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Sony CRE-E10 User Manual

Sony CRE-E10 User Manual

Rechargeable self-fitting hearing aid
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Rechargeable self-fitting hearing aid
CRE-E10
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  • Page 1 User Guide Rechargeable self-fitting hearing aid CRE-E10...

  • Page 2: Table Of Contents

    Content Intended use  Your hearing aids  How to use QR codes     What you’ll find in the box    Get to know your hearing aids    Get to know your charger    Start here  Activate and charge before first use    Charging    Turning on and off    Inserting and removing the hearing aids    *  Q R Code is registered trademark of DENSO WAVE INCORPORATED.
  • Page 3 How to change Click Sleeves    Charging  Charge devices while on the go    Charging via electrical outlet    Check charging status    Low power indication    Charging tips    How often do I need to charge the hearing aids?    How long does charging take?    What happens if I forgot to charge?    Switch off the hearing aids for long term storage    Daily use  Adjusting the volume    Audio streaming with iPhone    Airplane mode for hearing aids   ...
  • Page 4 Troubleshooting for hearing aids and charger  Technical information  Country/region specific information  Conformance information for charger    Support   ...

  • Page 5: Intended Use

    Fully charge your hearing aids before using them for the first  time. Intended use The self-fitting hearing aid is intended to amplify sound for  individuals 18 years of age or older with perceived mild to moderate  hearing impairment. It is adjusted by the user to meet the user’s  hearing needs through software tools. The device is intended for  direct-to-consumer sale and use without the assistance of a hearing  care professional. The charger is intended to charge our specific hearing aids with  built-in power cells (lithium-ion rechargeable batteries). The Sony | Hearing Control app is intended to support self-fitting  and fine-tuning of the hearing aid.
  • Page 6 NOTICE It is necessary to use the Sony | Hearing Control app to  set up the device. The left and the right hearing aid are intended to be worn  together. They operate as a set. CAUTION Read this user guide and the safety and maintenance  information thoroughly and completely to avoid damage and  injury.

  • Page 7: Your Hearing Aids

    Your hearing aids A power cell (lithium-ion rechargeable battery) is permanently  built into your hearing aid. This enables easy charging with your  charger. The wireless functionality enables advanced audiological features  and synchronization between your two hearing aids. Your hearing aids feature Bluetooth  Low Energy* technology  ® allowing for easy data exchange with your smartphone, and for  seamless audio streaming with your iPhone**. * The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such  marks by Sony Corporation is under license. Other trademarks and trade names are those of their  respective owners. ** Apple, the Apple logo, iPhone, iPad, and iPod are trademarks of Apple Inc., registered in the U.S.  and other countries and regions.

  • Page 8: How To Use Qr Codes

    How to use QR codes You will find QR codes throughout the user guide. These QR codes  will help you to install the Sony | Hearing Control app or to view  instructional videos. Start now by scanning the QR code with your smartphone camera  or by typing the URL into your browser: 1.  Open the QR Code reader or smartphone camera on your  phone. 2.  Hold your device over the QR Code so that the QR code is  clearly visible within your smartphone’s screen.  3.  The phone will automatically scan the QR code. When your  smartphone reads the QR code, a link will appear. Click the link  to go to the video.
  • Page 9 NOTICE Not all smartphone readers work the same. Some may  require additional steps.  WARNING In case you have any doubt whether this device is  appropriate for you, consult a licensed physician before  using this device.
  • Page 10 For adults 18 years and older with mild to moderate hearing loss. WARNING Contact your primary care provider before using this product  if you currently experience any of these conditions as it may  not be appropriate for you: severe hearing loss or deafness in at least one ear a steep decline in hearing ability within the last 90 days in  one or both ears active discharge within the last 90 days dizziness a visible deformity of the ear pain, or discomfort in the ear significant ear wax accumulation...

  • Page 11: What You'll Find In The Box

    What you’ll find in the box Left and right hearing aid, Charger + USB cable Click Sleeve S attached. Click Sleeves  Cleaning brush Cleaning cloth sizes XS, M, and L Quick start card and user guide (this booklet) Safety and maintenance information Limited warranty ...

