HP 600 Maintenance And Service Manual
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HP 600 Maintenance And Service Manual

Hp storageworks 600 modular disk system maintenance and service guide
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HP StorageWorks 600 Modular Disk System
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 495106-007
February 2011
Edition: 7
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Summary of Contents for HP 600

  • Page 1 HP StorageWorks 600 Modular Disk System Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2008, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Customer self repair ........................5 Parts only warranty service ......................... 5 Illustrated parts catalog ....................... 16 Mechanical components ........................... 16 System components ..........................19 Removal and replacement procedures ................... 23 Required tools ............................23 Safety considerations ..........................23 Preventing electrostatic discharge ....................23 Warning and caution messages ......................
  • Page 4 Acronyms and abbreviations ......................61 Index ............................62 Contents 4...

  • Page 5: Customer Self Repair

    Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
  • Page 6 Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 7 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP.
  • Page 8 defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
  • Page 9 enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 5) Chassis — — Internal rail kit 455980-001 Hard drive drawer bezel 455973-001 Optional Power supply blank 441825-001 Mandatory I/O module blank 463756-001 Mandatory Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
  • Page 17 No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention “Non” dans le Catalogue illustré. Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente.
  • Page 18 Illustrated parts catalog 18...

  • Page 19: System Components

    System components Item Description Spare part number Customer self repair (on page 5) I/O module with tray and cable 498472-001 Mandatory 413996-001 Mandatory Power supply 441830-001 Mandatory Power block board kit 455975-001 Optional a) UID/power switch board with cables — —...
  • Page 20 Item Description Spare part number Customer self repair (on page 5) b) Dual 7-segment display board — — c) Power supply boards — — d) Power supply/7-segment ribbon cable — — e) Crossover cable — — f) I/O cage assembly —...
  • Page 21 Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 22 Illustrated parts catalog 22...

  • Page 23: Removal And Replacement Procedures

    Removal and replacement procedures Required tools The following items are required for some procedures: • T-8 Torx screwdriver • T-10 Torx screwdriver • T-15 Torx screwdriver • Phillips screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
  • Page 24 WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

  • Page 25: Power Down

    WARNING: A risk of electric shock from high leakage current exists. Before connecting the AC supply to the power enclosures, be sure that the electrical outlets are properly grounded (earthed). CAUTION: Always be sure that equipment is properly grounded and that you follow proper grounding procedures before beginning any installation procedure.

  • Page 26: Hard Drive Blank

    Extend the hard drive drawer. WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers. CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600 for an extended period of time with the drawer open. Hard drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600...

  • Page 27: Hard Drive

    Remove the hard drive blank. To replace the blank, slide the blank into the bay until it locks into place. Hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600 unless all bays are populated with either a component or a blank. Remove a drive only when there is another drive ready to install or the MDS600 is powered down.

  • Page 28: Hard Drive Drawer Bezel

    Remove the hard drive. To replace the component: Fully extend the hard drive lever. Push the hard drive all the way into the drive bay, and then close the lever. Hard drive drawer bezel To remove the component: Power down the MDS600 ("Power down"...

  • Page 29: Hard Drive Drawer Display Board

    Remove the eight T-8 Torx screws securing the bezel to the hard drive drawer. Be sure the drawer handle is in the down position. Lean the bezel forward, and then remove it from the hard drive drawer. To replace the component, reverse the removal procedure. The screws are different lengths. Be sure they are installed in the proper location.
  • Page 30 For the location of these device bays, see "Device bay ID numbers (on page 58)." Remove the hard drive drawer bezel ("Hard drive drawer bezel" on page 28). Remove the T-15 Torx screw securing the display board assembly to the hard drive drawer, and then lift the assembly straight up to remove it from the drawer.

  • Page 31: Fan

    Disconnect the cable from the display board. To replace the component, reverse the removal procedure. IMPORTANT: Configurations using power cord part number 142263-004, located on the power cord label, require that the power cord be removed before removing a fan. Before removing a fan, do the following: •...

