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Dell Inspiron 3800 Reference And Troubleshooting Manual

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Dell™ Inspiron™ 3800
REFERENCE AND TROUBLESHOOTING GUIDE
B E D IR E C T
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www.dell.com
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  • Page 1 Dell™ Inspiron™ 3800 REFERENCE AND TROUBLESHOOTING GUIDE B E D IR E C T ™ ™ www.dell.com...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, BE DIRECT , DualPoint, ExpressCharge, Inspiron, Dimension, OptiPlex, Latitude, and DellWare are trademarks of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation;...

  • Page 3: Safety Instructions

    Safety Instructions Use the following safety guidelines to help protect your computer from potential dam- age and to help ensure your own personal safety. When Using Your Computer As you use your computer, observe the following safety guidelines. CAUTION: Do not allow your portable computer to operate with the base resting directly on exposed skin.
  • Page 4 • Before you connect the computer to a power source, ensure that the voltage rating of the AC adapter matches that of the available power source: — 115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as South Korea and Taiwan —...

  • Page 5: Ergonomic Computing Habits

    If your computer gets wet or is damaged, follow the procedures described in Chapter 3, “Troubleshooting.” If, after following these procedures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 5, “Getting Help,” for the appropriate telephone number.) Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury.
  • Page 6 computer positioned directly in front of wrists relaxed user and flat arms at desk level For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: • When setting up the computer for work, place it on a level surface. •...

  • Page 7: Protecting Against Electrostatic Discharge

    When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board.
  • Page 8 The following notice may appear throughout this document to remind you of these precautions: NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide.

  • Page 9: About This Guide

    Preface About This Guide This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.

  • Page 10: Other Documents You May Need

    Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry- standard practices. For information about the Dell limited warranty and return policy, see Appendix E, “Limited Warranty and Return Policy.” Other Documents You May Need Besides this Reference and Troubleshooting Guide, you may also receive one or more of the following documents with your computer.
  • Page 11 Typographical Conventions The following list defines (where appropriate) and illustrates typographical conven- tions used as visual cues for specific elements of text throughout this document: • Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold.
  • Page 12 • Variables are symbols for which you substitute a value. They are presented in italics. Example: module n (where n represents the memory module number)

  • Page 13: Table Of Contents

    Installing an Internal Hard-Disk Drive........2-12 Returning a Hard-Disk Drive to Dell ....... . 2-14 Installing a Second Hard-Disk Drive.
  • Page 14 Dell Diagnostics Main Screen ........
  • Page 15 Contacting Dell ........
  • Page 16 Dell Contact Numbers........
  • Page 17 CE Notice (European Union) ......... . D-7 Battery Disposal .
  • Page 18 Dell Contact Numbers ........5-9...

  • Page 19: Introduction

    OpenGL support, and a flicker-free TV-out S-video connector. • An active-matrix extended graphics array (XGA) or super extended graphics array (SXGA) thin-film transistor (TFT) color display. • ESS Maestro-3I audio controller with hardware wavetable support and 3D surround sound. • Integrated stereo speakers and microphone. support.dell.com Introduction...
  • Page 20 A lithium-ion or nickel-metal hydride battery in the battery bay, with support for a second battery in the media bay. The Dell ExpressCharge™ technology charges a single lithium-ion battery in approximately 1 hour (when the computer is off or in save-to-disk suspend mode).
  • Page 21 CAUTION: Do not allow your portable computer to operate with the base resting directly on exposed skin. With extended operation, heat can poten- tially build up in the base. Allowing sustained contact with the skin could cause discomfort or, eventually, a burn. support.dell.com Introduction...

  • Page 22: Figure 1-1. Front View Of The Computer

    Touch pad and buttons Device access/status indicators Battery bay Air intake Track stick and buttons (DualPoint option) Modem connector Keyboard TV-out S-video connector Power button Audio connectors (3) Keyboard status indicators (3) Speaker Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 23: Figure 1-2. Back View Of The Computer

    Figure 1-2. Back View of the Computer Speaker PS/2 connector Security cable slot USB connector Hard-disk drive Docking connector PC Card slot Device access/status indicators Security cable slot Parallel port connector Infrared port Video connector AC adapter connector Fan exhaust Serial port connector support.dell.com Introduction...

