Cisco Catalyst 4500 Series Message Manual

Cisco Catalyst 4500 Series Message Manual

Cisco ios system message guide
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Catalyst 4500 Series Switch Cisco IOS
System Message Guide
Cisco IOS Release 12.2(31)SGA
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number:
Text Part Number: OL-11541-01
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Summary of Contents for Cisco Catalyst 4500 Series

  • Page 1 Catalyst 4500 Series Switch Cisco IOS System Message Guide Cisco IOS Release 12.2(31)SGA Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: Text Part Number: OL-11541-01...
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco...
  • Page 3: Table Of Contents

    Message Text Sample System Error Messages Error Message Traceback Reports Messages and Recovery Procedures C H A P T E R ACL Messages ARP Snooping Messages BUFFERMANAGER Messages Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 4 HW Messages 2-34 HWACLMAN Messages 2-35 HWL2MAN Messages 2-37 HWNETFLOWMAN Messages 2-37 HWNETFLOWMAN-3 2-37 HWNETFLOWMAN-4 2-37 HWPORTMAN Messages 2-39 HWPORTMAN-4 2-39 HWPORTMAN-7 2-40 IDBMAN Messages 2-40 IDBMAN-3 2-40 Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 5 IOSSYSMAN-4 2-59 IPROUTEMAN Messages 2-60 IPROUTEMAN-3 2-60 IPROUTEMAN-4 2-62 L2MAN 2-63 L3HWFORWARDING Messages 2-64 L3HWFORWADING-2 2-64 L3HWFORWARDING-3 2-64 L3HWFORWARDING-4 2-66 L3HWFORWARDING-6 2-67 LINECARDMGMTPROTOCOL Messages 2-68 LINECARDMGMTPROTOCOL Messages 2-68 Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 6 SFF8472-2 2-88 SFF8472-3 2-89 SFF8472-5 2-89 SFF8472_FLOAT 2-89 SPANTREE Messages 2-90 SPANTREE-2 2-90 SPANTREE-3 2-94 SPANTREE-4 2-95 SPANTREE-5 2-95 SPANTREE-6 2-95 SPANTREE-7 2-96 SPANTREE_FAST 2-96 SPANTREE_VLAN_SW Messages 2-97 Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 7 SWNETFLOWMAN-6 2-118 SYSMAN Messages 2-118 SYSMAN-2 2-118 SYSMAN-3 2-119 SYSMAN-4 2-119 TRANSCEIVER Messages 2-119 UFAST_MCAST_SW Messages 2-121 UFAST-3 2-121 UFAST-4 2-121 VQPCLIENT Messages 2-122 VQPCLIENT-2 2-122 VQPCLIENT-3 2-123 Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 8 Contents VQPCLIENT-7 2-123 WATCHDOG Messages 2-124 N D E X Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA viii OL-11541-01...
  • Page 9: Preface

    Preface This preface describes who should read the Catalyst 4500 Series Switch Cisco IOS System Message Guide, how it is organized, and its document conventions. Audience This publication is designed for installers and users with a working knowledge of the Catalyst 4500 series switch system software.
  • Page 10: Software Documentation

    Alternative command keywords are grouped in braces and separated by vertical bars. [ x | y | z ] Optional alternative command keywords are grouped in brackets and separated by vertical bars. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 11: Obtaining Documentation

    Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers. Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport...
  • Page 12: Product Documentation Dvd

    The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL: http://www.cisco.com/univercd/home/home.htm...
  • Page 13: Reporting Security Problems In Cisco Products

    Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
  • Page 14: Obtaining Technical Assistance

    Use the Cisco Product Identification Tool to locate your product serial number before submitting a Note request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list.
  • Page 15: Submitting A Service Request

    Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
  • Page 16 • Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com...
  • Page 17: Chapter 1 System Message Format

    C H A P T E R System Message Format This chapter describes the Cisco IOS system message structure and error message traceback report. This chapter contains the following sections: Message Structure, page 1-1 • • Error Message Traceback Reports, page 1-4...
  • Page 18 Port fan-out ASIC 8x100 management Quality of Service REDUNDANCY Redundant supervisor SERVICECARDMAN Service card management SFF8472 Floating-point subsystem (SFF8472) SPANTREE Spanning Tree Protocol SPANTREE_VLAN_SW Spanning Tree VLAN switch management Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 19: Severity Level

