Page 1 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL TABLE OF CONTENTS JUNE 2006 T A B L E C O N T E N T S P R O G R A M M I N G S E C T I O N...
Page 2 PART 1. INTRODUCTION TO PROGRAMMING 1.1 PROGRAMMING OVERVIEW The OfficeServ 7400 system arrives from the factory with default data. Connect it to trunks, stations and power, turn the system on and it is fully operational. The only thing left to do is customize the data to fit the customer’s needs. This is called programming the system.
Page 3 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.
Page 4 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 • ITP-5121D KEYSETS and DS 5000 Series KEYSETS This diagram illustrates the keys on ITP 5121-D, DS 5021D, DS 5014D and DS 5007S keysets that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.
Page 5 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 1.2 PROGRAMMING LEVELS There are three levels of programming: SYSTEM, CUSTOMER and STATION. System and customer levels are under passcode protection while station programming does not require a passcode.
Page 6 The SRAM was battery-backed on the MCP card by a super-capacitor with a battery backup switch which could clear the memory and default the system. However, the memory architecture of the OfficeServ 7400 is considerably different.
Page 7 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 NAND FLASH. NAND FLASH is what is loaded into the DRAM when the system boots back up. Thus it is highly recommended that you frequently log out of KMMC or WebMMC programming to force the DRAM to save to NAND FLASH.
Page 8 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 1.5 PROGRAM LIST IN NUMERICAL ORDER STATION LOCK LCR CLASS OF SERVICE CHANGE USER PASSCODE ALLOW CID / ANI CALL FORWARD COPY STATION/TRUNK USE SET ANSWER MODE...
Page 9 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 ASSIGN TRUNK GROUP CHANGE TECHNICIAN PASSCODE ASSIGN INTERNAL PAGE ZONES CUSTOMER ACCESS MMC NUMBER ASSIGN EXTERNAL PAGE ZONE ASSIGN TENANT GROUP ASSIGN SPEED BLOCK LEVEL & GAIN...
Page 10 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 1.6 PROGRAM LIST IN ALPHABETICAL ORDER ACCOUNT CODE DOOR RING ASSIGNMENT ADD-ON MODULE ASSIGN E&M/DID RING ADJUST DIGITAL PHONE TONE QUALITY ETHERNET PARAMETERS ALARM CLOCK EXECUTIVE PRESENT STATE...
Page 11 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 PROGRAM DOWNLOAD T1 PARAMETERS PROGRAMMED STATION MESSAGE TECHNICIAN PASSCODE CHANGE PULSE MAKE/BREAK RATIO TECHNICIAN PROGRAM ENABLE Q-SIG TRUNK TENANT GROUP ASSIGN RATE CALCULATION TABLE TEXT MESSAGE...
Page 12 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 1.7 MMC’S ASSOCIATED BY CATEGORY KEYSET USER OPTIONS ALARM CLOCK STATION ON/OFF ALARM REMINDER SET ANSWER MODE CALL FORWARD SET PROGRAMMED MESSAGE CALLER ID / ANI DISPLAY...
Page 13 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 TEXT MESSAGE VIRTUAL STATION TYPE TIME COST DISPLAY OPTIONS VM/AA PORT ASSIGNMENT WAKE-UP AA TRUNK LEVEL PROGRAMS ANI / DNIS OPTIONS TRUNK COS ASSIGNMENT C.O./PBX LINE...
Page 14 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 1 JUNE 2006 TECHNICIAN ONLY PROGRAMS CARD PRE-INSTALL LEVEL & GAIN CHANGE TECHNICIAN PASSCODE MAINTENANCE BUSY ASSIGNMENT CUSTOMER ACCESS MMC NUMBER PROGRAM DOWNLOAD CUSTOMER DATABASE COPY SLI2 GAIN DIAGNOSTIC TIME...
Page 15 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2006 PART 2. PROGRAM PROCEDURES 2.1 OVERVIEW THE FOLLOWING INSTRUCTIONS FOR EACH MMC ASSUME THAT YOU HAVE ALREADY OPENED PROGRAMMING. HELPFUL HINT: When you are finished programming in MMC codes 100–855 and have other programming to do, press SPEAKER to exit the MMC but stay in the programming mode and use one of the following methods.
Page 16 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 100 STATION LOCK DESCRIPTION: Allows the system administrator or technician to lock or unlock an individual station or all stations simultaneously. The three options are as follows: UNLOCKED Unlocks a locked station.
Page 17 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 100 Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2. 4. Press TRANSFER to save and exit Press SPEAKER to save and advance to next MMC.
Page 18 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 101 CHANGE USER PASSCODE DESCRIPTION: Allows the system administrator or technician to reset any keyset’s passcode to its default value of “1234.” This MMC cannot display station passcodes; it can only reset them to default.
Page 19 This MMC also allows call forward to be set after the destination has been entered. The OfficeServ 7400 system allows five types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, FORWARD FOLLOW ME and FORWARD DND. There is an additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to be activated at the same time, provided that destinations have been entered for both.
Page 20 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2066 MMC: 102 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 21 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2066 MMC: 102 DEFAULT DATA: NONE RELATED ITEMS: MMC 301 ASSIGN STATION COS MMC 501 SYSTEM TIMERS MMC 502 FORWARD NO ANSWER TIMER MMC 701 ASSIGN COS CONTENTS...
Page 22 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 103 SET ANSWER MODE DESCRIPTION: Allows the system administrator to change the answer mode of any keyset or DCS 32 Button Add-On Module (AOM). Each keyset or DCS 32 Button AOM can have its answer mode set to one of the following options: RING: The keyset will ring in one of eight custom ring patterns.
Page 23 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 103 [205] ANS MODE 3. Dial 0, 1 or 2 to change ring mode VOICE ANNOUNCE Press UP or DOWN to select ring mode and Press RIGHT soft key to return to step 2 above.
Page 24 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 104 STATION NAME DESCRIPTION: Allows the system administrator or technician to enter an 11-character name to identify an individual station. Messages are written using the keypad. Each press of a key will select a character.
Page 25 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 104 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 26 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 104 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: NONE...
Page 27 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 105 STATION SPEED DIAL DESCRIPTION: Allows the system administrator or technician to program the personal speed dial locations assigned to a station. This must be done for single line telephones because these stations cannot access programming.
Page 28 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 105 [205] SPEED DIAL 3. Dial location number (e.g., 05) 05: _ Press UP or DOWN to select location and press RIGHT soft key to move cursor.
Page 29 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 106 STATION SPEED DIAL NAME DESCRIPTION: Allows an 11-character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when the directory dial feature is used.
Page 30 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 106 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 31 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 106 [205] SPEED NAME 3. Dial speed dial location (e.g., 01) 01:_ Press UP or DOWN to scroll through location numbers and press RIGHT soft key to move cursor.
Page 32 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2006 MMC: 107 KEY EXTENDER DESCRIPTION: Use this program to view the programmable keys assigned to keyset station. In addition, it allows the system administrator to assign key extenders to some keys that will make a general access feature key more specific.
Page 33 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 107 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 34 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 107 RELATED ITEMS: MMC 720 COPY KEY PROGRAMMING MMC 721 SAVE STATION KEY PROGRAMMING MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING MMC 724 DIAL NUMBERING PLAN NOTE: When the RIGHT soft key will not move the cursor to the right, you are attempting to add an extender to a key that cannot have one.
Page 35 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 108 STATION STATUS DESCRIPTION: Displays the following attributes of a station port. This is a READ-ONLY MMC: PORT # Cabinet (1~2)/Slot (1~5)/Port (1~16) TYPE Device Type...
Page 36 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 108 DEFAULT DATA: PORT #: FOLLOWS HARDWARE POSITION TYPE: DEPENDENT ON CONNECTED DEVICE PICKUP GROUP: NONE SGR: NONE BOSS-SECR: NONE PAGE ZONE: NONE COS NUMBER:...
Page 37 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 109 DATE / TIME DISPLAY DESCRIPTION: Allows the system administrator or technician to select the date and time display mode on a per-station basis or system-wide.
Page 38 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 109 [205] DAY FORMAT 3. Dial 0~2 to select mode COUNTRY:ORIENTAL Press UP or DOWN to scroll through modes and press RIGHT soft key to move cursor.
Page 39 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 110 STATION ON/OFF DESCRIPTION: Allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION Automatically places an existing C.O. call...
Page 40 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 110 FEATURES DESCRIPTION If this setting is set to OFF the CID review list will only store CID information for calls that were not answered at the station and...
Page 41 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 110 Dial 1 for ON or 0 for OFF. [201] STN ON/OFF If option 00 from above list is dialed at AUTO HOLD :OFF Step 2.
Page 42 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 111 KEYSET RING TONE DESCRIPTION: Allows the system administrator or technician to select the ring tone heard at each keyset. There are eight ring tones available at each keyset. A short tone burst of the selection will be heard when the dial keypad is pressed.
Page 43 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 112 ALARM CLOCK DESCRIPTION: Allows the system administrator or technician to set or change the alarm clock/appointment reminder feature for any station. This must be done for single line telephones, as they cannot access programming.
Page 44 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 112 [205] ALM CLK(2) 4. Enter alarm time in 24-hour clock format HHMM:1300 NOTSET (e.g., 1300 for 1pm). [205] ALM CLK(2) 5. Dial entry from above list for alarm type (e.g. 2)
Page 45 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 114 STATION VOLUME DESCRIPTION: Allows the station user or system administrator to set the ring volume, off hook ring volume, handset receive volume, speaker volume, background music volume and page volume for any or all keysets.
Page 46: Table Of Contents
Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 114 ACTION DISPLAY [201] STN VOLUME 1. Press TRANSFER 114 RING VOLUME : 4 Display shows [205] STN VOLUME 2. Dial keyset number (e.g. 205).
