Dell Precision 3260 Compact Service Manual
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Dell Precision 3260 Compact Service Manual

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Precision 3260 Compact
Service Manual
Regulatory Model: D16U
Regulatory Type: D16U001
March 2022
Rev. A00
Table of Contents
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Summary of Contents for Dell Precision 3260 Compact

  • Page 1 Precision 3260 Compact Service Manual Regulatory Model: D16U Regulatory Type: D16U001 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your computer..........................9 BitLocker..................................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Precision 3260 Compact......................11 Side cover.................................... 13 Removing the side cover............................13 Installing the side cover.............................. 15 2.5-inch hard drive................................17 Removing the 2.5-inch hard-drive assembly......................
  • Page 4 Removing the M.2 2280 PCIe solid-state drive (slot-0)................... 39 Installing the M.2 2280 PCIe solid-state drive (slot-0)..................40 Expansion card..................................41 Removing the serial port PCIe card......................... 41 Installing the serial port PCIe card.......................... 42 Removing the graphics card............................. 43 Installing the graphics card............................44 Optional I/O module.................................
  • Page 5 Running the SupportAssist Pre-Boot System Performance Check..............88 System-diagnostic lights..............................88 Recovering the operating system..........................90 Real Time Clock—RTC reset............................90 Backup media and recovery options..........................91 WiFi power cycle................................91 System limitations................................91 Chapter 6: Getting help and contacting Dell................93 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips # 1 screwdriver ● Small flat blade screwdriver Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 11: Major Components Of Precision 3260 Compact

    Screw image M2x4 Speaker holder M3x4 Internal antenna - Location 1 M3x3 and Location 2 SATA FFC module M3x5 Major components of Precision 3260 Compact The following image shows the major components of Precision 3260 Compact. Removing and installing components...
  • Page 12 Removing and installing components...

  • Page 13: Side Cover

    14. solid-state drive NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 14 Removing and installing components...

  • Page 15: Installing The Side Cover

    Steps 1. Loosen the thumbscrew (#6-32) that secures the side cover to the computer. 2. Slide the side cover towards the front of the computer and remove the side cover from the computer. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure.
  • Page 16 Removing and installing components...

  • Page 17: 2.5-Inch Hard Drive

    Steps 1. Align the side cover with the grooves on the computer. 2. Slide the side cover into the chassis towards the front of the computer. 3. Tighten the thumbscrew (#6-32) to secure the side cover to the computer. Next steps 1.

  • Page 18: Removing The 2.5-Inch Hard-Drive Caddy

    About this task The following image(s) indicate the location of the 2.5-inch hard-drive assembly and provides a visual representation of the removal procedure. Steps 1. Place the computer on its side with the left side facing up. 2. Press the release tabs on the hard-drive caddy and slide the hard-drive caddy out to disconnect from the connector on the system board.

  • Page 19: Installing The 2.5-Inch Hard-Drive Caddy

    About this task The following image(s) provides a visual representation of the 2.5-inch hard-drive caddy removal procedure. Steps 1. Pry the hard-drive caddy to release the tabs on the caddy from the slots on the 2.5-inch hard drive. 2. Lift the 2.5-inch hard drive off the hard-drive caddy. Installing the 2.5-inch hard-drive caddy Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Installing The 2.5-Inch Hard-Drive Assembly

    Steps 1. Place the 2.5-inch hard drive into the hard-drive caddy and align the tabs on the caddy with the slots on the hard drive. 2. Snap the hard-drive caddy onto the 2.5-inch hard drive. Next steps 1. Install the side cover.

  • Page 21: Riser Card

    Steps 1. Align and place the hard-drive assembly into the slot on the computer. 2. Slide the hard-drive assembly towards the connector on the system board until it snaps into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
  • Page 22 About this task The following image(s) indicate the location of the riser card and provide a visual representation of the removal procedure. Steps 1. Place the computer on its side with the left side facing up. 2. Remove the two (M3x5) screws that secure the riser card to the chassis. 3.

  • Page 23: Installing The Riser Card

    Installing the riser card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image(s) indicate the location of the riser card and provide a visual representation of the installation procedure. Removing and installing components...

