Canon PRISMAsync v3.2 Technical & Service Manual
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Canon PRISMAsync v3.2 Technical & Service Manual

For imagepress c7010vps series, c7011vps series
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PRISMAsync v3.2
for
imagePRESS
C7010VPS Series
C7011VPS Series
Technical
Service
Manual
January 5, 2015
COPYRIGHT  2015 CANON Inc.
CANON PRISMAsync v3.2 for imagePRESS C7010VPS Series/C7011VPS Series PRINTED IN U.S.A.
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  • Page 1 PRISMAsync v3.2 imagePRESS C7010VPS Series C7011VPS Series Technical Service Manual January 5, 2015 COPYRIGHT  2015 CANON Inc. CANON PRISMAsync v3.2 for imagePRESS C7010VPS Series/C7011VPS Series PRINTED IN U.S.A.
  • Page 2 Edition 2014-12...

  • Page 3: Table Of Contents

    Turn on the system............................Turn off the system............................Restart the system............................52 Restart the copier only........................... Restart copier after error in copier........................55 Chapter 6 The Settings Editor......................57 The Settings editor............................Chapter 7 Service procedures......................Controller compatibility..........................Hardware components overview........................Access internal components......................... PRISMAsync V3.2...
  • Page 4 Omapp does not work........................... Important media printer adjustments....................Appendix D: System log files........................How to create a datadump file......................146 How to create a trace file........................148 How to create a trace file including the printer logging..............Appendix E: Engine reports.........................153 PRISMAsync V3.2...
  • Page 5 Contents Engine reports............................Appendix F: The Trapping editor........................ The Trapping editor..........................Appendix G: EAC document........................161 EAC model number overview....................... Appendix H: System overview........................System overview............................162 PRISMAsync V3.2...
  • Page 6 Contents PRISMAsync V3.2...

  • Page 7: Chapter 1 Preface

    Chapter 1 Preface...

  • Page 8: Preface

    This Service Manual is written for world-wide markets. As such it may contain information relating to accessories or licensed functionality not supported by Canon U.S.A., Inc. as of the date of the manual publication. Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
  • Page 9 RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. CAUTION WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT, BESTEHT EXPLOSIONSGEFAHR. GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN. Chapter 1 - Preface PRISMAsync V3.2...
  • Page 10 Preface Chapter 1 - Preface PRISMAsync V3.2...

  • Page 11: Chapter 2 Introduction

    Chapter 2 Introduction...

  • Page 12: Features

    Features Introduction This Service manual describes the service aspects of the PRISMAsync V3.2 controller for imagePRESS C7010VPS/C7011VPS. The PRISMAsync colour controller sets the tone for all colour print production on the imagePRESS C7010VPS/C7011VPS printers. High processing power, professional colour management, ease of use and superb media handling, all ensure consistent output at every stage.

  • Page 13: Chapter 3 Installation

    Chapter 3 Installation...

  • Page 14: Passwords

    Browse to [Configuration]→[Security] and select Reset the system administrator password. Enter the Service password (675756) Confirm your choice. Now the System Administrator password is reset to the factory default. (71617000) This password can be used to set the new passwords. Chapter 3 - Installation PRISMAsync V3.2...

  • Page 15: Installation Sequence

    • Contact the Network Administrator for the following settings: - The Hostname of the system - Static IP-address or DHCP - Subnet mask, Gateway, DNS-server Environment • A networked computer (PC or Mac OS) must be available close to the copier. Chapter 3 - Installation PRISMAsync V3.2...

  • Page 16: Assemble The Operator Panel

    Assemble the Operator panel Before connecting the PRISMAsync to the engine it is necessary to assemble the Operator panel. For the assembly instructions refer to the imagePRESS C7010VPS/C7011VPS engine service manual (chapter 2 installation). Chapter 3 - Installation PRISMAsync V3.2...

  • Page 17: Unpack The Prismasync

    Check the contents of the box Provide the customer with the Safety Notice and User Documentation and Printer Driver Notice. http://downloads.oce.com/ The user documentation can also be downloaded from NOTE Also see the engine service manual. Chapter 3 - Installation PRISMAsync V3.2...

  • Page 18: Install The Prismasync Supports/Pedestals

    Replacement of the installed supports 1. Remove the 4 supports installed on the PRISMAsync controller. The removed supports and screws will not be used. 2. Install the supports delivered with the PRISMAsync controller (4x M3x16 Hex bolt). Chapter 3 - Installation PRISMAsync V3.2...

