Siemens HiPath 1100 User Manual
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Siemens HiPath 1100 User Manual

System telephone
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See also: Service Manual , Programming Manual
Documentation
HiPath 1100
HiPath 1120, HiPath 1150, HiPath 1190
System Telephone
Profiset 3030
User Manual
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
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Summary of Contents for Siemens HiPath 1100

  • Page 1 Documentation HiPath 1100 HiPath 1120, HiPath 1150, HiPath 1190 System Telephone Profiset 3030 User Manual Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...

  • Page 2: Introduction

    Introduction Introduction The HiPath 1100 family consists of the following systems:HiPath 1120, HiPath 1150 and HiPath 1190. The features and operation of these systems are very similar. Their differenc- es stem from their capability regarding the number of extensions, external lines and op- tional modules available.

  • Page 3: Important Notes

    Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accesso- ries manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.

  • Page 4: Table Of Contents

    System support technician ........13 Using the HiPath 1100 Features....14 Considerations.
  • Page 5 Introduction Caller Lists ..........26 External line reservation .
  • Page 6 Introduction Functions used when receiving calls ...57 Answering calls ......... . . 57 Answering a call on hold .
  • Page 7 Features for programmable keys only on the HiPath 1100 Manager ......110 Virtual keypad ......... . . 110 Headphone .
  • Page 8 Introduction Special functions for ISDN Lines ....114 Call forwarding on a Digital Line ......114 Disabling call forwarding .

  • Page 9: How To Use This Manual

    How to use this manual Step by step How to use this manual The steps for programming the system are presented sequentially in graphic format under the column "Step by Step" on the left side of each page. Meaning of symbols: Press the Flash/Fil key.

  • Page 10: Display Indications

    How to use this manual Step by step Display indications Profiset 3030 The first line displays time and date. The second line displays the number of the called ex- tension, for example, and system messages. The third line displays the extension number and sys- tem messages pertaining to feature selection options.

  • Page 11: Configuring The Keys

    How to use this manual Step by step Configuring the keys Programmable keys are available on two key banks on the “Virtual keypad” . The default key configuration for bank 0 is shown below. On bank 1, only the Virtual key- pad key is configured by default.

  • Page 12: Accessing A Feature

    Step by step Accessing a Feature ... Using a Code HiPath 1100 features can be activated by entering the appropriate codes directly on the telephone. For ex- ample, in the case of the do not disturb feature: Enter the code to enable do not disturb.

  • Page 13: Using A Programmable Key

    ”Feature codes” page 125. System support technician The support technician is the person responsible for programming your HiPath 1100. The support technician has all the necessary tools and information available in order to carry out his/her job.. Assistance with troubleshooting First contact your system’s support technician.

  • Page 14: Using The Hipath 1100 Features

    Using the HiPath 1100 Features Using the HiPath 1100 Features Considerations The descriptions and explanations of all available features HiPath 1100 are based on a Profiset 3030 system telephone. Check specific procedure to be followed for the different system telephone models. For in- formation on how to configure each model, refer to the manufacturer’s Instructions Manual.

  • Page 15: Profiset 3030 Keys

    Using the HiPath 1100 Features Profiset 3030 Keys Function Profiset 3030 Display 3 lines Navigation keys Speaker Flash/Fil Menu Feature Mute Call Forwarding Parking Redial System signaling tones During feature configuration the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information.
  • Page 16 Using the HiPath 1100 Features Confirmation tone The procedure was successfully completed and accepted. The procedure is invalid and was not accepted. Rejection tone Override tone It alerts the user having a conversation that the call’s priva- cy was violated (override).

  • Page 17: Functions Used For Making Calls

    • The HiPath 1100 can also be programmed to require pressing the "Internal" key before an internal number can be dialed. When this occurs, there is no need to enter an external line access code to dial an external number ("Automatic seizure of an external line"...

  • Page 18: Using The Handset

    Functions used for making calls Step by step ...Using the handset Lift the handset. • Internal call Enter the extension number (e.g. 11/101). • For an external call: Enter the access code to access an external line (e.g., 0) and the external number you want to call. Wait for the call to be answered.

  • Page 19: Using Automatic Seizure Of An Activated External Line

    Functions used for making calls Step by step ...Using automatic seizure of an activated external line For an internal call: • Press the "INTERNAL" key. INTERNAL Enter the extension number (e.g. 11/101). • For an external call: Enter the external number you want to call. Wait for the call to be answered.

  • Page 20: Switching To Speakerphone

    Functions used for making calls Step by step Switching to speakerphone Required: Conversation using the handset. Press and hold the SPEAKER key while placing the handset on the hook. Then release the key and resume the call. Switching to Handset Required: Conversation using the speakerphone.

