Page 1 Maintenance and Service Guide HP G3000 Notebook PC Compaq Presario C300 Notebook PC Document Part Number: 435182-001 September 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts;...
Page 2: Maintenance And Service Guide
Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
1 Product Description 1.1 Features ........1–2 1.2 Resetting the Computer.
Page 4 Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location ..... . 3–1 3.2 Computer Major Components....3–2 3.3 Display Assembly Subcomponents.
Page 5 Contents 5 Removal and Replacement Procedures 5.1 Serial Number ......5–2 5.2 Disassembly Sequence Chart .
Page 6: Specifications
Contents 6 Specifications Screw Listing B Backup and Recovery C Display Component Recycling D Connector Pin Assignments E Power Cord Set Requirements Index Maintenance and Service Guide...
Page 7: Product Description
Product Description The HP G3000 Notebook PC and Compaq Presario C300 Notebook PC offer advanced modularity, Intel® Celeron® and Core™ Duo processors, and extensive multimedia support. HP G3000 Notebook PC and Compaq Presario C300 Notebook PC Maintenance and Service Guide...
Page 8: Features
Product Description 1.1 Features ■ The following processors, varying by computer model: ❏ Intel Core Duo T2250 (1.73-GHz), T2300 (1.60-GHz), or T2050 (1.60-GHz) ❏ Intel Celeron 430 (1.73-GHz) or Intel Celeron 420 (1.60-GHz) ■ 15.4-inch, WXGA, TFT (1280 × 800) display with antiglare or BrightView, varying by computer model ■...
Page 9 ■ External 65-watt AC adapter with 3-wire power cord ■ 6-cell Li-Ion battery ■ Stereo speakers ■ Volume up, volume mute, and volume down buttons ■ Support for the following optical drives: ❏ DVD±RW and CD-RW Super Multi Double-Layer Combo Drive ❏...
Page 10: Resetting The Computer
Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to “Preparing the Computer for Disassembly,” information.) 2.
Page 11: Power Management
1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■...
Page 12: External Components
Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components 1–6 Maintenance and Service Guide...
Page 13: Front Components
Item Component Power light Battery light Drive light Speakers Display release button Maintenance and Service Guide Table 1-1 Front Components Function ■ On: The computer is turned on. ■ Blinking: The computer is in standby. ■ Off: The computer is off or in hibernation. ■...
Page 14 Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1–8 Maintenance and Service Guide...
Page 15: Right-Side Components
Item Component Audio-out (headphone) jack Audio-in (microphone) jack Optical drive RJ-11 (modem) jack Power connector Maintenance and Service Guide Table 1-2 Right-Side Components Function Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.
Page 16: Left-Side Components
Product Description The external components on the left side of the computer are shown below and described in Table 1-3. Left-Side Components Item Component Security cable slot External monitor port S-Video-out jack RJ-45 (network) jack USB ports (2) 1–10 Table 1-3 Left-Side Components Function Attaches an optional security cable to...
Page 17: Rear Panel Components
The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components Item Component Battery bay Vent Maintenance and Service Guide Table 1-4 Rear Panel Components Function Holds the battery. Enable airflow to cool internal components. Ä...
Page 18 Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1–12 Maintenance and Service Guide...
Page 19 Standard Keyboard Components Item Component Function keys (12) caps lock key fn key Windows logo key Windows applications key Arrow keys Numeric keypad keys (15) num lock key Maintenance and Service Guide Table 1-5 Function Execute frequently used system functions when pressed in combination with the fn key.
Page 20 Product Description The computer top components are shown below and described in Table 1-6. Top Components 1–14 Maintenance and Service Guide...
Page 21: Top Components
Item Component caps lock light Wireless button Power button Volume down button Volume up button Volume mute button num lock light Maintenance and Service Guide Table 1-6 Top Components Function On: Caps lock is enabled. Turns the wireless feature on or off, but does not create a wireless connection.
Page 22: Touchpad Components
Product Description The computer TouchPad components are shown below and described in Table 1-7. TouchPad Components Item Component TouchPad TouchPad horizontal scroll zone Left and right TouchPad buttons TouchPad vertical scroll zone 1–16 Table 1-7 TouchPad Components Function Moves the pointer and selects or activates items on the screen.
Page 23: Bottom Components
The external components on the bottom of the computer are shown below and described in Table 1-8. Bottom Components Item Component Battery bay Battery release latch Labels area Optical drive Maintenance and Service Guide Table 1-8 Bottom Components Function Holds the battery. Releases a battery from the battery bay.
Page 24 Product Description Bottom Components (Continued) Item Component Vents (2) 1–18 Table 1-8 Function Enable airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or thick rugs or clothing, to...
Page 25 Bottom Components (Continued) Item Component Memory/Mini Card module compartment cover Hard drive bay Maintenance and Service Guide Table 1-8 Function ■ Contains 2 memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model. ■...
Page 26: Design Overview
Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the computer. Refer to to identify replacement parts, and Replacement Procedures,” The system board provides the following device connections: ■ Intel Core Duo and Celeron processors ■...
Page 27: Troubleshooting
WARNING: Only authorized technicians trained by HP should repair Å this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board.
Page 28: Using The Setup Utility
Troubleshooting 2.2 Using the Setup Utility Changing the Language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. 1.
Page 29: Navigating And Selecting In The Setup Utility
Navigating and Selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■ To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys ■...
Page 30: Using Advanced Setup Utility Features
Troubleshooting Restoring Default Settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. 1.
Page 31: Closing The Setup Utility
The “ to boot from LAN” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt for a Network Service Boot. The “Press to change boot order” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt to change the boot order.
Page 32: Setup Utility Menus
Troubleshooting 2.3 Setup Utility Menus The menu tables in this section provide an overview of Setup Utility options. ✎ Some of the Setup Utility menu listed in this chapter may not be supported by your computer. Selecting from the Main Menu Select System Information Selecting from the Security Menu...
Page 33: System Configuration Menu
Selecting from the System Configuration Menu Select Language Support Embedded WLAN Device Radio Embedded Bluetooth® Device (select models only) Enhanced SATA support (select models only) Boot Options Maintenance and Service Guide Table 2-3 System Configuration Menu To Do This Change the Setup Utility language. Enable/disable an embedded wireless LAN device.
Page 34: Selecting From The Diagnostics Menu
Troubleshooting Selecting from the Diagnostics Menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) 2–8 Table 2-4 Diagnostics Menu To Do This Run a comprehensive self-test on the hard drive. ✎ On models with two hard drives, this menu option is called the Primary Hard Disk Self Test.
Page 35: Troubleshooting Flowcharts
2.4 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description “Flowchart 2.1—Initial Troubleshooting” “Flowchart 2.2—No Power, Part 1” “Flowchart 2.3—No Power, Part 2” “Flowchart 2.4—No Power, Part 3” “Flowchart 2.5—No Power, Part 4” “Flowchart 2.6—No Video, Part 1” “Flowchart 2.7—No Video, Part 2” “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”...
Page 36 Troubleshooting Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 “Flowchart 2.14—No OS Loading, Optical Drive” 2.15 “Flowchart 2.15—No Audio, Part 1” 2.16 “Flowchart 2.16—No Audio, Part 2” 2.17 “Flowchart 2.17—Nonfunctioning Device” 2.18 “Flowchart 2.18—Nonfunctioning Keyboard” 2.19 “Flowchart 2.19—Nonfunctioning Pointing Device” 2.20 “Flowchart 2.20—No Network/Modem Connection”...