  • Page 19: Connect The Prismasync

    Action Connect one side of the Ethernet crossover-cable to the lower RJ45 connector on the backside of the PRISMAsync (Command/Status). Connect the other side to the RJ45 connector on the backside of the copier. Chapter 3 - Installation PRISMAsync V3.2...
  • Page 20 Connect the other side of the Ethernet cable to the Ethernet wall-outlet Connect the power Step Action Connect recessed end of the power cable to the power connector on the back of the PRISMAsync. Chapter 3 - Installation PRISMAsync V3.2...
  • Page 21 NOTE Do not bundle the power cable with the data cables. Guide the bundle in a loop going upwards and then downwards. NOTE Make sure there is not too much tension on the connectors. Chapter 3 - Installation PRISMAsync V3.2...
  • Page 22 NOTE Fasten the tie wrap without drawing the cables too tight. The tie wrap can be released and reused. Chapter 3 - Installation PRISMAsync V3.2...

  • Page 23: Finish The Installation

    Consult the customer for the new sleep mode setting. When the PRISMAsync is installed and all the appropriate settings are made, always make a backup of these settings. See: "Service Mode" in Maintenance and Service Mode on page 31 Chapter 3 - Installation PRISMAsync V3.2...
  • Page 24 Ask the customer to make sure that all media (CDs and/or USB sticks) shipped with the PRISMAsync are stored in a safe location. CAUTION Do not store any media or paper (USB keys or reports) inside the PRISMAsync be‐ cause of fire-hazard. Chapter 3 - Installation PRISMAsync V3.2...

  • Page 25: Using The Prismasync

    Chapter 4 Using the PRISMAsync...

  • Page 26: The Operator Panel

    • Create a trace log on a USB stick. If an 11504 error is displayed, insert a USB stick and press this key to create a trace log on the stick. 4. USB port Used for: • Connect spectrophotometer for calibration • USB-stick for software installation • USB-stick for backup/Restore Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 27 The machine will stop soon, e.g. because an output location is almost full or more paper is required. • Red: The machine has stopped, e.g. because a required media type is not available or an error has occurred. Operator attention is required. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 28: System Settings

    Press the button to force a test print from the current job. This print is used for evaluation of Print quality. • [Local key operator settings] Get direct access to a number of important key operator settings in the Settings Editor on the PRISMAsync controller. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 29 • [DNS suffix follows domain] • [Test the TCP/IP connection] • [DHCP enabled] • [TCP/IP address] • [Subnet mask] • [Default gateway] • DNS 1 • DNS 2 • WINS 1 • WINS 2 Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 30 • [IPv6 link local address] • [IPv6 prefix length] • [IPv6 gateway] • IPv6 DNS 1 • IPv6 DNS 2 5. [System settings] • [Date and time] • [System of measurement] • [Time zone] Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 31: Maintenance And Service

    3. [Clean the clean roller (main unit)] If dirt or stripes appear on printed output, clean the roller inside of the main unit. The procedure takes approximately one minute to finish Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 32 Engine service mode (during printing) on page 38 For a detailed description see: Service mode and the engine state Below you will find an overview of how to enter service mode and the corresponding engine state. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 33 Engine state: On with error Select [Go to service mode] Status bar: Off on error screen Level=low Purpose: • To analyse the engine and PRIS- MAsync in an error situation Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 34 [Go to service mode] . Select [Enter System Serv- ice] or [Engine Service] NOTE The Engine Service mode (during printing) is only accessible via the [Maintenance] tab in normal user mode. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 35: System Service Mode (Prismasync Service Mode)

    The SDS is used by the FST to configure, diagnose, backup and restore settings, for the print engine, accessories and PRISMAsync controller. System service mode (PRISMAsync service mode) [2] Service Diagnostic System 1. Service Copy Mode Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 36 In the service mode a sorted list of all durables and periodically replaceable parts of the engine and accessories can be generated and displayed on the LUI. The list is sorted by Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 37 The most recent Key Operator Maintenance actions are presented on the screen 13. Modifications An overview of the modifications on the system is presented on the screen. You can view/ register modifications for the copier, the scanner and the PRISMAsync controller. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 38: Engine Service Mode (During Printing)

    The engine service mode is for monitoring and analysis only. This mode can be used during printing. 1. Select [Engine Service] to enter the engine service mode during a print run. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 39 3. From the normal user interface select [Go to the service mode] to switch back to engine service (during printing). 4. The coloured bar on the Dashboard in the normal user interface indicates the engine service mode during printing is still active Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 40 Engine service mode (during printing) 5. To leave the engine service mode and return to the normal user mode, select [Leave Service Mode]. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 41: Colour Adjustments