  • Page 24: Software Features

    Internal modem software capable of communicating up to a speed of 56K. • DualPoint integrated pointing device software (for use with the optional Dell inte- grated pointing device), which allows you to set the default for the type of cursor pointing device that you want to use, as well as sensitivity, motion, and drag-and- drop features of both the touch pad and track stick.

  • Page 25: Getting Help

    If at any time you do not understand a procedure described in this guide or if your computer does not perform as expected, Dell provides a number of tools to help you. For more information, see Chapter 5, “Getting Help.”...
  • Page 26 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 27: Options And Upgrades

    32-, 64-, 128-, 192-, and 256-MB memory modules • Carrying case To order any of these options or upgrades, call Dell. For instructions, see Chapter 5, “Getting Help,” or the “Contacting Dell” section of the system Help. Using the AC Adapter The AC adapter converts AC power to the DC power required by the computer.

  • Page 28: Figure 2-1. Using The Ac Adapter

    Connect the AC adapter power cable to the AC adapter (see Figure 2-1). Plug the AC adapter power cable into an electrical outlet. Plug the AC adapter cable into the AC adapter connector on the computer. Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 29: Using The Media Bay

    Do not press down on the drives or place heavy objects on top of them. Place the drives in a travel case to keep them free of dust and liquids. Store the drives in a safe place. support.dell.com Options and Upgrades...

  • Page 30: Changing A Device In The Media Bay With Softex Docking Services Or Baymanager Software

    You do not have to shut down or restart the computer for the device to be recognized. You may hot-swap diskette drives, hard-disk drives, SuperDisk LS-120 drives, CD-ROM drives, DVD-ROM drives, and Zip drives. Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 31 Display Close option in the System Setup program to Suspend. NOTE: Softex Docking Services and Softex BayManager do not report a second battery installed in the media bay on the Storage Devices tab. support.dell.com Options and Upgrades...

  • Page 32: Using The Diskette Drive As An External Device

    Use the diskette drive cable to connect the diskette drive to the parallel connector on the back of the computer (see Figure 2-3). Figure 2-3. Connecting the Diskette Drive as an External Device Parallel port connector on back of computer Diskette drive cable Diskette drive Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 33: Installing A Battery

    The battery provides power to your computer when AC power is not available. NOTICE: These batteries are designed to work with Dell Inspiron 3800 computers only. To avoid damaging the batteries or the computer, do not use the batteries with other computers, and do not use a battery from another computer.

  • Page 34: Figure 2-4. Media Bay And Battery Bay Latches

    Figure 2-4. Media Bay and Battery Bay Latches Battery bay latch Media bay Battery bay Media bay latch Figure 2-5. Removing a Battery From the Battery Bay Battery bay latch Unlock icon Battery Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 35: Installing A Second Battery

    Hold the latch in the unlock position while pulling the device out of the bay. Release the latch after you remove the device. Slide the new battery firmly into the media bay. You should hear a click when the battery is fully seated. support.dell.com Options and Upgrades...

  • Page 36: Installing A Second Battery With Softex Docking Services Or Baymanager Software

    Double-click the Docking Services or BayManager icon in the Windows system tray on the taskbar. The Softex BayManager window appears for Windows 98. The Docking Services window appears for Windows NT . Click the Remove/Swap button. 2-10 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 37: Attaching The Composite Tv-Out Adapter Cable

    TV-out adapter cable to the television's composite video cable, and then plug the composite video cable into the TV. NOTE: If your television did not come with a composite video cable, you can purchase one from a local electronics store. Turn on the computer. support.dell.com Options and Upgrades 2-11...

  • Page 38: Installing An Internal Hard-Disk Drive

    TV-out S-video connector Installing an Internal Hard-Disk Drive NOTES: If you ordered a second hard-disk drive from Dell, refer to the documentation that accompanied the drive for instructions on installing it in the media bay. You will need the Microsoft Windows installation CD and the System Software CD to install software on the new hard-disk drive.