    Notification—Normal but significant condition Informational—Informational message only Debugging—Message that appears during debugging only MNEMONIC Code The MNEMONIC code uniquely identifies the error message. All mnemonics are all uppercase character strings. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 20: Message Text

    -Process= "Exec", level= 0, pid= 17 -Traceback= 1A82 1AB4 6378 A072 1054 1860 The numbers that are printed in the message indicate which lines of code caused the message to occur. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 21: Chapter 2 Messages And Recovery Procedures

    C H A P T E R Messages and Recovery Procedures This chapter lists and describes the Cisco IOS system error messages by facility for the Catalyst 4500 series switch. Within each facility, the messages are listed by severity levels 0 to 7. The highest severity level is 0, and the lowest severity level is 7.
  • Page 22: Acl Messages

    Typically, this condition is transitory. If the message persists, reboot the switch. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 23: Chassis Messages

    Explanation tray has been removed. Although this is a minor alarm, system components could overheat and shut down. Replace the system fan tray or broken fans. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 24: Chassis-3

    MAC address corresponds to a front-panel port. Contact your technical support representative; you will likely have to return the Recommended Action module to Cisco to reprogram the serial EEPROM. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 25 EEPROM. Try power cycling the switch. If the serial EEPROM is still invalid, this chassis Recommended Action should be returned. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 26 All the inputs to a chassis must be at the same voltage. Mixed voltage inputs are not Explanation supported. Change the power supplied to the switch so that all inputs to the chassis are of Recommended Action the same type. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 27 Remove and reinsert the module. If this message reappears, reboot the switch. If the problem persists, contact your technical support representative. You will likely have to return the module to Cisco to reprogram or replace the serial EEPROM. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA OL-11541-01...
  • Page 28 4006 chassis, the power values default to the wattage of the weakest power supply. If you mix power supplies in a Catalyst 4500 series chassis, the switch will use the power supply in power supply bay 1 (PS1) and ignore the power supply in power supply bay 2 (PS2). We do not recommend mixing power supplies of different wattages.
  • Page 29 [char] failed: bad crc Explanation The checksum of the transceiver SEEPROM is not valid, indicating a bad or non-Cisco transceiver. Only Cisco-qualified transceivers are supported. Other transceevers will cause the associated port to show as faulty.
  • Page 30 The module’s serial EEPROM was readable, and your software image does not Explanation recognize this module. A software upgrade is necessary. Upgrade the software to a version that is compatible with the module. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-10 OL-11541-01...
  • Page 31: Chassis-4

    The switch reset the modules to conserve power, but it now has adequate power and will Explanation resume normal operation. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-11 OL-11541-01...
  • Page 32: Commonhwaclman Messages

    Error Message C4K_CHASSIS-4-UNSUPPORTEDTRANSCEIVER: Unsupported transceiver found in [char] Explanation The transceiver was identified as an unsupported non-Cisco transceiver. If this transceiver was purchased from Cisco, contact Cisco TAC to get the Recommended Action transceiver replaced. COMMONHWACLMAN Messages This section contains the common hardware ACL management (COMMONHWACLMAN) messages.
  • Page 33 [object-info] The switch is running out of hardware CAM resources. All packets are permitted, and Explanation QoS is applied. Remove unnecessary ACLs from some interfaces. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-13 OL-11541-01...
  • Page 34: Commonstubman Messages

    The ASIC diagnostics for slot [char] sent a loopback packet out port [dec] and it came Explanation back on another port [dec]. This is unexpected because the loopback is done within the hardware. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-14 OL-11541-01...
  • Page 35: C4K_Commonstubman-7

    The number of agents reached the maximum supported limit. The switch is unable to create an agent. – The switch is unable to access the URL. – Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-15 OL-11541-01...
  • Page 36 DHCP snooping detected a DHCP packet rate-limit violation on the specified interface. The interface will be placed in the errdisable state. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-16 OL-11541-01...
  • Page 37 These unhandled DHCP packets will be dropped to prevent a denial of service attack. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-17 OL-11541-01...
  • Page 38 “\'END\' not found in remote database.” “Type string not found in remote database.” “Version string not found in remote database.” “Checksum failed on an entry in remote database.” Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-18 OL-11541-01...
  • Page 39: Dhcp_Snooping-5

