Siemens HiPath 500 Operating Instructions Manual
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Siemens HiPath 500 Operating Instructions Manual

Dtmf telephones pulse telephones
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HiPath 500
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Operating Instructions
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Summary of Contents for Siemens HiPath 500

  • Page 1 HiPath 500 HiPath 2000 HiPath 3000 HiPath 5000 DTMF Telephones Pulse Telephones Operating Instructions...

  • Page 2: Before You Begin

    An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective owners.

  • Page 3: Table Of Contents

    Assigning a Station Number (Not for U.S.) ..... . 17 Trunk Flash (Not for HiPath 500) ......17...
  • Page 4 Contents Calling Multiple Parties Simultaneously ..18 Calling a Second Party (Consultation Hold) ..... . 18 Switching to the Party on Hold (Toggle) .
  • Page 5 Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500) ......39 Controlling Relays (Not for HiPath 500/HiPath 2000) .
  • Page 6 Special Functions in the LAN (Not for HiPath 500) ......47 Leaving a Hunt Group/Group Call ......47 Transferring Call Forwarding .

  • Page 7: Basic Operating Instructions

    Basic operating instructions Step by Step Basic operating instructions How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook).

  • Page 8: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always in- troduced by pressing the star key, and all codes to de- activate, disable or delete functions are always entered starting with the pound key.

  • Page 9: Making And Answering Calls

    Making and Answering Calls Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

  • Page 10: Using Call Waiting

    Making and Answering Calls Step by Step Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...

  • Page 11: Turning The Call Waiting Tone On And Off

    Making and Answering Calls Step by Step Turning the Call Waiting Tone On and Off You can suppress the call waiting tone (approx. every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call. Lift the handset.

  • Page 12: Turning Do Not Disturb On And Off

    Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (contact the service personnel).
  • Page 13 Making and Answering Calls Step by Step Speaking to visitors via the entrance telephone: Precondition: Your telephone rings. Lift the handset within thirty seconds. You are connect- ed to the entrance telephone immediately. Lift the handset after more than thirty seconds. Dial the entrance telephone number.

  • Page 14: Making Calls

    Making Calls Step by Step Making Calls Dialing Numbers Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call.

  • Page 15: Talking To Your Colleague With Discreet Calling

    Making Calls Step by Step Talking to Your Colleague with Dis- creet Calling If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user wi- thout being overheard by the other party (discreet cal- ling).

  • Page 16: Automatic Connection Setup (Hotline)

    Making Calls Step by Step Automatic Connection Setup (Hotline) If this function is configured (contact the service per- sonnel), the system automatically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

  • Page 17: Assigning A Station Number (Not For U.s.)

    Enter the code. Enter the DID number you wish to use. Dial the external number. Trunk Flash (Not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.

  • Page 18: Calling Multiple Parties Simultaneously

    Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Press the key. Call the second station. Return to the first party: Press the key.

  • Page 19: Conducting A Conference

    Calling Multiple Parties Simultaneously Step by Step Conducting a Conference In a conference call, you can talk to as many as four (two in the case of HiPath 3300/3350) other parties at the same time. These may be internal or external users. Lift the handset.

  • Page 20: Transferring A Call

    Calling Multiple Parties Simultaneously Step by Step Removing the ISDN Central Office Party From the Conference (Only for U.S., Not for HiPath 500) Enter the code. Transferring a Call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league.

  • Page 21: Parking A Call

    Calling Multiple Parties Simultaneously Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

  • Page 22: Making Calls To Stored Destinations

    Making Calls to Stored Destinations Step by Step Making Calls to Stored Destinations Using Station (Only DTMF Telephones) and System Speed-Dial Numbers Precondition: You have stored station speed-dial numbers Page 28 or the service personnel has stored system speed-dial numbers. Lift the handset.

  • Page 23: Checking And Assigning Call Charges

    Checking and Assigning Call Charges Step by Step Checking and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. Lift the handset. Enter the code.