  • Page 39: Figure 2-8. Removing The Internal Hard-Disk Drive

    (see Figure 2-8). Save the screw for use later in this procedure. Gently pull the drive carrier out of the drive bay. bottom of computer Figure 2-8. Removing the Internal Hard-Disk Drive Drive carrier Screw support.dell.com Options and Upgrades 2-13...

  • Page 40: Returning A Hard-Disk Drive To Dell

    “Running the Dell Diagnostics” in Chapter 3. Returning a Hard-Disk Drive to Dell If you need to return your hard-disk drive, you must ship it to Dell in its original foam packaging (see Figure 2-9). Otherwise, the hard-disk drive may be damaged in transit.

  • Page 41: Installing A Second Hard-Disk Drive

    NOTE: Your computer has two memory module sockets, labeled “DIMM A” and “DIMM B.” You can install all sizes of memory modules you purchase from Dell (but which Dell does not install), except the 192-MB memory module, in either socket. If you purchase a non-Dell-installed 192-MB memory module, you must install it in the socket labeled “DIMM B.”...
  • Page 42 Carefully spread apart the inner tabs of the memory module socket just far enough for the memory module to disengage from the socket (it should pop up slightly). Then lift the memory module away from the socket (see Figure 2-10). 2-16 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 43: Figure 2-10. Removing A Memory Module

    Pivot the memory module down until it clicks into place. If you do not hear a click as each end of the memory module snaps into the tabs, remove the memory module and reinstall it. support.dell.com Options and Upgrades 2-17...
  • Page 44 Repeat steps 1 through 13 until the total amount of RAM displayed is correct. 14. Run the System Memory device group of the Dell Diagnostics to confirm that all installed memory modules are operating correctly. For instructions, see “Running the Dell Diagnostics”...

  • Page 45: Port Replicator

    Port Replicator If you purchased a port replicator from Dell, see the documentation that came with the port replicator for instructions on its use. Connecting Other External Devices You can connect a variety of external devices to your computer. For instructions, see “Connecting External Devices”...
  • Page 46 2-20 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 47: Chapter 3 Troubleshooting

    This chapter helps you to solve some typical computer problems. Complete the steps in this chapter before you call Dell for technical assistance. If you find that you need technical assistance to solve your problem, record your findings on a copy of the Diagnostics Checklist (see Figure 5-1) before you call Dell.

  • Page 48: Check Connections

    • Presence of large metal beams inside the wall behind the computer To alleviate the effects of these factors, try removing the potential problem source or move the computer to another location. Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 49: Check The Electrical Power Source

    The Dell Diagnostics provides a series of menus and options from which you can choose particular device group tests. You can also control the sequence in which the tests are run.

  • Page 50: Start The Dell Diagnostics

    If a major component or device in your computer does not function properly, you may have a component failure. You can use the Dell Diagnostics as long as the following components are functioning properly: • Microprocessor • Display • Keyboard •...

  • Page 51: Figure 3-1. Diagnostics Menu

    System Software CD in the CD-ROM or DVD-ROM drive to run the Dell Diagnostics. Do not run the Dell Diagnostics while Windows is running. Before you read the rest of this section, you may want to start the Dell Diagnostics so that you can see it on your display.

  • Page 52: Dell Diagnostics Main Screen

    (see Figure 3-2). Information on the main screen of the diagnostics is presented in the following areas: • Text at the top of the screen identifies the Dell Diagnostics version on your computer. • On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run tests menu.

  • Page 53: Confirm The System Configuration Information

    Keys The Keys category explains the functions of all of the keystrokes available in the Dell Diagnostics. Device Group The Device Group category describes the test group that is presently highlighted in the Device Groups list on the main screen.

  • Page 54: Device

    Versions The Versions category lists the version numbers of the tests in the Dell Diagnostics. Exit the Dell Diagnostics Press until the Diagnostics Menu appears (see Figure 3-1).

