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Canon imagePRESS Server G200 Configuration And Setup

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Configuration and Setup
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Summary of Contents for Canon imagePRESS Server G200

  • Page 1 Canon imagePRESS Server G200 Configuration and Setup...
  • Page 2 © 2017 Electronics For Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45176462 *45176462* 11 December 2017...

  • Page 3: Table Of Contents

    Configuration and Setup Contents Contents Introduction ................. 9 Terminology, conventions, and documentation resources .
  • Page 4 Configuration and Setup Contents Viewing and modifying the configuration settings ........... . 26 Access Configure from Command WorkStation .
  • Page 5 Configuration and Setup Contents Configuring security features ..............65 Filtering IP addresses and ports .
  • Page 6 Configuration and Setup Contents FreeForm 1 Record Length ..............74 Native Document settings .
  • Page 7 Configuration and Setup Contents Cannot connect to the imagePRESS Server with Command WorkStation or utilities ......97...
  • Page 8 Configuration and Setup Contents...

  • Page 9: Introduction

    Note: For information about how to configure the printer, see the documentation accompanying the printer. Terminology, conventions, and documentation resources This document uses the following terminology and conventions to refer to the Canon imagePRESS Server G200, printer, and supported operating systems.

  • Page 10: General Precautions For Working With The Imagepress Server

    Configuration and Setup Introduction The following documentation resources are available for the Canon imagePRESS Server G200. Resource Description User documentation Documents in this set: Color Printing, Configuration and Setup, Fiery Productivity Package, Printing, Utilities Online help • Help can be accessed directly from each Fiery application or by going to help.efi.com.
  • Page 11 Configuration and Setup Introduction Caution: Do not block the vents on the imagePRESS Server or otherwise restrict airflow. Leave clearance around all vents and ensure that nothing falls into the vents. Caution: Do not make mechanical modifications to the system. The safety and regulatory compliance of modified equipment cannot be guaranteed.

  • Page 12: Requirements

    Configuration and Setup Requirements Requirements The operating system on the imagePRESS Server is Linux. Ethernet connection requirements The imagePRESS Server network port supports the standard Ethernet network speeds and cable categories listed in the following table. Network speed Cable category 10BaseT Category 3 or later 100BaseTX...

  • Page 13: Internet Protocol (Ip) Requirements

    Configuration and Setup Requirements The imagePRESS Server supports TCP/IP and UDP/IP (IPv4 or IPv6), including: • Bonjour Note: Bonjour allows the imagePRESS Server to act as a Bonjour printer when communicating with Mac computers. • DHCP • • HTTP • IMAP •...

  • Page 14: Installing And Configuring Printer Drivers

    Configuration and Setup Requirements Client computer requirements The imagePRESS Server utilities software, printer drivers, and online help are supported for Windows and Mac client computers. Installing and configuring printer drivers Before you can print from a client computer to the imagePRESS Server, you must first install a printer driver on each client computer and then configure them to include imagePRESS Server and printer installed options.

  • Page 15: Requirements For Mac Client Computers

    Configuration and Setup Requirements System requirements for Windows client computers The following table lists the system specifications required to install and use imagePRESS Server utility applications and printer drivers on Windows client computers. System requirement Description Processor Pentium 4, 1.0 GHz or faster Memory (except for Command WorkStation) 500MB (2GB recommended) Hard disk space (except for Command WorkStation)

  • Page 16: System Requirements For Command Workstation And Webtools

    Configuration and Setup Requirements System requirements for Command WorkStation and WebTools The following specifications are required to install and use Command WorkStation or WebTools on a client computer. Note: The imagePRESS Server supports Command WorkStation and WebTools by default (no configuration is required).

  • Page 17: Mobile Device Requirements

    Configuration and Setup Requirements Mobile device requirements You can print directly from a wireless mobile device to the imagePRESS Server, using the imagePRESS Server Direct Mobile Printing feature. The printer default paper size is used for all Direct Mobile Printing jobs. Mobile devices must be on the same wireless subnet as the imagePRESS Server.
  • Page 18 Configuration and Setup Requirements Scanning Application On Windows On Mac Notes Adobe Acrobat 9, 10 9, 10 Adobe Photoshop CS5.5, CS6 CS5.5 Supported on 32-bit only. OmniPage Pro 17, 18...

