Dell Inspiron 600m Owner's Manual
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Dell Inspiron 600m Owner's Manual

Dell Inspiron 600m Owner's Manual

Dell inspiron 600m owner's manual model pp05l
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Dell™ Inspiron™ 600m
Owner's Manual
Model PP05L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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Summary of Contents for Dell Inspiron 600m

  • Page 1 Dell™ Inspiron™ 600m Owner’s Manual Model PP05L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell TravelLite, Dell Precision, Dimension, OptiPlex, PowerConnect, PowerEdge, PowerVault, PowerApp, DellNet, and Latitude are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell Inc.

  • Page 3: Table Of Contents

    Contents A Tour of Your Computer ........Front View Left Side View .
  • Page 4 Using Batteries and Module Bay Devices ........Using a Battery Battery Performance Checking the Battery Charge...
  • Page 5 Using CDs, DVDs, and Other Multimedia ....... Using CDs and DVDs .
  • Page 6 Manually Reinstalling Drivers for Windows XP Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Adding and Replacing Parts ....... . .
  • Page 7 ......Commonly Used Options Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
  • Page 8 Contents...

  • Page 9: A Tour Of Your Computer

    — Press the power button to turn on the computer or exit a power management mode. P O W E R B U T T O N For more information about power management, see the Dell Inspiron help file. To access the help file, see "Accessing Help" on page 65.
  • Page 10 D E V I C E S T A T U S L I G H T S Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. Turns on steadily or blinks to indicate battery charge status.
  • Page 11 If the computer is connected to an electrical outlet, the – Solid green: The battery is charging. – Flashing green: The battery is almost fully charged. If the computer is running on a battery, the – Off: The battery is adequately charged (or the computer is turned off). –...

  • Page 12: Left Side View

    A R D S L O T P C C a plastic blank installed in the slot. For more information, see the Dell Inspiron help file. To access the help file, see"Accessing Help" on page 65. A Tour of Your Computer Turns on when the numeric keypad is enabled.
  • Page 13 — Supports one smart card. For more information, see the Dell Inspiron help file. To S M A R T C A R D S L O T access the help file, see "Accessing Help" on page 65. NOTE: Depending on your computer’s configuration, the smart card slot may not be available.

  • Page 14: Right Side View

    H A R D D R I V E — Stores software and data. — Lets you attach a commercially available antitheft device to the computer. For S E C U R I T Y C A B L E S L O T more information, see the instructions included with the device.

  • Page 15: Back View

    — You can install devices such as an optical drive or a Dell TravelLite™ module in the M O D U L E B A Y module bay. For more information, see "About the Module Bay" on page 36. — Releases the module bay device. See "About the Module Bay" on page 36 D E V I C E L A T C H R E L E A S E for instructions.
  • Page 16 C O N N E C T O R S V I D E O O U T C O N N E C T O R M O D E M C O N N E C T O R ( R J - 1 1 ) A Tour of Your Computer Connect USB devices, such as a mouse, keyboard, or...
  • Page 17 Connects a parallel device, such as a printer. Connects an external monitor. For more information, see the Dell Inspiron help file. To access the help file, see "Accessing Help" on page 65. Connects serial devices, such as a mouse or handheld device.
  • Page 18 A D A P T E R C O N N E C T O R The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide.

  • Page 19: Bottom View

    Bottom View memory module cover hard drive Mini PCI card cover M E M O R Y M O D U L E C O V E R — Covers the compartment that contains the memory module(s). See "Adding Memory" on page 81. B A T T E R Y B A Y L A T C H R E L E A S E —...
  • Page 20 A Tour of Your Computer...

  • Page 21: Setting Up Your Computer

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...

  • Page 22: Modem And Internet Connection Problems

    4 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

  • Page 23: E-Mail Problems

    U R N O F F C A L L W A I T I N G C A T C H deactivating this feature. Then adjust the dial-up networking connection properties. Click the Start button and click Control Panel. Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit...

  • Page 24: Connecting A Parallel Printer

    Connecting a Parallel Printer 1 Complete the operating system setup, if you have not already done so. 2 Shut down the computer (see "Turning Off Your Computer" on page 27). NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable. 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws.

