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HP xw Series Setup And Troubleshooting Manual

Workstations
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See also: Troubleshooting Manual, Installation Manual
Setup and Troubleshooting
HP xw Series Workstations
Part number: 361756-003
First edition: 02/2005
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Summary of Contents for HP xw Series

  • Page 1 Setup and Troubleshooting HP xw Series Workstations Part number: 361756-003 First edition: 02/2005...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

  • Page 3: Table Of Contents

    Contents 1 Locating HP Resources ..........5 2 Hardware Setup.
  • Page 4 Contents...

  • Page 5: Locating Hp Resources

    Locating HP Resources The following table helps you locate commonly needed information. Table 1-1 Locating HP Resources What Do You Need Help With? Where to Find It? Locating additional information. For online access to technical support information and tools, visit www.hp.com/support.

  • Page 6: Using The Documentation And Diagnostics Cd

    Table 1-1 Locating HP Resources (continued) What Do You Need Help With? Where to Find It? Accessing Web-based support tools to resolve desktop issues. See “Instant Support/Active Chat” on page 30 for more information on how to receive support. Finding information on how to contact technical support. Before you call technical support, see section 5.1 “Self Troubleshooting”...

  • Page 7: Hardware Setup

    Hardware Setup Quick Setup After unpacking your HP Workstation, locate an accessible workspace to set up the system and connect the mouse, keyboard, and power cables to your workstation. Connect the power cable from the workstation to a power outlet. NOTE: Connect other components, such as a printer, according to the instructions included with the device.
  • Page 8 2.1.1 Ventilation Proper ventilation for your system is very important. Refer to the following notes and illustrations to properly position your system for maximum airflow • Place the computer in an area that is relatively cool with adequate ventilation. • Operate the computer on a sturdy, level surface.

  • Page 9: Front Panel Components

    Front Panel Components 2.2.1 HP xw4200 Workstation and HP xw4300 Workstation Front Panel Components Table 2-1 HP xw4200 Workstation and HP xw4300 Workstation Front Panel Components Item Description Item Description Optical Drive* Power On Light Optical Drive Activity Lights Power Button 5.25-Inch Drive Bays Hard Drive Activity Light Diskette Drive (optional)
  • Page 10 2.2.2 HP xw6200 Workstation Front Panel Components Table 2-2 HP xw6200 Workstation Front Panel Components Item Description Item Description Optical Drive* Power Button Optical Drive Activity Lights Hard Drive Activity Light 5.25-Inch Drive Bays USB 2.0 Ports (2) Diskette Drive (optional) Headphone Connector Optical Drive Eject Button Microphone Connector...
  • Page 11 2.2.3 HP xw8200 Workstation and HP xw9300 Workstation Front Panel Components Table 2-3 HP xw8200 Workstation and HP xw9300 Workstation Front Panel Components Item Description Item Description Optical Drive* Hard Drive Activity Light Optical Drive Activity Lights USB 2.0 Ports (2) 5.25-Inch Drive Bays** Headphone Connector Optical Drive Eject Button...
  • Page 12 Rear Panel Components 2.3.1 HP xw4200 Workstation and HP xw4300 Workstation Rear Panel Components Table 2-4 HP xw4200 Workstation and HP xw4300 Workstation Rear Panel Components Item Description Item Description Power Cord Connector Universal Chassis Clamp Opening Keyboard Connector (purple) Mouse Connector (green) Serial Connector (teal) Parallel Connector (burgundy)
  • Page 13 2.3.2 HP xw6200 Workstation Rear Panel Components Table 2-5 HP xw6200 Workstation Rear Panel Components Item Description Item Description Keyboard Connector (purple) Access Panel Key Serial Connector (teal) Padlock Loop USB 2.0 Ports (6) Mouse Connector (green) Microphone Connector (pink) Parallel Connector (burgundy) Audio Line-Out Connector (lime) RJ-45 Network Connector...
  • Page 14 2.3.3 HP xw8200 Workstation Rear Panel Components Table 2-6 HP xw8200 Workstation Rear Panel Components Item Description Item Description Power Cord Connector Access Panel Key Built In Self Test (BIST) (green LED) Padlock Loop Keyboard Connector Cable Lock Slot Serial Connector (teal) Mouse Connector (green) USB 2.0 Ports (6) Parallel Connector (burgundy)
  • Page 15 2.3.4 HP xw9300 Workstation Rear Panel Components Table 2-7 HP xw9300 Workstation Rear Panel Components Item Description Item Description Power Cord Connector Universal Chassis Clamp Opening Built In Self Test (BIST) (green LED) Access Panel Key Serial Connector (teal) Padlock Loop Keyboard Connector Cable Lock Slot USB 2.0 Ports (4)

  • Page 16: Using The Windows Logo Key

    Keyboard Table 2-8 Standard Keyboard Key Descriptions Item Component Description Function Keys Perform special functions, depending on the software application being used. Editing Keys Include Insert, Home, Page Up, Delete, End, and Page Down. Status Lights Indicate the status of the workstation and keyboard settings (Num Lock, Caps Lock, and Scroll Lock).

  • Page 17: Special Mouse Functions

    Table 2-9 Windows Logo Key Functions Description Windows Logo Key + l Locks the computer if you are connected to a network domain, or allows you to switch users if you are not connected to a network domain Windows Logo Key + r Launches the Run dialog box Windows Logo Key + u Launches the Utility Manager...
  • Page 18 Hardware Setup...

  • Page 19: Software Setup For Microsoft® Windows

    Software Setup for Microsoft® Windows® CAUTION: Do not add optional hardware or third-party devices to the HP Workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. Use the following instructions to set up your OS and software: •...