  • Page 21: Seizure Of A Specific Line

    1 optiPoint with a system display accessi- ble from any authorized extension. See the chapter Main Configurations - speed dialing in the Programming Manual. To as- sign names to numbers, use the HiPath 1100 Manager.

  • Page 22: Using Speed Dialing

    Functions used for making calls Step by step Using speed dialing Required: Individual speed dialing numbers are stored by the user. System speed dialing numbers are stored by the support technician. Press to access the Service menu. Select and confirm. *7=SPD DIAL? Enter the code to access speed dialing.
  • Page 23 Functions used for making calls Step by step Select and confirm. CHANGE? Enter the external number to be stored in this position in the individual speed dialing directory. Optional You can also enter a name to be associated to the num- ber.
  • Page 24 Functions used for making calls Step by step Each "P" character inserts a 2-second pause (de- fault) in the connection. A longer pause can be in- serted by entering more than one character (for example, for a 4-second pause enter "PP") The first "P# or #"...

  • Page 25: Phonebook Search

    Functions used for making calls Step by step Phonebook Search A Phonebook Search or and alphanumeric search allows an extension to look up a person’s number by the per- son’s name when making a call. Required: Names must be assigned to the speed dialing numbers recorded.

  • Page 26: Caller Lists

    Functions used for making calls Step by step If no match is found for the letters entered or if it is not possible to enter letters at the moment, you will hear a short beeping sound. Optional Select and confirm. Deletes the last character that was DELETE CHAR? entered If all characters are deleted, the first speed di- aling entry will be displayed again.
  • Page 27 Functions used for making calls Step by step Calls not answered by an MSN/Call group (CG) appear in the list of "Unanswered calls" of all the participants of the group. If one of the members of the group returns the call using the "Caller List" feature and the call is completed or any other ex- tension takes the call, the record of this call will be removed from the list of "Unattended Calls"...
  • Page 28 Functions used for making calls Step by step Press the Service menu key. Replace the handset or press the SPEAKER key Consultation about time of call and additional call- er information Required: The record wanted is shown in the caller list during the consultation.

  • Page 29: External Line Reservation

    The telephone rings (a distinctive ring). Lift the handset or press the SPEAKER key. Enter the external number you want to call. Wait for the call to be answered. Start conversation. [1] On HiPath 1100 systems, only four external line reservations can be done simultaneously.

  • Page 30: For Internet Access

    Functions used for making calls Step by step For Internet access The line reservation for the Internet access feature al- lows an extension to have exclusive access to a specific external line. The remaining extensions will not be able to use this line while this feature is activated. This, how- ever, does not prevent the line from receiving incoming calls as usual.

  • Page 31: Recall

    Functions used for making calls Step by step Recall This feature allows you automatically to place a call to an extension or external number (over an ISDN line) that is unavailable at the moment. The call will go through as soon as the line is available.
  • Page 32 Functions used for making calls Step by step Answering a recall Required: A recall has been entered. << >> The telephone rings (a distinctive ring). The display shows "RECALL FROM:.." and the num- RECALL FROM:..? ber you want to call. Lift the handset or press the SPEAKER key.

  • Page 33: Override

    Functions used for making calls Step by step Override The Override feature allows the user to override a con- versation. A beep signals that the conversation in progress has been overridden. Required: There is a conversation in progress at the call destination.

  • Page 34: Urgent Call/Recall When Busy

    Functions used for making calls Step by step On Profiset 3030 telephones, the MUTE option is automatically activated with silent monitoring. Urgent call/Recall when busy The Urgent call feature is used when the extension be- ing called is busy. Required: The destination called is busy. Wait a few seconds until the display shows "CAMP-ON"...

  • Page 35: Hotline

    Functions used for making calls Step by step Hotline The Hotline feature allows an extension to automatically generate a call to a pre-programmed number in the sys- tem speed dialing as soon as the handset is lifted. Lift the handset or press the SPEAKER key. Wait for the call to be answered.

  • Page 36: Direct Communication Call

    Functions used for making calls Step by step Direct communication call This features enables voice messages to be sent to Profiset 3030 telephones using the speakerphone. A message can be sent to an extension or a Call group (CG). When a message is sent, the called party hears a warn- ing signal before the message is played and the display shows the caller’s name and number.

  • Page 37: Handsfree Answerback

    Enter the external number you want to call. Wait for the call to be answered. Start conversation. You can program the HiPath 1100 to send a warning tone if no external line is available for LCR (see Program- ming manual - Main Configurations - Warning Tone...

  • Page 38: Lcr Bypass

    Functions used for making calls Step by step when LCR is not available). This will alert the user to the fact that the call is being completed by a standard carri- er and that rates may be higher than usual. To warn the user that a different carrier is completing (warning) the call, the system telephone will display the new car-...

  • Page 39: Acs

    803. You may insert pauses in the Conversion rules (Consult the HiPath 1100 Manager help file). Required: This feature must be configured for the sys- tem by using the HiPath 1100 Manager.