    DHCP relay or server. The packet will be dropped. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-19 OL-11541-01...
  • Page 40: Dhcp_Snooping-6

    Error Message DHCP_SNOOPING-6-PARSE_FAILURE: Parsing failed for [dec] bindings. Explanation The database read operation failed for the stated number of bindings. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-20 OL-11541-01...
  • Page 41: Dot1X (802.1X) Messages

    If the restart fails, reload the device. Error Message DOT1X-4-UNKN_ERR: An unknown operational error occurred Explanation Due to an unexpected internal error 802.1X cannot operate. Reload the device. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-21 OL-11541-01...
  • Page 42: Dot1X-5

    Error Message DOT1X-5-ERR_INVALID_TUNNEL_MEDIUM_TYPE: Got an invalid value [char] for TUNNEL_MEDIUM_TYPE [char] The provided TUNNEL_MEDIUM_TYPE is either unsupported or invalid. Explanation Change the value to reflect the correct tunnel medium type. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-22 OL-11541-01...
  • Page 43 VLAN as the access VLAN, which is not allowed. Change the voice VLAN or access VLAN on the interface, and retry the Recommended Action 802.1X operation. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-23 OL-11541-01...
  • Page 44 802.1X port control to auto or force-unauthorized (force_unauth) mode on a 802.1Q tunnel-enabled port, which is not allowed. Disable 802.1Q tunneling on the interface, and then enable 802.1X. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-24 OL-11541-01...
  • Page 45 Remote SPAN should not be enabled on a VLAN in which ports are configured with Explanation 802.1X enabled. Recommended Action Either disable remote SPAN configuration on the VLAN, or disable 802.1X on all the ports in this VLAN. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-25 OL-11541-01...
  • Page 46: Dtp Messages

    The system is unable to negotiate trunks because of a lack of memory. Explanation Reduce other system activity to ease memory demands. If necessary, upgrade Recommended Action to a larger memory configuration. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-26 OL-11541-01...
  • Page 47: Dtp-5

    Interface [dec] / [chars] is trunked. [dec] / [chars] is the module number/interface range. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-27 OL-11541-01...
  • Page 48: Ebm Messages

    This error occurs if you have created a large number of IGMP groups and there is insufficient memory to support additional Internet Group Management Protocol (IGMP) group entries. Recommended Action Either install additional memory, or reduce the number of IGMP groups. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-28 OL-11541-01...
  • Page 49: Ebm-4

    Recommended Action Examine syslog messages from the active supervisor engine and standby supervisor engine to determine if any errors have been reported. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-29 OL-11541-01...
  • Page 50: Ec Messages

    A new aggregator cannot be allocated in the group. Change the port attributes of the ports in the group so that they match and join Recommended Action the same aggregator. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-30 OL-11541-01...
  • Page 51 Ensure that the configuration of the partner ports is the same for all ports in the Recommended Action bundle. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-31 OL-11541-01...
  • Page 52 LACP is not included in the image. You cannot set EC mode to active or passive. Explanation Recommended Action Upgrade to an image with LACP, or set the mode to On. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-32 OL-11541-01...
  • Page 53: Flash Messages

    You may see this message if the compact flash is not inserted properly or if it is removed Explanation while the switch is trying to access the flash. Recommended Action Reinsert the compact flash and retry the operation. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-33 OL-11541-01...
  • Page 54: Hw Messages

    Software was unable to put the X2 in or out of loopback because it was unable to Explanation determine the X2 type. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-34 OL-11541-01...
  • Page 55: Hwaclman Messages

    The software fixes the parity error by rewriting the CAM entries to the Recommended Action hardware. If the problem persists, contact your technical support representative. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-35 OL-11541-01...
  • Page 56 If the problem persists, contact your technical support representative. Error Message C4K_HWACLMAN-4-WARNINGSTRING:[char] A nonspecific warning message was displayed. Explanation Recommended Action See the message string [char] for more information. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-36 OL-11541-01...
  • Page 57: Hwl2Man Messages

    A fatal NetFlow error occurred. The message contains critical information that can help Explanation you determine if the NetFlow hardware is functioning properly or is bad. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-37 OL-11541-01...
  • Page 58 The system should be able to recover from this condition. If this condition reoccurs often, the NetFlow Services Card is probably bad. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-38 OL-11541-01...
  • Page 59: Hwportman Messages

