Toshiba eS305CS User Manual

Toshiba eS305CS User Manual

Color laser printer e-studio
Table of Contents
Color Laser Printer
User's Guide
September 2014
Machine type(s):
5027
Model(s):
630 and its equivalent model
Table of Contents
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Summary of Contents for Toshiba eS305CS

  • Page 1 Color Laser Printer User's Guide September 2014 Machine type(s): 5027 Model(s): 630 and its equivalent model...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................6 Learning about the printer................8 Selecting a location for the printer......................8 Printer configurations..........................9 Using the Embedded Web Server......................9 Understanding the printer control panel............11 Using the printer control panel.......................11 Understanding the colors of the Sleep button and indicator lights............11 Understanding the home screen......................12 Using the touch-screen buttons......................13 Setting up and using the home screen applications........15...
  • Page 3 Contents Loading the multipurpose feeder......................42 Loading the manual feeder........................45 Linking and unlinking trays........................46 Paper and specialty media guide..............49 Using specialty media..........................49 Paper guidelines............................52 Supported paper sizes, types, and weights.....................55 Printing......................59 Printing forms and a document.......................59 Printing from a flash drive........................61 Printing confidential and other held jobs....................63 Printing information pages........................64 Canceling a print job..........................65...
  • Page 4 Contents Maintaining the printer................120 Cleaning printer parts..........................120 Checking the status of supplies......................120 Estimated number of remaining pages....................121 Ordering supplies..........................121 Storing supplies.............................121 Replacing supplies..........................122 Moving the printer..........................139 Managing the printer................141 Checking the printer status........................141 Viewing reports.............................141 Configuring supply notifications from the Embedded Web Server............141 Modifying confidential print settings....................142 Copying printer settings to other printers.....................142 Restoring factory default settings......................143...
  • Page 5 Contents Notices.....................203 Product information..........................203 Edition notice............................203 Power consumption..........................206 Index......................213...
  • Page 6: Safety Information

    Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
  • Page 7 Safety information This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
  • Page 8: Learning About The Printer

    Learning about the printer Learning about the printer Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also.
  • Page 9: Printer Configurations

    Learning about the printer Rear 102 mm (4 in.) 254 mm (10 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture.
  • Page 10 Learning about the printer • Configure network settings. • View reports. To access the Embedded Web Server for your printer: Obtain the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Notes: –...
  • Page 11: Understanding The Printer Control Panel

    Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • Show the status of the printer. • Set up and operate the printer. Home button Go to the home screen. Keypad Enter numbers, letters, or symbols on the printer.
  • Page 12: Understanding The Home Screen

    Understanding the printer control panel Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state.
  • Page 13: Using The Touch-Screen Buttons

    Understanding the printer control panel Touch View, select, or print photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. Menus Access printer menus.
  • Page 14 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
  • Page 15: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. •...
  • Page 16: Customizing The Home Screen

    Setting up and using the home screen applications Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
  • Page 17: Setting Up Forms And Favorites

    Setting up and using the home screen applications Setting up Forms and Favorites Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored.
  • Page 18: Setting Up Remote Operator Panel

    Setting up and using the home screen applications Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer. From your computer, you can view the printer status, release held print jobs, create bookmarks, and do other print-related tasks.
  • Page 19: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 20 Additional printer setup Note: This task requires a flat‑head screwdriver. At the back of the printer, turn the screws counterclockwise to remove them. Slightly open the controller board access cover, and then shift to the right to remove it. Locate the appropriate connector on the controller board. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
  • Page 21 Additional printer setup Flash memory or font card connector Printer hard disk connector Memory card connector Reattach the cover.
  • Page 22: Installing A Memory Card

    Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 23 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
  • Page 24: Installing An Optional Card

    Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 25: Installing A Printer Hard Disk

    Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
  • Page 26 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electrical components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page Unpack the printer hard disk.
  • Page 27: Removing A Printer Hard Disk

    Additional printer setup Align the standoffs of the printer hard disk to the holes in the controller board, and then press the printer hard disk down until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
  • Page 28 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 29: Installing Hardware Options

    Additional printer setup Set aside the printer hard disk. Close the controller board access cover. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb), and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 30 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 31: Setting Up The Printer Software

    Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust covers. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
  • Page 32: Updating Available Options In The Printer Driver

    Additional printer setup For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use.
  • Page 33: Attaching Cables

