HP 15-ay000 Maintenance And Service Manual
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HP 15-ay000 Maintenance And Service Manual

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HP Notebook PC (Intel)
* Models: 15-ay000 – 15-ay099
* Models: 15-ay100 – 15-ay199
HP 250 G5 Notebook PC
HP 256 G5 Notebook PC
Maintenance and Service Guide
Table of Contents
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Summary of Contents for HP 15-ay000

  • Page 1 HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 * Models: 15-ay100 – 15-ay199 HP 250 G5 Notebook PC HP 256 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    HP Notebook PC; Intel 7th generation and Pentium/Celeron processors; non-touch models ......1 HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; non-touch models ....5 HP Notebook PC; Intel 7th generation Core and Pentium/Celeron processors; touch models ......9 HP Notebook PC;...
  • Page 6 5 Removal and replacement procedures for Customer Self-Repair parts ............. 47 Component replacement procedures ........................47 Battery ............................... 48 Optical drive ............................49 6 Removal and replacement procedures for Authorized Service Provider parts ........... 51 Component replacement procedures ........................51 Bottom cover .............................
  • Page 7 Changing the computer boot order ................103 Removing the HP Recovery partition (select products only) ........103 11 Using HP PC Hardware Diagnostics (UEFI) ....................105 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............105 12 Specifications ............................107 Computer specifications ............................ 107 39.6-cm (15.6-in) display specifications ......................
  • Page 8 13 Statement of memory volatility ........................ 113 Nonvolatile memory usage ..........................117 Questions and answers ............................. 119 Using HP Sure Start (select models only) ......................120 14 Power cord set requirements ........................121 Requirements for all countries .......................... 121 Requirements for specific countries and regions ..................... 122 15 Recycling ..............................

  • Page 9: Product Description

    39.6-cm (15.6-in), high-definition (HD), white light- emitting diode (WLED), SVA, Anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits 39.6-cm (15.6-in), full high-definition (FHD), white light-emitting diode (WLED), SVA, AntiGlare HP Notebook PC; Intel 7th generation and Pentium/Celeron processors; non-touch models...
  • Page 10 Category Description Dis 7th Dis 7th UMA 7th Dis Pent/ M1-70 M1-30 Gen Core Celeron Pent/ Celeron (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits 39.6-cm (15.6-in), full high-definition (FHD), white √ √ √ light-emitting diode (WLED), UVVA, AntiGlare (1920×1080) display, slim 3.2 mm, eDP;...
  • Page 11 2.0, BSI sensor, f2.0, 720p by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled HP TrueVision HD IR: Full HD camera - activity LED, 2x √ √ √...
  • Page 12 Category Description Dis 7th Dis 7th UMA 7th Dis Pent/ M1-70 M1-30 Gen Core Celeron Pent/ Celeron Internal One M.2 slot for WLAN √ √ √ √ √ Card Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √...

  • Page 13: Hp Notebook Pc; Intel 5Th And 6Th Generation And Pentium/Celeron Processors; Non-Touch Models

    √ Intel HD Graphics 520 (Intel Skylake U series) Intel HD Graphics 5500 (Intel Broadwell U √ √ series) Intel HD Graphics (Intel Braswell series √ √ HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; non-touch models...
  • Page 14 Category Description Dis 6th Dis 6th Dis 5th 6th Gen 5th Gen Pent/ Pent/ Core Core Core Core Core Celeron Celeron M1-70 M1-30 Switchable discrete graphics √ AMD Radeon™ R7 M440 R16M-M1-70 with up to 4096 MB of dedicated video memory (512Mx16 DDR3 x 4 PCs) AMD Radeon R5 M430 R16M-M1-30 with up √...
  • Page 15 HP Webcam– 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled Audio DTS Studio Sound √ √ √ √ √ √ √ Dual speakers HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; non-touch models...
  • Page 16 √ antennas (M.2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo External HP Multi-Format Digital Media Reader √ √ √ √ √ √ √...