  • Page 55: Troubleshooting Procedures

    Liquids, rain, and excessive humidity can cause damage to the computer. CAUTION: Perform the following procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 56: Test A Dropped Or Damaged Computer

    17 . Connect the computer and peripherals to an electrical outlet. 18. Turn on the computer and the peripherals. If you cannot identify the damaged components, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.” Test a Dropped or Damaged Computer Save and close any open files, exit any open application programs, and shut down the computer.

  • Page 57: Recover From A Program That Is Not Responding

    If the computer does not operate properly, make a copy of the Diagnostics Checklist (see Figure 5-1) and fill it out. Then call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.” Recover From a Program That Is Not Responding Press .

  • Page 58: Resolve Audio Problems

    Turn off the computer and remove the CD-ROM or DVD-ROM drive from the media bay. Replace the drive and turn on the computer. If you still have a CD-ROM or DVD-ROM drive problem, call Dell for technical assis- tance. For instructions, see Chapter 5, “Getting Help.”...

  • Page 59: Resolve Display Problems

    If you still have a diskette drive problem, call Dell for technical assistance. For instruc- tions, see Chapter 5, “Getting Help.” NOTICE: Do not attempt to clean drive heads with a swab. You could accidentally misalign the heads and render the drive inoperable.

  • Page 60: Resolve Hard-Disk Drive Problems

    Check the settings on the Page 1 submenu of the System Setup program as described in Appendix B, “Using the System Setup Program.” If you still have a hard-disk drive problem, call Dell for technical assistance. For instruc- tions, see Chapter 5, “Getting Help.”...
  • Page 61 Install software for Plug and Play devices within range. 16. Click Apply and then click OK. 17 . Try using your external infrared device. If you still have an infrared port problem, call Dell for technical assistance. For instruc- tions, see Chapter 5, “Getting Help.” support.dell.com...

  • Page 62: Resolve Memory Problems

    Reseat the memory modules. See “Installing Memory Modules” in Chapter 2. • Restart the computer. If you still have a memory problem, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.” Resolve Modem, Fax, and Internet Connection Problems NOTICE: Connect the modem to an analog line only.

  • Page 63: Resolve Pc Card Problems

    3. Ensure that the card is listed in the PC Card (PCMCIA) Properties window. If you still have problems with a Dell-provided PC Card, call Dell for technical assis- tance. For instructions, see Chapter 5, “Getting Help.” If you have problems with a non-Dell-provided PC Card, call the card manufacturer.

  • Page 64: Resolve Touch Pad And Mouse Problems

    Reinstall the touch pad driver. For instructions, see “Installing the Touch Pad Driver” in Chapter 4. • Restart the computer. If you still have a touch pad or mouse problem, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.” 3-18 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 65: System Software Solutions

    C H A P T E R 4 System Software Solutions This chapter explains how to reinstall Dell device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition, Windows 2000, or Windows NT operating system. You may need to use this document under the follow- ing conditions: •...

  • Page 66: Installing The Windows 98 Operating System

    Install your application programs on the hard-disk drive. If you have trouble with the hard-disk drive, run the IDE Devices device group tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. If you ever need to remove the S2D partition to free up storage space on the hard-disk drive, do so by using the rms2d.exe utility on the System Software CD.

  • Page 67: Installing Drivers And Utilities For Windows 98

    Obtain updated drivers for products purchased from Dell from the support section of the Dell World Wide Web site (http://support.dell.com). NOTICE: Drivers available on the Dell Web site have been validated for correct operation on Dell systems.

  • Page 68: Installing The Video Driver (Windows 98)

    The Display Properties window appears. Click the Settings tab. Change the Colors option from 256 colors to True Color (24-bit). Set the Screen area for your display to 1024 x 768. Click Apply. Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 69: Installing The Audio Driver And The Modem Driver (Windows 98)

    CD-ROM drive, and click OK or press . Follow the instructions on the screen. After the files are copied to your hard-disk drive, remove the System Software CD from the CD-ROM drive, and click Finish to restart your computer. support.dell.com System Software Solutions...

