Dell PowerEdge R620 Owner's Manual
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Dell PowerEdge R620 Owner's Manual

Owner's manual
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Dell PowerEdge R620
Owner's Manual
Regulatory Model: E16S Series
Regulatory Type: E16S001
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Summary of Contents for Dell PowerEdge R620

  • Page 1 Dell PowerEdge R620 Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001...

  • Page 2: Notes, Cautions, And Warnings

    Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................11 LCD Panel Features ..............................12 Home Screen ..............................12 Setup Menu ...............................13 View Menu ..............................13 Diagnostic Indicators ..........................14 Hard-Drive Indicator Patterns ........................15 Back-Panel Features And Indicators ..............................17 NIC Indicator Codes ............................18 Power Indicator Codes...
  • Page 4 ....................32 Operating With A Setup Password Enabled ...........................32 Entering The UEFI Boot Manager ......................32 Using The Boot Manager Navigation Keys ............................33 Boot Manager Screen ...............................33 UEFI Boot Menu ..........................34 Embedded System Management ..............................34 iDRAC Settings Utility ........................34 Entering The iDRAC Settings Utility 3 Installing System Components....................35 ..............................35 Recommended Tools...
  • Page 5 ......................55 Expansion Cards And Expansion-Card Risers ......................55 Expansion Card Installation Guidelines ..........................57 Removing An Expansion Card ...........................58 Installing An Expansion Card ........................58 Removing Expansion-Card Risers ........................60 Installing Expansion-Card Risers ................................60 SD vFlash Card ...........................60 Replacing An SD vFlash Card ............................61 Internal Dual SD Module ......................61 Removing The Internal Dual SD Module...
  • Page 6 Troubleshooting Expansion Cards ..........................106 Troubleshooting Processors 5 Using System Diagnostics.....................107 ............................107 Dell Online Diagnostics ........................107 Dell Embedded System Diagnostics ..................107 When To Use The Embedded System Diagnostics ....................107 Running The Embedded System Diagnostics ...........................108 System Diagnostic Controls 6 Jumpers And Connectors......................109 ..........................109...
  • Page 7 Disabling A Forgotten Password 7 Technical Specifications.......................113 8 System Messages........................117 ..............................117 LCD Messages ..........................117 Viewing LCD Messages ..........................117 Removing LCD Messages ............................117 System Error Messages ...............................131 Warning Messages ............................131 Diagnostic Messages ..............................131 Alert Messages 9 Getting Help..........................133 ..............................133 Contacting Dell...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators—8 Hard Drive System Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.
  • Page 10 Hard drives (8) Up to eight 2.5 inch hot-swappable hard drives. Up to four 2.5 hot-swappable hard drives and up to two 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs). Figure 2. Front-Panel Features and Indicators—10 Hard Drive System Item...

  • Page 11: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. Used to troubleshoot software and device driver errors NMI button when running certain operating systems.

  • Page 12: Home Screen

    Figure 3. LCD Panel Features Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed •...

  • Page 13: View Menu

    Option Description Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This is useful when trying to match an LCD message with an SEL entry. Select Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format.

  • Page 14: Hard-Drive Indicator Patterns

    Temperature indicator Condition Corrective Action The indicator blinks amber if the Ensure that none of the following conditions exist: system experiences a thermal error A cooling fan is removed or has failed. (for example, a temperature out of System cover, cooling shroud, EMI filler panel, memory- range or fan failure).

  • Page 15: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern (RAID Only) Condition NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time. Blinks green, amber, and off Predicted drive failure Blinks amber four times per second Drive failed...
  • Page 16 Item Indicator, Button, or Icon Description Connector Video connector Allows you to connect a VGA display to the system. USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. Ethernet connectors (4) Four integrated 10/100/1000 Mbps NIC connectors Four integrated connectors: •...

  • Page 17: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold for more than 15 seconds. System identification Allows you to connect the optional system status indicator connector assembly through the optional cable management arm. iDRAC7 Enterprise port Dedicated management port.

  • Page 18: Power Indicator Codes

    1. link indicator 2. activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).

  • Page 19: Other Information You May Need

    NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents.

  • Page 21: Using The System Setup And Boot Manager

    Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 22: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 23: System Setup Main Screen

    System Setup Main Screen NOTE: Press to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 24: Memory Settings Screen

    Menu Item Description System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system.

  • Page 25: Sata Settings Screen

    Menu Item Description Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor Transaction between the sockets or work in normal mode for NUMA. By default, the Alternate RTID ID) Setting (Requestor Transaction ID) Setting is set to Disabled. Virtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization.