  • Page 17: Hp Notebook Pc; Intel 7Th Generation Core And Pentium/Celeron Processors; Touch Models

    Intel Pentium® N4200 (1.1-GHz, turbo up to 2.5 GHz, 1866-MHz/2-MB L3 √ cache, quad, 6W) Intel Celeron® N3450 (1.1-GHz, turbo up to 2.2 GHz, 1866-MHz/2-MB L3 √ cache, quad, 6W) HP Notebook PC; Intel 7th generation Core and Pentium/Celeron processors; touch models...
  • Page 18 Category Description UMA 7th Gen UMA Pentium/ Core Celeron Graphics Internal graphics √ Intel HD Graphics 620 (Intel 7th generation Core processors) Intel HD Graphics 505 (Intel Pentium/Celeron processors) √ Intel HD Graphics 500 (Intel Pentium/Celeron processors) √ Support HD Decode, DX12, and HDMI √...
  • Page 19 HP Webcam– 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled HP TrueVision HD IR: Full HD camera - activity LED, 2x IR LEDs, USB 2.0, BSI √ sensor, 1080p by 30 frames per second...

  • Page 20: Hp Notebook Pc; Intel 5Th And 6Th Generation And Pentium/Celeron Processors; Touch Models

    End-user replaceable parts √ √ ● AC adapter ● Battery ● Optical drive HP Notebook PC; Intel 5th and 6th generation and Pentium/ Celeron processors; touch models Category Description UMA 6th UMA 5th UMA Pentium/ Gen Core Gen Core Celeron...
  • Page 21 4096-MB total system memory (4096×1) ● ● 2048-MB total system memory (2048×1) Supports up to 8 GB of system RAM in the following configurations: √ ● 8192-MB total system memory (8192×1) HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; touch models...
  • Page 22 DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, √ √ √ 1280 x 720 by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second...
  • Page 23 Windows 10 Home Value Notebook √ ● Windows 10 Home Value India Notebook Service End-user replaceable parts √ √ √ ● AC adapter ● Battery ● Optical drive HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; touch models...

  • Page 24: Hp 250/256 G5 Notebook Pc Models

    HP 250/256 G5 Notebook PC models Category Description Skylake Skylake Broadwell Broadwell Braswell Product name HP 250 G5 Notebook PC √ √ √ √ √ HP 256 G5 Notebook PC Processor 6th generation Intel® Core™ processors √ √ Intel Core i7-6500U (2.5-GHz, turbo up to 3.1 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W) Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz,...
  • Page 25 500-GB, 5400-rpm, 9.5-mm or 7.0-mm SSHD configuration: ● 1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm M.2 SATA-3 configuration: 128 GB ● Optical drive Fixed, serial ATA, 9.5-mm tray load √ √ √ √ √ HP 250/256 G5 Notebook PC models...
  • Page 26 Braswell DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, √ √ √ √ √ BSI sensor, 1280 x 720 by 30 frames per second HP Webcam–...
  • Page 27 Windows 10 Pro Downgrade to Windows 7 Pro ● ● Windows 10 Pro Downgrade to Windows 7 Pro StF MSNA ● FreeDOS 2.0 Service End-user replaceable parts √ √ √ √ √ ● AC adapter ● Battery Optical drive ● HP 250/256 G5 Notebook PC models...
  • Page 28 Chapter 1 Product description...

  • Page 29: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 30: Right Side

    Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 31: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 32: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and ▲ Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 33: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. Off: Computer sound is on. ●...

  • Page 34: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 35: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 36: Using The Action Keys

    Using the action keys An action key performs an assigned function. ● ● The icon on each action key illustrates the function for that key. ● To use an action key, press and hold the key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer.

  • Page 37: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. Bottom...

