Roborock S5 MAX Manual
Also See for S5 Max:
Roborock S5 MAX Manual

Product introduction

Robot

Panel Buttons

On/Off

Power indicator

Dock/Spot Clean

  • Press and hold to spot clean
    Note:
    Press any button to pause cleaning, returning to dock, or spot cleaning.

Parts list


Charging dock


Moisture-proof mat


Power cable


Mop cloth mount


Mop cloth

Dustbin

Dustbin

WiFi indicator light

Machine and sensors

Machine and sensors

Mopping module

Mopping module

Charging dock

Charging dock

Installation

Using the robot

  1. Place the charging dock against the wall on a flat surface and plug it into the mains power.
    Using the robot Step 1
    Note:
  2. Secure the charging dock with the adhesive tape.
    Wipe the floor of the area where the charging dock will be placed with a dry cloth, then stick the enclosed double-sided tape to the floor. Place the dock onto the double-sided tape to secure it in place.
    Using the robot Step 2
    Note:
  3. Secure the moisture-proof mat.
    After securing the charging dock, wipe the area where the moisture-proof mat will be placed with a dry cloth as shown. Stick the double-sided tape first to the moisture-proof mat then in position on the floor.
    Using the robot Step 3
    Note:
    Always place the moisture-proof mat on a wooden floor
  4. Power on and charge.
    Press and hold the button to turn on the robot. When the power indicator lights up, place the robot onto the charging dock to begin charging. The robot uses a high-performance lithium-ion rechargeable battery. To maintain peak battery performance, always keep the robot charged.
    Using the robot Step 4
    The color of the power indicator indicates the battery level.
    • Red: < 20%
      Note:
      The robot will not turn on when the battery is low. Place the robot directly onto the charging dock to begin charging.

Connect to the app

  1. Connect to the app.(recommended)
    1. Download the Roborock app or Xiaomi home app

www.apple.com
play.google.com

  1. Search "Xiaomi home" in the App Store or Google Play, Or scan the QR code below, then download and install the app.
    www.apple.com
    play.google.com

    1. Reset WiFi
      1. Press and hold the button and the button until you hear the "Reset WiFi" voice alert. When the WiFi indicator light is flashing slowly, the robot has entered network configuration mode.
        Note:
        If you cannot connect your phone to the robot, reset the WiFi, and add your robot as a new device.
    2. Add device
      Open the app and click "+" in the top right corner, then follow the instructions in-app. Once your robot has been added, it will be found in a list on the homepage.
      Note:
      • Only 2.4GHz WiFi is supported.
        Connect to the app
        WiFi indicator light

Using the robot

  1. Mopping
    Note:
    It is recommended that all floors are vacuumed at least three times before the first mopping session to reduce excessive dirt buildup on the mop.
    1. Remove the water tank
      Press down the water tank latch and slide the tank backwards to remove it.
      Mopping Step 1
    2. Fill the water tank
      Open the water tank, fill it with water, and close it tightly.
      Mopping Step 2
      Note:
      Do not use hot water, which may cause the tank to deform. To prevent corrosion or damage, do not use cleaning fluid or disinfectant in the water tank.
    3. Install the water tank
      Slide the water tank into the robot until you hear it lock with a click.
      Mopping Step 3
    4. Install the mop cloth
      If mopping immediately, dampen the mop cloth and squeeze it dry then attach it to the mop cloth bracket.
      Mopping Step 4
      Note:
      Use a barrier tape or no-mop zones to separate prevent mopping on carpeted floors.
    5. Attach the mop cloth bracket
      Slide the mop cloth bracket under the water tank following the alignment marks, until you hear a click.
      Mopping Step 5
      Note:
      Cleaning the mop cloth after 60-minutes of mopping is recommended to ensure water flow and cleaning quality.
  2. Adjust water flow rate
    Use the mobile app to adjust the water flow as required.

  3. Start cleaning
    When the battery is fully charged, the power indicator will remain lit. Press the button or use the app to start cleanup.
  4. Remove the mop cloth bracket
    To remove the mop cloth bracket, press the two clips inwards and pull the bracket backwards.
    Remove the mop cloth bracket
    Note:
  5. Separating the water tank from the mop cloth bracket
    As shown in the figure, press the two side clips inwards and slide the mop cloth bracket backwards to separate it from the water tank.
    Separating the water tank from the mop cloth bracket

On/Off

Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter Standby mode. If the robot is in Sleep mode, press and hold the button to turn it off and end the current cleanup.

Note: The robot cannot be turned off when it is charging.

Start cleanup

Press the button to start cleaning. Once started, the robot will plan its cleaning route based on its scan of the area. It cleans along the edges of a zone first and then moves in a Z-shaped cleaning route to cover the internal area efficiently and thoroughly.
Start cleanup

Note:

Pause

When the robot is cleaning, press any button to pause it.

