Toshiba TRST-A15 SERIES Maintenance Manual

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TOSHIBA REMOTE RECEIPT PRINTER
TRST-A15 SERIES
Maintenance Manual
Document No. SPAA-214-R1
Original
Nov., 2007
(Revised
)
PRINTED IN SINGAPORE
Table of Contents
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Summary of Contents for Toshiba TRST-A15 SERIES

  • Page 1 TOSHIBA REMOTE RECEIPT PRINTER TRST-A15 SERIES Maintenance Manual Document No. SPAA-214-R1 Original Nov., 2007 (Revised PRINTED IN SINGAPORE...
  • Page 2 WARNING! Follow all manual instructions. Failure to do so could create safety hazards such as fire or electrocution. NOTES: 1. Manual instructions must be followed when installing option kits or adding cables to avoid system failures and to insure proper performance and operation. 2.
  • Page 3: Table Of Contents

    7. PERIODIC MAINTENANCE ------------------------------------------------------------------------7- 1 PERIODIC MAINTENANCE PROCEDURE ------------------------------------------------------- 7- 1 CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification.
  • Page 4: Unpacing

    1. UNPACKING SPAA-214-R1 1.1 PROCEDURE UNPACKING PROCEDURE Open the Carton. Take out the TRST-A15 printer and remove the polyfoam. Take both the TRST-A15 Quick Reference manual and TRST-A1X Safety manual out of the bottom of the carton. Place the TRST-A15 printer on a level surface. Polyfoam TRST-A15 Printer TRST-A1X Safety Manual...
  • Page 5: Power Cord

    1. UNPACKING SPAA-214-R1 1.3 POWER CORD POWER CORD As the power cord is not supplied with this printer, locally purchase the power cord which meets the following standard. For USA and Canada: Power Supply Cord – UL and CSA approved, type SVT, 18/3AWG, rated min. 125V, 10A Attached Plug and Appliance Coupler –...
  • Page 6: Installation Procedure

    2. INSTALLATION PROCEDURE SPAA-214-R1 2.1 CONNECTING THE TRST-A15 TO THE POS TERMINAL INSTALLATION PROCEDURE WARNING! 1. Turn the POS terminal OFF before connecting the TRST-A15 printer. 2. Plug the TRST-A15 power cord into the AC outlet on the wall for power supply. Do not obtain the AC power from the AC outlet of the POS terminal such as ST-A10, ST-7000, etc., because the rush current at the TRST-A15 power on may exceed the rating of the power switch of the POS terminal.
  • Page 7 Parallel interface: Secure the connector with the locking tabs. [Serial Interface Connector] [USB Interface Connector] [Parallel Interface Connector] Connect the interface cable to the TOSHIBA POS terminal or Personal Computer, and then plug in the power cord to the AC outlet. Carton Interface Cable...
  • Page 8: Connecting The Drawer

    2. INSTALLATION PROCEDURE SPAA-214-R1 2.2 CONNECTING THE DRAWER CONNECTING THE DRAWER WARNING! 1. The solenoid included in the drawer to be connected should have the minimum of 36 ohm resistance. Under-specified solenoid may cause a machine failure. 2. The output current of the drawer should not exceed 0.8A, as there is a risk of a machine failure. 3.
  • Page 9: Disassembly And Reassembly

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.1 MAINTENANCE TOOLS DISASSEMBLY AND REASSEMBLY WARNING! 1. Disconnect the power cord before disassembling the printer. 2. The print head becomes very hot while printing. Never touch the print head to avoid getting burned. CAUTION! 1.
  • Page 10: Disassembling The Main Body

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY DISASSEMBLING THE MAIN BODY CAUTION! Care must be taken not to touch the print head element when removing the printer cover SA. 3.2.1 Removing the Printer Cover Press down the Cover Open Button to unhook the Printer Cover. Printer Cover Cover Open Button...
  • Page 11 3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY Remove the two M3x8 double-sems screws which secure the Printer Cover to the Paper Guide. Paper Guide Remove the two M3x8 double-sems screws Remove the Paper Guide by sliding it out in the direction shown. Paper Guide...
  • Page 12 3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY Hold the Printer Cover firmly and shift the cover upwards followed by outwards. Switch Button Printer Cover NOTE: Remove the Printer Cover together with the Switch Button.
  • Page 13: Removing The Cover Top