Page 37: Flowchart 2.1—Initial Troubleshooting
Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to “Flowchart 2.2—No Power, Part 1.” Check LED board, speaker connections.
Page 38: Flowchart 2.2—No Power, Part
Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). Power up on battery power? Power up on AC power? Power up in docking device? 1. Reseat the power cables in the docking device and at the AC outlet.
Page 39: Flowchart 2.3—No Power, Part
Flowchart 2.3—No Power, Part 2 Continued from “Flowchart 2.2—No Power, Part 1.” Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging it, moving it to another computer, or replacing it. Power on? Done Maintenance and Service Guide Done...
Page 40: Flowchart 2.4—No Power, Part
Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from “Flowchart 2.3—No Power, Part 2.” Plug directly into AC outlet. Power LED Reseat AC adapter in computer and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–14 Done Done Internal or...
Page 41: Flowchart 2.5—No Power, Part
Flowchart 2.5—No Power, Part 4 Continued from “Flowchart 2.4—No Power, Part 3.” Open computer. Loose or damaged parts? Close computer and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable). Check computer operation after each replacement: 1.
Page 42: Flowchart 2.6—No Video, Part
Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. Check for bent pins on cable. Video OK? Done 2–16...
Page 43: Flowchart 2.7—No Video, Part
Flowchart 2.7—No Video, Part 2 Continued from “Flowchart 2.6—No Video, Part 1.” Remove computer from docking device, if connected. Adjust display brightness. Video OK? Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection. Video OK? Adjust external monitor display.
Page 44 Troubleshooting Flowchart 2.8—Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reseat power cord in docking device and power outlet. Check voltage setting on docking device. Reset monitor cable connector at docking device. Docking device operating? Remove computer, replace docking device. 2–18 Reinstall computer into...
Page 45 Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.”...
Page 46 Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the Setup utility for correct booting order. Boot from hard drive? Done 2–20 Go to “Flowchart 2.11—No OS...
Page 47 Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” 1. Replace Disc or diskette in 2. Replace system drive? Remove disc or diskette and reboot. Boot from hard drive? Boot 2.13—No OS from diskette drive? Diskette Drive.”...
Page 48 Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from “Flowchart 2.11—No OS Loading, Hard Drive, Part 2.” System files on hard drive? Virus hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad sectors.
Page 49: Flowchart 2.13—No Os Loading, Diskette Drive
Flowchart 2.13—No OS Loading, Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the Setup utility? Is diskette drive boot order correct? Change boot priority using 2.17—Nonfunctioning the Setup Utility. Maintenance and Service Guide Reseat diskette drive.
Page 50 Troubleshooting Flowchart 2.14—No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. Boots from CD or DVD? Reseat drive. 2–24 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting from another 2.17—Nonfunctioning device? Reset the computer.
Page 51 Flowchart 2.15—No Audio, Part 1 No audio. Computer in docking device (if applicable)? Go to “Flowchart 2.16—No Audio, Part 2.” 2.17—Nonfunctioning Maintenance and Service Guide Turn up audio internally or externally. Undock docking device. Go to “Flowchart Device.” Troubleshooting Audio? Internal “Flowchart audio?
Page 52 Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from “Flowchart 2.15—No Audio, Part 1.” Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–26 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...
Page 53 Flowchart 2.17—Nonfunctioning Device Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins Clear CMOS. Reattach device. Close computer, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning device.
Page 54 Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect computer to good external keyboard. External device works? Reseat internal keyboard connector (if applicable). Keyboard operating properly? Done 2–28 Replace system board. Replace internal keyboard or cable. Keyboard operating properly? Replace system board.
Page 55 Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Pointing device operating properly? Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable.
Page 56 Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connection. Network or modem jack active? Digital line? NIC/modem configured in OS? Disconnect all power from the computer and open. Reseat NIC/modem (if applicable). 2–30 Replace jack or have jack activated. Connect to nondigital line.
Page 57: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 3–1...
Page 58: Computer Major Components
Illustrated Parts Catalog 3.2 Computer Major Components Computer Major Components 3–2 Maintenance and Service Guide...
Page 59 ✎ Refer to for display assembly internal component spare part number information. Switch covers For use with HP G3000 full-featured computer models For use with HP G3000 defeatured computer models For use with Compaq Presario C300 computer models Keyboards Belgium...
Page 60 Illustrated Parts Catalog Computer Major Components 3–4 Maintenance and Service Guide...
Page 61 Display release button assembly (not illustrated) System boards 945GM 940GML Cable Kit For use with HP G3000 computer models For use with Compaq Presario C300 computer models USB/audio board cable Power connector and cable Modem connector and cable Processors (include thermal paste) Intel Celeron 430 1.73-GHz...
Page 62 Illustrated Parts Catalog Computer Major Components 3–6 Maintenance and Service Guide...
Page 63 Spare Parts: Computer Major Components (Continued) Item Description Plastics Kit For use with HP G3000 computer models For use with Compaq Presario C300 computer models Hard drive cover (includes 2 captive screws) Memory/Mini Card module compartment cover (includes 2 captive screws)
Page 64 Illustrated Parts Catalog Computer Major Components 3–8 Maintenance and Service Guide...
Page 65 Spare Parts: Computer Major Components (Continued) Item Description Optical drives DVD±RW and CD-RW Super Multi Double-Layer Combo Drive DVD/CD-RW Combo Drive Memory modules, 1-DIMM PC2-5300 512 MB 256 MB PC2-4200 512 MB 256 MB RTC battery (includes 2-sided tape) Mini Card modules 802.11a/b/g WLAN module for use in the countries listed below.
Page 66 Illustrated Parts Catalog Computer Major Components 3–10 Maintenance and Service Guide...
Page 67 Spare Parts: Computer Major Components (Continued) Item Description Mini Card modules (Continued) 802.11a/b/g WLAN module for use in the countries listed below. These countries are categorized as MOW2. Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman Islands Colombia Croatia Cyprus Czech Republic Denmark Egypt...
Page 68 Illustrated Parts Catalog Computer Major Components 3–12 Maintenance and Service Guide...
Page 69 Spare Parts: Computer Major Components (Continued) Item Description Mini Card modules (Continued) 802.11a/b/g WLAN module for use in the countries listed below. These countries are categorized as the rest of the world (ROW). China Ecuador Haiti 802.11a/b/g WLAN module for use in Japan 802.11b/g WLAN module for use in the United States and Canada 802.11b/g WLAN module for use in the ROW countries...
Page 70: Display Assembly Subcomponents
Illustrated Parts Catalog 3.3 Display Assembly Subcomponents Display Assembly Components 3–14 Maintenance and Service Guide...
Page 71 Display Assembly Subcomponents Spare Part Number Information Item Description Display Plastics Kit For use with HP G3000 computer models For use with Compaq Presario C300 computer models ■ Display bezel ■ Display enclosure ■ Display hinge base covers (not illustrated) ■...
Page 72: Plastics Kit
3.4 Plastics Kit Spare Part Number Information Item Description Plastics Kit For use with HP G3000 computer models For use with Compaq Presario C300 computer models Memory/Mini Card module compartment cover (includes 2 captive screws, secured by C-clips) Hard drive cover (includes 2 captive screws, secured by C-clips) 3–16...
Page 73: Cable Kit
3.5 Cable Kit Spare Part Number Information Item Description Cable Kit For use with HP G3000 computer models For use with Compaq Presario C300 computer models TouchPad cable Modem connector cable USB/audio board cable Power connector cable Maintenance and Service Guide...