  • Page 20: Upgrading The Bios

    NOTE: If you restore your system using the Restore Plus! CD, some settings, such as your power management settings (such as the Energy Star® settings), will need to be reapplied. Verifying System After First Boot HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation.

  • Page 21: Installing Or Upgrading Device Drivers

    64-bit Operating System Refer to the README file in the SoftPaq for instructions on upgrading the BIOS. 3.3.2 Installing or Upgrading Device Drivers To install hardware devices, such as a printer, display adapter, or network adapter, after the operating system is installed, the operating system needs access to the appropriate software drivers for the devices.
  • Page 22 Enabling Hyper-Threading Technology HT Technology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously. HT Technology enables the Intel processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all system applications benefit from the HT Technology.

  • Page 23: Turning Off The Workstation

    3.11 Using HP ProtectTools Embedded Security (Optional) NOTE: This utility is not available on Windows XP Professional x64 Edition. The HP ProtectTools Embedded Security solution includes the following key components: Trusted Platform Module (TPM) Embedded Security is a device with a chip that offers security and •...
  • Page 24 Software Setup for Microsoft® Windows®...

  • Page 25: Software Setup For Linux

    Software Setup for Linux CAUTION: Do not add optional hardware or third-party devices to the HP Workstation until the operating system is successfully installed. Doing so might cause errors and prevent the operating system from installing correctly. Use the following instructions to set up your OS and software: •...

  • Page 26: Verifying Hardware Compatibility

    Select the latest version from the Utility Tools section. Download and unpack it (tar zxvf filename.tgz). Copy the ISO image to CD-R bootable media. On another Linux workstation, use the cdrecord utility. Identify the device address for the CD burner (cdrecord --scanbus). The default is usually 2, 0, 0.

  • Page 27: Upgrading Device Drivers

    Also, consider the following: • Subscribe to Driver Alerts at www.hp.com/subscriberchoice. • Purchase a subscription to the Support Software CD kit. Refer to section 4.3 “Subscribing to Software Support” for ordering information. 4.2.1 Upgrading the BIOS After the first boot, it is a good practice to verify your system is operating with the latest BIOS. To check the current BIOS on the system: During power up, wait for the prompt F10=setup to appear on the lower right corner of the screen.
  • Page 28 Enabling Hyper-Threading Technology Hyper-Threading Technology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously. HT Technology enables the Intel processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all system applications benefit from the HT Technology.

  • Page 29: Troubleshooting

    Troubleshooting Self Troubleshooting This section provides some self-help tools and troubleshooting tables that you can use to troubleshoot your system. 5.1.1 HP Insight Diagnostics HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can test your system hardware and view the hardware configuration information for your system.

  • Page 30: Troubleshoot A Problem

    • www.hp.com/support—Provides a listing of the worldwide technical support phone numbers. Access the numbers by visiting the Web site, selecting your region, and clicking Contact HP in the upper-left corner. Troubleshoot a Problem To help you troubleshoot issues with your system, HP provides the Business Support Center (BSC). BSC is a portal to an extensive selection of online tools.

  • Page 31: Power-On Self Test (Post) Error Messages

    • Press and hold any key. If the system beeps, then your keyboard is operating correctly. • Check all cable connections for loose connections or incorrect connections. • Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system.
  • Page 32 Table 5-1 General Installation Problems Problem Cause Solution Workstation date and time display is RTC (real-time clock) battery may need First, reset the date and time using incorrect. to be replaced. Computer Setup (F10). If the problem persists, replace the RTC battery. See NOTE: Connecting the workstation to a the Service and Technical Reference live AC outlet prolongs the life of the...

  • Page 33: Hardware Installation Problems

    Table 5-1 General Installation Problems Problem Cause Solution System does not power on and the System unable to power on. Press and hold the power button for less LEDs on the front of the workstation than 4 seconds. If the hard drive LED are not blinking.

  • Page 34: Diagnostic Lights And Audible (Beep) Codes

    Table 5-2 Hardware Installation Problems Problem Probable Cause Recommended Solution Workstation will not start. Wrong memory modules were used Review the documentation that came with the in the upgrade or memory modules system to determine if you are using the were installed in the wrong location.
  • Page 35 Table 5-3 Diagnostic Lights and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED blinks four times Power failure (power supply is Open the access panel and ensure the once every second, followed by a overloaded) 4-wire (xw4200 and xw4300) or the two-second pause.(only on 8-pin/wire (xw6200, xw8200, and xw4200, xw4300, and xw9300)

  • Page 36: Calling Technical Support

    Table 5-3 Diagnostic Lights and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action System does not power on and None System unable to power on. Press and hold the power button for less LEDs are not blinking. than 4 seconds. If the hard drive LED turns green, then: Remove the expansion cards one at a time and try holding the power button...

  • Page 37: A Features And Accessories

    Service and Technical Reference Guide Web link on the Documentation and Diagnostics CD or go to www.hp.com/support/workstation_manuals. Accessories The HP xw series Workstations can be enhanced with several HP accessories. Some of these options include: • graphics cards •...
  • Page 38 Features and Accessories...

  • Page 39: Index

    Index parallel connector location access panel key IEEE-1394 connector location parts accessibility power accessories button audible codes light keyboard power cord connecting location battery connector location printer, connecting beep codes Product Bulletin BIOS upgrading BIOS on Linux LED definitions upgrading BIOS on Windows regulatory information line-in connector location BIST...
  • Page 40 drivers first boot HP Cool Tools monitor restoring starting support Index...

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