the disk drive out of the enclosure and set aside.
Installing a Disk Drive CAUTION: Blank disk drive carriers are provided and must be used if all slots in the enclosure are not filled with disk drives. CAUTION: To avoid potential damage to equipment and loss of data, handle disk drives carefully. Each disk drive includes a green and amber LED on the front to indicate disk drive status.
Figure 14 Installing a 3.5 inch disk drive Verifying Disk Drives Verify the disk drive has been successfully replaced. Display the physical disks to monitor. Open the system in the Systems tab and select Physical Disks. NOTE: Users can select the column header State to resort. NOTE: Until data has been restored, the original disk drive will display as Failed and the replacement disk drive will display as Degraded.
The new drive displays in the same position as the failed drive and the State is listed as Normal. NOTE: The drive that was replaced continues to display in the table as Failed until the disk rebuild is complete, which may take several hours. When the process is complete, the failed drive is dismissed and dropped from the display.
Figure 17 M6710 (2U24) Displayed as DCS2 in Software Output Figure 18 M6720 (4U24) Displayed as DCS1 in Software Output Controller Node Replacement Procedure When the failure notification is received customers should contact their Authorized Service Providers (ASPs) for assistance with failure verification, identification of the exact component to be replaced, and the location of the failed node, if replacement is required.
Remove the node cover: Loosen the two thumbscrews that secure the node cover to the node. Lift the node cover and remove. If a PCIe adapter exists in the failed node: Unpack the replacement PCIe adapter and place it on a ESD safe mat. Remove the PCIe adapter riser card from the replacement node by grasping the blue touch point on the riser card and pulling the riser card up and away from the node.
Pull the gray node rod to remove the node from the enclosure. When the node is halfway out of the enclosure, use both hands to slide the node out completely. Set the node on the ESD safe mat next to the replacement node for servicing. Push in the failed node’s grey rod to ready it for packaging and provide differentiation from the replacement node.
Node Verification Verify the node is installed successfully: Under the Systems tree in the left panel, double click the storage system just serviced. In the lower, right of the Summary tab, in the Health section, check the State status is Normal.
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Typically the State is listed as Loss sync, the Mode as Initiator and the Connected Device Type as Free. Verify that the SFP has been successfully replaced by refreshing the above pane. State should now be listed as Ready, the Mode as Target and the Connected Device Type as Host.
Replace the SFP. See “Replacing an SFP” (page 25). In the HP 3PAR Management Console, verify that the SFP is successfully replaced. The replaced port State is listed as Ready, the Mode is listed as Target, and the Connected Device Type is listed as Host.
2 Understanding LED Indicator Status Storage system components have LEDs to indicate status of the hardware and whether it is functioning properly. These indicators help diagnose basic hardware problems. You can quickly identify hardware problems by examining the LEDs on all components using the tables and illustrations in this chapter.
Figure 25 Disk Drive LEDs Table 2 Disk drive LEDs Appearance Status Indicates 1 - Fault Amber Disk failed and is ready to be replaced. Flashing The locatecage command has been issued. Fault LEDs for failed disk drives do not blink. The I/O module Fault LEDs at the rear of the enclosure also blink.
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Figure 26 PCM LEDs The following table describes the LED states. Table 3 PCM LED Descriptions Icon Appearance Indicates No AC power or PCM fault Flashing Firmware download AC input fail Amber AC present and PCM On / OK Flashing Standby mode PCM OK Green...
Table 3 PCM LED Descriptions (continued) Icon Appearance Indicates Present and charged Flashing Charging or disarmed Battery Good Green Drive PCM LEDs The following figure shows the drive enclosure PCM LEDs. Figure 27 Drive PCM LEDs The next table describes the drive PCM LED states. Table 4 Drive PCM LED Descriptions Icon Appearance...
Table 4 Drive PCM LED Descriptions (continued) Icon Appearance Indicates No AC power or fault or out of tolerance Flashing Firmware download DC Output Fail Amber I/O Modules LEDs I/O modules are located on the back of the system. I/O modules have two mini-SAS universal ports, which can be connected to HBAs or other ports and each port includes External Port Activity LEDs, labeled 0–3.
Table 5 I/O module LEDs (continued) Icon Function Appearance State Meaning Fault Amber Fault Normal operation Flashing Locate command issued Figure 30 External Port Activity LEDs Function Appearance State Meaning External Port Activity; 4 LEDs for Green Ready, no activity Data Ports 0 through 3 Not ready or no power Flashing...
Table 6 Controller Node LEDs Status Green Not a Cluster member Quick Flashing Boot Slow Flashing Cluster member Unit ID Blue OK to remove Not OK to remove Flashing Locate command issued Fault Amber Fault No fault Flashing Node in cluster and there is a fault Ethernet LEDs The controller node has two built-in Ethernet ports and each includes two LEDs.
