HP Point of Sale rp5000 Hardware Reference Manual
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HP Point of Sale rp5000 Hardware Reference Manual

HP Point of Sale rp5000 Hardware Reference Manual

Point of sale system
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See also: Troubleshooting Manual, Setup Manual
Hardware Reference Guide
HP Point of Sale System rp5000
Document Part Number: 337853-002
June 2005
This guide provides basic information for upgrading this computer
model.
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  • Page 1 Hardware Reference Guide HP Point of Sale System rp5000 Document Part Number: 337853-002 June 2005 This guide provides basic information for upgrading this computer model.
  • Page 2 This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Å...

  • Page 3: Table Of Contents

    Contents 1 Product Features Standard Configuration Features......... . 1–1 Front Panel Components .
  • Page 4 Contents A Specifications B Powered Serial Port Configuration C Hard Drive Installation Guidelines Using the Cable-Select Feature with Ultra ATA Devices..... . . C–1 Guidelines for Installing Ultra ATA Devices .

  • Page 5: Product Features

    Product Features Standard Configuration Features The HP Point of Sale System rp5000 features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the Diagnostics for Windows® utility. Instructions for using this utility are provided in the Troubleshooting Guide on the Documentation CD.

  • Page 6: Front Panel Components

    Product Features Front Panel Components Drive configuration may vary by model. Front Panel Components Diskette Drive Activity Light (optional) Power On Light Diskette Drive (optional) Power Button Diskette Eject Button (optional) Optical Drive Activity Light (optional) Optical Drive (optional, CD-ROM or Optical Drive Eject Button (optional) DVD-ROM) Hard Drive Activity Light...

  • Page 7: Rear Panel Components

    Product Features Rear Panel Components Rear Panel Components Power Cord Connector n RJ-45 Network Connector Voltage Select Switch l Parallel Connector PS/2 Mouse Connector Monitor Connector PS/2 Keyboard Connector USB+Power Connector Universal Serial Bus (USB) Audio connector Serial Connector ✎ Arrangement and number of connectors may vary by model.

  • Page 8: Windows Logo Key

    Product Features Windows Logo Key Use the Windows Logo key in combination with other keys to perform certain functions available in the Windows operating system. Windows Logo Key Functions Windows Logo Key Displays or hides the Start menu. Windows Logo Key + d Displays the Desktop.

  • Page 9: Removing The Serial Port Cap

    Product Features Removing the Serial Port Cap The powered serial ports have been protected with a plastic cap. Turn off the computer and remove the cap before connecting a powered serial Point of Sale device. Removing the Serial Port Cap Hardware Reference Guide www.hp.com...

  • Page 10: Serial Number And Product Number Location

    Product Features Serial Number and Product Number Location Each computer has a unique serial number and product number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Serial Number and Product Number Location www.hp.com Hardware Reference Guide...

  • Page 11: Hardware Upgrades

    Hardware Upgrades Serviceability Features This computer includes features that make it easy to upgrade and service. No tools are needed for most of the installation procedures described in this chapter. Warnings and Cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.

  • Page 12: Removing The Computer Access Panel And Front Bezel

    Hardware Upgrades Removing the Computer Access Panel and Front Bezel 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet and the computer, and disconnect any external devices. Ä...
  • Page 13 Hardware Upgrades 5. To remove the front bezel, gently pull up all three tabs 1 on the top of the bezel, then pull the bezel 2 away from the chassis. Removing the Front Bezel To reassemble the computer, reverse the above procedure. ✎...

  • Page 14: Installing Additional Memory

    Hardware Upgrades Installing Additional Memory The computer comes with double data rate synchronous dynamic random access memory (DDR1-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory module slots are populated with at least one preinstalled memory module.
  • Page 15 Hardware Upgrades ■ DIMMs constructed with x8 and x16 DDR devices with four banks; DIMMs constructed with x4 SDRAM are not supported ✎ The system may not boot if you install unsupported DIMMs. The following processor bus frequencies are required for the system to run at the supported memory frequencies.
  • Page 16 Hardware Upgrades Ä CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Turn off the computer properly through the operating system, then turn off any external devices. 2.
  • Page 17 Hardware Upgrades 6. Open both latches of the memory module socket 1, then insert the memory module into the socket 2. Installing a DIMM ✎ A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 7.