  • Page 70: Installing The Touch Pad Drivers (Windows 98)

    Click the Start button, and then click Run. The Run dialog box appears. Type x:\win98\baymgr\setup, where x is the drive letter of your CD-ROM drive, and click OK or press . Follow the instructions on the screen. Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 71: Installing The Intel Speedstep Utility (Windows 98)

    NOTE: You can also run the system utilities directly from the System Software CD. Insert the System Software CD into the CD-ROM drive. Copy each of the following utilities on the System Software CD to the c:\dell directory on your hard-disk drive: mks2d.exe, rms2d.exe, asset.com, and readme.s2d.

  • Page 72: Installing Docking Drivers (Optional) (Windows 98)

    2. If you have completed the operating system setup, turn on the computer, and then continue to step 2. For setup instructions, see the Dell Inspiron Systems Setup Guide that came with the computer.

  • Page 73: Installing The Dvd Decoder Driver (Optional) (Windows 98)

    (Windows 98) The DVD decoder driver allows you to play DVD movies on the computer. NOTE: When you are prompted to select a directory, Dell recommends using the default directory settings. Insert the Software DVD Decoder CD into the DVD-ROM drive.

  • Page 74: Installing The System Help (Windows 98)

    Installing the System Help (Windows 98) The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s Web site (http://support.dell.com). Installing Help From the CD To install the system Help from the System Software CD, perform the following steps: Insert the System Software CD into the CD-ROM or DVD-ROM drive.

  • Page 75: Installing Drivers And Utilities For Windows Nt

    Installing Drivers and Utilities for Windows NT This section explains how to reinstall device drivers and utilities on your Dell portable computer running the Microsoft Windows NT 4.0 operating system. To install the system software, you need the following items: •...

  • Page 76: Installing The Power Management Utility (Windows Nt)

    Set the Screen area for your display to 1024 x 768. Click Apply. Installing the Power Management Utility (Windows NT) Dell provides a power management utility that helps you conserve battery power and view available power levels. To install the power management utility, perform the fol- lowing steps: Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation.

  • Page 77: Installing The Intel Speedstep Utility (Windows Nt)

    CD-ROM drive, and click Finish to restart your computer. Installing the PC Card Utility (Windows NT) Dell provides a PC Card utility that allows you to view and configure settings for your PC Card(s). To install the PC Card utility, perform the following steps: Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation.

  • Page 78: Installing Softex Docking Services (Windows Nt)

    OK or press . Follow the instructions on the screen. After the files are copied to your hard-disk drive, remove the System Software CD from the CD-ROM drive, and click Finish to restart your computer. 4-14 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 79: Installing The Touch Pad Drivers (Windows Nt)

    CD-ROM drive, and click OK or press . Follow the instructions on the screen. After the files are copied to your hard-disk drive, remove the System Software CD from the CD-ROM drive, and click Finish to restart your computer. support.dell.com System Software Solutions 4-15...

  • Page 80: Installing System Utilities (Windows Nt)

    S2D suspend partition utilities. Installing the System Help (Windows NT) The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s Web site (http://support.dell.com). NOTE: You must install Microsoft Internet Explorer 4.01 from the Microsoft Windows NT 4.0 Service Pack 5 CD before installing the system Help.

  • Page 81: Downloading Help From The Support Web Site

    Follow the instructions to save the Help file to your hard-disk drive. Installing Drivers and Utilities for Windows 2000 This section explains how to reinstall device drivers and utilities on your Dell portable computer running the Microsoft Windows 2000 operating system. To install the system software, you need the following items: •...

  • Page 82: Installing The Video Driver (Windows 2000)

    Click the Start button, point to Settings, and then click Control Panel. The Control Panel window appears. Double-click the Display icon. The Display Properties window appears. Click the Settings tab. Change the Colors option to High Color (16-bit) or True Color (24-bit). 4-18 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 83: Installing The Dualpoint Integrated Pointing Device Drivers

    Insert the System Software CD into the CD-ROM drive. Click the Start button, and then click Run. The Run dialog box appears. Type x:\win2000\touchpad\single\setup, where x is the drive letter of your CD-ROM drive, and click OK or press . support.dell.com System Software Solutions 4-19...