Then press the button to continue cleaning or the button to return it to the charging dock and stop the cleaning cycle.

Note: Placing a paused robot on the charging dock manually will end the current cleanup.

Sleep

If the robot is paused for over 10-minutes, it will go to sleep, and its power indicator will flash slowly. Press any button to wake it back up.

Note:

Charging

Auto: After cleaning, the robot will automatically return to the charging dock to recharge.
Manual: In Pause mode, press the button to send the robot back to the charging dock.
The power indicator will flash slowly as the robot charges.

Note: If the cleaning cycle was started away from the charging dock and the robot could not return to the dock after cleaning, it will instead return to its starting point. Place the robot directly on the dock to recharge it.

Error

If an error occurs while the robot is cleaning, the power indi-cator will flash red quickly, and you will hear a voice alert. See "Troubleshooting" for resolution options.

Note:

Reset WiFi

If your phone cannot connect to the robot because you have changed your router configuration, forgotten your password, or any other reason, open the top cover to see the WiFi indi-cator light then press and hold the button and the button until you hear the" Resetting WiFi" voice alert. When the WiFi indicator light flashes slowly, reset is complete.

Note: If the robot is left connecting to the network for over an hour, its WiFi will be disabled. Reset WiFi before attempting reconnection.

Spot Cleaning

In the Standby or Pause mode, press and hold the button to start spot cleaning. This mode is used to clean a 1.5m x 1.5m square area centered on the robot. After cleanup, the robot will return to the center of the square.
Spot Cleaning

Note: Pressing any button will cancel the current spot cleaning cycle.

Selective Room Cleaning

Select specific rooms for cleaning in the APP. In this mode, the robot will only clean the selected rooms.Selective Room Cleaning

Note:

Scheduled Cleaning

Use the APP to set start times and suction levels for scheduled cleanups. The robot will return to the charging dock after each cleanup.

Zone Cleaning

Use the APP to draw a specific zone for the robot to clean.

Note:
While cleaning the designated zone, the robot may move outside zone borders. Make sure that there are no cables or obstacles placed close to the cleanup zone.

Pin n Go

Use the APP to set a destination for the robot to go to.

Cleaning mode

Use the APP to choose from Quiet, Balanced, Strong, or MAX modes. Balanced mode is the default.

Do Not Disturb (DND) mode

In DND mode, no cleanups will start, no voice alerts will play, and the power indicator will dim. DND mode set from 22:00 to 08:00 by default and can be disabled or modified in the APP.

No-go zones / Invisible Wall / Mopping No-Go Zone

The app can be used to draw Virtual No-Go Zones and Walls, as well as Virtual No-Mop Zones and Walls to keep the robot from entering the areas you define. Virtual No-Mop Zones and Walls are only activated when the mopping cloth bracket is installed.

Note:

  • Moving the robot manually or making significant changes to the home environment may cause the loss of Virtual No-Go Zones and Walls.
    No-go zones / Invisible Wall / Mopping No-Go Zone

More app functions

Real-Time Map Updates Carpet Boost Robot Location
Change Cleaning Mode Part Replacement Schedule Do Not Disturb (DND) mode
View Cleaning History Remote Control Firmware Update
Change Robot Voice View robot status

Note: Functions and details of the app may vary slightly due to continuous app development and upgrades.

Refilling the water tank or cleaning the mopping cloth midway

To refill the water tank or clean the mop cloth during a cleanup, pause cleaning by pressing any button and remove the mop module. Refill the water tank and/or clean the mop cloth as required. Reinstall the mop module and press the button to continue cleaning.

Charging dock

The charging dock should be plugged in and placed against a wall on level ground, with more than 0.5m (1.6ft) of clearance on each side, and more than 1.5m (5ft) in front. For the best experience when using the mobile app, place the charging dock in an area with strong WiFi coverage.
Charging dock

Note: Do not place the charging dock in direct sunlight or block the locator beacon; otherwise, the robot may not be able to return to the charging dock.

Routine maintenance

Main brush

* Clean weekly

  1. Re-insert the main brush and replace the brush cover. Routine maintenance Main brush

Note: Main brush replacement every 6-12 months is recommended.

Using the main brush cleaning tool

Use the main brush cleaning tool to remove any hair entangled around the main brush. Routine maintenance Using the main brush cleaning tool

Note: If there is a large amount of hair, or hair is tightly entangled, remove it carefully to avoid damage to the main brush.