    The shading correction and media family calibration are executed by using an I1 photo spectrometer. The PRISMAsync supports both UV- and non-UV meters. The customer can set some parameters regarding the engine calibration. These settings are: [4] Set calibration settings Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 42 (Default: 1 Day) [5] Calibration warning In the Colour adjustment tab is displayed which calibration has to be executed as a result of reaching the interval. [6] Calibration Screen Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 43 Using Adobe in-RIP trapping technology, editable trapping settings are in line with settings of Adobe Creative Suite Set of trap parameters can be saved as trap pre-set on Operator panel; default trap pre-set delivered from factory for easy application Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 44 Trap settings are shown on printed job ticket, colour configuration report & selectable for information bar Factory default: trapping disabled [7] Trapping Preset Editor NOTE See the appendix for a description of the trapping presets. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 45: Media Management

    Select a specific media that you want to adjust. Select the Curl correction adjustment. A screen will pop up in which you can enter the values. Descriptive images tell you if these values need to be positive or negative. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 46 Select a specific media that you want to adjust. Select the Registration correction adjustment. [11] Registration correction Result 1. Repeat the procedures for each paper type you want to adjust. 2. The calculated values can be checked in the Settings Editor. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 47: Operator Maintenance

    On the PC the application will start. Enter the password for the application (default: 1836671). When ready, log out from the application and close the web browser. On the Operator Panel click [Next]. On the Operator Panel click [Finish] to exit the wizard for engine maintenance. Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...
  • Page 48 Operator maintenance Chapter 4 - Using the PRISMAsync PRISMAsync V3.2...

  • Page 49: Start, Shutdown And Restart The System

    Chapter 5 Start, shutdown and restart the system...

  • Page 50: Turn On The System

    The controller needs some time to start up. In the beginning the screen will be black. Please be patient until the splash screen is displayed. NOTE In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up situation. Chapter 5 - Start, shutdown and restart the system PRISMAsync V3.2...

  • Page 51: Turn Off The System

    Using the [Shut down now] option can damage the printer. Use the [Shut down now] option only to turn the printer off and on within 10 minutes. Turn off the optional equipment. Chapter 5 - Start, shutdown and restart the system PRISMAsync V3.2...

  • Page 52: Restart The System

    The operator panel displays the message 'Are you sure you want to shut down?'. 2. Touch [Restart]. NOTE In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up situation. Chapter 5 - Start, shutdown and restart the system PRISMAsync V3.2...

  • Page 53: Restart The Copier Only

    4. Switch on the copier. After a few seconds the buttons will turn green again. Restart copier in Normal Mode 1. In Normal mode switch off the copier with the power switch. The following screen will appear. Chapter 5 - Start, shutdown and restart the system PRISMAsync V3.2...
  • Page 54 5. From this point on you have the same situation as previously described (Restart copier in Service Mode). NOTE In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up situation. Chapter 5 - Start, shutdown and restart the system PRISMAsync V3.2...

  • Page 55: Restart Copier After Error In Copier

    Press the [Sleep] button to restart the printer. NOTE The copier will restart without restarting the PRISMAsync. NOTE In some cases the system needs to reboot the engine (max. 2x) to reach the correct start-up situation. Chapter 5 - Start, shutdown and restart the system PRISMAsync V3.2...
  • Page 56 Restart copier after error in copier Chapter 5 - Start, shutdown and restart the system PRISMAsync V3.2...

  • Page 57: Chapter 6 The Settings Editor

    Chapter 6 The Settings Editor...

  • Page 58: The Settings Editor

    Set the Subnet mask of your laptop to 255.255.255.0 On the laptop open an Internet browser (eg. Microsoft Explorer) In the address bar, enter http://134.188.254.11 The Settings Editor will open in your Internet browser. Chapter 6 - The Settings Editor PRISMAsync V3.2...
  • Page 59 The Settings editor [16] Fig. Settings Editor NOTE See the Settings Editor user manual for important printer adjustments for media. Chapter 6 - The Settings Editor PRISMAsync V3.2...
  • Page 60 The Settings editor Chapter 6 - The Settings Editor PRISMAsync V3.2...

  • Page 61: Chapter 7 Service Procedures

    Chapter 7 Service procedures...