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY 3.2.2 Removing the Cover Top Unscrew the M3x8 double-sems screw which secures the Cover Top. NOTE: When removing the screw, be careful not to touch the print head elements with the screwdriver.
  • Page 14 3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY Gently lift the Cover Top from the rear first. The connecting tabs in the front will snap open allowing you to slide the Cover Top out. NOTE: Be gentle when removing the Cover Top as the connecting tabs may break if excessive force is used.
  • Page 15: Removing The Interface Card

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY 3.2.3 Removing the Interface Card Move the 2 screws which secure the Interface card to the Cover Bottom. Interface Card 3x8 s-tite screw Cover Bottom 3x6 s-tite screw Use a small flat object (for example: tweezers or metal ruler) to lift the Interface Card out from the Cover Bottom.
  • Page 16: Removing The Pcb

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY 3.2.4 Removing the Main PCB CAUTION! This step is only possible after completion of section 3.2.3. Do not attempt to remove the Main PCB Cage before removing the Interface Card. Doing so may cause serious damage to both the Main PCB and interface card.
  • Page 17: Removing The Print Block

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY Disconnect the six connectors A to F from the Main PCB. The PCB Cage can then be removed from the Print Block. Remove the four 3x6 s-tite screws, then remove the Main PCB from the PCB Cage. Main PCB 3x6 s-tite screws 3x6 s-tite screws...
  • Page 18 3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY Remove both M3x8 double-sems screws connecting the Print Block to the Cover Bottom. NOTE: When removing the screw, be careful not to touch the print head elements with the screwdriver. M3x8 double sems screws Tilt the Print Block approximately 20 degrees forward to release it from the catch connecting...
  • Page 19 3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY Remove the 2 screws to release the PCB Stay from the Print Block. The PCB Stay may now be removed from the Print Block in the direction indicated by the arrow.
  • Page 20: Removing The Paper Low Sensor

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY 3.2.6 Removing the Paper Low Sensor Remove the 3X8 p-tite screw connecting the Paper Low Sensor to the Cover Bottom. Lift the Paper Low Sensor upwards to remove it. Cover Bottom Paper Low Sensor 3x8 p-tite screw 3.2.7 Removing the Top Frame Block...
  • Page 21 3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY NOTE: When reassembling, the Cables must be routed in the same manner as before disassembly as shown in the photo below. Cable Guide Cable Guide Wire Holder Cable Cable Cable Guide 3-13...
  • Page 22: Disassembling The Bottom Frame

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.2 DISASSEMBLING THE MAIN BODY 3.2.8 Disassembling the Bottom Frame Remove the Earth Plate and Earth Wires (x2) by lifting it upwards. Earth Plate Earth Wires Remove the Power switch block from the Cover Bottom by using any small flat object (for example: tweezers or metal ruler) to bend it slightly above the emboss as shown in the picture below.
  • Page 23: Reassembly Procedure

    3. DISASSEMBLY AND REASSEMBLY SPAA-214-R1 3.3 REASSEMBLY PROCEDURE Gently remove the wire from the wire holder before removing the Power Button Block. Slide the Power Button Block in the direction shown. The Power Button Block can then be removed from the Cover Bottom. Wire Holder Turn the Cover Bottom around with the base facing upwards and release the Cable Holder by removing a 3X8 p-tite screw.
  • Page 24: Dip Switch Function

    4. DIP SWITCH FUNCTION SPAA-214-R1 4.1 DIP SWITCH SETTINGS DIP SWITCH FUNCTION DIP SWITCH SETTINGS The DIP switches are located on the PC board at the bottom of the printer. They are used to set the RS-232C parameters as shown in the following tables. The switches are used to put the printer into various modes for printer configuration set up.
  • Page 25: Datascope Mode

