LG WKG101H A Series Owner's Manual
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OWNER'S MANUAL
LAUNDRY CENTER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
WKE100H*A / WKG101H*A
www.lg.com
MFL71728965
Copyright © 2021 LG Electronics Inc. All Rights Reserved.
Rev.03_040721
Table of Contents
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Summary of Contents for LG WKG101H A Series

  • Page 1 OWNER'S MANUAL LAUNDRY CENTER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WKE100H*A / WKG101H*A www.lg.com MFL71728965 Copyright © 2021 LG Electronics Inc. All Rights Reserved. Rev.03_040721...
  • Page 2: Table Of Contents

    Cycle Modifiers Options and Extra Functions 24 OPERATION-DRYER Using the Dryer Control Panel Dry Cycles Cycle Modifiers Options and Extra Functions 32 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 36 MAINTENANCE Washer Dryer 44 TROUBLESHOOTING Washer Dryer Common...
  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety for a Dryer WARNING Fire Hazard Failure to follow safety warnings exactly could result in serious injury, death or property damage. Do not install a booster fan in the exhaust duct. Install all clothes dryer in accordance with the installation instructions of the manufacturer of dryer.
  • Page 4: Warning Statements

    IMPORTANT SAFETY INSTRUCTIONS WARNING - Risk of Fire Install the clothes dryer according to the manufacturer’s instructions and local codes. Clothes dryer installation must be performed by a qualified installer. • Do not install a clothes dryer with flexible plastic venting materials. If •...
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • To reduce the risk of severe injury or death, follow all installation instructions. • Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have it checked and reinstalled by qualified service personnel.
  • Page 6 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products.
  • Page 8: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS • The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel. CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation •...
  • Page 9: Product Overview

    PRODUCT OVERVIEW PRODUCT OVERVIEW Product Features The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes. Front View Rear View Control Panel Power Cord (for Gas Models) Lint Filter Terminal Block Access Panel (for Electric...
  • Page 10 • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Accessories Included Accessories Non-skid Pads...
  • Page 11: Operation-Washer

    OPERATION-WASHER OPERATION-WASHER Using the Washer WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Adjust settings. • Default settings for the selected cycle can Sort laundry and load the washer. be changed, if desired, using the cycle modifier and option buttons.
  • Page 12 12 OPERATION-WASHER Sorting Laundry CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
  • Page 13 OPERATION-WASHER Category Label Directions Hand wash Machine wash, Normal cycle Washing Perm Press/Wrinkle Resistant setting (which has a cool down or cold spray before the slower spin) Gentle/Delicate setting (slow agitation and/or reduced wash time) Do not wash Do not wring Water Temperature Warm Cold/Cool...
  • Page 14: Adding Cleaning Products

    14 OPERATION-WASHER Small Items Powdered detergent • Do not wash a single small item. Add enough Single-Use Detergent Packs / Gel or similar items to the load to prevent an out-of- Tablet Detergents balance load. • Wash small, light items in a mesh bag. Small •...
  • Page 15 OPERATION-WASHER Gently close the detergent dispenser drawer - Make sure to remove them when using before starting the cycle. powdered detergent. Powdered detergent will not dispense with the liquid detergent cup and • Slamming the drawer closed may result in insert in place.
  • Page 16: Control Panel

    16 OPERATION-WASHER Control Panel Control Panel Features for the Washer Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. •...
  • Page 17 When the washer is connected to a home Wi-Fi network, the icon on the control panel is lit. - To connect the washer to the LG ThinQ application, press and hold the Temp. button for 3 seconds. Time and Status Display Wi-Fi Indicator •...
  • Page 18 18 OPERATION-WASHER NOTE • The AI DD functionality may vary depending on the environment and model. Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady.
  • Page 19: Wash Cycles

    OPERATION-WASHER Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
  • Page 20 Use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Rinse+Spin. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Wash Temp.
  • Page 21 OPERATION-WASHER Cycle Steam Pre-wash Heavy Duty Speed Wash Downloaded default: Rinse+Spin...
  • Page 22: Cycle Modifiers