  • Page 32: Hot-Plug I/O Module

    Remove the fan. CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component permanently, replace it with a blank. To replace the fan, install it into the fan bay and push until it locks into place. Hot-plug I/O module Before removing the component, be sure to do the following: •...

  • Page 33: I/O Module Blank

    Release the I/O handle, push the I/O handle down until it ejects the I/O module, and then remove the I/O module. CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component permanently, replace it with a blank.

  • Page 34: Power Supply

    Remove the component as indicated. To replace the component, reverse the removal procedure. Be sure the I/O module blank is fully seated and the I/O module blank handle is in the locked position. Power supply Before removing the component, be sure to do the following: •...

  • Page 35: Power Supply Blank

    Remove the component as indicated. To replace the component, reverse the removal procedure. Power supply blank CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component permanently, replace it with a blank.

  • Page 36: Hard Drive Drawer

    Hard drive drawer To remove the component: Power down the MDS600 ("Power down" on page 25). Disconnect all cables. Remove all power supplies ("Power supply" on page 34). Remove all fan modules ("Fan" on page 31). Remove all hard drives ("Hard drive"...
  • Page 37 Extend the hard drive drawer until it clicks. Compress the cable management arm and push toward the drawer to lock it into place. Removal and replacement procedures 37...
  • Page 38 Push in to release the four locking mechanisms on the rails located on the side and bottom of the drawer. Remove the hard drive drawer. To replace the component: Slide the rails back into the chassis. Align the top right edge of the drawer with the flange at the top of the chassis and align the four rails on the left side and bottom of the drawer bay.
  • Page 39 Push the drawer in about 25 cm (10 in). Release the cable management arm and expand to the rear of the chassis. Push the drawer in another 25 cm (10 in). Install the power block ("Power block" on page 40). WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.

  • Page 40: Power Block

    Power block To remove the component: Power down the MDS600 ("Power down" on page 25). Disconnect all cables. Remove all power supplies ("Power supply" on page 34). Remove all fan modules ("Fan" on page 31). Remove all I/O modules ("Hot-plug I/O module"...

  • Page 41: Fan Board

    While supporting the power block, disconnect the signal and power cables on each side of the power block. To replace the component, reverse the removal procedure. Fan board To remove the component: Power down the MDS600 ("Power down" on page 25). Disconnect all cables.
  • Page 42 Remove the four T-10 Torx screws securing the fan cage to the hard drive drawer, and then remove the fan cage. Remove the two T-15 Torx screws securing the fan board to the hard drive drawer, and then remove the fan board, being careful not to disconnect the two cables.

  • Page 43: Dual 7-Segment Display Board

    Disconnect the cables. To replace the component, reverse the removal procedure. Dual 7-segment display board To remove the component: Power down the MDS600 ("Power down" on page 25). Disconnect all cables. Remove all power supplies ("Power supply" on page 34). Remove the fans ("Fan"...

  • Page 44: Power Button/Uid Board

    Disconnect the signal cables, remove the four T-15 Torx screws securing the dual 7-segment display board to the power block, and then remove the 7-segment display board. To replace the component, reverse the removal procedure. Power button/UID board To remove the component: Power down the MDS600 ("Power down"...

  • Page 45: Cable Management Arm

    Disconnect the signal cables, remove the four T-15 Torx screws securing the power button/UID board to the power block, and then remove the power button/UID board. To replace the component, reverse the removal procedure. Cable management arm To remove the component: Power down the MDS600 ("Power down"...
  • Page 46 Located behind the cable management arm, remove the T-15 Torx screw that secures the cables to the hard drive drawer, and then remove the cables. Located behind the cable management arm, lift up on the tab to release the latch, and then slide the cable management arm off to remove it.
  • Page 47 Remove the 11 screws securing the backplane cover plate. The screws are different sizes. Use the following illustration and table to identify and keep track of the screws. Item Description Flushmount T-10 Torx screws T-15 Torx screws 5/8-in T-15 Torx screws Remove the backplane board: Remove the thumbscrews securing the backplane board to the drawer.
  • Page 48 Disconnect the cables. When reconnecting the cables, use the following illustration and table to be sure the cables are properly reconnected. Item Description Fan signal cable Red 12V power cable Black GND cable Fan power cable Power signal cable Thread the cables through the opening in the drawer. Remove the cable management arm.
  • Page 49 CAUTION: To avoid damage to the equipment, be sure that the cables are properly connected. The red cable is 12V. The black cable is GND. Install the backplane board: Be sure the board is lined up on the standoffs. Install the screws. Connect the LED panel cable.