    The port stayed connected during switchover, but the device on the other end of the link lost synchronization and restarted autonegotiation. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-39 OL-11541-01...
  • Page 60: Hwportman-7

    Error Message IDBMAN-3-INVALIDPORT:[char]:trying to use invalid port number [dec] (Max [dec]) Software is using an invalid port number. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-40 OL-11541-01...
  • Page 61: Idbman-4

    Error Message IDBMAN-4-ACTIVEPORTSINAGGPORT:[char]([dec] / [dec]) has [dec] active ports Software has mistakenly removed an aggregate port with active ports. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-41 OL-11541-01...
  • Page 62: Idbman-6

    This is an informational message only. No action is required. Recommended Action IOSACLMAN Messages This section contains the Catalyst 4500 series Cisco IOS ACL management (IOSACLMAN) messages. Error Message C4K_IOSACLMAN-4-ACLTYPEMISMATCH: Acl RkiosSharedIos[char] was earlier attached as [char] Acl. Please unconfigure all its uses before using it as a [char]...
  • Page 63: Iosdiagman Messages

    Remove all configurations where the ACL is used as an IP ACL before Recommended Action configuring a MAC ACL with the same name. IOSDIAGMAN Messages This section contains the Catalyst 4500 series Cisco IOS Diagnostic Manager (IOSDIAGMAN) messages. Error Message C4K_IOSDIAGMAN-4-CANNOTRUNTESTNOTPORTFAILEDBOOTUP: Cannot run the diag test as port failed bootup tests...
  • Page 64: Iosdhcpsnoopman Messages

    Chapter 2 Messages and Recovery Procedures IOSDHCPSNOOPMAN Messages IOSDHCPSNOOPMAN Messages This section contains the Catalyst 4500 series Cisco IOS DHCP Snooping Manager (IOSDHCPSNOOPMAN) messages. Error Message C4K_IOSDHCPSNOOPMAN-4-CANNOTADDNEWIPLIST: Cannot add new IP list for dhcp security on [char] and vlan [dec]...
  • Page 65: Iosintf Messages

    Chapter 2 Messages and Recovery Procedures IOSINTF Messages IOSINTF Messages This section contains the Catalyst 4500 series Cisco IOS interface operation (IOSINTF) messages. IOSINTF-4 Error Message C4K_IOSINTF-4-DYNAMICPOLICYMEMOVERFLOW: Dynamic policy memory exhausted - [char] policy for host %i on port [char] not fully applied.
  • Page 66 Output RACL and output PACL are mutually exclusive, it is not possible to configure both simultaneously. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-46 OL-11541-01...
  • Page 67 Layer 3 port channel might have been assigned an IP address. Verify that the physical interface in the Layer 3 port channel does not have an Recommended Action IP address that is assigned to it. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-47 OL-11541-01...
  • Page 68: Iosiprouteman Messages

    Reconfigure the network so that there are fewer hosts that are directly adjacent Recommended Action to the Catalyst 4500 series switch, and then clear and reload all of the routes (or reboot) so that the adjacent hosts that were being sent to the software get reloaded.
  • Page 69: Iosiprouteman-4

    If the configuration looks correct and the content engine is not sending the same table repeatedly but you still see this message, please contact your technical support representative. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-49 OL-11541-01...
  • Page 70: Iosl2Man Messages

    Messages and Recovery Procedures IOSL2MAN Messages IOSL2MAN Messages This section contains the Catalyst 4500 series Cisco IOS Layer 2 Manager (IOSL2MAN) message. Error Message C4K_IOSL2MAN-3-VLANCREATIONERROR:Unable to create new vlan [dec] Explanation The switch does not have sufficient memory to allocate new VLANs, so the new VLAN allocation failed.
  • Page 71: Iosmodportman-4

    This is an informational message only. No action is required. Recommended Action Error Message C4K_IOSMODPORTMAN-4-FANTRAYBAD:Fan tray has failed The fan tray failed. Explanation Recommended Action Replace the fan tray as soon as possible. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-51 OL-11541-01...
  • Page 72 [char] supervisor Explanation The IDPROM on the NetFlow Services Card on the supervisor engine indicated in the message is invalid. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-52 OL-11541-01...
  • Page 73 The power supply output decreased. This could be due to switching it off, power failure, Explanation or some failure in the power supply. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-53 OL-11541-01...
  • Page 74: Iosmodportman-6