  • Page 62: Controller Compatibility

    • Version 1 and Version 2 hardware o DVD player o No sticker at the bottom with the partnumber/codenumber o Red Océ Tag mounted on the front Fig. Océ Red Tag Version 3 hardware • No DVD player anymore Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 63 • The Graphical board MSI- 550GTX (1060131773) is not supported on a V4 controller hardware . In the table below you can find an overview of the compatibility. Item Description V1.x V2.x V1.x V2.x V2.x V3.x WinXP Win7 WinXP Win7 Win7 Win7 Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 64 4GB DDR3 DIMM, SPARE PART 1070026086 GPU, SPARE PART V2.2 V2.2 V2.2 1060131773 MSI N550GTX-TI PCI-E X16 GRAPHIC BOARD 1060115734 NVIDIA GTS450 PCI- E X16 GRAPHIC BOARD 1060127337 USER INTERFACE PANEL TYPE 4 Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 65 PANEL TYPE 4 1060118980 SIGNAL LAMP ASSY v V2.2 --> SW Version V2.x or higher is mandatory for hardware configuration sup- port --> see release notes for performance limitation of specific features Not Supported Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 66: Hardware Components Overview

    USB ports AUX control board Not Used Attention light connection UI panel (DVI) Hard Disk Drives (250GB) Data connections copier DIMMs UI panel System fan Power supply Network card (IPDS) Motherboard NOTE See the Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 67: Access Internal Components

    Rotate the bracket a little in counter clockwise direction to get it out of the PRISMAsync. Be careful with the fixings that hold the PCB boards on their position. [17] Remove the bracket from the PRISMAsync Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 68: Replace The Gpu Board

    Connect the power connector to the board. Re-install middle bracket and the side cover. • Make sure the fixing on the middle bracket is in position. It should fit exactly on the GPU-board. [18] Fixing of the PCI board Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 69 • Check if the old GPU board is the same as the new one. If not, it could be necessary to reinstall system software needs to be re-installed because of a new driver that is needed for this GPU. Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 70: Replace The Ddi Board

    Fix the board with a single screw on the PCI bracket side with a Philips screwdriver. Plug the internal connectors to the board. Re-install middle bracket and side cover. Take care that the fixing on the middle bracket is in position. It should fit exactly on the DDI-board. Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 71: Replace The Aux Control Board

    [20] AUX to Motherboard USB connector Install the board into the PCI slot. • Firmly press the board in the PCI connector. Use the PCI 4 port. It is the lowest PCI connector on the Motherboard. Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 72 Access internal components on page 67 • See Re-install middle bracket and side cover. • Make sure the fixing on the middle bracket is in position. It should fit exactly on the AUX control board. Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 73: Replace The Ddr3 Modules

    DDR3 module in place when the DDR3 module touches the bot- tom of the slot. [22] Inserting DDR3 module [21] Removing DDR3 module Re-install middle bracket and side cover. Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 74: Replace The Hard Disk Drives

    • Plug the power and the SATA connector on the HDD. Repeat steps 2 thru 7 for the other 2 HDDs Re-install middle bracket and side cover. Re-install the system software. Re-installation of the system software on page 100 • See Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 75: Install/Replace The Ethernet Board

    Ethernet board. Re-install system software • If the Ethernet board is installed for the first time (no replacement) there will be no driver installed for it. Therefore you have to re-install the PRISMAsync software. Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 76: Replace The Base Controller

    Connect Harness 22W01 on page 78 • See Re-install middle bracket and side cover. • Take care that the fixing on the middle bracket is in position. It should fit exactly on the boards. Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 77 “old” control- ler. Re-host and install licenses • Since the MAC-address of the PRISMAsync controller has changed it is necessary to re-host the licences. Please contact your local service organization for the new licenses. Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 78: Connect Harness 22W01

    Illustration [23] Harness 22W01 Step Action Be sure the AUX control board is mounted correctly in the PRISMAsync • [24] Connected AUX control board Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 79 [25] Connect harness to AUX board 1. Connect harness 22W1 to the AUX board. 2. Connect standby power supply connector to the AUX board. Disconnect the On/Off motherboard cable • [26] Disconnect On/Off Motherboard cable Chapter 7 - Service procedures PRISMAsync V3.2...
  • Page 80 • [27] Connect harness to On/Off connectors Fasten the harness • Fasten the harness 22W01 with the bundle holder. Make sure no cables or connec- tors can touch the fan. [28] Fasten harness Chapter 7 - Service procedures PRISMAsync V3.2...

  • Page 81: Firmware Upgrades Via Prismasync

    Chapter 8 Firmware upgrades via PRISMAsync...

