HP 3PAR StoreServ 7000 Troubleshooting Manual
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HP 3PAR StoreServ 7000 Troubleshooting Manual

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HP 3PAR StoreServ 7000 and 7000c
Storage Troubleshooting Guide
Abstract
This guide is intended for experienced users and system administrators who troubleshoot HP 3PAR StoreServ 7000 and 7000c
Storage systems and have a firm understanding of RAID schemes.
HP Part Number: QL226-98171
Published: September 2015
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  • Page 1 HP 3PAR StoreServ 7000 and 7000c Storage Troubleshooting Guide Abstract This guide is intended for experienced users and system administrators who troubleshoot HP 3PAR StoreServ 7000 and 7000c Storage systems and have a firm understanding of RAID schemes. HP Part Number: QL226-98171...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents 1 Identifying Storage System Components............9 Understanding Component Numbering..................9 Drive Enclosures........................9 Nodes, Slots, and Ports......................10 Controller Nodes......................10 Node/Slot/Port Location Formats ...................11 Legend for Node:Slot:Port Location..................11 I/O Modules ........................13 Power Cooling Modules......................14 Power Distribution Units......................15 Service Processor.......................15 2 Understanding LED Indicator Status.............16 Enclosure LEDs........................16 Bezel LEDs........................16 Disk Drive LEDs........................17...
  • Page 4 cabling..........................37 Format of Possible cabling Exception Messages..............38 cabling Example 1......................38 cabling Suggested Action 1....................38 cabling Example 2......................38 cabling Suggested Action 2....................38 cage..........................39 Format of Possible cage Exception Messages..............39 cage Example 1......................39 cage Suggested Action 1....................39 cage Example 2......................40 cage Suggested Action 2....................40 cage Example 3......................41 cage Suggested Action 3....................41 cage Example 4......................41...
  • Page 5 ld Suggested Action 1....................48 ld Example 2........................49 ld Suggested Action 2....................49 ld Example 3........................49 ld Suggested Action 3....................49 ld Example 4........................50 ld Suggested Action 4....................50 license..........................50 Format of Possible license Exception Messages..............50 license Example......................50 license Suggested Action....................51 network..........................51 Format of Possible network Exception Messages..............51 network Example 1.......................51 network Suggested Action 1...................51 network Example 2.......................51...
  • Page 6 Suggested Action......................66 Troubleshooting Storage System Setup..................66 Storage System Setup Wizard Errors..................66 Collecting SmartStart Log Files.....................72 Collecting Service Processor Log Files...................72 Contacting HP Support about System Setup................73 6 Support and Other Resources..............74 Contacting HP........................74 HP 3PAR documentation......................74 Typographic conventions......................75 Documentation feedback......................75...
  • Page 7 HP 3PAR StoreServ 7400 Controller Nodes.................11 HP 3PAR StoreServ 7400 Node:Slot:Port Legend..............12 Location of Controller Node Ports..................13 I/O Module Numbering for HP M6710 (2U) and HP M6720 (4U) Drive Enclosures....14 PCM Numbering......................14 PCMs in a HP M6710 (2U) and HP M6720 (4U) Drive Enclosures...........15 HP 3PAR Service Processor DL 320e...................15...
  • Page 8 Alert Severity Levels......................32 Component Functions.......................35 Document conventions......................75...

  • Page 9: Identifying Storage System Components

    The Storage system includes the following types of drive and node enclosures: The HP M6710 Drive Enclosure (2U24) holds up to 24, 2.5 inch small form factor (SFF) Serial Attached SCSI (SAS) disk drives arranged vertically in a single row on the front of the enclosure.

  • Page 10: Nodes, Slots, And Ports

    The controller nodes are located at the rear of the node enclosure. The HP 3PAR StoreServ 7200 Storage system contains two nodes numbered 0 and 1. The HP 3PAR StoreServ 7400 Storage system has either two nodes or four nodes. The four-node...

  • Page 11: Node/Slot/Port Location Formats

    Figure 3 HP 3PAR StoreServ 7400 Controller Nodes Node/Slot/Port Location Formats The HP 3PAR CLI and the SSMC display the controller node FC, iSCSI, and Gigabit Ethernet port locations in the following format: ::. For example: 1:1:3 = Node 1: Slot 1: Port 3 2:3:1 = Node 2: Slot 3: Port 1 Node: Valid node numbers are 0-3 depending on the number of nodes installed in your system.

