Mitsubishi Electric MELCloud Installation And Operation Manual
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Mitsubishi Electric MELCloud Installation And Operation Manual

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Summary of Contents for Mitsubishi Electric MELCloud

  • Page 1 Living Environment Systems MELCloud Installation and operation mitsubishi-les.com...
  • Page 2 Mitsubishi Electric LES provides specialist knowledge for shared success: Listening and understanding. Developing intelligent products. Providing skilled advice. Discovering trends. Shaping the future. Turning expertise into solutions.

  • Page 4: Table Of Contents

    Contents Range of potential uses Always the right shopping temperature Central access Central climate control In the home Compatibility and system requirements Installation of wi-fi adapter MAC-567IF Safety measures 3.1.1 Preparations for installation 3.1.2 Preparations for setting up and using the wi-fi adapter 3.1.3 Preparations for installing, setting up and using the wi-fi adapter Product overview...
  • Page 5 Operation and overview of features Access to MELCloud via app or mobile internet (tablet or smartphone) Access to MELCloud via internet (PC) First Steps in MELCloud 6.3.1 Home 6.3.2 Registering user 6.3.3 System Registration 6.3.4 Edit Building in MELCloud 6.3.5...
  • Page 6 MELCLOUD 06 / Software information 2019...
  • Page 7 MELCloud Simple operation and monitoring With MELCloud, settings and adjustments to the air conditioning, ventilation or heating systems are made via web browser, app or voice commands. All of the units in different locations, buildings and rooms can be conveniently and easily controlled and monitored with a single application.
  • Page 8 MELCLOUD The cloud application can be used to control air conditioning, heat pump and ventilation systems. With the cloud, features can be adjusted, trend archives accessed, any errors sent via e-mail and energy consump tion data displayed. HIGHLIGHTS • Cross-system access to air conditioning, heating and ventilation units.

  • Page 9: Range Of Potential Uses

    Always the right shopping temperature You run a clothing store and are planning to open ten more locations across Europe. MELCloud allows you to centrally access all of the systems. Later upgrades and additions are possible with no effort.

  • Page 10: Central Climate Control

    REGULATION AND CONTROL, NO MATTER WHERE YOU ARE Did you turn off all of the ATA/ATW or Lossnay units before you left home? MELCloud quickly lets you be sure. If some- thing really is still on, switch it off remotely – regardless of where you are.
  • Page 11 MELCLOUD ALL FEATURES AS VIDEO Software information 2019 / 11...

  • Page 12: In The Home

    MELCLOUD In the home • Wireless remote controls. • MELCloud with control suited to different climate situations for convenient operation. 12 / Software information 2019...
  • Page 13 MELCLOUD OVERVIEW OF PRODUCTS IN SAMPLE SYSTEM System component Product name Quantity Remote controller* *Included in M-series As needed Cloud MELCloud 1 per indoor unit / IU (depending on square footage) Software information 2019 / 13...

  • Page 14: Compatibility And System Requirements

    When developing MELCloud, high priority was placed on maximum compatibility with PCs, tablets and smartphones. A product by Mitsubishi Electric, an MELCloud adapter, and an internet connection with a router with wi-fi capability are needed to be able to use the MELCloud.

  • Page 15: Installation Of Wi-Fi Adapter Mac-567If

    Incorrect connection or mounting can lead to failure, heat generation, smoke generation or fire. ►Components from Mitsubishi Electric or other approved components have to be used for the installation. Using an unsuitable component can lead to fire, electrical shock or damage / water leakage.
  • Page 16 MELCLOUD WARNING! ►When connecting the wi-fi adapter, switch off the circuit breaker or unplug the power supply to the indoor unit. Otherwise there is a risk of electrical shock. ►Ensure that the wi-fi adapter plug connector is properly connected to the circuit board of the indoor unit.

  • Page 17: Preparations For Setting Up And Using The Wi-Fi Adapter

    MELCLOUD 3.1.2 Preparations for setting up and using the wi-fi adapter Incorrect handling can have serious consequences, including severe injury or death. WARNING! Comply with the following points. Failure to comply can lead to life-threatening injury. ►Do not disassemble, modify or repair the wi-fi adapter yourself (user).

  • Page 18: Preparations For Installing, Setting Up And Using The Wi-Fi Adapter

    • Mitsubishi Electric is not responsible for any (i) underperformance of a system or any product; (ii) system or product fault; or (iii) loss or damage to any system or product which is caused by or arises from connection to and/or use of any third party wi-fi adapter or any third party wi-fi service with Mitsubishi Electric equipment.

  • Page 19: Product Overview

    MELCLOUD Product overview MODE UNIT RESET MODE No.: Element Description MODE button Select pairing mode. RESET button Resets the system and all settings. LED ERR (error) (orange) Indicates system errors. LED NET (network) (green) Shows the status of the network connection.