Page 47 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 115 SET PROGRAMMED MESSAGE DESCRIPTION: Allows a display keyset user to program and set a Programmed Message at their station. Message 01~15 are pre-programmed. Each display keyset user can create their own individual programmed messages, 16~20.
Page 48 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 115 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO MESSAGES SELECTED MESSAGES 16~20 ARE “BLANK” FOR EACH STATION...
Page 49 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 116 ALARM REMINDER DESCRIPTION: Allows the system administrator or technician to set or change the alarm clock/appointment reminder feature for any station. This must be done for single line telephones because they cannot access programming.
Page 50 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 116 • iDCS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7...
Page 51 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 116 [205] ALM REM(2) 3. Dial 1~3 to select alarm (e.g., 2) HHMM: NOTSET Press UP or DOWN to select alarm and press RIGHT soft key to move cursor.
Page 52 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 117 TEXT MESSAGE DESCRIPTION: This program allows the user to create or modify 16 character text messages for their personal use in response to an off-hook voice announcement (OHVA). Only the stations set to use text messaging in MMC 611 can create and use text messages.
Page 53 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 117 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 54 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 117 [205] TXTMSG (03) 3. Press the message number ([01]~[10]) Blank Message (e.g. 03) Press VOLUME to select a message and Press the RIGHT soft button to move a cursor.
Page 55 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 118 CONFERENCE GROUP DESCRIPTION: This program defines the conference groups. Only 5012 ITP keysets and OfficeServ Softphone users that are set to use conference groups in Program 612 can access this MMC.
Page 56 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 118 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC...
Page 57 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 118 [205] GRP (2) MBR3 7. Arrow down to the next member. NONE [205] GRP (2) MBR3 8. Press RIGHT soft key to enter member.
Page 58 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 119 CALLER ID / ANI DISPLAY DESCRIPTION: Allows the technician to set the individual station display preference on a per station basis. Caller ID, ANI and ISDN CLI can be selected to either show the name, number first, or no display depending on the type of call.
Page 59 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 119 [205] ANI DISP 3. Dial 0 for CID or 1 for ANI NAME FIRST Press UP or DOWN to select option and press RIGHT soft key to continue or LEFT soft key to return to step 2.
Page 60 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 120 LARGE LCD OPTION DESCRIPTION: This program sets the options needed for a phone having a large LCD. 0. IDLE DISPLAY Sets whether to display ‘CALENDAR’ or ‘INFORMATION’ on LCD in an idle state.
Page 61 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 120 Use VOLUME to select the desired option and press the RIGHT soft button to move the cursor. 5. Press TRANSFER to exit the program.
Page 62 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 121 ASSIGN STATION LANGUAGE DESCRIPTION: This MMC is used to assign the station display language. All station related displays will be in the language assigned to that station in this MMC. This MMC is assigned on a per station basis.
Page 63 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 121 [205] LANGUAGE 2. Enter station number (eg 205) ENGLISH Press UP or DOWN to scroll through stations numbers and press RIGHT soft key to move cursor.
Page 64 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 122 SPOT INFO SPD Reserved for Future Use...
Page 65 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 125 EXECUTIVE PRESENT STATE DESCRIPTION: When inter-working with EASYSET, the state of executive stations can be displayed. This program sets the present state of executive that the user wants to show. Also, this program allows the executive/secretary function so the user can set the answer mode for when an executive calls up.
Page 66 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 125 COUNT DIAL 4 DIAL 5 DIAL 6 DIAL 7 & DIAL 8 DIAL 9 DIAL The # key can be used for the following special characters: #, space, &, !, :, ?, ., %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, "...
Page 67 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 125 ACTION DISPLAY [201] EXEC STATE 1. Press TRANSFER 125 IN THE ROOM [205] EXEC STATE 2. Enter a station number (e.g. 205) IN THE ROOM...
Page 68 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 200 OPEN CUSTOMER PROGRAMMING DESCRIPTION: Used to open (enable) and close (disable) customer-level programming. If programming is not opened and an attempt is made to access a system MMC, the error message [NOT PERMIT] will be displayed.
Page 69 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 200 212:ALARM RING Press SPEAKER to advance to MMC entry SELECT PROG. ID level and press UP or DOWN key to select Enter MMC number and press RIGHT soft key to enter MMC.
Page 70 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 201 CHANGE CUSTOMER PASSCODE DESCRIPTION: Used to change the passcode allowing access to MMC 200 Open Customer Programming from its current value. NOTE: The passcode is four digits long. Each digit can be 0-9. The current (old) passcode is required for this MMC.
Page 71 This is the passcode required to clear an alarm sensor. AA RECORD NOT USED. This item will be removed in the future from the OfficeServ 7400 software. DELETE Hotel / Motel feature passcode, required to delete entries from a guest or meeting room bill.
Page 72 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 202 CHANGE PASSCODE Press UP or DOWN key to make selection DISA ALARM : 5678 Press RIGHT soft key to move cursor to passcode entry.
Page 73 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 203 ASSIGN UA DEVICE DESCRIPTION: Assigns ringing device to be accessed when a Universal Answer (UA) key is pressed or the UA pickup code is dialed. UA assignment is made in MMC 601 Assign Station Group for a group and then the group is entered here.
Page 74 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 204 COMMON BELL CONTROL DESCRIPTION: Determines whether the common bell relay contact has an interrupted or continuous closure when activated. If interrupted is chosen, the relay follows an internal C.O.
Page 75 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 205 ASSIGN LOUD BELL DESCRIPTION: This MMC is used to pair a station with an audible tone output from the MIS daughterboard. The MIS daughter board loud bell ooutput may be assigned to one station.
Page 76 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 205 DEFAULT DATA: UNASSIGNED RELATED ITEMS: MMC 724 DIAL NUMBERING PLAN...
Page 77 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 206 BARGE-IN TYPE DESCRIPTION: Sets the type of barge-in that is permitted. OPTION TYPE OF BARGE-IN DESCRIPTION NO BARGE-IN Barge-in feature is unavailable regardless of a station’s barge-in status.
Page 78 NOTE: This MMC is not used to assign voice mail card ports. Voice mail card ports are assigned as voice mail ports automatically when the OfficeServ 7400 detects a voice mail card.
Page 79 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 207 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NORMAL PORT RELATED ITEMS: MMC 726 VM/AA OPTIONS...
Page 80 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 208 ASSIGN RING TYPE DESCRIPTION: Provides the flexibility to program single lines to have ICM ringing, C.O. ringing and data secure. With the many types of external ringing devices, all configurations can be met.
Page 81 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 208 DEFAULT DATA: ICM RING RELATED ITEMS: NONE...
Page 82 DCS 32 button AOM (AOM only). OHVAED:YES allows off-hook voice announce to an AOM. There is no limit to the number of DCS 32 button AOMs that can be assigned in the system. An OfficeServ 7400 system will support up to 4 (four) 64 button modules.
Page 83 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 209 [301] AOM MASTER 3b. Enter 1 for OHVAED: ON or 0 for OFF OHVAED:ON Use UP or DOWN to scroll through ON/OFF options. Press RIGHT soft key to return to step 2.
Page 84 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 210 CUSTOMER ON/OFF PER TENANT DESCRIPTION: Allows the system administrator to set in system features on a per-tenant basis. Each system option has a corresponding dialing number, as listed below. All options toggle ON/OFF.
Page 85 This option was added to provide error tone when an 16: DID ERR TONE :OFF invalid DID number is received. The OfficeServ 7400 error tone should not be sent to the public network in the USA. When turned OFF a single line phone will be able to handle 2 calls simultaneously.
Page 86 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 210 When ON, then a station may enter an account code using a one touch account code (ACC) key. When OFF, 38 ONE TCH FACC: ON then a station must enter an account code by dialing via dial-pad before making an outside call.
Page 87 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 210 When using authorization codes over 4 digits (maximum 10) set this option to ON and the authorization code will 58 SMDR AUT2 ACC:OFF print in the Account Code field of SMDR. When set to OFF only the first four digits of any authorization code will appear in the AUTH field of SMDR.
Page 88 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 210 ACTION DISPLAY TEN. ON AND OFF Press TRANFER 210 DISA PSWD :OFF Display shows TEN. ON AND OFF Dial option number (e.g. 0) DISA PSWD :OFF Press RIGHT soft key to move cursor.
Page 89 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 211 DOOR RING ASSIGNMENT DESCRIPTION: Designates which station or group of stations will ring when a door box button is pressed. If the ring plan destinations are not input the default ring plan 1 is used.
Page 90 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 211 [250] DOOR RING 3. Enter new ring plan number selection via dial 1:301 2:500 keypad Press UP or DOWN key to make selection and press RIGHT soft key.
Page 91 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 214 DISA ALARM RINGING STATION DESCRIPTION: Assigns the DISA alarm to ring at a specific phone. It is recommended that the person who can clear the alarm also receives the notification. There can be two distinct stations for notification.
Page 92 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 217 STATION PAIR DESCRIPTION: Assigns a secondary station to a keyset. This secondary station can be a keyset. a single line port, an AOM or ITP phone. It is recommended that the extension number for the secondary station should be blocked from receiving direct intercom calls in MMC 314 to prevent the secondary station being accidentally called.
Page 93 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 217 4. Press TRANSFER button to store and exit Press SPEAKER button to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 102 STATION FORWARDING...
Page 94 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 219 TRAFFIC REPORT PRINTOUT DESCRIPTION: This MMC is used to print a traffic report and select options. The traffic report can be printed upon demand, every hour, at a programmed time of each day, or up to three separate timed shifts.
Page 95 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 219 TRAFFIC REPORT 2. Use the volume keys to select the printout AUTO PRINT OPTN method and use the RIGHT soft key to access. TRAFFIC REPORT 3.
Page 96 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 223 ISDN SERVICE TYPE DESCRIPTION: Assign the ISDN service type of SLT port. Service consist of BC (Bearer Capability) and HLC (High Layer Capability). TYPE...
Page 97 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 223 DEFAULT DATA: VOICE RELATED ITEMS: NONE...