  • Page 84: Installing The Intel Speedstep Utility (Windows 2000)

    If you want to use the S2D partition on your hard-disk drive for another purpose (for instance, if you are running out of file space), perform the following steps to remove the partition: Insert the System Software CD into the CD-ROM drive. 4-20 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 85: Creating The Save-To-Disk Suspend Partition

    Replicator User’s Guide. Turn on the computer. Press at the Dell BIOS splash screen to access the System Setup menu. Press the down-arrow key to move through the field, and press the left- or right- arrow key to change the device setting. Select the following boot sequence: •...
  • Page 86 Replicator User’s Guide. Turn on the computer. Press at the Dell BIOS splash screen to access the System Setup menu. Press the down-arrow key to move through the field, and press the left- or right- arrow key to change the device setting. Select the following boot sequence: •...

  • Page 87: Contacting Dell

    In addition, if you have access to a computer with a modem or fax capabilities, you can access Dell’s TechConnect bulletin board service (BBS), AutoTech service, and TechFax service. Dell’s Web site also contains links to some of these services. Dell regularly tests and officially releases new drivers and utilities for Inspiron comput- ers.
  • Page 88 4-24 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 89: Getting Help

    C H A P T E R 5 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 3, “Troubleshooting.”...

  • Page 90: Help Tools

    Help Tools Dell provides a number of tools to assist you. These tools are described in the following subsections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

  • Page 91: Autotech Service

    TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.

  • Page 92: Automated Order-Status System

    Automated Order-Status System You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers”...

  • Page 93: Before You Call

    Remember to fill out the Diagnostics Checklist (Figure 5-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.

  • Page 94: Figure 5-1. Diagnostics Checklist

    Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...

  • Page 95: Dell Contact Numbers

    Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long-distance and international calls. Table 5-2 provides local tele-...

  • Page 96: Table 5-1. International Dialing Codes

    Japan (Kawasaki) Korea (Seoul) Luxembourg — Macau — Not required Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand — Norway (Lysaker) Not required Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 97: Table 5-2. Dell Contact Numbers

    Taiwan — Thailand — U.K. (Bracknell) 1344 U.S.A. (Austin, Texas) Not required Table 5-2. Dell Contact Numbers Area Local Number or Department Name or Service Code Toll-Free Number Country (City) Australia Home and Small Business ....... . . 1-300-65-55-33 (Sydney) Government and Business .
  • Page 98 TechFax ........toll free: 1-800-950-1329 5-10 Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 99 Table 5-2. Dell Contact Numbers (continued) Area Local Number or Department Name or Service Code Toll-Free Number Country (City) Chile Sales, Customer Support, and Technical Support..toll free: 1230-020-4823 (Santiago) NOTE: Customers in Chile call the U.S.A for sales,...
  • Page 100 Corporate Sales ........toll free: 800 96 4108 customer assistance. 5-12 Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 101 Table 5-2. Dell Contact Numbers (continued) Area Local Number or Department Name or Service Code Toll-Free Number Country (City) Ireland Technical Support .........1-850-543-543 (Bray) Customer Care .
  • Page 102 Corporate Sales ........toll free: 1 800 888 213 5-14 Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 103 Table 5-2. Dell Contact Numbers (continued) Area Local Number or Department Name or Service Code Toll-Free Number Country (City) Mexico Automated Order-Status System (Colonia Granada) (Austin, Texas, U.S.A.) ..... . 512....728-0685...
  • Page 104 Sales (Penang, Malaysia)....... . 60 4 810-4810 Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries) 5-16 Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 105 Table 5-2. Dell Contact Numbers (continued) Area Local Number or Department Name or Service Code Toll-Free Number Country (City) Spain Technical Support ......... . 902 100 130 (Madrid) Corporate Customer Care .
  • Page 106 AutoFax ..........0870-908-0510 Web site: http://support.euro.dell.com/uk E-mail: [email protected] 5-18 Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 107 Dell Sales ........
  • Page 108 5-20 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 109: Technical Specifications