    Recommended Action Error Message C4K_IOSMODPORTMAN-6-FANTRAYINSERTED:Fan tray has been inserted The fan tray was inserted. Explanation Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-54 OL-11541-01...
  • Page 75 It is expected that the transient SRAM errors in packet memory are cleared by a power cycle of a supervisor engine. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-55 OL-11541-01...
  • Page 76 Error Message C4K_IOSMODPORTMAN-6-TEMPOK: Chassis temperature is now ok - CurrentTemp: [dec]C, Threshold: [dec]C The chassis temperature is now normal. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-56 OL-11541-01...
  • Page 77: C4K_Iosredundancyman Messages

    Chapter 2 Messages and Recovery Procedures C4K_IOSREDUNDANCYMAN Messages C4K_IOSREDUNDANCYMAN Messages This section contains the Catalyst 4500 series Cisco IOS module Redundancy Manager (IOSREDUNDANCYMAN) messages. Error Message C4K_IOSREDUNDANCYMAN-3-CHECKPOINTMESSAGESENDFAILURE:RkiosCheckpointM an:Message send failure (client:[char]) Explanation There was an internal error when allocating resources for the checkpoint facility.
  • Page 78: Iossys-4

    NVRAM has insufficient memory. Recommended Action Clear the unnecessary environment variables by entering the clear platform environment variable unsupported command, and then reboot your switch. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-58 OL-11541-01...
  • Page 79: Iossysman Messages

    Chapter 2 Messages and Recovery Procedures IOSSYSMAN Messages IOSSYSMAN Messages This section contains the Catalyst 4500 series Cisco IOS System Manager (IOSSYSMAN) messages. IOSSYSMAN-0 Error Message C4K_IOSSYSMAN-0-FATALERRORCRASH:Forced crash due to: [char] The system is unusable due to software or hardware failures.
  • Page 80: Iprouteman Messages

    Boot the system into ROMMON mode. At the ROMMON prompt, enter the Recommended Action unset command to remove the unused environment variables to reclaim the space. IPROUTEMAN Messages This section contains the Catalyst 4500 series Cisco IOS IP Routing Manager (IPROUTEMAN) messages. IPROUTEMAN-3 Error Message C4K_IPROUTEMAN-3-CANTALLOCATEIPETHERADDRENTRY:IP Route Manager:No...
  • Page 81 The hardware resources for adjacencies have been exhausted; switching will take place Explanation in the software instead. The switch performance might be degraded. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-61 OL-11541-01...
  • Page 82: Iprouteman-4

    CLI, it has failed to be set up in hardware. Therefore, the service group should be unconfigured before configuring it again. If the above does not help, please contact Cisco Technical Assistance for further troubleshooting and resolution of the problem.
  • Page 83: L2Man

    If yes, please contact your technical support representative. For the third case, determine whether the connected host has its MAC address manually configured to the value of the switch which shows the syslog message. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-63 OL-11541-01...
  • Page 84: L3Hwforwarding Messages

    There is a parity error in forwarding memory. This error message could indicate a Explanation transient hardware problem or a more permanent problem. Recommended Action If you see this message multiple times, reboot the switch. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-64 OL-11541-01...
  • Page 85 The switch has insufficient memory to process the access list for a route map. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-65 OL-11541-01...
  • Page 86: L3Hwforwarding-4

    CLI, it has failed to be set up in hardware. Therefore, the service group should be unconfigured before configuring it again. If the above does not help, please contact Cisco Technical Assistance for further troubleshooting and resolution of the problem.
  • Page 87: L3Hwforwarding-6

    Reduce the Layer 3 forwarding hardware resource use, by reducing the number of routes loaded or by reducing the number of VLANs contained within the VRF. When the hardware requirements are reduced sufficiently, Cisco IOS software automatically reloads the VRF's routes into hardware. When this happens, the C4K_L3HWFORWARDING-6-SUCCEEDEDTOLOADVRFROUTINGTABLETOFWDCAM message appears.
  • Page 88: Linecardmgmtprotocol Messages

