Page 1 Brother Inkjet DCP/MFC SERVICE MANUAL MODELS: MFC-J2320/J2720 MFC-J5320DW/J5520DW MFC-J5620DW/J5625DW MFC-J5720DW/J5920DW Read this manual thoroughly before maintenance work. Keep this manual in a convenient place for quick and easy reference at all times. May 2014 SM-FAX158 8CAU*(4) Confidential...
Page 2 Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.
Page 3 The table below shows the functional comparison between the models covered by this manual. MFC-J2320 MFC-J2720 MFC-J5320DW MFC-J5520DW/ MFC-J5720DW/ MFC-J5620DW/ MFC-J5920DW MFC-J5625DW 2.7 inch TFT 3.7 inch TFT 2.7 inch TFT 3.7 inch TFT   Lower Tray  ...
Page 4: Table Of Contents
TABLE OF CONTENTS REGULATION......................... ix SAFETY INFORMATION...................... xiv CHAPTER 1 SPECIFICATIONS ..................1-1 GENERAL ........................1-1 General........................1-1 Media Specification ....................1-1 Paper Handling...................... 1-2 LCD Panel ......................1-2 Memory........................1-3 Interface......................... 1-3 Others........................1-4 FAX..........................1-4 PRINTER ........................1-5 COPY..........................
Page 5 2.1.1 Document scanning ..................2-3 2.1.2 Printer part ....................2-4 Document Feeding Path/Recording Paper Feeding Path ........2-5 2.2.1 Document Feeding Path ................2-5 2.2.2 Recording Paper Feeding Path..............2-5 Parts Names and Functions .................. 2-6 Block Diagram ....................... 2-8 Components ......................
Page 6 4.7.2 Document double feeding ................2-81 4.7.3 Document jam ..................... 2-82 4.7.4 Wrinkles on documents................2-84 4.7.5 Document size not correctly detected ............2-84 Scanned-image Problems ................... 2-85 4.8.1 Defective images ..................2-85 4.8.2 Troubleshooting from image defect............. 2-85 Fax Problems ...................... 2-90 4.9.1 No faxes can be sent ..................
Page 7 ADF Hinge L/R ....................3-36 ADF Cover......................3-36 ADF Document Support ..................3-39 Document Top Cover ..................3-42 9.10 Document Separation Roller ASSY..............3-42 9.11 ADF Separation Pad Holder ASSY ..............3-43 9.12 Second Side CIS Unit (Duplex scanning models only)........3-44 9.13 Second Side CIS Flat Cable (Duplex scanning models only)......
Page 8 9.43 Paper Feed Roller ..................... 3-100 9.44 Paper Ejection Roller..................3-101 9.45 Platen ........................ 3-103 9.46 Maintenance Unit/Ink Absorber Felt (for Maintenance Unit)......3-104 9.47 Inner Chute ASSY ..................... 3-105 9.48 Registration Sensor PCB ASSY ................ 3-107 9.49 T1 Base Pad...................... 3-108 9.50 T2 Base Pad......................
Page 9 Adjustment of margins in borderless printing (Maintenance mode 66) ....4-13 Write head calibration data (Maintenance mode 02)........... 4-13 Check printing...................... 4-13 2.10 Obtain machine information at the user site (Instruction to the end user) ... 4-13 IF YOU REPLACE THE DOCUMENT SCANNER UNIT, ADF UNIT OR CIS UNIT ..4-15 Set the CIS type (Maintenance mode 59) (Not required after replacement of the ADF unit on simplex scanning models) ............
Page 10 1.3.5 Printout of Test Pattern (Maintenance mode 09) ........5-14 1.3.6 Worker Switch Setting and Printout (Maintenance modes 10 and 11)..5-16 1.3.7 Operational Check of LCD (Maintenance mode 12) ........5-19 1.3.8 Operational Check of Keys on Control Panel (Maintenance mode 13)..5-21 1.3.9 EEPROM Dump and Log Information Saving (Maintenance mode 17) ..
Page 11 OTHER SERVICE FUNCTIONS .................. 5-78 Displaying the Firmware Version................. 5-78 Moving the Head/Carriage Unit ................5-78 Retrieving the Equipment Log Information ............5-79 CHAPTER 6 CIRCUIT DIAGRAMS AND WIRING DIAGRAMS ........6-1 CHAPTER 7 PERIODICAL MAINTENANCE ..............7-1 PERIODICAL REPLACEMENT PARTS ................ 7-1 APPENDIX 1 SERIAL NUMBERING SYSTEM ............
Page 12: Regulation
If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 13  This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. IMPORTANT • Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment. • A specific shielded interface cable should be used to ensure compliance with the limits for a Class B digital device.
Page 14 Wireless connection(Mexico only)  The operation of this equipment is subject to the following two conditions: It is possible that this equipment or device may not cause harmful interference, and (1) This equipment or device must accept any interference, including interference that may cause undesired operation.
Page 15 Declaration of Conformity (Europe only)  We, Brother Industries Ltd, 15-1 Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan, declare that this product is in conformity with the essential requirements of all relevant directives and regulations applied within the European Community. The Declaration of Conformity (DoC) can be downloaded from our website.
Page 16 The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy-efficient equipment. ® As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product meets ® the ENERGY STAR specifications for energy efficiency. xiii...
Page 17: Safety Information
SAFETY INFORMATION WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injures. CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries. IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
Page 18 To use the machine safely WARNING ELECTRICAL HAZARDS Failure to follow the warnings in this section may create the risk of an electrical shock. In addition, you could create an electrical short, which may create the risk of a fire. There are high-voltage electrodes inside the machine.
Page 19 DO NOT place the following objects on the machine. If these objects contact the electrical parts inside the machine, it may cause a fire or electric shock. • Metal object such as a clip or a staple • Precious metal such as a necklace or a ring •...
Page 20 FIRE HAZARDS Failure to follow the warnings in this section may create the risk of a fire. DO NOT use flammable substances, any type of spray or an organic solvent/liquid that contains alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.
Page 21 To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations. xviii Confidential...
Page 22 (MFC-J5620DW, MFC-J5720DW and MFC-J5920DW) When changing the tray size from the Ledger, A3 or Legal size to the original size, be careful not to pinch your fingers in the gaps or slots in the bottom of the tray. It may cause injury to you. DO NOT touch the area shaded in the illustration.
Page 23 DO NOT carry the machine by holding the scanner cover or the Jam Clear Cover or the manual feed slot or the control panel. Doing this may cause the machine to slip out of your hands and may result in injury. Carry the product by sliding your hands into the handhold indentations located on each side of the product.
Page 24 (MFC-J5620DW, MFC-J5720DW and MFC-J5920DW) When carrying the product, remove the tray if it has been expanded to hold large such as Ledger, A3 or Legal size paper. The weight of the paper could cause the tray to fall and cause injury to you. If the ink contacts your skin or gets into your eye or mouth, please follow these steps immediately: •...
Page 25 Precautions for Troubleshooting and/or Disassembly/Assembly Be sure to observe the following warnings and precautions to prevent any secondary troubles from happening by mishandling the machine during troubleshooting and/or disassembly/ assembly. Precautions Be sure to observe the following to prevent any secondary troubles from happening during troubleshooting and/or disassembly/assembly.
Page 26: Chapter 1 Specifications
Minimum Droplet Size CMY: 1.5 pl Scanning Method CPU Speed 288 MHz Backup Clock Yes (Up to 1 hour) Media Specification MFC-J5520DW/ MFC-J5720DW/ Model MFC-J2320 MFC-J2720 MFC-J5320DW J5620DW/ J5920DW J5625DW A4, LTR, EXE,B5 A3 , LGR , LGL , B4 , A5, A6, Photo(102 x 152 mm/4 x 6"),...
Page 27: Paper Handling
MFC-J5520DW/ MFC-J5720DW/ Model MFC-J2320 MFC-J2720 MFC-J5320DW J5620DW/ J5920DW J5625DW Standard Tray 64-220 g/m (17-58 lb.) 64-120 g/m 64-120 g/m Lower Tray (17-32 lb.) (17-32 lb.) Manual Feed Slot 64-220 g/m (17-58 lb.) Media Weights 64-220 g/m MP Tray 64-220 g/m (17-58 lb.)
Page 28: Memory
Memory MFC-J5520DW/ MFC-J5720DW/ Model MFC-J2320 MFC-J2720 MFC-J5320DW J5620DW/ J5920DW J5625DW Memory Capacity 128 MB 256 MB 128 MB 256 MB (physical: Mbytes) Memory Backup (with Flash memory) Interface MFC-J5520DW/ MFC-J5720DW/ Model MFC-J2320 MFC-J2720 MFC-J5320DW J5620DW/ J5920DW J5625DW Host Interface Hi-Speed USB 2.0...
Page 29: Others
Others MFC-J5520DW/ MFC-J5720DW/ Model MFC-J2320 MFC-J2720 MFC-J5320DW J5620DW/ J5920DW J5625DW Operating Environment Temperature 10-35 (20-33) degrees centigrade (Best Print Quality) Operating Environment Humidity 20-80 (20-80) % (Best Print Quality) U.S.A 31 w/5.0 w/1.7 w/0.04 w Power Consumption Europe 32 w/5.5 w/1.8 w/0.04 w...
Page 30: Printer
PRINTER MFC-J5520DW/ MFC-J5720DW/ Model MFC-J2320 MFC-J2720 MFC-J5320DW J5620DW/ J5920DW J5625DW Print Speed ESAT (mono/color) 22/20 ipm (based on ISO/IEC 24734) Draft Print Speed (mono/color) 35/27 ppm *time calculated including paper feeding Resolution up to 1,200 x 6,000 dpi (horizontal x vertical)
Page 31: Scanner
SCANNER MFC-J5520DW/ MFC-J5720DW/ Model MFC-J2320 MFC-J2720 MFC-J5320DW J5620DW/ J5920DW J5625DW Scan speed A4: 3.37 sec/3.37 sec (Mono/Color) *@100 dpi LTR: 3.17 sec/3.17 sec A4: 3.37 sec/ A4: 3.37 sec/ Scan speed (Duplex) 3.37 sec 3.37 sec (Mono/Color) *@100 dpi LTR: 3.17 sec/ LTR: 3.17 sec/...
Page 32: Network
NETWORK Network Model All models Internet FAX (Firmware) Yes (Download) (versionT37) Wired Model All models Model Name (Ethernet) Embedded (NC-350w) Network Connection (Ethernet) Ethernet 10/100BASE-TX Auto Negotiation Wireless Model All models Model Name (Wireless) Embedded (NC-350h) Network Connection IEEE 802.11 b/g/n (Wireless) Wireless Security SSID (32 chr), WEP 64/128bit, WPA-PSK(TKIP/AES), WPA2-PSK(AES)
Page 33: Supplies/Options
SUPPLIES/OPTIONS Model MFC-J2320/J2720/J5320DW/J5520DW/J5620DW/J5625DW/J5720DW MFC-J5920DW Bundled Cartridges BK: 357 CL: 357 BK:2,160 CL:540 Cartridge Supply High Yield Yield @ BK: 550 CL: 550* Cartridges pattern Supply Super High BK: 2,400 CL: 1,200 (Pages) Yield Cartridges (Temperature) Normal condition : -20 to 40°C...
Page 34: Paper
Up to 6 mil (Up to 0.15 mm) Envelopes 20 to 25 lb (80 to 95 g/m Up to 20 mil (Up to 0.52 mm) BP71 69 lb (260 g/m ) paper is especially designed for Brother inkjet machines. MFC-J2720/J5720DW/J5920DW:Up to 0.3 mm for MP Tray Confidential...
Page 35 Ledger, A3, JIS B4 and Legal size paper are not available. We recommended using MP tray for glossy paper. Up to 5 sheets for A3, Ledger, JIS B4, Legal and Folio size. Recommended print media Brother paper Paper Type Item Premium Plus Glossy Photo...
Page 36 Handle and Use Print Media  Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.  Avoid touching the shiny (coated) side of the photo paper. IMPORTANT DO NOT use the following kinds of paper: •...
Page 37: Printable Area
10.2 Printable Area The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.
Page 38: Chapter 2 Troubleshooting
CHAPTER 2 TROUBLESHOOTING INTRODUCTION This section gives the service personnel some of the troubleshooting procedures to be followed if an error or malfunction occurs with the machine. It is impossible to anticipate all of the possible problems which may occur in future and determine the troubleshooting procedures, so this section covers some sample problems.
Page 39 Head/carriage unit (1) Repeat purge action (maintenance code 76) for a couple of times. (Refer to Chapter 5, Section 1.3.29.) Others (1) Low temperature Motor may not run correctly due to excessive load for each drive in low temperature environment. Warm the room temperature in such case. Cleaning Use a soft dry lint-free cloth.
Page 40: Overview
OVERVIEW Cross-section Drawings 2.1.1 Document scanning Second side document Second side CIS unit * pressure bar * Document separation roller Document Document feed roller ejection roller Document pick-up roller First side document Document detection actuator scanning position ADF separation pad actuator Second side document scanning position actuator * First side document...
Page 41: Printer Part
2.1.2 Printer part MP tray Head/carriage unit Paper feed roller Paper ejection roller Registration actuator Switchback actuator Manual feed slot Switchback roller Control panel ASSY Duplex paper feed roller T1 paper pull-in roller T1 bank ASSY T2 paper pull-in roller T2 bank ASSY MP bank ASSY MP paper pull-in roller...
Page 42: Document Feeding Path/Recording Paper Feeding Path
Document Feeding Path/Recording Paper Feeding Path 2.2.1 Document Feeding Path Document feeding path during U-turn paper ejection ADF scanning Fig. 2-3 2.2.2 Recording Paper Feeding Path Feeding path from MP tray Feeding path from the manual feed slot Feeding path during duplex-printing Feeding path from paper tray 2 Feeding path from...
Page 43: Parts Names And Functions
Parts Names and Functions Document scanning and feeding  Parts Names Functions Document detection actuator This detects whether documents are set on the document tray. Document pick-up roller This pulls documents loaded in the document tray into the ADF. Document separation roller, This separates documents sent by the document pick-up roller ADF separation pad in single sheet.
Page 44 Printing and paper feeding  Parts Names Functions Paper pull-in roller This feeds the recording paper from the paper tray to the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the reverse- rotating paper feed roller, and correct inclination of the paper.
Page 45: Block Diagram
Block Diagram ADF unit Scanner unit Second side CIS unit First side CIS unit ADF cover sensor Second side document scanning position sensor PCB Document detection sensor PCB First side document scanning position sensor PCB Main PCB Sensor relay PCB Scanner cover sensor Ethernet EEPROM...