  • Page 82: Firmware Upgrade Of Engine And Accessories

    • 1 USB key for Printer firmware (FAT32 formatted) • SST (Service Support Tool) version 4.72EK or higher • Create a Canon Firmware USB installation key by using the SST-Tool. • Print the PRISMAsync configuration report, colour configuration report and the printer P_PRINT (Service Mode).
  • Page 83 IMPORTANT Do not switch off the PRISMA- sync and the printer during the installation process. Firmware upgrade; validation As a first step a validation of the firm- ware will take place. Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 84 Switch on all accessories Switch on the printer with the power switch 2. Select [OK] Leave firmware upgrade mode Press [Close] to leave the firmware Up- grade mode. Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 85 SORTER package only and do an in- stallation again. There is no need to go to Safe Download Mode now. Example Additional information Firmware upgrade additional information on page 92 For additional information see Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...

  • Page 86: Firmware Upgrade Of Engine And Accessories (Safe Download Mode)

    • 1 USB key for Printer firmware (FAT32 formatted) • SST (Service Support Tool) version 4.72EK or higher • Create a Canon Firmware USB installation key by using the SST-Tool. • Print the PRISMAsync configuration report, colour configuration report and the printer P_PRINT (Service Mode).
  • Page 87 Action additional Info Go to service mode When the splash-screen is shown, press the [go to service mode] button. Logon to service mode In the next screen, enter the Service Password. Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 88 1. Select the correct firmware to install (iPC7010S) 2. Press 'Upgrade' to start the upgrade process. IMPORTANT Do not switch off the PRISMA- sync and the printer during the installation process. Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 89 DIP switch. Switch to Normal download mode On the backside of the printer, Set the DIP switch SW1 to 'OFF' (Lower posi- tion). Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 90 Example: Main Engine, POD Deck, Finisher AJ2 and 3 knife trimmer will take approx. 45 minutes. If a HCS-F1/G1 is connected the additional time will be approx. 30 minutes. Check the versions Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 91 SORTER package only and do an in- stallation again. There is no need to go to Safe Download Mode now. Example Additional information Firmware upgrade additional information on page 92 For additional information see Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...

  • Page 92: Firmware Upgrade Additional Information

    5. Via scroll bar text can be scrolled back. PRISMAsync at beginning of a row: Message generated by PRISMAsync. Messages with e.g. DLM, EXT ….in front are messages generated by engine. PRISMAsync……. Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 93 For imagePRESS C800 series the ac- cessories are switched on and off by the engine automatically. Pop-up menu is requesting to shut down en- gine and accessories and switch on engine and accessories again. Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...
  • Page 94 PRISMAsync service mode -> Er- ror analyses. The current policy is showed. Af- ter each PRISMAsync the policy is checked again. NOTE Only applicable for PRISMAsync for imagePRESS C800 series. Chapter 8 - Firmware upgrades via PRISMAsync PRISMAsync V3.2...

  • Page 95: Chapter 9 System Software

    Chapter 9 System software...

  • Page 96: System Software

    If the current software reacts in an undefined way and it is obvious that there is no hardware defect, re-installing the software might be a solution. • After replacement of the HDDs. If the HDDs drives have been replaced it is necessary to re-install the software. Chapter 9 - System software PRISMAsync V3.2...

  • Page 97: Preparation Of The Usb-Stick

    USB drive to use: Select the USB drive for writing the software to. Legacy file system: Some antivirus software intervenes with the CreateUSB tool. To make sure the USB-stick is created correctly enable the legacy file system. Chapter 9 - System software PRISMAsync V3.2...
  • Page 98 Please wait until the CreateUSB tool indicates that the USB-stick is ejected and the process is ready Remove the USB-stick from the PC. The USB-stick is now ready for use. The name of the stick is OCEINSTALL After you finish Reuse a USB-stick after installation on page 99 Chapter 9 - System software PRISMAsync V3.2...

  • Page 99: Reuse An Usb-Stick After Installation

    Your USB-stick is now ready for a new installation. NOTE Be aware that the settings you selected at creation of the USB-stick (e.g. "keep existing jobs and settings after installation") will be used after the stick is prepared for reuse. Chapter 9 - System software PRISMAsync V3.2...

  • Page 100: Re-Installation Of The System Software

    Do not switch off the controller during the installation process. At the end of the process the PRISMAsync will switch off automatically. The total process will take approx. 30 minutes. After the PRISMAsync is switched off, remove the USB-stick. Chapter 9 - System software PRISMAsync V3.2...
  • Page 101 Make a new backup of settings NOTE If you installed the software because the controller was exchanged you have to re-host the license because the original license that was stored in the back-up is not valid. Chapter 9 - System software PRISMAsync V3.2...