Page 98 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 224 WAKE-UP AA DESCRIPTION: This MMC is designed to enhance the Wake Up feature. The system will play a recorded Prompt when a Wake Up call is answered by the user. The Wake Up...
Page 99 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 224 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 100 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 224 DEFAULT DATA: AA GROUP NONE MESSAGE NO. NONE GROUP BUSY NONE RELATED ITEMS: MMC 601 STATION GROUPS...
Page 101 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 300 CUSTOMER ON/OFF PER STATION DESCRIPTION: Allows the following features to be enabled on a per-station basis. ACCESS DIAL Determines whether a user can select a trunk or trunk group by dialling its directory number (DN).
Page 102 TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 300 CID TO SLT: System provides Caller ID to SLT. OfficeServ 7400 requires an CRM or RCM2 board. NO RCL FLASH: If ON and an SLT hook flashes and does not dial and hangs up, then the call will disconnect.
Page 103 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 300 5. Press LEFT soft key to return to step 2 Press RIGHT soft key to return to step 1 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 104 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 301 ASSIGN STATION COS DESCRIPTION: Used to assign class of service to each keyset. There are 30 different classes of service that are defined in MMC 701, Assign COS Contents. There are 6 ring plans based on the Ring Plan Time in MMC 507 that can apply to the COS.
Page 105 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 301 [205] STN COS 4. Enter ring plan class of service (e.g., 05) 1:05 2:01 3:01 Use UP and DOWN to scroll through classes of service and press RIGHT soft key to...
Page 106 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 302 PICKUP GROUPS DESCRIPTION: Allows the assignment of stations into call pickup groups. There are 99 pickup groups in the system. An unlimited number of members can belong to each group.
Page 107 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC 302 Press RIGHT soft key to return to step 2 to enter more stations Press LEFT soft key to return to step 3 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 108 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 303 ASSIGN EXECUTIVE/SECRETARY DESCRIPTION: Assigns BOSS keysets to SECRETARY keysets. One BOSS station can have up to and including four SECRETARY stations and one SECRETARY station can have up to and including four BOSS stations.
Page 109 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 303 4. Press LEFT soft key to return to step 2 and continue entries Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 110 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 304 STATION/TRUNK USE DESCRIPTION: This MMC defines which station use groups (defined in MMC 614) can access or answer which trunk use groups. If a station use group is set to NO Dial, members of that station use group will not have the ability to place a call.
Page 111 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 304 [205] USE [704] Press UP or DOWN key to select YES/NO DIAL:NO ANS:NO Option Dial 1 for YES or 0 for NO and press RIGHT soft key to return to step 2.
Page 112 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 305 ASSIGN FORCED CODE DESCRIPTION: This MMC allows only one of the four options to be selected; the assignment of account code with verification, account code without verification, authorization codes, or none on a per-station basis or on an all-station basis.
Page 113 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 305 [205] FORCD CODE 3. Dial a feature option 0-3 (e.g., 2) ACCT VERIFIED Press UP or DOWN key to select option and press RIGHT soft key to return step 2.
Page 114 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 306 HOT LINE DESCRIPTION: Allows a station the ability to make a predetermined call similar to a ringdown circuit, upon the expiration of a timer (see MMC 502 STN TIMERS, Off-Hook Selection Timer).
Page 115 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 306 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 502 STN TIMERS, OFF-HOOK SELECTION TIMER...
Page 116 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 308 ASSIGN BACKGROUND MUSIC SOURCE DESCRIPTION: Assigns a background music source to the keysets. There are 2 possible external music source selections (MIS daughter board is required).
Page 117 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 308 4. Press TRANFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 309 ASSIGN STATION MUSIC ON HOLD...
Page 118 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 309 ASSIGN STATION MUSIC ON HOLD DESCRIPTION: Assigns a Music on Hold source to any station. This selection will determine the MOH source you will hear when another station puts you on hold.
Page 119 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 309 [205] STN MOH 2. Dial keyset number (e.g., 205) MOH SOURCE:NONE Use UP or DOWN to scroll through keyset numbers and press RIGHT soft key to move...
Page 120 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 310 LCR CLASS OF SERVICE DESCRIPTION: Assigns the LCR class of service allowed on a per-station, per-trunk basis. There are eight classes which may be assigned. LCR class of service allows specific users to trunk advance up to a matching LCR class of service programmed in MMC 712.
Page 121 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 310 DEFAULT DATA: LEAST COST ROUTING COS 1 RELATED ITEMS: LCR PROGRAMMING MMC 710 LCR DIGIT TABLE MMC 711 LCR TIME TABLE MMC 712 LCR ROUTE TABLE...
Page 122 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 312 ALLOW CID / ANI DESCRIPTION: Allows the system administrator or technician to allow or deny Caller Identification (CID) and or Automatic Number Identification (ANI) data to be seen at display keysets.
Page 123 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 312 4. Press TRANSFER to store and exit Press SPEAKER to save and advance to next MMC. DEFAULT DATA: CID / ANI ALLOWED RELATED ITEMS:...
Page 124 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 313 COPY STATION/TRUNK USE DESCRIPTION: This program allows a technician to copy the contents of a station use group or a trunk use group to a new use group without having to enter all the data again.
Page 125 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 314 STATION/STATION USE DESCRIPTION: This MMC is used to allow or restrict Station Use Groups defined in MMC 614 from making intercom calls to one or more Station Use Groups within the same tenant.
Page 126 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 314 DEFAULT DATA: DIAL = ALL STATION USE GROUPS CAN CALL OTHER STATION USE GROUPS = YES RELATED ITEMS: MMC 304 ASSIGN EXTENSION/TRUNK USE MMC 614 SET STATION/TRUNK USE GROUPS...
Page 127 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 315 CUSTOMER SET RELOCATION DESCRIPTION: Customer Set Relocation allows System Administration level or Technician level access to relocate or exchange similar stations in the OfficeServ 500 without wiring changes (see Allow Table bellow).
Page 128 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 315 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 129 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 315 SET RELOCATION 4. Display will return to step 1. EXT _ Go to step 2 5. Press SPEAKER to advance to next MMC. DEFAULT DATA:...
Page 130 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 316 PRESET FWD NO ANSWER DESCRIPTION: Allows a technician to assign a default destination for FNA to each station on the system. These destinations may be different for each station or they may be the same.
Page 131 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 316 DEFAULT DATA: NONE RELATED ITEMS: MMC 102 FORWARDING MMC 210 CUSTOMER ON/OFF PER TENANT MMC 502 STATION FWD NO ANS TIMER...
Page 132 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 317 TIME/COST DISPLAY OPTION DESCRIPTION: This MMC determines if a display keyset will show the duration of the call in progress or the cost of the call in progress. Each station can set this option for either TIMER or COST.
Page 133 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 317 [205] TIME / COST 2. Dial keyset number (e.g., 205) DISPLAY : TIME Press UP or DOWN to select keyset and press right soft key to move cursor Press ANS/RLS for ALL.
Page 134 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 320 SET BRANCH GROUP DESCRIPTION: This program allows the technician to program branch group for each station. Each station can be in only one branch group. Branch groups enable the user to pick up the incoming call of another station in the same branch group just by lifting the handset.
Page 135 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 321 SEND CLI NUMBER DESCRIPTION: Allows a ten digit number to be entered and associated with a station or trunk number on a per PRI basis. When this station makes an outgoing call on this PRI, the ten digit number entered will be the Calling Party Number sent on this outgoing PRI call.
Page 136 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 321 6. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO PRI SPAN OR STATION NUMBERS ENTERED...
Page 137 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 324 SLI2 GAIN Reserved for Future Use...
Page 138 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 400 CUSTOMER ON/OFF PER TRUNK DESCRIPTION: Assigns several options (listed below) on a per-trunk basis. OPTIONS 1A2 EMULATE When this option is set to ON up to 4 internal stations can participate in a conversation on this trunk by pressing the trunk key.
Page 139 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 400 ACTION DISPLAY [701] TRK ON/OFF 1. Press TRANSFER 400 1A2 EMULATE:OFF Display show [704] TRK ON/OFF 2. Dial trunk number (e.g. 704) 1A2 EMULATE:OFF...
Page 140 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 401 C.O./PBX LINE DESCRIPTION: Used to select the mode of the C.O. line. If the PBX mode is chosen, this allows PBX access codes to be recognized, thus allowing more complete toll restriction (call barring).
Page 141 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 402 TRUNK DIAL TYPE DESCRIPTION: Used to determine the dialling type of each C.O. line. There are two options: DIAL PULSE (rotary dial) and Dual Tone Multi Frequency (DTMF).
Page 142 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 403 TRUNK TOLL CLASS DESCRIPTION: Assigns toll class level assignments on a per-trunk or all-trunk basis on a time based ring plan time assignment defined in MMC 507 Assign Ring Plan Time. The options for toll level will follow the either station class or the class of service defined in MMCs 702 Toll Deny Table and 703 Toll Allowance Table.
Page 143 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 403 [704] TOLL CLASS 3. Press RIGHT soft key to advance to the first 1:F-STN 2:F-STN ring plan [704] TOLL CLASS Press LEFT soft key to advance to first toll 1:CLS-B 2:F-STN class and enter toll class (e.g., 2)
Page 144 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 404 TRUNK NAME DESCRIPTION: Allows an 11-character name to be entered to identify an individual trunk. Names are written using the keypad. Each press of a key selects a character. Press the desired key to move the cursor to the next position.
Page 145 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 404 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 146 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 404 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO NAMES ENTERED RELATED ITEMS: MMC 104 STATION NAME...
Page 147 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 405 TRUNK TELEPHONE NUMBER DESCRIPTION: Allows an 11-digit number to be entered to identify an individual trunk. Numbers are written using the keypad. Each press of a key selects a digit. Pressing the desired key moves the cursor to the next position.