Page 46: Components
Components ADF unit Document scanner unit Scanner cover damper Upper cover Scanner cover support Ink absorber box Harness cover Modem PCB ASSY Main PCB ASSY Sensor relay PCB ASSY Wireless LAN PCB ASSY MP tray ASSY Head/carriage unit Maintenance unit Main PCB frame Ink refill ASSY Engine...
Page 47: Error Indication
ERROR INDICATION To help the user or the service personnel promptly locate the cause of a problem (if any), the machine incorporates the self-diagnostic functions which display error messages for equipment errors. Error Code Error Refer to Contents Code page: Paper jam during duplex-printing The recording papers are fed in reverse on the platen when switchback 2-20...
Page 48 Error Refer to Contents Code page: Black ink cartridge reaches service life time. After judging as no ink by the ink remaining sensor, ink discharged for 2-26 specified times. Yellow ink cartridge reaches service life time. After judging as no ink by the ink remaining sensor, ink discharged for 2-26 specified times.
Page 49 Error Refer to Contents Code page: Head voltage does not turn OFF. 2-35 Head thermistor defective Head thermistor detects -20 degree-C or less and 80 degree-C or more 2-35 when power is on. Head driver IC detects abnormal temperature during operation or stand-by. 2-36 Purge count or flushing count overflown.
Page 50 Error Refer to Contents Code page: Recording paper width sensor cannot detect origin specified on the 2-46 recording paper feed roller. PF encoder sensor cannot detect rotation of the recording paper feed motor. 2-47 Excessive current protection activated for the head driver IC during 2-47 recording paper feed motor operation.
Page 51: Error Messages
Error Messages Error Error Message State Reference Code 26,27,28,29 B&W 1-sided Print After judging getting close to ink replacing Only timing by the ink remaining sensor, ink Replace Ink discharged for specified times. Printing is possible for black only documents. 20,21,22, Cannot Detect Cannot identify a ink cartridge.
Page 52 Error Error Message State Reference Code No Paper Fed Registration sensor detects no recording 4.2.1, 4.2.2, paper in the paper tray 1 or 2. 4.2.3 Paper width sensor detects that papers are not loaded correctly in the manual feed slot. Registration sensor and MP paper detection sensor detect no recording paper in the MP tray.
Page 53: Communications Error
Communications Error Refer to Code 1 Code 2 Cause page: No paper when document transmission is called Section 4.9.3 Wrong fax number sent "A commu- nications No dial tone detected before start of dialing error Busy tone detected before dialing occurs"...
Page 54 Refer to Code 1 Code 2 Cause page: Remote terminal only with V.29 capability in 2,400 or Section 4,800 bps transmission. 4.9.3 "A commu- Remote terminal not ready for polling. nications error Remote terminal not equipped with password function, or occurs"...
Page 55 Refer to Code 1 Code 2 Cause page: Vertical resolution capability changed after compensation Section of background color. 4.9.3 "A commu- Password plus "lower 4 digits of telephone number" not nications coincident. error occurs" Password not coincident. Polling ID not coincident. Commanded confidential ID and MailBox ID not coincident.
Page 56 Refer to Code 1 Code 2 Cause page: Receive RTN or PIN or ERR (sending side.) Section 4.9.3 Send RTN or PIN or ERR (receiving side.) "A commu- nications Receive buffer full during receiving into memory. error Unable to receive the next-page data. occurs"...
Page 57: Troubleshooting
TROUBLESHOOTING Error Cause and Solutions Error Code 0D  Paper Jam Paper jam during duplex-printing The recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition. User Check - Remove the jammed paper. - Check whether the recording paper being used is within the specification.
Page 58: Defective During Duplex-Printing
Error Code 13  Paper Jam Defective during duplex-printing Registration sensor detects paper feed condition at out of specified timing during switchback. User Check - Check whether the recording paper being used is within the specification. Step Cause Solution Registration actuator caught Set the registration actuator into place.
Page 59: Recording Paper Size Error (Duplex-Printing/Duplex-Copying)
Error Code 17  Wrong Paper Recording paper size error (duplex-printing/duplex-copying) - Paper width is wider than 301.5 mm (detection by paper width sensor.) - Paper width is narrower than 95.5 mm (detection by paper width sensor.) - Paper length is longer than 245.9 mm (detection by registration sensor.) - Paper length is shorter than 143.5 mm (detection by registration sensor.) User Check - Check whether the recording paper being used is within the specification.
Page 60: Paper Jam During Duplex-Printing
Error Code 18  Paper Jam Paper jam during duplex-printing Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed (recording paper was pulled out, or very likely to have been pulled out.) User Check - Remove the jammed paper.
Page 61: Cannot Identify A Black Ink Cartridge
Error Code 20  Cannot Detect Cannot identify a black ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting. Error Code 21 Cannot Detect Cannot identify a yellow ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting. Error Code 22 Cannot Detect Cannot identify a cyan ink cartridge.
Page 62: Ink Cartridge Side Ic Chip Relation Defective
Error Code 24  Cannot Detect / Wrong Color Ink Ink cartridge side IC chip relation defective -Identification no match/judge as incompatible cartridge/detecting setting wrong color Install Starter Ink The Ink cartridge which does not contain required ink volume for the initial installation has been set at the initial installation.
Page 63: Black Ink Cartridge Reaches Service Life Time
Error Code 26  B&W 1-sided Print Only/Cannot Print Replace Ink Cannot detect ink volume Black ink cartridge reaches service life time. After judging as no ink by the ink remaining sensor, ink discharged for specified times. Error Code 27 B&W 1-sided Print Only/Cannot Print Replace Ink Cannot detect ink volume Yellow ink cartridge reaches service life time.
Page 64: Detected By The Ink Cartridge Detection Sensor
Error Code 2A  No Ink Cartridge No black ink cartridge loaded, detected by the ink cartridge detection sensor. Error Code 2B No Ink Cartridge No yellow ink cartridge loaded, detected by the ink cartridge detection sensor. Error Code 2C No Ink Cartridge No cyan ink cartridge loaded, detected by the ink cartridge detection sensor.
Page 65: Cannot Communicate With Ink Cartridge Ic Chip (Machine Body Side.)
Error Code 2E  MACHINE ERROR 2E Cannot communicate with ink cartridge IC chip (machine body side.) Step Cause Solution Main PCB defective Replace the main PCB ASSY. Error Code 2F  Cover is Open Ink cartridge cover sensor detects opened cover state. User Check - Close the ink cartridge cover.
Page 66: Detected By The Cr Encoder Sensor
Error Code 30  Unable to Print 30 Carriage does not move. Detected by the CR encoder sensor. User Check - Remove the jammed paper in platen part. Step Cause Solution Foreign materials in the engine Remove foreign materials. unit CR encoder strip out of place Set the CR encoder strip into place.
Page 67: Detected By The Cr Encoder Sensor
Error Code 31  Paper Jam Carriage cannot return to origin. Detected by the CR encoder sensor. User Check - Remove the jammed paper in platen part. Step Cause Solution Foreign materials around the Remove foreign materials. maintenance unit Foreign materials around the Remove foreign materials.
Page 68 Error Code 35  Unable to Print 35 Abnormal stop of head/carriage unit. Causes due to recording paper jam when ink is not discharging. User Check - Remove the jammed paper in platen part. Step Cause Solution Foreign materials in the engine Remove foreign materials.
Page 69 Error Code 3B  Unable to Print 3B Abnormal stop of head/carriage unit. Causes other than recording paper jam when ink is discharging. User Check - Remove the jammed paper in platen part. Step Cause Solution Foreign materials in the engine Remove foreign materials.
Page 70: Defective Occurs In The Carriage Motor, Paper Feed Motor
Error Code 3E  Unable to Print 3E Defective occurs in the carriage motor, paper feed motor. Step Cause Solution Foreign materials in the Remove foreign materials. recording paper path Foreign materials in the Remove foreign materials. maintenance unit Foreign materials around Remove foreign materials.
Page 71: Carriage Motor Cannot Stop
Error Code 3F  Unable to Print 3F Carriage motor cannot stop. Step Cause Solution Carriage motor harness Reconnect the carriage motor harness. connection failure CR encoder strip stained Clean the CR encoder strip. CR encoder strip defective Replace the CR encoder strip. CR encoder sensor defective Replace the carriage PCB ASSY.
Page 72: Head Voltage Does Not Turn Off
Error Code 42  Unable to Print 42 Head voltage does not turn OFF. User Check - They may occur due to lower surrounding temperature. Use in warmer surrounding temperature. Step Cause Solution Head flat cable connection Reconnect the head flat cable. failure Carriage flat cable connection Reconnect the Carriage flat cable.
Page 73: Head Driver Ic Detects Abnormal Temperature During Operation Or Stand-By
Error Code 44  Unable to Print 44 Head driver IC detects abnormal temperature during operation or stand-by. Step Cause Solution Carriage flat cable connection Reconnect the Carriage flat cable. failure Head property information not Input the head property information (refer to input Chapter 5, Section 1.3.25.)
Page 74: Head Voltage Does Not Raise
Error Code 49  Unable to Print 49 Head voltage does not raise. User Check - They may occur due to lower surrounding temperature. Use in warmer surrounding temperature. Step Cause Solution Head flat cable connection Reconnect the head flat cable. failure Carriage flat cable connection Reconnect the Carriage flat cable.
Page 75: The Purge Cam Switch Is Not Switching On/Off
Error Code 50  Unable to Print 50 The purge cam switch is not switching ON/OFF. Error Code 52 Unable to Print 52 Failed to detect the origin of the purge cam. Step Cause Solution Foreign materials in the Remove foreign materials. maintenance unit Purge cam switch harness Reconnect the purge cam switch harness.
Page 76: Abnormal Stop Of Purge Cam Being Driven
Error Code 5A  Unable to Print 5A Abnormal stop of purge cam being driven. Error Code 5B Unable to Print 5B Pump of maintenance unit stopped abnormally during exhaustion/suction. Error Code 5D Unable to Print 5D Excessive current protection activated for the driver IC during purge cam operation. Error Code 5E Unable to Print 5E Excessive current protection activated for the driver IC during pump operation.
Page 77: Paper Tray 2 Detection Sensor Detects No Paper Tray 2 State
Error Code 66  Paper Tray #2 not detected Paper tray 2 detection sensor detects no paper tray 2 state. User Check - Set paper tray 2. Step Cause Solution Paper tray 2 detection sensor Reconnect the paper tray 2 detection sensor harness connection failure harness.
Page 78: Head/Carriage Unit Cannot Shift To Head Capping Position
Error Code 75  Unable to Print 75 Head/carriage unit cannot shift to head capping position. Error Code 76 Unable to Print 76 Head/carriage unit cannot shift to head uncapping position. Step Cause Solution CR encoder strip out of place Set the CR encoder strip into place.
Page 79: Recording Paper Size Error (During Fax/List Printing) Registration Sensor, Recording Paper Width Sensor Detect Unspecified Papers
Error Code 80  Wrong Paper Recording paper size error (during FAX/list printing) Registration sensor, recording paper width sensor detect unspecified papers. User Check - Check whether the recording paper being used is within the specification. - Check that dark recording paper is not used. - Clean the platen.
Page 80 Error Code 81  Wrong Paper Recording paper size error (other than FAX/list printing) Registration sensor and paper width sensor detects papers smaller than specified size. User Check - Check whether the recording paper being used is within the specification. - Check that recording paper is loaded in correct direction in the paper tray.
Page 81 Error Code 82  Paper Jam Recording paper jam, recording paper width sensor cannot detect leading edge of recording papers. User Check - Check whether the recording paper being used is within the specification. - Check that dark recording paper is not used. - Clean the platen.
Page 82 Error Code 87  Paper Jam Recording paper jam, switchback sensor stays in paper feeding state even after completion of paper ejection action. User Check - Remove the jammed paper in front part. - The paper tray is not set correctly. Step Cause Solution...
Page 83 Error Code 89  Unable to Print 89 Paper width sensor cannot detect origin specified on the paper feed roller. Step Cause Solution PF encoder disk stained Clean the PF encoder disk and flushing guide (refer to Chapter 3, Section PF home position detection Set the PF home position detection lever into lever out of place...
Page 84 Error Code 8A  Paper Jam PF encoder sensor cannot detect rotation of the paper feed motor. User Check - Remove the jammed paper in jam clear cover part, platen part and front part. Step Cause Solution Foreign materials in the Remove foreign materials.
Page 85: Paper Feed Motor Cannot Stop
Error Code 8F  Unable to Print 8F Paper feed motor cannot stop. Or, the PF encoder sensor cannot detect the rotation of the paper feed motor. Step Cause Solution Foreign materials in the Remove foreign materials. feeding path Paper feed motor harness Reconnect the paper feed motor harness.
Page 86 Error Code A1  Cover is Open scanner sensor detects that scanner is open. Document document User Check - Close the document scanner. Step Cause Solution Sensor relay PCB harness Reconnect the sensor relay PCB harness. connection failure Document scanner sensor Replace the sensor relay PCB ASSY.