  • Page 24: If You Cannot Reach A Destination

    If You Cannot Reach a Destination ... Step by Step If You Cannot Reach a Destination ... Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.

  • Page 25: Call Waiting (Camp-On)

    If You Cannot Reach a Destination ... Step by Step Call Waiting (Camp-On) It is important that you reach the called party, but the number is busy. Lift the handset. Enter the internal station number. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone.

  • Page 26: Telephone Settings

    Telephone Settings Step by Step Telephone Settings Locking the Telephone to Prevent Un- authorized Use You can prevent unauthorized persons from using your telephone during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone Page 27.

  • Page 27: Saving Your Pin

    Telephone Settings Step by Step Saving Your PIN To prevent unauthorized persons from using your tele- phone Page 26 and to use another telephone like your own Page 33, you need to enter a personal identification number, which you can save yourself. Lift the handset.

  • Page 28: Saving Station Numbers And Appointments

    Saving Station Numbers and Appointments Step by Step Saving Station Numbers and Appointments Storing Station Speed-Dial Numbers (Only DTMF Telephones) You can store the ten numbers which you use the most and dial them using your own station speed-dial numbers: 0 through Page 22.

  • Page 29: Call Forwarding

    Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net- work)

  • Page 30: Using Night Answer

    Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service).

  • Page 31: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.

  • Page 32: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.

  • Page 33: Using Another Telephone Like Your Own

    Using Other Functions Step by Step Using Another Telephone Like Your Other people can temporarily use your telephone for outgoing calls as though it were their own. Lift the handset. Enter the code. Enter the other user’s station number. Enter the other user’s telephone lock PIN. Dial the external number.

  • Page 34: Recording Calls

    Using Other Functions Step by Step Recording Calls If configured (contact the service personnel), you can record calls. Precondition: You are conducting a call. Enter the code. An announcement notifies you and the person you are speaking with that recording has begun. A beep will also sound every 15 seconds until recording has con- cluded.

  • Page 35: Silent Monitor

    Using Other Functions Step by Step Silent Monitor If this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed. Lift the handset. Enter the code. Enter the internal station number.

  • Page 36: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Tele- phone If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

  • Page 37: Locking Another Telephone To Prevent Unauthorized Use

    Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs.
  • Page 38 Using Other Functions Step by Step • Do not disturb, code: 97/#97 Page 12 • Speed-dialing, code: Page 22 • Associated service, code: Page 36 Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing.

  • Page 39: Controlling Connected Computers Or Other Programs And Telephone Data Service (Not For Hipath 500)

    Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500) If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

  • Page 40: Controlling Relays (Not For Hipath 500/Hipath 2000)

    Using Other Functions Step by Step Controlling Relays (Not for HiPath 500/HiPath 2000) If this feature is configured (contact the service person- nel), you can turn up to four relays on and off to control different facilities (such as a door opener).

  • Page 41: Enhanced Paging Equipment (Hipath 3700/3750/3800 Only)

    Using Other Functions Step by Step Answering the page from the nearest telephone: Lift the handset. Enter the code. Enter your own station number. Enhanced Paging Equipment (HiPath 3700/ 3750/3800 Only) Paging: Lift the handset. Enter the code. Enter the number of the party you want to page. Answering the page from the nearest telephone: Lift the handset.

  • Page 42: Team And Executive/Secretary Functions With

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you.

  • Page 43: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

  • Page 44: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.

  • Page 45: Accepting A Call For Another Member Of Your Team

    Using Other Team Functions Step by Step If you deactivate the audible tone for another group/trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset. Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another...

  • Page 46: Uniform Call Distribution (Ucd)

    Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.

  • Page 47: Special Functions In The Lan

    Special Functions in the LAN (Not for HiPath 500) Step by Step Special Functions in the LAN (Not for HiPath 500) If your telephone is operating in a HiPath 5000 environ- ment, multiple HiPath 2000/HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. pro- prietary PC network).