    Additional printer setup Attaching cables Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port Use the Rear USB port Attach a keyboard to the printer. USB printer port Connect the printer to a computer.
  • Page 34: Preparing To Set Up The Printer On A Wireless Network

    Additional printer setup Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer. • A valid, unique IP address for the printer to use on the network • The network gateway • The network mask •...
  • Page 35: Connecting The Printer Using The Wireless Setup Wizard

    Additional printer setup Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
  • Page 36: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    Additional printer setup Using the Push Button Configuration method From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start Push Button Method Follow the instructions on the printer display.
  • Page 37: Verifying Printer Setup

    Additional printer setup Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
  • Page 38: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 144 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
  • Page 39 Loading paper and specialty media If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
  • Page 40 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
  • Page 41: Loading The 650-Sheet Duo Tray

    Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
  • Page 42: Loading The Multipurpose Feeder

    Loading paper and specialty media Length guide tab Paper size indicator Width guide tab Loading the multipurpose feeder Push the multipurpose feeder latch to the left.
  • Page 43 Loading paper and specialty media Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 44 Loading paper and specialty media Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Locate the maximum paper fill indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides.
  • Page 45: Loading The Manual Feeder

    Loading paper and specialty media • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. •...
  • Page 46: Linking And Unlinking Trays

    Loading paper and specialty media • Load envelope with the flap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
  • Page 47: Creating A Custom Name For A Paper Type

    Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the tray settings to specify the paper size and type for the tray. •...
  • Page 48 Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 49: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Notes: • Make sure that the paper size, type, and weight are set correctly on the computer or on the control panel. • Flex, fan, and straighten specialty media before loading them. •...
  • Page 50 Paper and specialty media guide Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown...
  • Page 51: Tips On Using Transparencies

    Paper and specialty media guide Tips on using transparencies Print a test page on the transparencies being considered for use before buying large quantities. • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray.
  • Page 52: Paper Guidelines

    Paper and specialty media guide • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties.
  • Page 53: Moisture Content

    Paper and specialty media guide Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;...
  • Page 54: Selecting Preprinted Forms And Letterhead

    Paper and specialty media guide To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package. •...
  • Page 55: Supported Paper Sizes, Types, And Weights

    Paper and specialty media guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
  • Page 56 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder JIS B5 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm...
  • Page 57: Supported Paper Types And Weights

    Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm...
  • Page 58 Paper and specialty media guide Paper type 250‑sheet tray Manual feeder 650‑sheet duo tray 550‑sheet tray Duplex mode 550‑sheet tray Multipurpose feeder Paper • Plain • Recycled • Glossy • Bond • Letterhead • Preprinted • Colored • Light • Heavy •...
  • Page 59: Printing

    Printing Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
  • Page 60: Adjusting Toner Darkness

    Printing > Settings > Print Settings > Quality Menu > Print Mode > Black Only > Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 61: Printing From A Flash Drive

    Printing Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Setup Menu From the Printer Usage list, select Max Speed or Max Yield. Touch Submit. Printing from a flash drive Printing from a flash drive Notes: •...
  • Page 62: Supported Flash Drives And File Types

    Printing From the printer control panel, touch the document you want to print. Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
  • Page 63: Printing Confidential And Other Held Jobs

    Printing Printing from a mobile device To download a compatible mobile printing application, visit our Web site or contact the place where you purchased the printer. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer From the home screen, navigate to: >...
  • Page 64: Printing Information Pages

    Printing Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
  • Page 65: Canceling A Print Job

    Printing Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel From the printer control panel, touch Cancel Job or press on the keypad.
  • Page 66: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Note: Some menus are available only in select printer models. Paper Menu Reports Network/Ports Security Default Source Menu Settings Page Active NIC Miscellaneous Security Settings Paper Size/Type Device Statistics Standard Network or Network [x] Confidential Print Network Setup Page Standard USB...
  • Page 67 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the size of the paper loaded in each tray. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Universal Tray [x] Type...
  • Page 68 Understanding the printer menus Multipurpose Feeder Size Specify the size of the paper loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to Cassette in order for Letter Multipurpose Feeder Size to appear as a menu.
  • Page 69 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the type of the paper being manually loaded.
  • Page 70: Configure Mp Menu

    Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. •...
  • Page 71 Understanding the printer menus Glossy Texture Specify the relative texture of the glossy paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Heavy Glossy Texture Specify the relative texture of the heavy glossy paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Labels Texture...
  • Page 72: Paper Weight Menu

    Understanding the printer menus Custom [x] Texture Specify the relative texture of the custom paper loaded. Smooth Notes: Normal • Normal is the factory default setting. Rough • The options appear only if custom type is supported. Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded.
  • Page 73 Understanding the printer menus Envelope Weight Specify the relative weight of the envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Heavy is the factory default setting. Normal Heavy Letterhead Weight...
  • Page 74: Paper Loading Menu

    Understanding the printer menus Paper Loading menu Cardstock Loading Determine and set two‑sided printing for all print jobs that specify Cardstock as the paper type. Recycled Loading Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Duplex Glossy Loading Determine and set two‑sided printing for all print jobs that specify...
  • Page 75: Custom Types Menu

    Understanding the printer menus Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from Printing Preferences or the Print dialog.
  • Page 76: Reports Menu

    Understanding the printer menus Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages.
  • Page 77: Network/Ports Menu

    Understanding the printer menus Network/Ports menu Active NIC menu Active NIC Allow the printer to connect to a network. Auto Notes: [list of available network cards] • Auto is the factory default setting. • This menu item appears only if an optional network adapter is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu.
  • Page 78 Understanding the printer menus Network Buffer Set the size of the network input buffer. Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
  • Page 79: Network Card Menu

    Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the wireless network adapter.
  • Page 80: Ipv6 Menu

    Understanding the printer menus Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting.
  • Page 81: Wireless Menu

    Understanding the printer menus Enable IPv6 Enable IPv6 in the printer. Note: On is the factory default setting. Auto Configuration Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. View Hostname Set the host name.
  • Page 82: Appletalk Menu

    Understanding the printer menus Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed.
  • Page 83 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
  • Page 84: Smtp Setup Menu

    Understanding the printer menus ENA Address Set the network address information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port. ENA Netmask Set the netmask information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port.
  • Page 85: Security Menu

    Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail and None User‑Initiated E‑mail. Use Device SMTP Credentials •...
  • Page 86: Confidential Print Menu

    Understanding the printer menus Confidential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
  • Page 87: Security Audit Log Menu

    Understanding the printer menus Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. •...
  • Page 88: Settings Menu

    Understanding the printer menus Manually Set Date and Time Enter the date and time. Notes: • Date/Time is set in YYYY-MM-DD HH:MM:SS format. • Manually setting the date and time sets “Enable NTP” (Network Time Protocol) to On. Time Zone Select the time zone.
  • Page 89 Understanding the printer menus Print Area Set the logical and physical printable area. Normal Notes: Fit To Page • Normal is the factory default setting. When attempting to Whole Page print data in the non‑printable area defined by the Normal setting, the printer clips the image.
  • Page 90: General Settings Menu

    Understanding the printer menus Print All Order Specify the order in which held and confidential jobs are printed . Alphabetical Note: Alphabetical is the factory default setting. Oldest First Newest First General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models.
  • Page 91 Understanding the printer menus Run Initial Setup Run the setup wizard. Keyboard Specify a language and custom key information for the display keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portugues Russian Polski Swiss German Swiss French...
  • Page 92 Understanding the printer menus Displayed Information Specify what is displayed on the upper corners of the home screen. Left Side For Left side and Right side, select from the following options: Right Side None Custom Text [x] IP Address Hostname Contact Name Location Date/Time...
  • Page 93 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
  • Page 94 Understanding the printer menus Show Bookmarks Specify whether bookmarks are displayed from the Held Jobs area. Note: Yes is the factory default setting. Web Page Refresh Rate Specify the number of seconds between Embedded Web Server refreshes. 30–300 Note: 120 is the factory default setting. Contact Name Specify a contact name.
  • Page 95 Understanding the printer menus Timeouts Set the amount of time the printer waits before it enters Hibernate mode. Hibernate Timeout Disabled Note: 3 days is the factory default setting. 20 minutes 1–3 hours 6 hours 1–3 days 1–2 weeks 1 month Hibernate Timeout on Connection Set the printer to Hibernate mode even if there is an active Ethernet connection.
  • Page 96 Understanding the printer menus Error Recovery Set the printer to restart when an error occurs. Auto Reboot Note: Reboot always is the factory default setting. Reboot when idle Reboot always Reboot never Error Recovery Determine the number of automatic reboots the printer can perform.
  • Page 97: Flash Drive Menu