  • Page 12: Hp 3Par Storeserv 7400 Node:slot:port Legend

    Figure 4 HP 3PAR StoreServ 7400 Node:Slot:Port Legend Table 1 describes the default port configurations for the HP 3PAR StoreServ 7000 and 7000c Storage systems. Table 1 Storage System Expansion Cards Expansion cards Nodes 0 and 1 Nodes 2 and 3...

  • Page 13: I/O Modules

    Each node enclosure must have matching PCIe cards. Figure 5 (page 13) and the table that follows show the locations and descriptions of the controller node ports. NOTE: If you are upgrading from a two-node to a four-node configuration, you can have CNAs installed in node 0 and node 1, and FC HBAs installed in node 2 and node 3.

  • Page 14: Power Cooling Modules

    Figure 6 I/O Module Numbering for HP M6710 (2U) and HP M6720 (4U) Drive Enclosures NOTE: The I/O modules are located in slots 0 and 1 of the HP M6710 and M6720 drive enclosures. Power Cooling Modules The PCM is an integrated power supply, battery, and cooling fan. There are two types of PCMs: The 580 W PCM is used in drive enclosures and does not include a battery.

  • Page 15: Power Distribution Units

    Two power distribution units (PDU) are mounted horizontally at the bottom of the rack. The PDUs are numbered 0 and 1 from bottom to top. The default configuration for the HP Intelligent Series Racks is two PDUs mounted vertically at the bottom of the rack so to provide a front-mounting unit space.

  • Page 16: Understanding Led Indicator Status

    2 Understanding LED Indicator Status Storage system components have LEDs indicating status of the hardware. Use the LED indicators to help diagnose basic hardware problems. This chapter provides tables and illustrations of component LEDs. Enclosure LEDs Bezel LEDs The bezel LEDs are located at the front of the system on each side of the drive enclosure. The bezels have three LED indicators.

  • Page 17: Disk Drive Leds

    Disk Drive LEDs Disk Drive LEDs are located on the front of the disk drives. Disk drives have two LED indicators. Figure 1 1 Location of Disk Drive LEDs Table 4 Description of Disk Drive LEDs Callout LED Appearance Indicates Activity Green On –...

  • Page 18: Location Of Controller Node Pcm Leds

    Figure 12 Location of Controller Node PCM LEDs Table 5 Description of Controller Node PCM LEDs Icon Description Appearance Indicates No AC power or PCM fault Flashing Firmware download AC input fail Amber AC present and PCM On / OK Flashing Standby mode PCM OK...

  • Page 19: Drive Pcm Leds

    Table 5 Description of Controller Node PCM LEDs (continued) Icon Description Appearance Indicates Present and charged Flashing Charging or disarmed Battery Good Green Drive PCM LEDs The following figure shows the location of drive 580 W PCM LEDs. Table 6 (page 19) for details of PCM LEDs..

  • Page 20: I/O Module Leds

    HBAs or other ports. Each port includes External Port Activity LEDs, labeled 0 to 3. The I/O module also includes a Power and Fault LED. Figure 14 Location of HP M6710/M6720 I/O Module LEDs Figure 15 I/O Module Power and Fault LEDs...

  • Page 21: External Port Activity Leds

    Table 7 Description of I/O module Power and Fault LEDs (continued) Icon Function Appearance State Indicates Fault Amber Fault Normal operation Flashing Locate command issued External Port Activity LEDs Figure 16 Location of External Port Activity LEDs Function Appearance State Indicates External Port Activity;...

  • Page 22: Controller Node And Internal Component Leds

    Controller Node and Internal Component LEDs NOTE: Enter the locatenode command to flash the hotplug LED blue. Figure 17 Location of Controller Node LEDs Table 8 Description of Controller Node LEDs Callout Appearance Indicates Status Green Node status Good On – No cluster Quick Flashing –...

  • Page 23: Fc Port Leds

    Table 9 Description of Ethernet LEDs (continued) Off – No link established or 10 Mb Link Activity Green On – No Link activity Off – No link established Flashing – Link activity FC Port LEDs The controller node has two FC ports. Each FC port has two LEDs. The arrow-head shaped LEDs point to the associated port.

  • Page 24: Interconnect Port Leds

    Table 1 1 Description of SAS port LEDs Callout Appearance Indicates DP- 1 Green Off– SAS link is present or not, this LED does not remain lit Flashing–Activity on port DP-2 Green Off–SAS link is present or not, this LED does not remain lit Flashing–Activity on port Interconnect Port LEDs The controller node has two interconnect ports.