  • Page 12: Get To Know Your Hearing Aids

    Get to know your hearing aids ➊ ➌ ➍ ➋ ➊ ➌ Click Sleeve Side indicator  ➋ (R = right ear, L = left ear) Microphone openings ➍ Charging contacts  You can use the following standard Click Sleeves: Click Sleeve closed (standard) Click Sleeve vented (optional)

  • Page 13: Get To Know Your Charger

    Get to know your charger ➊ ➐ ➌ ➏ ➋ ➌ ➌ ➍ ➎ ➍ ➎ ➊ ➎ Push button ➋ ➏ Charging cups USB power port ➌ ➐ LEDs – hearing aids USB power cable ➍ LED – charger...

  • Page 14: Start Here

    Start here It is required to complete all steps in the Sony | Hearing Control app  to setup the hearing aids for your needs. Start now by scanning the  QR code with your smartphone camera or by typing the URL into  your browser.   To receive guidance how to set up your hearing  aids, use the QR code or open the browser on your  smartphone and type in this address:  sony.net/hearing-e10-app You will be guided through the process. It will take around 10  minutes. Before starting the process, please do the following: Ensure strong internet access (Wi-Fi or cellular) throughout the  customization process...
  • Page 15 Find a place where you are not disturbed by other loud sounds Unmute your smartphone Set the volume for media sounds of your smartphone to a high  level (about 75%).  Download the Sony | Hearing Control app to personalize your hearing aids. sony.net/hearing-e10-app Follow the Sony | Hearing Control app for instructions.  The following sections are for your reference only.

  • Page 16: Activate And Charge Before First Use

    Activate and charge before first use Charging Connect the charger and a suitable  power adapter (not included) with  the USB cable. Use the cable which  came with the device. ➋ ➊ Keep the hearing aids inside the  charger. ...

  • Page 17: Turning On And Off

    While charging, the lights are pulsing  orange. Your hearing aids are now  activated. The lights change to constant  green when the batteries are fully charged  Turning on and off There is no on/off button on the hearing aids. Turning on: Take the hearing aids out of the charger. Turning off: Place the hearing aids in the charger.

  • Page 18: Inserting And Removing The Hearing Aids

    Inserting and removing the hearing aids Inserting a hearing aid: Identify right and left hearing aid so  that you insert it in the correct ear. Letters R and L indicate the side: R = right ear L = left ear...
  • Page 19 Make sure the Click Sleeve is positioned correctly.  The shape should follow the shape of the hearing aid. Turn the Click Sleeve so the little tab is on the outside.
  • Page 20 Hold the hearing aid correctly before inserting it. NOTICE Push the device into the intended position, making sure  there is no discomfort/resistance.
  • Page 21 Place the hearing aid in the  outer ear and twist it slightly  until it sits well.  WATCH QUICK VIDEO TUTORIAL sony.net/hearing-e10-insertion...
  • Page 22 If you have problems inserting the hearing aid, use the other  hand to gently pull your earlobe downwards. This opens the  ear canal and eases insertion of the hearing aid. Removing a hearing aid: Grip the hearing aid with  two fingers and pull it out.

  • Page 23: How To Change Click Sleeves

    Clean and dry your hearing aids after usage. Read more in the  Safety and maintenance information. How to change Click Sleeves The hearing aids come with the size S Click Sleeves pre-attached.  If you do not feel comfortable using this size, you can change the  Click Sleeves.  Keep in mind that left and right ear sizes may differ.
  • Page 24 WARNING Risk of injury! Always wear the hearing aid with a Click Sleeve. Make sure that the Click Sleeve is completely attached.  You should feel that it snaps into place. Ensure that only a single Click Sleeve is attached to each  hearing aid. In the very rare case that the Click Sleeve gets stuck in  the ear canal and you cannot remove it yourself, please  contact a physician. Do not insert the Click Sleeves in your ears without the  hearing aid attached.
  • Page 25 Choose a smaller size if the hearing aid  feels tight in your ear. Choose a larger size if the hearing aid feels loose or makes whistling noise. Removing Click Sleeve Grab and pull off the Click Sleeve.  Click Sleeves are designed to be  discarded after removal from device. Installing new Click Sleeve Make sure that the little tab of the  Click Sleeve is on the outside of  the hearing aid. You will hear a click  when it is fully installed.  *Shown for the left device...

  • Page 26: Charging

    Charging Charge devices while on the go When fully charged, the charging base holds two portable charges  for on the go convenience. Charging hearing aids Place the right hearing aid in the  charging cup marked with an “R”,  and the left hearing aid in the  charging cup marked with an “L”. Close the charger’s lid.