    To correct this problem either free some memory on the switch or upgrade the Recommended Action switch with additional RAM. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-68 OL-11541-01...
  • Page 89: Pktprocessing Messages

    A n inconsistent hardware state might exist. A packet was sent to the CPU due to input ACL processing by the hardware. The packet unexpectedly encountered output ACL processing. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-69 OL-11541-01...
  • Page 90: Pktprocessing-4

    There is insufficient memory to create a list of actions to perform on the packet. As a Explanation result, the packet was dropped. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-70 OL-11541-01...
  • Page 91: Pktprocessing-5

    If the packet was queued in the hardware before the software could process it, the index is out of date. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-71 OL-11541-01...
  • Page 92: Pktprocessing-7

    The VLAN was not added to VTP, because of the reason stated in the text string. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-72 OL-11541-01...
  • Page 93: Pm-3

    Error Message PM-4-BAD_CARD_SLOT:an invalid card slot [dec] was detected The Port Manager detected an invalid request on slot number [dec]. Explanation Recommended Action Reset the VLAN assignments to remove the conflict. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-73 OL-11541-01...
  • Page 94 Error Message PM-4-BAD_VLAN_ID:an invalid vlan id [dec] was detected The Port Manager detected an invalid request. The invalid VLAN ID is [dec]. Explanation Recommended Action Try a different VLAN on the device. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-74 OL-11541-01...
  • Page 95 Error Message PM-4-INT_FAILUP: [char] failed to come up. No internal VLAN available The Port Manager failed to allocate the internal VLAN, and the interface cannot start. Explanation Remove extended-range VLANs to free resources. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-75 OL-11541-01...
  • Page 96 The port manager on the standby supervisor engine discovered that the port state became consistent again. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-76 OL-11541-01...
  • Page 97 The access VLAN on the VMPS server is set to the same VLAN as the voice VLAN on Explanation the port. Change the assignments so that the access VLAN assignment on the VMPS Recommended Action server is different from the voice VLAN. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-77 OL-11541-01...
  • Page 98: Portfanoutasic4X1000Man Messages

    The module ASIC diagnostics for [char] sent a loopback packet out port [dec], and it Explanation came back on another port [dec]. This condition is rare because the loopback is internal to the hardware. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-78 OL-11541-01...
  • Page 99: Portfanoutasic8X1000Hw Messages

    Explanation it came back on another interface [dec]. This condition is unexpected because the loopback is internal to the hardware. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-79 OL-11541-01...
  • Page 100: Portfanoutasic8X1000Hw-7

    The module ASIC diagnostics for [char] sent the loopback packet out port [dec] and it Explanation came back on another interface [dec]. This condition is rare because the loopback is internal to the hardware. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-80 OL-11541-01...
  • Page 101: Portfanoutasic8X100Man-7

    Traffic on the active supervisor engine is not affected, but supervisor engine redundancy will not work. Please schedule a downtime ASAP and reset the active supervisor engine. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-81 OL-11541-01...
  • Page 102 The system detected an incompatible redundancy condition. The active supervisor Explanation engine is running Cisco IOS Release 12.2 or later releases and the standby supervisor engine is running Cisco IOS Release 12.1. The system will reset the standby supervisor engine.
  • Page 103 Please check the full list of failures using the show issu config-sync failures Recommended Action command. Remove from the configuration the commands that are causing the bulk sync configuration failure. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-83 OL-11541-01...
  • Page 104: Redundancy-3

    Check for existing ISSU sessions using the show issu session command, there should not be any open sessions during a reload of the standby supervisor engine. Contact a Cisco technical support representative if additional errors are seen after the standby supervisor engine restarts and initializes.
  • Page 105 Using the show issu compatibility matrix command, verify that both the Recommended Action active and standby supervisor engines have software supporting ISSU. Reset the standby supervisor engine using the redundancy reload peer command. If problems persist, contact a Cisco technical support representative. Error Message C4K_REDUNDANCY-3-COMMUNICATION: Communication with the peer Supervisor has been [char] The status of the peer supervisor engine communication path changed.
  • Page 106: Redundancy-4

    The configuration was successfully synchronized to the standby supervisor engine. [char] can be either a private configuration or a startup configuration. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-86 OL-11541-01...
  • Page 107: Redundancy-6