  • Page 102: Installing Patches

    Select "Start upgrade" in the Settings Editor. In the next window select "Start". 7. Select "OK" A window will pop-up saying, you have to restart the controller after upgrade. Press "OK" until the installation starts. 8. Restart the PRISMAsync and the copier Chapter 9 - System software PRISMAsync V3.2...
  • Page 103 In the next window browse to the location were the EXE-file with the patch resides. Select the file and select “Upgrade” on the Operator Panel. 4. Wait until the installation finishes. When the installation has finished the message ‘Installation successful’ is shown. 5. Restart the PRISMAsync and the copier. Chapter 9 - System software PRISMAsync V3.2...
  • Page 104 “Install” on the Operator Panel. 4. Wait until the installation finishes. When the installation has finished the message ‘Installation successful’ is shown. 5. Restart the PRISMAsync and the copier. Chapter 9 - System software PRISMAsync V3.2...

  • Page 105: Installing A License

    • Browse to the License file on your PC. • Start the upload of the license file. • When the file is uploaded, restart the PRISMAsync and the copier. • Make a backup of the settings Chapter 9 - System software PRISMAsync V3.2...

  • Page 106: Installing The Printer Driver

    After entering the PIN, a window will pop up, asking you to select the appropriate driver. Click on the needed item. The driver will be downloaded to your system. Now you can install it according to the standard installation instruction of printer drivers of your Operating System. Chapter 9 - System software PRISMAsync V3.2...

  • Page 107: Configure The Machine For The Usa

    • Change in the Control panel the regional setting to English-US In the UPD Printer driver • Printing [Preferences]->paper letter-28 Entering [media:] weights When using “Imperial” as measurement system, then all media weights have to be entered according to the following table. Chapter 9 - System software PRISMAsync V3.2...
  • Page 108 Configure the machine for the USA [29] Fig: Table media weights Media weights up to 161.78 grams/square meter must be entered in Bond and media with a higher media weight must be entered as index. Chapter 9 - System software PRISMAsync V3.2...

  • Page 109: Chapter 10 Troubleshooting

    Chapter 10 Troubleshooting...

  • Page 110: Troubleshooting

    Check that the problems are not caused by trying to print a specific job. If other jobs are printed correctly, then focus on the problematic job. Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 111: Check External Connections

    15-pin D-sub cable to operator panel is connected. 9-pin D-sub cable to Operator attention light is connected Cables in the backside of the Operator panel are connected (Remove the cover on the backside of the operator panel). Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 112: Checking Internal Components

    Look for obvious loose boards. Reseat each board including DDR3 modules. Look for obvious loose connectors. Reseat each connector firmly. Replace the Hard Disk Drives on Be sure that HDDs are connected to the right SATA port. See page 74 Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 113: Comprehensive System Inspection

    • Each board required is: - Present - Installed in the correct slot - Well-seated - Appears undamaged • Required cables (if applicable) are - Present - Firmly connected in the correct connectors - Appear undamaged Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 114 - Appear undamaged System fan • The system fan is: - Present - Correctly installed - Appears undamaged • System fan cables are: - Present - Firmly connected in correct motherboard connector (SYS_FAN1) - Appears undamaged Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 115: Diagnose Leds

    The function of the LEDs are 1. 3.3 Volt 2. 5 Volt 3. 12 Volt 4. 24 Volt Note: • The board is mounted upside down in the PRISMAsync, so it might be difficult to check the boards. Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 116 LEDCPRDYN1) Yellow Is OFF when CPRDYN is active. Indicating that the con- troller PC is ready. LEDPRDYN1) Yellow Is OFF when PRDYN is active. Indicating that the En- gine / Test PC is ready. Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 117 Green OFF when HARD RST Button pushed LEDTST[5] Green Always ON LEDTST[6] Green Always ON LEDTST[7] Green Flashing when PCI Express clock is detected. LEDCPLDDONE Green Is ON when CPLD is powered and programmed Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 118: Error Messages And Conditions

    - Check cables to HDD Replace HDDs FPGA Led on DDI stays red - Check cable to DDI board Replace cable Replace DDI board PLL lock led is off. - Check cable to DDI board Replace cable Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 119 The prob- necessary to correct the Permanent Error lem in that unit can cause a defect or problem. You can reset the can cause a damage to the customer error in KOM. or environment. Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 120 Lost Physical Com- Check your Ethernet cross-over cable. Reboot the sys- mand Connection with tem. Print Engine 11529 No Physical Connec- Check connection between operator panel and PRISMA- tion with On/Off Con- sync. troller Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 121 2279991 Operator recoverable A normal error in the copier, like a paper jam. It also error in copier comes with a description to determine where the error occurred. Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 122: 11504 Error Screen Behaviour