  • Page 27: Charging Via Electrical Outlet

    The hearing aids are automatically turned off and start charging.  The charging status is shown for 7 seconds. LED indicators pulsing orange: hearing aids are charging. If not: see the Troubleshooting section starting on page 38. Charging via electrical outlet Connect the charger to the power  adapter and plug it into an electrical  outlet. Or place the charger on a wireless  Qi-charger. The internal battery of the charger is charged. Put the hearing aids in the charger to also  charge the hearing aids.

  • Page 28: Check Charging Status

    The LEDs start pulsing orange to indicate that the hearing aids  and the charger are being charged. If not: see troubleshooting  section. When the charger is plugged into the wall, constant-on green  LEDs indicate that charging is completed. For wireless Qi charging, the LEDs will turn off when charging is  completed. Check charging status ●  The hearing aids are in the charger.  Disconnect the charger from the electrical outlet. ●  Check the charging status of the hearing aids and the charger  either - by opening the lid, or - by briefly pressing the button...
  • Page 29 If the status LED does not light up when you press the button,  check the following: ●  The charger is off. Press and hold the button for 5 seconds to  turn on the charger. ●  The charger’s internal battery is too low to display the status.  Connect the charger to an electrical outlet, wait several minutes  and try again. Behavior of LED lights when using portable charging Solid green Internal battery has enough capacity to fully charge two  hearing aids. Solid orange Internal battery does not have enough capacity to fully  charge two hearing aids.
  • Page 30 Behavior of LED lights when using portable charging Blinking orange Internal charger battery empty. Charging of hearing  aids is not possible. Hearing aid LED Pulsing orange Hearing aid is being charged. Solid green Hearing aid is fully charged. LED is off No hearing aid is in the charger, hearing aid is not  placed correctly, or charger is off. ...

  • Page 31: Low Power Indication

    Hearing aid LED Blinking twice orange Cooling phase. Charging is resumed when the device  has cooled down. Refer to section "Troubleshooting for  hearing aids and charger". Blinking red Hearing aid error. Refer to section "Troubleshooting for  hearing aids and charger". Low power indication An audible alert signal to indicate the hearing aid power cell is  running low will be played. The signal will be repeated every 20  minutes. Depending on the usage of your hearing aids, you have  approximately 1.5 hours to charge your hearing aids before they  stop working.

  • Page 32: Charging Tips

    Charging tips You may have some questions on how to best charge your  hearing aids. Read the questions and answers below. For further  information, visit  https://www.sony.net/hearing-e10 How often do I need to charge the hearing aids? Hearing aids are meant to be charged daily, even if the power cell  is not empty. Charge them overnight so you can be sure to start  your day with fully charged hearing aids. How long does charging take? A full charging cycle takes approximately 4 hours (+/- 10 mins).  After 30 minutes, it is possible to use your hearing aids for up to 6  hours. Charging times may vary due to the use of the hearing aids  and the age of the power cell.

  • Page 33: What Happens If I Forgot To Charge

    What happens if I forgot to charge? Your hearing aids will automatically switch off when the power cell  is empty. Charge the hearing aids as soon as possible. Hearing aids which have not been charged for over 6 months may  be damaged due to an unrecoverable deep-discharge of the power  cell. Deep-discharged power cells cannot be charged anymore and  have to be replaced. Switch off the hearing aids for long term storage Put the hearing aids in the charger and close the lid. Disconnect the charger from the electrical outlet. Press and hold the button for 5 seconds to turn the charger and  the hearing aids off. The LEDs light up green and fade out.
  • Page 34 To turn on the hearing aids and the charger again: - press the button for 5 seconds, or - connect the charger to an electrical outlet, or - put the charger on a wireless Qi-charger. Keep the hearing aids inside the charger.

  • Page 35: Daily Use

    Daily use Adjusting the volume Your hearing aids automatically adjust the volume to the listening  situation. If you prefer manual volume adjustment, use the  Sony | Hearing Control app. An optional signal can indicate the volume change.

  • Page 36: Audio Streaming With Iphone

    Audio streaming with iPhone Your hearing aids are Made for iPhone hearing aids. This means  you can get phone calls and listen to music from your iPhone  directly into your hearing aids. For more information about compatible iOS devices, pairing, audio  streaming and other useful functions, consult the Sony CRE-E10  website or contact customer service. “Made for iPhone”, “Made for iPad”, and  “Made for iPod” mean that an electronic accessory has been  designed to connect specifically to iPhone, iPad, or iPod,  respectively, and has been certified by the developer to meet  Apple performance standards. Apple is not responsible for the  operation of this device or its compliance with safety and regulatory  standards. Please note that the use of this accessory with iPhone,  iPad, or iPod may affect wireless performance.

