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Dell PowerEdge M420 Owner's Manual

Dell poweredge m420 systems owner's manual
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See also: Administrator's Manual, Reference Manual
Dell PowerEdge M420 Systems
Owner's Manual
Regulatory Model: QHB
Regulatory Type: QHB Series
Table of Contents
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Summary of Contents for Dell PowerEdge M420

  • Page 1 Dell PowerEdge M420 Systems Owner's Manual Regulatory Model: QHB Regulatory Type: QHB Series...

  • Page 2: Notes, Cautions, And Warnings

    Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................7 ...................................7 Overview ........................8 Front-Panel Features And Indicators ............................8 Solid State Drive Features ...........................10 Other Information You May Need 2 Using The System Setup And Boot Manager...............11 ..........................11 Choosing The System Boot Mode ............................12 Entering System Setup ........................12...
  • Page 4 3 Installing Blade Components....................25 ..............................25 Recommended Tools ..........................25 Removing And Installing A Sleeve ............................25 Removing The Sleeve ............................26 Installing The Sleeve ...........................27 Removing And Installing A Blade ............................27 Removing A Blade .............................27 Installing A Blade ..............................28 Inside The Blade ...........................28 I/O Module Mezzanine Card ......................28 Mezzanine Card Installation Guidelines...
  • Page 5 Troubleshooting The Blade System Board .......................56 Troubleshooting The NVRAM Backup Battery 5 Using System Diagnostics.......................57 ............................57 Dell Online Diagnostics ........................57 Dell Embedded System Diagnostics ..................57 When To Use The Embedded System Diagnostics ....................57 Running The Embedded System Diagnostics ..........................58 System Diagnostic Controls 6 Jumpers And Connectors......................59...
  • Page 6 ..............................121 Contacting Dell...

  • Page 7: About Your System

    NOTE: To ensure proper operation and cooling, all blade slots in the sleeve must be populated at all times with either a blade or quarter-height blade blank(s). NOTE: For complete instructions on operating the quarter-height blades, see the M1000e Enclosure Owner's Manual and the CMC User's Guide at support.dell.com/manuals. Figure 1. Sleeve and Blade — Overview 1. quarter-height blade 2.

  • Page 8: Front-Panel Features And Indicators

    Figure 2. Blade Slot Numbering Front-Panel Features And Indicators Figure 3. Front-Panel Features and Indicators 1. blade handle release button 2. solid state drives (2) 3. USB connectors (2) 4. blade power button/indicator Solid State Drive Features Your system supports two 1.8 inch uSATA Solid State Drives (SSD). The SSDs plug into the SSD backplane inside the blade.
  • Page 9 Figure 4. SSD Features 1. activity indicator (green) 2. status indicator (green and amber) NOTE: If the SSD is in Advanced Host Controller Interface (AHCI) mode, the status LED remains off. Drive-Status Indicator Pattern Condition Blinks green two times per second Identifying drive or preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all SSDs are...

  • Page 10: Other Information You May Need

    Dell Chassis Management Controller User’s Guide provides information on installing, configuring and using • the Chassis Management Controller (CMC). • For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/ manuals. • Dell systems management application documentation provides information about installing and using the systems management software.

  • Page 11: Using The System Setup And Boot Manager

    Keystroke Description Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 allows you to access utilities such as embedded system diagnostics. For more information, see the Dell LC2 documentation. ...

  • Page 12: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 13: System Bios Screen

    Menu Item Description iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.

  • Page 14: Memory Settings Screen

    Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memory.

  • Page 15: Boot Settings Screen

    Menu Item Description DCU Streamer Allows you to enable or disable DCU streamer prefetcher. By default, the DCU Streamer Prefetcher Prefetcher option is set to Enabled. DCU IP Prefetcher Allows you to enable or disable DCU IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled.

  • Page 16: Integrated Devices Screen

    Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller. By default, the Integrated Controller RAID Controller option is set to Enabled. User Accessible USB Allows you to set the user accessible ports. Selecting All Ports Off disables all USB ports. By Ports default, the User Accessible USB Ports option is set to All Ports On.