  • Page 25: Converged Network Adapter Port Leds

    Figure 22 Location of Fibre Channel Adapter Port LEDs Table 13 Description of Fibre Channel Adapter Port LEDs Callout Appearance Indicates All ports No light Off – Wake up failure (dead device) or power is not applied Port speed Amber Off –...

  • Page 26: 16 G Fibre Channel (Fc) Adapter Leds

    16 G Fibre Channel (FC) Adapter LEDs Figure 24 16 G FC Adapter LEDs Table 15 16 G FC Adapter LEDs 1 – Green LED 2 – Yellow LED State Boot failure (dead board) POST failure (dead board) Slow blink Boot failure after POST Fast blink Not defined...

  • Page 27: 10 G Ethernet Adapter Leds

    10 G Ethernet Adapter LEDs Figure 25 10 G Ethernet Adapter LEDs Table 16 10 G Ethernet Adapter LEDs State 1 – Amb=10G Link speed 10Gb/s Link speed 1Gb/s 2 – ACT/Port Link up Blinking Link activity 1 G Ethernet Adapter LEDs Figure 26 1 G Ethernet Adapter LEDs Table 17 1 G Ethernet Adapter LEDs State...

  • Page 28: Service Processor Leds

    Service Processor LEDs The HP 3PAR SP (Proliant DL320e) LEDs are located at the front and rear of the SP. Figure 27 Front Panel LEDs Table 18 Front panel LEDs Item Appearance Description UID LED/button Blue Active Flashing Blue System is being managed remotely...

  • Page 29: Rear Panel Leds

    Power supply Green Normal NOTE: May not be applicable to Off = one or more of the following your system (for hot-plug HP CS conditions: power supplies ONLY) Power is unavailable Power supply has failed Power supply is in standby mode...

  • Page 30: Powering Off/On The Storage System

    Before you power off, use either SPmaint or SPOCC to shut down the system (see Service Processor Onsite Customer Care in the HP 3PAR StoreServ 7000 and 7000c Storage Service Guide). The system must be shut down before powering off by using any of the following three methods: Using SPOCC Select InServ Product Maintenance.
  • Page 31 NOTE: To avoid any cabling errors, all drive enclosures must have at least one or more hard drive(s) installed before powering on the enclosure. Power on the node enclosure PCMs. Verify the status of the LEDs. See “Understanding LED Indicator Status” (page 16).

  • Page 32: Alerts

    (cage:magazine:disk). The first and second numbers are sufficient to identify the exact disk in an HP 3PAR StoreServ 7000 and 7000c Storage system, since there is always only a single disk (disk 0) in a single magazine.
  • Page 33 On the suggested actions page, scroll through the list to find the message state listed in the alert message. The recommended action is listed next to the message state. Getting Recommended Actions...

  • Page 34: Troubleshooting

    5 Troubleshooting Using the checkhealth Command The HP 3PAR CLI checkhealth command checks and displays the status of storage system hardware and software components. For example, the checkhealth command can check for unresolved system alerts, display issues with hardware components, or display information about virtual volumes that are not optimal.

  • Page 35: Troubleshooting Storage System Components

    Component -----------Summary Description----------- Qty Alert New alerts Date Date is not the same on all nodes LDs not mapped to a volume License Golden License. vlun Hosts not connected to a port ------------------------------------------------------- 5 total The following information is included when you use the -detail option: Component ----Identifier---- -----------Detailed Description------- Alert sw_port:1:3:1...

  • Page 36: Alert

    Table 21 Component Functions (continued) Component Function Displays drive cage cabling issues cabling Displays drive cage issues cage Displays Certificate issues cert Display data encryption issues Displays nodes having different date issues date Displays file system issues file Displays Files Services health Displays host configuration and port issues host Displays LD issues...

  • Page 37: Format Of Possible Ao Exception Messages

    -p -devtype NL -nodes 0,1, and showcage. In the example below, there are 72 NL PDs attached to nodes 2&3, but none attached to nodes 0&1. Contact HP support to request support for moving NL PDs (and possibly cages) from nodes 2&3 to nodes 0&1 for your system.

  • Page 38: Format Of Possible Cabling Exception Messages

    For cables that should be moved between different I/O modules and/or cages, contact HP support to request support for changing the cabling of your system. See “Contacting HP Support about System Setup”...