  • Page 19: Integrating The Imagepress Server Into Your Network

    Configuration and Setup Integrating the imagePRESS Server into your network Integrating the imagePRESS Server into your network Your service technician ensures that the imagePRESS Server is correctly installed at your site, the power supply and cooling are adequate, and the required cables are connected. Hardware description Important: When the imagePRESS Server is in use, do not connect or disconnect the network cable connected to the printer or disable the network functions.

  • Page 20: Steps To Integrate The Imagepress Server Into Your Network

    Configuration and Setup Integrating the imagePRESS Server into your network Figure 2: imagePRESS Server connector panel 1 USB ports (x6) 2 Power connector 3 Network port 4 Scan crossover connector (10/100 BaseT) 5 Printer interface connector 6 Duct 7 Power switch Steps to integrate the imagePRESS Server into your network This procedure provides an overview of the steps required to integrate the imagePRESS Server into your network and print environment.

  • Page 21: Powering The Imagepress Server On Or Off

    Configuration and Setup Integrating the imagePRESS Server into your network Important: For the connection between the imagePRESS Server and the printer, only use the shielded Ethernet cable provided with the imagePRESS Server. Do not use an unshielded cable. Important: When the imagePRESS Server is in use, do not disconnect the network cable connected to the printer or disable the network functions.

  • Page 22: Power On The Imagepress Server

    Configuration and Setup Integrating the imagePRESS Server into your network Important: Before you restart, reboot, or shut down the imagePRESS Server, we recommend that you confirm the reason with your local network administrator or with technical support. If the imagePRESS Server must be powered off for any reason, always shut it down correctly by following the shut down instructions provided in this document.

  • Page 23: Shut Down, Restart, Or Reboot From The Printer Control Panel

    Configuration and Setup Integrating the imagePRESS Server into your network Shut down, restart, or reboot from the printer control panel The imagePRESS Server is designed to interact with the printer. Once connected, you do not need to turn the imagePRESS Server power switch to the off position after you turn off the printer. 1 Make sure the imagePRESS Server is not receiving, processing, or printing any files.

  • Page 24: Accessing The Imagepress Server

    Configuration and Setup Accessing the imagePRESS Server Accessing the imagePRESS Server You can access the imagePRESS Server as follows: • Printer control panel: Provides access to selected imagePRESS Server features. You can also use imagePRESS Server utilities such as WebTools or Command WorkStation to view imagePRESS Server status and manage print jobs from a client computer.

  • Page 25: Access Configure From Webtools

    Configuration and Setup Accessing the imagePRESS Server Access Configure from WebTools Use Configure to set up the imagePRESS Server. Setup is required the first time the imagePRESS Server is turned on or after system software is installed. You also use Configure to specify information about the network environment and printing preferences for jobs that users send to the imagePRESS Server.

  • Page 26: Accessing The Configuration Settings

    Configuration and Setup Accessing the configuration settings Accessing the configuration settings After you start the imagePRESS Server for the first time, or install system software, you must set up the imagePRESS Server. If you do not specify custom settings, default settings are used. Make sure that settings are appropriate for your printing environment.

  • Page 27: Access Configure From Command Workstation

    Configuration and Setup Accessing the configuration settings There are two methods of access: • In Device Center, select General Info, then click Configure in the lower right corner. • From the menu bar, select Server > Configure. If the wizard is not completed, a choice is provided to access either the wizard or the Configure tool.
  • Page 28 Configuration and Setup Accessing the configuration settings Print the Configuration page The Configuration page lists the settings currently used by the imagePRESS Server. After you set up the imagePRESS Server, print the Configuration page to confirm your settings. Post the current Configuration page near the imagePRESS Server for quick reference.

  • Page 29: Setting Up From The Printer Control Panel

    Configuration and Setup Setting up from the printer control panel Setting up from the printer control panel Access imagePRESS Server functions from the printer control panel 1 Make sure that the imagePRESS Server is not printing or processing files. 2 On the printer control panel, press the Main Menu button. 3 If the Fiery logo is not displayed, press Show All.
  • Page 30 Configuration and Setup Setting up from the printer control panel • Printed: List of printed jobs • USB: The content of a USB storage device PrintMe PrintMe cloud printing is a feature that allows users with a PrintMe subscription to print their documents to the imagePRESS Server that are uploaded to the PrintMe cloud printing service.