    Understanding the printer menus Factory Defaults Use the printer factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. • Restore Now sets all printer settings to the factory default settings except for the Network/Ports menu settings. All downloads stored in the RAM are deleted.
  • Page 98 Understanding the printer menus Paper Saver Orientation Specify the orientation of a multiple‑page document. Auto Notes: Landscape • Auto is the factory default setting. The printer chooses between portrait and Portrait landscape. • This setting affects jobs only when Paper Saver is set to any value other than Off.
  • Page 99: Print Settings

    Understanding the printer menus Blank Pages Specify whether blank pages are inserted in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Print Settings Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided...
  • Page 100: Quality Menu

    Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
  • Page 101 Understanding the printer menus Color Correction Adjust the color output on the printed page. Auto Note: Auto is the factory default setting. Manual Print Resolution Specify the output resolution in dots per inch (dpi) or in color quality (CQ). 1200 dpi Note: 4800 CQ is the factory default setting.
  • Page 102: Job Accounting Menu

    Understanding the printer menus Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Manual Color Customize the RGB color conversions.
  • Page 103 Understanding the printer menus Job Accounting Log Set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Set how often a log file is created.
  • Page 104: Utilities Menu

    Understanding the printer menus Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk.
  • Page 105: Postscript Menu

    Understanding the printer menus Coverage Estimator Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors.
  • Page 106: Pcl Emul Menu

    Understanding the printer menus Image Smoothing Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution.
  • Page 107 Understanding the printer menus PCL Emulation Settings Specify the orientation of text and graphics on a page. Orientation Notes: Portrait • Portrait is the factory default setting. It prints text and graphics parallel to Landscape the short edge of the page. •...
  • Page 108: Html Menu

    Understanding the printer menus Tray Renumber Show the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
  • Page 109: Image Menu

    Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
  • Page 110: Help Menu

    Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks.
  • Page 111: Saving Money And The Environment

    Saving money and the environment Saving money and the environment We are committed to environmental sustainability and are continually improving our printers to reduce their impact on the environment. Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
  • Page 112: Saving Energy

    Saving money and the environment Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 113: Adjusting Sleep Mode

    Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
  • Page 114: Using Schedule Power Modes

    Saving money and the environment Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 115: Recycling

    Saving money and the environment Notes: • The IP address is located on the upper portion of the home screen. It appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Select Settings >...
  • Page 116: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
  • Page 117: Erasing Volatile Memory

    Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
  • Page 118: Erasing Printer Hard Disk Memory

    Securing the printer Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel Turn off the printer.
  • Page 119 Securing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Security > Disk Encryption. Note: Disk Encryption appears in the Security Menu only when a formatted, non‑defective printer hard disk is installed.
  • Page 120: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
  • Page 121: Estimated Number Of Remaining Pages

    Maintaining the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Device Status > More Details. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings.
  • Page 122: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the waste toner bottle Top door Waste toner bottle Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 123 Maintaining the printer Open the top door. Remove the right side cover. Remove the waste toner bottle. Pack the used waste toner bottle.
  • Page 124: Replacing A Black And Color Imaging Kit

    Maintaining the printer Insert the replacement waste toner bottle. Insert the right side cover. Close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 125 Maintaining the printer Open the top door. Remove the toner cartridges.
  • Page 126 Maintaining the printer Remove the right side cover. Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
  • Page 127 Maintaining the printer Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Unpack the replacement black and color imaging kit. Notes: • Color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer units. •...
  • Page 128 Maintaining the printer Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. Remove the red packing strip and the attached fabric from the developer units. Insert the yellow, cyan, magenta, and black developer units into the matching color slots. Remove the red packing strip from the imaging kit.
  • Page 129 Maintaining the printer Align, and then insert the imaging kit. Push the blue levers down until the imaging kit is fully seated into place.
  • Page 130 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
  • Page 131: Replacing Toner Cartridges