Page 74: Mass Storage Devices
Illustrated Parts Catalog 3.6 Mass Storage Devices 3–18 Maintenance and Service Guide...
Page 75 Spare Part Number Information Item Description Hard drives (include bracket and connector) 5400 rpm, 120-GB 5400 rpm, 100-GB 5400 rpm, 80-GB 5400 rpm, 60-GB Optical drives DVD±RW and CD-RW Super Multi Double-Layer Combo Drive DVD/CD-RW Combo Drive USB digital drive (not illustrated) Maintenance and Service Guide Table 3-5 Mass Storage Devices...
Page 76: Miscellaneous (Not Illustrated)
Illustrated Parts Catalog 3.7 Miscellaneous (Not Illustrated) Miscellaneous (Not Illustrated) Description 65-watt AC adapter Analog TV tuner Carrying case Composite S-Video and audio cable DVB-T TV tuner DVB-T TV tuner antenna Headset RF cable RF input adapter cable TV tuner remote control USB infrared receiver USB travel mouse Wired optical mouse...
Page 77 Miscellaneous (Not Illustrated) Spare Part Information (Continued) Description Power cords Australia Canada, French Canada, and the United States Denmark International India Israel Italy Japan Korea Switzerland Taiwan The United Kingdom Screw Kit (includes the following screws; refer to Appendix A, “Screw Listing,” specifications and usage) ■...
Page 78: Sequential Part Number Listing
Illustrated Parts Catalog 3.8 Sequential Part Number Listing Sequential Part Number Listing Spare Part Number Description 309674-001 USB travel mouse 364727-001 USB digital drive 371693-001 Headset 403809-AB1 Keyboard for use in Taiwan 403810-001 65-watt AC adapter 403811-001 Power cord for use in the United States 403811-011 Power cord for use in Australia 403811-031...
Page 79 Sequential Part Number Listing (Continued) Spare Part Number Description 407107-001 802.11b/g WLAN module for use in the United States and Canada 407107-002 802.11b/g WLAN module for use in the ROW countries listed below: China Ecuador Haiti Honduras Israel Jordan 407576-001 802.11a/b/g WLAN module for use in the MOW1 countries listed below: Antigua &...
Page 80 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 407576-002 802.11a/b/g WLAN module for use in the MOW2 countries listed below: Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria The Cayman Islands Colombia Croatia Cyprus The Czech Republic Denmark Egypt El Salvador...
Page 81: Display Hinge Kit
Honduras 407576-291 802.11a/b/g WLAN module for use in Japan 407780-001 Rubber Feet Kit for use with HP G3000 computer models (includes 8 computer feet for use on the base enclosure) 407781-001 Rubber Feet Kit for use with Compaq Presario C300...
Page 82 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 407856-031 Keyboard for use in the United Kingdom 407856-041 Keyboard for use in Germany 407856-051 Keyboard for use in France 407856-061 Keyboard for use in Italy 407856-071 Keyboard for use in Spain 407856-111 Keyboard for use in Switzerland 407856-121...
Page 83: Wireless Antenna Kit
Sequential Part Number Listing (Continued) Spare Part Number Description 407856-BB1 Keyboard for use in Israel 407856-DH1 Keyboard for use in Denmark, Finland, Norway, and Sweden 407939-001 Composite S-Video and audio cable 407940-001 RF input adapter cable 407941-001 Analog TV tuner 408479-001 TV tuner remote control 408485-001...
Page 84 Intel Celeron 430 1.73-GHz processor (includes thermal paste) 435767-001 15.4-inch, WXGA display assembly with BrightView for use with HP G3000 computer models (includes display cable, wireless antenna transceivers, and antenna cables) 435768-001 15.4-inch, WXGA display assembly with BrightView for use...
Page 85: For Use With Compaq Presario C300
Switch cover for use with HP G3000 full-featured computer models 435784-001 LED board (includes LED board cable) 435786-001 Display Plastics Kit for use with HP G3000 computer models 435787-001 15.4-inch, WXGA with BrightView Display Panel Kit (includes display panel cable) 435788-001...
Page 86 Display release button assembly 436190-001 Display Plastics Kit for use with Compaq Presario C300 computer models 436191-001 Display Label Kit for use with HP G3000 computer models 436192-001 Display Label Kit for use with Compaq Presario C300 computer models 436238-001 Wired optical mouse 3–30...
Page 87: Removal And Replacement Preliminaries
Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers ■...
Page 88: Service Considerations
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 89: Preventing Damage To Removable Drives
4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer.
Page 90: Preventing Electrostatic Damage
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Page 91: Packaging And Transporting Precautions
4.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: ■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. ■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. ■...
Page 92: Workstation Precautions
Removal and Replacement Preliminaries 4.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Cover the workstation with approved static-shielding material (refer to ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■...
Page 93: Grounding Equipment And Methods
4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Page 94: Typical Electrostatic Voltage Levels
Removal and Replacement Preliminaries Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box...
Page 95: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides removal and replacement procedures. There are as many as 84 screws, in 10 different sizes, that may have to be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Page 96: Serial Number
Removal and Replacement Procedures 5.1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Serial Number Location 5–2 Maintenance and Service Guide...
Page 97: Disassembly Sequence Chart
5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components. Disassembly Sequence Chart Section Description Preparing the Computer for Disassembly Battery Hard Drive Computer Feet Memory Module Mini Card Module Å...
Page 98 Removal and Replacement Procedures Disassembly Sequence Chart (Continued) Section Description Optical Drive 5.10 Switch Cover 5.11 Keyboard 5.12 Display Assembly 5.13 Base Enclosure 5.14 System Board 5.15 Display Release Button Assembly 5.16 LED Board 5.17 Fan/Heat Sink Assembly 5.18 Processor 5–4 # of Screws Removed 1 to remove the optical drive...
Page 99: Preparing The Computer For Disassembly
5.3 Preparing the Computer for Disassembly Before you begin any removal or installation procedures: 1. Shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 100 Removal and Replacement Procedures 4. Remove the battery by following these steps: a. Turn the computer upside down with the front toward you. b. Slide the battery release latch 1 to the left. (The battery disengages from the computer.) c. Lift the front edge of the battery 2 and swing it back to remove it.
Page 101: Hard Drive
✎ The hard drive cover is included in the Plastics Kits, spare part numbers 436184-001 (for use with HP G3000 computer models) and 436185-001 (for use with Compaq Presario C300 computer models). Removing the Hard Drive Cover...
Page 102 Removal and Replacement Procedures 4. Slide the hard drive 1 to the right, and then lift the hard drive 2 from the hard drive bay. Removing the Hard Drive 5–8 Maintenance and Service Guide...
Page 103 5. Remove the four Phillips PM3.0×4.0 hard drive bracket screws 1 that secure the hard drive bracket to the hard drive. 6. Slide the bracket 2 away from the hard drive to remove it. Removing the Hard Drive Bracket Reverse the above procedure to reassemble and install the hard drive.
Page 104: Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kits, spare part numbers 407780-001 (for use with HP G3000 computer models) and 407781-001 (for use with Compaq Presario C300 computer models). Replacing the Computer Feet 5–10...
Page 105: Memory Module
5.6 Memory Module Memory Module Spare Part Number Information PC2-5300, 1-DIMM 512 MB 256 MB PC2-4200, 1-DIMM 512 MB 256 MB 1. Prepare the computer for disassembly (refer to Maintenance and Service Guide Removal and Replacement Procedures Section 435772-001 435771-001 435770-001 435769-001 5.3).