  • Page 40: Timer For Outgoing External Calls

    Functions used for making calls Step by step Wait for the call to be answered. Start conversation. When the LCR or ACS is activated, the exten- sions receive a false line tone for external dialing. Timer for outgoing external calls This setting specifies a maximum time for the duration of an outgoing external call for each extension.

  • Page 41: View Timeout

    Enter the code for "view timeout". Press the "TIMEOUT" key. TIMEOUT Shows the time spent for 5 seconds. HH:MM Shows the time remaining for 5 seconds. HH:MM The system shows the date and hour again. 06:30 SEC 03.OUT 05 HiPath 1100 >...

  • Page 42: Disa

    Enter the current 5-digit password for the electronic lock (default is: 00000). [1] The HiPath 1100 allows only one DISA call at a time. When there is a DISA call in progress, a second call to a DISA external line or one with a DISA answering mode is treated as a regular call.

  • Page 43: Using A Temporary Msn To Make A Call

    Functions used for making calls Step by step Wait for a continuous tone. Enter the feature code (e.g, *97 – Do not disturb). Enter the external number you want to call. Start conversation. Using a temporary MSN to make a call This feature allows you to use a temporary MSN from your own directory to make an external call.

  • Page 44: Functions Used During Calls

    Functions used during calls Step by step Enter the external number you want to call. Wait for the call to be answered. Start conversation. At this time, the called destination receives the Caller ID information displaying the number 3415565, even though the call has been originated from number 3416496.

  • Page 45: Transfer

    Functions used during calls Step by step Enter the code to return to the first call. Wait to return. Proceed with the conversation. Transfer The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number.

  • Page 46: Toggle

    Functions used during calls Step by step If the consultation extension is busy or does not an- swer, or if you want to return to the first call before answering... Confirm. HELD CALL? Enter the code to return to the first call. Wait to return.

  • Page 47: Conference

    Functions used during calls Step by step Conference The conference feature allows a third party to partici- pate in a conversation when a call is in progress. Three party call Required: A call must be in progress. Select and confirm. CONSULT? Select and confirm.

  • Page 48: Conference With More Than Three Participants

    Functions used during calls Step by step Conference with more than three participants Required: A three-way conference must be in progress. In a conference with more than three participants the extension that began the conference (master exten- sion) may administrate up to 5 new participants (slave extensions).
  • Page 49 Functions used during calls Step by step Adding a participant Required: A conference with more than three speakers activated and the extension as master. The display shows the number of participants. CONF:n PARTIC. Select and confirm. ADD PARTIC.? Enter the extension (e.g., 12/102) or dial the access code for an external line (e.g., 0) then the number to be included in the conference.
  • Page 50 Functions used during calls Step by step Removing a participant The master extension can remove a slave extension at any time, while keeping the other participants in the conversation. Required: A conference activated and the extension as master. The display shows the number of participants. CONF:n PARTIC.

  • Page 51: End A Conference

    Functions used during calls Step by step End a conference The master extension can end the conference, discon- necting all the participants. Required: A conference activated and the extension as master. The display shows the number of participants. CONF:n PARTIC. Press to access the Service menu.

  • Page 52: Parking

    Functions used during calls Step by step Parking The parking feature can place up to 10 internal or exter- nal calls on hold and answer these at any extension. Required: A call must be in progress. Press to access the Service menu. Select and confirm.

  • Page 53: General Parking

    Functions used during calls Step by step General parking General parking allows external calls to be placed on hold using a programmable key (”Programming the keys”) configured with this option or using the display menu and retrieved from any extension that has a "Sei- zure of a specific Line"...

  • Page 54: Suffix Dialing

    Functions used during calls Step by step Suffix dialing Suffix dialing allows an extension to send information or MF commands during a call (e.g: for telebanking). Required: The call is in progress and the system access- ed is ready to receive the information/codes. Enter the information requested by the answering ser- vice.

  • Page 55: Retrieving A Call On Hold

    Functions used during calls Step by step Retrieving a call on hold This feature allows you to retrieve a call on hold because the destination number was busy. Once the call is resumed, the destination is disconnect- Required: A consultation was completed and the desti- nation is busy.
  • Page 56 Functions used during calls Step by step Enter the account code (a sequence of up to 10 digits from 0 to 9). If the account code has not been configured using Hi- Path 1100 Manager or the option to validate the account code is deactivated, this key closes the sequence of digits if the code has fewer than 10 digits.

  • Page 57: Functions Used When Receiving Calls

    It is also possible to configure the system so that it is either mandatory or optional to enter an ac- count code at the start of the call. These settings can be configured using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*) or programming code (see Programming Manual, A31003-K1160-B804-*-*, Account code type).