    Maintaining the printer Insert the toner cartridges. Close the top door. Close the front door. Replacing toner cartridges Slide the release latch on the right side of the printer, and then open the top door.
  • Page 132 Maintaining the printer Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit. Unpack the new toner cartridge, and then remove its packaging.
  • Page 133 Maintaining the printer Align the new toner cartridge, and then press the cartridge down until it fits into place. Close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer.
  • Page 134 Maintaining the printer Open the top door. Remove the toner cartridges.
  • Page 135 Maintaining the printer Remove the right side cover. Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
  • Page 136 Maintaining the printer Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. Remove the used developer unit.
  • Page 137 Maintaining the printer Insert the developer unit. Align, and then insert the imaging kit. Push the blue levers down until the imaging kit is fully seated into place.
  • Page 138 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
  • Page 139: Moving The Printer

    Maintaining the printer Insert the toner cartridges. Close the top door. Close the front door. Pack the used developer unit in the bag that the replacement developer unit came in before disposing. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
  • Page 140: Shipping The Printer

    Maintaining the printer • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging.
  • Page 141: Managing The Printer

    Managing the printer Managing the printer Checking the printer status You can view paper tray settings, the level of toner in the toner cartridges, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts from the Device Status page of the Embedded Web Server.
  • Page 142: Modifying Confidential Print Settings

    Managing the printer Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 143: Restoring Factory Default Settings

    Managing the printer Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. •...
  • Page 144: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
  • Page 145: Understanding Jam Messages And Locations

    Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
  • Page 146: [X]-Page Jam, Clear Standard Bin

    Clearing jams Note: When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, Auto does not guarantee that the page will print. Jam location Message on the display What to do Standard bin [x]‑page jam, clear standard Remove the jammed paper.
  • Page 147: [X]-Page Jam, Open Front Door To Clear Fuser

    Clearing jams [x]-page jam, open front door to clear fuser. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Pull the green lever to open the fuser cover.
  • Page 148: [X]-Page Jam, Open Front Door

    Clearing jams Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door. Open the front door.
  • Page 149: [X]-Page Jam, Open Front Door To Clear Duplex

    Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
  • Page 150 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 151: [X]-Page Jam, Open Tray [X]

    Clearing jams [x]‑page jam, open tray [x]. Pull the tray completely out of the printer. Note: The message on the printer display determines in which tray the paper jam is located. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 152: [X]-Page Jam, Clear Manual Feeder

    Clearing jams [x]‑page jam, clear manual feeder. Pull out the standard 250-sheet tray (Tray 1) and manual feeder. Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch to clear the message and continue printing.
  • Page 153 Clearing jams Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder.
  • Page 154 Clearing jams Slide the paper guide until it rests lightly against the edge of the paper stack. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK >...
  • Page 155: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
  • Page 156 Troubleshooting [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. [Color] cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
  • Page 157 Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm. • Cancel the current print job.
  • Page 158 Troubleshooting Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the printer control panel, select Continue to clear the message and print using a different paper source. For non‑touch‑screen printer models, press to confirm.
  • Page 159 Troubleshooting Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional printer memory. Load [paper source] with [custom type name] Try one or more of the following: •...
  • Page 160 Troubleshooting Load [paper source] with [paper type] [paper size] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct paper size and type, select Finished loading paper on the printer control panel.
  • Page 161 Troubleshooting Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support or your service representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Maintenance kit nearly low [80.xy] For more information, contact customer support or your service representative.
  • Page 162 Troubleshooting Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted. Non-Printer Manufacturer [color] [supply type], see User's Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging kit. The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
  • Page 163: Remove Paper From Standard Output Bin

    Troubleshooting Reinstall missing or unresponsive [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Try one or more of the following: • Install the missing imaging kit. For more information, see the “Replacing supplies” section of the User’s Guide. •...
  • Page 164 Troubleshooting Note: If you do not have a replacement imaging kit, then visit our Web site or contact the place where you purchased the printer. Replace defective [color] cartridge [31.xy] Replace the defective toner cartridge to clear the message. For more information, see the instruction sheet that came with the supply.
  • Page 165: Restore Held Jobs

    Troubleshooting Replace unsupported [type] imaging kit [32.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Remove the indicated imaging kit, and then install a supported one to clear the message. Note: If you do not have a replacement imaging kit, then visit our Web site or contact the place where you purchased the printer.
  • Page 166: Supply Needed To Complete Job

    Troubleshooting Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Supply needed to complete job Try one or more of the following: • From the printer control panel, touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job.
  • Page 167: Solving Printer Problems

    Troubleshooting Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Weblink server not set up. Contact system administrator. An error occurred on the SMTP server, or the SMTP server is not configured properly.
  • Page 168 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the Are the cables inserted in the correct ports? printer •...
  • Page 169: Printer Display Is Blank