    The supervisor engine that you are not directly connected to is currently initializing as Explanation either the active or standby supervisor engine in RPR mode. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-87 OL-11541-01...
  • Page 108: S2W Messages

    Error Message SFF8472-2-NOMEM: Not enough memory available for [char] The SFF8472 subsystem could not obtain the memory that it needed. Explanation Recommended Action Contact your technical support representative. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-88 OL-11541-01...
  • Page 109: Sff8472-3

    The SFF8472 floating-point subsystem encountered an internal software error. The Explanation error message contains text that can be used to help identify the cause of the problem. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-89 OL-11541-01...
  • Page 110: Spantree Messages

    Verify that the configuration of the native VLAN ID is consistent on the Recommended Action interfaces at each end of the 802.1Q trunk connection. When the configuration is consistent, spanning tree automatically unblocks the interfaces. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-90 OL-11541-01...
  • Page 111 Recommended Action Verify that this is the desired configuration for the listed interface. Correct it if this is not the desired configuration; otherwise, no further action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-91 OL-11541-01...
  • Page 112 If the error message reappears, copy the message exactly as it appears on the Recommended Action console or in the system log, contact your technical support representative, and provide the representative with the gathered information. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-92 OL-11541-01...
  • Page 113 The root guard inconsistency is cleared for the interface and then is taken out of the blocking state if appropriate. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-93 OL-11541-01...
  • Page 114: Spantree-3

    Recommended Action Use the spanning-tree mst pre-standard configuration command on all ports that are connected to switches running Cisco's pre-standard version of MST. Migrate all switches in the network to the IEEE standard MST version when it is possible. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA...
  • Page 115: Spantree-4

    Error Message SPANTREE-6-PORT_STATE: Port [char] instance [dec] moving from [char] to [char] Explanation The spanning tree port changed to another state. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-95 OL-11541-01...
  • Page 116: Spantree-7

    The listed interface was selected as the new root port for the listed spanning tree Explanation instance. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-96 OL-11541-01...
  • Page 117: Spantree_Vlan_Sw Messages

    Recommended Action If the chassis has 3 slots, and you see this message, collect the output of the show idprom chassis command and call Cisco TAC. This chassis needs to be returned to Cisco. Error Message C4K_SUPERVISOR-3-SUPOCTALPHYMDIOREADERR:Failed to perform read operation on Octal Serdes at address [dec] for the register at address [dec] Unable to read the Octal Serdes on the supervisor engine.
  • Page 118: Storm_Control Messages

    This section contains the storage (STORE) message. Error Message C4K_STORE-2-OUTOFCHUNKS:Out of chunks of memory The system has insufficient memory. Explanation Reboot the switch. If this message reoccurs, add additional memory. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-98 OL-11541-01...
  • Page 119: Supervisor Messages

    If this message appears only once, this could be a transient error and no action Recommended Action is required. If this message appears repeatedly (once every 10 minutes), replace the system fan tray. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-99 OL-11541-01...
  • Page 120 The serial-to-wire write operation to put the line card mux buffers in loopback failed. Explanation This might indicate problems with the line card mux buffers in the Catalyst 4500 series chassis. Power cycle the switch. If the serial EEPROM is still invalid, contact your Recommended Action technical support representative.
  • Page 121 The retimer on the active supervisor engine cannot be initialized. In a redundant system, Explanation you might see packets that are transmitted out the active supervisor engine’s nonactive uplink. Disconnect the second uplink on the active supervisor engine. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-101 OL-11541-01...
  • Page 122: Supervisor-4

    [hex] reset due to a fatal Rx error An error occurred with the out-of-band management port on the supervisor engine. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-102 OL-11541-01...
  • Page 123: Supervisor-7

    The system lost contact with a trusted device and changed the trust state for the interface to untrusted. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-103 OL-11541-01...
  • Page 124: Sw_Dai Messages

    This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-104 OL-11541-01...
  • Page 125: Sw_Dai-6

    Recommended Action SW-VLAN Messages This section contains the Switch VLAN Manager (SW-VLAN) messages. SW-VLAN-3 Error Message SW_VLAN-3-MALLOC_FAIL: Failed to allocate [dec] bytes Memory allocation failed. Explanation Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-105 OL-11541-01...
  • Page 126: Sw-Vlan-4