Page 148 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 405 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 149 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 405 4. Press RIGHT soft key to return to step 2 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 150 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 406 TRUNK RING ASSIGNMENT DESCRIPTION: Enables ringing to a specific station or to a group of stations when incoming calls are received. This MMC controls ring plan destinations for ring down trunks. If the ring plan destinations are not input the default ring plan is ring plan 1.
Page 151 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 406 [704] TRK RING 5. Dial station number or station group number 1:205 2:500 (e.g., 205) [704] TRK RING Press UP or DOWN key to select station...
Page 152 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 407 FORCED TRUNK RELEASE DESCRIPTION: Provides a positive forced trunk release to a specific trunk or all trunks in the event of a trunk lock-up.
Page 153 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 408 ASSIGN TRUNK MOH SOURCE DESCRIPTION: Allows the system administrator to set two MOH options for each trunk in the system. Option 1: MOH—this selects which Music On Hold source will be heard on each trunk when it is put on hold.
Page 154 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 408 ACTION DISPLAY [701 ] TRK MOH 1. Press TRANSFER 408 MOH:TONE AA:NONE Display shows current setting [704 ] TRK MOH 2. Dial trunk number (e.g., 704)
Page 155 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 409 TRUNK STATUS READ DESCRIPTION: Allows the status of trunks to be read in a format that will enable the servicing personnel to quickly identify the ownership and position of a trunk. This is a read-only MMC.
Page 156 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 409 ACTION DISPLAY [701] TRK STATUS 1. Press TRANSFER 409 PORT #:C1-S5-P01 Display shows [704] TRK STATUS 2. Enter trunk number via dial keypad PORT #:C1-S5-P04 (e.g.,704)
Page 157 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 410 ASSIGN DISA TRUNK DESCRIPTION: Allows the system the ability to have Direct Inward System Access (DISA). Because there is a possibility that unauthorized calls will be made via this feature, several safeguards have been added.
Page 158 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 410 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: ALL TRUNKS NORMAL RELATED ITEMS: MMC 500 SYSTEM-WIDE COUNTERS...
Page 159 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 411 ASSIGN T1 SIGNAL TYPE DESCRIPTION: Defines the type of signaling for each T1 trunk assigned to the card. There are four kinds of trunks as detailed below. There are three types of signaling associated with E &...
Page 160 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 411 [705] T1 SIGNAL 2b. Enter desired trunk type selection from GROUND above Press UP or DOWN key to make selection and press RIGHT soft key to return to step [705] T1SIGNAL In case of DID or E &...
Page 161 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 412 ASSIGN TRUNK SIGNAL THIS MMC IS NOT USED FOR THE OFFICESERV 7400.
Page 162 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 414 ASSIGN CALLER ID / ANI TRUNKS DESCRIPTION: Allows the system administrator or technician to activate Caller ID or ANI on a per- trunk basis. Activating Caller ID or ANI will delay the incoming ring indication at the operator by two ring cycles to allow for the collection of the calling party data.
Page 163 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 414 4. Press TRANSFER to store and exit Press SPEAKER to save and advance to next MMC. DEFAULT DATA: ALL TRUNKS ARE NORMAL RELATED ITEMS:...
Page 164 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 415 REPORT TRUNK ABANDON DATA DESCRIPTION: Allows the system administrator or technician to enable or disable the reporting of abandoned C.O. calls for which CID, CLI or ANI information has been collected on a per-trunk basis.
Page 165 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 415 [705] TRK ABNDN 3. Dial 1 for YES or 0 for NO REPORT : NO Use UP and DOWN to scroll through options and use left or right soft key to return to step 2.
Page 166 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 416 E&M/DID RING DESCRIPTION: This MMC defines which ring destination an E&M or DID trunk will follow for incoming calls. There are three options for each trunk as defined below.
Page 167 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 416 [ 705] EM/DD RING 2. Enter desired trunk number (e.g., 705) FOLLOW DID TRANS Press UP or DOWN key to make selection and press RIGHT soft key to move cursor...
Page 168 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 417 TRK TMC GAIN Not For Use In The United States. DESCRIPTION: Allows loss levels for digital trunks to be adjusted on a per trunk basis. There are two adjustments available in this MMC.
Page 169 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 417 Press RIGHT soft key to move cursor and return to Step 1. [ALL] TRK GAIN 4. Press ANS/RLS key to select ALL. RX:+0.0 TX:+0.0 5.
Page 170 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 418 TRUNK GAIN CONTROL DESCRIPTION: Allows loss levels for digital trunks to be adjusted on a per trunk basis. There are two adjustments available in this MMC. ”TX” is the transmit level adjustment of the trunk to the station.
Page 171 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 418 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: TX : +0.0 RX : +0.0...
Page 172 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 419 DISTINCTIVE RINGING DESCRIPTION: Allows the technician to assign the ring tone be sent by the calling station or trunk to the called (receiving) station. There is also a cadence control option to perform a similar function for single line sets.
Page 173 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 419 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 174 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 420 ANI / DNIS OPTIONS DESCRIPTION: Provides a flexible means of setting in band digits to allow ANI (Automatic Number Identification) and DNIS (Dialed Number Identification Service) when used in conjunction with each other.
Page 175 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 420 7. Separator 3 This separator indicates the close of digits being sent on an ANI / DNIS call. Valid inputs include 0 to 9, *, #, CC or NONE.
Page 176 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 420 ANI DNIS SET UP 9. Enter the necessary number of digits via DN 1: ANI NND:10 the dial keypad Press RIGHT soft key to ENTER and proceed to next step.
Page 177 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 421 TRUNK COS DESCRIPTION: Used to assign a class of service to each trunk during one of the 6 different ring plans available. There are 30 different classes of service that are defined in MMC 701 Assign COS Contents.
Page 178 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 421 [705] TRK COS 4. Enter the next ring plan class of service 1:05 2:05 3:01 (e.g., 05) Use UP and DOWN to scroll through classes...
Page 179 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 422 COST RATE DESCRIPTION: In this MMC, the TRUNK COST RATE flags are entered for each trunk. The per trunk cost rates are defined in MMC 729 Rate Calculation Table. The dialed digits Costing Plans are defined in MMC 730.
Page 180 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 422 DEFAULT DATA: ALL TRUNKS/ALL DIAL PLANS NO COST RATE ASSIGNED RELATED ITEMS: MMC 317 CALL COST DISPLAY OPTION MMC 729 RATE CALCULATION TABLE MMC 730 COSTING DIAL PLAN...
Page 181 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 424 BRI AND PRI CARD RESTART DESCRIPTION: This MMC is used to restart a PRI card at the card level. This action is required to update the processor on the PRI card to any changes in the card setup MMC’s and...
Page 182 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 424 DEFAULT DATA: NONE RELATED ITEMS: MMC 430 PRI CONTROL...
Page 183 PRI is the DDI (i.e., DID) mode. Further, the default Timer settings are appropriate for the U.S. and should not be changed unless you are instructed to do so by the Samsung Product and/or Technical Support Departments. PROGRAM KEYS UP & DOWN...
Page 184 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 430 USE CHANNEL: the number of provisioned ISDN “B” channels on the PRI (range: 1-23) TIMER: ISDN T200 and T300 series timer values (note: do not change these since defaults are correct for U.S.
Page 185 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 430 [7030] PRI OPTION 8. Press RIGHT soft key and press UP or SWH:5ESS10 DOWN key to make selection. [7030] PRI OPTION 9. Press RIGHT soft key twice and press UP USE CHANNEL:23 key.
Page 186 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 432 CONNECTION STATUS DESCRIPTION: This read only MMC will confirm the connection status of stations or trunks. Display status actually displays the status of a station or trunk at the time requested. If a conference is in progress with the selected trunk or station the display will show one of the conference parties and an arrow ( ).
Page 187: Table Of Contents
Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 432 DISPLAY STATUS Enter another station or trunk OR 235 : 715 press TRANSFER to exit. Display trunk status in conference. Example: Trunk 702, stations 227, 215, and 216 in conference.
Page 188 Table of Contents Home Page OfficeServ 7400 Release 2 / OfficeServ PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 432 Display connection status with trunk or station number in maintenance busy. DISPLAY STATUS Press TRANSFER 432. 201 : IDLE DISPLAY STATUS Enter station or trunk number.
Page 189 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 500 SYSTEM-WIDE COUNTERS DESCRIPTION: Used to set the values of the system counters. The counters are listed below with a brief description of each. 0 ALARM REM. CNTER The number of times that an alarm reminder will ring a station before cancelling.
Page 190 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 500 8 UCD CS LEVEL 2 Provides call wait indication level 2 if number of calls waiting to be answered in UCD group reaches this value.
Page 191 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 501 SYSTEM TIMERS DESCRIPTION: Allows the technician to adjust individual timers as necessary. NOTE: Certain timers are disabled when the value is “000”. PROGRAM KEYS UP &...
Page 192 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 501 TIMER TABLE TIMER NAME DEFAULT RANGE ALARM TIMER 0100 MIN 0000-2500 MIN ALERT TONE TIMER 500 MS 100–2500 MS ALM REM.INTERVAL* 25 SEC 1–250 SEC ALM REM.RING OFF*...
Page 193 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 501 TIMER NAME DEFAULT RANGE PARK RCALL TIME 45 SEC 0–250 SEC PC-MMC LOCK OUT 5 MIN 01–60 MIN PERI UCD REPORT 05 SEC 03-99 SEC...
Page 194 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 501 CALLBACK NO ANS This timer controls the time before the callback is automatically canceled when a callback detects Ring No Answer. CAMP ON RECALL...
Page 195 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 501 DISPLAY DELAY TIMER This timer controls the duration a display is shown in the LCD display. This timer also controls the duration of time that error tone is heard.
Page 196 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 501 KMMC LOCKOUT TIMER This timer controls grace period between programming actions while in a programming session. The timer automatically returns the system to secure programming status.