Page 87 Error Code A3  Document Jam Document detection sensor detects that document is pulled out during document scanning. Or, the first side document scanning position sensor cannot detect document within specified time. User Check - Remove the jammed document. Step Cause Solution Foreign materials in the...
Page 88: (First Transmission.)
Error Code A5  Unable to Scan A5 Level of first side CIS scan result is detected as abnormal during FAX transmission (first transmission.) Error Code A6 Unable to Scan A6 Level of first side CIS scan result is detected as abnormal during FAX transmission (after re-try.) Step Cause...
Page 89: Matching Of Color Parameter Fails (For Development Debugging.)
Error Code A8  Unable to Scan A8 Matching of color parameter fails. User Check - Turn the power off and on. Step Cause Solution Program malfunctioning Re-load the firmware. Main PCB defective Replace the main PCB ASSY. Error Code AC ...
Page 90: Cis Positioning Abnormal (Home Position Cannot Be Found)
Error Code AF  Unable to Scan AF CIS positioning abnormal (Home position cannot be found.) Step Cause Solution Scanner belt out of place Set the scanner belt into place. Scanner motor harness Reconnect the scanner motor harness. connection failure First side CIS flat cable Reconnect the first side CIS flat cable.
Page 91: First Side Document Scanning Position Sensor Detects Size That Its Length Does Not Fit Duplex Scanning
Error Code BF  MACHINE ERROR BF First side document scanning position sensor detects size that its length does not fit duplex scanning. User Check - Check whether the document scanned is longer than the specified limit. - Remove the jammed document. Step Cause Solution...
Page 92: Wired Lan Mac Address Not Registered
Error Code E2  MACHINE ERROR E2 Wired LAN MAC address not registered. Step Cause Solution Main PCB defective Replace the main PCB ASSY. Error Code E3  MACHINE ERROR E3 Wireless LAN MAC address acquisition error Step Cause Solution Wireless LAN PCB ASSY Reconnect the wireless LAN PCB ASSY.
Page 93: Lcd Disconnection Detected
Error Code EC  MACHINE ERROR EC LCD disconnection detected. Step Cause Solution LCD flat cable connection Reconnect the LCD flat cable. failure LCD PCB defective Replace the control panel ASSY. Main PCB defective Replace the main PCB ASSY. Error Code ED ...
Page 94: Recording Paper Feeding Problems
Recording Paper Feeding Problems Problems related to paper feeding are end user recoverable if following the User Check items. If the same problem occurs, follow each procedure in the order of the number described in the Step column in the tables below. 4.2.1 Paper is not fed from paper tray User Check - Check that setting of tray selection is not fix to MP Tray.
Page 95 Step Cause Solution Paper pull-in roller not Set the paper pull-in roller into place. mounted in place CR encoder strip stained Clean the CR encoder strip. PF encoder disk stained Clean the PF encoder disk and flushing guide (refer to Chapter 3, Section Bank ASSY out of place Set the bank ASSY into place.
Page 96: Paper Is Not Fed From Manual Feed Slot
4.2.2 Paper is not fed from manual feed slot User Check - Check that recording paper is loaded correctly in the manual feed slot. - Check thickness of recording paper is within tolerance of each type. - Check only a single recording paper enters. Step Cause Solution...
Page 97: Two Or More Sheets Of Paper Are Fed From The Paper Tray
4.2.4 Two or more sheets of paper are fed from the paper tray. User Check - Check that recording paper is loaded correctly in the paper tray. - Check that the set number of recording paper loaded in each recording paper tray is within specified volume.
Page 98: Recording Paper Jam
4.2.7 Recording paper jam Paper jam around the paper tray  User Check - Check that recording paper is loaded correctly in the paper tray. - Adjust the paper guide to match the recording paper size. - Check that the paper shorter than the specified size is not loaded. - Check thickness of recording paper is within tolerance of each type.
Page 99 Paper jam around MP tray / manual feed slot  User Check - Check that recording paper is loaded correctly in the MP tray / manual feed slot. - Adjust the paper guide to match the recording paper size. - Check that the paper shorter than the specified size is not loaded. - Check thickness of recording paper is within tolerance of each type.
Page 100 Paper jam around the platen  User Check - Check that recording paper is loaded correctly in the paper tray. - Adjust the paper guide to match the recording paper size. - Check that the paper shorter than the specified size is not loaded. - Check thickness of recording paper is within tolerance of each type.
Page 101 Corrugat plate CR guide rail Fig. 2-9 2-64 Confidential...
Page 102 Paper jam around paper ejection parts  User Check - Clean the related rollers. - Check that the number of recording paper on the paper ejecting tray is within the maximum ejecting paper volume. Step Cause Solution Foreign materials in the Remove foreign materials.
Page 103: Prints Only Single Side Of The Paper When Duplex-Printing
4.2.8 Prints only single side of the paper when duplex-printing User Check - Set the driver settings to duplex-printing. - Use recording papers in letter size or A4 size. - Check if the recording papers are not overlapping each other. Shuffle the papers thoroughly in the case of overlapping.
Page 104: Print-Image Problems
Print-image Problems 4.3.1 Defective images Completely All single Random Light Dark blank color color Vertical Blurred vertical White vertical Ink splash Ink splash streaks streaks streaks Print edges Random White Stained leading Overlapping not aligned missing dots horizontal edge of lines over the streaks recording paper...
Page 105: Print-Image Problems
4.3.2 Print-image problems Problems related to defective image are end user recoverable if following the User Check items. If the same problem occurs, follow each procedure in the order of the number described in the Step column in the tables below. Completely blank ...
Page 106 All single color  User Check - Check that ink cartridge is loaded correctly. Step Cause Solution Carriage PCB defective Replace the carriage PCB ASSY. Head defective Replace the head/carriage unit. Main PCB defective Replace the main PCB ASSY. Random color ...
Page 107 Light  User Check - Check whether the recording paper being used is within the specification. - Check whether the paper type setting is correct. - Carry out head cleaning. - Replace the ink cartridge. Step Cause Solution Maintenance unit stained Clean the maintenance unit (refer to Section 4.3.2...
Page 108 Vertical streaks  User Check - Check whether the recording paper being used is within the specification. - Clean the related rollers by printing blank paper. - Clean the platen. Step Cause Solution Foreign materials in the CR Remove foreign materials. guide rail Recording paper path Clean the recording paper path.
Page 109 Ink splash  User Check - Replace the ink cartridge. Step Cause Solution Maintenance unit stained Clean the maintenance unit (refer to Section 4.3.2 in this Chapter.) Wrong head property value Input the head property value (refer to Chapter 5, Section 1.3.25.) Carriage PCB defective Replace the carriage PCB ASSY.
Page 110 Random missing dots  User Check - Carry out head cleaning. - Replace the ink cartridge. Step Cause Solution Maintenance unit stained Clean the maintenance unit (refer to Section 4.3.2 in this Chapter.) Non-discharge of ink from Carry out the recommended purge procedures head (refer to the recommended procedures in Chapter 5, Section 1.3.29 "Purge Operation...
Page 111 Stained leading edge of recording paper  User Check - Check whether the recording paper being used is within the specification. Step Cause Solution Maintenance unit stained Clean the maintenance unit (refer to Section 4.3.2 in this Chapter.) Paper feeding correction value Adjust the paper feeding correction value (refer not updated Chapter 5, Section...
Page 112 Separated lines over the whole page  User Check - Carry out head cleaning. Step Cause Solution Head inclination is not correctly Adjust the head inclination (refer to Chapter 4, adjusted. Section 2.4.) Head calibration uncompleted Input the head calibration data (refer to Chapter 5, Section 1.3.2.)
Page 113 Separated lines at the trailing edge of the recording paper  User Check - Carry out head cleaning. Step Cause Solution Paper feeding correction value Adjust the paper feeding correction value (refer not updated Chapter 5, Section 1.3.19.) PF encoder disk stained Clean the PF encoder disk and flushing guide (refer to Chapter 3, Section...
Page 114 Traces of paper pull-in roller  User Check - Check whether the recording paper being used is within the specification. - Clean the paper pull-in roller. - Clean the MP pull-in roller. Step Cause Solution Paper pull-in roller defective Replace the paper pull-in roller. MP paper pull-in roller defective Replace the MP tray ASSY.
Page 115: Software-Related Problems
Software-related Problems The end user can solve problems pertaining to software, for instance, print cannot be made from a computer although test print and printer setting print can be made from the machine by following the User Check items. If the same problem occurs, follow each procedure in the order of the number described in the Step column in the tables below.
Page 116: Network Problems
Network Problems 4.5.1 Cannot make a print through network connection User Check - Check items in the network setting guide. - Carry out network reset (refer to the user's guide.) Step Cause Solution Wireless LAN PCB connector Reconnect the wireless LAN PCB ASSY. connection failure Wireless LAN PCB defective Replace the wireless LAN PCB ASSY.
Page 117: Control Panel Problems
Control Panel Problems 4.6.1 No display on LCD Step Cause Solution Panel flat cable connection Check connection of the panel flat cable and re- failure connect. Control panel ASSY defective Replace the control panel ASSY. Power supply PCB defective Replace the power supply PCB ASSY. Main PCB defective Replace the main PCB ASSY.
Page 118: Document Feeding Problems
Document Feeding Problems 4.7.1 Document can not be fed User Check - Check that document is loaded all the way to the end correctly in the document tray. - Check that the number of documents loaded in the document tray is within specified volume.
Page 119: Document Jam
4.7.3 Document jam Document jam in adjacent area of ADF cover or in paper ejector part  User Check - Check that document is loaded correctly in the document tray. - Adjust the document guide to match the document size. - Check that the document shorter than the specified size is not loaded.
Page 120 Document jam inside ADF  User Check - Check that document is loaded correctly in the document tray. - Adjust the document guide to match the document size. - Check that the document shorter than the specified size is not loaded. - Check that thickness of the document is 64 to 90 g/m Step Cause...
Page 121: Wrinkles On Documents
4.7.4 Wrinkles on documents User Check - Check that the document guide is correctly set to the document size. - Check that documents are not curled. - Check that document is loaded all the way to the end correctly in the document tray. - Check that the number of documents loaded in the document tray is within specified volume.
Page 122: Scanned-Image Problems
Scanned-image Problems 4.8.1 Defective images Light Scanning position failure Dark Completely blank Vertical streaks White vertical streaks Colored over the whole page Entire image is distorted Fig. 2-12 4.8.2 Troubleshooting from image defect Light  User Check - Check if the contrast is set to "Light." - Clean document cover glass or ADF glass.
Page 123 Scanning position failure  User Check - Check that the document is placed correctly on the document cover. (1) ADF Step Cause Solution Scanning start position out of Carry out maintenance 54 to adjust the alignment scanning start position. First side or second side Set the first side or second side document document scanning position scanning position actuator into place.
Page 124 Completely blank  User Check - Check that documents are not reversed. - Check that they are set in the ADF tray securely. Step Cause Solution White/black level correction Carry out maintenance 55. data failure First side or second side CIS Reconnect the first side or second side CIS flat flat cable connection failure cable.
Page 125 White vertical streaks  User Check - Clean document cover glass or ADF glass. - Clean the document pressure bar. Step Cause Solution White reference film of Clean document scanner unit glass at white document scanner unit stained reference film. (in the case of problem in first side) White reference film of...
Page 126 Entire image is distorted  Step Cause Solution CIS type mismatches Carry out maintenance code 59 to rewrite firmware. 2-89 Confidential...
Page 127: Fax Problems
Fax Problems 4.9.1 No faxes can be sent User Check - Check that the line cord is inserted correctly into the socket. - Check that the dialing function setting (tone/pulse) is correct. - Check that the phone cord is not connected to EXT terminal. Step Cause Solution...
Page 128: A Communications Error Occurs
4.9.3 A communications error occurs User Check - Change the “compatibility“ of the function menu to see if the error is cleared. - Check that there is no noise source around this machine body. Step Cause Solution Modem PCB harness Reconnect the modem PCB harness.
Page 129: Other Problems
4.10 Other Problems 4.10.1 The machine cannot be powered on User Check - Insert the AC cord securely. Step Cause Solution Panel flat cable connection Reconnect the panel flat cable. failure LCD defective Replace the control panel ASSY. Power supply PCB defective Replace the power supply PCB ASSY.
Page 130: Internal Memory Errors
4.10.4 Internal memory errors User Check - Delete saved print data and fax data. - Disconnect and insert again the AC cord. Step Cause Solution Main PCB defective Replace the main PCB ASSY. 4.10.5 Security Function Lock related problems User Check - Ask administrator to release security function lock.