    This only applies when the software version has not been changed. Trace log After a 11504 error occurs, a trace log is automatically created. 1. You can insert a USB key to export the trace log or touch the screen to exit. Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 123 2. After you inserted the USB key, press the USB key icon to store the logging on the USB key. 3. After the trace log files are copied to the USB key, the USB icon disappears and you can remove the USB key. Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 124 The [Delete all Jobs] button is only visible the second time a 11504 error occurs. After all print jobs are deleted, the system will reboot and start up normally. Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 125: Handling Of 11504 Mre

    • Do not switch off thePRISMAsync during the Hansiplast procedure. If the PRISMAsync is switched the software has to be installed manually. • After completion the settings will be restored just like when you do a manual restore after a backup. Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 126: Beep Codes Prismasync

    Processor error 8042 Gate A20 test error (cannot switch to protected mode) General exception error (processor exception interrupt error) Display memory error (system video adapter) AMIBIOS ROM checksum error CMOS shutdown register read/write error Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 127 This will reveal the malfunctioning card. If the system video adapter is an add-in card, replace or reseat the video adapter. If the video adapter is an integrated part of the system board, the board may be faulty. Chapter 10 - Troubleshooting PRISMAsync V3.2...
  • Page 128 Beep codes PRISMAsync Chapter 10 - Troubleshooting PRISMAsync V3.2...

  • Page 129: Chapter 11 Appendix

    Chapter 11 Appendix...

  • Page 130: Appendix A: Specifications

    All Hard Disk Drives and memory modules integrated in one system must all have: • the same brand, model for the Hard Disk Drives • the same brand, model, organization and layout for the memory modules Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 131: Connectivity

    • static/auto IP (BOOTP, DHCP) • SNMP v1-v3 support - Host resources MIB - System group MIB - Printer MIB - Job MIB - Job Monitor MIB • Embedded WebServer - WEB Settings Editor - Operator Maintenance Application Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 132: Appendix B: Parts Overview

    POWER SUPPLY 600W PEDESTAL (4X) + TIEWRAP SYSTEM FAN 120MM USB KEY PCI-E X16 GRAPHIC BOARD HARNESS 22W01 ETHERNET BOARD ROHS (IPDS) INDUSTRIAL CONTROLLER iBase NOTE For the part numbers see the parts catalogue. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 133: Appendix C: Tips & Tricks

    Reboot the PRISMAsync. If during the boot sequence Beep codes are heard, count the number of Beep codes PRISMAsync on beeps. Compare the number with the number given in the chapter page 126. If the number of beeps is 1, 2 or 3 check the memory modules. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 134: How To Print Transparencies With Best Quality

    3. Make the screening for text and images the same for 600 dpi printing (No screen jump will occur) 4. Make a new preset if you do not want to do this for all jobs Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 135: How To Improve Black Density On The Print

    Gloss-setting. However the Fine-Black setting will also change when you change the Gloss- Setting. The following relation exists: Gloss Fine Black Please take care that this setting can only be used for Plain paper. (So not for coated, vellum etc.) Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 136: Strange Colors After Editing Cmyk Curves

    To overcome these differences you have to either edit the curve for all halftones or force the system to print text and images with the same halftone. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 137: Omapp Does Not Work

    The problem is caused by the fact that the PRISMAsync was turned on before the engine is turned on. To solve the problem, shut down the whole system and switch off the optionals. Then turn on the optionals, turn on the copier and finally turn on the PRISMAsync. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 138: Important Media Printer Adjustments