  • Page 20: Connecting Wi-Fi Adapter

    MELCLOUD Connecting wi-fi adapter Some ATA/ATW or Lossnay units have a wi-fi adapter ex works. The adapter is then already connected to the respective slot. There are also units that provide an internal box to accommodate the wi-fi adapter. If it has to be retrofitted, follow the instructions below.
  • Page 21 MELCLOUD Holder Holder Screw Wall Screw fixed Cable clamp Screw Setting Power cable to secure Mark for cable Mark for cable Wi-fi adapter 1. The cable from the wi-fi adapter should run down. 2. Mount the holder to the wall such that its mark for the cable points down.

  • Page 22: Mounting By Atw Units

    MELCLOUD EXAMPLE OF MOUNTING ON THE SIDE OF THE INDOOR UNIT Underside of indoor unit Side of indoor unit Indoor unit Corner flap Corner flap Indoor unit 1. Place the power connecting cable in the space on the back of the unit, as shown in the illustration above.

  • Page 23: Setup

    MELCLOUD Setup To set up and use the MELCloud with the internet, perform the following steps or use the included quick reference guide. Initial state Turn on the main switch on the ATA/ATW or Lossnay unit. When the LED display shows the initial state indicated in the right column, the wi-fi adapter can be connected to the router.

  • Page 24: Setup In Wps-Push Mode

    The LED display corresponds to that shown below when the connection between the router and the wi-fi adapter has been established and the connection to the MELCloud started. Note: The LED display returns to the initial state if connection fails.

  • Page 25: Setup In Access Point Mode

    MELCLOUD Setup in access point mode Setup via access point mode is done by connecting the smartphone to the wi-fi adapter and entering the required wi-fi access data. In access point mode this is done by connecting the adapter to the local wi-fi. To set up the unit, the smart- phone is connected to the open wi-fi receiver of the adapter.

  • Page 26: Setup Wps-Pin Mode

    MELCLOUD The LED display corresponds to that shown below when the connection has been established. NOTE! ►It can take a few minutes for the following display to appear. (If the display does not change, press RESET for longer than 10 seconds, e.g. 14 seconds, to start setup again beginning with 4.1.)

  • Page 27: Led Displays

    Connection to MELCloud established Description MODE UNIT (orange) (green) (orange) (green) Communication with MELCloud and communication with indoor unit are started (*1) Communication with MELCloud and communication with indoor unit (*1) (every 5 seconds) ON / OFF / FLASHING (*1) Details of flashing frequency •...

  • Page 28: Operation And Overview Of Features

    To log out of the MELCloud app, click “Settings” and then “Logout” to close the application. To log out of the MELCloud in the mobile web browser, click in the top right corner on the icon “Logout” to close the ap- plication.

  • Page 29: Access To Melcloud Via Internet (Pc)

    DOWNLOAD / ACCESS If you access MELCloud via a PC or web browser, it is not necessary to download from an app store or install the app MELCloud. MELCloud runs directly in the web browser. MELCloud can be accessed directly via https://app.melcloud.com.

  • Page 30: First Steps In Melcloud

    SHOW DEMONSTRATION If you do not wish to register but would just like to look at MELCloud, select “Show Demonstration”: This will take you to a restricted demo version. Note that the live systems cannot be controlled or viewed in demo mode.

  • Page 31: Registering User

    Select “Account registration” to start registration. GENERAL TERMS AND CONDITIONS MELCloud’s general terms and conditions will appear. Read them thoroughly to then accept them once. REGISTRATION (STEP 1 OF 2) As soon as you have accepted the general terms and conditions, you will proceed to the first step of registration. Enter personal and data security information here.

  • Page 32: System Registration

    ATA/ATW or Lossnay unit and to the internet via a wi-fi router. ►It is not possible to register a unit on MELCloud if the unit is not connected to the internet via a Mitsubi- shi Electric wi-fi adapter MAC-567IF-E (or the adapter included in the delivery).
  • Page 33 MELCLOUD EXAMPLE OF ID PLATE FOR WI-FI ADAPTER MAC-567IF-E Also enter the country in which the wi-fi adapter is to be installed by “Country”. All of this information is mandatory to register the unit and is thus marked with *. A unit cannot be registered without this information.

  • Page 34: Edit Building In Melcloud

    ADD BUILDING Under “Add building” enter the name, type, address and postal code of the building. The address and postal code are mandatory. They are needed by MELCloud to be able to provide live weather data. SELECT FLOOR Different floors can be added to your building (e.g. ground floor, 2nd floor, etc.) under “Add floor”. This information is op- tional.