Dustbin and filter

* Weekly cleaning is recommended

  1. Open the top cover of the robot, squeeze the dustbin latch, and remove the dustbin.
    Routine maintenance Dustbin and filter Step 1
  2. Open the dustbin lid as indicated by the arrow and pour out the contents.
    Routine maintenance Dustbin and filter Step 2

Clean the washable filter

* Clean every two weeks

  1. Open the dustbin lid as indicated by the arrow and pour out the contents.
    Routine maintenance Clean the washable filter Step 1
  2. Fill the dustbin with clean water and close the cover. Gently shake the dustbin, then pour out the dirty water.
    Routine maintenance Clean the washable filter Step 2
    Note:
    Only use fresh water without cleaning liquid.
  3. Remove the filter and clean it with water.
    Routine maintenance Clean the washable filter Step 3
    Note:
    To avoid damage, do not touch the surface of the filter with hands, brushes, or sharp objects.
  4. Rinse repeatedly and tap the filter frame to remove as much dirt as possible.
    Routine maintenance Clean the washable filter Step 4
  5. Leave the filter to dry before reinstalling it.
    Note:
    Allow the filter to dry thoroughly before use. 24-hours of drying is recommended.

Battery

The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged.

Note: If the robot is to be left unused for an extended period, turn it off before storage and charge it at least once every three months to avoid battery damage resulting from over-discharging.

Charging dock

* Monthly cleaning recommended

Use a soft dry cloth to clean the charging contacts of the charging dock.

Side brush

* Monthly cleaning recommended

  1. Reinstall the side brush and tighten the screw.
    Routine maintenance Side brush
    Note:
    Side brush replacement every 3-6 months is recommended.

Water tank

* Frequent cleaning is recommended

Mop cloth

* Clean after use

  1. Remove the mop cloth from the mop cloth bracket.
    Routine maintenance Mop cloth
  2. Clean the mop cloth and dry it.
    Note:

Omnidirectional wheel

* Frequent cleaning is recommended

  1. Dry and rebuild the wheel, then press it back in place.
    Routine maintenance Omnidirectional wheel
    Note:
    The omnidirectional wheel bracket cannot be removed.

System Reset

If the robot does not respond when you press a button or the robot cannot be shut down, press the Reset button. The robot will then restart.

Note: After a system reset, cleaning schedules, WiFi and other settings will be restored to factory settings.

Restore factory settings

If the robot is not functioning after a system reset, turn it on, then press the Reset button. Then press and hold the button until you hear the "Start restoring initial version" voice alert. The robot will then be restored to factory settings.

Machine sensors

* Monthly cleaning recommended

Use a soft dry cloth to wipe and clean all sensors, including:

  1. The charging contact on the bottom of the robot.
    Routine maintenance Machine sensors

Firmware update

Update the robot using the app. Place the robot on the charging dock and ensure that the battery level is higher than 20% before updating. The power indicator will flash white quickly during a firmware update.

Holiday Energy Saving Function

When the robot is docked, press and hold "Recharge" for seconds or until you hear an alert sound. This will activate Holiday mode. In this mode the robot will switch to Low Power mode to minimize power consumption. This includes a dimming of the LED indicator, and the stopping of all non-charging related functions including cleaning, remote control over WiFi, and more. To deactivate Holiday mode, press and hold "Recharge" for seconds until the LED indicator brightens.

Basic parameters

Robot

Name Parameters
Model roborock S5 Max
Dimensions 353×350×96.5mm
Battery 14.4V/5200mAh lithium battery
Weight Approx. 3.5 kg
Wireless connection WiFi Smart Connect
Rated voltage 14.4VDC
Rated power 58W

Charging dock

Name Parameters
Model CDZ11RR or CDZ12RR
Dimensions 151×130×98mm
Rated power 28W
Rated input 100-240VAC
Rated output 20VDC 1.2A
Rated frequency 50-60Hz

Note: The serial number is on a sticker on the underside of the robot.

Troubleshooting

If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options.