  • Page 26: Boot Settings Screen

    Menu Item Description Port E Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device. By default, Port E is set to Auto. Port F Auto enables BIOS support for the device attached to SATA port F. Off disables BIOS support for the device.

  • Page 27: Serial Communications Screen

    Menu Item Description NOTE: This option is displayed only if IDSDM is installed on the system board. Internal SD Card If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is Redundancy written to the active SD card.

  • Page 28: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 29: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 30: System And Setup Password Features

    Menu Item Description Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled. By default the Keyboard NumLock is set to On. NOTE: This field does not apply to 84-key keyboards. Report Keyboard Errors Allows you to set whether keyboard-related error messages are reported during system boot.

  • Page 31: Deleting Or Changing An Existing System And/Or Setup Password

    Use the following guidelines to assign the system password: – A password can have up to 32 characters. – The password can contain the numbers 0 through 9. – Only lower case letters are valid, upper case letters are not allowed. –...

  • Page 32: Operating With A Setup Password Enabled

    If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be powered down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered.

  • Page 33: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Enables you to access the System Setup. Setup System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option you wish to use and press .

  • Page 34: Embedded System Management

    Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.

  • Page 35: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 36: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 38 Figure 12. Inside the System—8 Hard Drive System 1. control panel assembly 11. storage controller card 2. cable securing clip 12. network daughter card cooling shroud 3. cooling fans (7) 13. DIMMs (24) 4. cable securing bracket 14. heat sink for processor 2 5.

  • Page 39: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 41 The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket black, and the third socket green.

  • Page 42: General Memory Module Installation Guidelines

    Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Operating Frequency (in MT/s)

  • Page 43: Mode-Specific Guidelines

    • Memory modules of different sizes can be mixed provided that other memory population rules are followed (for example, 2 GB and 4 GB memory modules can be mixed). • Populate four DIMMs per processor (one DIMM per channel) at a time to maximize performance. •...

  • Page 44: Sample Memory Configurations

    • Memory modules must be identical in size, speed, and technology. • DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs. This ensures that identical DIMMs are installed in matched pairs - for example, A1 with A2, A3 with A4, A5 with A6, and so on.

  • Page 45: Two Processors

    System Capacity DIMM Size (in Number of DIMM Rank, Organization, DIMM Slot Population (in GB) DIMMs and Frequency NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be installed in slots A9 and A11.

  • Page 46: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 47: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Hard Drives

    Locate the memory-module sockets. Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket. If a memory module blank is installed in the socket, remove it. NOTE: Retain removed memory-module blank(s) for future use. CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.

  • Page 49: Installing A 2.5 Inch Hard-Drive Blank

    Figure 17. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 2.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel.

  • Page 50: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Installing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Replacing The Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 56 Table 3. Systems Supporting Three PCIe Expansion Cards Riser PCIe Slot Processor Connection Height Length Link Width Slot Width Processor 2 Low Profile Half Length Processor 2 Low Profile Half Length Processor 1 Low Profile Half Length NOTE: Both the processors must be installed to use riser 1 slots. Table 4.

  • Page 57: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 59 Figure 24. Removing and Installing the Expansion Card Riser 1 1. expansion-card riser 1 2. expansion card 3. riser guide back (right) 4. riser guide back (left) 5. connector Figure 25. Removing and Installing the Expansion Card Riser 3...

  • Page 60: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Removing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Installing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 68 Figure 29. Removing and Installing the Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 69 Figure 30. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 70: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Power Supplies

    Open the system. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 72: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Wiring Instructions For A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 75 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 76: Removing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 77: Installing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 78: Removing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. Open the system. Press the touch points and lift the system battery cover up and away from the network daughter card cooling shroud.

  • Page 80: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 81 Figure 39. Removing and Installing the 2.5 Inch (x4) Hard-Drive Backplane 1. hard-drive backplane 2. backplane signal cable 3. backplane power cable 4. release tab 5. SAS A cable Figure 40. Cabling Diagram—2.5 Inch (x4) Systems...
  • Page 82 3. integrated storage controller card 4. SAS connector on system board 5. SAS backplane Figure 41. Removing and Installing the 2.5 Inch (x4 SAS Hard-Drive and x2 Dell PowerEdge Express Flash [PCIe SSD]) Backplane 1. backplane signal cable 6. release tabs (2) 2.
  • Page 83 Figure 42. Cabling Diagram—Systems With the 2.5 Inch (x4 SAS and x2 PCIe SSD) Hard-Drive Backplane 1. cable retention bracket 5. SAS connector on system board 2. system board 6. SAS and PCIe SSD backplane 3. PCIe SSD card 4. integrated SAS controller card Figure 43.
  • Page 84 1. backplane signal cable 2. backplane power cable 3. SAS A cable 4. release tabs (2) 5. SAS B cable Figure 44. Cabling Diagram—2.5 Inch (x8) Systems 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5.
  • Page 85 Figure 45. Cabling Diagram—2.5 Inch (x8) Systems 1. cable retention bracket 2. system board 3. SAS controller card 4. SAS backplane Figure 46. Removing and Installing the 2.5 Inch (x10) Hard-Drive Backplane...