    The VLAN Manager received an upcall from the Port Manager containing a VLAN Explanation cookie that translated to a bad VLAN number. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-106 OL-11541-01...
  • Page 127 The extended VLAN Manager received invalid data from an extended VLAN Explanation configuration database routine. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-107 OL-11541-01...
  • Page 128 Error Message SW_VLAN-4-IFS_FAILURE: VLAN manager encountered file operation error: call = [char] / file = [char] / code = [dec] ([char]) / bytes transferred = [dec] The VLAN Manager received an unexpected error return from a Cisco IOS file system Explanation call.
  • Page 129: Sw-Vlan-6

    VLAN software was able to interpret the file with no problems, but it will create files using the new format in the future. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-109 OL-11541-01...
  • Page 130: Switchingengineman Messages

    Explanation The switch received a CPU packet that was either too long or too short. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-110 OL-11541-01...
  • Page 131 Recommended Action Error Message C4K_SWITCHINGENGINEMAN-3-PACKETENGINERESTARTED: An error happened in the Packet Engine logic The packet engine logic became unstable for unknown reasons. Explanation Reboot the switch. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-111 OL-11541-01...
  • Page 132 This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-112 OL-11541-01...
  • Page 133 If the switch is reloading too often due to this condition, you may need to check Recommended Action for environmental conditions such as RFI or other interference. It may also be necessary to replace the supervisor engine. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-113 OL-11541-01...
  • Page 134: Switchingengineman-4

    If this message persists, use the show diagnostics online command, contact Recommended Action your technical support representative, and provide the representative with the gathered information. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-114 OL-11541-01...
  • Page 135: Switchmanager Messages

    There is probably a software failure creating a communication problem between the active supervisor engine and the standby supervisor engine. SSO Redundancy mode cannot operate reliably when this condition occurs. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-115 OL-11541-01...
  • Page 136: Switchmanager-4

    Possibly power is turned on. This is a communication error in PoE power management. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-116 OL-11541-01...
  • Page 137: Switchmanager-5

    [object-info] Explanation The Cisco IOS flow uses 32-bit counters to store bytes per flow. The NetFlow Services Card engine uses 39-bit counters. When the switch reports a flow byte count that is greater than 32 bits, it stores the first 32 bits and logs a warning message.
  • Page 138: Swnetflowman-6

    Use the show diagnostics result module dec test tid detail command to Recommended Action isolate the problem. Reset the switch after you have resolved the supervisor engine failure. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-118 OL-11541-01...
  • Page 139: Sysman-3

    The TRANSCEIVER subsystem encountered an internal software error. The error Explanation message contains text that can be used to help identify the cause of the problem. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-119 OL-11541-01...
  • Page 140 [char]: [char] Internal communication error when reading transceiver control data. Explanation Remove and re-insert the transceiver. It may not be properly seated. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-120 OL-11541-01...
  • Page 141: Ufast_Mcast_Sw Messages

    Reduce other system activity to ease memory demands. Contact your technical Recommended Action support representative to determine whether you need to upgrade to a larger memory configuration. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-121 OL-11541-01...
  • Page 142: Vqpclient Messages

    Copy the message exactly as it appears on the console or in the system log, Recommended Action contact your technical support representative, and provide the representative with the gathered information. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-122 OL-11541-01...
  • Page 143: Vqpclient-3

    The system lost connectivity with the current VMPS and is changing to the next server Explanation in its list. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-123 OL-11541-01...
  • Page 144: Watchdog Messages

    The job [char] was unscheduled and not started soon enough to start its watchdog timer. Explanation Determine what other activity is utilizing the supervisor engine. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA 2-124 OL-11541-01...
  • Page 145 2-50 related IOS system messages 2-59 DTP messages 2-26, 2-27 IP routing messages 2-60 Dynamic Trunk Protocol messages See DTP messages Layer 3 hardware forwarding messages 2-64 Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA IN-1 OL-11541-01...
  • Page 146 2-122 Quality of Service (QOS) message 2-81 Watchdog message 2-124 severity levels description table spanning tree fast convergence extensions message See SPANTREE-FAST message spanning tree protocol messages Catalyst 4500 Series Switch Cisco IOS System Message Guide Release 12.2(31)SGA IN-2 OL-11541-01...

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