Page 131: Chapter 3 Disassembly And Assembly
CHAPTER 3 DISASSEMBLY AND ASSEMBLY PRECAUTIONS BEFORE PROCEEDING To prevent the creation of secondary problems by mishandling, observe the following warnings and precautions during disassembly/assembly work. WARNING WARNING Before replacing parts or units, unplug the power cord and the telephone line. Do not use switches but unplug the power cord itself.
Page 132 (11) After completion of reassembly, it is recommended that the dielectric voltage withstand test and continuity test be conducted. (12)Before packing the machine for sending it back to the user after repairs, be sure to clean the flushing guide with a cleaner stick as shown below to prevent ink splashing during transportation.
Page 133: Packing
PACKING For 100 V Confidential...
Page 134 For 200 V Confidential...
Page 135: Screw Catalogue
SCREW CATALOGUE Taptite cup B Taptite cup B M3x10 Taptite cup B M4x12 Taptite cup S Taptite cup S M3x6 Taptite bind B Taptite bind B M4x12 Screw bind Screw bind M2x12 Screw bind M3x6 Confidential...
Page 136: Screw Torque List
SCREW TORQUE LIST Tightening Location of screw Screw type Q’ty torque N•m (kgf•cm) MP tray ASSY TAPTITE CUP B M4x12 0.70±0.10 (7±1) ADF motor grounding wire TAPTITE CUP S M3x6 0.40±0.10 (4±1) Upper document chute TAPTITE CUP B M3x10 0.50±0.10 (5±1) Document scanner top cover TAPTITE CUP B M3x10 0.50±0.10 (5±1) Upper cover...
Page 137: Lubrication
LUBRICATION Lubricant type Lubricant amount Lubrication points (manufacturer) per point Permalub BAN-5 Head/carriage unit 1.5 mm diameter ball FLOIL BG-1319 Head/carriage unit 1.0 mm diameter ball (Kanto Kasei) FLOIL BG-1319 CR guide rail (top face) 2.0 mm diameter ball (Kanto Kasei) CR frame (top face) 2.0 mm diameter ball CR frame...
Page 138  CR guide rail and CR frame (top face) Apply a 2 mm diameter ball of grease (FLOIL BG1319) to each of the 48 lubrication points below. Lubrication procedure (1) Move the head/carriage unit to the left end of its travel. (2) Before applying grease, wipe dust or dirt off the lubrication area with an alcohol soaked cloth.
Page 139  CR frame (inner sides of the front and rear upright edges) Apply a 2 mm diameter ball of grease (FLOIL BG1319) to each of the 60 lubrication points below. Lubrication procedure (1) Move the head/carriage unit to the left end of its travel. (2) Before applying grease, wipe dust or dirt off the lubrication area with an alcohol soaked cloth.
Page 140  CR frame (bottom face) CR frame Apply grease here. 15 1 64 1 (mm) CR guide rail : Grease (1 mm diameter ball) 3-10 Confidential...
Page 141  Paper ejection roller Apply grease here.  Paper feed roller Apply grease here. Apply grease here.  Paper pull-in rollers (T1/T2) Apply grease here. Apply grease here. 3-11 Confidential...
Page 142: Overview Of Gears
OVERVIEW OF GEARS  MP tray LET221001 MP GEAR 19 LER417001 MP GEAR 31 3-12 Confidential...
Page 143: Routing Of Harnesses
ROUTING OF HARNESSES Sensor relay PCB ASSY/Main PCB ASSY Harness name Sensor relay PCB flat cable PF encoder harness Switchback sensor harness Power supply PCB harness Carriage motor harness Paper feed motor harness 3-13 Confidential...
Page 144 Main PCB ASSY/Modem PCB ASSY Carriage PCB flat cable 1 Carriage PCB flat cable 2 Carriage PCB flat cable 3 Mount the carriage PCB flat cable 1 so that its blue line comes to the Modem PCB flat right of the cable guide. cable Panel flat cable...
Page 145 Switchback sensor Switchback Carriage motor harness sensor harness Cable guides Power supply PCB ASSY Cable guides Power cord Power supply shield Power cord bushing Ferrite core 3-15 Confidential...
Page 146 Head/carriage unit Carriage PCB flat cable 1/2/3 Hooks Boss 3-16 Confidential...
Page 147 ADF unit/Document scanner unit (downside) (Front) MP paper detection sensor harness Second side CIS flat cable ADF cover sensor harness ADF sensor harness Scanner motor harness ADF motor harness Cable guides First side CIS flat cable Scanner harness holder (upside) (Rear) 3-17 Confidential...
Page 148 MP paper detection sensor harness MP paper detection sensor harness Drain tube Drain tube Air vent tube 3-18 Confidential...
Page 149 Lower cover (right side) Purge cam sensor Registration harness sensor harness Cable guides Carriage motor harness Main PCB grounding wire Cable guide 3-19 Confidential...
Page 150 Lower cover (left side) Cable guide Cable ties Paper feed motor harness Cable guides PF encoder harness Ferrite cores Cable guides Paper tray 2 detection sensor harness The Cable tie should be wrapped outside the Harness and the Ferrite core.
Page 151: Disassembly Flow
DISASSEMBLY FLOW  Disassembly flowchart Disassembly/reassembly time (seconds) 9.18 Ink Cartridge 9.49 9.50 Cover T1 Base Pad T2 Base Pad 30/5 30/5 MP Detection Sensor PCB 30/20 9.4 Scanner ADF Cover 9.31 Jam Cover Damper/ MP Tray ASSY Document Support Clear Cover Scanner 25/25...
Page 152: Disassembly Procedure
DISASSEMBLY PROCEDURE Preparation [ 1 ] Transferring Received FAX Data When the machine at the user site requires to be repaired, unplugging the power cord from the electrical outlet for sending the machine for repair will lose received FAX data if left in the machine.
Page 153 (6) Press PC-Fax Receive. (7) If the "Run PC-Fax on your computer." appears on the LCD, press OK. (8) Click Start | All Programs (program) | Brother | (Model name) MFC-XXXX | PC- FAX Receiving | Receive. Wait for the PC-Fax Receiving dialog box to appear. Confirm the message and click OK.
Page 154 [ 2 ] Backing up Machine Information and Head Calibration Data (when the main PCB is to be replaced) Before starting repair, the service personnel should back up the following machine information, user setting information and head calibration data into an external memory (memory card or USB flash memory).
Page 155 [ 3 ] Disconnecting Cables, Removing Accessories, and Setting the Protective Part Before starting disassembly, perform the following procedure. (1) Disconnect the following: - Telephone line cord, if connected - USB cable, if connected - LAN cable, if connected - External memory card, if connected (2) Remove the following: - Paper tray ASSY 1 / 2 - Ink cartridge...
Page 156: Mp Paper Detection Sensor Pcb Assy
(3) Set the Protective part. Protective parts Fig. 3-2 MP Paper Detection Sensor PCB ASSY (1) Open the MP tray. (2) Use a flat screwdriver to release three Hooks and remove the MP side upper cover L/R. (3) Use a flat screwdriver to release three Hooks to remove the MP side cover L/R. MP side upper cover R Hooks Hooks...
Page 157 (4) Open the MP top cover. (5) Use a flat screwdriver to press the Release lever on the right side of the MP tray, and remove the MP tray. Release lever MP top cover MP tray Fig. 3-4 (6) Release the Hook and slightly remove the MP paper detection sensor PCB ASSY. MP paper detection sensor PCB ASSY Hook...
Page 158: Mp Tray Assy
(7) While pressing the actuator, remove the MP paper detection sensor PCB and MP paper detection sensor holder. (8) Remove the MP paper detection sensor harness off the MP paper detection sensor PCB. (9) Remove the MP paper detection sensor PCB off the MP paper detection sensor holder. Actuator MP paper detection sensor harness MP paper detection sensor...
Page 159: Scanner Cover Damper/Scanner Cover Support
Scanner Cover Damper/Scanner Cover Support (1) Open the Scanner cover until it locks. (2) Pull the Hook at the rear end of the Scanner cover damper to the front, and remove the damper from the Scanner cover. Scanner cover Hook Scanner cover damper Fig.
Page 160: Adf Unit/Document Scanner Unit
ADF Unit/Document Scanner Unit (1) Remove the MP gear 19. (2) Remove the Shaft and take off the MP gear holder and MP gear 31. Shaft MP gear 31 MP gear 19 MP gear holder Fig. 3-10 (3) Raise the Lifter and pull off to the front. Lifter Fig.
Page 161 (4) Release the five Hooks and remove the Harness cover from the Upper cover. (5) Remove the screw (TAPTITE CUP S M3x6) from the Scanner motor grounding wire and ADF motor grounding wire. (6) Remove the Harnesses of the Document scanner unit and the ADF unit. ...
Page 162 (7) Open the Scanner harness holder and fix the Hook of the Scanner harness holder to the slot on the Document scanner unit. Document scanner unit Hook Scanner harness holder Fig. 3-14 3-32 Confidential...
Page 163 (8) Slide off the Document scanner unit and the ADF unit to the rear. ADF unit Document scanner unit Fig. 3-15 3-33 Confidential...
Page 164 (9) Leave the Scanner motor harness and the First side CIS flat cable as they are, and remove the Harness off the Scanner harness holder. • Remove the Second side CIS flat cable from the Scanner harness holder. •...
Page 165 (10)Open the ADF unit, and raise it slightly avoiding the Stopper of the Document scanner unit. (11) From the front side of the ADF hinge L/R fitting hole, put in a cable tie-like tool with its edge bent, and pull out the ADF unit. (12)Pull the ADF unit harness off the Document scanner unit.
Page 166: Adf Hinge L/R
ADF Hinge L/R (1) Fully turn the ADF hinge L/R to the front and pull it out to the rear. ADF hinge R ADF hinge L Fig. 3-18 ADF Cover (1) Open the ADF document support. (2) Open the ADF cover. (3) Using a flat screwdriver, release the two Bosses of the ADF unit, and remove the ADF cover.
Page 167 (4) Release the Boss of the ADF cover, and remove the Document pressure bar. (5) Remove the Earth spring. Document pressure bar Earth spring ADF cover Boss Fig. 3-20 (6) Release and remove the two Springs through the cutout of the Hook. (7) Hold down the Hook, and move the Roller axis in the direction of the arrow to remove it.
Page 168 Assembling Note: When mounting the Springs, take care that the Springs are placed below the Roller axis. Fig. 3-22 (8) Remove the ADF cover support plate. ADF cover support plate Fig. 3-23 3-38 Confidential...
Page 169: Adf Document Support
ADF Document Support (1) Use a flat screwdriver to release the four Hooks of the Side rear cover. ADF unit Hooks Side rear cover Fig. 3-24 (2) Turn the ADF unit right side up. (3) Remove the Side rear cover. Side rear cover ADF unit Fig.
Page 170 (4) Open the ADF document support. (5) Open the ADF stack tray. ADF document support ADF stack tray ADF unit Fig. 3-26 3-40 Confidential...
Page 171 (6) Remove the ADF stack tray. (7) Release the two Bosses on the rear, and remove the ADF document support. ADF document support Boss ADF stack tray Boss ADF unit Fig. 3-27 3-41 Confidential...
Page 172: Document Top Cover
Document Top Cover (1) Using a flat screwdriver, hold down the two Hooks to inside, and remove the Document top cover. Document top cover Hook Hook ADF unit Fig. 3-28 9.10 Document Separation Roller ASSY (1) Rotate the Bushing of the Document separation roller ASSY and release the lock. (2) Remove the Document separation roller ASSY.
Page 173: Adf Separation Pad Holder Assy
9.11 ADF Separation Pad Holder ASSY (1) Release the Hook of the Gear and remove the Gear. (2) Rotate the Bushing of the LF roller to release the lock. (3) Remove the LF roller. LF roller Bushing Hook Gear ADF unit Fig.
Page 174: Second Side Cis Unit (Duplex Scanning Models Only)
(6) Using a flat screwdriver, release the two Hooks and the two Bosses, and remove the ADF separation pad holder ASSY. Note: Take care not to lose the ADF separation pad holder ASSY spring. ADF separation pad holder ASSY Boss Boss Hook Hook...
Page 175 (2) Remove the Second side CIS unit and disconnect the Second side CIS flat cable from the CIS unit. Note: Do not touch the lens of the Second side CIS unit with your hands. (3) Remove the two Second side CIS spacers from the Second side CIS unit. Second side CIS spacer Second side CIS unit Second side CIS spacer...
Page 176: Second Side Cis Flat Cable (Duplex Scanning Models Only)
9.13 Second Side CIS Flat Cable (Duplex scanning models only) (1) Open the Feed tray. (2) Remove the Feed tray. Feed tray ADF unit Fig. 3-35 (3) Remove the four screws (TAPTITE CUP B M3x10), take off the Upper document chute, and temporarily put it in place.
Page 177 (5) Release the Hook, and remove the Second side CIS flat cable while holding up the Lower chute. Lower chute Second side CIS flat cable Hook Fig. 3-37 3-47 Confidential...
Page 178 Assembling Note: Assemble new Second side CIS flat cable as shown below. Folding instructions (Unit: mm) Top: White side Bottom: UL symbol print side Insulating tape Fold (White in color) 53 position "A"* 45° 45° 45° 45° To main body To CIS unit Mountain fold Valley fold...
Page 179: Document Detection Sensor Pcb/First Side Document Scanning Position Sensor Pcb/Second Side Document Scanning Position Sensor Pcb
9.14 Document Detection Sensor PCB/First Side Document Scanning Position Sensor PCB/Second Side Document Scanning Position Sensor PCB (1) Release the Hook, remove the Document detection sensor PCB, and disconnect the Document detection sensor harness. (2) Release the Hook, remove the First side document scanning position sensor PCB, and disconnect the First side document scanning position sensor harness.
Page 180: First Side Cis Unit
9.15 First Side CIS Unit (1) Remove the six screws (TAPTITE CUP B M3x10). (2) Turn the Document scanner unit right side up. (3) Remove the Document scanner top cover. Document scanner top cover TAPTITE CUP B M3x10 Document scanner bottom cover Fig.
Page 181 (4) Remove the CIS roller holder L/R. CIS roller holder L Document scanner unit CIS roller holder R Document scanner bottom cover Fig. 3-41 (5) Set the First side CIS unit upright, slide it to the front to remove it, then disconnect the First side CIS flat cable.
Page 182: First Side Cis Flat Cable
9.16 First Side CIS Flat Cable (1) Release the wiring of the First side CIS flat cable from the Scanner harness holder. (2) Detach the tape on two points of the First side CIS flat cable, and remove it from the Document scanner bottom cover.
Page 183 Assembling Note: Assemble new First side CIS flat cable and FFC tension film as shown below. Folding instructions (Unit: mm) 246.5 116.5 83.5 To main body To CIS unit 45° 45° UL symbol 45° 45° print side Mountain fold Valley fold Double-sided tape attachment position Double-sided tape FFC tension film...