  • Page 58: Answering A Call On Hold

    Step by step The display shows the caller’s number, if Caller ID has not been blocked by the caller. On the HiPath 1100, if you record a name associated to the number the name will also be displayed (if so configured by your system’s support technician).

  • Page 59: Pickup

    Functions used when receiving calls Step by step Switching between calls ( page 46) Select and confirm. TOGGLE? Press to access the Service menu. Enter the code to switch between two calls. Press the "TOGGLE" key. TOGGLE Wait to return. Proceed with the conversation. Pickup Group The group pickup feature allows any group extension to...

  • Page 60: Individual

    Functions used when receiving calls Step by step Individual The Individual pickup feature allows a system extension to answer a call that rings in a different known extension number. Required: A known extension is ringing. Press to access the Service menu. Select and confirm.

  • Page 61: External

    Functions used when receiving calls Step by step Enter the number for the 1. Extension you want to call (e.g., 11/101). 2. UCD subscriber group for voice mail (e.g., 790). 3. Call group (e.g 770) Confirm. SAVE? External The external call forwarding feature allows calls made to a specific extension to be forwarded to an external number.

  • Page 62: For Fax/Did

    Functions used when receiving calls Step by step Enter the code for internal call forwarding. Enter the number for the 1. Extension you want to call (e.g., 11/101). 2. UCD subscriber group for voice mail (e.g., 790). 3. Call group (e.g 770) 4.

  • Page 63: Conditional

    Functions used when receiving calls Step by step Conditional This feature is available when using a CTI (Com- puter Telephony Integration) interface. Incoming calls can be forwarded to a specified destina- tion list, as configured in a TAPI-type application such as a Windows TAPI Browser.

  • Page 64: Disabling Call Forwarding

    Functions used when receiving calls Step by step Disabling call forwarding This feature allows an extension to resume answering incoming calls. Internal/External Press to access the Service menu. Select and confirm. MORE FEATURES? #11=FWD OFF? Enter the code to deactivate call forwarding. Conditional Press to access the Service menu.

  • Page 65: Do Not Disturb

    When an extension configured as a door opener enables this fea- ture, only calls originating from the door opening device will ring. [2] This feature is only available when the HiPath 1100 is connected to a voice mail server. This can be an organization’s own internal serv- er or it can be part of the services provided by a local carrier.
  • Page 66 Functions used when receiving calls Step by step Users can retrieve messages: • from their own telephones • using an external or an internal telephone. The voice mail server may be Internal or External. An internal voice mail server refers to a server owned by the company itself while an external voice mail server refers to a facility outsourced to a local carrier.

  • Page 67: Message Waiting Indicator (Mwi)

    Message Waiting Indicator (MWI) The Message Waiting Indicator (MWI) is used in the HiPath 1100 to help manage voice mail. With this fea- ture when a mailbox (internal or external) receives a new message, a signal or tone indicates that there is a message waiting.

  • Page 68: Activating Receipt Of An Internal Mwi

    Functions used when receiving calls Step by step Confirm. SAVE? Select and confirm. ANOTHER KEY? Programming a key as a MWI for the external server A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an ex- ternal voice mail server.

  • Page 69: Mailbox Access

    Functions used when receiving calls Step by step Select and confirm. MORE FEATURES ? *68=INT WAIT MSG ON? *68=INT WAIT MSG OFF? Press to access the Service menu. Enter the code to enable or deactivate internal MWI. The display shows that this feature is activated. INT WAIT MSG ON The display shows that this feature is deactivated.

  • Page 70: Voice Mail Forwarding

    Example: The HiPath 1100 receives a call of a user who is not at the company at that particular moment. The user’s ex- tension is programmed to use the Mail Voice feature and forward the call to your mailbox.

  • Page 71: Mailbox Greeting Configuration

    Functions used when receiving calls Step by step Example: – The caller hears a message or music while waiting for an answer. Example: "Hello. All our attendants are busy at the moment. Please hold the line". – The caller may leave a message after the greeting. Example: “The person you are calling is not avail- able at the moment".

  • Page 72: Personal Mailbox Activation

    Functions used when receiving calls Step by step EVM does not prompt for a mailbox number when the personal mailbox and an external line mailbox use the same password. For example, When a user accesses an EVM mailbox with the same password used for a mailbox from a line in which the user is a member, that mailbox is al- ways considered as a personal mailbox.
  • Page 73 Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. If your HiPath 1100 is configured "...Using auto- matic seizure of an activated external line" (con- sult the system’s support technician), press the Flash key before selecting your mailbox.

  • Page 74: Second Attendant

    Functions used when receiving calls Step by step Second attendant When a second attendant is configured, it receives calls forwarded by the first attendant (an extension or group) to the second attendant (an extension or group). This occurs when the first attendant is not available or does not answer the call within a specified period of time.