  • Page 39: Cage

    -----------Cage detail info for cage1 --------- Position: --- Interface Board Info Card0 Card1 Firmware_status Current Current Product_Rev 402e 402e State(self,partner) OK,OK OK,OK VendorId,ProductId HP,DCS2 HP,DCS2 Master_CPU SAS_Addr 50050CC1178EA0BE 50050CC1178E6BBE Link_Speed(DP1,DP2) 6.0Gbps,Unknown 6.0Gbps,Unknown PS PSState ACState DCState Fan State Fan0_Speed Fan1_Speed Troubleshooting Storage System Components...

  • Page 40: Cage Example 2

    Position: --- Interface Board Info Card0 Card1 Firmware_status Current Current Product_Rev 402e 402e State(self,partner) OK,OK OK,OK VendorId,ProductId HP,DCS2 HP,DCS2 Master_CPU SAS_Addr 50050CC1178EA0BE 50050CC1178E6BBE Link_Speed(DP1,DP2) 6.0Gbps,Unknown 6.0Gbps,Unknown PS PSState ACState DCState Fan State Fan0_Speed Fan1_Speed Failed Failed Failed -------------Drive Info-------------- --PortA-- --PortB--...

  • Page 41: Cage Example 3

    20-23 402e DCS2 -----------Cage detail info for cage1 --------- Position: --- Interface Board Info Card0 Card1 Firmware_status Current Product_Rev 402e State(self,partner) OK,OK VendorID,ProductID HP,DCS2 Master_CPU SAS_Addr 50050CC1178EA0BE Link_Speed(DP1,DP2) 6.0Gbps,Unknown PSState ACState DCState Fan State Fan0_Speed Fan1_Speed -------------Drive Info------------------ ----PortA---- ----PortB----...

  • Page 42: Cage Suggested Action 4

    -----------Cage detail info for cage2 --------- Position: --- Interface Board Info Card0 Card1 Firmware_status Product_Rev 402d 402d State(self,partner) OK,OK OK,OK VendorID,ProductID HP,DCS2 HP,DCS2 Master_CPU SAS_Addr 50050CC1177A50FE 50050CC117739CFE Link_Speed(DP1,DP2) 6.0Gbps,6.0Gbps 6.0Gbps,6.0Gbps cli% showfirmwaredb Vendor Prod_rev Dev_Id Fw_status Cage_type Firmware_File [402e] DCS2...

  • Page 43: Dar (Data Encryption At Rest)

    dar (Data Encryption at Rest) Checks for issues with Data Encryption. If the system is not licensed for Data Encryption. Format of Possible dar Exception Messages DAR -- "DAR Encryption status is unavailable" DAR -- "DAR Encryption is enabled but not licensed" DAR -- "DAR Encryption key needs backup"...

  • Page 44: Date Example

    Checks for behavior altering files on the node disk drives Checks if an online upgrade is in progress Many issues reported by the file component will require you to contact HP support to request support your system. See “Contacting HP Support about System Setup” (page 73).

  • Page 45: Format Of Possible File Exception Messages

    Format of Possible file Exception Messages File "Filesystem mounted on "" is over % full" File "Behavior altering file "" exists, created on " File "Dump or HBA core files found" File "sr_mnt is full" File -- "sr_mnt not mounted"...

  • Page 46: File Suggested Action 3

    CLI upgradesys -finish command to complete the upgrade after all nodes have been rebooted to the new version of software. Be very careful with aborting or reverting an offline upgrade. Contact HP support to request support for aborting or reverting the upgrade of your system. See “Contacting HP Support about System Setup”...

  • Page 47: Host

    the FPG if no longer wanted. For other File Services issues, use the CLI showfs, showvfs, showvfs commands (and the associated set and stop commands) to investigate and solve issues. host Displays Adaptive Optimization issues Checks that all PD classes that exist on any node-pair are found on all node-pairs Checks that FC Fabric connected host ports are configured to support Persistent Ports Checks that the FC switch ports are configured for NPIV support Checks that FC Fabric connected host partner ports are found on same FC SAN...

  • Page 48: Format Of Possible Ld Exception Messages

    multiple nodes, use the CLI showport command to determine if a port is offline or misconfigured. A missing or rebooting node will cause a port to be offline. cli% showvlun -v testvv Active VLUNs Lun VVName HostName -Host_WWN/iSCSI_Name- Port Type Status ID 2 testvv testhost 10000000C9E5E0B9 3:1:1 host active cli% showhost testhost...