Page 106 The memory/Mini Card module compartment cover is included in the Plastics Kits, spare part numbers 436184-001 (for use with HP G3000 computer models) and 436185-001 (for use with Compaq Presario C300 computer models). Removing the Memory/Mini Card Module Compartment Cover 5–12...
Page 107 4. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The edge of the module opposite the socket rises away from the computer.) 5. Remove the memory module by pulling the module away from the socket at an angle 2.
Page 108: Mini Card Module
Removal and Replacement Procedures 5.7 Mini Card Module Spare Part Number Information 802.11a/b/g WLAN module for use in the MOW1 countries listed below: Antigua & Barbuda Argentina Australia Bahamas Barbados Brunei Canada 802.11a/b/g WLAN module for use in the MOW2 countries listed below: Aruba Austria...
Page 109 Spare Part Number Information (Continued) 802.11a/b/g WLAN module for use in the ROW countries listed below: China Honduras Ecuador Pakistan Haiti Peru 802.11a/b/g WLAN module for use in Japan 802.11b/g WLAN module for use in the United States and Canada 802.11b/g WLAN module for use in the ROW countries listed below: China...
Page 110 Removal and Replacement Procedures 3. Make note of which antenna cable is attached to which antenna clip on the Mini Card module, and then disconnect the auxiliary and main antenna cables 1 from the Mini Card module. 4. Remove the two Phillips PM2.0×4.0 screws 2 that secure the Mini Card module to the computer.
Page 111: Rtc Battery
5.8 RTC Battery RTC Battery Spare Part Number Information RTC battery (includes tape) 1. Prepare the computer for disassembly 2. Remove the memory/Mini Card module compartment cover (Section 3. Remove the Mini Card communications module (Section 4. Remove the RTC battery from the socket on the system board.
Page 112: Optical Drive
Removal and Replacement Procedures 5.9 Optical Drive Optical Drive Spare Part Number Information DVD±RW and CD-RW Super Multi Double-Layer Combo Drive DVD/CD-RW Combo Drive 1. Prepare the computer for disassembly 2. Position the computer with the left side toward you. 5–18 435777-001 435778-001...
Page 113 3. Remove the Phillips PM2.5×5.0 screw 1 that secures the optical drive to the computer. 4. Insert a thin tool into the notch 2 on the back of the optical drive and push to disconnect the optical drive from the system board.
Page 114 Removal and Replacement Procedures 6. If it is necessary to replace the optical drive bracket, perform the following steps: a. Position the optical drive with the connector toward you. b. Remove the two Phillips PM2.0×4.0 screws 1 that secure the optical drive bracket to the optical drive. c.
Page 115: Switch Cover
5.10 Switch Cover Switch Cover Spare Part Number Information For use with HP G3000 full-featured computer models For use with HP G3000 defeatured computer models For use with Compaq Presario C300 computer models 1. Prepare the computer for disassembly 2. Remove the two Phillips PM2.5×5.0 screws that secure the switch cover to the computer.
Page 116 Removal and Replacement Procedures 3. Turn the computer display-side up with the front toward you. 4. Open the computer as far as possible. 5. Insert a flat-bladed tool into the switch cover notches behind cover 2 disengages from the computer. 6.
Page 117: Keyboard
5.11 Keyboard Keyboard Spare Part Number Information Belgium The Czech Republic Denmark, Finland, Norway, Sweden France French Canada Germany Greece International Israel Italy Japan 1. Prepare the computer for disassembly 2. Remove the switch cover Maintenance and Service Guide Removal and Replacement Procedures 407856-A41 Korea 407856-221...
Page 118 Removal and Replacement Procedures 3. Remove the four Phillips PM2.5×5.0 screws 1 that secure the keyboard to the computer. 4. Lift the rear edge of the keyboard 2 and swing it forward until it rests on the palm rest. Releasing the Keyboard 5–24 Maintenance and Service Guide...
Page 119 5. Release the zero insertion force (ZIF) connector to which the keyboard cable 1 is attached and disconnect the keyboard cable 2. Removing the Keyboard 6. Remove the keyboard assembly. Reverse the above procedure to install the keyboard. Maintenance and Service Guide Removal and Replacement Procedures 5–25...
Page 120: Display Assembly
15.4-inch, WXGA display assembly with BrightView (includes display cable, wireless antenna transceivers, and antenna cables) For use with HP G3000 computer models For use with Compaq Presario C300 computer models 1. Prepare the computer for disassembly 2.
Page 121 ✎ Before disconnecting the antenna cables, make note of which cable is attached to which antenna clip on the Mini Card module. 3. Disconnect the auxiliary and main wireless antenna cables 1 from the Mini Card module. 4. Remove the two Phillips PM2.5×13.0 screws 2 that secure the display assembly to the computer.
Page 122 Removal and Replacement Procedures 5. Remove the switch cover 6. Remove the keyboard 7. Disconnect the display cable 1 from the system board. 8. Remove the wireless antenna cables from the clips 2 in the top cover. Disconnecting the Display and Wireless Antenna Cables 5–28 (Section 5.10).
Page 123 Removal and Replacement Procedures CAUTION: Support the display assembly when removing the following Ä screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 9. Remove the four Phillips PM2.5×9.0 screws 1 that secure the display assembly to the computer.
Page 124 Removal and Replacement Procedures Display Assembly Subcomponents Spare Part Number Information Display Plastics Kit For use with HP G3000 computer models For use with Compaq Presario C300 computer models ■ Display bezel ■ Display enclosure ■ Display hinge base covers ■...
Page 125 11. Remove the six rubber screw covers 1 and 2 and the six Phillips PM2.5×7.0 screws 3 that secure the display bezel to the display assembly. ✎ The rubber screw covers are available in the Display Screw Kit, spare part number 435788-001. The four rubber screw covers 1 on the top edge of the display bezel are a different size and shape than the two rubber screw covers 2 on the bottom edge of the display bezel.
Page 126 The display bezel and display enclosure are available in the Display Plastics Kits, spare part numbers 436190-001 (for use with HP G3000 computer models) and 407793-001 (for use with Compaq Presario C300 computer models). 12. Flex the inside edges of the left and right sides 1 and the top and bottom sides 2 of the display bezel until the bezel disengages from the display enclosure.
Page 127 Removal and Replacement Procedures 14. Disconnect the display panel cable 1 and display backlight cable 2 from the display inverter board. Disconnecting the Display Panel Cables Maintenance and Service Guide 5–33...
Page 128 The display hinge base covers are available in the Display Plastics Kits, spare part numbers 436190-001 (for use with HP G3000 computer models) and 407793-001 (for use with Compaq Presario C300 computer models). 15. If is necessary to replace the display hinge base covers, remove the two Phillips PM2.5×5.0 screws 1 that secure...
Page 129 Display Assembly Subcomponents Spare Part Number Information 15.4-inch, WXGA with BrightView Display Panel Kit (includes display panel cable) Display inverter board 17. Remove the four Phillips PM2.5×5.0 screws 1 that secure the display panel and inverter board to the display enclosure. 18.
Page 130 Removal and Replacement Procedures ✎ The display hinge covers are available in the Display Plastics Kits, spare part numbers 436190-001 (for use with HP G3000 computer models) and 407793-001 (for use with Compaq Presario C300 computer models). 19. If it is necessary to replace either of the display hinge covers, detach the display hinge cover clips 1 from the display hinge.
