Motorola SB6121 Quick Reference Manual
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Motorola SB6121 Quick Reference Manual

Docsis 3.0 modem
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See also: User Manual , Installation Manual
Quick Reference Guide - Motorola SB6121
Version Date: v1.0 September 2011
Field Operations

Table of Contents

Table of Contents ............................................................................................................................ 1
Introduction ..................................................................................................................................... 1
Installation ....................................................................................................................................... 2
Additional Warehouse Information ............................................................................................... 2
Installation Procedure .................................................................................................................. 2
Rear Panel Connections ................................................................................................................. 2
Front Panel Display ......................................................................................................................... 3
Start-Up Sequence .......................................................................................................................... 4
Troubleshooting Tips ....................................................................................................................... 4
Rule out RF ................................................................................................................................. 4
LEDs and Error conditions ........................................................................................................... 4
Troubleshooting Tips ................................................................................................................... 5
Version History/Document Control ................................................. Error! Bookmark not defined.5

Introduction

Motorola's DOCSIS 3.0 Modem includes a number of major
enhancements including channel bonding and IPv6. Motorola's
DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0
features.
DOCSIS 3.0 provides a number of enhancements earlier versions
of DOCSIS, but most notably, channel bonding. Channel bonding
enables multiple downstream and upstream channels to be
"virtually-bonded" together to be used by a single subscriber. This
increases downstream speeds up to 1 Gbps, and upstream
throughput up to a minimum rate of 120 Mbps. Additionally,
DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV).
IPv6 greatly expands the number of Internet addresses that
operators may use.
This document was developed to assist all Technical Operations
employees with the proper steps of installing, configuring, and
troubleshooting the Motorola SB6121 modem.
Technical Operations Academy
Quick Reference Guide
 
 
 
 
 
 
 
 
 
 
 
 
 
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Summary of Contents for Motorola SB6121

  • Page 1: Table Of Contents

      Version History/Document Control ..........Error! Bookmark not defined.5   Introduction Motorola’s DOCSIS 3.0 Modem includes a number of major enhancements including channel bonding and IPv6. Motorola’s DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0 features. DOCSIS 3.0 provides a number of enhancements earlier versions of DOCSIS, but most notably, channel bonding.

  • Page 2: Installation

    Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be found on the bottom of the modem. These items will need to be entered into CSG in order for the gateway to operate. CSG Field  Motorola SB6121 modem  SERIAL NUMBER ...

  • Page 3: Front Panel Display

    Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should be used during installation, configuration, and troubleshooting. Use them as a visual reference for how and what the modem is performing. Light Flashing POWER Power is This light should not flash...

  • Page 4: Start-Up Sequence

    Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of steps when first connected to power and RF signal. The SB6121 start-up steps are: A. Power On Self Test (POST). If LED remains off, modem is faulty.

  • Page 5: Troubleshooting Tips

    Quick Reference Guide: Motorola SB6121 Troubleshooting Tips  Release and Renew the IP address on computer if its unable to access the internet or the modem’s setup page  Reboot the computer  Disable the proxy settings in the computer’s web browser, and temporarily disable any firewall software during the setup of the gateway.