Page 197 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 501 RECALL WAIT TIME This is the time any recall (hold or transfer) to a busy station continues to wait at the station before recalling to the operator.
Page 198 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 502 STATION-WIDE TIMERS DESCRIPTION: Allows certain station timer values to be changed on a per-station basis or for all stations. 1 NO ANS FWD This timer controls how long the station will ring before Forward on No Answer takes place.
Page 199 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 502 ACTION DISPLAY [201] NO ANS FWD 1. Press TRANSFER 502. 010 SEC → Display shows. [205] NO ANS FWD 2. Dial station number (e.g., 205) 010 SEC →_...
Page 200 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 503 TRUNK-WIDE TIMER DESCRIPTION: Allows certain trunk timer values to be changed on a per-trunk basis or for all trunks. It is not advisable to change these values, with the exception of trunk Flash Time, without assistance from Technical Support.
Page 201 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 503 MFR DLY TIME This is a delay time before a receiver will listen for DTMF for incoming call. This timer should not be changed from its default value of 0 seconds.
Page 202 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 503 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: SEE BELOW TIMER NUMBER TIMER NAME...
Page 203 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 504 PULSE MAKE/BREAK RATIO DESCRIPTION: Allows the ability to change the value of pulses per second and the duration of the make/break time. This will only affect rotary dial trunks.
Page 204 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 505 ASSIGN DATE AND TIME DESCRIPTION: Allows the system date and time to be set. This will set the system-wide clock. FEATURE KEYS Day of Week 0–6 (0:SUN, 1:MON, 2:TUE, 3:WED, 4:THU, 5:FRI, 6:SAT)
Page 205 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 506 TONE CADENCE DESCRIPTION: Provides the ability to customize the tone cadence on a system-wide basis. There are ten tone cadences available. Please call Technical Support before changing any cadences as some systems may require default settings.
Page 206 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 506 TRSFER TONE 2. Dial tone number from above list (0–9, e.g., 9) INTERRUPT TONE Press UP or DOWN key to select tone, press LEFT soft key and advance to step 3.
Page 207 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 507 ASSIGN RING PLAN TIME DESCRIPTION: Use this MMC to program Ring Plans time settings. Ring Plans provide six separate ringing destinations based on day of the week and time of day. The start time within a plan is the time the system will switch from one ringing destination to the next.
Page 208 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 507 FEATURE KEYS PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right...
Page 209 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 510 SLI RING CADENCE DESCRIPTION: Provides the ability to customize the receiving ring cadence for single line ports on a system-wide basis. There are 5 cadences available. Please call Technical Support before changing any cadences as some peripheral systems may require default settings.
Page 210 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 510 3:DOOR RING:0100 3. Dial new value for interrupt times (must be 9900 0100 9900 four digits). Press RIGHT soft key advances cursor. Press LEFT soft key retreats cursor.
Page 211 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 511 MSG WAITING LAMP CADENCE DESCRIPTION: This MMC defines the cadence (flash rate) of single line telephone message waiting lamps on phones connected to a 16MWSLI card. There are two main choices for the MW lamp cadence available, these being continuous and interrupted as described below.
Page 212 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 511 Press LEFT soft key to move cursor back. If valid entry, system returns to step 2. 4. Press TRANSFER to store and exit Press SPEAKER to save and advance to next MMC.
Page 213 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 512 HOLIDAY ASSIGNMENT DESCRIPTION: This MMC defines up to 20 holiday dates throughout the year. The system will override the normal ring plan for these days and remain in the ring plan associated with the holiday.
Page 214 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 512 7. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO HOLIDAY ASSIGNED FOLLOW RING PLAN 1...
Page 215 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 515 ASSIGN DAYLIGHT SAVINGS DATES DESCRIPTION: Allows the Technician to program the start dates and end dates of daylight saving time on a system for the current year and the next 9 years. System will automatically add 1 hour to the system clock at 02.00 (2.00 am) on the Start date and subtract 1...
Page 216 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 515 DEFAULT DATA: NONE RELATED ITEMS: MMC 505 DATE & TIME...
Page 217 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 600 ASSIGN OPERATOR GROUP DESCRIPTION: Used to assign an operator group for each ring plan. PROGRAM KEYS UP & DOWN Used to scroll through options...
Page 218 MMC 207 as VMAA ports or they cannot be entered here. Check all programming in MMC 726 to ensure that the In band DTMF codes are properly set. 3. UCD: Used to build a UCD group. The OfficeServ 7400 will support two methods of UCD: • TYPE 1 UCD...
Page 219 3. VMSUCD: This is used to group a number of SVMi-20E ports to provide the UCD announcements. 4. BI-VMS: This is the voice mail group for the built in Samsung Voice Mail Card. When a Voice Mail Card is installed, group 529 must be programmed as a BI-VMS group on a OfficeServ 7400-M system and group 549 must be used for a OfficeServ 7400-L system.
Page 220 OVERFLOW feature has been programmed. The OVERFLOW DESTINATION can be defined as: 1. COMMON BELL There are 3 relays available in the OfficeServ 7400 system that are defined as Common Bell. 2. RING OVER PAGE This is defined by using the number of a page audio output.
Page 221 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 601 NOTES: Calls to a group do not follow the call forwarding instructions of any stations in the group. I. GRP AUTOANS: OFF When this option is set to ON, intercom calls to the group will Auto Answer/Voice Announce if the station is programmed for Auto Answer/Voice Announce in MMC 103.
Page 222 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 601 ACTION DISPLAY [501] STN.GROUP 1. Press TRANSFER 601. TYPE:NORMAL GRP Display shows. [505] STN.GROUP 2. Dial group number (e.g., 505) TYPE:NORMAL GRP Press UP or DOWN key to select group Press LEFT soft key to move cursor to type of group and DIAL group type (0–2, e.g., 1)
Page 223 Pressing the next key moves the cursor to the next position. For example, if the directory name is SAMSUNG, press the number 7 three times to get the letter S. Now press the number 2 once to get the letter A. Continue selecting characters from the table below to complete your message.
Page 224 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 602 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 225 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 602 4. Press LEFT or RIGHT soft key to return to step 2 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 226 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 603 ASSIGN TRUNK GROUP DESCRIPTION: Allows the assignment of trunks to a specific trunk group or to several trunk groups. This is very useful in the programming of LCR when more than one trunk is to be in several dialing plans.
Page 227 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 603 [801] TRK GROUP 4. Press RIGHT soft key to move cursor to MEMBER 05:NONE number of member and enter valid member number (1-99, e.g., 05) via dial keypad Press UP or DOWN key to make selection and press RIGHT soft key to move cursor.
Page 228 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 604 ASSIGN INTERNAL PAGE ZONES DESCRIPTION: Allows the technician to assign a keyset to any of the five internal paging zones. Each page zone can have up to 99 members. A keyset may be assigned to more than one zone.
Page 229 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 604 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO STATIONS ASSIGNED RELATED ITEMS: NONE...
Page 230 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 605 ASSIGN EXTERNAL PAGE ZONE DESCRIPTION: Determines which relays will close when one of the four external page zones is accessed. NOTE: The system must be equipped with a MIS daughter-board to allow external paging.
Page 231 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 605 and press RIGHT soft key to return to step 2 Press LEFT soft key to return to step 3 above. 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 232 A library of up to 2000 speed dial numbers may be allocated as needed on a OfficeServ 7400 system. These total library of numbers is split between the System Speed Dial list with the balance being shared between stations. The system list can be set for either 500 or 950 numbers using MMC 861.
Page 233 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 606 FREE LIST:20 4. Enter desired extension number via dial EXT205:1 keypad (e.g., 205) Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor.
Page 234 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 607 UCD OPTIONS DESCRIPTION: Sets up UCD options when a SVMi-20E card has been installed. MMC 601 must have already been used to define a UCD group with an overflow destination of VMSUCD port or group.
Page 235 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 607 This message will be repeated for as long as the caller is in queue, at an interval specified in the UCD Recall Timer below.
Page 236 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 607 RING NEXT This timer must be shorter than the overflow timer in MMC 601. If a higher value is entered, the display will show invalid entry. In the case where a UCD group has the ring next timer set at 000, an unanswered call will rotate evenly among all agents until it is answered.
Page 237 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 607 GBUSY NEXT This ON/OFF option specifies if all agents are busy, specifies whether the next port is called immediately during overflow time. ACTION DISPLAY [530] UCD GROUP 1.
Page 238 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 608 ASSIGN REVIEW BLOCK DESCRIPTION: Provides means of adding or deleting CID / ANI review blocks to an individual keyset. With the ability to delete a block or blocks or speed dial, it will not be necessary to waste these on such items as voice mail, DPIMs or for keysets that do not have displays.
Page 239 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 609 CALL LOG BLOCK DESCRIPTION: Provides means of adding or deleting Call LOG blocks to an individual keyset. With the ability to delete a block or blocks, it will not be necessary to waste these on such items as voice mail, DPIMs or for keysets that do not have displays.
Page 240 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 611 ALLOW TEXT MESSAGING DESCRIPTION: This program allows the user to send a text message to a busy station or during an OHVA. Up to 100 stations can be set to use this feature. Each user is assigned a block of ten messages to program individually.
Page 241 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 612 ALLOW GROUP CONFERENCE DESCRIPTION: This program allows an ITP5112L keyset or OfficeServ Softphone user to use the Group conference call feature. Up to 100 stations can be allowed in the system.
Page 242 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 614 SET A STATION/C.O. LINE CALL GROUP DESCRIPTION: This program is used to define on build “USE” groups to restrict calling. You can assign stations to a specific STATION USE GROUP and trunks to a specific TRUNK USE GROUP.
Page 243 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 614 TRUNK GROUP 2. Enter [0] if the user wants to set a call group to 7001:301 a station. Enter [1] if the user wants to set a call group to a C.O.