  • Page 24: Wireless Card

    Steps 1. Align the screw holes on the riser card with the screw holes on the chassis. 2. Replace the two (M3x5) screws to secure the riser card to the chassis. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
  • Page 25 Steps 1. Place the computer on its side with the left side facing up. 2. Remove the screw (M2x3) that secure the wireless-card shield to the system board. 3. Lift the wireless-card shield out of the computer. 4. Remove the screw (M2x3) that secure the Wireless-card bracket to the wireless card. 5.

  • Page 26: Installing The Wireless Card

    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image(s) indicates the location of the wireless card and provides a visual representation of the installation procedure.

  • Page 27: Speaker

    Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN...

  • Page 28: Installing The Speaker

    Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Unroute the speaker cable from the routing guide on the fan assembly. 3. Press the release tab and lift the speaker along with the cable from the system board. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 29: Processor Fan

    Steps 1. Align and insert the speaker into the slot and press it until the release tab clicks. 2. Route the speaker cable through the routing guide on the fan assembly. 3. Connect the speaker cable to the connector on the system board. Next steps 1.

  • Page 30: Installing The Processor Fan

    Steps NOTE: Unroute the speaker cable from the routing guide on the processor fan. Press the blue tabs on both sides of the processor fan, and lift the fan to release it from the computer and turn it over. 2. Disconnect the fan cable from the connector on the system board. 3.
  • Page 31 Steps 1. Connect the fan cable to the connector on the system board, and turn up-side down. 2. Press the release tab on the processor fan and place it on the computer until it clicks into place. NOTE: Route the speaker cable through the routing guides on the fan assembly. Next steps 1.

  • Page 32: Memory Module

    Memory module Removing the memory modules Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the processor fan. About this task The following image(s) indicate the location of the memory modules and provide a visual representation of the removal procedure.

  • Page 33: Installing The Memory Modules

    NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from the slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image(s) indicate the location of the memory modules and provide a visual representation of the installation procedure.

  • Page 34: M.2 Solid-State Drive

    NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from the slot. Next steps 1. Install the processor fan. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.

  • Page 35: Installing The M.2 2230 Pcie Solid-State Drive (Slot-1)

    Steps 1. Place the computer on its side with the left side facing up. 2. Remove the screw (M2x3.5) that secures the 2230 solid-state drive to the system board. 3. Slide and lift the 2230 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2230 PCIe solid-state drive (slot-1) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 36: Removing The M.2 2280 Pcie Solid-State Drive (Slot-1)

    3. Install the processor fan. 4. Install the side cover. 5. Follow the procedure in after working inside your computer. Removing the M.2 2280 PCIe solid-state drive (slot-1) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.

  • Page 37: Installing The M.2 2280 Pcie Solid-State Drive (Slot-1)

    Installing the M.2 2280 PCIe solid-state drive (slot-1) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image(s) indicate the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 38: Removing The M.2 2230 Pcie Solid-State Drive (Slot-0)

    Removing the M.2 2230 PCIe solid-state drive (slot-0) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the processor fan. 4. Remove the riser card—optional. 5. Remove the hard-drive assembly. About this task The following image(s) indicate the location of the solid-state drive and provide a visual representation of the removal procedure.

  • Page 39: Removing The M.2 2280 Pcie Solid-State Drive (Slot-0)

    About this task The following image(s) indicate the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2.

  • Page 40: Installing The M.2 2280 Pcie Solid-State Drive (Slot-0)

    5. Remove the hard-drive assembly. About this task The following image(s) indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Place the computer on its side with the left side facing up. 2.

  • Page 41: Expansion Card

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3.5) that secures the 2280 solid-state drive to the system board. 4.

  • Page 42: Installing The Serial Port Pcie Card

    About this task The following image(s) indicate the location of the serial port PCIe card and provide a visual representation of the removal procedure. Steps 1. Place the computer on its side with the left side facing up. 2. Open the PCI retainer latch. 3.

  • Page 43: Removing The Graphics Card

    Steps 1. Open the PCI retainer latch and slide the PCIe bracket out of the computer. 2. Align the serial port PCIe card and slide it into the slot on the computer. 3. Ensure to check the serial port PCIe card assembly is placed within the structure limit. 4.