  • Page 35: Alternative Location Positioning In The Map View

    In the next step an image that shows the ATA/ATW or Lossnay unit can be selected. Working with images makes operation of MELCloud easier. This is particularly helpful for systems that are operated by guests or multiple users. You can either select an existing image or take a picture with your mobile device. Detailed infor- mation can be found in section “6.7 Change image”...

  • Page 36: List View And Map View

    MELCLOUD List view and map view The systems can be sorted by buildings and floors in the MELCloud building view. All of the rooms/sections are shown in the overview, allowing direct access to each system. Use the map view to quickly and easily navigate between the individual locations.

  • Page 37: Navigation In Main Menu

    “Manage your account” and “Manage your application settings”. ERROR INDICATION If systems appear in red in the MELCloud, they are faulty. As soon as the error is remedied, the frame around the system and the text colour return to normal.

  • Page 38: System Overview Screen

    MELCLOUD 6.5.1 System overview screen   System overview ATA – air conditioners Switch on/off system 1� 2� The default settings can be saved and named. Easy to change modes. Operating mode 3� 4� Fan speed 5� Air outlet setting 6�...
  • Page 39 MELCLOUD   System overview ATW – Ecodan units Switch on/off system 1� 2� The default settings can be saved and named. Easy to change modes. Operating mode heating circuit 1 3� 4� Operating mode heating circuit 2 (if applicable) 5�...
  • Page 40 7� Communication with server To operate an ATA/ATW or Lossnay unit in MELCloud, select the desired system in the overview screen. The system over- view screen opens. The title is the name of the selected system. The display changes colour and function as a factor of the unit type.
  • Page 41 HOLIDAY MODE Under “Holiday mode” you can give MELCloud a time span in which you will be absent. This will reduce energy con- sumption and prevent unauthorised use of the system when you are gone.

  • Page 42: Frost Protection For The Ata Unit

    MENU STRUCTURE As soon as frost protection has been activated and set, select the systems in the MELCloud for which frost protection is to be activated. To activate frost protection for these systems, select “Continue”. Please keep in mind that in MELCloud it is not possible to select different frost protection settings for different systems.

  • Page 43: Group Control And Holiday Mode

    MELCLOUD Group Control and Holiday Mode In the list view the group setting can be used to control entire groups of units simultaneously. Holiday mode can be activated for all units at once as well. Software information 2019 / 43...

  • Page 44: Holiday Mode

    6.6.1 Holiday Mode Under “Holiday Mode” you can give MELCloud a time span in which you will be absent. This will reduce energy consump- tion and prevent unauthorised use of the system when you are gone. Holiday mode can easily be programmed by entering the starting and ending time.

  • Page 45: Timer

    MELCloud servers. If the internet connection is disrupted during this time, the systems may not be able to be controlled until the connection is re-established. ►Keep in mind that all settings made in MELCloud or directly on another controller overwrite the timer settings.

  • Page 46: Change Image

    TAKE PICTURE (ONLY AS AN APP FOR MOBILE DEVICES WITH BUILT-IN CAMERA) Use the MELCloud app for mobile devices to quickly and easily take a live photo of the building or room, which can then be selected directly in MELCloud.

  • Page 47: Edit / Change Location / Delete

    CHANGE LOCATION (AVAILABLE ONLY AT SYSTEM LEVEL) “Change location” is possible only at the system level. This is the only place where MELCloud shows this option and al- lows you to move systems to different locations in the menu structure. For example, this could be simply moving a sys- tem within a single building or moving a system from one building to another.

  • Page 48: Scenarios

    MELCLOUD Scenarios Scenarios can be used for cross-system control of units, groups of units or multiple locations. The scenarios can be configured as needed. Foe example, scenarios for “Absent” and “Present” can be created. All ATA/ATW or Lossnay units can be changed to the configured operating modes.

  • Page 49: Creating Scenario

    MELCLOUD 6.9.1 Creating scenario The first step is to assign a name to each scenario. The scenarios can be operating states such as cooling/heating or ON/ OFF. Situations such as absent/home can also be used as the name. Assigning situation-based names makes future con- trol via voice commands easier, e.g.

  • Page 50: Scenario Settings

    MELCLOUD 6.9.2 Scenario settings The following section shows examples of the user interfaces of the respective unit types. Select “Back” in the lower left corner to apply the settings for the units. 6.9.3 Editing and setting the features ATA settings – air conditioners...
  • Page 51 MELCLOUD ATW settings – Ecodan Lossnay settings Software information 2019 / 51...