  • Page 49: Ld Example 2

    LDs are normally mapped to (used by) VVs but they can be disassociated with a VV if a VV is deleted without the underlying LDs being deleted, or by an aborted tune operation. Normally, you would remove the unmapped LD to return its chunklets to the free pool. cli% showld vv.9.usr.3 Id Name RAID -Detailed_State- Own...

  • Page 50: Ld Example 4

    manually moved with movech or by specifying it during a tune operation or during failure conditions such as node, path, or cage failures. The HA levels from highest to lowest are port, cage, mag, and ch (disk). Examine the identified LDs using CLI commands such as showld, showld d, showldch, and showpd for any failed or missing drives.

  • Page 51: License Suggested Action

    license Suggested Action If desired, request a new or updated license from your Sales Engineer. network Displays Ethernet issues for the Administrative, File Services, and Remote Copy over IP (RCIP) networks that have been logged in the previous 24-hour sampling window. Reports if the storage system has fewer than two nodes with working admin Ethernet connections.

  • Page 52: Node

    Node node: "VV has outstanding with a maximum wait time of " Node node: " is not the same on all nodes" (where is: BIOS version, NEMOE version, Control memory, Data memory, CPU Speed, CPU Bus Speed, HP 3PAR OS version, Package list)

  • Page 53: Node Suggested Action 1

    Node node:1 Power supply 0 detailed state is AC Failed Node node:1 Power supply 0 AC state is Failed Node node:1 Power supply 0 DC state is Failed node Suggested Action 1 Examine the states of the power supplies with commands such as shownode, shownode -s, shownode -ps, and the like.

  • Page 54: Format Of Possible Pd Exception Messages

    Displays Physical Drives (PDs) with states or conditions that are not optimal: Checks for failed and degraded PDs Checks for an imbalance of PD ports, for example, if Port-A is used on more drives than Port-B Checks for an Unknown Sparing Algorithm. For example, when it hasn't been set Checks for drives experiencing a high number of IOPS Reports if a servicemag operation is outstanding (servicemag status) Reports if there are PDs that do not have entries in the firmware DB file...

  • Page 55: Pd Example 2

    8 20-23 402e - DCS2 -----------Cage detail info for cage3 --------- Position: --- Interface Board Info Card0 Card1 Firmware_status Current Product_Rev 402e State(self,partner) OK,OK VendorID,ProductID HP,DCS2 Master_CPU SAS_Addr 50050CC1178EA0BE Link_Speed(DP1,DP2) 6.0Gbps,Unknown PSState ACState DCState Fan State Fan0_Speed Fan1_Speed -------------Drive Info------------------ ----PortA----...

  • Page 56: Pd Example 3

    Position: --- Interface Board Info Card0 Card1 Firmware_status Current Current Product_Rev 402e 402e State(self,partner) OK,OK OK,OK VendorID,ProductID HP,DCN1 HP,DCN1 Master_CPU SAS_Addr 50050CC10230567E 50050CC10230567E Link_Speed(DP1,Internal) 6.0Gbps,6.0Gbps 6.0Gbps,6.0Gbps PSState ACState DCState Fan State Fan0_Speed Fan1_Speed -------------Drive Info------------------ ----PortA---- ----PortB---- Drive DeviceName State...

  • Page 57: Pd Example 4

    pd Example 4 Component --Identifier-- -------Detailed Description---------- disk:3 Detailed State: old_firmware pd Suggested Action 4 The identified drive does not have firmware that the storage system considers current. When a drive is replaced, the servicemag operation should upgrade the drive's firmware. When drives are installed or added to a system, the admithw command can perform the firmware upgrade.

  • Page 58: Pd Suggested Action 6

    Use the CLI showld, showpd, and shownode commands. If the ownership issue is not created due to a node missing or failed PD, Contact HP support to request support for moving the LDs to the desired location for your system. See “Contacting HP Support about System Setup”...

  • Page 59: Port

    due to a service action, such as hardware or software upgrades, these exceptions can be ignored until that action has finished and the node is online. In this example, LD 35, with a name of R1.usr.3, is owned (Own) by nodes 3/2/0/1, respectively, and the primary/secondary physical paths to the drives (chunklets) in this LD are from nodes 3 and 2, respectively.

  • Page 60: Port Suggested Actions, General

    Check SFP statistics using CLI commands such as showport -sfp, showport -sfp -ddm. cli% showport -sfp 0:1:1 N:S:P -State-- -Manufacturer- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM 0:1:1 OK HP-F 8.5 No -------------------------------------------------------------------------- In the following example an RX power level of 522 microwatts (uW) for Port 0:1:1 DDM is a good reading;...