  • Page 44: Installing The Graphics Card

    About this task The following image(s) indicate the location of the graphics card and provide a visual representation of the removal procedure. Steps 1. Pull and open the PCI retainer latch. 2. Slide the graphics card along the edges of the riser card to release it from the riser card. 3.
  • Page 45 Steps 1. Align the screw holes on the riser card with the screw holes on the chassis. 2. Replace the two (M3x5) screws to secure the riser card to the chassis. 3. Slide the graphics card into the slot on the riser card until it clicks into place. 4.

  • Page 46: Optional I/O Module

    Optional I/O module Removing the optional I/O module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the hard-drive assembly. 4. Remove the riser card. About this task The following image(s) indicate the location of the optional I/O module and provide a visual representation of the removal procedure.

  • Page 47: Installing The Optional I/O Module

    2. Remove the two screws (M3x3) that secure the optional I/O module to the chassis. NOTE: The screw type differs with the kind of I/O module used. 3. Slide and remove the optional I/O module from its slot in the chassis. 4.

  • Page 48: Coin-Cell Battery

    Steps 1. Insert a flat-head screwdriver in the dummy optional-I/O module bracket. 2. Push the bracket to release the bracket from the chassis. 3. Connect the I/O-module cable to the connector on the system board. 4. Insert the I/O module into the slot from the inside your computer. 5.

  • Page 49: Installing The Coin-Cell Battery

    3. Remove the riser card. 4. Remove the optional I/O module NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery. About this task The following image(s) indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.

  • Page 50: Heat Sink

    Steps 1. Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. 2. Place the computer in an upright position. Next steps 1. Install the optional I/O module. 2.
  • Page 51 NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. The following image(s) indicate the location of the heat sink and provide a visual representation of the removal procedure. Steps 1.

  • Page 52: Installing The Heat Sink

    Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: If either the processor or the fan and heat-sink assembly is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.
  • Page 53 Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the three captive screws in a sequential order (1->2->3) to secure the heat sink to the system board. 3. Place the computer in an upright position. Next steps 1.

  • Page 54: Sata Ffc Module

    3. Follow the procedure in after working inside your computer. SATA FFC module Removing the SATA FFC module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the processor fan. 4. Remove the hard drive.

  • Page 55: Processor

    Steps 1. Align the screw hole on the SATA FFC module with the screw hole on the system board. 2. Replace the single screw (M3x5) that secures the SATA FFC module to the system board. 3. Connect the SATA FFC to the connector on the system board and close the latch. Next steps 1.
  • Page 56 Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.

  • Page 57: Installing The Processor

    Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image(s) indicate the location of the processor and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 58: System Board

    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.
  • Page 59 1. M.2 2230/2280 solid-state drive PCIe connector (SSD-1 2. Coin-cell battery slot) 3. Optional video port connector 4. USB Type-C connector 5. SATA FFC connector 6. Keyboard and mouse serial port connector 7. PCIe x8 Gen4 slot 8. Processor 9. Processor fan connector 10.
  • Page 60 Removing and installing components...

  • Page 61: Installing The System Board

    Steps 1. Remove the single screw (M3x4) that secures the speaker holder to the system board. 2. Lift and remove the speaker holder away from the system board. 3. Remove the four screws (M3x4) that secure the system board to the chassis. 4.
  • Page 62 1. M.2 2230/2280 solid-state drive PCIe connector (SSD-1 2. Coin-cell battery slot) 3. Optional video port connector 4. USB Type-C connector 5. SATA FFC connector 6. Keyboard and mouse serial port connector 7. PCIe x8 Gen4 slot 8. Processor 9. Processor fan connector 10.
  • Page 63 Removing and installing components...
  • Page 64 Steps 1. Align the screw holes on the system board with screw holes on the chassis. 2. Replace the three screws (M2x4) to secure the system board to the chassis. 3. Replace the three screws (M3x4) to secure the system board to the chassis. 4.

  • Page 65: Internal Antennae

    Internal antennae Removing the internal antenna—location 1 Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the hard-drive assembly—optional. 4. Remove the riser card—optional. 5. Remove the wireless card. About this task The following image(s) indicate the location of the internal antenna and provide a visual representation of the removal procedure.

  • Page 66: Installing The Internal Antenna-Location 1

    2. Remove the antenna cable from the securing clip on the computer. 3. Remove the single (M3x3) screw that secures the internal antenna to the chassis. 4. Remove the antenna holder ribs from the holes on the chassis. 5. Lift the internal antenna module away from the chassis. Installing the internal antenna—location 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 67: Removing The Internal Antenna-Location 2

    4. Replace the single (M3x3) secure to secure the internal antennae to the chassis. 5. Replace the antenna cable into securing clip on the computer. 6. Route the antenna cable through the metallic routing guides under the EMI shielding along with the chassis using a plastic scribe.