  • Page 38: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 39: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 40 Powder blue 908028-xx1 ● Soft lilac 908029-xx1 ● Minty green 908030-xx1 For use in HP Notebook PC and HP 250/256 G5 Notebook PC models: ● Black 855027-xx1 ● Silver 905891-xx1 Top cover/keyboard for use in HP 250/256 G5 Notebook PC models:...
  • Page 41 Intel Pentium N4200 processor and 2 GB of discrete graphics memory (R5M1-30) 903797-xx1 ● Intel Pentium N3710 processor and 2 GB of discrete graphics memory (R5M1-30) 854942-xx1 For use in HP Notebook models (UMA graphics memory; non-touch screen):: ● Intel Core i7-7500U processor 903788-001 ●...
  • Page 42 903801-xx1 ● ● Intel Pentium N3160 processor 854949-xx1 For use in HP 250/256 G5 Notebook PC models (discrete graphics memory; non-touch screen): ● Intel Core i5-7200U processor and 2 GB of discrete graphics memory 909212-xx1 ● Intel Core i5-6200U processor and 2 GB of discrete graphics memory 858580-xx1 ●...
  • Page 43 For HP Notebook models, the hard drive cable is available using spare part number 855003-001. For HP 250/256 G5 models, the hard drive brackets and cable are available in the Hard Drive Hardware Kit, spare part number 859515-001 (ETB), and 859516-001 (non-ETB).
  • Page 44 Models with an optical drive 854999-001 Models without an optical drive 857281-001 ● For use in HP Notebook PC and HP 250/256 G5 Notebook PC models: ● Models with an optical drive (gray) 859513-001 ● Models without an optical drive (gray) 859514-001 ●...

  • Page 45: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter (4.5 mm, non-PFC) 65-W, for use in HP Notebook PC and HP 250/256 G5 Notebook PC models 710412-001 65-W EM, for use in HP Notebook PC models 714635-850 65-W, for use in HP 250/256 G5 Notebook PC models...

  • Page 46: Display Assembly Subcomponents

    HD, touch screen (BrightView) 809612-010 ● HD, non-touch screen (BrightView) 847654-003 ● FHD, non-touch (BrightView) 842463-006 For use in HP 250/256 G5 Notebook PC models: ● 864124-001 864125-001 ● Hinges (left and right) 855006-001 Display cable (includes display panel cable and webcam/microphone cable)
  • Page 47 813944-001 Webcam/microphone module For use in HP Notebook PC models: 709372-030 ● ● 766523-019 For use in HP Notebook PC and HP 250/256 G5 Notebook PC models: ● 861336-001 ● 861337-001 Antenna (includes wireless antenna cable and transceiver) Single 854985-001...

  • Page 48: Mass Storage Devices

    256 GB 865902-002 128 GB (for use in HP Notebook PC models) 827560-021 128 GB (for use in HP 250/256 G5 Notebook PC models) 861334-001 256 GB (for use in HP 250/256 G5 Notebook PC models) 861335-001 Hard drive, SATA; does not include brackets, connector board, or cable): For use in HP Notebook PC models: ●...
  • Page 49 Item Component Spare part number For use in HP Notebook PC and HP 250/256 G5 Notebook PC models: ● 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005 ● 1-TB, 5400-rpm, 2.5-in 778192-005 1-TB, 5400-rpm, 2.5-inch (for use in India) 676423-855 ●...
  • Page 50 Chapter 3 Illustrated parts catalog...