Page 131 ✎ The display release hook is available in the Display Hinge Kit, spare part number 407797-001. 22. If it is necessary to replace the display release hook, remove the two PM2.5×5.0 screws 1 that secure the hook to the display enclosure. 23.
Page 132 Removal and Replacement Procedures ✎ The display hinges are available in the Display Hinge Kit, spare part number 407797-001. 24. If it is necessary to replace the display hinges, remove the four Phillips PM2.0×4.0 screws 1 that secure each hinge to the display panel.
Page 133 ✎ The wireless antenna transceivers and cables are available in the Wireless Antenna Kit, spare part number 410118-001. 26. If it is necessary to replace the wireless antenna transceivers and cables, remove the Phillips PM2.5×5.0 screws 1 that secure the wireless antenna transceivers to the display enclosure.
Page 134: Base Enclosure
Base enclosure Rubber Feet Kits (include 8 computer feet for use on the base enclosure) For use with HP G3000 computer models For use with Compaq Presario C300 computer models 1. Prepare the computer for disassembly remove the following components: a.
Page 135 2. Release the ZIF connector to which the TouchPad cable 1 is connected and disconnect the TouchPad cable 2 from the system board. ✎ The TouchPad cable is included in the Cable Kit, spare part number 435781-001. 3. Remove the two Phillips PM2.5×13.0 screws 3 that secure the base enclosure to the computer.
Page 136 Removal and Replacement Procedures 4. Turn the computer upside down with the front toward you. 5. Remove the eleven Phillips PM2.5×13.0 screws that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 2 5–42 Maintenance and Service Guide...
Page 137 Removal and Replacement Procedures 6. Remove the two Phillips PM2.5×5.0 screws 1 in the hard drive bay and and the three Phillips PM2.5×5.0 screws 2 in the battery bay that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 3 Maintenance and Service Guide 5–43...
Page 138 Removal and Replacement Procedures 7. Lift up the front edge of the base enclosure 1 until it disengages from the top cover. 8. Lift the base enclosure 2 straight up and remove it. Removing the Base Enclosure Reverse the above procedure to install the base enclosure. 5–44 Maintenance and Service Guide...
Page 139: System Board
5.14 System Board System Board Spare Part Number Information 945GM 940GML ✎ When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board: ■ Memory modules ■ Mini Card communications module ■...
Page 140 Removal and Replacement Procedures 3. Release the ZIF connector 1 to which the LED board cable is connected and disconnect the LED board cable 2 from the system board. Disconnecting the LED Board Cable 5–46 Maintenance and Service Guide...
Page 141 4. Turn the top cover upside down with the front toward you. 5. Disconnect the power connector cable 1 from the system board. 6. Remove the power connector 2 from the clip in the base enclosure and remove the cable from the routing channel 3 in the top cover.
Page 142 Removal and Replacement Procedures 7. Remove the modem connector 1 from the clip in the top cover and remove the modem connector cable 2 from the routing channel in the top cover. 8. Disconnect the USB/audio board cable 3 from the USB/audio board.
Page 143 409079-001. The USB/audio board cable is included with the USB/audio board and is also available in the Cable Kits, spare part numbers 435781-001 (for use with HP G3000 computer models) and 436186-001 (for use with Compaq Presario C300 computer models).
Page 144 Removal and Replacement Procedures 12. Use the optical drive connector 1 to lift the left side of the system board 2 until it clears the top cover. 13. Slide the system board 3 to the left at an angle and remove it. Removing the System Board 5–50 Maintenance and Service Guide...
Page 145 Cable Kit, spare part number 407774-001. The modem connector cable is available in the Cable Kits, spare part numbers 435781-001 (for use with HP G3000 computer models) and 436186-001 (for use with Compaq Presario C300 computer models).
Page 146 Removal and Replacement Procedures 16. Set the USB/audio board cable and modem connector cable aside. 17. Lift the system board and separate the speakers from the system board. ✎ The speakers are available using spare part number 407785-001. Removing the Speakers Reverse the above procedure to install the system board.
Page 147: Display Release Button Assembly
5.15 Display Release Button Assembly Display Release Button Assembly Spare Part Number Information Display release button assembly 1. Prepare the computer for disassembly remove the following components: a. Hard drive b. Memory/Mini Card module compartment cover (Section c. Optical drive d.
Page 148 TouchPad cable 2 from the TouchPad board. ✎ The TouchPad cable is included in the Cable Kits, spare part numbers 435781-001 (for use with HP G3000 computer models) and 436186-001 (for use with Compaq Presario C300 computer models). 3. Remove the TouchPad cable 3.
Page 149 4. Remove the four silver Phillips PM2.5×4.0 screws 1 and the two Phillips PM2.5×5.0 screws 2 that secure the TouchPad bracket to the top cover. 5. Remove the TouchPad bracket 3. ✎ The TouchPad bracket is available using spare part number 407812-001.
Page 150 Removal and Replacement Procedures 6. Remove the display release button swing arm 1 from the top cover. 7. Push and hold the display release button 2. 8. Remove the display release button 3 and springs 4 from the top cover. Removing the Display Release Button Assembly Reverse the above procedure to install the display release button assembly.
Page 151: Led Board
5.16 LED Board LED Board Spare Part Number Information LED board (includes LED board cable) 1. Prepare the computer for disassembly and then remove the following components: a. Hard drive b. Memory/Mini Card module compartment cover (Section c. Optical drive d.
Page 152 Removal and Replacement Procedures 2. Remove the two Phillips PM2.5×5.0 screws 1 that secure the LED board to the top cover. 3. Remove the LED board and cable 2. Removing the LED Board Reverse the above procedure to install the LED board. 5–58 Maintenance and Service Guide...
Page 153: Fan/Heat Sink Assembly
5.17 Fan/Heat Sink Assembly Fan/Heat Sink Assembly Spare Part Number Information Fan assembly (includes thermal paste) Heat sink assembly (includes thermal paste) 1. Prepare the computer for disassembly and then remove the following components: a. Hard drive b. Memory/Mini Card module compartment cover (Section c.
Page 154 Removal and Replacement Procedures 2. Turn the system board right side up with the USB ports toward you. 3. Remove the Phillips PM2.0×4.0 screw that secures the fan/heat sink assembly to the system board. Removing the Fan/Heat Sink Assembly Screws, Part 1 5–60 Maintenance and Service Guide...
Page 155 4. Turn the system board upside down with the USB ports toward you. 5. Disconnect the fan cable 1 from the system board. 6. Remove the four Phillips PM2.5×7.0 screws 2 that secure the heat sink to the system board. Removing the Fan/Heat Sink Assembly Screws, Part 2 Maintenance and Service Guide Removal and Replacement Procedures...
Page 156 Removal and Replacement Procedures 7. Remove the two Phillips PM3.0×6.0 screws on each side of the external monitor port that secure the fan/heat sink assembly to the system board. Removing the Fan/Heat Sink Assembly Screws, Part 3 5–62 Maintenance and Service Guide...
Page 157 Removal and Replacement Procedures 8. Remove the fan/heat sink assembly. ✎ Due to the adhesive quality of the thermal paste located between the fan/heat sink assembly and processor, it may be necessary to move the fan/heat sink assembly from side to side to detach it from the processor.
Page 158 Removal and Replacement Procedures ✎ The thermal paste should be thoroughly cleaned from the surfaces of the processor 1 and system board 2 and the fan/heat sink assembly 3 and 4 each time the fan/heat sink assembly is removed. Thermal paste should be reapplied to both surfaces before the fan/heat sink assembly is reinstalled.