    - Decrease the 0.0 mm changed if the fold place- setting value to shift the ment is not exactly on the fold placement to the right. centre of the paper. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 139 ITB cleaning ITB cleaning bias fault 0 may be insufficient. If this Decreased values: Lower occurs, increase/decrease ITB cleaning bias the value on a step-by step basis until the symptom is improved. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 140 White patch: choose posi- ded printing when at the tive values. tail end of the media, white areas or fading appears. Fading in high-density area: choose negative val- ues. White areas: choose positive values Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 141 'Tail end white patch correction' starts at 20 mm/0,8" from the tail edge of the media. To make the area bigger, decrease the value. To make the area smaller, in- crease the value. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 142 X elongation Value: -1.00 to To make adjustment (en- Incorrect image size/magni- (0.01%) +1.00%, step largement/reduction) of im- fication in the feed direc- 0.01%, default age size in feed direction tion. 0.00% Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 143 White patch: choose posi- ded printing when at the tive values. tail end of the media, white areas or fading appears. Fading in high-density area: choose negative val- ues. White areas: choose positive values Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 144 ‘Tail end white patch correction’ starts at 20 mm/0,8” from the tail edge of the media. To make the area bigger, decrease the value. To make the area smaller, in- crease the value. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 145 3) uneven glossy areas occur in high-density images and 4) outlines in high-density images blur. Change this setting in small steps and check the output after each adjustment. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 146: Appendix D: System Log Files

    3. Select [Create a new datadump file] 3. To download the file you have to be logged in as [Key operator] or [System administrator]. Select the correct Username and enter the Password. Then click on [Login]. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 147 5. Select the trace file which you want to download. 6. Select [Save] and enter a filename and confirm your choice. 7. Select [OK] to close the window. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 148: How To Create A Trace File

    3. Select [Create a new trace file]. 3. To download the file you have to be logged in as [Key operator] or [System administrator]. Select the correct Username and enter the Password. Then click on [Login]. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 149 5. Select the trace file which you want to download. 6. Select [Save] and enter a file name and confirm your choice. Repeat this procedure if you want to download more than one file. 7. Select [OK] to close the window. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 150: How To Create A Trace File Including The Printer Logging

    3. Select [include printer logging]. 3. To change this settings you have to be logged in as [Key operator] or [System administrator]. Select the correct Username and enter the Password. Then click on [Login]. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 151 A new file is created and added at the top of the list. Trace files are also be generated due to the occurrence of an error and normal logs. If an error occurs and a trace file is generated, the error code will be present in the name of the trace file. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 152 7. Select the trace file which you want to download. 8. Select [Save] and enter a file name and confirm your choice. Repeat this procedure if you want to download more than one file. 9. Select [OK] to close the window. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 153: Appendix E: Engine Reports

    LUI. The prints can be stored on a USB stick when needed e.g. for escalation purposes. Logging of the firmware upgrade During the firmware upgrade a logging is created. This logging can be viewed and checked for analysis and for escalations it can be downloaded. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 154 Engine reports How to view & store engine reports Step Action Remarks Go to service mode. Press button –engine reports Click on -generate new reports- button New reports will be generated Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 155 How to save reports Step Action Remarks Insert a USB key. If no key is inserted, the button – Save Reports to USB- will be greyed-out. Click on one of the buttons to show the desired report Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 156 In picture 1 the lifetime of ITB-WEB and DEV-P-X are displayed. Go to service mode > Copier> Counter> AVE-DRB1 and set the threshold to -0-. In picture 2 the ITB-WEB and DEV-P-X parts are no longer displayed. Result; a more accurate list. [33] Picture 1 Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 157 Engine reports [34] Picture 2 Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 158: Appendix F: The Trapping Editor

    The end of the lightest trap is wrapped around the point where the three objects intersect. In the example the left image shows the miter effect. The right image shows the overlap. Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 159 • Trap 1-Bit Images Ensures that 1?bit images trap to abutting objects. This option doesn't use the Image Trap Placement settings, because 1?bit images use only one color. In most cases, leave this option Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 160 The Trapping editor selected. In some cases, such as with 1?bit images where pixels are widely spaced, selecting this option may darken the image and slow the trapping. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 161: Appendix G: Eac Document

    PRISMAsync iPR C7010VPS series-A3 8321B001AA Figure U10 • Add. Network Adapter 6123B001AA Optional part if IPDS is ordered NOTE Specific parts can be found in the parts catalogue of the engine. The parts are located in the chapters indicated above. Chapter 11 - Appendix PRISMAsync V3.2...

  • Page 162: Appendix H: System Overview

    Appendix H: System overview Appendix H: System overview System overview Illustration Fig. System overview Chapter 11 - Appendix PRISMAsync V3.2...
  • Page 164 Canon Canada Inc. www.canon.ca Canon Europa Inc. www.canon-europe.com Canon Latin America Inc. www.cla.canon.com Canon Australia PTY. Ltd www.canon.com.au Canon China Co., Ltd www.canon.com.cn Canon Singapore PTE. Ltd www.canon.com.sg Canon Hongkong Co., Ltd www.canon.com.hk © CANON INC. & Océ Holding B.V. 2014...

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