Page 244 • PUB IP ITP: This determines what MGI ports can be used with ITP keyphones on a public IP network. • VOIP NTWK: This determines what MGI ports can be used for enhanced proprietary Samsung VoIP networking between OfficeServ 7400, OfficeServ 7200, OfficeServ 500 and the OfficeServ 100 systems across a private IP network.
Page 245 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 615 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 246 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 616 MGI USER DESCRIPTION: This optional program selects which specific MGI ports will be dedicated on a per- port basis for IP station/trunk devices. If this MMC is not utilized, allocation of MGI ports will be controlled by MMC 615.
Page 247 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 616 DEFAULT DATA: NONE RELATED ITEMS: MMC 615: MGI GROUP MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS MMC 833: VOIP ADDRESS TABLE MMC 834: H.323 OPTIONS MMC 835: MGI DSP OPTIONS MMC 836: H.323 GATEKEEPER OPTIONS...
Page 248 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 700 COPY COS CONTENTS DESCRIPTION: This MMC allows the technician to duplicate a class of service to make it easier to have multiple similar classes of service.
Page 249 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 701 ASSIGN COS CONTENTS DESCRIPTION: Similar to MMC 700 but does not allow a copy command. This MMC is primarily used for creating a new class of service. There are 30 classes of service available.
Page 250 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 701 COS CONTENTS(06) 4. Dial COS option (e.g., 09—DALM CLR) 09:DND :YES Press UP or DOWN key to select option. Press RIGHT soft key to move cursor.
Page 251 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 701 Table A. COS Feature List by Option Number USABLE FEATURE Item # LCD Display COS Option NOT USED GRP/IO Group in/out HOLD Hold HOTLINE...
Page 252 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 701 Table A. COS Feature List by Option Number USABLE FEATURE Item # LCD Display COS Option VM REC Call Record CALL STN GROUP LCD Display...
Page 253 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 701 CALL STN GROUP LCD Display COS Option STNGRP 37 Station group 37 calling STNGRP 38 Station group 38 calling STNGRP 39 Station group 39 calling...
Page 254 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 701 CALL BIVMS GROUP LCD Display COS Option BIVMSSTN01 SVM Port 01 calling BIVMSSTN02 SVM Port 02 calling BIVMSSTN03 SVM Port 03 calling BIVMSSTN04 SVM Port 04 calling...
Page 255 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 702 TOLL DENY TABLE DESCRIPTION: Provides a way to make toll restriction (call barring) very easy and flexible. There are 500 entries in the deny table and each entry index can be assigned to a class of service.
Page 256 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 702 DENY(001):BCDEFG Press UP or DOWN key to move cursor :000100 along line until under toll class mark (e.g., E). Enter a 1 for YES or 0 for NO and press RIGHT soft key to return to step 1 Press LEFT soft key to return to step 2.
Page 257 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 703 TOLL ALLOWANCE TABLE DESCRIPTION: Provides a way to make toll restriction very easy and flexible. There are 500 entries in the allow table and each entry index can be assigned to a class of service. Each index can have up to 12 digits.
Page 258 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 703 ALOW(001):BCDEFG 3. Press UP or DOWN key to move cursor :000100 along line until under toll class mark (e.g., E). Enter a 1 for YES or 0 for NO and press RIGHT soft key to return to step 1 Press LEFT soft key to return to step 2.
Page 259 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 704 ASSIGN WILD CHARACTER DESCRIPTION: Provides flexibility to toll restriction (call barring) when a specific numbering plan is so desired. There are only three entry tables but more than one digit can be assigned per table if needed.
Page 260 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 705 ASSIGN SYSTEM SPEED DIAL DESCRIPTION: Enables the assignment of system speed dialling numbers. There are up to 500 entries available for programming (see MMC 606) if SYSTEM SPEED DIAL MAX = 500 in MMC 861 or 950 available if SYSTEM SPEED DIAL MAX = 950 in MMC 861.
Page 261 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 705 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 606 ASSIGN SPEED BLOCK...
Page 262 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 706 SYSTEM SPEED DIAL BY NAME DESCRIPTION: Allows an 11-character name to be entered for each system speed dial location. This name enables the speed dial number to be located when using the directory dial feature.
Page 263 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 706 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 264 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 706 SYS SPEED NAME 3. Enter name using dial keypad and above 505:TELECOMS table and press RIGHT soft key to return to step 2 SYS SPEED DIAL...
Page 265 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 707 AUTHORIZATION CODE DESCRIPTION: Enables the authorization feature on a per-class of service selection. There are 500 available entries. Authorization codes can be 4 to 10 digits. Authorization codes are also used as Staff ID Codes in Hotel/Motel applications.
Page 266 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 707 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 305 ASSIGN FORCED CODE...
Page 267 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 708 ACCOUNT CODE DESCRIPTION: Enables the account code entry feature. There are 999 available entries for a system. Account codes can be 1 to 12 digits.
Page 268 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 709 TOLL PASS CODE / SPECIAL CODE TABLE DESCRIPTION: This MMC provides a means to program three trunk code tables as described below. PBX ACCESS CODE: This table contains up to five entries and is used to identify the trunk access codes needed for toll restriction to be properly applied when the system is used either behind a PBX or with CENTREX-supplied dial tone.
Page 269 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 709 TOLL OVERRIDE: This table of eight entries is used to identify to the system numbers that will bypass all dialing restrictions. This bypass includes Toll restriction, Trunk access and forced authorization or account codes.
Page 270 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 709 DEFAULT DATA: NONE RELATED ITEMS: MMC 401 PBX TRUNK MMC 702 TOLL DENY TABLE MMC 703 TOLL ALLOWANCE TABLE MMC 305 FORCED CODES...
Page 271 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 710 LCR DIGIT TABLE DESCRIPTION: The LCR DIGIT TABLE contains all numerical digits for the completion of outgoing call placement. This table works in conjunction with LCR ROUTE TABLE, LCR TIME TABLE and LCR MODIFY DIGITS TABLE.
Page 272 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 710 5. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 712 LCR ROUTE TABLE...
Page 273 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 711 LCR TIME TABLE DESCRIPTION: This table gives the flexibility to the system, through the LCR ROUTES, to allow calls placed at any given time of day to use the least cost trunk route that is available.
Page 274 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 711 LCR TIME (WED:B) 3. Dial time band (A-D, e.g., B) HHMM: TIME:- Press UP or DOWN to make selection and press RIGHT soft key.
Page 275 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 712 LCR ROUTE TABLE DESCRIPTION: The LCR ROUTE TABLE is responsible for selecting a specific trunk group in the completion of an outward bound call. This table works in conjunction with LCR DIGIT TABLE, LCR TIME TABLE, LCR COS TABLE and LCR MODIFIED DIGITS TABLE.
Page 276 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 712 LCR ROUTE (05:2) 5. Dial TRUNK GROUP access code 800-828 C:4 G:801 M:--- (e.g., 801) Press UP or DOWN to selected access code and press RIGHT soft key to move cursor.
Page 277 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 713 LCR MODIFY DIGIT TABLE DESCRIPTION: This program entry is also referred to as Outdial Rules. This will give the system the ability to add or delete a digit string or singular digit if needed to complete a call. A perfect example is the adding of a digit “1.”...
Page 278 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 713 LCR MODIFY (005) 4. Enter digits to be inserted (e.g., 1010288) I:1010288_ Press RIGHT soft key to skip step or to store information and advance to next step.
Page 279 EXTERNAL DEVICE: Music Source or Digital announcer. This is entered as the directory number of an external music source. VOICE MAIL SOUND FILE: If the OfficeServ 7400 system has an optional SVM card installed, up to 100 custom recorded sound files from the Voice Mail card can be used for MOH sources.
Page 280 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 714 3. PRI = DID priority option. There are 9 priority levels: priority 1 is the highest and priority 9 is the lowest. When calls arrives into a station group and group members are all busy the call is queued.
Page 281: Table Of Contents
Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 714 • DCS KEYSETS COUNT DIAL 0 space DIAL 1 DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7 & DIAL 8...
Page 282 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 714 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 283 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 714 DID DIGIT (005) 7. Enter the number of digits to be deleted and CW:YES DELETE:0 press RIGHT soft key to return to step 1,...
Page 284 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 715 PROGRAMMED STATION MESSAGE DESCRIPTION: Allows custom messages to be programmed or default messages to be changed. Messages are written via the keypad. Each press of a key will select a character.
Page 285 UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #. There are 15 messages in a OfficeServ 7400 Release 2 system. They fall in the following categories: MESSAGES 01-10 (16 character default messages): These are preprogrammed default messages.
Page 286 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 715 ACTION DISPLAY PGM.MESSAGE (01) 1. Press TRANSFER 715. IN A MEETING Display shows. PGM.MESSAGE (11) 2. Enter index number (e.g., 11) Press UP or DOWN arrow to make selection.
Page 287 MY AREA CODE DESCRIPTION: This MMC defines the home area code and country code for the OfficeServ 7400 system. This information is used for caller ID, ANI and ISDN calls in defining the area code on incoming calls. This MMC removes the local area code to allow callback without digit modifications in LCR.
Page 288 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 718 AGENT ID CODE DESCRIPTION: This MMC defines UCD agent ID numbers or PIN numbers. These numbers are used to log UCD agents into the UCD groups. There are 300 available entries. Each entry is tied to a specific UCD group or all groups.
Page 289 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 719 IDLE DISPLAY DESCRIPTION: This program allows the technician or system administrator to create 10 sixteen character messages (pieces of information) that can be viewed by users with an ITP-5012L model IP keyset.
Page 290 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 719 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...
Page 291 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 719 IDLE DISPLAY (02) 3. Use the above table to enter guidance data. WELCOME TO ABC Press the RIGHT soft button to save the data.
Page 292 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 720 COPY KEY PROGRAMMING DESCRIPTION: Provides a tool for duplicating key assignment from one keyset to another. This can be done on a per-station basis or on all stations, but not on a group of stations.