  • Page 51: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 52: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 54 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 55: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 56: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Optical Drive

    Spare part number DVD+/-RW Double-Layer SuperMulti Drive for use in all models 858505-001 DVD+/-RW Double-Layer SuperMulti Drive for use in HP 250/256 G5 Notebook PC models 908491-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips PM2.0×2.5 screws (1) that secure the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 59: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 60: Bottom Cover

    Bottom cover for use on HP Notebook models without an optical drive 857281-001 Bottom cover for use on HP 250/256 G5 Notebook PC models with an optical drive (gray) 859513-001 Bottom cover for use on HP 250/256 G5 Notebook PC models without an optical drive (gray)
  • Page 61 Start prying at the front of the computer and work around to the back to separate the bottom cover from computer. Remove the bottom cover. Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 62: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 63 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 64: Memory Module

    Memory module Description Spare part number Memory module (PC3L, 12800, 1600-MHz) For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron processors: 8-GB 693374-005 4-GB 691740-005 2-GB 691739-005 Memory module (PC4, 17000, 2133-MHz) For use in models with 6th and 7th generation Intel Core processors: 8-GB 820570-005 4-GB...
  • Page 65 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 66: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board (includes cable) 855007-001 Before removing the optical drive board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 813965-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: Hard Drive

    Hard drive for use in HP Notebook PC models: 2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005 Hard drive for use in HP Notebook PC and HP 250/256 G5 Notebook PC models: 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in...
  • Page 69 Lift the hard drive assembly from the computer (3). To remove the hard drive connector board, pull the connector away from the drive to remove it (1). To remove the hard drive cable from the connector board, disconnect the cable from the connector on the board and remove it (2).
  • Page 70 Remove the hard drive brackets from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Rtc Battery

    RTC battery Description Spare part number RTC battery 760828-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Usb Board

    USB board Description Spare part number USB board (includes cable) 855010-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Solid-State Drive (Ssd)

    865902-002 Solid-state drive, 128-GB, M.2, for use in HP Notebook PC models 827560-021 Solid-state drive, 128-GB, M.2, for use in HP 250/256 G5 Notebook PC models 861334-001 Solid-state drive, 256-GB, M.2, for use in HP 250/256 G5 Notebook PC models...

  • Page 74: Solid-State Drive Board

    Solid-state drive board Description Spare part number Solid-state drive board (includes cable) 850946-001 Before removing the solid-state drive board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory and 5th or 6th generation Intel Core processors 815238-001 Heat sink for use in models with UMA graphics memory and 5th or 6th generation Intel Core processors 815237-001 Heat sink for use in models with discrete graphics memory and 6th generation Intel Pentium or Celeron 816604-001...
  • Page 76 Remove the heat sink assembly from the system board (2). NOTE: Heat sink appearance may vary. Discrete graphics UMA graphics ● Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77 ● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...

  • Page 78: Fan

    Description Spare part number 813946-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 79 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 80: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 855011-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: System Board

    All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in HP Notebook models (Discrete graphics memory; non-touch screen): Intel Core i7-7500U processor and 4 GB of discrete graphics memory (R7M1-70) 903786-xx1 ●...
  • Page 82 Intel Pentium N3450 processor 903801-xx1 ● Intel Pentium N3160 processor 854949-xx1 For use in HP 250/256 G5 Notebook PC models (discrete graphics memory; non-touch screen): ● Intel Core i5-7200U processor and 2 GB of discrete graphics memory 909212-xx1 ● Intel Core i5-6200U processor and 2 GB of discrete graphics memory 858580-xx1 ●...
  • Page 83 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 84 Lift the system board out of the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Display Assembly

    Teal models 854990-001 Realtree Xtra models 864542-001 Iris purple models 901745-001 Powder blue models 908025-001 Soft lilac models 908026-001 Minty green models 908027-001 Display enclosure for use in HP 250/256 G5 Notebook PC models: Black models 859511-001 Component replacement procedures...
  • Page 86 855006-001 Webcam/microphone module for use in HP Notebook PC models: 709372-030 766523-019 Webcam/microphone for use in HP Notebook PC and HP 250/256 G5 Notebook PC models: 861336-001 861337-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 87 Remove the four Phillips PM2.5×6.5 screws (1) (two from each hinge) and one broadhead Phillips PM2.0×2.0 screw (2) (on the left hinge) that secures the display assembly to the computer. Separate the display from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 88 To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) To remove the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure.
  • Page 89 Remove the display panel from the computer. To remove the display hinges: For each hinge, remove the two Phillips PM2.5×3.5 screws (1) and the two broadhead Phillips PM2.5×2.5 screws (2) that secure each hinge to the display enclosure. Remove the display hinges (3). Component replacement procedures...
  • Page 90 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure (1), and then remove the cables (2). To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2).
  • Page 91 Use the following image to determine proper cable routing for the display cable and the wireless antennas. (1): Display hinge (2): Display cable routing path (3): Antenna cable routing path Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 92: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 813945-011 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 93: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 855012-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 94: Top Cover/Keyboard