Page 184: Upper Cover
9.17 Upper Cover (1) Remove the six screws (TAPTITE BIND B M4x12) and take off the Upper cover. TAPTITE BIND B M4x12 Upper cover Fig. 3-45 3-54 Confidential...
Page 185: Ink Cartridge Cover
9.18 Ink Cartridge Cover (1) Open the Ink cartridge cover, release the Boss on its right side, and remove the cover. Boss Boss Ink cartridge cover Fig. 3-46 9.19 Front Cover (1) Release the upper Hook on the Front cover and remove the Front cover. Hook Front cover Fig.
Page 186: Media Module Cover
9.20 Media Module Cover (1) Lift up the Control panel ASSY to the front. (2) Open the Media module cover, release Bosses on either side, and remove the cover to the front. Control panel ASSY Media module cover Fig. 3-48 3-56 Confidential...
Page 187: Ink Absorber Box
9.21 Ink Absorber Box Note: Do not remove the Ink absorber box unless it needs to be replaced. (1) Pull out the Drain tube and Air vent tube from the Ink absorber box. (2) Release the Boss on the right side of the Ink absorber box, and remove the box to the rear.
Page 188: Control Panel Assy
9.22 Control Panel ASSY (1) Release the two Hooks on the Inner media module cover and remove the cover to the front. Hooks Control panel ASSY Inner media module cover Fig. 3-51 (2) Release the three Hooks on the Tilt hook stopper and remove the stopper. (3) Remove the screw (TAPTITE CUP S M3x6) to release the Panel grounding wire.
Page 189 (5) Release the upper left Boss on the Control panel ASSY and the left-side Boss on the FFC guard cover, then remove the Control panel ASSY. Control panel ASSY Bosses FFC guard cover Fig. 3-53 (6) Release the two Bosses of the Tilt hook, and remove the Tilt hook. Tilt hook Bosses Fig.
Page 190: Wireless Lan Pcb Assy
9.23 Wireless LAN PCB ASSY (1) Remove the Wireless LAN PCB ASSY from the Main PCB ASSY. Note: When removing the Wireless LAN PCB ASSY, do not hold the tape put on the top of the ASSY. (2) Remove the Gasket from the Wireless LAN PCB ASSY. Gasket Wireless LAN PCB ASSY Main PCB ASSY...
Page 191: Main Pcb Assy
9.24 Main PCB ASSY (1) Remove the two screws (TAPTITE CUP S M3x6) and lift up the Main PCB shield. TAPTITE CUP S M3x6 Main PCB shield Fig. 3-57 (2) Disconnect all harnesses connected to the Main PCB ASSY. Sensor relay PCB flat cable Carriage PCB flat cable 1...
Page 192 (3) Remove the two screws (TAPTITE CUP S M3x6) and remove the Main PCB ASSY. TAPTITE CUP S M3x6 Main PCB ASSY Main PCB grounding wire TAPTITE CUP S M3x6 Fig. 3-59 Assembling Note: When tightening the right lower screw on the Main PCB ASSY, secure the Main PCB grounding wire together.
Page 193: Sensor Relay Pcb Assy
9.25 Sensor Relay PCB ASSY (1) Disconnect all harnesses connected to the Sensor relay PCB ASSY. (2) Release the wiring above the Sensor relay PCB ASSY. Assembling Note: When wiring the CR motor harness and the Paper feed motor harness, set the Ferrite core with the cable tie positioned on the top of the Ferrite core. "...
Page 194: Modem Pcb Assy
9.26 Modem PCB ASSY (1) Release the wiring of the Modem PCB flat cable. (2) Remove the screw (TAPTITE CUP S M3x6) and take off the Modem shield. (3) Remove the screw (TAPTITE CUP S M3x6) and take off the Modem PCB ASSY. TAPTITE CUP S M3x6 Modem shield Modem PCB ASSY...
Page 195: Carriage Pcb Assy
9.27 Carriage PCB ASSY (1) Remove two screws (TAPTITE CUP B M3x10) and one screw (TAPTITE CUP S M3x6), release the hook at the front center, and take off the Main PCB frame. TAPTITE CUP B M3x10 TAPTITE CUP B M3x10 TAPTITE CUP S M3x6 Main PCB frame Hook...
Page 196 (2) Turn the PF roller gear in the direction of the arrow until the Head stopper of the Maintenance unit clicks. (3) Move the Head/carriage unit to the center of its travel. PF roller gear Head/carriage unit Fig. 3-63 3-66 Confidential...
Page 197 (4) Release the five Hooks marked with ▲ on the Head cover to remove it. Note: When removing the Head cover, do not touch the Inclination adjuster ring. Hooks Head cover Hooks Head/carriage unit Inclination adjuster ring Fig. 3-64 (5) Unlock the Connector on the Carriage PCB ASSY and disconnect the Head flat cable.
Page 198 (6) Release two Hooks of the Tube binder securing the Carriage flat cables. (7) Release the wiring of the three Carriage flat cables and remove the Flat core. Release the Carriage flat cables from the tube clamp. Flat core Carriage flat cables Head/carriage unit Fig.
Page 199: Head Joint Rubber
9.28 Head Joint Rubber (1) Remove the Head joint spring. (2) Release the two Hooks on the Tube binder, hold up the right side of the Tube binder and slide it in the direction of the arrow, then remove it from the Head/ carriage unit.
Page 200 (3) Remove the Head joint rubber. Note: Put the Head joint rubber on a clean vinyl sheet and take care not to contaminate it. Do not touch the Inclination adjuster ring. Head joint rubber Head/carriage unit Inclination adjuster ring Fig. 3-69 3-70 Confidential...
Page 201: Head/Carriage Unit And Cr Timing Belt
9.29 Head/carriage Unit and CR Timing Belt (1) Remove the Resin retaining ring and the Idle pulley. CR timing belt Resin retaining ring Idle pulley Fig. 3-70 (2) Remove the CR timing belt from the Carriage motor gear. As shown below, loosely tie the CR timing belt in a bundle on the Head/carriage unit.
Page 202 (3) Pull the two Head locks in the direction of the arrow to release the Locks. Head/carriage unit CR timing belt Head locks Fig. 3-72 (4) Move the Head/carriage unit to the left until the pawls on the unit are aligned with the cutouts in the Carriage rail.
Page 203 (6) Remove the CR timing belt from the Head/carriage unit. CR timing belt Head/carriage unit Fig. 3-74 Note: When storing the removed Head/carriage unit for a long period, store the unit in a Head casing as shown below. Leaving it out of the casing causes the head nozzles and ink supply ports to dry up so that the Head/carriage unit can no longer provide the original performance.
Page 204 Assembling Note: Mount the Head/carriage unit, using the following steps. 1) When mounting a new Head/carriage unit, apply lubricant to the unit, as specified Section 5 of this chapter. 2) When mounting the CR timing belt, insert it into the Head/carriage unit so that the toothed side faces inwards as shown below and make sure that the upper and lower edges of the belt are fitted in the Latches.
Page 205: Paper Tray 2 Detection Sensor/T2 Paper Pull-In Roller/T2 Bank Assy
9.30 Paper Tray 2 Detection Sensor/T2 Paper Pull-in Roller/T2 Bank ASSY (1) Release the wiring of the Paper tray 2 detection sensor harness. (2) Pull out the Registration sensor harness and the Main PCB grounding wire out of the Lower cover. (3) Remove four screws (TAPTITE BIND B M4x12) and take out the Lower tray unit.
Page 206 (4) Remove the Actuator. Note: Take care not to lose the Actuator spring. Actuator Actuator spring Fig. 3-78 (5) Release the wiring of the Paper tray 2 detection sensor. (6) Release the Hook, and remove the Paper tray 2 detection sensor. Paper tray 2 detection sensor Hook...
Page 207 (7) Release the two Hooks of the Paper pull-in roller holder and remove the T2 paper pull-in rollers and their holder from the Gear holder ASSY. (8) Remove the T2 paper pull-in rollers from their holder and separate those rollers to the right and left.
Page 208 (9) Remove two screws (TAPTITE CUP B M3x10) and remove the Lower tray frame. TAPTITE CUP B M3x10 Lower tray frame Tongues Lower tray unit Fig. 3-81 Assembling Note: When mounting the Lower tray frame, hang the two Tongues onto the holes on the Lower tray unit.
Page 209: Jam Clear Cover
(10) Release the three Hooks and remove the T2 bank ASSY. Hooks T2 bank ASSY Fig. 3-82 9.31 Jam Clear Cover (1) Release either one of the Bosses provided on the ends of the Jam clear cover and remove the Jam clear cover. Jam clear cover Fig.
Page 210: T1 Bank Assy
9.32 T1 Bank ASSY (1) Slightly hold down the Inside cover ASSY to release the Bosses and remove the Inside cover ASSY. (2) Release the seven Hooks and remove the T1 bank ASSY. T1 bank ASSY Inside cover ASSY Hooks Hook Hooks Fig.
Page 211: Power Supply Pcb Assy
9.33 Power Supply PCB ASSY (1) Release the wiring of the Power supply harness. (2) Remove the screw (TAPTITE CUP S M3x6). TAPTITE CUP S M3x6 Power supply harness Fig. 3-85 Assembling Note: When attaching a Power supply unit, hold up the rear section of the unit and tighten the screw.
Page 212 (3) Release the Hook and remove the Power supply unit from the bottom of the Lower cover. Power supply unit Hook Fig. 3-87 (4) Release the Lock and Hook, and remove the Power supply shield. Lock Power supply shield Hook Fig.
Page 213 (5) Release the wiring of the Power cord. (6) Disconnect the Power supply harness from the Power supply PCB ASSY. (7) Remove the three screws (TAPTITE CUP S M3x6) and take the Power supply PCB ASSY out of the Lower power supply frame. Lower power supply frame TAPTITE CUP S M3x6 Power supply PCB...
Page 214: Ink Refill Assy/Ink Absorber Felt (For Ink Refill Assy)
9.34 Ink Refill ASSY/Ink Absorber Felt (for Ink Refill ASSY) (1) Release the wiring of the Ink supply tubes from the Tube support wire and Tube support plate. (2) Release the wiring of the Ink sensor flat cable. (3) Release the wiring of the harnesses. Registration sensor harness Ink sensor...
Page 215 (4) Remove the three screws (TAPTITE CUP B M3x10), release one Hook, and remove the Tube support plate. TAPTITE CUP B M3x10 Tube support plate Hook Fig. 3-91 (5) Release the wiring of the CR motor harness. (6) Remove the Ink refill ASSY. (7) Remove the Ink absorber felt (for Ink refill ASSY).
Page 216: Ink Cartridge Cover Sensor Assy
9.35 Ink Cartridge Cover Sensor ASSY (1) Release the wiring of the Ink cartridge cover sensor ASSY. (2) Release the Hook and remove the Ink cartridge cover sensor ASSY. Ink cartridge cover sensor ASSY Correct Ink cartridge cover sensor ASSY Wrong Hook Fig.
Page 217: Cr Encoder Strip
9.36 CR Encoder Strip (1) Release the Lock of the Encoder strip spring and remove the CR encoder strip and the spring. Note: Take care not to scratch the CR encoder strip. If it is stained or scratched, replace it with a new one. CR encoder strip Encoder...
Page 218: Flushing Base
9.37 Flushing Base (1) Release the wiring of the Switchback sensor PCB. (2) Remove the two screws (TAPTITE CUP B M3x10) and remove the Switchback frame ASSY. TAPTITE CUP B M3x10 Switchback frame ASSY Anti-static brush Fig. 3-95 Assembling Note: When mounting the Switchback frame, take care not to wind in the Anti-static brush.
Page 219 (3) Remove the two CR frame springs and two screws (TAPTITE CUP B M3x10) and remove the CR frame. TAPTITE CUP B M3x10 CR frame spring CR frame spring CR frame Fig. 3-96 (4) Remove the Flushing base. Flushing base Fig.
Page 220: Carriage Motor Assy
9.38 Carriage Motor ASSY (1) Release the lock of the Guard film spring and remove the Encoder strip guard film. Encoder strip guard film Guard film spring Strip support Fig. 3-98 (2) Remove the Belt tension spring and the Guard film spring. (3) Remove the two screws (SCREW BIND M3x6) and the screw (TAPTITE CUP S M3x6) and take the Carriage motor ASSY off the CR frame ASSY.
Page 221: Switchback Roller
Assembling Note: Tighten screw "C" (TAPTITE CUP S M3x6) temporarily. After setting the Head/carriage unit and the CR timing belt, tighten screw "C" firmly. "C" Fig. 3-100 9.39 Switchback Roller (1) Remove the Switchback inner paper guide. (2) Remove the two Switchback side frames. Switchback inner paper guide Switchback...
Page 222 (3) Remove the Switchback roller belt. (4) Remove the Switchback roller. Assembling Note • Do not touch the Platen foam by hand. • Mount the Switchback roller with its Bushing lever upward. (5) Remove the Switchback outer paper guide from the Switchback roller. Switchback roller Bushing lever Switchback outer...
Page 223: Flushing Box
9.40 Flushing Box (1) Release the two Hooks, lift up the front end of the Flushing box, and remove the Flushing box. Hooks Flushing box Fig. 3-103 Assembling Note: If you replace the Flushing box (without replacing the Main PCB ASSY), reset the flushing count, using the procedure given in Chapter 4, Section 1.14 "Reset purge and flushing...
Page 224: Pf Encoder Disk/Pf Encoder Pcb Assy
9.41 PF Encoder Disk/PF Encoder PCB ASSY (1) Remove the PF encoder disk. PF encoder disk Fig. 3-104 Note: Once removed, the PF encoder disk should be replaced with a new one. Assembling Note: When attaching the PF encoder disk, using a spatular tool makes the job easier.
Page 225 (2) Remove the Paper feed roller belt. Paper feed motor Paper feed roller belt Paper feed roller Fig. 3-105 Assembling Note: When attaching the Paper feed roller belt, first fit it over the paper feed motor side and then over the paper feed roller side. (3) Release the wiring of the PF encoder harness.
Page 226: Paper Feed Motor
9.42 Paper Feed Motor (1) Remove the two screws (TAPTITE CUP B M3x10) and two screws (SCREW BIND M3x6), remove the two CR guide rail springs, and remove the CR guide rail. CR guide rail spring "a" "a" CR guide rail CR guide rail spring "b"...
Page 227 Assembling Note: When attaching the CR guide rail, set the Paper feed motor gasket as shown below. Make sure that the upper surface of the Paper feed motor gasket is in contact with the lower surface of the CR guide rail. Paper feed motor gasket CR guide rail Paper feed motor...
Page 228 (4) Remove the two screws (SCREW BIND M3x6) and take the Paper feed motor off the Paper feed motor frame. Paper feed motor Paper feed motor frame SCREW BIND M3x6 Fig. 3-111 Assembling Note: When attaching the Paper feed motor to the Paper feed motor frame, align it in the position indicated above.
Page 229 Assembling Note: When attaching the Paper feed motor gasket, align it in the position indicated below. (Upside) within 2 mm Paper feed motor gasket Paper feed motor (Side) Paper feed motor gasket within 2 mm Paper feed motor Fig. 3-112 3-99 Confidential...
Page 230: Paper Feed Roller
