Huawei SUN2000 Quick Start Manual
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Huawei SUN2000 Quick Start Manual

Solar inverter
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HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
HUAWEI SUN2000 Inverter Warranty and
Service Conditions
Huawei Technologies (Australia) Pty Ltd
HUAWEI Confidential and Proprietary
Page1, Total7
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Summary of Contents for Huawei SUN2000

  • Page 1 HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions HUAWEI SUN2000 Inverter Warranty and Service Conditions Huawei Technologies (Australia) Pty Ltd HUAWEI Confidential and Proprietary Page1, Total7...
  • Page 2 HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions Huawei Solar Inverter Warranty and Service Conditions These warranty and service conditions apply to the following products:  SUN2000L-2/3/4/4.6/5KTL  SUN2000-2/3/4/4.6/5/6 KTL-L1 SUN2000-5/6KTL-M0   SUN2000-5/6KTL-M1 SUN2000-8/10/12/15/17/20KTL-M0   SUN2000-8/10/12/15/17/20KTL-M2 SUN2000-29.9KTL ...

  • Page 3: Warranty Period

    HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions At your option, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

  • Page 4: Warranty Services

    3. In order to remotely upgrade the latest firmware to ensure battery life, the battery is highly recommended to connect to the Huawei FusionSolar SmartPV management system. 4. After the battery is purchased, the installation needs to be completed within one month. If the battery fails, it needs to be reported within two weeks.
  • Page 5 *Huawei will use commercially reasonable efforts to ship a replacement device (LUNA excluded) within two business days after an RMA is issued, and to ship a replacement LUNA within thirty Calendar days after an RMA is issued.
  • Page 6 If Huawei cannot fulfill its service commitments within the committed time period due to non-Huawei causes, Huawei shall not be liable for the failure to meet the SLA commitments. If on-site service is required, traveling time is excluded from the SLA time.
  • Page 7 System damage directly caused by problems in customer’s infrastructure. Huawei Service Organization Huawei has built up an extensive service organization world-wide. We are serving our customers with warranty services and spare parts for a wide range of technologies. For support of the warranty services for SUN2000 products, Huawei has defined a support...