  • Page 25: Connecting A Usb Printer

    Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer.

  • Page 26: Setting Up The Docking Device To Connect To A Network

    Setting Up the Docking Device to Connect to a Network NOTE: A network adapter is also referred to as a network interface controller (NIC). NOTICE: Do not install a network adapter or a network adapter/modem combination PC Card until you complete the docking device setup.

  • Page 27: Uninterruptible Power Supplies

    Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection.
  • Page 28 Setting Up Your Computer...

  • Page 29: Using Batteries And Module Bay Devices

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

  • Page 30: Checking The Battery Charge

    NOTE: Dell recommends that you connect your computer to an electrical outlet when writing to a CD. The following icons appear in the Battery Meter screen: The computer or docking device is running on battery power.
  • Page 31 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level. For more information on low-battery alarms, see the Dell Inspiron Help" on page 65. help file. To access the help file, see "Accessing...

  • Page 32: Charging The Battery

    Charging the Battery NOTE: The AC adapter charges a completely discharged battery in approximately 1 hour with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery internal circuitry prevents the battery from overcharging. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature.

  • Page 33: Installing A Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

  • Page 34: Removing And Installing A Reserve Battery

    Removing and Installing a Reserve Battery CAUTION: Before you begin any of the procedures in this section, read the safety instructions in your Product Information Guide. NOTE: If your computer does not use a reserve battery, it uses a coin-cell battery. The coin-cell battery is not a replaceable part.

  • Page 35: Storing A Battery

    4 Connect the reserve battery cable to the connector in the reserve battery compartment. 5 Place the reserve battery in the compartment, and replace the reserve battery cover. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage.

  • Page 36: About The Module Bay

    H E C K T H E A D A P T E R ensure that the light is on. Make sure that the AC adapter is a Dell AC adapter that is designed to work with your computer. O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T power strips, and the extension cable to verify that the computer turns on.

  • Page 37: Removing And Installing Devices While The Computer Is Turned Off

    status button on the battery charge gauge second battery (bottom) Removing and Installing Devices While the Computer Is Turned Off CAUTION: Before you begin any of the procedures in this section, read the safety instructions in your Product Information Guide. NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer.

  • Page 38: Removing And Installing Devices While The Computer Is Running

    2 Pull the device by the latch release to remove the device from the module bay. 3 Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. Removing and Installing Devices While the Computer Is Running CAUTION:...
  • Page 39 device latch release 5 Pull the device by the latch release to remove the device from the module bay. 6 Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. Windows XP automatically recognizes the new device.
  • Page 40 Using Batteries and Module Bay Devices...

  • Page 41: Using The Keyboard And Touch Pad

    Using the Keyboard and Touch Pad Numeric Keypad NOTE: When you connect an external keyboard or keypad to the computer, the keypad is disabled. NOTE: You can change options for using the numeric keypad in the system setup program. The keypad numbers and symbols are marked in blue on the right side of the keypad keys. To type a number or symbol, press ...

  • Page 42: Keyboard Shortcuts

    Opens the Windows Task Manager window. Enables and disables the numeric keypad. Enables and disables the scroll lock. Displays the Dell™ QuickSet Battery Meter. Ejects the tray out of the drive. Switches the video image to the next display in the...

  • Page 43: Power Management

    Power Management Speaker Functions If no sound comes from the speakers, press and adjust the volume. ® ® Microsoft Windows Logo Key Functions Windows logo key and Windows logo key and Windows logo key and ...

  • Page 44: Touch Pad

    FILE LOCATION: C:\data\Temp\Benz\T8109c42.fm To adjust keyboard operation, such as the character repeat rate, open the Control Panel, and click Printers and Other Hardware. Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display.

  • Page 45: Customizing The Touch Pad

    Customizing the Touch Pad You can disable the touch pad or adjust their settings by using the Mouse Properties window. 1 Click the Start button, click Control Panel, and then double-click the Mouse icon. 2 On the Mouse Properties window: •...