9.43 Paper Feed Roller (1) Turn the right and left bushings in the direction of the arrow to unlock them. (2) Remove the Paper feed roller. Paper feed roller Fig. 3-113 Assembling Note: When mounting the Paper feed roller, hold the left and right bushing without touching the roller part.
Page 231: Paper Ejection Roller
9.44 Paper Ejection Roller (1) Remove the Paper ejection roller pulley. (2) Remove the Paper ejection roller belt. Paper ejection roller Paper ejection roller belt Platen Paper ejection roller pulley Fig. 3-114 3-101 Confidential...
Page 232 (3) Rotate the Bushing lever to upward. (4) Remove the Platen and the Paper ejection roller. (5) Remove the Paper ejection roller from the Platen. Assembling Note: Mount the Paper feed roller with its Bushing lever tilted forward as shown below. Correct Wrong Bushing lever...
Page 233: Platen
Assembling Note: Platen springs should not be bent or turned over. Correct Wrong Fig. 3-116 9.45 Platen (1) Remove the Platen foam from the Platen. (2) Remove the three Platen springs from the Platen. Platen foam Platen Platen spring Fig. 3-117 Assembling Note: When mounting the Platen foam to the Platen, take care not to put it over the Platen rib.
Page 234: Maintenance Unit/Ink Absorber Felt (For Maintenance Unit)
9.46 Maintenance Unit/Ink Absorber Felt (for Maintenance Unit) (1) Release the wiring of the harnesses. (2) Remove the Maintenance unit. (3) Remove the Ink absorber felt (for maintenance unit). Maintenance unit Ink absorber felt (for maintenance unit) Fig. 3-118 (4) Release the Maintenance unit boss and remove the Drive unit. (5) Remove the Gear and Shaft.
Page 235: Inner Chute Assy
Assembling Note: Attach the Drive unit, using the following steps. 1) Attach the Shaft and Gear to the Drive unit. 2) After aligning the two Shafts with the D cutouts in the Maintenance unit, attach the Drive unit to the Maintenance unit. Maintenance unit Gear Shaft...
Page 236 (4) Release the Hooks and the Boss on the DX paper guide ASSY, slide it in the direction of the arrow, and remove the DX paper guide ASSY and the Inner chute ASSY from the Frame base. Inner chute ASSY Frame base Hook DX paper guide ASSY...
Page 237: Registration Sensor Pcb Assy
9.48 Registration Sensor PCB ASSY (1) Release the Hook on the Registration sensor holder and remove the Registration sensor holder from the Frame base. (2) Warp the Registration sensor inwards to release it from the guide, then slide off the Registration sensor PCB ASSY in the direction of the arrow.
Page 238: T1 Base Pad
9.49 T1 Base Pad (1) If the T1 base pad needs to be replaced, peel it off the bottom of the Paper tray ASSY 1. Note: Once removed, the T1 base pad will become unusable and a new pad will have to be put back in.
Page 239: T2 Base Pad
9.50 T2 Base Pad (1) If the T2 base pad needs to be replaced, peel it off the bottom of the Paper tray ASSY 2. Note: Once removed, the T2 base pad will become unusable and a new pad will have to be put back in.
Page 240: T1 Paper Pull-In Roller
9.51 T1 Paper Pull-in Roller (1) Release the two Hooks of the Paper pull-in roller holder and remove the T1 paper pull-in rollers and their holder from the Gear holder ASSY. (2) Remove the T1 paper pull-in rollers from their holder and separate those rollers to the right and left.
Page 241: Chapter 4 Adjustments And Updating Of Settings, Required After Parts Replacement
CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS, REQUIRED AFTER PARTS REPLACEMENT IF YOU REPLACE THE MAIN PCB If the machine information has not been backed up in an external memory before the start of repair, it is necessary to replace the ink absorber box and flushing box and then reset their counts.
Page 242 < Requirements > (1) USB cable (one piece) ® (2) PC (Windows XP or later) Create a temporary folder in the C drive. (3) Service setting tool (brusbsn.zip) Make a copy of the service setting tool in the temporary folder in the C drive. Extract the copied file and run "brusbsn.exe"...
Page 243: Customize Destinations (Maintenance Mode 74)
(2) Connect the machine to your PC using a USB cable. (3) On the PC, run "filedg32.exe." (4) Drag and drop the firmware (e.g., lz00001_a.pjl) onto the Brother Maintenance USB Printer driver icon in the filedg32 window. Note: To use a firmware file, extract it beforehand by double-clicking. It is a compression format file having the extension .zip.
Page 244 If the machine does not automatically enter the firmware loading mode, perform the following procedure for switching to that mode and then load the firmware having an extension .upd. 1) While holding down , plug the power cord into an electrical outlet. When the key lights, release and immediately press once to display the following...
Page 245: Initialize The Eeprom Parameters (Maintenance Mode 01)
Initialize the EEPROM parameters (Maintenance mode 01) Initialize the EEPROM parameters, referring to Chapter 5, Section 1.3.1. Restore the head calibration data (Maintenance mode 68) Restore head calibration data that has been backed up in an external memory, referring to Chapter 5, Section 1.3.25.
Page 246: Updating Of Head Property Data And Backup/Restoration Of Head Calibration Data (Maintenance Mode 68)
(6) In Port on the BrUsbSn screen, select the port number assigned to the Brother Maintenance USB Printer. If the port number is unknown, follow steps 1) through 4) below. 1) Click Start | Devices and Printers. 2) Right-click the Brother Maintenance USB Printer driver icon.
Page 247: Acquire White/Black Level Data (Maintenance Mode 55)
1.10 Acquire white/black level data (Maintenance mode 55) Acquire white/black level data, referring to Chapter 5, Section 1.3.17. 1.11 Adjustment of software correction for inclination/corrugation/ruled lines (Maintenance mode 65) Refer to Chapter 5, Section 1.3.23. 1.12 Updating of paper feeding correction values (Maintenance mode 58) Refer to Chapter 5, Section 1.3.19.
Page 248: Check Scanning And Printing
1.16 Check scanning and printing To make a final check after replacement of the main PCB, print test patterns for updating of paper feeding correction values, adjustment of software correction for inclination/corrugation/ruled lines, adjustment of margins in borderless printing, and then check a copy of a color test chart CTC-001.
Page 249: If You Replace The Head/Carriage Unit
IF YOU REPLACE THE HEAD/CARRIAGE UNIT 2.1 Update the head property data (Maintenance mode 68) 2.2 Perform ink supply purge (Maintenance mode 76) 2.3 Check head nozzles (Maintenance mode 09) 2.4 Adjust head inclination 2.5 Adjustment of software correction for inclination/corrugation/ruled lines (Maintenance mode 65) 2.6 Updating of paper feeding correction values (Maintenance mode 58) 2.7 Adjustment of margins in borderless printing (Maintenance mode 66)
Page 250: Update The Head Property Data (Maintenance Mode 68)
(4) In Product Category, select 1. Ink-Model. (5) Select 2014 Model_2. (6) In Port on the BrUsbSn screen, select the port number assigned to the Brother Maintenance USB Printer. If the port number is unknown, follow steps 1) through 4) below.
Page 251: Perform Ink Supply Purge (Maintenance Mode 76)
(9) Wait for the confirmation screen of the serial number entered and the head property code to appear, then click Yes. Tip: Opening the scanner cover when the machine is on standby and holding down the X key for at least 5 seconds moves the head/carriage unit to the center of its travel.
Page 252 2) If the sum of the selected values is 7 or smaller, turn the external ring to the positive side by 5 scale marks. If the external ring cannot turn exceeding 3 to 4 scale marks, turn the external ring to the +7 position. If the external ring cannot turn exceeding 2 scale marks, turn the internal ring to the +1 position and then turn the external ring to the center (0 position).
Page 253: Adjustment Of Software Correction For Inclination/Corrugation/Ruled Lines
(1) On the user computer, click Start | Devices and Printers to display the Printers window. (2) Right-click the Brother Printer driver icon to display the pull-down menu. (3) Click Properties | Print Settings | Advanced | Other print options | Retrieve Printer’s Color Data.
Page 254 (3) From the menu bar, select Control | Retrieve Printer's Color Data. (4) Wait for the dialog to appear and click OK. *For detailed instructions on how to obtain machine information, refer to the FAQ at the Brother Solution Center. 4-14 Confidential...
Page 255: If You Replace The Document Scanner Unit, Adf Unit Or Cis Unit
IF YOU REPLACE THE DOCUMENT SCANNER UNIT, ADF UNIT OR CIS UNIT 3.1 Set the CIS type (Maintenance mode 59) (Not required after replacement of the ADF unit on simplex scanning models) 3.2 Acquire white/black level data (Maintenance mode 55) (Not required after replacement of the ADF unit on simplex scanning models) 3.3 Check scanning ...
Page 256: Set The Cis Type (Maintenance Mode 59) (Not Required After Replacement Of The Adf Unit On Simplex Scanning Models)
Set the CIS type (Maintenance mode 59) (Not required after replacement of the ADF unit on simplex scanning models) Set the CIS type, referring to Chapter 5, Section 1.3.20. If "PLS UPDATE PROG" appears on the LCD, install the firmware using the procedure Section 1.3.
Page 257: If You Replace The Control Panel Assy
IF YOU REPLACE THE CONTROL PANEL ASSY 4.1 Adjust the touch panel (Maintenance mode 78) 4.2 Check LCD operation (Maintenance mode 12) 4.3 Check the operation of the control panel keys (Maintenance mode 13) (1) Stylus Adjust the touch panel (Maintenance mode 78) Adjust the touch panel, referring to Chapter 5, Section 1.3.31.
Page 258: If You Replace The Ink Absorber Box Or Flushing Box
IF YOU REPLACE THE INK ABSORBER BOX OR FLUSHING BOX 5.1 Reset purge and flushing counts None Reset purge and flushing counts Reset purge and flushing counts, referring to Section 1.14. 4-18 Confidential...
Page 259: If You Replace The Paper Feeding Related Parts And Maintenance Unit
IF YOU REPLACE THE PAPER FEEDING RELATED PARTS and MAINTENANCE UNIT The paper feeding related parts to be adjusted after replacement are listed below. - Paper feed roller - Registration sensor PCB ASSY - Paper ejection roller - Carriage PCB ASSY - Switchback roller - Platen - Carriage motor...
Page 260: Check Head Nozzles (Maintenance Mode 09)
Check head nozzles (Maintenance mode 09) Check head nozzles, referring to Section 2.3. Adjustment of software correction for inclination/corrugation/ruled lines (Maintenance mode 65) Refer to Chapter 5, Section 1.3.23. Updating of paper feeding correction values (Maintenance mode 58) Refer to Chapter 5, Section 1.3.19.
Page 261: Chapter 5 Service Functions
CHAPTER 5 SERVICE FUNCTIONS MAINTENANCE MODE The maintenance mode is exclusively designed for the purpose of checks, settings and adjustments of the machine and can be triggered by the keys on the control panel. In the maintenance mode, you can perform operational checks of sensors, perform a print test, display the log information or error codes, and configure worker switches (WSW).
Page 262 (3) Press the *, 2, 8, 6 and 4 keys on the LCD in this order. The machine displays the following screen on the LCD and enters the maintenance mode. (4) To select one of the maintenance mode functions listed on the page, enter the corresponding 2-digit code using the numerical keys.
Page 263: How To Enter The End User-Accessible Maintenance Mode
1.1.2 How to Enter the End User-accessible Maintenance Mode Basically, the maintenance-mode functions should be accessed by service personnel only. However, you can allow end users to access some of these under the guidance of service personnel (e.g., by telephone). The user-accessible functions are shaded in the table given on the next page.
Page 264: List Of Maintenance-Mode Functions
List of Maintenance-mode Functions Maintenance Reference Section Function Mode (Page) EEPROM Parameter Initialization 1.3.1 (5-5) Creating of Head Calibration Data and Writing it into Flash ROM 1.3.2 (5-6) Printout of Scanning Compensation White/Black Level Data 1.3.3 (5-11) ADF Performance Test 1.3.4 (5-14) Printout of Test Pattern 1.3.5 (5-14)
Page 265: Detailed Description Of Maintenance-Mode Functions
Detailed Description of Maintenance-mode Functions 1.3.1 EEPROM Parameter Initialization (Maintenance mode 01, 91) < Function > This function initializes the parameters, user switches and worker switches settings registered in the EEPROM, to the initial values. Entering Maintenance mode 01 initializes almost all of the EEPROM areas, but entering Maintenance mode 91 does not initialize some areas, as listed below.
Page 266: Creating Of Head Calibration Data And Writing It Into Flash Rom (Maintenance Mode 02)
• For higher precision of uneven printing correction, it is recommended to use the recording paper specified below to print the pattern for creating head calibration data. US: Xerox 4200DP 20 lb., Brother BP60PL EU, AP and others: Xerox Business 80 g/m , Brother BP60PA (1) Save copies of "head_calib1_BHS15.prn"...
Page 267 (8) Press the Mono Start key. The machine displays the "Scanning" on the LCD and starts scanning the "Print pattern for creating head calibration data" placed on the scanner glass. (9) Upon completion of scanning, the machine displays the "Write Head Calib" on the LCD, creates the head calibration data, and writes it into the flash ROM on the main PCB.
Page 268 Error code The following error has Do the following: occurred. The document scanner unit is • Close the document scanner open. unit. • Reconnect the document scanner sensor harness. • Replace the document scanner sensor. • Replace the document scanner if the boss that presses the document scanner sensor is broken.
Page 269 Fit this mark on the left rear of the document cover. Fold along this folding line. Print Pattern for Creating Head Calibration Data Confidential...
Page 270 Fit this mark on the left rear of the document cover. Fold along this folding line. Print Pattern for Creating Head Calibration Data 5-10 Confidential...
Page 271: Printout Of Scanning Compensation White/Black Level Data (Maintenance Mode 05)