  • Page 17: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 18: System Security Screen

    System Security Screen Menu Item Description Intel AES-NI The Intel AES-In option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard set and is set to Enabled by default. System Password Allows you to set the system password. This option is read-only if the password jumper is not installed in the system.

  • Page 19: System And Setup Password Features

    Menu Item Description Report Keyboard Errors Allows you to set whether keyboard-related error messages are reported during system boot. By default, the Report Keyboard Errors field is set to Report. F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled.

  • Page 20: Using Your System Password To Secure Your System

    – The following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). A message prompts you to re-enter the system password. Re-enter the system password that you entered earlier and click OK. Select Setup Password, enter your system password and press or . A message prompts you to re-enter the setup password.

  • Page 21: Operating With A Setup Password Enabled

    NOTE: You can disable password security while logging on to the system. To disable the password security, turn on or reboot your system, type your password and press . Operating With A Setup Password Enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Incorrect Password! Number of unsuccessful password attempts: ...

  • Page 22: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Enables you to access the System Setup. Setup System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu Menu Item Description Boot From File Sets a one-time boot option not included in the boot option list.

  • Page 23: Idrac Settings Utility

    Enable a LAN Platform Event Trap (PET) destination • Attach or detach the Virtual Media devices For more information on using iDRAC7, see the iDRAC7 User's Guide, at support.dell.com/manuals. Entering The iDRAC Settings Utility Turn on or restart the managed system.

  • Page 25: Installing Blade Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 26: Installing The Sleeve

    Figure 5. Removing and Installing a Sleeve 1. sleeve handle cover 5. guide rail on enclosure 2. sleeve handle 6. sleeve 3. sleeve/blade slot 4. guide rail on sleeve Installing The Sleeve Remove the I/O connector covers from the I/O connectors on the sleeve and save for future use. Remove the cover from the sleeve handle.

  • Page 27: Removing And Installing A Blade

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 28: Inside The Blade

    This card must match the fabric type of the I/O modules installed in the corresponding I/O module bays. M1000e Enclosure NOTE: For more information on I/O modules, see "Guidelines for Installing I/O Modules" in the Owner's Manual at support.dell.com/manuals.

  • Page 29: Removing A Mezzanine Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 30: Installing A Mezzanine Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 31: Lom Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 32: Solid State Drives

    Install the blade in the sleeve. Solid State Drives • The system supports up to two 1.8 inch uSATA Solid State Drives (SSDs). • All SSDs connect to the blade system board through the SSD backplane. • SSDs are supplied in special hot-swappable drive carriers that fit in the SSD slots. •...

  • Page 33: Installing A Solid State Drive

    Installing A Solid State Drive CAUTION: When a replacement hot-swappable SSD is installed and the blade is powered on, the SSD automatically begins to rebuild. Make absolutely sure that the replacement SSD is blank or contains data that you wish to have over-written. Any data on the replacement SSD is immediately lost after the SSD is installed. NOTE: Not all operating systems support hot-swappable drive installation.

  • Page 34: Installing An Ssd In The Ssd Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Installing The Ssd Backplane

    Slide the blue release latches up. Slide the SSD backplane away from the card-edge connector on the management riser card and lift the SSD backplane out of the blade. Figure 13. Removing and Installing the SSD Backplane 1. SSD backplane 2.

  • Page 36: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 37 Figure 14. Removing and Installing a Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.

  • Page 38: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 41: Installing The Blade System Board

    WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components. Remove the SD card and the vFlash card.

  • Page 42: Processor/Dimm Blank

    Install the blade in the sleeve. iDRAC7 User's Guide at Import your new or existing iDRAC Enterprise license. For more information, see the support.dell.com/manuals. Processor/DIMM Blank CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor / DIMM blank in the vacant socket to ensure proper system cooling.

