Samsung OFFICESERV 100 Series System Administration & Special Features Manual
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Samsung OFFICESERV 100 Series System Administration & Special Features Manual

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SYSTEM
ADMINISTRATION
SPECIAL FEATURES GUIDE
™
OfficeServ
May 2006
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
AND
for
500
™
7000 Series
™

TABLE OF CONTENTS

.................................................................................... 1
System Ring Plans .......................................................................................................... 2
Manual Ring Plan Change ............................................................................................ 2
Temporary Ring Plan Override ....................................................................................2
Calling The System Operator ...................................................................................... 3
Operator Recalls .............................................................................................................. 3
Executive Barge-in .......................................................................................................... 3
Walking Class of Service ................................................................................................4
In/Out of Group ................................................................................................................4
Direct Inward System Access (DISA) ........................................................................ 5
DISA Security .................................................................................................................... 6
Forced Account Codes ............................................................................................ 6-7
Authorization Codes ...................................................................................................... 7
Using the Tie Line ...................................................................................................... 7-8
Abandon Call List ............................................................................................................ 9
CID on SMDR .................................................................................................................... 9
Number to Name Translation ......................................................................................9
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Summary of Contents for Samsung OFFICESERV 100 Series

  • Page 1: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
  • Page 2 SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ....................10 Customer Level Access Using the PROG Key ............10 Change Feature Passcode ..................11 Set Date and Time Display ................11–12 Reset Station Passcodes to Default ..............12–13 Program Station Names..................13–15 Program Trunk Names ....................16 Program Station Group Names ................17 Program System Speed Dial Numbers ............

  • Page 3: About This Book

    SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different oper- ators during different lunch shifts and Saturday or evening hours of operation.

  • Page 4: Calling The System Operator

    (Please consult with your service company if required). Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way OPERATOR RECALLS responsible for the possible misuse of this feature.

  • Page 5: Direct Inward System Access (Disa)

    OfficeServ 100 20 Groups NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi- (500 through 519) these can be changed to 4 digits if fied by the security code.The DISA line must have disconnect supervision from the required.

  • Page 6: Authorization Codes

    NOT VERIFIED • Lift the handset or press the SPK or MONITOR key. • Dial the tie line access code or press the tie line key. When set for this option the user must enter an account code for all outgoing calls, •...

  • Page 7: Caller Id Special Features

    CALLER ID SPECIAL FEATURES NOTE: The Caller ID features below require optional software and/or hard- ware. Please ask your installation and service company for details. ABANDON CALL LIST The system has a system-wide abandoned calls list that stores CID information for the last 100 calls on the OfficeServ 7000 Series, OfficeServ 500 M and L ver- sion and 50 calls on the OfficeServ 100 that rang but were not answered and were accompanied with valid CID information.

  • Page 8: System Administrator Programming

    WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way re- sponsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.

  • Page 9: Customer Level Access

    CHANGING FEATURE PASSCODE SYSTEM ADMINISTRATOR You can change individual feature passcodes. This program is used to change the PROGRAMMING passcodes for several features. These features are the following: RING PLAN SER- VICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long.

  • Page 10: Reset Station Passcodes To Default

    Failure to enter the time using the 24 hour clock will cause the date to change at 2. Dial the station number OR use the [205] PASSCODE 12:00 P.M. Open customer programming and follow the instructions below. UP and DOWN keys to scroll through PASSCODE:,,,, the keyset numbers and press the ACTION...
  • Page 11 4. Press TRSF to store and exit iDCS / ITP / DS 5000 KEYSETS programming OR press SPK to store COUNT and advance to the next program DIAL 0 < > NOTE: Directory information is always 11 characters. DIAL 1 space DEFAULT DATA: NONE DIAL 2...

  • Page 12: Program Trunk Names

    3. Enter the trunk name using the procedure [704] TRUNK NAME in Program Station Names in Program Station Names and press the SAMSUNG SAMSUNG right soft key to return to step 2 4. Press the left or right soft key to return to step 2 OR press TRSF to store and exit 4.

  • Page 13: Program System Speed Dial Numbers

    PROGRAM SYSTEM SPEED DIAL NUMBERS iDCS KEYSETS 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET The system list starts with 200 numbers and can be increased in blocks of ten. The KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT system may have either 500 or 950 maximum depending on the setting in MMC 861.

  • Page 14: Program System Speed Dial Names

    DCS KEYSETS 3. Enter the name as shown in Program SYS SPEED NAME Station Names and press the right soft 505:SAMSUNG 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT key to return to step 2 OR press the 12 BUTTON KEYSET...

  • Page 15: Program Personal Speed Dial Names For Other Stations

    iDCS KEYSETS 4. Dial the location number (e.g., 05) OR [205] SPEED DIAL press UP or DOWN to select the location 05: _ 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET and press the right soft key to move the KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT cursor OR press the left soft key to return to step 2...

  • Page 16: Create Programmed Station Messages

    KEYPAD - Used to enter characters. 2. Dial the station number (e.g., 205) OR [205] SPEED NAME HOLD - Press to clear entry. press UP or DOWN to select the station and press the right soft key to move the Open customer programming and follow the instructions below.

  • Page 17: Managing Key Assignments

    MANAGING KEY ASSIGNMENTS 2. Dial the station number (e.g., 205) OR [205]ALM REM(1) press UP or DOWN to select the station HHMM: NOTSET You can view station key assignments and add extenders to some of the program- and press the right soft key to move the mable keys for easy one touch operation of frequently used features.

  • Page 18: Programming Account Codes

    PROGRAM KEYS PROGRAMMING ACCOUNT CODES UP & DOWN - Select the extension number. This program is used to add or change account code entries. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. PROGRAM KEYS Open customer programming and follow the instructions below.

  • Page 19: Station Timers

    STATION TIMERS 2. Dial the station number (e.g., 205) OR [205] NO ANS FWD press UP or DOWN key to select the 010 SEC Each station can have five timers customized for them to accommodate station station and press the right soft key OR users with individual work habits.

  • Page 20: Holiday

    Enter the name using the method TRANSLATION:(005) Display shows FOLLOW1 in Program Station Names SAMSUNG TELECOM and press right or left soft key to 2. Press the right soft key to move the RING PLAN return to step 2 above...

  • Page 21: Customer Set Relocation

    CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assign- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- low this program. 18 button keysets and 28 button keysets can be exchanged. If incompatible set types are selected the system will provide an ERROR: NO MATCH message.

  • Page 22: System Maintenance Alarms

    SYSTEM MAINTENANCE N O T E S ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.

This manual is also suitable for:

Officeserv 700 seriesOfficeserv 500 seriesOfficeserv 500 mOfficeserv 500 l

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