  • Page 50: Diagnostic Tools

    Diagnostic tools Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: •...
  • Page 51 For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information.

  • Page 52: Component Identification

    Component identification Front panel components Item Description Drawer 1 Drawer 1 diagnostic cable access (For use by authorized HP personnel only) Drawer 2 Drawer 2 diagnostic cable access (For use by authorized HP personnel only) Diagnostic cable access IMPORTANT: Use of the diagnostic cable connectors is reserved for authorized HP personnel only.
  • Page 53 To access the connectors for diagnostic cables, use a small flat-head screwdriver to lift up and release the access tab. Component identification 53...

  • Page 54: Front Panel Leds And Button

    Front panel LEDs and button Item Description Status Hard drive LEDs Green = The drive is online, but is not Normal mode currently active. (UID LED is solid) Flashing irregularly green = The drive is active and it is operating normally. Flashing green (1 Hz) = Do not remove the drive.

  • Page 55: Rear Panel Components

    Item Description Status Hard drive LEDs Green = The drive has been selected by Drive locate mode a management application and it is (UID LED is flashing) operating normally. Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure.

  • Page 56: Rear Panel Leds And Buttons

    Item Description Power On/UID 2 status panel Fan module 1 (Drawer 2) Primary I/O module (Drawer 2) SAS port 1 connector SAS port 2 connector Power supply 3 UID 1 status panel Fan module 1 (Drawer 1) Primary I/O module (Drawer 1) SAS port 1 connector SAS port 2 connector SAS port 1 connector...
  • Page 57 Item Description Status Internal Health LED Green = System health is good. Off = System is off. GSI LED Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies. Off = Enclosure is functioning normally. UID button/LED (Drawer 2) Blue = UID LED is enabled from the UID button.

  • Page 58: Device Bay Id Numbers

    Device bay ID numbers SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) Component identification 58...

  • Page 59: Sas And Sata Hard Drive Led Combinations

    SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been received and blue for this drive; it also has been selected by a management application.

  • Page 60: Specifications

    Specifications Environmental specifications Specification Value Temperature range* 10°C to 35°C (50°F to 95°F) Operating Maximum rate of change is 10º C/hr (50º F/hr) -30°C to 60°C (-22°F to 140°F) Storage Maximum rate of change is 20º C/hr (68º F/hr) Relative humidity** 10% to 90% relative humidity (Rh), 28º...

  • Page 61: Acronyms And Abbreviations

    Acronyms and abbreviations Array Diagnostics Utility CPLD complex programmable logic device global service indicator input/output Integrated Management Log peripheral interface controller serial attached SCSI SATA serial ATA SCSI Enclosure Services Systems Insight Manager unit identification Acronyms and abbreviations 61...
  • Page 62 Index hard drive LEDs 58 hard drives 27 ACU (Array Configuration Utility) 50 ADU (Array Diagnostic Utility) 50 I/O module 32 I/O module blank 33 IML (Integrated Management Log) 50 buttons 52 LED, heartbeat 54, 56 cable management arm 45 LED, system fault 54, 56 cautions 23 LED, system power 56...
  • Page 63 SAS/SATA LED combinations 59 SATA hard drive LEDs 58, 59 specifications 60 static electricity 23 system components 19, 52 utilities 50 warnings 23 Index 63...

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Storageworks 600

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