    A P P E N D I X A Technical Specifications The most complete specifications for your computer are available on Dell’s World Wide Web support site at http://support.dell.com. Enter your service tag sequence (or, if you have one, your Express Service Code) and click Submit. The service tag sequence and Express Service Code are shown on the bottom of the computer.
  • Page 110 Infrared ....IrDA 1.1 lens NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 111 Video memory ....8.0 MB NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Technical Specifications...
  • Page 112 Capacity ....lithium-ion — 53 WH nickel-metal hydride — 32 WH NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 113 Battery performance features such as charge time and life span can vary according to the conditions under which the computer and battery are used. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Technical Specifications...
  • Page 114 Storage....–18 to 10,600 m (–59 to 35,000 ft) Measured with the hard-disk drive in head-parked position. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 115 ESD ..... . in accordance with IEC-801-2 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Technical Specifications...
  • Page 116 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 117: Using The System Setup Program

    A P P E N D I X B Using the System Setup Program NOTICE: Dell recommends that you change the System Setup program settings only when absolutely necessary. Changing certain system device settings could cause hardware conflicts. You can use the System Setup program to: •...

  • Page 118: Navigating Through The System Setup Program

    • Help — The box on the upper-right half of pages 1, 2, and 4 displays help information for the option with a currently highlighted field. Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 119: Figure B-1. Page 1 Of The System Setup Program

    • Key functions — The line of boxes across the bottom of all screens lists keys and their functions within the System Setup program. Page 1 Dell Computer Corporation Page 1 of 4 Dell Inspiron 3800 Setup BIOS Version:...

  • Page 120: Figure B-2. Page 2 Of The System Setup Program

    Asset Tag: Not Installed System Modular Bay: Disabled Dock Media Bay: Disabled ↑, , , , ↓ change fields ←,→ change values Alt-P page Esc exit Figure B-2. Page 2 of the System Setup Program Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 121: Figure B-3. Page 3 Of The System Setup Program

    Left Battery 100% Charged 100% Charged Battery Status: Idle Battery Status: Idle Additional batteries and other accessories are available from www.dell.com Alt-P page Esc exit Figure B-3. Page 3 of the System Setup Program support.dell.com Using the System Setup Program...

  • Page 122: Figure B-4. Page 4 Of The System Setup Program

    Service Tag: Not Installed Auto SpeedStep(tm) Setup: Asset Tag: Not Installed ↑, , , , ↓ change fields ←,→ change values Alt-P page Esc exit Figure B-4. Page 4 of the System Setup Program Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 123: Appendix C System Messages

    If the problem persists, enable the Pointing Device option in the System Setup program. For instructions, see Appendix B, “Using the System Setup Program” . If the problem persists, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.”...
  • Page 124 For instructions, see “Installing available improperly seated. Memory Modules” in Chapter 2. memory The hard-disk drive failed Run the IDE Devices tests in the Dell Diagnostics. Disk C: failed initialization. For instructions, see “Running the Dell initialization Diagnostics” in Chapter 3.
  • Page 125 (For instructions, see “Install- ing an Internal Hard-Disk Drive” in Chapter 2.) If the problem persists, try another drive. Then run the IDE Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3.
  • Page 126 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 3800 Reference and Troubleshooting Guide...
  • Page 127 A chip on the system board Run the System Board Devices tests in the Dell No timer tick may be malfunctioning. Diagnostics. For instructions, see “Running the Dell interrupt Diagnostics” in Chapter 3.
  • Page 128 A chip on the system board Run the System Board Devices tests in the Dell Shutdown may be malfunctioning. Diagnostics. For instructions, see “Running the Dell failure Diagnostics”...

  • Page 129: Appendix D Regulatory Notices

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Technical Support representative of Dell Computer Corporation or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful.

  • Page 130: Fcc Notices (U.s. Only

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell Computer Corporation. If you prefer, you can order a cable from Dell Computer Corporation on the World Wide Web at http://www.dell.com/ products/dellware/index.htm.

  • Page 131: Class B

    The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: PPX • Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Modem Regulatory Information This equipment complies with Part 68 of the FCC rules.