Figure 33 FC Port LEDs Table 8 FC Port LEDs All ports No light Wake up failure (dead device) or power is not applied FC- 1 Amber Not connected 3 fast blinks Connected at 4GB/s 4 fast blinks Connected at 8GB/s FC-2 Green Normal/Connected –...
Converged Network Adapter (CNA) LEDs Figure 35 CNA LEDs Table 10 CNA LEDs Link down Upper Link Green Link up No activity Lower ACT (Activity) Green Activity Node FC and CNA Port Numbering Port position is displayed as Node:Slot:Port (N:S:P) in the Management Console. Figure 36 FC Ports Table 1 1 FC Ports Port...
Table 12 FC Adapter Ports Port Slot:Port Figure 38 CNA Ports Table 13 CNA Ports Port Slot:Port SAS Port LEDs The controller node has two SAS ports and each includes four LEDs, numbered 0–3: Figure 39 SAS port LEDs Controller Node and Internal Component LEDs...
Table 14 SAS port LEDs Appearance Indicates Green No activity on port. This LED does not indicate a Ready state with a solid On as the I/O Module External Port Activity LEDs do. Flashing Activity on port Interconnect Port LEDs The controller node has two interconnect ports and each includes two LEDs.
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Figure 42 Front Panel LEDs Table 16 Front panel LEDs Item Appearance Description UID LED/button Blue Active Flashing Blue System is being managed remotely Deactivated Power On/Standby button and Green System is on system power Flashing Green Waiting for power Amber System is on standby, power still on Power cord is not attached or power...
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Table 17 Rear panel LEDs Item Appearance Description NIC link Green Link No link NIC status Green or Flashing Green Activity No activity UID LED/button Blue Active Flashing Blue System is being managed remotely Deactivated Power supply Green Normal Off = one or more of the following conditions: Power is unavailable Power supply has failed...
3 Support and Other Resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: Product model names and numbers Technical support registration number or Service Agreement ID (if applicable) Product serial numbers Error messages Operating system type and revision level...
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For information about: See: Migrating data from one HP 3PAR storage system to another HP 3PAR-to-3PAR Storage Peer Motion Guide Configuring the Secure Service Custodian server in order to HP 3PAR Secure Service Custodian Configuration Utility monitor and control HP 3PAR storage systems Reference Using the CLI to configure and manage HP 3PAR Remote HP 3PAR Remote Copy Software User’s Guide...
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For information about: See: Planning for HP 3PAR storage system setup Hardware specifications, installation considerations, power requirements, networking options, and cabling information for HP 3PAR storage systems HP 3PAR 7200, 7400, and 7450 storage systems HP 3PAR StoreServ 7000 Storage Site Planning Manual HP 3PAR StoreServ 7450 Storage Site Planning Manual HP 3PAR 10000 storage systems HP 3PAR StoreServ 10000 Storage Physical Planning...
Typographic conventions Table 18 Document conventions Convention Element Bold text Keys that you press Text you typed into a GUI element, such as a text box GUI elements that you click or select, such as menu items, buttons, and so on Monospace text File and directory names System output...
4 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and part number, version number, or the URL when submitting your feedback.
A Installing Storage Software Manually WARNING! Use this procedure only if access to HP SmartStart CD or the Storage System and Service Processor Setup wizards are not available. This appendix describes how to manually set up and configure the storage system software and SP.
Figure 44 Maintenance PC Connector Pin-outs Service Processor Connector Pin-outs Use at the SP end of a standard Ethernet cable and in conjunction with the laptop adapter (PN 180-0055-01) to allow serial connection to the SP. DB9 (Female) RJ45 Pin 2-Pin 3 (orange) Pin 3-Pin 2 (black) Pin 5-Pin 5 (green) Figure 45 Service Processor Connector Pin-outs...
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7. Set up the system to wipe and rerun ootb 8. Cancel a wipe 9. Perform a deinstallation 10. Update the system for recently added hardware (admithw) 11. Check system health (checkhealth) 12. Exit > 1 WARNING! Proceeding with the system setup script causes complete and irrecoverable loss of data.
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NOTE: The system name can include only letters, numbers and the special characters “.-_”, (dot, hyphen, underscore) and can be no more than 31 characters long. The first character in the sequence must be a letter or number. Enter the InServ system name ==> Cluster will be initialized with the name ...
Verify the correct license is displayed and press Enter. If the license information is not correct, type c and press Enter to continue with the system setup. After completing the system setup, contact your local service provider for technical support to obtain the proper license keys. Complete the network configuration: When prompted, type the number of IP addresses used by the system (usually 1) and press Enter.
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1 for Update SP Software Revision 2 for CDROM to install the files. NOTE: The installation process takes approximately five minutes. When prompted to update the SP, verify that the software version is correct. Type y and press Enter to continue with the update process. Mounting CDROM...