Page 293 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 720 DEFAULT DATA: NONE RELATED ITEMS: MMC 107 KEY EXTENDER MMC 721 SAVE STATION KEY PROGRAMMING MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING...
Page 294 Provides a service tool which will minimize the accidental loss of programmable keys on the OfficeServ 7400 electronic keysets. The method of operation is simple, first the data is saved and then the station can be replaced with another station type or the keys can be reprogrammed to other features.
Page 295 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 SEPTEMBER 2005 MMC: 721 DEFAULT DATA: NONE RELATED ITEMS: MMC 107 KEY EXTENDER MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING...
Page 296 Allows the customizing of programmable keys on specific electronic keysets, AOM, or 64 button module on the OfficeServ 7400 system. For keysets, buttons 1 and 2 are set as CALL buttons by default. For AOM’s and 64 button DSS box’s all buttons are set as DS keys by default.
Page 297 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 [201] KEY PROG. 3. Enter selected key number (e.g., 18) 18:NONE →_ Press UP or DOWN key to select key number. Press RIGHT soft key to move cursor.
Page 298 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 Default 32 Button Add-On Module 01:DS 02:DS 03:DS 04:DS 05:DS 06:DS 07:DS 08:DS 09:DS 10:DS 11:DS 12:DS 13:DS 14:DS 15:DS 16:DS 17:DS 18:DS 19:DS...
Page 299 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 • iDCS KEYSETS Default 28 Button Keyset 01:CALL1 02:CALL2 03:NONE 04:NONE 05:MESSAGE 06:NONE 07:NONE 08:NONE 09:NONE 10:NONE 11:NONE 12:NONE 13:NONE 14:NONE 15:NONE 16:NONE 17:NONE...
Page 300 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 • ITP KEYSETS ITP-5107S 01:CALL1 02:CALL2 03:NONE 04:NONE 05:NONE 06:NONE 07:MESSAGE ITP-5121D 01:CALL1 02:CALL2 03:NONE 04:NONE 05:NONE 06:NONE 07:MESSAGE 08:NONE 09:NONE 10:NONE 11:NONE 12:NONE...
Page 301 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 57:NONE 58:NONE 59:NONE 60:NONE 61:NONE 62:NONE 63:NONE 64:NONE 65:NONE 66:NONE 67:NONE 68:NONE 69:NONE 70:NONE 71:NONE 72:NONE 73:NONE 74:NONE 75:NONE 76:NONE 77:NONE 78:NONE 79:NONE 80:NONE...
Page 302 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 CHOUT: CHECK OUT CHOICE: CHOICE (RELATED TO NEWS SERVICE) CID: CALLER ID/ANI* CONF: CONFERENCE CONP: CONNECTED NAME ID PRESENTATION CR: CALL RECORD** CREDIT: HOTEL/MOTEL CREDIT FEATURE...
Page 303 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 MW: MESSAGE WAITING NEW: NEW CALL NND: NAME NUMBER DATE (CID*/ANI) NOCLIP: CLI BLOCK NPG: NETWORK PAGE NS: NETWORK SELECTION NXT: NEXT (CID*/ANI) OHVA: OFF-HOOK VOICE ANNOUNCE...
Page 304 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 722 VMAME: ANSWER MACHINE EMULATION** VMMSG: VOICE MAIL MESSAGE KEY** VT: VOICEMAIL TRANSFER WAKE UP: WAKE UP XCHIN: HOTEL/MOTEL EXPRESS CHECK IN FEATURE NOTE: Items marked with an asterisk require optional hardware. Items marked with a...
Page 305 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 723 SYSTEM KEY PROGRAMMING DESCRIPTION: This MMC is much like MMC 722, Station Key Programming. The main difference is that this MMC is system-wide rather than on a per-station basis. Features are entered via the dial keypad by pressing numbers as shown in the table.
Page 306 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 723 SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1. Press TRANSFER 723.
Page 307 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 834 H.323 OPTION DESCRIPTION: This MMC provides various VoIP support options. The options set in this MMC are set systemwide. • GATEWAY CALL ID: This a 1 to 12 digit numeric entry that identifies this system.
Page 308 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 834 or FOLLOW INCOM DGT (MMC 724) when the MGI is used as a trunking gateway. • ALLOW GW CHECK: When using a gatekeeper, this permits the MGI to check for gatekeeper presence.
Page 309 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 834 RELATED ITEMS: MMC 405: CO LINE NO. MMC 615: MGI GROUP MMC 316: MGI USER MMC 830: ETHERNET PARAMETERS MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS...
Page 310 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 835 MGI DSP OPTION DESCRIPTION: This MMC provides various MGI DSP options. IMPORTANT: You must first select the MGI Card Type: MGI (use for configuring MGI card), or MGI16 (use for configuring MGI64).
Page 311 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 835 • MAX JITTER: Decides the maximum time to consider delay for jitter adjustment. The range is 010-300ms. • FAX ECM: This option selects retry of Fax-over-IP, in the case that errors are detected (0: disable, 1: enable).
Page 312 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 835 MGI3:AUDIO CODEC 4. Press UP or DOWN key to select an option G.729 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 313 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 836 H.323 GK OPTION DESCRIPTION: Provides a means to set the MGI parameters for an optional external industry- standard H.323 network gatekeeper, using Registration, Admissions, and Status signaling (RAS).
Page 314 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 836 • RRQ FAIL TIME: Programs the time frame to re-send Registration Request RAS (RRQ) messages to a gatekeeper. Default is 30 seconds. The range is 1~99.
Page 315 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 836 DEFAULT DATA: GK CONNECTION: DISABLE GK ROUTING: DISABLE GK IP ADDRESS: 0.0.0.0 GK NAME: Gatekeeper ALTER GK IP ADDR: 0.0.0.0 GW H.323 ID: OfficeServ GW E.164 NUMBER: 1234...
Page 316 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 837 SIP OPTIONS DESCRIPTION: This MMC permits the adjustments of optional Session Initiation Protocol (SIP) trunking parameters. The MGI supports SIP and H.323 on a per call-per-port basis.
Page 317 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 837 • INVITE LING TM: After the client sends ACK for the INVITE Final Response, the client cannot confirm if the server received the ACK message. The client waits for this amount of time after sending ACK for the Final Response.
Page 318 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 837 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 319 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 837 PROVISIONAL TIME: 180000ms INV.NO RESP TIME: 5000ms GEN.NO RESP TIME: 5000ms REQ.RETRY TIME: 5000ms SIP SERVER ENBLE: DISABLE SIP SERVER IP: 0.0.0.0 SIP SERVER PORT: 05060...
Page 320 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 838 PRIVATE IP ADDRESS DESCRIPTION: This optional MMC provides a means for the MCP to communicate with remote VoIP gateways on a network consisting of a mixture of private and public IP addresses.
Page 321 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 838 DEFAULT DATA: PRIVATE IP: BLANK RELATED ITEMS: MMC 615: MGI GROUP MMC 830: ETHERNET PARAMETERS MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS MMC 833: VOIP ADDRESS TABLE MMC 834: H.323 OPTIONS...
Page 322 IP SET INFO DESCRIPTION: This MMC provides a means to register the IP keyphones with the OfficeServ 7400 system. During registration, the IP and MAC addresses are also registered. The User ID and Password must match the table entry in this MMC for the IP keyphone to be registered.
Page 323 TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 840 PHONE TYPE: This the type of IP keyphone used. SAMSUNG or SIP (future). • Please use SAMSUNG for the ITP series of keyphones. REGIST CLR: This is used to clear the registration of a particular IP keyphone.
Page 324 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 840 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 325 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 840 REGIST CLR: Y/N TIME ZONE: 00:00 PUB TO PUB: NOT USE MGI SIG TYPE: UDP RELATED ITEMS: MMC 615: MGI GROUP MMC 616: MGI USER...
Page 326 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 841 SYSTEM IP OPTION DESCRIPTION: This MMC provides various proprietary Samsung VoIP/IP integration options. The options set in this MMC are system-wide. Option Description Default PHONE VERSION Sets running IP-based phone and new phone software version 0000 with the system.
Page 327 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 841 1 ALIVE TIME: This is a EasySet link via LAN alive check 0 SEC timer. CTI LINK OPTION Sets CTI link via LAN option with the system.
Page 328 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 841 Option Description Default ITP TX GAIN/MIC Sets IP-based phone MIC gain value of each level. ITP RX GAIN/SPKR Sets IP-based phone SPKR gain value of each level.
Page 329 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 841 ITP REGIST PSWD 3. Press UP or DOWN key to select an option 8228 and press RIGHT soft key to enter data and move cursor to the Step 1 position.
Page 330 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 844 IP STATION TYPE DESCRIPTION: This MMC is used to assign the IP station type as either DESKTOP PHONE or MOBILE PHONE. The default numbering plans MMC 724 reserves directory numbers 3201 (INDEX 001) to 3299 (INDEX 099) for IP DESKTOP PHONES.
Page 331 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 844 DEFAULT DATA: INDEX 001~ 060: DESKTOP PHONE INDEX 061~ 120: MOBILE PHONE THIS PROGRAM RESERVES 3201~3299 AS EXTENSION NUMBERS FOR IP PHONES. RELATED ITEMS:...
Page 332 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-COMBO WLI PARAMETERS DESCRIPTION: (NOT SUPPORTED ON OS 7400) Parameter Description SYSTEM ID ID used to classify the system in the wireless environment. Different IDs...
Page 333 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-COMBO Parameter Description GATEWAY Gateway address of the network in which WBS24 is installed (Mandatory entry item) NET MASK Netmask of the network in which WBS24 is installed...
Page 334 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-COMBO Parameter Description send INFO 200 OK and wait. INV RING TM In the Unreliable transmission protocol, it is not sure that the server receives the ACK message after the client sends INVITE Final Response ACK.