  • Page 18: Removing The Expansion Card Cage

    Hardware Upgrades 8. Repeat steps 6 and 7 for any additional modules that you want to install. 9. Return the Easy Access drive bay to the down position. Be sure not to pinch the cables in the chassis when lowering the Easy Access drive bay.
  • Page 19 Hardware Upgrades 4. Disconnect all cables attached to the expansion cards. 5. Grasp the expansion card cage by the green labels and pull it straight up to remove it from the chassis. Removing the Expansion Card Cage To replace the expansion card cage, reverse the above procedure. ✎...

  • Page 20: Installing An Expansion Card

    Hardware Upgrades Installing an Expansion Card The computer has two PCI expansion slots. Each slot can accommodate an expansion card up to 6.875 inches (17.46 cm) in length. To install an expansion card: 1. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 21 Hardware Upgrades 7. Install the expansion card. Installing an Expansion Card 8. Rotate the slot cover retention latch back in place to secure the expansion card. ✎ When you install an expansion card, make sure to line it up with the corner bracket, then press firmly on the card so that the whole connector seats properly in the expansion card slot.

  • Page 22: Removing The Hp Usb+Power Card

    Hardware Upgrades Removing the HP USB+Power Card Ä CAUTION: For the computer to operate properly, an HP USB+Power card must be installed in the Acclerated Graphics Port (AGP) slot. ✎ An AGP card will not work in the AGP slot. To remove the card from the AGP slot: 1.
  • Page 23 Hardware Upgrades 6. Remove the USB data cable 1 and power cable 2 connected to the card. 7. Pull the retention arm away from the socket 3, then carefully rock the card back and forth until the connectors pull free from the socket.

  • Page 24: Installing Additional Drives

    Hardware Upgrades Installing Additional Drives The computer has two external drive bays. When installing additional drives, follow these guidelines: ■ For optimal performance, connect hard drives to the primary controller. Connect expansion devices, such as optical, IDE tape, and diskette drives, to the secondary controller using an 80-conductor IDE cable.

  • Page 25: Locating Drive Positions

    Hardware Upgrades Locating Drive Positions Desktop Drive Positions 1 3.5-inch drive bay (1.44-MB diskette drive shown)* 2 5.25-inch drive bay for optional drives* 3 3.5-inch, internal, standard hard drive bay *If the computer has a 1.44-MB diskette drive or 5.25-inch optical drive installed, it will be configured with a drive bezel as shown in the illustration.

  • Page 26: Removing An Optical Drive Or Diskette Drive

    Hardware Upgrades Removing an Optical Drive or Diskette Drive Ä CAUTION: All removable media should be taken out of the drives before removing the drive from the computer. ✎ An optical drive is a CD-ROM or DVD-ROM drive. 1. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 27 Hardware Upgrades 7. Push the drive release latch 1 toward the rear of the chassis and hold. 8. Slide the drive 2 toward the front of the drive cage, then lift the drive out of the computer. Removing the Optical Drive or Diskette Drive To replace the drive, reverse the removal procedures.
  • Page 28 Hardware Upgrades To install the 5.25-inch bezel blank, align the bezel blank as shown in the following illustration and snap it into place. Installing a 5.25-inch Bezel Blank 2-18 www.hp.com Hardware Reference Guide...