    908028-xx1 Soft lilac models 908029-xx1 Minty green models 908030-xx1 Top cover/keyboard for use in HP Notebook PC and HP 250/256 G5 Notebook PC models: Black models 855027-xx1 Silver models 905891-xx1 Top cover/keyboard for use in HP 250/256 G5 Notebook PC models:...
  • Page 95 For use in country Spare For use in country Spare For use in country Spare or region part or region part or region part number number number France -051 Romania -271 United Kingdom -031 Germany -041 Russia -251 United States -001 Component replacement procedures...
  • Page 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 97: Using Setup Utility (Bios) In Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 98 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier.

  • Page 99: Using Setup Utility (Bios) In Windows 10

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 100: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 101: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 102: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 103: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders ● periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 104: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 105: Recovering Using Hp Recovery Partition (Select Products Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. The Minimized Image Recovery option is recommended for advanced users only. All hardware-related ● drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 106 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 9 Backing up, restoring, and recovering in Windows 7...

  • Page 107: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 108: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 109: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 110: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 111: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 112 104 Chapter 10 Backing up, restoring, and recovering in Windows 10...

  • Page 113: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 114 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 115: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 1994 g 4.40 lb 3 cell battery 2040 g 4.50 lb 4 cell battery Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 116: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment BrightView Brightness 200 nits (touch) 220 nits (non-touch) Viewing angle Backlight WLED Graphics adapter Thickness 3.2 mm (touch) 3.8 mm (non-touch) Hard drive specifications, hybrid drives 1000-GB*, 8 GB NAND hybrid SSD Dimensions Height...

  • Page 117: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g Interface type SATA SATA SATA...

  • Page 118: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 520 MB/s Up to 540 MB/s Random Read Up to 60K IOPs...

  • Page 119: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...
  • Page 120 112 Chapter 12 Specifications...

  • Page 121: 13 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 122 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 123 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 124 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 125: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 126 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 118 Chapter 13 Statement of memory volatility...

  • Page 127: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 128: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 129: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 130: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 131 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 132 124 Chapter 14 Power cord set requirements...

  • Page 133: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 134 126 Chapter 15 Recycling...

  • Page 135: Index

    Index chipset, product description 5, 13, AC adapter and battery 23 electrostatic discharge 44 action keys 28 components for the HP Notebook 15 equipment guidelines 46 identifying 27 computer model esc key, identifying 27 airplane mode key 28 bottom 29...
  • Page 136 38 lights optical drive, identifying 22 removing 80, 81 AC adapter and battery light 23 original system recovery 96, 101 HP PC Hardware Diagnostics (UEFI) caps lock 25 using 105 drive 22 packaging guidelines 45 HP Recovery Manager 96...
  • Page 137 USB 3.0 port, identifying 23 recovery 96 security cable 22 USB board discs 100, 102 solid-state drive removing 64 HP Recovery Manager 96, 101 illustrated 40 spare part number 35 media 102 removal 65 starting 102 spare part number 35, 40, 65...
  • Page 138 wireless antenna illustrated 39 wireless antennas removing 82 wireless certification label 30 wireless, product description 3, 8, 11, 14, 18 WLAN antennas, identifying 21 WLAN device 30 WLAN label 30 WLAN module illustrated 34 removing 54 workstation guidelines 45 130 Index...

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