Page 335 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-COMBO Parameter Settings GATEWAY 0.0.0.0 NET MASK 255.255.255.0 MAC ADDR FFFF FFFF FFFF VERSION STATUS USE RF CH. 1, 6, 11 are arranged in sequence...
Page 336 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-COMBO WLAN : SYSTEM ID Enter the system ID of a desired WLAN. • WBS24 WLAN: SYSTEM KEY Register the system key. • 00000 WLAN: 1 ST DNS IP Register the DNS SERVER (FIRST) IP.
Page 337 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-COMBO CWBS01: MAC ADDR The MAC address of WBS24 is • 0000 0000 0000 displayed. CWBS01:VERSION The version information on WBS24 is • displayed. CWBS01:STATUS The status information on WBS24 is •...
Page 338 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-COMBO RELATED PROGRAMS: MMC 846 WIP INFO MMC 847 WLAN RESET MMC 848 WLAN IP/MAC...
Page 339 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-DUAL-BAND WLI PARAMETERS DESCRIPTION: This program provides detail parameters for WLAN settings. Parameter Description CODEC LIST CODEC used in a VoIP call between WBS24 and WIP-5000M.
Page 340 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-DUAL-BAND Parameter Description GEN RING TM In the Unreliable transmission protocol, it is not sure that the client receives a response after the server sends the last response. At this time, the server should retransmit a response during this time until it receives the requested retransmission.
Page 341 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-DUAL-BAND ACTION DISPLAY 845: WLAN PARA Select the MMC number [845]. SELECT PROG ID WLAN: RF CHANNEL Select RF channels for APs. USE CH1:01 WLAN : CODEC LIST Select a voice CODEC to be used while •...
Page 342 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 845-DUAL-BAND SIP : RE-TRANS T4 Set RETRANS T4 to be used in SIP. • 05000 MS SIP : GEN LING TM Set GEN LINGER TM to be used in SIP.
Page 343 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 846 WIP INFO DESCRIPTION: [MMC846] is used to display the WIP-5000M information and set some parameters. You can change USER ID, PASSWORD, and INSERT DGT.
Page 344 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 846 [3301] LOCATED Enter a desired item number. DETACH Or select a desired item using the [▼Volume▲] button, and press [RIGHT] soft button to move the cursor.
Page 345 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 847 WLI RESET DESCRIPTION: (NOT SUPPORTED ON OS 7400) ACTION DISPLAY 847: WLI RESET Select the MMC number [847]. SELECT PROG ID RESET : WLI : 1...
Page 346 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 848 WIP LISTS DESCRIPTION: [MMC848] is used to view a list of IP assigned to WLI or set a new IP. The IP list can be entered up to 100.
Page 347 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 849-COMBO WLI REGIST DESCRIPTION: (NOT SUPPORTED ON OS 7400) Parameter Description REGISTER VoWLAN Sets whether to permit the new registration of WIP-5000M. If this parameter is disabled, it is impossible to assign and register the WIP- 5000M IP as well as WBS24 IP.
Page 348 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 849-COMBO ACTION DISPLAY 849: WLAN CONFIG Select the MMC number [849]. SELECT PROG ID ENTER PASSWORD Press the [SPK] key to move to the Select **** menu.To activate registration, enter...
Page 349 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 849-DUAL-BAND WLI REGIST DESCRIPTION: [MMC849] is used to select AP type and de-register handsets. Parameter Description REGISTER VoWLAN Sets whether to permit the new registration of WIP-5000M. If this parameter is disabled, it is impossible to assign and register the WIP- 5000M IP.
Page 350 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 849-DUAL-BAND SELECT AP TYPE Select the type of AP to be installed. BASIC DUAL AP type is not available to North America. RELATED PROGRAMS: MMC 846 WIP INFO...
Page 351 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 850 SHOW SYSTEM RESOURCES DESCRIPTION: This MMC is used to review available system resources. This is a READ ONLY MMC and will display the number of free and used system resources.
Page 352 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 851 ALARM REPORTING DESCRIPTION: This MMC is used to view, store, print or clear system alarms. There are two levels of faults displayed via alarm code, major alarms and minor alarms. Major alarms codes are usually service affecting and require a certified technician to determine the fault.
Page 353 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 851 PROGRAM KEYS UP & DOWN Used to scroll through system alarms. KEYPAD Used to enter selections SOFT KEYS Enter/leave option SPEAKER Used to store data and move to next MMC...
Page 354 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 SYSTEM ALARM ASSIGNMENTS DESCRIPTION: This MMC allows the assignment of system alarms to ring and display the alarms on stations that have the Alarm Key assigned. The System Alarm Key is programmed in Station Key Assignments (MMC 722).
Page 355 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 16:MJC05 AC:OFF 4. Press UP or DOWN to select desired option AC Pwr Loss Press TRANSFER to return to normal display press SPEAKER to advance to next MMC.
Page 356 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 ALARM CODE DEFINITIONS ALARM DEFINITION CODE MCP restart process has been MJA01 POR Restart executed via power on restart (POR). MCP restart process has been...
Page 357 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 ALARM DEFINITION CODE Locally detected loss of PCM carrier on T1/PRI card for more than 250 ms. MJD03 Red Alarm Alarm Data = Cabinet, Slot (C1,2) (S1...
Page 358 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 ALARM DEFINITION CODE Internal on demand loopback failed. Alarm Data = Cabinet, Slot Channel MJD13 LPBK Error (C1,2) (S1 through 10), (C1 through 24) Internal on demand loopback test passed.
Page 359 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 ALARM DEFINITION CODE MJE10 SVMi Card Restart Card Restarted MJE11 SVMi Card Halt Card Halted MJE12 SVMi Card Down Card When Down [SVMi-16 Only] Alarm Code when SVMi-...
Page 360 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 ALARM DEFINITION CODE IO port has lost DTR MNF12 SIO Out Alarm Data = SIO 1 through 6 IO port has regained DTR. MNF13...
Page 361 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 852 ALARM DEFINITION CODE MNG 06 MGI Packet Delay...
Page 362 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 853 MAINTENANCE BUSY DESCRIPTION: This MMC is used to place stations, trunks, and common resources equipment in a maintenance busy condition. This can be used to isolate suspected intermittent problem equipment.
Page 363 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 853 ACTION DISPLAY MAINTENCE BUSY 1. Press TRANSFER 853. TRK :NONE -> Display shows busy functions. MAINTENCE BUSY 2. Press UP or DOWN to select function and :NONE ->...
Page 364 DIAGNOSTIC TIME DESCRIPTION: Provides a means to set the OfficeServ 7400 Diagnostic Time. The OfficeServ 7400 diagnostics tests include memory audits, internal loopback tests on digital trunks, DSP, CID DSP. Additional tests include CODEC tests on analog trunk and station cards and tone tests.
Page 365 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 854 6. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO DIAGNOSTIC TIME SET RELATED ITEMS:...
Page 366 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 855 SYSTEM HARDWARE OPTIONS DESCRIPTION: This MMC provides a means to review the common use hardware that is mounted in the system. System Options show miscellaneous hardware and daughterboards.
Page 367 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 856 TECH PROGRAMMING LOGS DESCRIPTION: This MMC lists the date, time and entry location of the last 8 times that technician programming was accessed. This will allow a technician to determine if there was unauthorised access to system programming and where this access occurred.
Page 368 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 856 DEFAULT DATA: NONE RELATED ITEMS: NONE...
Page 369 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 857 VIRTUAL CABINETS DESCRIPTION: Any device or resource on the OS7400 that does not have a physical port connection will now be found in the Virtual Cabinet Items found in the virtual cabinets are logical devices such as virtual extensions, logical resources such as VoIP trunks and SPnet trunks, or logical connections that connect to IP phones.
Page 370 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 857 VIRTUAL ASSIGNMENT TYPES: SLT: Virtual extension (Single Line Telephone) DGT: Virtual extension (Digital Telephone ) ITP: ITP Phone extensions WIP: Wireless handset extensions SIP-S: SIP Stations (For Future use) IPUMS: Unified Messaging Server (For Future Use) SOSTN: Not used in the U.S.
Page 371 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 857 DEFAULT DATA: NONE RELATED ITEMS: MMC 724 NUMBER PLAN MMC 822 VIRTUAL EXTENSION TYPE...
Page 372 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 859 HARDWARE VERSION DESCRIPTION: This MMC displays the software version of the BIOS chip of each of the cards in the system. PROGRAM KEYS UP & DOWN Used to scroll through system alarms.
Page 373 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 860 UCD VIEW SERVICE This program was used for interfacing serial CTI applications and is now obsolete. This program will be removed in future software versions.
Page 374 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 861 SYSTEM OPTION DESCRIPTION: Assigns several options (listed below) on a system wide basis. OPTIONS AUTO UPDATE TIME When this option is set to ENABLE The system...
Page 375 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 861 LP TRK TONE DISC When this is set to ON loop trunk can be disconnected by detecting busy tone. PROGRAM KEYS UP & DOWN...
Page 376 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 865 FAN POWER CONTROL DESCRIPTION: This MMC is the program that can control power of FAN located in the cabinet. CONDITIONS NONE DEFAULT DATA NONE...
Page 377 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 889 DISPLAY SERVER STATUS DESCRIPTION: This MMC displays the history of connection and disconnection to the Data Server and Feature Server with the MCP card. Also allows you to clear the recorded history log.
Page 378 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 890 PORT CLEAR DESCRIPTION: This program allows the user to initialize items related to call process or DB for specific station or C.O. line. This will return the port to default condition.
Page 379 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 900 CLEAR SYSTEM PASSCODE DESCRIPTION: This is a program used to delete the passcode when the user has forgotten his or her program passcode. A new passcode should be entered since the passcode is set as the default value when cleared.
Page 380 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 JUNE 2006 MMC: 900 DEFAULT DATA: NONE RELATED ITEMS MMC 201 CHANGE OPERATOR PROGRAM PASSCODE MMC 801 CHANGE TECHNICIAN PROGRAM PASSCODE...

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