  • Page 31: Access Imagepress Server Setup Options From The Printer Control Panel

    Configuration and Setup Setting up from the printer control panel • Check Email System (only available when email is enabled) If email is enabled on the imagePRESS Server, use to send a test email. • Check Video Board Use to run a diagnostic on the video board. Calibrate Calibrate the imagePRESS Server using ColorCal.

  • Page 32: General

    Configuration and Setup Setting up from the printer control panel For more information, see Access imagePRESS Server Setup options from the printer control panel on page 31. General Specify general imagePRESS Server settings. Server Name Sets the name of the imagePRESS Server on the network (15 characters maximum). Note: If you set up more than one imagePRESS Server, do not assign them the same name.

  • Page 33: Jobs

    Configuration and Setup Setting up from the printer control panel Color Region Specify the color region of the imagePRESS Server. Jobs Specify settings that determine how the imagePRESS Server processes and prints jobs. Enable Printed Queue Enables the Printed queue, a storage location on the imagePRESS Server hard disk drive for recent jobs that were printed from the Print queue.

  • Page 34: Job Log Page Size

    Configuration and Setup Setting up from the printer control panel Secure Erase Clears data that is stored on the imagePRESS Server hard disk, in a secure manner, when a job is deleted. Note: If Enabled Printed Queue on page 33 is on, Secure Erase does not work. For more information, see Securely clearing job data on page 66.

  • Page 35: Date And Time

    Configuration and Setup Setting up from the printer control panel The paper size used depends on the Default paper sizes on page 59. If the Default paper sizes setting is US, the Job Log is printed on 11x17 or Letter-size paper. If the Default paper sizes setting is Metric, the Job Log is printed on A4 or A3.

  • Page 36: Network Setup Options

    Configuration and Setup Setting up from the printer control panel Verify New Password Retype the new password, exactly as you typed it initially. The new password is in effect after you save changes and restart the imagePRESS Server. Login Timeout Specify the amount of inactive time that can pass before the Administrator is automatically logged off.

  • Page 37: Protocol

    Configuration and Setup Setting up from the printer control panel Select EAP Type Choose the type of EAP (Extensible Authentication Protocol). Note: This option is only available when Enable 802.1x Authentication is selected. Username The imagePRESS Server uses this information to request authentication from an 802.1x authentication server. Note: This option is only available when Enable 802.1x Authentication is selected.
  • Page 38 Configuration and Setup Setting up from the printer control panel IP Address Enter the imagePRESS Server IP address for Ethernet. This IP address, unlike an IP address set automatically, remains the same if you restart the imagePRESS Server. You must change the default to a valid address for your network. Note: This option is available when Get IP Address Automatically is not selected.
  • Page 39 Configuration and Setup Setting up from the printer control panel Use WINS Broadcasts from SMB devices cannot pass across a router without a WINS server. Setting up the WINS server is outside the scope of this manual. To find out if a name server is available, contact your network administrator. Get WINS address automatically Automatically gets the IP address of the WINS server.
  • Page 40 If the checkbox at the top is selected, you can then allow or block inbound traffic to the ports individually by selecting or deselecting the checkbox next to each port. The ports list also includes checkboxes for EFI Ports and Canon Ports. These checkboxes can be used to allow or block traffic to all the EFI or Canon ports.
  • Page 41 Configuration and Setup Setting up from the printer control panel Note: Before you add a port, confirm that the port number is not already in use. For a complete list of the imagePRESS Server ports that have an assigned function, see the ports list table provided at the end of this document.
  • Page 42 Configuration and Setup Setting up from the printer control panel Note: We do not recommend specifying a large range for Redirect Port Range. If a large number of ports must be redirected, the imagePRESS Server might be slow when restarting. •...
  • Page 43 Inbound traffic can be allowed or blocked only by allowing or blocking traffic for all EFI ports in this table. 8443 Canon utilities Inbound traffic can be allowed or blocked only by allowing or blocking traffic for all Canon ports in this table.
  • Page 44 9002-9023 Canon utilities Inbound traffic can be allowed or blocked only by allowing or blocking traffic for all Canon ports in this table. 9100-9103 Port 9100 functions (Raw) Inbound traffic can be allowed or blocked for these ports as a group.
  • Page 45 Protocol Notes 48384-48399 Canon utilities Inbound traffic can be allowed or blocked only by allowing or blocking traffic for all Canon ports in this table. 52075 Inbound traffic cannot be blocked for this port. EFI ports EFI utilities and other...