  • Page 46: Unexpected Characters

    Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Contacting Dell" on page 100). Unexpected Characters NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

  • Page 47: Using Cds, Dvds, And Other Multimedia

    1 Save and close any open files, exit any open programs, and shut down the computer. 2 Remove the drive. See "Using the Module Bay" in the Dell Inspiron help file for instructions. To access the help file, see "Accessing Help" on page 65.

  • Page 48: If You Cannot Eject The Cd, Cd-Rw, Or Dvd Drive Tray

    If you cannot eject the CD, CD-RW, or DVD drive tray 1 Ensure that the computer is shut down and turned off (see page 27). 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

  • Page 49: Copying Cds And Dvds

    E S T T H E S P E A K E R S — Plug the speaker audio cable into the line-out connector on the computer. Ensure that the headphone volume control is turned up. Play a music CD. U N T H E S P E A K E R S E L F T E S T —...

  • Page 50: Using Blank Cd-Rs And Cd-Rws

    S-video (for a television with S-video input) • Composite video (for a television with only a composite video input; also uses the Dell-supplied composite TV-out adapter cable) NOTE: Diagrams for each connection combination appear at the beginning of each subsection to help you determine which method you should use.

  • Page 51: S-Video Connection

    The audio connector on the side of the computer enables you to connect the computer to your television or audio device, using a commercially available audio cable. When you complete the cable connection, see "Enabling the Display Settings for a Television" on page 55 to ensure that the computer recognizes and works properly with the television.
  • Page 52 3 Plug the other end of the S-video cable into your television. 4 Plug the single-connector end of the audio cable into the headphone connector on your computer. 5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your television or audio device.

  • Page 53: Composite Video Connection

    Composite Video Connection To connect the computer to a television that has a composite video input only, Dell provides a composite TV-out adapter cable. Before you begin, ensure that you have the following cables: composite TV-out adapter cable composite video cable...
  • Page 54 1 Turn off the computer and the television and/or audio device you want to connect. 2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable into the composite video connector on the composite TV-out adapter cable.

  • Page 55: Enabling The Display Settings For A Television

    Enabling the Display Settings for a Television ATI Video Controller NOTE: Ensure that you properly connect the television before you enable the display settings. 1 To open the Control Panel window, click the Start button and then click the Control Panel icon. 2 Double-click the Display icon, click the Settings tab, and then click Advanced.
  • Page 56 Using CDs, DVDs, and Other Multimedia...

  • Page 57: Setting Up A Home And Office Network

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer.

  • Page 58: Network Setup Wizard

    For additional assistance with setting up your wireless connection, go to support.dell.com and search for the keyword wireless setup. Setting Up a Home and Office Network ®...

  • Page 59: Connecting To A Wireless Network In Microsoft Windows Xp

    The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The user’s guide is available on the Dell Support website at support.dell.com. When you turn on your computer, a pop-up appears from the network icon in the notification area (located in the lower-right corner of the Windows desktop) whenever a network, for which your computer is not configured, is detected in the area.
  • Page 60 If you select a secure network (identified by a enter a WEP or WPA key when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network.
  • Page 61 Thereafter, whenever you log on to your computer in the area of the wireless network, the same pop-up notifies you of the wireless network connection. Setting Up a Home and Office Network...
  • Page 62 Setting Up a Home and Office Network...

  • Page 63: Solving Problems

    If you have a problem with an external device, see the device documentation or contact the manufacturer. See page 35. Press the power button to resume from standby mode. See the Dell Inspiron help file for more information on standby mode. See page 65. Get technical assistance from Dell. See page 65.
  • Page 64 See page 66. See page 48. See page 25. See page 22. See page 68. See page 45. See page 45. See page 46. See page 68 See page 58. See page 65. See page 71. See page 21. See page 23. See page 73.

  • Page 65: Accessing Help

    — A floppy disk is in the floppy drive. X I T S O M E P R O G R A M S A N D T R Y — Contact Dell (see "Accessing Help" on — The : \ / : * ?

  • Page 66: Video And Display Problems

    R E Q U I R E D F I L E W A S N O T F O U N D . D L L open is missing an essential file. Remove and then reinstall the program. Click the Start button. Click Control Panel.