  • Page 86: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Installing The Control Panel Board-8 Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 89 If installed, remove the front bezel. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. Open the system. CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking tab on the connector is released before removal and insertion.

  • Page 90: Installing The Control Panel-8 Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Installing The Control Panel-10 Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Installing The Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 95 a. mini SAS cable connector b. metal tab c. connector on the system board Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. Grasp the system-board holder, lift the blue release pin, slide the system board toward the front of the system, and lift the system board out of the chassis.

  • Page 96: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 108: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 109: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 6. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 110: System Board Connectors

    System Board Connectors Figure 53. System Board Connectors and Jumpers Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_BP0 Hard-drive backplane power connector J_TBU Tape backup unit power connector J_PS1 PSU 1 power connector J_RIPS Redundant internal persistent storage unit connector J_NDC...
  • Page 111 Item Connector Description J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector TOUCH POINT Touch point for holding system board J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE...

  • Page 112: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half-length x8 link (Slot 2) One half-height, half-length x16 link Riser 2 (Slot 1) One half-height, half-length x8 link or one half- height, half-length x16 link...
  • Page 114 6–hard-drive systems Up to four 2.5 inch, internal, hot-swappable SAS, SATA, or Nearline SAS hard drives and up to two 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs) 8–hard-drive systems Up to eight 2.5 inch, internal, hot-swappable SAS, SATA, or Nearline SAS hard drives 10–hard-drive systems...
  • Page 115 16 MB shared Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Standard Operating Temperature Continuous operation: 10 °C to 35 °C at 10% to 80% relative humidity (RH), with 26 °C max dew point. De-rate maximum allowable dry bulb temperature at 1 °C per 300...
  • Page 116 130 W (4 core) and 135 W processor is not supported • Redundant power supplies are required • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported Storage Temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum...

  • Page 117: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 118 Error Code Message Information AMP0302 Message The system board < name > current is greater than the upper warning threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 119 Error Code Message Information BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed. Check battery. Details The system board battery is either missing or bad. Action Getting Help. BAT0017 name > battery has failed. Message The <...
  • Page 120 Error Code Message Information CPU0204 Message CPU < number > < name > voltage is outside of range. number > < name > voltage is outside of range. Re-seat CPU. LCD Message CPU < Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown.
  • Page 121 Error Code Message Information 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor.
  • Page 122 Error Code Message Information Details Fan has failed. Action Remove and reinstall failed fans or install additional fans. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The < Details The absent device may be necessary for proper operation. System functionality may be degraded.
  • Page 123 Error Code Message Information Action Check the memory configuration. Re-seat the memory modules. If the issue persists, Getting Help. MEM0701 Message Correctable memory error rate exceeded for < location >. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error.
  • Page 124 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1308 Message A PCI parity error was detected on a component at bus < bus >device< device >function func >. < LCD Message PCI parity error on bus < bus >...
  • Page 125 Error Code Message Information Action Remove and re-seat the failed disk. If the issue persists, see Getting Help. PDR1016 number > is removed from disk drive bay < bay >. Message Drive < number > removed from disk drive bay < bay >. Check drive. LCD Message Drive <...
  • Page 126 Error Code Message Information LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0016 number >...
  • Page 127 Error Code Message Information PSU0035 Message An over voltage fault detected on power supply < number >. number >. Check PSU. LCD Message Over voltage fault on PSU < Action Check input power or reinstall the power supply. If the issue persists, see Getting Help.
  • Page 128 Error Code Message Information Action Check the event log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly. PWR1005 Message The system performance degraded because the user-defined power capacity has changed. Details The user-defined power settings have affected system operation.
  • Page 129 Error Code Message Information Action Reinstall the SD module. RFM2004 name >. Message Failure detected on Internal Dual SD Module < name > failed. Check SD Card. LCD Message Internal Dual SD Module < Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and remove and reinstall SD cards.
  • Page 130 Error Code Message Information SEL1204 Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure. Details If the system event log failed to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Re-configure system to the minimum supported configuration.

  • Page 131: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 133: Getting Help

    Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.

This manual is also suitable for:

E16s series

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