    Troubleshooting Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the customer...
  • Page 170: Tray Problems

    Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Options list. Is the internal option listed in the menu settings page? Step 4 Go to step 5.
  • Page 171: Paper Feed Problems

    Troubleshooting Action Step 3 Go to step 4. Reinstall the tray. For more information, see Check if the tray is installed and recognized by the printer. the setup Print a menu settings page, and then check if the tray is listed in the documentation that Installed Features list.
  • Page 172: Paper Frequently Jams

    Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 173: Solving Home Screen Application Problems

    Troubleshooting Solving home screen application problems • “An application error has occurred” on page 173 An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
  • Page 174: Solving Print Problems

    Troubleshooting Solving print problems Printing problems Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
  • Page 175 Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Step 1 The problem is solved.
  • Page 176: Printing Slows Down

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check for an error message on the display. Clear the message. Does the error message still appear? Step 4 Go to step 5. The problem is solved. Check if the flash drive is supported. For more information on tested and approved USB flash drives, see “Supported flash drives and file types”...
  • Page 177: Print Job Takes Longer Than Expected

    Troubleshooting Action Step 3 The problem is solved. Go to step 4. If an error message appears on the printer display, then clear the message. Note: The printer continues to print after clearing the message. Do the jobs print? Step 4 The problem is solved.
  • Page 178: Repeating Defects Appear On Prints

    Troubleshooting Action Step 3 The problem is solved. Go to step 4. Remove held jobs stored in the printer memory. Resend the print job. Did the job print? Step 4 The problem is solved. Go to step 5. Disable the Page Protect feature. From the printer control panel, navigate to: Settings >...
  • Page 179: Tray Linking Does Not Work

    Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
  • Page 180: Unexpected Page Breaks Occur

    Troubleshooting Unexpected page breaks occur Action Step 1 The problem is solved. Go to step 2. Adjust the print timeout settings. From the printer control panel, navigate to: Settings > General Settings > Timeouts > Print Timeout Select a higher setting and then, depending on your printer model, select or Submit.
  • Page 181 Troubleshooting Clipped pages or images Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
  • Page 182: Gray Background On Prints

    Troubleshooting Gray background on prints Action Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job.
  • Page 183: Incorrect Margins On Prints

    Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load the specified tray or feeder with a recommended type of paper. Resend the print job. Do horizontal voids appear on prints? Step 3 Go to step 4. The problem is solved.
  • Page 184: Paper Curl

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
  • Page 185: Print Irregularities

    Troubleshooting Action Step 5 Contact customer The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Action Step 1...
  • Page 186: Print Is Too Dark

    Troubleshooting Action Step 4 From the printer Go to step 5. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded in the tray.
  • Page 187: Print Is Too Light

    Troubleshooting Action Step 3 Go to step 4. Change the paper loaded in the tray to From the printer control panel, set the paper type, texture, and weight match the paper type, in the Paper menu to match the paper loaded in the tray. texture, and weight Resend the print job.
  • Page 188 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust. Resend the print job. Is the print still too light? Step 2 Go to step 3. The problem is solved.
  • Page 189: Printer Is Printing Blank Pages

    Troubleshooting Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit.
  • Page 190: Shadow Images Appear On Prints

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
  • Page 191: Skewed Print

    Troubleshooting Action Step 4 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do shadow images still appear on prints? Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.
  • Page 192: Streaked Vertical Lines Appear On Prints

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type and weight from the tray Do the paper type and weight match the paper in the tray?
  • Page 193 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
  • Page 194: Transparency Print Quality Is Poor

    Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
  • Page 195: Toner Rubs Off

    Troubleshooting Toner rubs off Action Step 1 Go to step 2. Specify the paper type, texture, and weight From the Paper menu on the printer control panel, check the paper type, from the tray settings texture, and weight. to match the paper loaded in the tray.
  • Page 196: Vertical Voids Appear On Prints

    Troubleshooting Vertical voids appear on prints Action Step 1 Go to step 2. The problem is solved. Check if your software program is using a correct fill pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
  • Page 197: Color Quality Problems

    Troubleshooting Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner.
  • Page 198 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Note: Black toner usage is optimized for printing photographs.
  • Page 199: Prints On Color Transparencies Appear Dark When Projected