  • Page 29: Installing An Optional Optical Drive

    Hardware Upgrades Installing an Optional Optical Drive Ä CAUTION: If an optical drive is installed, you cannot install a secondary hard drive. There are not enough power supply connectors to support this configuration. Doing so could result in damage to the computer. To install an optional optical drive: 1.
  • Page 30 Hardware Upgrades ✎ When replacing the drive, transfer the four screws from the old drive to the new one. The screws take the place of drive rails. Installing Guide Screws in the Optical Drive 2-20 www.hp.com Hardware Reference Guide...
  • Page 31 Hardware Upgrades 6. Position the guide screws on the drive into the J-slots in the drive bay 1. Then, slide the drive toward the rear of the computer 2. Installing the Optical Drive ✎ The drive release latch automatically locks in place when installing a drive.
  • Page 32 Hardware Upgrades 7. Raise the Easy Access drive bay to the upright position and connect the flat ribbon cable and audio cable to the system board. 8. Connect the power cable and flat ribbon cable to the rear of the optical drive.

  • Page 33: Upgrading The Hard Drive

    Hardware Upgrades Upgrading the Hard Drive Removing and Replacing the Hard Drive The preinstalled 3.5-inch hard drive is located beneath the optical drive bay. To remove and replace the hard drive: 1. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 34 Hardware Upgrades 6. Press and hold the drive release latch 1. 7. Slide the drive to the right of the bay 2, then pull the drive from the bay 3. Removing the Hard Drive To replace the hard drive, reverse the above procedure. ✎...
  • Page 35 Hardware Upgrades Installing a Drive into the 3.5-inch Drive Bay Depending on the computer configuration, the 3.5-inch drive bay on the left side of the computer may be configured with a diskette drive or it may be an empty drive bay. The type of bezel covering the drive bay will vary depending on the original computer configuration.
  • Page 36 Hardware Upgrades ✎ The guide screws on a 3.5-inch diskette drive 1 are placed closer together than on the hard drive 2. Guide Screw Locations To install a drive into the bay: 1. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 37 Hardware Upgrades 4. Remove the diskette drive bezel by pushing the tab inward 1 and pulling the diskette drive bezel 2 away from the front bezel. ✎ The type of bezel will vary depending on the computer configuration. Removing the Diskette Drive Bezel Hardware Reference Guide www.hp.com 2-27...
  • Page 38 Hardware Upgrades 5. Insert the rear screws of the hard drive 1 into the rear J-slots. Slide the drive 2 toward the back of the drive cage until the front screws are aligned with the front J-slots. Then lower the front of the drive.
  • Page 39 Hardware Upgrades 6. Replace with the appropriate bezel by pushing the bezel into place. Ä CAUTION: For proper air circulation to cool internal components during operation, you must install a 3.5-inch bezel. The type of bezel you need will depend on the type of device you are installing. If you are installing a diskette drive, you must install a diskette drive bezel.

  • Page 41: Specifications

    Specifications HP Point of Sale System rp5000 Desktop Dimensions Height 3.95 inches 10.3 cm Width 13.3 inches 33.78 cm Depth (depth will increase if the computer is 15.1 inches 38.35 cm equipped with a port security bracket) Approximate Weight 21 lb 9.53 kg Temperature Range Operating...
  • Page 42 Specifications HP Point of Sale System rp5000 Power Supply 115 V 230 V Operating Voltage Range 90–132 VAC 180–264 VAC Rated Voltage Range 100–127 VAC 200–240 VAC Rated Line Frequency 50–60 Hz 50–60 Hz Power Output 185 W 185 W Rated Input Current (maximum) 5 A @ 100 VAC 2.5 A @ 200 VAC...

  • Page 43: B Powered Serial Port Configuration

    Powered Serial Port Configuration The four serial ports on the HP Point of Sale System rp5000 can be configured as either standard (non-powered) serial ports or powered serial ports. Some Point of Sale devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source.
  • Page 44 Powered Serial Port Configuration 5. If you are changing the COM 2 serial port configuration, remove the HP USB+Power card. For more information, see Chapter 2, “Removing the HP USB+Power Card.” If you are changing the COM 3 or COM 4 serial port configuration, remove the Expansion Card Cage.
  • Page 45 Powered Serial Port Configuration The serial port jumpers are located as shown in the illustration below: Serial Port Jumper Locations Hardware Reference Guide www.hp.com...