  • Page 52: Reports

    MELCLOUD 6.10 Reports MELCloud automatically saves the collected data and provides an overview in the menu “Reports”. For example, temperatures or the energy consumption of single or multiple systems over a freely definable time span can be simply and conveniently displayed.
  • Page 53 MELCLOUD The time span can either be predefined via the quick selection feature or specified by the user. The desired report is shown clearly. This example shows the temperature course for a certain time span. Software information 2019 / 53...
  • Page 54 MELCLOUD A second example shows the selected modes divided into percentages for a defined time span. Energy consumption information and error messages can be displayed in additional archives. 54 / Software information 2019...
  • Page 55 MELCLOUD The energy use can be displayed for compatible unit types. These are calculated values. Software information 2019 / 55...

  • Page 56: Energy Display For Multisplit Systems

    MELCLOUD 6.11 Energy display for multisplit systems Energy values can be displayed for multisplit systems as well. The following illustration shows the system structure and the compatible unit series. MXZ-F MULTISPLIT ENERGY REPORTING SYSTEM STRUCTURE The kWh value of the outdoor unit...

  • Page 57: Creating Guest Access

    MELCLOUD 6.12 Creating guest access If the systems are intended to be used by more than one person, additional guest accounts can be created with the fea- ture “Guest Access”. Software information 2019 / 57...
  • Page 58 MELCLOUD Accounts can be temporary or permanent, and features can be restricted for the respective user. The installer that handles the system also has access and can access the system if needed. 58 / Software information 2019...
  • Page 59 MELCLOUD CHANGING OF OWNERSHIP NOTE! ►Please keep in mind that ownership rights that have been transferred cannot be returned without the consent of the new owner. “Change of Ownership” can be used to completely or partially transfer the rights to a different user. Once the process has been completed, the new owner has to decide whether the previous owner will retain access to the systems for which ownership was transferred.

  • Page 60: Restriction Of Features With Melcloud

    MELCLOUD 6.13 Restriction of features with MELCloud When an optional cable remote control is used, features can be restricted if necessary. For example, switching from heat- ing to cooling (summer-winter switch) can be locked on a remote control. DISABLING FEATURES OF THE PAR-33/40MAA...

  • Page 61: Compatibility With Alexa And Google Home

    Voice commands via an Alexa and Google Home can be used to control all of the ATA/ATW and Lossnay units. This is particularly simple with the predefined MELCloud comfortable climate – one sentence suffices: “Alexa, activate Absent” is enough to switch off the respective units. If the systems are to be activated again, simply say, “Alexa, select scenario Home”.

  • Page 62: Settings

    MELCLOUD 6.15 Settings 6.15.1 General information on “Settings” “Settings” allows access to all of the important elements of user management of MELCloud. Changes and additions can quickly be made at the system, user or application level here. MANAGE YOUR EQUIPMENT There are three options under “Manage Your Equipment”:...

  • Page 63: Manage Your Account

    Under “Personal information” you can update your name, address, postal code, phone number or country of residence. Try to keep your personal information as current as possible. MELCloud uses it to provide service best suited to your spe- cific situation.

  • Page 64: Compatible Device Series

    MELCLOUD 6.16 Compatible device series Ecodan ERST17D-VM2D MFZ-KT60VG SFZ-M35VA PEAD-M140JA EHSC-VM6EC EHST20D-VM6D MFZ-KJ50VE SFZ-M71VA PEAD-M60JA ERSE-YM9EC ERST20D-VM2D SFZ-M50VA MSZ-HR35VF PEA-M250LA ERST20C-VM2C EHST20C-VM6D MSZ-DM35VA MSY-TP35VF * PCA-M50KA ERSD-VM2C ERST20C-VM2D MSZ-HR42VF Mr. Slim PCA-M100KA EHPX-YM9C ERST30D-VM2ED MSZ-LN25VG2 W PLA-ZM35EA PKA-M60KAL EHPT20X-VM6C EHST30C-MED...

  • Page 65: Data Protection

    MELCLOUD Data protection • All of the user data for the time in which the system is used are saved here. • All other data are deleted when the system is deleted. More information on data protection can be found under https://emea.mitsubishielectric.com/de/privacy/index.html.

  • Page 66: Faqs

    Verify that local controllers or other control systems or users are not overwriting MELCloud commands and that they do not contradict MELCloud. If you use the timer feature in MELCloud, delete all timer settings in your local controller or vice versa to avoid contradic- tory information.
  • Page 67 Right now it is not possible to control the system via MELCloud with the wi-fi adapter MAC-567IF-E without being con- nected to the internet. You have to be connected to the internet at all times to be able to use MELCloud.
  • Page 68 For more information, please refer to the relevant operation manuals. No liability is assumed for the correctness of the information and illustrations provided. Not all products are available in all countries. Art. no. DE-00176 Version 01/2021 / © Mitsubishi Electric Europe B. V.

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