    Troubleshooting To access a detailed Color Samples set from the Embedded Web Server, do the following: Open a Web browser, and then type the printer IP address in the address field. Note: If you do not know the IP address or printer name, then you can: •...
  • Page 200: Embedded Web Server Does Not Open

    Troubleshooting The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can also be affected by monitor variations and lighting conditions.
  • Page 201 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 202: Contacting Customer Support

    Troubleshooting Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number.
  • Page 203: Notices

    Notices Notices Product information Product name: Color Laser Printer Machine type: 5027 Model(s): 630 and its equivalent model Edition notice September 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
  • Page 204: Noise Emission Levels

    Notices harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. •...
  • Page 205: Product Disposal

    Notices The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1%...
  • Page 206: Power Consumption

    Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
  • Page 207: Industry Canada Compliance Statement

    Notices Mode Description Power consumption (Watts) Ready The product is waiting for a print job. Sleep Mode The product is in a high‑level energy‑saving mode. Hibernate The product is in a low‑level energy‑saving mode. The product is plugged into an electrical outlet, but the power switch is turned off.
  • Page 208: Regulatory Notices For Wireless Products

    Notices 日本の VCCI 規定 製品にこのマークが表示されている場合、次の要件を満たしています。 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。 取扱説明書に従って正しい取り扱いをしてください。 VCCI-B European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
  • Page 209: Notice To Users In The European Union

    Notices This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding.
  • Page 210 Notices This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950‑1. Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, 1999/5/EC, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, radio equipment and telecommunications terminal equipment, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances...
  • Page 211 Notices Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
  • Page 212 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm (ECDSA) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
  • Page 213: Index

    Index Index applications color quality troubleshooting Numerics home screen 16 color of print and color on 250‑sheet tray attaching cables 33 computer screen do not loading 38 available internal options 19 match 200 550‑sheet tray avoiding jams 55 prints on color transparencies installing 29 avoiding paper jams 144 appear dark when projected 199...
  • Page 214 Index Eco‑Mode 112 Embedded Web Server 141 Hibernate mode 113 accessing 9, 15 factory defaults Hibernate Timeout 113 checking printer status 141 restoring 143 Quiet Mode 112 checking the status of parts 120 FAQ about color printing 197 Schedule Power Modes 114 checking the status of FCC notices 203, 208 Sleep Mode 113...
  • Page 215 Index HTML menu 108 messages 145 Maintenance kit nearly low jams, clearing [80.xy] 161 in fuser area 147 Maintenance kit very low, [x] in manual feeder 152 estimated pages remain icons on the home screen in multipurpose feeder 152 [80.xy] 161 hiding 16 in standard bin 146 manual feeder...
  • Page 216 Index Setup 88 ordering parts SMTP Setup menu 84 waste toner bottle 121 checking status 120 Standard Network 77 ordering supplies checking, on the printer control Standard USB 82 toner cartridges 121 panel 120 Substitute Size 70 checking, using the Embedded TCP/IP 79 Web Server 120 Universal Setup 75...
  • Page 217 Index vertical voids appear on [Color] cartridge very low, [x] Load [paper source] with [custom prints 196 estimated pages remain type name] 159 print troubleshooting [88.xy] 156 Load [paper source] with [paper error reading flash drive 175 [Type] imaging kit low [84.xy] 156 size] 159 incorrect characters print 174 [Type] imaging kit nearly low...
  • Page 218 Index Replace missing [color] cartridge from a mobile device 63 printing from Windows 64 [31.xy] 164 from flash drive 61 repeating print defects 178 Replace missing [type] imaging kit from Macintosh 59 Replace [color] cartridge, 0 [31.xy] 164 from Windows 59 estimated pages remain Replace missing or unresponsive Max Speed and Max Yield 60...
  • Page 219 Index security settings information checking, using the Embedded troubleshooting, color quality erasing 117 Web Server 120, 141 color of print and color on selecting a location for the conserving 111 computer screen do not printer 8 recycling 115 match 200 selecting paper 53 storing 121 print appears tinted 200...
  • Page 220 Index toner fog or background shading appears on prints 194 waste toner bottle toner rubs off 195 ordering 121 toner specks appear on prints 195 replacing 122 transparency print quality is Waste toner bottle nearly full poor 194 [82.xy] 167 uneven print density 195 Weblink server not set up.

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