Page 159: Processor
5.18 Processor Processor Spare Part Number Information ✎ All processor spare part kits include thermal paste. Intel Celeron 430 1.73-GHz Intel Celeron 420 1.60-GHz Intel Core Duo T2250 1.73-GHz Intel Core Duo T2300 1.60-GHz Intel Core Duo T2050 1.60-GHz Intel Core Duo T1400 1.83-GHz 1.
Page 160 Removal and Replacement Procedures 2. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 3. Lift the processor straight up and remove it 2. ✎ The gold triangle 3 on the processor should be aligned with the triangle icon 4 in the front right corner when you install the processor.
Page 161 This chapter provides physical and performance specifications. Dimensions Height Front Rear Width Depth Weight With optical drive and 8-cell battery Input Power Operating voltage Operating current Temperature Operating Nonoperating Maintenance and Service Guide Specifications Table 6-1 Computer Metric 3.50 cm 4.50 cm 35.79 cm 26.39 cm...
Page 162 Specifications Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) Shock Operating Nonoperating Random Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 6–2 Table 6-1 Computer (Continued)
Page 163 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Table 6-2 15.4-inch, WXGA, Display 20.7 cm 33.1 cm 39.1 cm Up to 16.8 million 200:1 180 nits typical 0.259 ×...
Page 164: Hard Drives
Specifications Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks† Disc rotational speed Operating temperature ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.
Page 165 Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks† Disc rotational speed Operating temperature ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Page 166 Specifications Applicable disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio, CD-XA ready (Mode 2, Form 1 and 2), CD-I ready (Mode 2, Form 1 and 2), CD-R, CD-RW, Photo CD (single and multisession), and CD-Bridge Center hole 1.5 cm (0.59 in)
Page 167 DVD/CD-RW Combo Drive (Continued) Access time CD media Random < 110 ms Full stroke < 210 ms Audio output Line-out, 0.7 V rms level Cache buffer 2 MB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X) 1500 KB/s (150 KB/s at 1X CD rate) CD-ROM (24X)
Page 168 Specifications RW and CD-RW Double-Layer Combo Drive ± Applicable disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and 2), CD-I ready (Mode 2, Form 1 and 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole...
Page 169 RW and CD-RW Double-Layer Combo Drive (Continued) ± Access time Random < 175 ms Full stroke < 285 ms Audio output Audio-out, 0.7 Vrms level Cache buffer 2 MB Data transfer rate CD-R (16X) 2,400 KB/s (150 KB/s at 1X CD rate) CD-RW (8X) 1,200 KB/s (150 KB/s at 1X CD rate) CD-ROM (24X)
Page 170: System Interrupts
Specifications Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* 6–10 Table 6-6 System Interrupts System Function System timer Standard 101-/102-Key or Microsoft® Natural Keyboard Cascaded USB2 Enhanced Host Controller—24CD COM1 Conexant AC—Link Audio Data Fax Modem with SmartCP Diskette drive Parallel port System CMOS/real-time clock...
Page 171 System Interrupts (Continued) IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. Maintenance and Service Guide Table 6-6 TI OHCI 1394 host controller...
Page 172 Specifications I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 093 - 09F...
Page 173 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F 220 - 22F 230 - 26D 26E - 26...
Page 174 Specifications System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3...
Page 175: System Memory Map
Size Memory Address 640 KB 00000000-0009FFFF 128 KB 000A0000-000BFFFF 48 KB 000C0000-000CBFFF 160 KB 000C8000-000E7FFF 64 KB 000E8000-000FFFFF 15 MB 00100000-00FFFFFF 58 MB 01000000-047FFFFF 58 MB 04800000-07FFFFFF 2 MB 08000000-080FFFFF 4 GB 08200000-FFFEFFFF 64 KB FFFF0000-FFFFFFFF Maintenance and Service Guide Table 6-8 System Memory Map System Function...
Page 176: System Dma
Specifications Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. 6–16 Table 6-9 System DMA System Function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for PC Card Not assigned Not assigned...
Page 177: Screw Listing
Screw Listing This appendix provides specification and reference information for the screws and screw locks used in the computer. All screws listed in this appendix are available in the Computer Screw Kit, spare part number 435780-001, and the Display Screw Kit, spare part number 435788-001.
Page 178 Screw Listing Phillips PM2.5×5.0 Captive Screw Where used: Two Mini Card screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in One screw that secures the memory/Mini Card module compartment cover to the computer (screw is captured on the cover by a C clip;...
Page 179 Where used: 4 screws that secure the hard drive bracket to the hard drive (documented in Section 5.4) Phillips PM3.0×4.0 Screw Locations Maintenance and Service Guide Table A-2 Phillips PM3.0×4.0 Screw Color Qty. Black Screw Listing Length Thread 4.0 mm 3.0 mm Head Width...
Page 180 Screw Listing Where used: One screw that secures the optical drive to the computer (documented in Section 5.9) Phillips PM2.5×5.0 Screw Location A–4 Table A-3 Phillips PM2.5×5.0 Screw Color Qty. Black Length Thread 5.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 181 Phillips PM2.5×5.0 Screw (Continued) Where used: 2 screws that secure the switch cover to the computer (documented in Section 5.10) Phillips PM2.5×5.0 Screw Locations Maintenance and Service Guide Table A-3 Color Qty. Length Black 5.0 mm Screw Listing Head Thread Width 2.5 mm 5.0 mm...
Page 182 Screw Listing Phillips PM2.5×5.0 Screw (Continued) Where used: 4 screws that secure the keyboard to the computer (documented in Section 5.11) Phillips PM2.5×5.0 Screw Locations A–6 Table A-3 Color Qty. Length Black 5.0 mm Maintenance and Service Guide Head Thread Width 2.5 mm 5.0 mm...
Page 183 Phillips PM2.5×5.0 Screw (Continued) Where used: 2 screws that secure the display hinge base covers to the display enclosure (documented in Section Phillips PM2.5×5.0 Screw Locations Maintenance and Service Guide Table A-3 Color Qty. Black 5.12) Screw Listing Length Thread 5.0 mm 2.5 mm Head...
Page 184 Screw Listing Phillips PM2.5×5.0 Screw (Continued) Where used: 4 screws that secure the display panel and inverter board to the display enclosure (documented in Phillips PM2.5×5.0 Screw Locations A–8 Table A-3 Color Qty. Length Black 5.0 mm Section 5.12) Maintenance and Service Guide Head Thread Width...
Page 185 Phillips PM2.5×5.0 Screw (Continued) Where used: 2 screws that secure the display release hook to the display enclosure (documented in Section Phillips PM2.5×5.0 Screw Locations Maintenance and Service Guide Table A-3 Color Qty. Black 5.12) Screw Listing Length Thread 5.0 mm 2.5 mm Head Width...
Page 186 Screw Listing Phillips PM2.5×5.0 Screw (Continued) Where used: 2 screws that secure the wireless antenna transceivers to the display enclosure (documented in Section Phillips PM2.5×5.0 Screw Locations A–10 Table A-3 Color Qty. Black 5.12) Length Thread 5.0 mm 2.5 mm Maintenance and Service Guide Head Width...
Page 187 Phillips PM2.5×5.0 Screw (Continued) Where used: 5 screws that secure the base enclosure to the computer (documented in Section 5.13) Phillips PM2.5×5.0 Screw Locations Maintenance and Service Guide Table A-3 Color Qty. Length Black 5.0 mm Screw Listing Head Thread Width 2.5 mm 5.0 mm...