  • Page 43: Installing A Processor/Dimm Blank

    Figure 18. Removing and Installing a Processor/DIMM Blank 1. processor socket 2. processor/DIMM blank 3. tabs (2) 4. heat sink retention sockets (2) Installing A Processor/DIMM Blank Remove the blade from the sleeve. If installed, remove the processor and heat sink. For more information, see Removing A Processor. Remove the blade system board.
  • Page 44 Memory bus operating frequency can be 1600 MT/s or 1333 MT/s depending on: • DIMM configuration (number of ranks) • maximum frequency of the DIMMs • DIMM operating voltage • system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized) •...

  • Page 45: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. •...

  • Page 46: Sample Memory Configurations

    NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. NOTE: Both Advanced ECC/Lockstep and Optimizer modes support Memory Sparing. Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed physical memory.

  • Page 47: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Management Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing The Management Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Replacing The Sd Vflash Card

    NOTE: If the Redundancy option is set to Mirror mode in the Integrated Devices screen of the system setup, you must follow the instructions in step 5 through step 7 to avoid loss of data. Remove the blade from the sleeve. If the redundancy option is set to Disabled, replace the failed SD card with a new SD card.
  • Page 52 Figure 23. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot...

  • Page 53: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Troubleshooting Solid State Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Troubleshooting The Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 58: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 59: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2400 product family Memory Architecture 1600 MT/s or 1333 MT/s, DDR3 and LV-DDR3 DIMMs Memory module sockets Six 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual- rank), 16 GB (dual-rank), and 32 GB (quad-rank) Minimum RAM 2 GB (single processor configuration)
  • Page 62 CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage Temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.

  • Page 63: System Messages

    System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber.