  • Page 46: Services

    Configuration and Setup Setting up from the printer control panel Delete Filter Use to delete an existing filter (user-defined range of IP addresses for filtering). AppleTalk Enable AppleTalk Select whether you have an AppleTalk network connected to the imagePRESS Server. This setting enables the imagePRESS Server to communicate over AppleTalk networks.
  • Page 47 Configuration and Setup Setting up from the printer control panel Timeout (sec) Specify the maximum amount of time to elapse before the imagePRESS Server stops attempting to establish a connection. Port 9100 Enable Port 9100 Select this option to allow applications to open a TCP/IP socket to the imagePRESS Server at Port 9100 to download a print job.
  • Page 48 Configuration and Setup Setting up from the printer control panel Require Password for Printing Select to require a user password for FTP printing. By default, no password is required for FTP printing. After you define a password for a user and assign the user to at least one group, selecting this option requires the imagePRESS Server to verify that the user belongs to a group with printing privileges and that the user name and password are valid.
  • Page 49 Configuration and Setup Setting up from the printer control panel Authentication required Select if queries to your LDAP server require authentication. Authentication Type Depending on the setting, enter the User Name, Password, and Domain for the authentication. Note: This option is only available when Authentication required on page 49 is selected.
  • Page 50 Configuration and Setup Setting up from the printer control panel Timeout (sec) Specify the maximum amount of time to elapse before the imagePRESS Server stops attempting to connect to the LDAP server. Web Services Enable Web Services Select to make WebTools available to users. Enable IPP Select whether to enable printing with the Internet Printing Protocol (IPP).
  • Page 51 Configuration and Setup Setting up from the printer control panel User Access Minimum Medium Maximum Write SNMP v3 (Secure) Note: Some utilities require that you set the security level to Minimum in an SNMP v1 environment. Read Community Name Specify the SNMP Read Community Name. When it is changed, the new community name must be entered to read any information in Configure.
  • Page 52 Configuration and Setup Setting up from the printer control panel Use Dedicated Community Select to use dedicated community. MIB Access Permission Specify whether user can read or write to the MIB (Management Information Base). Enable SLP Select if you want to discover automatically the network services available on your imagePRESS Server networked environment using SLP via the 427 UDP port.
  • Page 53 Configuration and Setup Setting up from the printer control panel Port Type the port number of the proxy server on your network. User Name Type the user name for the proxy server. Password Type the user password for the proxy server. Enable Proxy Select this option to enable a proxy server for security purposes (for example, if your FTP server uses a proxy server).

  • Page 54: Printer Setup Options

    Configuration and Setup Setting up from the printer control panel Bonjour Service Name Enter the Bonjour service name. This name can be a maximum of 64 characters. Note: The last 3 bytes of the MAC address are automatically appended to the Bonjour Service Name. Preferred Printing Protocol Choose the protocol that the imagePRESS Server uses when using the Bonjour service.

  • Page 55: Usb

    Configuration and Setup Setting up from the printer control panel Publish Direct Connection The Direct connection allows users to print (or download) jobs to the imagePRESS Server without spooling the jobs. Jobs sent to the Direct connection are not saved in the Printed queue. If you plan to download fonts to the imagePRESS Server, you must publish the Direct connection.
  • Page 56 Configuration and Setup Setting up from the printer control panel Advanced smoothing Select whether to smooth the edges of text, curved line art, and ornamental characters. Adjusts text objects by making them thicker in a vertical direction. Select Level 1 to smooth objects. Select Level 2 to further smooth objects (compared to Level 1).

  • Page 57: Dept. Id Management

    Configuration and Setup Setting up from the printer control panel Toner reduction mode Specify how to adjust the toner amount to print graphics with thin lines. Select Normal to prioritize color. Sharpness Adjust the sharpness of printed output. Sorter mode Choose how to output multiple-page or multiple-copy jobs.

  • Page 58: Pdl Setup Options

    Configuration and Setup Setting up from the printer control panel Enable Dept. ID This feature allows you to print imagePRESS Server information pages, including: • PS Test Page and Font List • PCL Test Page and PCL Font List • Configuration page •...

  • Page 59: Ps Setup Options

    Configuration and Setup Setting up from the printer control panel For more information, see Access imagePRESS Server Setup options from the printer control panel on page 31. PS Setup Options Scale to fit Select whether to scale the document size to the selected paper size, if they are different. If this setting is enabled and the document size is larger than the selected paper size, then the document is scaled instead of cropped to the selected paper size.