  • Page 75: Hunt Groups (Hg)

    Functions used when receiving calls Step by step Hunt groups (HG) The Hunt group (HG) feature allows you to configure ex- tension groups which are then assigned for answering calls directed to a specific number (up to 10 Hunt groups, from 780 to 789). When a group receives an incoming call, the call rings at one extension at a time.
  • Page 76 Functions used when receiving calls Step by step LOGON/LOGOFF GROUP If the extension belongs to more than one group Select and confirm. JOIN GRP? LEAVE GRP? Enter your group login (ON) or logout (OFF) code. Press the "GP LOGON/GP LOGOFF" key. LOGON/LOGOFF GROUP LOGON/LOGOFF GROUP If an X appears next to the group number (e.g., 770) it...

  • Page 77: Ucd Subscriber Groups

    Functions used when receiving calls Step by step Select and confirm. LEAVE GRP? The ringing signal for the displayed group is deactivated. Select and confirm. #= LV ALL GRPS? The ringing signal for all groups is deactivated. Enter the code for "LV ALL GRPS". Select and confirm.

  • Page 78: Ucd Group Login/Logout

    Functions used when receiving calls Step by step UCD group login/logout Allows an agent, at any time, to enter a group to which he/she belongs. Group login/logout Select and confirm. GP LOGON? GP LOGOFF? qhde Enter the code to login or logout of the UCD group. rhde Enter the code to login or logout of the UCD group.

  • Page 79: Available/Unavailable Agent For A Ucd Group

    Functions used when receiving calls Step by step GP LOGON/GP LOGOFF If an X appears next to the group number (e.g., 790) it 790 X (Name) means that the ringing signal for this group is activated. If a name has been stored for this group, it will be dis- played (if configured by the system’s support techni- cian).

  • Page 80: Ucd Agent In Service Out Of Service

    Functions used when receiving calls Step by step qhdf Enter the code to become available in the UCD group. rhdf Enter the code to become available or unavailable in the UCD group. Press the " UCD GP AVAIL/UNAV" key GP AVAIL/GP UNAV GP AVAIL/GP UNAV The display indicates that the agent is available.

  • Page 81: Show Queue Size To Ucd Agent

    Functions used when receiving calls Step by step IN SERVICE / OUT OF SERVICE The display indicates on that the agent is in service. IN SERVICE The message will only be shown if the extension is on the hook. Show queue size to UCD agent This shows the number of calls in the hold queue of the UCD agent for 5 seconds on the left of the first line of the display.

  • Page 82: Overflow Extension

    Functions used when receiving calls Step by step (see Programming an extension - collect call barring for a UCD subscriber group, in the programming manual) • Collect call barring for Fax/DID Call barring will not work for calls transferred to a Fax/DID.

  • Page 83: Miscellaneous Functions

    Miscellaneous functions Step by step Miscellaneous functions Changing the Password for the elec- tronic lock This is a security feature that protects against unautho- rized use by setting a personal password. Press to access the Service menu. Select and confirm. *93=CHNG PIN? Enter the code to change the password.

  • Page 84: Music On Hold

    Miscellaneous functions Step by step CHGOVR OFF ? Enter the code to deactivate the electronic lock. Enter your 5-digit password (the default is: 00000). The display shows that this feature is activated. LOCK PHONE The display shows that this feature is deactivated. UNLCK PHONE Music on hold This feature plays pre-programmed music during the...

  • Page 85: Busy Signal When Extension Is Busy

    Miscellaneous functions Step by step Busy signal when extension is busy This features allows all telephones in the "Busy Signal" group to automatically switch to a busy signal when a member of the group has a call in progress (see Pro- gramming a digital trunk - busy signal, in the program- ming manual).

  • Page 86: Language/Country Settings

    Miscellaneous functions Step by step Language/country settings This allows you to configure the system specifically ac- cording to the country. Language and currency settings for the telephone dis- play can also be configured. Required: The extension has permission to use this fea- ture.
  • Page 87 Miscellaneous functions Step by step Country Code Malaysia 76010255 IM English 85315585 Spain 96149549 China 98245912 China2 98245924 IM Spanish 98256348 India 98274553 Argentina 99195953 Philippines 99251479 Turkey 53951509 Latvia 23730903 Lithuania 54369901 Italy 70129594 Australia 99168546 United Kingdom 54721445 France 68141859 Korea...

  • Page 88: Relay

    Miscellaneous functions Step by step Relay The relay on the HiPath 1120 music module is used to control all peripheral equipment, such as the door open- er, etc. Press to access the Service menu. Select and confirm. *90=RELAY ON? *90=RELAY OFF? Enter the code to enable or deactivate the relay.

  • Page 89: Activating/Disabling A General Alarm

    If the support technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100. Answer the call to acknowledge that the alarm was de- tected. If the alarm call is not acknowledged, a new at- tempt at a call will be made (as programmed) and the extension will ring again.