  • Page 68: Installing The Internal Antenna-Location 2

    Steps 1. Pry the metallic routing guide and unroute the antenna cables from the chassis. 2. Remove the single screw (M3x3) that secures the internal antennae to the chassis. 3. Lift and remove the internal antennae away from the computer. Installing the internal antenna—location 2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 69: Removing The Sma Antenna-Location 3

    Steps 1. Remove adhesive tape and place the Aux antenna stand off into the hole on the chassis. 2. Align the antenna module screw hole with the screw hole on the chassis. 3. Replace the single screw (M3x3) to secure the internal antennae to the chassis. 4.
  • Page 70 3. Remove the hard-drive assembly—optional. 4. Remove the riser card—optional. About this task The following images indicate the location of the SMA antenna and provide a visual representation of the removal procedure. Steps 1. Remove the cable-protective cover from the SMA antenna. 2.

  • Page 71: Installing The Sma Antenna-Location 3

    Installing the SMA antenna—Location 3 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the SMA antenna and provides a visual representation of the installation procedure. Steps 1.
  • Page 72 8. Route the antenna cables through the routing guides on the sides of the system board. 9. Remove the cable-protective cover from the SMA antenna. 10. Use a screwdriver remove the upper filler in the SMA antenna holes on the chassis. 11.

  • Page 73: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 74: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 75: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 76 Table 4. System setup options—System information menu (continued) Overview Memory Information Memory Installed Displays the total system memory installed. Memory Available Displays the total system memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory.
  • Page 77 Table 6. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Audio Enable or disable the integrated audio controller. By default, all the options are enabled. USB Configuration ● Enable or disable booting from USB mass storage devices that are connected to external USB ports.
  • Page 78 Table 8. System setup options—Display menu (continued) Display EcoPower Enable or disable EcoPower Feature in your panel. EcoPower can increase the battery life of your system by reducing the display brightness when appropriate. By default, Enable EcoPower option is enabled. Full Screen Logo Enable or disable full screen logo.
  • Page 79 By default, the Enable USB Wake Support option is disabled. Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the system from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled.
  • Page 80 Table 11. System setup options—Security menu (continued) Security By default, the Start Data Wipe option is disabled. Absolute Enable or disable or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute software. By default, the option is enabled. WARNING: The 'Permanently Disabled' option can only be selected once.
  • Page 81 Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery Tool. By default, the threshold value is set to 2. Table 14. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the system.
  • Page 82 Table 14. System setup options—System Management menu (continued) System Management By default, the option is disabled. Table 15. System setup options—Keyboard menu Keyboard Numlock Enable Allows you to enable or disable the Numlock function when the system boots. By default, the option Fn Lock Options is enabled. Fn Lock Options By default, the Fn lock option is enabled.
  • Page 83 Table 17. System setup options—Virtualization menu (continued) Virtualization ● Intel VT for Direct I/O By default, the option is disabled. Table 18. System setup options—Performance menu Performance Multi Core Support Active Cores Enables to change the number of CPU cores available to the operating system. By default, the All Cores option is enabled.

  • Page 84: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 85: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 86: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 87: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 88: Chapter 5: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...
  • Page 89 Table 21. System-diagnostic lights (continued) Blinking pattern Amber White Problem description Suggested resolution CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 90: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 91: Backup Media And Recovery Options

    ● Computers with 2.5-inch hard drives take longer to enter Modern Standby for the first time. Computer will enter Modern Standby normally from the second time onwards. ● Computers with Add-in cards and Graphic cards which are not Dell factory installed may not enter Modern Standby as these cards may not be compliant with Modern Standby.
  • Page 92 SATA hard drive Intel System Agent Enhanced Speed Step (SAGV) always disabled For Precision 3260 Compact, the SAGV option is disabled by default. If enabled, your computer will incur additional boot time when memory is added or swapped. TPM setting through SMMM When the system board is replaced, by default the TPM is enabled and this is applicable for most of the computers in the rest of the world.

  • Page 93: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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