  • Page 64: Error Codes

    Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 Message The system board < name > current is less than the lower warning threshold. name >...
  • Page 65 Error Code Message Information 4. If the issue persists, see Getting Help. AMP0306 name > current is less than the lower warning threshold. Message Disk drive bay < name > current is outside of the optimum range. Details Disk drive bay < Action 1.
  • Page 66 Error Code Message Information Details Disk drive bay < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.
  • Page 67 Error Code Message Information 4. If the issue persists, see Getting Help. AMP0316 Message System level current is outside of range. LCD Message System level current is outside of range. Details System level current is outside of the optimum range. Action 1.
  • Page 68 Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0322 Message Chassis power level current is outside of range. Details Chassis power level current is outside of the optimum range. Action 1.
  • Page 69 Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period.
  • Page 70 Error Code Message Information ASR0106 Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. ASR0107 Message The watchdog timer pre-timeout interrupt was initiated. Details The operating system or an application failed to communicate within the time-out period.
  • Page 71 Error Code Message Information Action Check system fans. Replace the < name > battery. CBL0006 Bay ID >. Message Multiple storage controllers are incorrectly connected to the same backplane < Details Unsupported backplane configuration. Action Check backplane configuration. Reconnect cable. If the issue persists, see Getting Help.
  • Page 72 Error Code Message Information 3. If the issue persists, see Getting Help. CPU0005 number > configuration is unsupported. Message CPU < number > configuration is unsupported. Check CPU or BIOS revision. LCD Message CPU < Details System is unable to boot or may run in a degraded state. Action Review the technical specifcations for supported processor types.
  • Page 73 Error Code Message Information CPU0102 Message CPU < number > temperature is greater than the upper warning threshold. Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0103 number > temperature is greater than the upper critical threshold. Message CPU <...
  • Page 74 Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0203 Message CPU <...
  • Page 75 Error Code Message Information Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn system off and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn system on. 5.
  • Page 76 Error Code Message Information 5. If the issue persists, see Getting Help. CPU0801 number > voltage regulator module failed. Message CPU < number > voltage regulator module failed. Re-seat module. LCD Message CPU < Details System performance may be degraded or the system may fail to operate. Action 1.
  • Page 77 Error Code Message Information CPU0805 Message The power input for CPU < number > voltage regulator module is outside of range, but it is attached to the system. Details System performance may be degraded or the system may fail to operate. Action 1.
  • Page 78 Error Code Message Information HWC1009 Message The backplane is absent. LCD Message The backplane is absent. Check hardware. Details The backplane may be necessary for proper operation. System functionality may be degraded. Action If removal was unintended, check presence, then reinstall or reconnect. HWC1010 Message The backplane is disabled.
  • Page 79 Error Code Message Information Action If removal was unintended, check presence of the server, then reinsert. HWC3004 number > is removed. Message IO module < Action If removal was unintended, check presence of the IO module, then reinsert. HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU.
  • Page 80 Error Code Message Information Action Update the CMC firmware. If the issue persists, see Getting Help. HWC5006 name >. Message A failure is detected on < Action If the issue persists, see Getting Help. HWC5008 name >. Message Console is not available for the < Action If the issue persists, see Getting...
  • Page 81 Error Code Message Information Action Remove and reapply input power. If the issue persists, see Getting Help. HWC6003 name > controller is booting. Message The < HWC6004 name > controller. Message Cannot communicate with < Details Information and status from the controller is unavailable. Action Remove and reapply input power.
  • Page 82 Error Code Message Information MEM0000 Message Persistent correctable memory errors detected on a memory device at location(s) location >. < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help MEM0001 location >.
  • Page 83 Error Code Message Information MEM0009 Message Memory device at location < location > is throttled. Details System performance is degraded. Action If unexpected, review system logs for power or thermal exceptions. MEM0010 location > is over heating. Message Memory device at location < location >...
  • Page 84 Error Code Message Information Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help. MEM1016 location > is not installed correctly. Message Memory device at location <...
  • Page 85 Error Code Message Information LCD Message SBE log disabled on < location >. Re-seat memory. Details Errors are being corrected but no longer logged. location >. Action Review system logs for memory exceptions. reinstall memory at location < OSE0000 Message A critical stop occurred during OS load. Details The system halted due to an exception during operating system load or operating system initialization.
  • Page 86 Error Code Message Information OSE1009 Message Failed to boot from CD-ROM. Action Review system boot configuration and boot media. Verify the media in the CDROM is bootable. See system video for additional information. OSE1011 Message Failed to boot from ROM. Action Check system event logs for additional exception information.
  • Page 87 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1314 Message A bus correctable error was detected on a component at bus < bus >device< device >function func >. < Details System performance may be degraded.
  • Page 88 Error Code Message Information LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1346 number >. Message A software error was detected on a component at slot < Action Reboot the system and update the component drivers.
  • Page 89 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1362 Message Bus performance degraded for a component at slot < number >. Details System performance may be degraded. The bus is not operating at maximum speed or width.
  • Page 90 Error Code Message Information PCI3006 Message Failed to get Link Tuning or FlexAddress data from iDRAC. Details Either the BIOS or BMC/iDRAC firmware is out of date and does not support FlexAddress. Action Update BIOS, and BMC/iDRAC firmware. If the issue persists, see Getting Help.
  • Page 91 Error Code Message Information Details The controller detected a drive removal. Action If unintended, verify drive installation. Remove and re-seat the indicated disk. If the issue persists, see Getting Help. PDR1001 number > in disk drive bay < bay >. Message Fault detected on drive <...