  • Page 90: Disabling A General Alarm

    Miscellaneous functions Step by step Disabling a general alarm If an alarm system has been activated, in addition to the alarm signal, it can be deactivated. rmheh Enter the code to deactivate a general alarm. Enter the access code (default is 31994). Alarm clock The alarm clock allows you to program an extension to send the user a reminder at a specific time, at fixed...

  • Page 91: Deleting/Checking A Scheduled Time Reminder

    Miscellaneous functions Step by step For type 4 timed reminder Enter the day, month, hour, minutes (e.g., 05080830 for August 5, 8:30 a.m.. only Confirm. SAVE? or If you make a mistake: Select and confirm. All digits that were entered are de- PREVIOUS? leted and the display returns to the Time Reminder op- tions.

  • Page 92: Alarm Clock/Announcement Association

    Miscellaneous functions Step by step Alarm clock/Announcement association The alarm clock/announcement association allows you to associate an announcement to the scheduled time reminder feature. The second announcement of the voice mail will be used to be played at the answering of a timer reminder call.

  • Page 93: Data Protection

    Miscellaneous functions Step by step Wait for a dial tone. Enter the external number you want to call. Wait for the call to be answered. Start conversation. Once the handset is on-hook, the extension can use its regular class of service. Data protection The data protection feature prevents audio signals gen- erated by the system from affecting data equipment...

  • Page 94: Call Waiting Signaling Tone

    Miscellaneous functions Step by step Call waiting signaling tone With this feature you can block/allow a second call to automatically send a signal (call waiting) when a conver- sation is in progress. Required: The extension being called is busy. Press to access the Service menu. Select and confirm.

  • Page 95: Disabling A Feature

    Miscellaneous functions Step by step Disabling a feature The feature deactivation function allows an extension to deactivate the following features simultaneously: • Call forwarding (conditional and immediate uncondi- tional) • Headphone • Do not disturb • Data protection • Alarm clock •...

  • Page 96: Room Monitor

    DTMF . The telephone is not connected to the system. Connect to the HiPath 1100. Enter the DISA-MSN num- ber (ask your support technician). Wait for a continuous tone (if necessary, switch to DT- MF) then enter your internal number and the lock’s...

  • Page 97: Call Forwarding When There Is No Answer On A Digital Line

    Miscellaneous functions Step by step The support technician may also specify a time for auto- matically enabling/deenabling night service. Automatic night service does not function when Manual control is Select and confirm. NT ANS ON Select and confirm. NT ANS OFF Enter the code to enable or deactivate night service.

  • Page 98: Entrance Telephone - Door Opener

    Miscellaneous functions Step by step swered after the specified timeout (default is 30 seconds), the call is rerouted to the Overflow exten- sion. 4. When an MSN number is assigned to an extension number. The extension assigned is forwarded to another extension. The incoming MSN call will ring at the call forwarding extension destina- tion.

  • Page 99: Activating System Programming

    Miscellaneous functions Step by step Press the "OPEN DOOR" key a second time to open. OPEN DOOR The extension is in sleep mode and calls the en- trance telephone In this case the entrance telephone will receive a call signal. Lift the handset or press the SPEAKER key and identify the person who wants to enter.

  • Page 100: Remote Configuration

    [1] If the system’s serial port is connected to a modem with access to a telephony network, and the remote PC has a modem installed, remote configuration can be carried out using the HiPath 1100 Sys- tem Manager application. Ask your support technician how to do...

  • Page 101: Using The Hipath 1100 System Manager Application

    [1] The system must be activated during a conversation by configuring certain parameters (see General programming - remote configura- tion in the Programming manual). For further information on how to use the HiPath 1100 Manager application refer to the instruc- tions in the Help file.

  • Page 102: Fax Received

    Miscellaneous functions Step by step Fax Received If the system has a Fax/DID Module and a fax machine, you can program a key to indicate when a fax was re- ceived. Required: Fax/DID Module installed and configured. Confirm. FAX RECD? Press the "FAX RECD"...

  • Page 103: Programming The Keys

    Press to access the Service menu. Select and confirm. *91=PRG. KEY? Enter the programming code a key. [1] For system telephones without a display, only the "Store key num- ber" can be programmed. Other functions can only be programmed using the HiPath 1100 System Manager.

  • Page 104: Features For Programmable Keys

    Miscellaneous functions Step by step Select a programmable key. If the key is already pro- grammed for another function, this information will be displayed. Confirm. CHANGE KEY? All programmable features are shown. Select a feature CONFERENCE ? and press to confirm. For example, "CONFERENCE". Optional Select and confirm.
  • Page 105 Miscellaneous functions Step by step Feature Function Using a temporary MSN to make a page 43 call Electronic lock page 83 Pickup - Group page 60 Pickup - Individual page 59 Account code page 55 Urgent call/Recall when busy page 34 Direct communication call page 36 Conference...