  • Page 60: Pcl Setup Options

    Configuration and Setup Setting up from the printer control panel print job entirely when a PostScript error is encountered. Leave this setting at No unless you encounter printing problems. Cover page Specify whether to print a cover page (job summary) containing the name of the user who sent the job, document name, imagePRESS Server name, time the job was printed, the number of pages printed, and the job status.

  • Page 61: Vdp Setup Options

    Configuration and Setup Setting up from the printer control panel Default orientation Determine whether the text or image is oriented along the short edge of the paper (Portrait) or the long edge of the paper (Landscape). Font pitch (char/in) If the default PCL font selected in Font number represents a fixed pitch scalable font, determine the width of scalable type.

  • Page 62: Configuring The Imagepress Server For Your Network And Print Environment

    Configuration and Setup Configuring the imagePRESS Server for your network and print environment Configuring the imagePRESS Server for your network and print environment The imagePRESS Server provides configuration settings for the printer connection, client computer connections, user access levels, security features, and print queues. For a description of the configuration settings not described in this document, see Configure Help.

  • Page 63: Enabling Printing From Unix And Unix-Like Workstations

    Configuration and Setup Configuring the imagePRESS Server for your network and print environment Enabling printing from UNIX and UNIX-like workstations You can print directly to the imagePRESS Server from any workstation that meets the standard specifications for UNIX and UNIX-like workstations. To create the printer connections, follow the procedures provided in the documentation for your UNIX or UNIX- like distribution.
  • Page 64 Configuration and Setup Configuring the imagePRESS Server for your network and print environment You can control user authentication on the imagePRESS Server from Configure in Security > Printing Privileges. • By default, Allow printing from is set to All users, meaning authentication is not required and anyone can send jobs to the imagePRESS Server.

  • Page 65: Configuring Security Features

    Configuration and Setup Configuring the imagePRESS Server for your network and print environment • Publishing print connections • Adding and deleting fonts • Controlling print jobs from the job management tools • Overriding job settings • Setting default settings for print options •...

  • Page 66: Specify Open Ports

    Configuration and Setup Configuring the imagePRESS Server for your network and print environment Commands or jobs sent from unauthorized IP addresses or ports are ignored by the imagePRESS Server. Specify open ports Only the minimum ports are open by default. You can access the port list through the printer control panel to open additional ports if required, or close unnecessary ports to reject inbound access through those ports.
  • Page 67 Configuration and Setup Configuring the imagePRESS Server for your network and print environment How Secure Erase works When a job is deleted from the imagePRESS Server, the job cannot be viewed or retrieved using software provided with the imagePRESS Server. However, if the job was spooled to the imagePRESS Server hard disk drive, elements of the job may remain on the hard disk drive and can possibly be recovered with disk recovery tools.

  • Page 68: Configuring Print Connections

    Configuration and Setup Configuring the imagePRESS Server for your network and print environment Configure Secure Erase Before enabling Secure Erase, verify that the imagePRESS Server is not receiving, processing, or printing files. If the system has just finished processing, wait at least five seconds after the system reaches Idle before you proceed. 1 Make sure that Enable Printed Queue is off.

  • Page 69: Hold Queue

    Configuration and Setup Configuring the imagePRESS Server for your network and print environment Jobs prioritized by an operator with the job management tools and jobs sent via the Direct connection take priority over jobs sent to the Print queue. Hold queue Jobs sent to the Hold queue are spooled to the imagePRESS Server hard disk drive for printing at a later time, or for reprinting.

  • Page 70: Direct Mobile Printing

    Configuration and Setup Configuring the imagePRESS Server for your network and print environment • N-up printing • Pages per Sheet Direct mobile printing Direct Mobile Printing allows direct wireless printing to the imagePRESS Server from supported mobile devices. Supported mobile devices must be connected to the same wireless-network subnet as the imagePRESS Server to print using Direct Mobile Printing.

  • Page 71: Configuring Print Job Processing Settings

    Configuration and Setup Configuring print job processing settings Configuring print job processing settings The configuration settings that relate to how print jobs are processed are also referred to as raster image processing (RIP) settings. Descriptions for most of these settings are in Configure Help. This section describes settings that may not be in the help.