  • Page 67: If The Display Is Difficult To Read

    D J U S T T H E B R I G H T N E S S — See the Dell Inspiron help file for instructions on adjusting the brightness. To access the help file, see "Accessing Help" on page 65.

  • Page 68: If Only Part Of The Display Is Readable

    EINSTALL THE SCANNER DRIVER Drive Problems NOTE: For information on saving files to a floppy disk, see the Dell Inspiron help file. To access the help file, see "Accessing Help" on page 65. If you cannot save a file to a floppy drive...
  • Page 69 Save and close any open files, exit any open programs, and shut down the computer. Remove the drive from the module bay. See "Using the Module Bay" in the Dell Inspiron help file for instructions. To access the help file, see "Accessing Help" on page 65.

  • Page 70: If You Have Problems With A Hard Drive

    A R D P C C A R D N O T P R O V I D E D B Y P C C — A hot hard drive — Double-click the — Contact Dell E L L —...

  • Page 71: General Program Problems

    General Program Problems A program crashes NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. E E T H E S O F T W A R E D O C U M E N T A T I O N maintain websites with information that may help you solve the problem.

  • Page 72: If You Drop Or Damage Your Computer

    13 Replace the module bay device and any PC Cards you removed. 14 Replace the battery. 15 Turn on the computer. If the computer does not start, or if you cannot identify the damaged components, contact Dell (see "Contacting Dell" on page 100). If You Drop or Damage Your Computer 1 Save and close any open files, exit any open programs, and shut down the computer (see "Turning Off Your Computer"...

  • Page 73: Resolving Other Technical Problems

    M A I L E L L Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 98 for a description of the hardware and software support provided by Dell.

  • Page 74: Identifying Drivers

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

  • Page 75: Manually Reinstalling Drivers For Windows Xp

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
  • Page 76 Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see page 75) to resolve the problem.

  • Page 77: Using Dell Pc Restore By Symantec

    Dell PC Restore is available only on computers purchased in certain regions. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.

  • Page 78: Resolving Software And Hardware Incompatibilities

    PC Restore to return your computer’s operating system to its original state. 1 Log on to the computer as a local administrator. 2 In Windows Explorer, go to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears stating that you that you must do so.
  • Page 79 3 Click the Hardware tab and click Device Manager. 4 In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point ( if the device has been disabled. 5 Double-click any conflict to display the Properties window. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
  • Page 80 Solving Problems...

  • Page 81: Adding And Replacing Parts

    See "Specifications" on page 89 for information on the memory supported by your computer. Be sure to add only memory modules that are intended for your computer. CAUTION: Before working inside your Dell™ computer, read the safety instructions in the Product Information Guide. NOTE: Memory modules purchased from Dell are covered under your computer warranty.
  • Page 82 NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that secure the memory module. 6 If you are replacing a memory module, remove the existing module. NOTICE: Handle memory modules by their edges, and do not touch the components on a module. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

  • Page 83: Adding A Mini Pci Card

    NOTE: 2.4-G Hz Wireless LAN PC Cards may be removed and installed by the user. If you ordered a Mini PCI card at the same time that you ordered your computer, Dell has already installed the card for you. CAUTION: Before working inside your computer, read the safety instructions in the Product Information Guide.
  • Page 84 6 Turn the computer over, and remove the screw from the Mini PCI card cover. 7 Place your finger under the cover at the indentation, and lift and slide the cover open. Adding and Replacing Parts...
  • Page 85 8 If a Mini PCI card is not already installed, go to step 9. If you are replacing a Mini PCI card, remove the existing card: Disconnect the Mini PCI card from any attached cables. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.

  • Page 86: Replacing The Hard Drive

    Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. 1 Ensure that the work surface is flat and clean to prevent scratching the computer cover.
  • Page 87 7 Turn the computer over so that it is upright. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See your Product Information Guide for safety instructions. 8 Pull the hard drive cover out of the computer. 9 Remove the new drive from its packaging.
  • Page 88 Adding and Replacing Parts...