  • Page 37: Airplane Mode For Hearing Aids

    Airplane mode for hearing aids Airplane mode is when Bluetooth of your hearing aids is turned  off. In areas where the use of Bluetooth technology is not allowed  (e.g. on some airplanes), you can deactivate Bluetooth mode. This  turns Bluetooth in your hearing aids off temporarily. The hearing  aids still work without Bluetooth, however direct audio streaming  will not be possible and other functions will not be available.  To deactivate or activate the Bluetooth mode, use the  Sony | Hearing Control app. An alert tone indicates when Bluetooth mode is deactivated or  activated.
  • Page 38 Troubleshooting for hearing aids and charger If the status LEDs do not light up when you insert the hearing aids,  check the following: The hearing aids are not correctly placed. Push them slightly  into their charging cups or close the charger’s lid. The charger is turned off. Press and hold the button for 5  seconds to turn on the charger or connect the charger to an  electrical outlet. The charger’s internal battery is too low for mobile charging  Connect the charger to an electrical outlet.
  • Page 39 Hearing aid LED Blinking red An error in the hearing aid has occurred. ●  Take the respective hearing aid out of the charger  and disconnect the charger from the power supply. ●  Contact your customer service for support. LED is off No hearing aid is in the charger, hearing aid is not  placed correctly, or charger is off. Blinking twice orange Cooling phase. Charging is resumed when the device  has cooled down. ...
  • Page 40 Charger LED LED is off (wireless charging). Charger is fully charged Blinking twice orange ●  Charger has reached the temperature limit and is  now in a cooling phase. Charging is resumed after  cooling down (about 15 minutes). ●  Do not touch the hearing aids while the LEDs are  blinking twice orange. The hearing aids may be hot. ●  In case the charger enters cooling phase multiple  times during charging, make sure to place the  charger in an environment that complies with the  recommended operating conditions.
  • Page 41 Charger LED Blinking red An error in the charger has occurred. ●  Take the hearing aids out of the charger and  disconnect the charger from the power supply. ●  Reconnect the charger to the power supply and  re-insert the hearing aids in the charging cups. If the LEDs are still blinking red. ●  Take the hearing aids out of the charger and  disconnect the charger from the power supply. ●  Contact your customer service for support. For an overview of the hearing aids’ charging status, refer to the  section “Charging”.
  • Page 42 No LED lights are on. ●  Check if the power supply is connected correctly. For more information on troubleshooting, visit  sony.net/hearing-e10-support...
  • Page 43 Technical information Output 2cc coupler OSPL 90 (Peak) 118 dB SPL HFA-OSPL 90 110 dB SPL Fitted OSPL 90 110 dB SPL Frequency range and noise Frequency range 100 – 9500 Hz Equivalent input noise 17 dB SPL Total harmonic distortion 1% / 1% / 1% / 1% 500 / 800 / 1600 / 3200 Hz Latency 14 ms...
  • Page 44 Battery Battery runtime (without  up to 26 h streaming) Battery runtime (incl. 2 h  up to 23 h streaming) All measurements performed according to ANSI S3.22:2014 with  2 cc coupler, except for latency performed to ANSI/CTA  2051:2017.  ...
  • Page 45 Pre-configured sound profiles Preconfigured  sound profiles profile 1 profile 2 profile 3 profile 4 profile 5 profile 6 ...
  • Page 46 Country/region specific information Certification information for hearing aids with wireless functionality: Sony CRE-E10 ●  DBIF1 ●  FCC ID: 2AXDT-DBIF1 ●  IC: 26428-DBIF1...
  • Page 47 Conformance information for charger This device complies with EN60601-1-2. This device complies with Part 18 of the FCC Rules. Operation is subject to the following conditions: ●  This device may not cause harmful interference, ●  this device must accept any interference received, including  interference that may cause undesired operation, and ●  the user shall keep a minimal distance of 20 cm (8 in) during the  charging process.
  • Page 48 Support For more detailed information: ●  Visit our website:  sony.net/hearing-support ●  Phone: 877-864-7669 Supported systems: For Apple iOS version 13 or above, Google Android 10 or above.
  • Page 52 Manufactured for: Sony Electronics Inc. 115 West Century Road  Suite 250 Paramus, NJ US 07652 Document No. 05175-99T01-7600 EN Order/Item No. 210 224 65 Master Rev01, 08.2022 Printed in Singapore.

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