  • Page 72: Scale To Fit

    Configuration and Setup Configuring print job processing settings This setting works in conjunction with Default paper sizes, as shown in the following two examples. • If Convert paper sizes is set to Letter/11x17->A4/A3, and Default paper sizes is set to US, jobs are printed A4/A3 size.

  • Page 73: Default Orientation

    Configuration and Setup Configuring print job processing settings Default orientation Determine whether the text or image is oriented along the short edge of the paper (Portrait) or the long edge of the paper (Landscape). Form length Set the number of lines to be printed per page in PCL jobs. Font size (pt) If the default PCL font selected in Font number represents a proportionally spaced scalable font, determine the point size (height) of the font.

  • Page 74: Printer Default Personality

    Configuration and Setup Configuring print job processing settings Printer Default Personality Sets the personality of the printer. To access this option, choose Configure > RIP > Printer Default Personality. • If set to Auto, the PDL type of incoming jobs is automatically detected and sent to the appropriate interpreter. •...

  • Page 75: Configuring Print Job Management Settings

    Configuration and Setup Configuring print job management settings Configuring print job management settings The imagePRESS Server supports several configuration settings for submitting and managing print jobs. This section describes the most frequently used settings. For a description of additional configuration settings, see Configure Help. Managing address books You can use the email address books to specify which users can submit print jobs by email.

  • Page 76: Modify An Imagepress Server Address Book

    Configuration and Setup Configuring print job management settings Modify an imagePRESS Server address book 1 Specify or confirm the administrator email address at Configure > Job Submission > Print via email > Email Setup > Administrator Email Address. 2 Log into an email application as the administrator specified in the first step, open a new message window, and apply the plain text format.

  • Page 77: Printing From A Usb Flash Drive

    Configuration and Setup Configuring print job management settings Task Administrator email Administrator email Response email Response email subject field message field subject field message field To delete an #DeleteAddressFrom name@domain or “display Removed from List of addresses address from address book name”...

  • Page 78: Printme Cloud Printing

    The PrintMe feature on the imagePRESS Server requires a subscription to the PrintMe cloud service. • Canon, Inc. guarantees communication only between EFI PrintMe cloud service and the imagePRESS Server. • Contact Electronics For Imaging for PrintMe cloud service issues, or send an e-mail to PrintMe support at [email protected].
  • Page 79 Configuration and Setup Configuring print job management settings Job mismatch settings This section provides some examples of the expected behavior of various combinations of the job mismatch settings. The mismatch settings are available in Configure, under Job Management > Job Mismatch. For more information about the mismatch function, see Command WorkStation Help.
  • Page 80 Configuration and Setup Configuring print job management settings 1 An error message about the mismatch appears in Command WorkStation, but does not appear on the printer control panel. Note: The message does not appear on the printer because the job was never sent to the printer. 2 You have 5 minutes (the timeout period) to correct the mismatch, for example, by loading the correct size of paper.

  • Page 81: Administering The Imagepress Server

    Configuration and Setup Administering the imagePRESS Server Administering the imagePRESS Server The imagePRESS Server includes features to assist with software updates and other items. Important: The operating system on the imagePRESS Server should not be upgraded or modified unless specifically recommended by Technical Support. Maintaining optimal imagePRESS Server performance The imagePRESS Server is designed to require no maintenance.

  • Page 82: Backing Up And Restoring The Imagepress Server

    Configuration and Setup Administering the imagePRESS Server Make sure there is adequate disk space on the imagePRESS Server: Confirm that only essential files are stored on the imagePRESS Server. • Do not store unnecessary files on the imagePRESS Server. Reduce the number of jobs retained in the Printed queue. •...

  • Page 83: Back Up Requirements

    Configuration and Setup Administering the imagePRESS Server 3 Schedule regular automated back ups of the imagePRESS Server customized image. This ensures that a recent customized system image is always available. The image is written to the internal hard disk. Only one image can be saved on the internal hard disk. If a new image is created, it overwrites the previous scheduled image.