Error Solution
Error 1: Rotate the laser head to check that it turns freely. The LDS unit is jammed. Remove any items blocking it then move the robot to a new location and restart.
Error 2: Clean and lightly tap the bumper. The bumper is stuck. Tap the bumper repeatedly to dislodge any jammed items. If nothing falls out, move the robot to a new location and restart.
Error 3: Move the robot to a new location and restart. A wheel is suspended. Move the robot to a new location and restart.
Error 4: Wipe the cliff sensors, move the robot away from raised edges, and restart. The robot is suspended. Move it to a new location and restart. If the problem persists, clean the cliff sensors. This error may also be caused by a dirty cliff sensor. Try wiping all sensors clean.
Error 5: Remove the main brush and clean the brush and bearing. The main brush may be tangled up. Remove and clean it.
Error 6: Remove and clean the side brush. The side brush may be tangled up. Remove and clean it.
Error 7: Look for anything stuck in the main wheels then move the robot to a new location and restart. The main wheels may be jammed. Remove and clean them.
Error 8: Clear away any obstacles around the robot. The robot may be stuck. Clear any obstacles around it.
Error 9: Install the dustbin and filter. Reinstall the dustbin and filter and check that they are installed properly. If the problem persists, try replacing the filter.
Error 10: The filter is either wet or blocked. The filter is not completely dry. Dry the filter for at least 24 hours. The filter may also require cleaning. If the problem persists, replace the filter.
Error 11: High-intensity magnetic field detected. Move the robot away from the magnetic tape and restart. The robot is too close to a magnetic tape and cannot start. Move it to a new location and restart.
Error 12: The battery is too low. Recharge before use. Low battery. Recharge before use.
Error 13: Charging error. Clean the charging contact area. Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
Error 14: Battery error. The battery temperature is either too high or too low. Wait until it returns to normal.
Error 16: Robot is tilted. Place it on flat ground and restart. The robot is tilted. Move it to flat ground and restart.
Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system.
Error 22: Please wipe the recharge sensor. The recharge sensor is blocked by dust. Please wipe the dust off.
Error 23: Please clear the signal emission area of the dock charger. The charging dock is jammed. Clear and retry.
Error 24: Virtual no-go zone or wall detected. Move the robot to a new location and restart. Move the robot away from the virtual no-go zone or barrier and restart.
Error 26: Wipe the wall sensor. The wall sensor is dirty. Wipe it clean.
Internal error. Reset the system. Malfunction due to an internal error. Reset the system.

Note: A system reset may not resolve all problems.

If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: [email protected]
Europe Support: [email protected]

FAQs

Problem Solution
Unable to power on The battery level is low. Put the robot on the charging dock to charge it before use.
The battery temperature is too low or too high. Only use the robot within the range of 0-40°C (32-104°F).
Unable to charge If the charging dock is not receiving power, check that both ends of the power cable are properly connected.
If contact is poor, clean the contact areas of the charging dock and the robot.
Power is restored when the power indicator light turns on.
Slow charging When used at high or low temperatures, the machine will automatically reduce charging speed to extend battery life.
The charging contact areas may be dirty. Use a dry cloth to clean them.
Unable to recharge There are too many obstacles near the charging dock. Move it to an open area.
The robot is too far from the charging dock. Place it closer and retry.
Abnormal behavior Restart the robot.
Noise during cleaning The main brush, side brush, or main wheels may jammed. Turn off the robot and clean them.
If the omnidirectional wheel gets jammed, use a screwdriver to remove it for cleaning.
Poor cleaning ability or dust falling out The dustbin is full and needs emptying.
The filter is blocked and needs cleaning.
The main brush is jammed and needs cleaning.
Unable to connect to WiFi WiFi is disabled. Reset the WiFi and try again.
WiFi signal is poor. Make sure that the robot is in an area with good WiFi signal reception.
Abnormal WiFi connection. Reset the WiFi and download the latest mobile app and retry.
The current device is not supported. You can find supported models inside the app.
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock customer service for help with troubleshooting.
Scheduled cleaning is not working The battery level is too low. Scheduled cleaning can only begin when the battery level is above 20%.
Please confirm whether the timed cleaning setting is set to "effective once"?
Is power always being drawn when the robot is on the charging dock? The robot will draw power while it is docked to maintain battery performance, but power consumption is extremely low.
Does the robot need to be charged for at least 16 hours the first three times it is used? No. The robot can be used any time after it has been fully charged once.
No or little water during mopping Check whether there is water in the water tank and use the app mobile app to set water flow or see the manual for full mop setup instructions.
Cleaning does not resume after recharging Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a space requiring a top-up charge, if the robot was placed manually on the charging dock before it recharged automatically, it will not be able to continue cleanup.
The robot cannot return to the charging dock after spot cleaning or when it has been moved manually. After spot cleaning or a significant position change, the robot will re-generate the map. If the charging dock is too far away, it may not be able to return for recharging and must be placed on the charger manually.
The robot suddenly misses a certain spot The wall sensor or cliff sensors may be dirty. Clean them with a soft dry cloth.
It takes a long time to fill the water tank The filter may be blocked and need cleaning.

Robot Vacuum Cleaner
Manufacturer: Beijing Roborock Technology Co.,Ltd.
Product Model: roborock S5 Max
Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza,
No.8 Heiquan Road, Haidian District, Bejing, P.R.CHINA

For more product information, visit our website: www.roborock.com
For after-sales support, email our after-sales service team:
US/Non-Europe Support: [email protected]
Europe Support: [email protected]

Brand

Videos

Roborock S5 Max Review Video

Roborock S5 Max Mopping Test Video

Documents / Resources

References

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

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