    22 OPERATION-WASHER Cycle Modifiers • Some fabrics, such as delicates, require a slower spin speed. About Modifier Buttons Soil Each cycle has default settings that are selected Adjusting the soil level setting will modify the cycle automatically. You can also customize these times and/or wash actions.
  • Page 23 OPERATION-WASHER severe burns. Allow the door lock to release • Once this function is set, all buttons are locked before opening the door. except the Power button. • Do not attempt to override the door lock • When the controls are locked, and the mechanism or reach into the washer during a remaining time are alternately shown on the...
  • Page 24: Operation-Dryer

    24 OPERATION-DRYER OPERATION-DRYER Using the Dryer • If the Start/Pause button is not pressed within a certain time, the dryer shuts off and all settings are lost. WARNING • To reduce the risk of fire, electric shock, or injury End of Cycle to persons, read the SAFETY INSTRUCTIONS before operating this appliance.
  • Page 25 OPERATION-DRYER Fabric Care Labels NOTE Many articles of clothing include a fabric care label. • Damp clothes will expand as they dry. Do not Using the chart below, adjust the cycle and option overload the dryer; clothes require room to selections to care for your clothing according to tumble and dry properly.
  • Page 26: Control Panel

    - With the LG ThinQ app, you can use a smartphone to control your appliance remotely. • Wi-Fi - Press and hold the Temp. button for 3 seconds to initiate the connection of the appliance to the LG ThinQ application.
  • Page 27 OPERATION-DRYER Time and Status Display Wi-Fi Indicator • This indicator is lit when the product is connected to a home Wi-Fi network. Remote Start Indicator • This indicator lights up when the Remote Start feature is activated. Flow Sense Indicator •...
  • Page 28: Dry Cycles

    28 OPERATION-DRYER Dry Cycles Cycle Guide The appliance automatically sets the dryness level and temperature at the recommended setting for each cycle. The estimated time remaining will be shown in the display. • Temperature: Low > Medium Low > Medium > Medium High > High •...
  • Page 29 Use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Perm. Press. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Temp.
  • Page 30: Cycle Modifiers

    30 OPERATION-DRYER Cycle Modifiers • A chime will sound twice and the LED will not light up if the selected option is not allowed for the selected cycle. About Modifier Buttons Each cycle has default settings that are selected More Time / Less Time automatically.
  • Page 31 OPERATION-DRYER • Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions. Locking/Unlocking the Control Panel Turn on the power. Press and hold the Time Dry button for 3 seconds to activate/deactivate this function.
  • Page 32: Smart Functions

    Internet service provider or refer to your - When the cycle is complete or the appliance wireless router manual. has problems, you will receive a push • LG ThinQ is not responsible for any network message. connection problems or any faults, malfunctions, • Settings or errors caused by network connection.
  • Page 33 Using the Washer/Dryer Remotely Cloud Cycle Remote Start Use the LG ThinQ app to start cycles with various Use a smartphone to control your appliance options. Cloud cycles are deleted from the remotely. You can also monitor your cycle appliance once the power is turned off.
  • Page 34: Smart Diagnosis Tm Function

    LG ThinQ application. the party responsible for compliance could void • Launch the LG ThinQ application and select the the user’s authority to operate the equipment. Smart Diagnosis feature in the menu. Follow...
  • Page 35 SMART FUNCTIONS • Dryer: Hold the phone to the left of the Power button. Press and hold the Steam + Extra Rinse (Washer) / More Time + Wrinkle Care (Dryer) buttons for 3 seconds or until the audible tones start. Hold the smartphone mouthpiece to the logo until the data transfer is complete.
  • Page 36: Maintenance

    36 MAINTENANCE MAINTENANCE WARNING • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Page 37 MAINTENANCE • For other drum cleaning products, follow • Mineral scale and other spots may be removed the cleaner manufacturer’s instructions and from the stainless steel drum using a soft cloth recommendations. soaked in stainless steel cleaner. • Do not exceed the maximum fill line when •...
  • Page 38 38 MAINTENANCE To clean the drawer opening, use a small, WARNING non-metal brush to clean the recess. Remove all residue from the upper and lower parts of • The inlet screens protect the delicate parts of the the recess. inlet valve from being damaged by particles that could enter the valves with the water supply.
  • Page 39 MAINTENANCE preferably with the faucets wide open for Remove the pump filter. maximum flow. • Twist the pump filter counterclockwise to remove. NOTE • An error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt.
  • Page 40 40 MAINTENANCE Press the Start/Pause button to start the NOTE drain pump for 1 minute. • An message blinks on the display when the • This will expel some of the antifreeze, drain pump filter is clogged with dirt. Clean the leaving enough to protect the washer from drain pump filter.
  • Page 41 MAINTENANCE Press the Spin button to operate spin only cycle for draining and spinning. Press the Start/Pause button. When the Drain Hose is Frozen Pour hot water in the washer drum and close the door. Wait for 1 - 2 hours. Press the Power button.
  • Page 42: Dryer