  • Page 84: Data That Cannot Be Guaranteed

    Configuration and Setup Administering the imagePRESS Server Data that cannot be guaranteed If technical difficulties occur on the imagePRESS Server, we cannot assure storage of the following data: • Print jobs • Print job notes and instructions • Scanned image data •...
  • Page 85 Configuration and Setup Administering the imagePRESS Server You can use the factory image to restore any imagePRESS Server unit. However, a customized image can only be used to restore the same imagePRESS Server unit used to create the image. Note: The system image does not include VDP/FreeForm resources. To back up the FreeForm masters 1 and 2, save the configuration settings as described in this document.
  • Page 86 Configuration and Setup Administering the imagePRESS Server Back up method Description of backup Bootable option Possible Restore method image destinations Fiery System Restore Customized image, manually Saved as a bootable Internal hard drive. • Can restore in WebTools: Fiery backed up. Includes contents image.
  • Page 87 Configuration and Setup Administering the imagePRESS Server 5 In WebTools, click the Fiery System Restore tab and then click Backup Now. 6 Select USB and click Continue. 7 Select the options that you want and click Continue. • To create a bootable customized image, select New image, then select Create bootable image. This creates a bootable image that contains the current software updates and settings, including any customizations to the imagePRESS Server configuration.

  • Page 88: Backing Up And Restoring The Imagepress Server Configuration Settings

    Configuration and Setup Administering the imagePRESS Server Important: This procedure overwrites all data, customizations, and software updates implemented on the imagePRESS Server since the customized backup image was created. It also overwrites any backup image that is stored locally. If you restore from a factory default image, all data is lost. Important: A customized image can only be restored to the same imagePRESS Server unit from which it was created.
  • Page 89 Configuration and Setup Administering the imagePRESS Server Back up and restore methods for the configuration settings Backup method Factory default or Possible destinations Restore method customized settings In Configure, click Fiery Settings at time of backup. Any standard file location, •...
  • Page 90 Configuration and Setup Administering the imagePRESS Server Configuration settings not available for backup in Configure You can back up most imagePRESS Server settings in Configure, but there are some exceptions. • Fiery System Settings • Current date and time (but the date and time are indicated by timestamp on the configuration file) •...

  • Page 91: Reset The Configuration Settings To Factory Defaults From The Printer Control Panel

    Configuration and Setup Administering the imagePRESS Server Restore settings with Configure If you have backed up your settings, you can recover them in Configure after a system crash. You can only recover the settings that were selected for back up. 1 In Configure, select Fiery Server >...

  • Page 92: Types Of Data That Can Be Cleared

    Configuration and Setup Administering the imagePRESS Server Types of data that can be cleared The following types of data can be cleared: • Held jobs • Active jobs • Printed jobs • Archived jobs that are stored on the server •...

  • Page 93: Managing Firewalls

    Configuration and Setup Administering the imagePRESS Server 2 Specify how frequently the imagePRESS Server contacts the Update Server. This feature sets a schedule for downloading updates. Note: The system updates are performed only when there are no jobs in process. If the system updates might not occur due to extensive printer usage, increase the frequency of updates (such as daily instead of weekly).

  • Page 94: Troubleshooting

    Configuration and Setup Troubleshooting Troubleshooting If the troubleshooting steps described here do not resolve the issue, collect the related information and contact technical support. Perform basic troubleshooting These troubleshooting steps can help to resolve the most common issues. 1 Confirm that all the cables required for the imagePRESS Server are intact and firmly seated in the correct ports. The most common cause of an issue is a faulty or loose cable.

  • Page 95: Sleep Mode On The Printer

    Configuration and Setup Troubleshooting 11 Take a screenshot of the Command WorkStation display and any error messages, then close and reopen Command WorkStation. If any error messages display when it restarts, contact technical support. 12 Reboot the imagePRESS Server. If the imagePRESS Server does not reach the Idle state or any other issues remain, collect the related information and contact technical support.
  • Page 96 Configuration and Setup Troubleshooting 1 In Command WorkStation, select a job in the Printed or Held list. Only one job error report can be created at a time. If multiple jobs are selected in Job Center, the Create Error Report button is not available. 2 If accessing from a Windows client computer, press Ctrl and right-click the job.

  • Page 97: Resolve Runtime Errors

    Configuration and Setup Troubleshooting Resolve runtime errors Most runtime errors are related to connection issues and can be easily resolved using the tips provided in this section. Printer not found Most failures to find a printer on the network are due to a missing or conflicting name or IP address for the imagePRESS Server.
  • Page 98 Configuration and Setup Troubleshooting • In Configure > Network, check the IP address settings and other network settings. • On the client computer, confirm that the required network protocols are loaded.

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