  • Page 92 Error Code Message Information PST0130 Message Memory is configured, but not usable. LCD Message Memory is configured, but not usable. Check memory devices Details The system BIOS encountered device failures or speed configurations that resulted in unused memory. Action Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 93 Error Code Message Information Action Remove and reapply input power. If the issue persists, see Getting Help. PST0137 Message Parity error. LCD Message Parity error. Power cycle system. Details System BIOS detected a parity error during post. Action Remove and reapply input power. If the issue persists, see Getting Help.
  • Page 94 Error Code Message Information Details TXT boot failed. This could be related to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed. Action Check TPM presence. Remove and reapply input power. If the issue persists, see Getting Help.
  • Page 95 Error Code Message Information Action Check system video and review event log for additional information. PST0256 Message POST fatal error detected. LCD Message POST fatal error detected. Details System BIOS detected a functional or configuration issue during system POST. Action Check system video and review event log for additional information.
  • Page 96 Error Code Message Information PSU0006 Message Power supply < number > type mismatch. number > is incorrectly configured. Check PSU. LCD Message Power supply < Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0007 number >...
  • Page 97 Error Code Message Information Action Remove input power and reinstall supply at the next service window. PSU1203 Message The power supplies are not redundant. LCD Message Lost PSU redundancy. Check PSU cables. Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change.
  • Page 98 Error Code Message Information PWR1005 Message The system performance degraded because the user-defined power capacity has changed. Details The user-defined power settings have affected system operation. Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity.
  • Page 99 Error Code Message Information RFM1008 Message Failure detected on Removable Flash Media < name >. name > failed. Check SD Card. LCD Message Removable Flash Media < Details An error was reported during a SD card read or write. Action Reseat the flash media, if the issue persists replace the media.
  • Page 100 Error Code Message Information Details The card is write-protected by the physical latch on the SD card. IDSDM cannot use a write-protected card. Action If unintended, remove the media and disable write protection. RFM1034 Message Media not present for Removable Flash Media. Details The SD card is not detected or not installed.
  • Page 101 Error Code Message Information RFM2004 Message Failure detected on Internal Dual SD Module < name >. name > failed. Check SD Card. LCD Message Internal Dual SD Module < Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and remove and reinstall SD cards.
  • Page 102 Error Code Message Information Details TXT Post failure. System configuration may have changed. Action Check system hardware inventory and software configuration. SEC0044 Message SINIT Authenticated Code Module detected an Intel Trusted Execution Technology (TXT) error at boot. LCD Message SINIT detected a TXT error at boot. Check system configuration. Details TXT initialization failure.
  • Page 103 Error Code Message Information SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. SEL0008 Message Log is full. Details When the event log is full, additional events are not written to the log. Older events may be overwritten and lost.
  • Page 104 Error Code Message Information Details System setup displays the system boot order. The local video screen may also show additional information. (IPMI sensor type code 1eh - offset 00h). Action Check system boot settings. Check if mass storage controller configuration settings are applicable.
  • Page 105 Error Code Message Information SEL1506 Message Lost communications with Chassis Group Member < number >. Details The primary CMC has lost communication with the indicated member CMC. Action Check the network cable and network connections. SEL1508 number > could not join the Chassis Group. Message Member <...
  • Page 106 Error Code Message Information Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0101 name > temperature is less than the lower critical threshold. Message The system board < name > temperature is outside of range. LCD Message System board <...
  • Page 107 Error Code Message Information TMP0108 Message The memory module < number > temperature is greater than the upper warning threshold. LCD Message Memory module < number > temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or one or more fans may have failed. name >...
  • Page 108 Error Code Message Information TMP0116 Message The < name > temperature is outside of range. name > temperature is outside of range. Check Fans LCD Message The < Action Check the system operating environment and review event log for fan failures. TMP0118 Message The system inlet temperature is less than the lower warning threshold.
  • Page 109 Error Code Message Information Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0126 Message Disk drive bay temperature is greater than the upper warning threshold. LCD Message Disk drive bay temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or one or more fans may have failed.
  • Page 110 Error Code Message Information 3. If the issue persists, see Getting Help. VLT0101 name > voltage is less than the lower critical threshold. Message Processor module < name > voltage is outside of range. LCD Message Processor module < Details System hardware detected an over voltage or under voltage condition.
  • Page 111 Error Code Message Information 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists, see Getting Help. VLT0200 name > voltage is less than the lower critical threshold. Message The system board < LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition.
  • Page 112 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3.
  • Page 113 Error Code Message Information VLT0208 Message The memory module < number > < name > voltage is greater than the upper warning threshold. LCD Message Memory module < number > < name > voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode.
  • Page 114 Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0213 name > voltage is less than the lower critical threshold. Message The disk drive bay <...
  • Page 115 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
  • Page 116 Error Code Message Information VLT0221 Message The < name > voltage is greater than the upper critical threshold. name > voltage is outside of range. LCD Message The < Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode.
  • Page 117 Error Code Message Information 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0226 name > voltage is greater than the upper warning threshold. Message The memory module < LCD Message Memory module <...
  • Page 118 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0231 number >...

  • Page 119: Warning Messages

    Error Code Message Information 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 121: Getting Help

    Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.

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