  • Page 132: Fax Branding

    The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges. Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 133: Ic Notice (Canada Only

    IC Notice (Canada Only) Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).

  • Page 134: Ctr21 Declaration

    Telecom will accept no responsibility should difficulties arise in such circumstances. This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency Service. Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 135: Important Notice

    Dell system to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards: • EN 55022 — “Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment.”...

  • Page 136: Battery Disposal

    This Dell device is classified for use in a typical Class B domestic environment. A “Declaration of Conformity” in accordance with the preceding directives and standards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. Battery Disposal Your computer uses a lithium-ion battery and a nickel-metal hydride (NiMH) coin cell battery.

  • Page 137: Class A Ite

    Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Figure D-2. VCCI Class B ITE Regulatory Mark support.dell.com Regulatory Notices...

  • Page 138: Moc Notice (South Korea Only

    To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the South Korean Ministry of Communications (MOC) registration labels located on your computer (or other Dell digital device). The MOC label may be located separately from the other regulatory marking applied to your product.

  • Page 139: Polish Center For Testing And Certification Notice

    A protection mark “B” confirms that the equipment is in compliance with the protec- tion usage requirements of standards PN-93/T-42107 and PN-EN55022:1996. !"#$%$&'$()*+,-'.%*(/.&012#(3$4$5('( /.10"6'-$78' S19T49.&'.(<*='&&*(;"U(9$,'+$&.(9(%&'$94$(9(<19":T79*&"#(*;=*4.#(*7O1*&&"#( N%&'$94*(9(-*:-'.#QM(!,

  • Page 140: Nom Information (Mexico Only

    Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F . Supply voltage: 100–240 VAC Frequency: 60–50 Hz Input current rating: 1.5 A D-12 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 141: Información Para Nom (Únicamente Para México

    Mexicana (NOM): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F . Embarcar a: Dell Computer de México, S.A.
  • Page 142 D-14 Dell Inspiron 3800 Reference and Troubleshooting Guide...

  • Page 143: Appendix E Limited Warranty And Return Policy

    This limited warranty does not cover any items that are in one or more of the follow- ing categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accesso- ries or parts that are not installed in the Dell factory;...

  • Page 144: Coverage During Years Two And Three

    The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...

  • Page 145: Three-Year Limited Warranty (Canada Only

    This limited warranty does not cover any items that are in one or more of the follow- ing categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accesso- ries or parts that are not installed in the Dell factory;...

  • Page 146: Coverage During Year One

    You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...

  • Page 147: General Provisions

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any...

  • Page 148: Exclusions

    Guarantee will be the end-user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or con- tracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 149: Total Satisfaction" Return Policy (U.s. And Canada Only

    Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 150: Macrovision Product Notice

    Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

  • Page 151: Index

    AutoTech service, 5-3 Help menu, 3-7 main screen, 3-6 starting, 3-4 system configuration, 3-7 Diagnostics Checklist, 5-6 battery, 1-4, 2-7 diagnostics. See Dell Diagnostics dial tone irregular, 3-16 diskette drive calling Dell, 5-7 cleaning, 3-12 call-waiting connecting as external device, 2-6...
  • Page 152 3-16 keyboard flash codes about, 1-4 about, C-1 keyboard (external) floppy drive troubleshooting, 3-13 See diskette drive, 3-12 lock-up grounding procedure, ix recovering from a program, 3-11 recovering from a system, 3-11 Dell Inspiron 3800 System Reference and Troubleshooting Guide...
  • Page 153 C-1 system setup program accessing, B-1 leyboard commands, B-2 PC Card Page 1, B-3 troubleshooting, 3-17 Page 2, B-4 power button, 1-4 Page 3, B-5 problems Page 4, B-6 with your order, 5-4 product information, 5-4 support.dell.com Index...
  • Page 154 3-14 Internet connection problems, 3-16 Internet tools, 5-2 keyboard external, 3-13 memory, 3-16 modem, 3-16 mouse, 3-18 PC Cards, 3-17 software configuration problems, 3-17 touch pad, 3-18 typographical conventions, xiii Dell Inspiron 3800 System Reference and Troubleshooting Guide...

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