  • Page 106: Programming A Procedure Key

    Miscellaneous functions Step by step Feature Function System error messages page 119 Room Monitor page 95 Silent monitoring page 33 Do not disturb page 65 Seizure of a specific Line page 21 Entrance telephone - door opener page 98 Toggle page 46 Phonebook Search page 25...

  • Page 107: Printing Key Labels

    Miscellaneous functions Step by step Enter the programming code a key. Select a programmable key. If the key is already pro- grammed for another function, this information will be displayed. Confirm. CHANGE KEY? Select and confirm. PROCEDURE KEY ? Enter the procedure, for example: "*60231#" •...
  • Page 108 Miscellaneous functions Step by step This service is available on HiPath 1100 Manager (Ad- vanced Configuration -> Programming the keys -> Print- ing key labels). It opens a Microsoft Word document with a label template. Users can configure labels and specify key names, font colors, font size, number of copies to be printed, etc.

  • Page 109: End Key

    Miscellaneous functions Step by step End Key If this key is pressed when the extension is receiving an incoming call, the call will be disconnected. When using a headphone, this key acts as the hook. Press to access the Service menu. Select and confirm.

  • Page 110: Features For Programmable Keys

    Miscellaneous functions Step by step Features for programmable keys only on the HiPath 1100 Manager Programmable keys can be set to enable the following features HiPath 1100 Manager: Feature Function Music on hold page 84 Call waiting signaling tone page 94 Virtual keypad With the "virtual"...

  • Page 111: Storing A Phone Number In A Programmable Key

    Miscellaneous functions Step by step qhmf Enter the code to enable the headphone. rhmf Enter the code to deactivate the headphone. Storing a phone number in a program- mable key Programmable keys can also be used to store numbers that are used most often. System telephone with a display.

  • Page 112: Date And Time Settings

    The extensions are not set up to seize a call that is ringing in a Call group (CG) or Hunt group (HG) Date and time settings If authorized, you can set the HiPath 1100 date and time. The date and time can be shown on your system telephone display.
  • Page 113 PABX during a certain period. These events are defined while the system is being pro- grammed using the programming code (code 246) or using HiPath 1100 Manager. This information can be downloaded using the HiPath 1100 Manager so that the support technician can check the system.

  • Page 114: Special Functions For Isdn Lines

    Special functions for ISDN Lines Step by step Special functions for ISDN Lines Call forwarding on a Digital Line The call forwarding on a digital line feature allows calls to be rerouted to an external number. Depending on whether this feature is programmed, the call parties may see call the MSN/Attendant number of the switch or the original numbers of the participants (see pro- gramming manual - A31003-K1160-B804-*-, "no...

  • Page 115: Disabling Call Forwarding

    Special functions for ISDN Lines Step by step Disabling call forwarding Select and confirm. TRK FW OFF? Enter the code to deactivate call forwarding. Enter the type of call forwarding wanted. 1=IMMEDIATE? 2=ON NO ANSWR? 3=ON BUSY? Enter an option. Enter the call forwarding MSN.

  • Page 116: Anonymous Caller Id (Trace)

    Special functions for ISDN Lines Step by step Anonymous Caller ID (Trace) Allows a local carrier to identify external and malicious anonymous callers. The caller ID can be determined during a call or up to 30 seconds after a call. However, it is critical that the handset remains off the hook.

  • Page 117: Using Features Provided By A Carrier On Isdn Lines

    The local carrier will provide information on which ISDN features can be activated by code in your country (ask your system’s technical sup- port personnel for further information). Siemens is not responsible for any damage/ costs that may be caused by improper use or handling).

  • Page 118: Practical Guide

    Practical guide Step by step Practical guide Care of the telephone • To clean the telephone, use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! • If necessary, you may use a diluted mild detergent (commercially available).

  • Page 119: System Error Messages

    Practical guide Step by step System error messages This function provides indication that an error occurred in the system. The error is signaled on the keys and on the displays of system telephones. Required: System telephone with a display. Select the key programmed for indicating system error ERROR MESSAGE messages.

  • Page 120: Display Messages

    Practical guide Step by step Display Messages This feature shows information on the telephone dis- play about actions performed by the user. Responding to display messages: ERROR ACK Possible cause : This message confirms that an error has occurred. CDR BUFFER FULL Possible cause : Memory space available for tickets is full.