  • Page 61: Port Example 2

    -sfp command. In this example, the SFP in 1:1:1 has been removed from the adapter: cli% showport -sfp N:S:P -State- -Manufacturer- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM 0:1:1 OK HP-F 8.5 No 0:1:2 OK HP-F 8.5 No...

  • Page 62: Port Suggested Action 4

    port Suggested Action 4 This output indicates that the port's mode, such as an initiator or target, is not correct for the connection type, such as drive, host, ISCSI, FCoE, or RCFC. Useful CLI commands are showport, showport -c, showport -par, showport -rcfc, showcage, etc. cli% showport N:S:P Mode...

  • Page 63: Format Of Possible Rc Exception Messages

    Remote Copy internal structure Too many Remote Copy targets configured as sync Format of Possible rc Exception Messages RC rc: "All links for target are down but target not yet marked failed." RC rc: "Target has failed." RC rc: "Link ...

  • Page 64: Format Of Possible Sp Exception Messages

    Format of Possible sp Exception Messages Network SP->InServ "SP ethernet Stat has increased too quickly check SP network settings" sp Example Component -Identifier- --------Detailed Description------------------------ ethernet "State rx_errs has increased too quickly check SP network settings" sp Suggested Action The ...

  • Page 65: Vlun

    Detailed status is as follows: 2010-10-22 10:35:36 PDT Created task. 2010-10-22 10:35:36 PDT Updated Executing "upgradecage -a -f" as 0:12109 2010-10-22 10:35:36 PDT Errored upgradecage: Invalid option: -f vlun Displays inactive Virtual LUNs (VLUNs) and those which have not been reported by the host agent Reports VLUNs that have been configured but are not currently being exported to hosts or host-ports...

  • Page 66: Format Of Possible Vv Exception Messages

    72). Collect the SP log files. See “Collecting Service Processor Log Files” (page 72). Contact HP support and request support for your HP 3PAR StoreServ 7000 or 7000c Storage system. See “Contacting HP Support about System Setup” (page 73). Storage System Setup Wizard Errors This section describes possible error messages that may display while using the Storage System Setup Wizard.
  • Page 67 Could not communicate with the storage system. Make sure it is running and connected to the network. This message can display if the HP 3PAR OS loses network connectivity, either by becoming unplugged or by going down for some other reason.
  • Page 68 Major.Minor.Patch TPD package as the storage system’s HP 3PAR OS. If the package is not the same, then the SP cannot communicate with the HP 3PAR OS. {0} will be the version of the TPD package that the user must install so that the SP will work with the storage system.
  • Page 69 {0} will be the name of the cage with the problem. Although the firmware upgrade may have succeeded, this error might occur if the cage does not boot back up. Contact HP Support. For information about contacting HP Support, see “Contacting HP Support about System Setup”...
  • Page 70 The storage system found an error while checking cage health. There is a problem with a drive cage that has had a firmware upgrade. Cage {0} did not come back after the firmware upgrade. Contact HP support for help. This error message displays in a dialog box with Retry and Cancel buttons. This error might occur after the drive cages have had a firmware upgrade.
  • Page 71 This message displays in a dialog box. The error occurs if the storage system detects that the defined IPv4 gateway address could not be reached. Click Back and specify a valid IPv4 gateway address. If the error persists, contact HP Support. For information about contacting HP Support, see “Contacting HP Support about System Setup”...

  • Page 72: Collecting Smartstart Log Files

    Click Back and specify a valid time zone. Collecting SmartStart Log Files To collect the SmartStart log files for HP support, zip all the files in this folder: C:\Users\ \SmartStart\log. NOTE: You can continue to access the SmartStart log files in the Users folder after you have removed SmartStart from your system.

  • Page 73: Contacting Hp Support About System Setup

    Technical support registration number (if applicable) Product serial numbers Error messages Operating system type and revision level Detailed questions When contacting HP, specify that you are requesting support for your HP 3PAR StoreServ 7000 or 7000c Storage system. Troubleshooting Storage System Setup...

  • Page 74: Support And Other Resources

    6 Support and Other Resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: Product model names and numbers Technical support registration number (if applicable) Product serial numbers Error messages...

  • Page 75: Typographic Conventions

    HP. Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and part number, version number, or the URL when submitting your feedback.

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