  • Page 47: C Hard Drive Installation Guidelines

    Hard Drive Installation Guidelines Using the Cable-Select Feature with Ultra ATA Devices Optional drives are available from HP in kits. The configuration of the drive employs a cable-select feature that identifies the drive as device 0 (master drive) or device 1 (slave drive). Device 1 is the drive connected to the cable’s middle connector.
  • Page 48 Hard Drive Installation Guidelines ■ 80-conductor Ultra ATA cable: ❏ 18 inches maximum total length, 80-conductor cable with maximum spacing of 6 inches between Device 0 and Device 1. 80-Conductor Ultra ATA Cable Device 0 (master drive) connector Device 1 (slave drive) connector System board connector ■...

  • Page 49: D Battery Replacement

    Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. ✎...
  • Page 50 Battery Replacement Ä CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. 1. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 51 Battery Replacement Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. b. When the battery pops up, lift it out. Removing a Coin Cell Battery (Type 2) Hardware Reference Guide www.hp.com...
  • Page 52 Battery Replacement c. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery. Replacing a Coin Cell Battery (Type 2) ✎...

  • Page 53: E Security Lock Provisions

    Security Lock Provisions Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer. Installing a Cable Lock Hardware Reference Guide www.hp.com...
  • Page 54 Security Lock Provisions Installing a Padlock www.hp.com Hardware Reference Guide...

  • Page 55: F Electrostatic Discharge

    Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ■...
  • Page 56 Electrostatic Discharge ■ Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. ■ Use conductive field service tools. ■ Use a portable field service kit with a folding static-dissipating work mat.

  • Page 57: G Routine Computer Care And Shipping Preparation

    Routine Computer Care and Shipping Preparation Routine Computer Care Follow these suggestions to take care of the computer and monitor: ■ Operate the computer on a sturdy, level surface. Leave a 3-inch (7.6-cm) clearance at the back of the system unit and above the monitor to permit the required airflow.

  • Page 58: Optical Drive Precautions

    Routine Computer Care and Shipping Preparation Optical Drive Precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ■ Do not move the drive during operation. This may cause it to malfunction during reading. ■...

  • Page 59: Shipping Preparation

    Routine Computer Care and Shipping Preparation Shipping Preparation Follow these suggestions when preparing to ship the computer: 1. Back up the hard drive files on PD discs, tape cartridges, CDs, or diskettes. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit.
  • Page 61 Index 3.5-inch drive bay 2–25 DIMMs (dual inline memory modules) installation 2–5 access panel, removing 2–2 socket locations 2–5 ATA C–2 diskette drive activity light 1–2 battery eject button 1–2 coin cell (type 1) D–2 removing 2–16 coin cell (type 2) D–3 drive installation, guidelines 2–14 battery replacement D–1 drive positions 2–15...
  • Page 62 Index module sockets 2–4 monitor connector 1–3 hard drive mouse 3.5-inch 2–25 connector 1–3 activity light 1–2 disconnecting cables 2–23 installation guidelines C–1 optical drive 1–2 installing 2–28 activity light 1–2 removing 2–24 ATA C–2 upgrading 2–23 connecting cables 2–22 eject button 1–2 guidelines G–2 installation guidelines 2–14...
  • Page 63 Index USB+Power card 2–12 standard B–1 RJ-45 connector 1–3 shipping preparation, guidelines G–3 routine care G–1 socket locations, DIMM 2–5 SDRAM (synchronous dynamic random Ultra ATA access memory) 2–4 cable-select feature C–1 security lock provisions E–1 installation guidelines C–1 serial number location 1–6 USB+Power card 2–12 serial port cap, removing 1–5 removing 2–12...

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