  • Page 89: Appendix

    Appendix Specifications Microprocessor Microprocessor type L1 cache L2 cache: 1.3 GHz to 1.7 GHz 1.8 GHz and above External bus frequency System Information Data bus width DRAM bus width Microprocessor address bus width Flash EPROM Graphics bus PCI bus PC Card CardBus controller PC Card connector Cards supported...
  • Page 90 Smart Card NOTE: Depending on your computer’s configuration, the smart card slot may not be available. Read/write capabilities Cards supported Program technology supported Interface speed EMV level WHQL certification Compatibility Insert/eject cycles Memory Minimum requirement Memory module connector Memory module capacities Memory type Standard memory Maximum memory...
  • Page 91 Ports and Connectors (continued) S-video TV-out Mini PCI Modem Network adapter Communications Modem: Type Controller Interface Network adapter Wireless Video Video type Data bus Video controller Video memory LCD interface TV support Audio NOTE: Depending on your computer’s configuration, the microphone connector may not be available.
  • Page 92 Audio (continued) Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Display Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions Response time (typical) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch Power Consumption: Panel with backlight (typical) Controls Appendix AC’97...
  • Page 93 Keyboard Number of keys Key travel Key spacing Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: Depth Height Width Weight Voltage Charge time with computer off (approximate) Operating time Life span (approximate) Temperature range: Operating Storage 87 (U.S.
  • Page 94 AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight: With travel module With CD drive Environmental Temperature range: Operating Storage Relative humidity (maximum):...

  • Page 95: Standard Settings

    Standard Settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer.

  • Page 96: Commonly Used Options

    The screens display such information as: • System configuration • Boot order • Boot (start-up) configuration and docking-device configuration settings • Basic device configuration settings • Battery charge status • System security and hard-drive password settings Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system.
  • Page 97 Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer.

  • Page 98: Dell Technical Support Policy (U.s. Only)

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

  • Page 99: Fcc Notices (U.s. Only)

    FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card- mounting brackets, and on the cards themselves.

  • Page 100: Macrovision Product Notice

    If you do not see a telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
  • Page 101 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): [email protected] International Access Code: 0011 E-mail (New Zealand): [email protected] Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops)
  • Page 102 International Access Code: 00 E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Country Code: 32 Technical Support for Inspiron XPS computers only City Code: 2 Technical Support for all other Dell computers Technical Support Fax Customer Care Corporate Sales Switchboard Bermuda General Support...
  • Page 103 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 104 Country Code: 86 Technical Support E-mail: [email protected] City Code: 592 Customer Care E-mail: [email protected] Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 105 Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/ Country Code: 45 Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)
  • Page 106 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 107 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: [email protected] Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 108 E-mail: [email protected] Country Code: 353 Technical Support for Inspiron XPS computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.
  • Page 109 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 110 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 111 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for Inspiron XPS computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 112 Country (City) International Access Code Country Code City Code Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...
  • Page 113 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 114 Country (City) International Access Code Country Code City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care Sales Switchboard Corporate Technical Support Customer Care...
  • Page 115 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales...
  • Page 116 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: [email protected] Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general)
  • Page 117 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
  • Page 118 Appendix...

  • Page 119: Index

    78 copying CDs general information, 49 helpful tips, 50 crashes, 71 damaged computer testing, 72 Dell Inspiron help file accessing, 65 Dell support policy, 98 Device Driver Rollback, 74 device latch release description, 15, 19 system view, 15, 19...
  • Page 120 hard drive description, 14, 19 preventing damage, 87 replacing, 86 system view, 14, 19 hardware drivers, 73 Hardware Troubleshooter, 78 help file accessing, 65 infrared sensor description, 13 system view, 13 Internet connection about, 21 options, 21 setting up, 21 IR sensor See infrared sensor IRQ conflicts, 78...
  • Page 121 problems restore to previous state, 75 programs crashes, 71 fixing problems, 71 not responding, 71 reinstalling drivers, 74 Windows XP , 75 Restoring, 75 security cable slot description, 14 system view, 14 serial connector description, 17 system view, 17 shutting down your computer, 27 smart card slot description, 13...
  • Page 122 Index...

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