Table of Contents
.1 Symptom and Occurrence Checklist
This checklist is intended for Dealer use. It is a guide to help with concerns that are
Intermittent and / or Hard to Duplicate. It is intended to collect as much information as
• Please select or describe main concerns on the Symptom Chart. If needed refer to the
customer questionnaire if the information has not already been gathered.
• After selecting concerns, follow the Occurrence Chart for conditions under which problem
occurs.
• After the concern is verified and this information has been collected, refer to the applicable
service information.
IF MULTIPLE CONCERNS ARE PRESENT OR APPLICABLE, PLEASE CHECK / NOTE
STARTING CONCERNS
(IF NEEDED REFER TO OWNERS
MANUAL / SERVICE MANUAL
FOR NORMAL STARTING
CONCERNS.)
ENGINE RUNNING CONCERNS
TRANSMISSION / FINAL DRIVE
CONCERNS
NOISE CONCERNS
(PLEASE INCLUDE THE AREA
WHERE NOISE IS BELIEVED TO
BE COMING FROM , OR ANY
ADDITIONAL COMMENTS)
POOR HANDLING
IMPORTANT
possible before continuing with the diagnosis.
NOTICE
ALL THAT APPLY.
SYMPTOM CHART
○ WILL NOT CRANK
○ CRANKS BUT WILL NOT RUN
○ RUNS ROUGH
○ LACK OF POWER
○ HESITATION
○ ENGINE STALLS
○ SMOKE FROM EXHAUST
○ VEHICLE STARTS BUT WILL
NOT MOVE
○ SHIFTING CONCERNS
PLEASE DESCRIBE NOISE:
( DOES NOISE CHANGE WITH ENGINE RPM, DOES IT CHANGE WITH
SPEED, DOES IT CHANGE WITH TERRAIN, ETC.)
○ PULLS TO ONE SIDE
○ HARD STEERING
○ SUSPENSION SEEMS TOO
SOFT / STIFF
○ STARTS BUT TAKES A LONG
TIME
○ TAKES MULTIPLE KEY CYCLES
TO START
○ BUCKS OR JERKS
○ ENGINE NOISE
○ CHECK ENGINE LIGHT ON
○ BACK FIRE / POPPING
○ RUNNING TOO HOT / TOO
COLD
○ ENGAGEMENT QUALITY (SLIP /
BUCK /JERK)
○ NOISE / VIBRATION
○ VEHICLE SHAKES / VIBRATION
WHILE DRIVING
○ IS THE EPS LIGHT ON? (IF
APPLICABLE)
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Table of Contents
Troubleshooting