1.3.3 Printout of Scanning Compensation White/Black Level Data (Maintenance mode < Function > This function prints out the light and dark level data for scanning compensation. < Operating Procedure > Note Perform this procedure after carrying out document scanning operation at least once, not immediately after powering on the machine.
Page 272 If any error has occurred in the machine, "ME STATE STOP" appears on the LCD. The machine displays "PRINTING" on the LCD and starts printing. Note If no recording paper is loaded in the paper tray, printing will be canceled. (5) Upon completion of printing, the machine returns to the initial stage of the maintenance mode.
Page 273 Scanning Compensation Data List 5-13 Confidential...
Page 274: Adf Performance Test (Maintenance Mode 08)
1.3.4 ADF Performance Test (Maintenance mode 08) < Function > The function counts the documents fed by the automatic document feeder (ADF) and displays the count on the LCD for checking the ADF performance. < Operating Procedure > (1) Set documents on the ADF unit. The "ADF.
Page 275 Test Pattern 5-15 Confidential...
Page 276: Worker Switch Setting And Printout (Maintenance Modes 10 And 11)
1.3.6 Worker Switch Setting and Printout (Maintenance modes 10 and 11) [ 1 ] Worker switch setting (Maintenance mode 10) < Function > The worker switch functions (listed below) customize the machine to meet various needs. They can be activated with the procedures using the control panel keys. The worker switches have been configured at the factory in conformity to the communications standards and codes of each country.
Page 277 WSW No. Function WSW40 V.34 modem settings WSW41 ON-duration of the scanning light source WSW42 Internet mail settings WSW43 Function setting 16 WSW44 Speeding up scanning-1 WSW45 Speeding up scanning-2 WSW46 Monitor of power ON/OFF state and parallel port kept at high WSW47 Switching between high- and full-speed USB WSW48...
Page 278: Printout Of Worker Switch (Wsw) Data
[ 2 ] Printout of worker switch data (Maintenance mode 11) < Function > This function prints out the setting items of the worker switches and their contents specified. < Operating Procedure > (1) Press the 1 key twice in the initial stage of the maintenance mode. The machine shows "PRINTING"...
Page 279: Operational Check Of Lcd (Maintenance Mode 12)
1.3.7 Operational Check of LCD (Maintenance mode 12) < Function > This function checks whether the LCD on the control panel works normally. < Operating Procedure > (1) Press the 1 and 2 keys in this order in the initial stage of the maintenance mode. (2) Each time you press the Home key, the LCD cycles through the screens as shown below.
Page 280 2.7 inch LCD model  Screen 7 Screen 1 Red stepwise Completely blank Screen 2 Screen 8 All black Green stepwise Screen 3 Screen 9 All red Blue stepwise Screen 4 Screen 10 All green Gray stepwise Screen 11 Screen 5 All blue Image data Screen 12...
Page 281: Operational Check Of Keys On Control Panel (Maintenance Mode 13)
1.3.8 Operational Check of Keys on Control Panel (Maintenance mode 13) < Function > This function checks the keys on the control panel for normal operation. < Operating Procedure > (1) Press the 1 and 3 keys in this order in the initial stage of the maintenance mode. The "00"...
Page 282: Eeprom Dump And Log Information Saving (Maintenance Mode 17)
1.3.9 EEPROM Dump and Log Information Saving (Maintenance mode 17) < Function > The EEPROM dump function transfers the EEPROM settings made in the machine to another machine as fax data. The log information transfer function outputs user’s log information (e.g., panel operation) and machine’s operation log information to a USB flash memory to save it as a CSV file.
Page 283: Updating Of Firmware Using An External Memory (Maintenance Mode 28)
< Operating Procedure > (1) Switch your PC ON and insert an external memory. (2) Create a folder named "BROTHER" in the top layer of the external memory's directory and copy the firmware file having the extension ".pjl" into that folder.
Page 284: Sensor Operational Check (Maintenance Mode 32)
1.3.11 Sensor Operational Check (Maintenance mode 32) < Function > This function checks whether sensors work normally. < Operating Procedure > (1) Press the 3 and 2 keys in this order in the initial stage of the maintenance mode. The machine sounds 1,100 Hz and 400 Hz tones cyclically through the following volumes for testing the speaker: Note: To stop beeping, press the SET key.
Page 285 Sensors Sensing status (display/no display) Second side document scanning No document/Document present position sensor Head thermistor Normal temperature/Abnormal temperature High temperature detector in the Normal temperature/Abnormal temperature complex IC (for main PCB) *1 Duplex scanning models only *2 Paper tray 2 models only *3 MP tray models only (3) Change the detecting conditions (e.g., insert paper through the registration sensor, open the ink cartridge cover or document scanner, or remove the ink cartridges),...
Page 286: Printout Of Dial Log (Maintenance Mode 37)
1.3.12 Printout of Dial Log (Maintenance mode 37) < Function > This function outputs a list of telephone numbers dialed. < Operating Procedure > (1) In the initial stage of the end user-accessible maintenance mode, press the 3 and 7 keys in this order. The machine displays "PRINTING"...
Page 287: Backup Of Machine Information (Maintenance Mode 46)
< Operating Procedure > Backup Procedure (1) On the PC, create a "Brother" folder in an external memory to be used for saving backup data. (2) Insert the external memory into the slot of the machine in the initial stage of the maintenance mode.
Page 288 The external memory is being used by another operation. Insert Card No external memory is inserted. No file File name is invalid or no "BROTHER" folder exists. Card Error External memory failure. Machine ID Error Mismatch of serial numbers between the machine and the backup data (which is detected only in data restoration).
Page 289: Setting Of Country/Language (Maintenance Mode 52)
(4) Press the Mono Start key. The "********.msd" appears on the LCD. The "********" is unique to each model. (5) Press the Mono Start key. The "Import from Card" or "Import all" appears on the LCD again. (6) Press the Mono Start key. The "Please wait"...
Page 290: Transfer Of Received Fax Data And/Or Equipment's Log (Maintenance Mode 53)
1.3.15 Transfer of Received FAX Data and/or Equipment's Log (Maintenance mode 53) < Function > This function transfers received FAX data to another machine. It is useful when the machine cannot print received data due to the printing mechanism defective. This function also transfers the activity report, the communications list, and the equipment’...
Page 291 (2) With one of "2.ACTIVITY," "3.DOCUMENTS," "4.COM.LIST (NEW)," “5.COM.LIST (ERR3)," "6.MNT77LIST," "7.USER SETTINGS," "8.CALLER HIST," "9.OUTGOING CALL" and "0.WLAN DATA" being displayed, press the SET key. The "ENTER NO&OK" appears on the LCD. (3) Enter the telephone number of the receiver machine and press the SET key again. (4) The machine displays the "ACCEPTED"...
Page 292: Fine Adjustment Of Scanning Position (Maintenance Mode 54)
1.3.16 Fine Adjustment of Scanning Position (Maintenance mode 54) < Function > This function adjusts the scanning start and end positions. < Operating Procedure > (1) Press the 5 and 4 keys in this order in the initial stage of the maintenance mode. Simplex scanning models: The "SCAN ADJ SELECT"...
Page 293 (5) Upon completion of adjustment, press the SET key. The machine displays the "ACCEPTED" on the LCD and returns to the initial stage of the maintenance mode. 5-33 Confidential...
Page 294: Acquisition Of White/Black Level Data And Cis Scanner Area Setting (Maintenance Mode 55)
1.3.17 Acquisition of White/Black Level Data and CIS Scanner Area Setting (Maintenance mode 55) < Function > This procedure allows the machine to obtain white/black level data for the CIS scanner and save it together with the CIS scanner area into the EEPROM on the main PCB. <...
Page 295: Cartridge Ic Communication Check (Maintenance Mode 57)
1.3.18 Cartridge IC Communication Check (Maintenance mode 57) < Function > This function checks the applicable cartridge, color information, destination, size and data version in the IC chip built in an ink cartridge. < Operating Procedure > (1) Press the 5 and 7 keys in this order in the initial stage of the maintenance mode. The "IC ACT ALL"...
Page 296: Updating Of Paper Feeding Correction Values (Maintenance Mode 58)
Tip: The test patterns can also be printed by opening "Filedrgs" on your PC and dragging & dropping the above adjustment files onto the Brother Maintenance USB Printer driver icon. For adjustment of all paper feeding correction values (1) Press the 5 and 8 keys in this order in the initial stage of the maintenance mode.
Page 297 (9) On the pfadj2 pattern (see page 5-40), check the blocks of L300 row. In the same way as in step (4), enter the number of the block that is the least uneven print and then press the SET key. Press the X key to return the machine to the initial stage of the maintenance mode.
Page 298 For the LF resolution 300 adjustment (1) Press the 5 and 8 keys in this order in the initial stage of the maintenance mode. The "Select 58?" appears on the LCD. (2) Press the Mono Start key. The "1. ALL" appears on the LCD. (3) Press the key twice.
Page 299 pfadj1 Pattern 5-39 Confidential...
Page 300 pfadj2 Pattern 5-40 Confidential...
Page 301: Checking Of Cis Travel And Specifying Of Cis Type (Maintenance Mode 59)
1.3.20 Checking of CIS Travel and Specifying of CIS Type (Maintenance mode 59) < Function > This procedure allows you to check the movement of the CIS unit integrated in the document scanner unit. The CIS unit travels to the three positions--the white reference film position, scanning start and end positions.
Page 302 If the completion of automatic setting of the CIS type results in mismatch between the built-in CIS unit and the firmware setting, the "PLS UPDATE PROG" appears on the LCD. If this happens, load the latest firmware. 5-42 Confidential...
Page 303: Printout Of Prn/Jpeg Files In Memory Card (Maintenance Mode 61)
1.3.21 Printout of PRN/JPEG Files in Memory Card (Maintenance mode 61) < Function > This procedure prints PRN files and JPEG files stored in a memory card supported by PhotoCapture Center. The following four print modes are available. - Printing the specified file once - Printing the specified file repeatedly - Printing all PRN/JPEG files once - Printing all PRN/JPEG files repeatedly...
Page 304: Move Of The Head/Carriage Unit To The Adjustment Position (Maintenance Mode 63)
1.3.22 Move of the Head/Carriage Unit to the Adjustment Position (Maintenance mode < Function > This function moves the head/carriage unit to the adjustment position. < Operating Procedure > (1) Press the 6 and 3 keys in this order in the initial stage of the maintenance mode. The "SELECT 63?"...
Page 305: Adjustment Of Software Correction For Inclination/Corrugation/Ruled Lines (Maintenance Mode 65)
5-43) on A4- or letter-sized paper. Tip: The test pattern can also be printed by opening "Filedrgs" on your PC and dragging and dropping the above file onto the Brother Maintenance USB Printer driver icon. (2) Press the 6 and 5 keys in this order in the initial stage of the maintenance mode.
Page 306 Adjustment of Software Correction for Inclination/Corrugation/Ruled Lines Check Pattern 5-46 Confidential...
Page 307: Adjustment Of Margins In Borderless Printing (Maintenance Mode 66)
Tip: The test patterns can also be printed by opening "Filedrgs" on your PC and dragging & dropping the above adjustment file onto the Brother Maintenance USB Printer driver icon. (3) Measure the left, right, and bottom margins on the printed pattern.
Page 308 Margin Check Pattern 5-48 Confidential...
Page 309: Updating Of Head Property Data And Backup/Restoration Of Head Calibration Data (Maintenance Mode 68)
1.3.25 Updating of Head Property Data and Backup/Restoration of Head Calibration Data (Maintenance mode 68) < Function > Maintenance mode 68 provides two types of procedures--one for updating the head property data and the other for backing up the head calibration data and restoring it. Updating the head property data To keep the print quality, the machine optimizes the drive conditions of individual head/ carriage units according to the head property data.
Page 310 Head Calibration Data Backup/Restoration Procedures Backup procedure (1) Press the 6 and 8 keys in this order in the initial stage of the maintenance mode. (2) Press the 0, 6, 2, and 6 keys in this order. The "HeadCalib->Media" appears on the LCD. (3) Insert an external memory into the memory slot.
Page 311: Traveling Speed Check Of Head/Carriage Unit (Maintenance Mode 69)
1.3.26 Traveling Speed Check of Head/Carriage Unit (Maintenance mode 69) < Function > This procedure checks whether the traveling speed of the head/carriage unit is within the specified range. < Operating Procedure > (1) Press the 6 and 9 keys in this order in the initial stage of the maintenance mode. The machine shows "CR AGING"...
Page 312: Customizing Destinations (Maintenance Mode 74)
Note: If no keys are pressed for at least one minute with any display state, the machine automatically returns to the initial stage of the maintenance mode. < EEPROM Customizing Codes List > U.S.A Canada Argentina Chile Brazil MFC-J2320 MFC-J2720 MFC-J5320DW MFC-J5520DW 0101 0102 MFC-J5620DW 0001...
Page 313 Italy/Iberia Germany France Belgium (Italy/Spain/ Portugal) MFC-J2320 MFC-J2720 0066 MFC-J5320DW 0003 0004 0005 0008 (0016/0015/ 0018) MFC-J5520DW 0066 MFC-J5620DW 0003 0004 0005 0008 (0016/0015/ 0018) 0266 MFC-J5625DW 0203 0204 0205 0208 (0216/0215/ 0218) 0066 MFC-J5720DW 0003 0004 0005 0008 (0016/0015/...
Page 314 India MFC-J2320 0128 0140 0144 0145 MFC-J2720 0140 0144 MFC-J5320DW MFC-J5520DW MFC-J5620DW MFC-J5625DW MFC-J5720DW MFC-J5920DW The above information is as of February 2015. Please confirm the latest firmware information which is available from your local Brother Customer Service. 5-54 Confidential...
Page 315: Move Of The Head/Carriage Unit To The Flushing Position (Maintenance Mode 75)