    4. DIP SWITCH FUNCTION SPAA-214-R1 4.2 DATASCOPE MODE DATASCOPE MODE Datascope Mode allows the user to test the printer’s communications. When in Datascope Mode the printer receives all communications, but instead of executing the commands it prints them out on receipt paper as hexadecimal numbers in the order received.
  • Page 26: Self Test Print

    5. SELF TEST PRINT SPAA-214-R1 5.1 SELF TEST SELF TEST PRINT SELF TEST To perform the printer self test, use the Mfg Adjustment menu feature. This feature prints instructions on the receipt for selecting any type of print pattern needed. CAUTION! Be extremely careful when changing any of the printer settings to avoid changing other settings that might affect the performance of the printer.
  • Page 27: Rolling Ascii Print Test (Receipt)

    5. SELF TEST PRINT SPAA-214-R1 5.2 ROLLING ASCII PRINT TEST (RECEIPT) ROLLING ASCII PRINT TEST (RECEIPT) This option let you run rolling ASCII printing test. The printer prints the resident character set in standard pitch continuously. When Rolling ASCII Print (Rcpt) is selected, printer prints the following menu.
  • Page 28: H Print Test (Receipt)

    5. SELF TEST PRINT SPAA-214-R1 5.3 H PRINT TEST (RECEIPT) H PRINT TEST (RECEIPT) This option let you run H printing test. The printer prints the ‘H’ character in standard pitch continuously. When H Print Test (Rcpt) is selected, printer prints the following menu. After selection of the printing side, test print will start.
  • Page 29: Duty Check Print Test

    5. SELF TEST PRINT SPAA-214-R1 5.4 DUTY CHECH PRINT TEST (RECEIPT) DUTY CHECK PRINT TEST (RECEIPT) This option let you run duty check printing test. The printer prints the 12.5%, 25%, 50% and 100% duty original pattern. When Duty Check Print (Rcpt) is selected, printer prints the following menu. After selection of the printing side, test print will start.
  • Page 30: Print Current Setting

    5. SELF TEST PRINT SPAA-214-R1 5.5 PRINT CURRENT SETTING PRINT CURRENT SETTING This option let you print current setting on receipt. Press the Paper Feed Button to start the test. ** START CURRENT SETTING PRINTING? Return Main Menu > Short Click Start Printing >...
  • Page 31: Troubleshooting

    6. TROUBLESHOOTING SPAA-214-R1 6.1 TROUBLESHOOTING PROCEDURE TROUBLESHOOTING TROUBLESHOOTING PROCEDURE When trouble occurs, confirm it’s phenomenon, locate a defective part in accordance with Section 6.2 of the Troubleshooting Guide, and troubleshoot as described below. • Phenomenon: Find the corresponding phenomenon from this column. If there are Multiple phenomena, take all the corresponding items into consideration.
  • Page 32 6. TROUBLESHOOTING SPAA-214-R1 6.2 TROUBLESHOOTING GUIDE Printing Failure Phenomenon Cause Check method Solution Paper is not fed or is Faulty connection of the Check connection Connect the connector fed irregularly motor connector. of the motor correctly. connector. Faulty Main PCB ----- Replace the Main PCB.
  • Page 33 6. TROUBLESHOOTING SPAA-214-R1 6.2 TROUBLESHOOTING GUIDE Sensor Failure Phenomenon Cause Check method Solution Paper is not detected. Faulty paper sensor Check whether the Replace the Print ERROR lamp Block. blinks when the paper is out. Foreign object is Check whether any Remove the foreign attached to the paper foreign substances...
  • Page 34: Periodic Maintenance

    7.PERIODIC MAINTENANCE SPAA-214-R1 7.1 PERIODIC MAINTENANCE PROCEDURE PERIODIC MAINTENANCE To retain the quality and performance of this machine and to prevent unexpected troubles, the following maintenance should be performed periodically. PERIODIC MAINTENANCE PROCEDUE Be sure to perform the following cleaning and checks every six months. Check item Procedure/check point Required tool...

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