Page 188 Screw Listing Phillips PM2.5×5.0 Screw (Continued) Where used: 2 screws that secure the system board to the top cover (documented in Section 5.14) Phillips PM2.5×5.0 Screw Locations A–12 Table A-3 Color Qty. Length Black 5.0 mm Maintenance and Service Guide Head Thread Width...
Page 189 Phillips PM2.5×5.0 Screw (Continued) Where used: 2 screws that secure the TouchPad bracket to the top cover (documented in Section 5.15) Phillips PM2.5×5.0 Screw Locations Maintenance and Service Guide Table A-3 Color Qty. Length Black 5.0 mm Screw Listing Head Thread Width 2.5 mm...
Page 190 Screw Listing Phillips PM2.5×5.0 Screw (Continued) Where used: 2 screws that secure the LED board to the top cover (documented in Section 5.16) Phillips PM2.5×5.0 Screw Locations A–14 Table A-3 Color Qty. Length Black 5.0 mm Maintenance and Service Guide Head Thread Width...
Page 191 Where used: 2 screws that secure the optical drive bracket to the optical drive (documented in Section 5.12) Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide Table A-4 Phillips PM2.0×3.0 Screw Color Qty. Silver Screw Listing Length Thread 3.0 mm 2.0 mm Head Width...
Page 192 Screw Listing Where used: 8 screws that secure the display hinges to the display panel (documented in Section 5.12) Phillips PM2.0×4.0 Screw Locations A–16 Table A-5 Phillips PM2.0×4.0 Screw Color Qty. Black Length Thread 4.0 mm 2.0 mm Maintenance and Service Guide Head Width 4.0 mm...
Page 193 Phillips PM2.0×4.0 Screw (Continued) Where used: 2 screws that secure the Mini Card module to the system board (documented in Section 5.7) Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide Table A-5 Color Qty. Length Black 4.0 mm Screw Listing Head Thread Width...
Page 194 Screw Listing Phillips PM2.0×4.0 Screw (Continued) Where used: One screw that secures the fan/heat sink assembly to the system board (documented in Section Phillips PM2.0×4.0 Screw Location A–18 Table A-5 Color Qty. Black 5.17) Length Thread 4.0 mm 2.0 mm Maintenance and Service Guide Head Width...
Page 195 Where used: 2 screws that secure the display assembly to the computer (documented in Section 5.12) Phillips PM2.5×13.0 Screw Locations Maintenance and Service Guide Table A-6 Phillips PM2.5×13.0 Screw Color Qty. Black Screw Listing Length Thread 13.0 mm 2.5 mm Head Width 5.0 mm...
Page 196 Screw Listing Phillips PM2.5×13.0 Screw (Continued) Where used: 2 screws that secure the base enclosure to the computer (documented in Section 5.13) Phillips PM2.5×13.0 Screw Locations A–20 Table A-6 Color Qty. Length Black 13.0 mm Maintenance and Service Guide Head Thread Width 2.5 mm...
Page 197 Phillips PM2.5×13.0 Screw (Continued) Where used: 11 screws that secure the base enclosure to the computer (documented in Section 5.13) Phillips PM2.5×13.0 Screw Locations Maintenance and Service Guide Table A-6 Color Qty. Length Black 13.0 mm Screw Listing Head Thread Width 2.5 mm 5.0 mm...
Page 198 Screw Listing Where used: 4 screws that secure the display assembly to the computer (documented in Section 5.12) Phillips PM2.5×9.0 Screw Locations A–22 Table A-7 Phillips PM2.5×9.0 Screw Color Qty. Black Length Thread 9.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 199 Where used: 6 screws that secure the display bezel to the display enclosure (documented in Section 5.12) Phillips PM2.5×7.0 Screw Locations Maintenance and Service Guide Table A-8 Phillips PM2.5×7.0 Screw Color Qty. Silver Screw Listing Length Thread 7.0 mm 2.5 mm Head Width 6.0 mm...
Page 200 Screw Listing Phillips PM2.5×7.0 Screw (Continued) Where used: 4 screws that secure the heat sink to the system board (documented in Section 5.17) Phillips PM2.5×7.0 Screw Locations A–24 Table A-8 Color Qty. Length Silver 7.0 mm Maintenance and Service Guide Head Thread Width...
Page 201 Silver Phillips PM2.5×4.0 Screw Where used: 4 screws that secure the display bezel to the display enclosure (documented in Section 5.15) Silver Phillips PM2.5×4.0 Screw Locations Maintenance and Service Guide Table A-9 Color Qty. Length Silver 4.0 mm Screw Listing Head Thread Width...
Page 202 Screw Listing Where used: 2 screws that secure the fan/heat sink assembly to the system board (documented in Section Phillips PM3.0×6.0 Screw Locations A–26 Table A-10 Phillips PM3.0×6.0 Screw Color Qty. Black 5.17) Length Thread 6.0 mm 3.0 mm Maintenance and Service Guide Head Width 4.0 mm...
Page 203: Backup And Recovery
Recovering System Information Tools provided by the operating system and PC Recovery software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: ■ Back up your information regularly to protect your important system files.
Page 204: Backing Up Your Information
Backup and Recovery Backing Up Your Information When to Back Up ■ On a regularly scheduled basis. ✎ Set reminders to back up your information periodically. ■ Before the computer is repaired or restored. ■ Before you add or modify hardware or software. Backup Suggestions ■...
Page 205: Using System Restore Points
Using System Restore Points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system.
Page 206: Restore To A Previous Date And Time
Backup and Recovery Restore to a Previous Date and Time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally: 1. Select Start > Help and Support > System Restore. The System Restore window opens. 2.
Page 207 ■ Number each disc before inserting it into the computer optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open PC Recovery Disc Creator, you will be prompted to continue the disc creation process.
Page 208: Reinstalling Software Programs And Drivers
Backup and Recovery Reinstalling Software Programs and Drivers If a program or driver preinstalled at the factory is accidentally erased or is damaged, the Application and Driver Recovery tool allows you to reinstall it. ✎ Software not provided with this computer must be reinstalled from the disc provided by the manufacturer or downloaded from the manufacturer's Web site.
Page 209: Reinstalling Programs From Discs
2. Select Start > All Programs > System Recovery > Application and Driver Recovery. The Application and Driver Recovery tool opens. 3. Select Application Installation or Driver Installation, and then click Next. 4. Follow the on-screen instructions to complete the program or driver recovery.
Page 210: Recovering From The Recovery Discs
Backup and Recovery Recovering from the Recovery Discs To restore the system from the recovery discs: 1. Back up all personal files. 2. Insert the first recovery disc into the optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the Partition on the Hard Drive You can perform a recovery from the partition on the hard drive...
Page 211 If you want to perform a destructive recovery: ✎ A destructive recovery formats the hard drive and restores the computer to its factory state. Select this option only as a last resort. a. Click Advanced Options on the System Recovery screen. b.
Page 212: Updating Reinstalled Software
Backup and Recovery 4. Click OK. 5. At the System Recovery screen, click Advanced Options. 6. Select Delete Recovery Partition (not recommended) and follow the on-screen instructions. Updating Reinstalled Software After you perform a system recovery, connect to the Internet to update all reinstalled software.
Page 213 Careful handling should be exercised when removing these components. ✎ Materials Disposal This HP product contains mercury in the display assembly backlight and may require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact...