Adding a Storage System to the Service Processor After successfully completing the Service Processor Setup Wizard, you must add the storage system to the configuration database of the SP. Adding the storage system permits the SP to communicate, service, and monitor the health of the system. NOTE: Beginning with HP 3PAR SP OS 4.1.0 MU2, only the StoreServ with a serial number associated with the SP ID can be attached to the SP.
Adding to firewall rules on interface eth0 Enter a valid user credentials (CLI super-user name and password) to add the HP 3PAR InServ and press Enter. Please enter valid Customer Credentials (CLI super-user name and password) to add the HP 3PAR InServ. Username:...
In the CLI, verify connection to a host before defining a host: 192.168.46.249 cli% showhost Define a new system host as follows: 192.168.46.249 cli% createhost -persona ... where is the host persona ID number, is the name of the test host, and ...
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Repeat steps 1 through 4 for each host. From the SP, type exit to stop the CLI session, then type x and press Enter to return to the SP main menu. Type x and press Enter again to exit. Type exit and press Enter to log off the SP.
B Node Rescue Service Processor (Physical) Node Rescue The SP node rescue should be used only in cases when the storage system includes a physical SP and no nodes remain in the cluster or when all nodes are down. NOTE: For SP node rescue, you can specify whether to use the public Ethernet port (MGMT) or the private Ethernet port and a crossover cable.
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After the node has booted, verify that the node status LED is blinking green in unison with the other node LEDs, indicating that the node has joined the cluster, then press Enter to continue. Select the following: 1 Deconfigure Node Rescue x to return to return to the main menu 7 Interactive CLI for an InServ, then select the desired system Issue the following commands:...
C Illustrated Parts Catalog The following shows each component of the storage system for all replaceable hardware parts including the part number, full description, quantity, and CSR type. Drive Enclosure Components Figure 46 HP M6710 Drive Enclosure (2U24) Figure 47 HP M6720 Drive Enclosure (4U24) Illustrated Parts Catalog...
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Figure 48 2.5-inch SFF disk drive Figure 49 3.5-inch LFF disk drive Table 19 Drive Chassis FRUs Material Number Description Qty Per Chassis CSR Type 683232-001 SPS-Enclosure Midplane 2U24 Assy 683233-001 SPS-Enclosure Midplane 4U24 Assy 683234-001 SPS-Drive Carrier SFF SSD Assy 683235-001 SPS-Drive Carrier LFF HDD Assy 683236-001...
Table 20 Storage System Components Part Number Description Qty. CSR Type 683239-001 SPS-PCM 764W Assy up to 2 727386-001 SPS-PCM 764W Assy, Gold 683240-001 SPS-Battery PCM 764W Assy up to 2 683241-001 SPS-PCM 580W Assy up to 2 683251-001 SPS-Module I/O SASquatch up to 4 Controller Node and Internal Components Figure 54 Controller Node...
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Table 21 Controller Node and Components Part Number Description Qty. CSR Type 683245-001 SPS-Node Module 7200 NO HBA Optional 683246-001 SPS-Node Module 7400 NO HBA 683248-001 SPS-Node Boot Drive (Node drive) 1 per node 683259-001 SPS-Adapter FC 4port 683237-001 SPS-Adapter CNA 2port 468508–002 SPS-Module FC SFP Up to 4 per node...
Table 22 Internal Node Components Callout Part Number Description Qty. CSR Type Node drive location 683807-001 SPS-Cable Node Drive SATA 683250-001 SPS-Cable Boot Drive (Node drive cable) 683247-001 SPS-PCIe Riser Assy 683249-001 SPS-Battery Coin (TOD battery) 683806-001 SPS-Memory DIMM 8GB DDR3 Control Cache 7200, 7400 8, 9 683803-001...
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Table 24 Storage System Cables (continued) Part Number Description Qty. CSR Type 656427-001 SPS-CA 1m PREMIER FLEX Mandatory FC OM4 656428-001 SPS-CA 2m PREMIER FLEX Mandatory FC OM4 656429-001 SPS-CA 5m PREMIER FLEX Mandatory FC OM4 656430-001 SPS-CA 15m PREMIER FLEX Mandatory FC OM4 656431-001...
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Table 25 Miscellaneous Parts (continued) Part Number Description Qty. CSR Type 690778–001 SPS-Bezel M6710 drive Mandatory shelf, left 683807–001 SPS-Drive blank SFF Mandatory 697273–001 SPS-Drive blank LFF Mandatory Table 26 Service Processor Parts Part Number Description Qty. CSR Type 68381 1-001 SPS-Processor 1U Mounting 675040-001 SPS-Service Processor 1U...
D Uninstalling the Storage System Use these procedures when removing systems from an operating site and relocating to an alternate site. Before uninstalling a storage system: Obtain drive enclosure shipping containers, one per enclosure. Verify with a System Administrator that the system is prepared for shutdown. Complete the storage system inventory after uninstalling the system.