1.3.28 Move of the Head/Carriage Unit to the Flushing Position (Maintenance mode 75) < Function > This function is used to remove paper particles and dust accumulated between the maintenance unit and head/carriage unit. Using this function moves the head/carriage unit to the flushing position, allowing you to easily remove the paper particles and dust accumulated.
Page 316: Purge Operation (Maintenance Mode 76)
1.3.29 Purge Operation (Maintenance mode 76) < Function > The machine can carry out several types of purge operations--normal purge, periodical reset purge, power purge, initial purge, user reset purge, and engine setup purge. This function allows you to select the desired purge type and carry it out. <...
Page 317 Purge types and purge codes Purge Codes Purge Types Description (to be entered with Maintenance mode 76) Normal purge (NP) Purge to be performed by user purge. Periodical reset purge Purge to be performed periodically. The cycle (RP) varies due to the ambient temperature. Power purge (PP) Purge to be performed by user purge.
Page 318 Ink usage and purge counts Ink Usage (ml) Purge Counts BLACK COLOR Purge Types BLACK only COLOR only only only BLACK: 0.334 BLACK: 0.334 BLACK: 0 Normal purge (NP) COLOR: 1.015 COLOR: 0 COLOR: 1.015 BLACK: 0.369 BLACK: 0.369 BLACK: 0.186 Periodical reset purge (RP) COLOR: 1.189 COLOR: 0.210...
Page 319 < Recommended purge procedures > When a print failure occurs due to the non-discharge of ink, make a recovery from the non-discharge in accordance with the recommended procedures below. (1) Open the document scanner unit and check if there is ink in the ink supply tubes from the opening of the upper cover.
Page 320: Print Of The Maintenance Information (Maintenance Mode 77)
1.3.30 Print of the Maintenance Information (Maintenance mode 77) < Function > The machine prints out its log information or saves it into an external memory. < Operating Procedure > Printing (1) Press the 7 key twice in the initial stage of the maintenance mode. The machine prints out the maintenance information.
Page 321 Ink drop count by cleaning at the previous Real-time clock (RTC) check result *1 replacement of ink cartridge RTC backup check result *1 22 Ink drop count at ink remaining failure OK: Backup completed, NG: Backup failed Total paper pull-in failure count Model code ("No Paper Fed"...
Page 322 41 Periodic flushing count 48 Sensor status *5 Ink cartridge type loaded in each slot *6 42 Total power-ON time Ink remaining state (0: OK 1: NG) 43 Power-ON count 50 Executed maintenance modes *1 Machine error history (Error code: Date of occurrence: Machine temperature degree- 51 Executed special maintenance modes *1 C at the time of occurrence)
Page 323: Adjustment Of Touch Panel (Maintenance Mode 78)
(PDA) can be used. If you do not have it on hand, order the "TOUCH PEN" from the Brother’s parts list. < Operating Procedure > (1) Press the 7 and 8 keys in this order in the initial stage of the maintenance mode.
Page 324: Display Of The Equipment's Log (Maintenance Mode 80)
1.3.32 Display of the Equipment's Log (Maintenance mode 80) < Function > This function displays the log information on the LCD. < Operating Procedure > (1) Press the 8 and 0 keys in this order in the initial stage of the maintenance mode. The "00:00 22:36 OK"...
Page 325 Items shown on the LCD Description DARK PAGE High-level ink usage page count *5 PC:00001 PC print page count *6 COPY:00002 Total number of copies *6 FAX:00001 Total number of fax/report/list prints *6 MEDIA:00001 Memory card/PictBridge print page count TEST PRINT:0000 Total number of test prints A3P:00001 Total page count for paper sizes and types *7...
Page 326 Items shown on the LCD Description MAC_ERR_1:50 Machine error history (Last 20 errors) *12 *1 Not required for servicing. *2 The serial number of the machine can be changed with the following procedure. 1) Press the SET key to display the serial number, then press the 9, 4, 7 and 5 keys in this order.
Page 327: Equipment Error Code Indication (Maintenance Mode 82)
1.3.33 Equipment Error Code Indication (Maintenance mode 82) < Function > This function displays an error code of the last error on the LCD. < Operating Procedure > (1) Press the 8 and 2 keys in this order in the initial stage of the maintenance mode. The LCD shows the "MACHINE ERROR XX."...
Page 328: Assurance Mode Switch Setting (Maintenance Mode 88)
1.3.35 Assurance Mode Switch Setting (Maintenance mode 88) < Function > When the machine does not function normally because the usage environments or operating conditions are not usual, the assurance mode switches provide workarounds to make the machine usable by changing the machine settings to untypical ones. The machine incorporates seven assurance mode switches (AMS01 through AMS07) that are firmware switches just as the ones described in Section 1.3.6...
Page 329 AMS01 (Printing assurance 1) Selector Function Setting and Specifications Prevention of stains on back side of leading edge of paper in borderless 0: Disable (default) 1: Enable printing Not used. No. 3 4 0 0 : Enable (Determine the sensor function depending upon the print Protection of platen from no-paper resolution selected) (default)
Page 330 • Selectors 5 and 6: Assurance print 1 and 2 Enabling assurance print 1 or 2 causes the machine to mix black ink (pigment- based) and a little of cyan ink (dye-based) to use in monochrome copy or in monochrome FAX reception and list output, respectively. If black ink is not jetted out normally, cyan ink can be substituted for black ink in printing.
Page 331 • Selector 7: Unidirectional print for higher print quality The machine prints bidirectionally by default. To get higher print quality, set this selector to "1" to switch to the unidirectional print mode in which printing is performed only when the head/carriage unit travels from left to right. Note that the unidirectional print mode sacrifices the print speed.
Page 332 • Selectors 2 and 3: Auto capping start time If data transfer from the PC stops midway through printing for some reason in the PC, the head/carriage unit automatically returns to the home position (head capping position) after the specified auto capping start time (default: 30 seconds) to prevent the head surface from drying up.
Page 333 AMS04 (Maintenance assurance 2) Selector Function Setting and Specifications Not used. Home key switch in sleep mode 0: Blink (default) 1: Turn off Black ink print mode 0: Disable (default) 1: Enable Automatic purging for color ink 0: Enable (default) 1: Disable FAX plain paper monochrome 0: Bidirectional (default) 1: Unidirectional...
Page 334 • Selector 5: FAX plain paper monochrome printing direction switch Switch between bidirectional and unidirectional printing for FAX plain paper monochrome printing. • Selectors 6 and 7: Periodical purging intervals These selectors allow you to select the periodical purge interval to reduce ink consumption.
Page 335 • Selectors 6 through 8: Adjustment of print head drive voltage rank This selector regulates the print head drive voltage rank for adjusting the ink drop amount. If the black section printed on glossy paper is greenish or the printed ink does not dry quickly, increase the print head drive voltage rank to decrease the ink drop amount;...
Page 336 A4/letter size Improvement of displaced ruled 0: Disable (default) 1: Enable lines for sizes other than A3/ ledger/B4/A4/letter size Brother Paper mode 0: Disable (default) 1: Enable Improvement of mist stains on 0: Enable (default) 1: Disable the second side...
Page 337 • Selector 4: Brother Paper mode Setting this selector to "1" switches to print with control enabled for enhanced printing quality, as customized for Brother Paper. • Selector 5: Improvement of mist stains on the second side Setting this selector to "0" switches the minimum ink drip during printing from 1.5 pl to 3 pl under the following printing conditions, thereby improving mist stains on the second side.
Page 338: Other Service Functions
OTHER SERVICE FUNCTIONS Displaying the Firmware Version (1) When the machine is on standby, hold down the Home key for approx. 5 seconds to display the following screen on the LCD. The firmware version displays in the "2. ROM Version" area. Moving the Head/Carriage Unit (1) Holding down the X key with the document scanner unit opened for more than five seconds moves the head/carriage unit to the center of its travel.
Page 339: Retrieving The Equipment Log Information
Retrieving the Equipment Log Information Function  This procedure retrieves the log information from the machine to the connected PC as electronic data. Operating Procedure  (1) Switch your PC on. (2) Create an arbitrary folder in the C: directory and save the readback tool (rb2k03.exe) and PJL command file (brmainten_77.pjl) in that folder.
Page 340: Chapter 6 Circuit Diagrams And Wiring Diagrams
CHAPTER 6 CIRCUIT DIAGRAMS AND WIRING DIAGRAMS Modem PCB  U.S.A., Canadian models (Page1) FCTP3 (1608) FCTP21 LINE FCTP1 TP19 6.81M TP27 MMZ1608S102A DRL-0033P 1/8W 1%(F) MMZ1608S102A (3216) R7 150k 100k TEST AGND TP20 FCTP2 1/10W 5%(J) DRL-0033P 6.81M MMZ1608S102A 1/8W 1%(F) TRF600-150...
Page 341 Modem PCB  U.S.A., Canadian models (Page2) +3.3V TP30 TP38 VDD5 GPIO0 TP39 VDD25 GPIO1 RDPS 1-2B C105 C104 C103 GPIO2 MAIN FCTP20 +3.3V +3.3V TP40 VDDO6 P_DIBn P_DIBn MDM_SPI_DI 1-6B TP41 FCTP14 VDDO16 P_DIBp P_DIBp 10% 2012 1-6C MDM_MONITOR SPOUT C106 C105...
Page 342 Modem PCB  European models (Page1) FCTP3 (1608) FCTP21 LINE FCTP1 TP19 6.81M TP27 MMZ1608S102A DRL-0033P 1/8W 1%(F) MMZ1608S102A (3216) R7 150k 100k TP20 TEST AGND FCTP2 1/10W 5%(J) DRL-0033P 6.81M MMZ1608S102A MMZ1608S102A 1/8W 1%(F) TRF600-150 TP18 DIBN AGND 104(1608) TP22 TRF600-150 250V...
Page 343 Modem PCB  European models (Page2) +3.3V TP30 TP38 VDD5 GPIO0 TP39 VDD25 GPIO1 RDPS 1-2B C105 C104 C103 GPIO2 MAIN FCTP20 +3.3V +3.3V TP40 VDDO6 P_DIBn P_DIBn MDM_SPI_DI 1-6B TP41 FCTP14 VDDO16 P_DIBp P_DIBp 10% 2012 1-6C MDM_MONITOR SPOUT C106 C105 C105...
Page 344 Power supply PCB, 100 V series  C107 1KVDC C102 1KVDC 50T(P)040H TP24 SBYV28-200-E3/54 F101 LIVE LIVE_F LIVE_L PRI+ 200V CN101 SCT (250V3.15A) SEC+ AC CORD PRI+ Q100 2.4k 100k D101 1/8W 1KVDC D100 R106 R104 2.4k 1%(F) 200V 250V CMH01 1/10W 1/8W...
Page 345 Power supply PCB, 200 V series  C107 1KVDC C102 1KVDC SG5013 02.5P-R TP24 SBYV28-200-E3/54 LIVE LIVE_F LIVE_L PRI+ 200V F101 CN101 SCT (250V3.15A) SEC+ SIN-21T-1.8S PRI+ Q100 4.7k 100k D101 1/8W 1KVDC D100 R106 R104 4.7k 1%(F) CMH01 1/10W 1/8W Q101 DTA114YUA...
Page 346 Wiring Diagram  M ain PCB Carriage PCB ASSY M ain PCB 2.7inch LCD Model CN13 HEAD1 CN16 LAN CN15 PF-MOTOR CN1 PANEL LCD PCB FG10 10 HDVTEMP 1 21 VTEMP Paper Feed Motor 2 PF_M - +31V(LED_A) 50 50 +31V(LED_A) VCOM 41 41 VCOM S0V 2...
Page 347: Chapter 7 Periodical Maintenance
CHAPTER 7 PERIODICAL MAINTENANCE PERIODICAL REPLACEMENT PARTS There are no parts to be replaced periodically. Confidential...
Page 348: Appendix 1 Serial Numbering System
APPENDIX 1. SERIAL NUMBERING SYSTEM This appendix shows the location of labels put on some parts and describes the coding information for serial number and head property data. < Reading Labels > An individual machine has a "serial number label" for the machine itself and "head property label"...
Page 349 (2) Head property label The property code of the head/carriage unit is printed on the head property label attached to the head/carriage unit. Head property label on the head/carriage unit  Location Head property label Fig. App 1-2 App. 1-2 Confidential...
Page 350: Appendix 2 Deletion Of User Setting Information
APPENDIX 2. DELETION OF USER SETTING INFORMATION Deleting User Setting Info from the machine The following user setting information in the machine is recorded in the EEPROM on the main PCB. It can be deleted with the operation below. • User's name and telephone number •...
Page 351: Appendix 3 Installing The Maintenance Printer Driver
NOTE: • Once this installation procedure is carried out for a PC, no more driver/ software installation will be required for that PC to identify machines. If the Brother Maintenance USB Printer driver has been already installed to your PC according to this procedure, skip this section.
Page 352 (7) Select "Install the software automatically (Recommended)" and click Next. (8) Alert warning message of WHQL appears. Click Continue Anyway to proceed. App. 3-2 Confidential...
Page 353 (9) Repeat steps (6) to (8) three times. Installation is completed. (10)If the Brother Maintenance USB Printer driver is successfully installed, the following message screen appears. Click Finish to return. App. 3-3 Confidential...
Page 354 NOTE: In order to check whether the printer driver is successfully installed, click Start | Settings | Printers to select the Printers window. Then, check that the Brother Maintenance USB Printer icon is shown. App. 3-4 Confidential...
Page 355 Disconnect the USB cable that connects the machine with your PC. (2) Turn on your PC. (3) Click the Setup.exe in the Brother Maintenance USB Printer held in an arbitrary folder. Wait for the following screen to appear and click Next.
Page 356 (4) Wait for the following screen to appear and click Finish. (5) Plug the power cord of the machine into an electrical outlet. (6) Switch the machine to the maintenance mode. (Refer to Chapter (7) Connect the machine to your PC using a USB cable to start automatic installation. App.

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Brother MFC-J2320 Service Manual

Table of Contents

Chapter 1 Specifications

Chapter 2 Troubleshooting

Error Indication/Error Code

Chapter 3 Disassembly and Assembly

Chapter 4 Adjustments and Updating of Settings, Required after Parts Replacement

Chapter 5 Service Functions

List of Maintenance-Mode Functions

Chapter 6 Circuit Diagrams and Wiring Diagrams

Chapter 7 Periodical Maintenance

Appendix 1 Serial Numbering System

Appendix 2 Deletion of User Setting Information

Appendix 3 Installing the Maintenance Printer Driver

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Brother MFC-J2320