  • Page 121: Index

    Index Index Data protection ........... 93 Direct communication calls ...... 36 Direct message to speakerphone speakerphone auto-answering ..... 37 Account code ..........55 DISA ............. 42 ............... 39 Disabling a feature ........95 Activating/deactivating a general alarm .. 90 Display indications ........
  • Page 122 Index do not disturb UCD agent in Service/ ......... 65 groups out of service ............74 .......... 80 hotline UCD group login/logout ............35 ......78 UCD subscriber groups ............37 ......77 making calls ..........17 caller lists ..........26 MSN calling ..........
  • Page 123 ...... 119 Programming the keys ......103 virtual keypad ........110 end key ..........109 only on the HiPath 1100 Manager ..110 printing key labels ........ 107 procedure for programming Timeout for external calls ......40 the keys ..........
  • Page 124 Index Urgent call/recall when busy ....34 Using a specific line ........21 Using a temporary MSN to make a call . 43 Virtual keypad ........... 110 Voice mail ............ 65 accessing a mailbox ....... 69 forwarding ..........70 leaving a message .........

  • Page 125: Feature Codes

    Feature codes Feature codes Symbols Symbols Explanation Enter numbers, keys, password, internal or external numbers, etc. Signaling with a short beep Lift/replace the handset Start conversation Press the Flash/Fil key. Feature Key/ Service menu Consultation Programmable key is ON 2nd Call Programmable key deleted Blinking Programmable Key Navigation keys...

  • Page 126: Features

    Feature codes Description HiPath 1120 HiPath 1150 HiPath 1190 EVM - Message ports 7491 and 7492 EVM - Virtual ports 744 to 747 Fax/DID - Virtual message ports 740 to 743 USB/CAPI line Substitution for * and # 75 and 76 (accordingly) Features Features can be selected as follows: 1.

  • Page 127: Seizure Of An External Line

    Feature codes Feature Code select key Programming a feature for a feature to be programmed and Redialing Redial Speaker Activate/deactivate speakerphone Activate/deactivate speaker Virtual keypad = Virtual keypad is activated = Main keypad is activated qmheh Checking Relay Status Seizure of an external line Feature Code External call...

  • Page 128: Functions Used For Making Calls

    Feature codes Functions used for making calls Feature Code system speed dialing qd.qh Individual speed dialing qd.qh CHANGE? Individual speed dialing Programming number wait for SAVE? Handsfree answerback wait for Activation Handsfree answerback wait for Deactivation qld p extension with system telephone Direct communication call wait for record message...

  • Page 129: Functions Used During Calls

    Feature codes Silent monitoring qmhh p busy extension (busy extension) does not answer CHANGE? Recall Wait. The telephone rings Activation (Extension does not answer or is busy) 2º) Wait Wait. The telephone rings Recall Deactivation Carrier qhe p MSN position or MSN number Using a Temporary MSN to make a Call external line...

  • Page 130: Functions Used When Receiving Calls

    Feature codes Suffix dialing Retrieving a call on hold (if busy or no answer) Transfer Internal (When an analog trunk pro- extension grammed as “Type of answer- ing signal ” or a digital line is External being used, you must wait for an answer before transferring TRANSFER? the call.

  • Page 131: Miscellaneous Functions

    Feature codes Call forward no answer or qeh p extension, voice mail group, Call busy group or external line Activation Call forward no answer or busy Deactivation Do not disturb Activation Do not disturb Deactivation EVM: Consultation at the exten- VM group password sion being used...
  • Page 132 Call group (CG) and Hunt group (if the extension belongs to more group (HG) Logout than one group) Room monitor (Babyphone) Music on hold qmhed music Activation Music on hold rmhed Deactivation Remote configuration qmmf HiPath 1100 Manager...
  • Page 133 Feature codes 1) Conversation in progress between the programming extension and the remote programmer: qmme Remote programmer must provide: Remote configuration password programming codes. using a standard MF telephone 2) Remote Programmer dials to connect to the system and is answered by a Fax/DID facility prompting for: qmi p password programming codes.

  • Page 134: Alarm Clock

    Feature codes qekl Extended PABX Trace log Activating rekl Extended PABX Trace log Disabling Alarm clock Feature Code Alarm clock qhje p time (for example 1230) Daily Alarm clock qhjf p time (for example 1230) Daily, except weekends Alarm clock qhjg p time (for example 1230) After a specified time period...

  • Page 135: Satellite Pabx

    Feature codes Show queue size to UCD qhdi agent Satellite PABX Feature Code Flash on analog trunk lmd.lmm p Operation as Satellite PABX number of the line Functions for ISDN lines Feature Code Immediate call forwarding qhde p for MSN external Activation Immediate call forwarding...
  • Page 136 "*0" instead of "*57" d) Recovery of a parked call is done with sequence "*57" instead of "*0"; • Feature codes can be changed in the HiPath 1100 Manager. An expert should be consulted in this case.
  • Page 137 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-K1270-U102-4-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

This manual is also suitable for:

Hipath 1120Hipath 1150Hipath 1190Profiset 3030

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