Page 214 Display Component Recycling This appendix provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight 1 and the LCD panel 2. ✎ Disassembly procedures differ from one display assembly to another. The procedures provided in this appendix are general disassembly instructions.
Page 215 Display Component Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. Removing the Display Bezel Screw Covers and Screws Maintenance and Service Guide C–3...
Page 216 Display Component Recycling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. Removing the Display Bezel C–4 Maintenance and Service Guide...
Page 217 Display Component Recycling 4. Disconnect all LCD panel cables 1 from the display inverter board and remove the inverter board 2. Removing the Display Inverter Board Maintenance and Service Guide C–5...
Page 218 Display Component Recycling 5. Remove all screws 1 that secure the LCD panel to the display enclosure. 6. Remove the LCD panel 2 from the display enclosure. Removing the LCD Panel C–6 Maintenance and Service Guide...
Page 219 Display Component Recycling 7. Turn the LCD panel upside down. 8. Remove all screws that secure the LCD panel frame to the LCD panel. Removing the LCD Panel Frame Screws Maintenance and Service Guide C–7...
Page 220 Display Component Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the side of the LCD panel to the LCD panel frame. 10. Remove the LCD panel frame 2 from the display panel. Removing the LCD Panel Frame C–8 Maintenance and Service Guide...
Page 221 11. Remove the screws 1 that secure the backlight cover to the LCD panel. 12. Lift the top edge of the backlight cover 2 and swing it forward. 13. Remove the backlight cover. Removing the Backlight Cover Maintenance and Service Guide Display Component Recycling C–9...
Page 222 Display Component Recycling 14. Turn the LCD panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the LCD panel. Releasing the Backlight Cables C–10 Maintenance and Service Guide...
Page 223 Display Component Recycling 16. Turn the LCD panel upside down. 17. Remove the backlight frame from the LCD panel. Removing the Backlight Frame Maintenance and Service Guide C–11...
Page 224 Display Component Recycling WARNING: The backlight contains mercury. Caution should be Å exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Slide the backlight out of the backlight frame. Removing the Backlight C–12 Maintenance and Service Guide...
Page 225 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the LCD rear panel. 21. Release the LCD panel 3 from the LCD rear panel. 22. Release the tape 4 that secures the LCD panel to the LCD rear panel.
Page 226 Display Component Recycling 23. Remove the LCD panel. Removing the LCD Panel 24. Recycle the backlight and LCD panel. C–14 Maintenance and Service Guide...
Page 227: Connector Pin Assignments
Connector Pin Assignments Signal Audio out, left channel Audio out, right channel Maintenance and Service Guide Table D-1 Audio-Out (Headphone) Signal Ground D–1...
Page 228: Universal Serial Bus
Connector Pin Assignments Signal Audio signal in Audio signal in Signal +5 VDC Data – D–2 Table D-2 Audio-In (Microphone) Table D-3 Universal Serial Bus Signal Ground Signal Data + Ground Maintenance and Service Guide...
Page 229 Signal S-VHS color (C) signal Composite video signal S-VHS intensity (Y) signal S-VHS color ground Maintenance and Service Guide Connector Pin Assignments Table D-4 S-Video-Out Signal TV-CD S-VHS intensity ground Composite video ground D–3...
Page 230: External Monitor
Connector Pin Assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog D–4 Table D-5 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide...
Page 231 Signal Unused Ring Maintenance and Service Guide Table D-6 RJ-11 (Modem) Signal Unused Unused Unused Connector Pin Assignments D–5...
Page 232 Connector Pin Assignments Signal Transmit + Transmit – Receive + Unused D–6 Table D-7 RJ-45 (Network) Signal Unused Receive – Unused Unused Maintenance and Service Guide...
Page 233: Power Cord Set Requirements
Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased.
Page 234: General Requirements
Power Cord Set Requirements General Requirements The requirements listed below are applicable to all countries. ■ The length of the power cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft). ■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.
Page 235 Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country/Region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan ✎ NOTES: 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
Page 236 Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country/Region Korea The Netherlands Norway People’s Republic of China Sweden Switzerland Taiwan United Kingdom United States ✎ NOTES: 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm² conductor size.
Page 237 AC adapter, spare part number 3–20 3–22 advanced Setup Utility features 2–4 analog TV tuner, spare part number 3–20 arrow keys 1–13 audio troubleshooting 2–25 audio-in jack location 1–9 pin assignments D–2 audio-out jack location 1–9 pin assignments D–1 backing up computer B–2 base enclosure removal 5–40 spare part number 3–7...
Page 238 Index composite S-Video and audio cable, spare part number 3–20 3–27 computer feet, locations 5–10 Computer Setup Advanced Menu 2–8 File Menu 2–6 Security Menu 2–6 computer specifications 6–1 connector pin assignments audio-in D–2 audio-out D–1 external monitor D–4 headphone D–1 microphone D–2 modem D–5 monitor D–4...
Page 239 display release hook, removal 5–37 Display Screw Kit, spare part number 3–15 displaying system information 2–3 docking device, troubleshooting 2–18 drive light 1–7 drivers, reinstalling B–6 drives, boot order 2–7 drives, preventing damage 4–3 DVB-T TV tuner antenna, spare part number 3–20 3–27 DVB-T TV tuner, spare part number 3–20...
Page 240 Index nonfunctioning keyboard 2–28 nonfunctioning pointing device 2–29 key 1–13 front components 1–6 grounding equipment and methods 4–7 hard drive OS loading problems 2–20 precautions 4–3 removal 5–7 spare part numbers 3–7 3–19 3–28 specifications 6–4 hard drive bay 1–19 hard drive cover illustrated 3–16 removal 5–7...
Page 241 microphone jack location 1–9 pin assignments D–2 Mini Card module removal 5–14 spare part numbers 3–9 3–11 3–13 3–25 5–14 modem connector cable illustrated 3–17 removal 5–48 modem jack location 1–9 pin assignments D–5 modem, troubleshooting 2–30 monitor port pin assignments D–4 mouse, spare part numbers 3–20 3–22...
Page 242 Index recovery discs B–4 recovery partition, deleting B–9 recovery, system B–4 removal/replacement preliminaries 4–1 procedures 5–1 restore points B–3 restoring default settings 2–4 RF cable, spare part number 3–20 3–27 RF input adapter cable, spare part number 3–20 right-side components 1–8 RJ-11 jack location 1–9 pin assignments D–5...
Page 243 specifications computer 6–1 display assembly 6–3 DVD/CD-RW Combo Drive 6–6 DVD±RW and CD-RW Combo Drive 6–8 hard drive 6–4 I/O addresses 6–12 interrupts 6–10 memory map 6–15 optical drive 6–6 system DMA 6–16 static shielding materials 4–8 S-Video-out jack location 1–10 pin assignments D–3 switch cover removal 5–21...
Page 244 Index TV tuner remote control, spare part number 3–20 Universal Serial Bus (USB) port location 1–10 pin assignments D–2 unknown password 1–4 USB digital drive, spare part number 3–19 USB infrared receiver, spare part number 3–20 USB/audio board removal 5–49 spare part number 3–5 3–27 USB/audio board cable...

HP Compaq Presario,Presario C300 Maintenance And Service Manual

Table of Contents

1 Product Description

2 Troubleshooting

3 Illustrated Parts Catalog

Table 3-2 Display Assembly Subcomponents Spare Part Number Information

4 Removal and Replacement Preliminaries

5 Removal and Replacement Procedures

Quick Links

Chapters

Troubleshooting

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