    42 MAINTENANCE Dryer Cleaning the Lint Filter Always clean the lint from the filter after every Regular Cleaning cycle. Cleaning the Exterior Proper care of your appliance can extend its life. The outside of the appliance can be cleaned with warm water and a mild, nonabrasive household detergent.
  • Page 43 MAINTENANCE NOTE • NEVER operate the appliance without the lint filter in place.
  • Page 44: Troubleshooting

    44 TROUBLESHOOTING TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service. Washer FAQs: Frequently Asked Questions Why does my washer make loud banging noises while it is filling with water?
  • Page 45 TROUBLESHOOTING Problem Possible Cause & Solution The load is too small. • Add additional items to allow the washer to balance the load. UNBALANCE ERROR Heavy articles are mixed with lighter items. • Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.
  • Page 46 46 TROUBLESHOOTING Noises Problem Possible Cause & Solution Clicking Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle • Normal operation Humming or Drain pump is pumping water from the washer at times during a cycle. Gurgling •...
  • Page 47 TROUBLESHOOTING Operation Problem Possible Cause & Solution Water Leaking Hoses are not connected correctly. • Check hoses and connectors for leaks, cracks, and splits. • Check and tighten hose connections. House drain pipes are clogged. • The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain.
  • Page 48 48 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Detergent compartments clogged from incorrect filling. dispensing of • Make sure that detergent and additives are put into the correct dispenser compartments. detergent • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
  • Page 49 TROUBLESHOOTING Problem Possible Cause & Solution Washer is not filling Filter is clogged. properly. • Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE. Inlet hoses may be kinked. •...
  • Page 50 50 TROUBLESHOOTING Performance Problem Possible Cause & Solution Wrinkling Washer is not unloaded promptly. • Always remove items from the washer as soon as the cycle is complete. Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily.
  • Page 51 TROUBLESHOOTING Odor Problem Possible Cause & Solution Odor Some odor is caused by the rubber attached to the washing machine. • This odor is normal for new rubber and will disappear after the machine has been run a few times. If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances.
  • Page 52: Dryer

    52 TROUBLESHOOTING Dryer FAQs: Frequently Asked Questions When I press a button, why does my dryer beep and then nothing happens? The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds.
  • Page 53 TROUBLESHOOTING Problem Possible Cause & Solution Clothes take too long Exhaust ducts are blocked, dirty, or duct run is too long. to dry. • Confirm that the exhaust duct is properly configured and free of debris, lint, and obstructions. Make sure that the outside wall damper can open properly and is not blocked, jammed, or clogged.
  • Page 54 54 TROUBLESHOOTING Problem Possible Cause & Solution Drying time is not Heat settings, load size, or dampness of clothing is not consistent. consistent. • The drying time for a load will vary depending on the size of the load, the type of fabrics, the wetness of the clothes and the condition of the lint filter.
  • Page 55 TROUBLESHOOTING Problem Possible Cause & Solution Excess static in Fabric softener is not used or is used incorrectly. clothes after drying. • Use a fabric softener, if available, to reduce static electricity. Be sure to follow the manufacturer’s instructions. Clothes dried too long (overdried). •...
  • Page 56: Common

    56 TROUBLESHOOTING Common Wi-Fi Problem Possible Cause & Solution Trouble connecting The password for the Wi-Fi network was entered incorrectly. appliance and • Delete your home Wi-Fi network and begin the connection process again. smartphone to Wi-Fi network Mobile data for your smartphone is turned on. •...
  • Page 57: Limited Warranty

    Should your LG Washer/Dryer (collectively “Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 58 Or by mail: LG Electronics, P.O. Box 240007, Huntsville, AL 35813 ATTN: Customer Service PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
  • Page 59 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 60 Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by...
  • Page 61 Memo...
  • Page 62 62 Memo...
  • Page 63 Memo...
  • Page 64 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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