  • Page 48: Transferring Call Forwarding

    Special Functions in the LAN (Not for HiPath 500) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Page 29 for your telephone from other HiPath 5000 telephones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 to which your telephone is connected.

  • Page 49: Using Night Answer

    Special Functions in the LAN (Not for HiPath 500) Step by Step Using Night Answer If authorized (contact the service personnel), you can also define telephones in other HiPath 2000/ HiPath 3000 communications platforms as the night an- swer Page 30.

  • Page 50: Activating And Deactivating A Ringing Group

    Special Functions in the LAN (Not for HiPath 500) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000 communications platforms Page 45.

  • Page 51: Controlling Relays (Not For Hipath 2000)

    Special Functions in the LAN (Not for HiPath 500) Step by Step Controlling Relays (Not for HiPath 2000) If this feature is configured (contact the service person- nel), you can also control relays Page 40 in other HiPath 3000 communications platforms.

  • Page 52: Opening The Door

    Special Functions in the LAN (Not for HiPath 500) Step by Step Opening the Door If this feature is configured (contact the service person- nel), you can also activate the door opener Page 13 other HiPath 2000/HiPath 3000 communications plat- forms.

  • Page 53: Documentation

    Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask the service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

  • Page 54: Index

    Index Index calls distributing ..........46 calls in queue ..........46 conference ..........18 connection setup, automatic ....16 account code ..........23 consultation hold ........18 agents ............46 announcement ........... 14 answering a timed reminder ....11 appointment ..........
  • Page 55 Index group call night answer ............. 44 ..........30 HiPath 5000 open door actuators with a code ..........51 ..........13 group call operating instructions ..........47 hunt group HTML format ..........47 .......... 53 night answer ordering ........... 49 ............
  • Page 56 Index trace call ............12 transfer (call) saving a PIN ..........27 after announcement ......20 secretary functions ........42 transfer call ..........20 setting your telephone ......26 trunk flash ............ 17 silent monitor ..........35 trunk keys in a team ........

  • Page 57: Overview Of Functions/Codes (Alphabetical)

    Overview of Functions/Codes (Alphabetical) Overview of Functions/Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (con- tact the service personnel), they can be called by entering a code. When using pulse telephones, the key must be replaced by the code and the key by .
  • Page 58 / Wait 2 sec. / not respond 1. Continue the call Add a party to the Stn No. etc. conference (max. five) Leave conference Remove party Remove ISDN central office party from the conference (only for U.S., not for HiPath 500)
  • Page 59 Stn. No. Quit consultation, / Wait 2 sec. / 1. Continue the call Toggle Start three-party conference Connect parties Control relay (not for HiPath 500/ HiPath 2000) Discreet Calling Int. Door opener Conversation / after 30 seconds Int. (entrance telephone) Open door Int.
  • Page 60 Int. Night answer Intern or Override Int. Stn busy Paging Paging another person Int. (not for U.S., not for HiPath 500) Answer page (simple / Int. or enhanced paging Int. equipment) Park a call Retrieve parked call Phone Changeover on...
  • Page 61 Accept timed call Trace call (not for U.S.) Transferring a call Stn No., announce if appl..After announcement Group to group Trunk Reserve trunk Busy (external) Wait 5 seconds When the reserved Ext. trunk is free Trunk flash (not for HiPath 500)
  • Page 62 Overview of Functions/Codes (Alphabetical) Functions Operating Steps Log on at beginning/ Code end of shift Log off at beginning/ Code end of shift Log off work Log on work Work time on Work time off Night answer on Night answer off Using another phone temporarily Int.
  • Page 63 An obligation to provide the respective characteristics shall only exist if Ref. No.: A31003-H1012-C102-11-7619 expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective own- Subject to availability. Right of modification reserved. ers.

This manual is also suitable for:

Hipath 5000Hipath 2000Hipath 3000

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