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- Page 1 Quick Maintenance Guide AC & Fit AP Issue: 04 (2018-05-30)
- Page 2 About This Document This document provides commonly used methods to maintain AC and Fit AP products, troubleshoot faults, and collect fault information on the web platform. It will help you quickly understand key preventive maintenance measures, so as to detect and remove potential risks. References are also listed at the end of the document, from which you will obtain more information for AC and Fit AP maintenance.
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Page 3: Table Of Contents
Contents Before You Start How to Quickly Maintain Huawei AC & Fit AP Fault Information Collection and Feedback Solution to a Web Platform Login Failure Risky Operations References... -
Page 4: Before You Start
WLAN tester: used to measure wireless signal strength. You can use a software tool, such as Huawei WLAN Tester, or a handheld tester, such as Fluke Wi-Fi Tester. Visit Huawei enterprise technical support website (http://support.huawei.com/enterprise... -
Page 5: How To Quickly Maintain Huawei Ac & Fit Ap
How to Quickly Maintain Huawei AC & Fit AP Follow this flowchart for AC & Fit AP maintenance: Start Check Check Check the Check Check AP Check AC Check alarms on user license of indicators status and status and whether an... - Page 6 Product Description of the product. If the fault cannot be rectified, contact your agent or Huawei enterprise technical service hotline. The following table lists the normal indicator states on an AC and an AP.
- Page 7 Alarm Handling. If alarms cannot be cleared, record fault information and contact your agent or Huawei enterprise technical service hotline. If you have a network management system (NMS), such as eSight, check alarms on the NMS. For details, see the NMS product documentation.
- Page 8 Check AP Status Log in to the web platform, and choose Monitoring > Summary to check whether an AP is working properly. Check whether the AP health score is 100. Choose Monitoring > AP to check AP information. If the AP health score is 100, check its CPU Usage and Memory Usage. If the AP health score is lower than 100, check Version, Status, STA Access Failure Ratio, Logout Ratio, STA Quantity, CPU Usage, and Memory Usage.
- Page 9 Seek technical support. If the problem persists, contact your agent or Huawei enterprise technical service hotline, and provide the fault information you have recorded to the technical support engineers.
- Page 10 If the CPU usage or memory usage is too high, observe the CPU usage or memory usage values in the next 5-10 minutes. If the values remain high, record the values and contact your agent or Huawei enterprise technical service hotline.
- Page 11 Check User Status Log in to the web platform, and choose Monitoring > Summary to check status of users associated with an AP. Check whether the user health score is 100. Check user information. If the user health score is 100, check Login Failure Record and User Distribution. If the user health score is lower than 100, check Negotiation Rate, SNR, Retransmission Ratio, Packet Loss Ratio, Login Failure Record, and User Distribution.
- Page 12 Seek technical support. If the problem persists, contact your agent or Huawei enterprise technical service hotline, and provide the fault information you have recorded to the technical support engineers.
- Page 13 If the problem persists, record the license key and ESN of the AC by referring to the License Usage Guide, and contact your agent or Huawei enterprise technical service hotline. Check whether the number of APs connected to the AC is in the expected range. If an AP fails to go online, check the AP status to analyze the cause.
- Page 14 Check Whether an AP Needs to Be Replaced If you doubt that an AP is faulty, contact your agent or Huawei enterprise technical support hotline for further confirmation. Replace an AP rapidly while retaining the original AP configuration as follows: ...
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Page 15: Fault Information Collection And Feedback
Diagnostic information: recorded by the intelligent diagnosis tool after diagnosing an AC, AP, or user Provide the collected information to your agent or Huawei technical support engineers. Collect Fault Basic Information The following table lists the basic information that you need to collect when a fault occurs. - Page 16 Collect Log Information Logs record such information as user operations, system faults, and system security events. Collect AC diagnostic logs. For V200R007C20 and earlier versions: Log in to the web platform, choose Maintenance > AC Maintenance > Log > View AC Logs, and click Export. In the Export Logs dialog box, select the log file you want to export, and click OK.
- Page 17 Collect Log Information For V200R007C20 and later versions: Log in to the web platform, choose Maintenance > AC Maintenance > Log > Log File, select required log files, and click Download. Files with file name extensions .log and .log.zip are user log files, and those with file name extensions .dblg and dblg.zip are diagnostic log files.
- Page 18 Collect Log Information Collect AP diagnostic logs. For V200R006: Log in to the web platform, choose Maintenance > AP Maintenance > Log, and click Export Logs in the row of the AP whose logs you want to export. In the Export Logs dialog box, select the log file you want to export, and click OK. For V200R007 and later versions: Log in to the web platform, choose Maintenance >...
- Page 19 When a fault occurs on your WLAN network, you can use the intelligent diagnosis function to diagnose WLAN devices and the network, and rectify the fault accordingly. If the fault cannot be rectified, export diagnostic information and log information, and contact your agent or Huawei technical service hotline. Run an intelligent diagnosis task.
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Page 20: Solution To A Web Platform Login Failure
Check whether the HTTP/HTTPS port number is blocked on any device between the PC and the AC. The default HTTP port number is 80, and the default HTTPS port number is 443. Seek technical support. If the preceding methods are ineffective, contact your agent or Huawei technical service hotline. -
Page 21: Risky Operations
Risky Operations Hardware-Related Risky Operations Unplug and plug cables on an AC/AP Press the Default button on an AP Look into optical fiber connectors without eye protection Loosen ground screws Hot swap a USB flash drive or Micro SD card ... -
Page 22: References
References During maintenance, you can also obtain additional information with the following links: Action Link Browse or download AC and Fit http://support.huawei.com/onlinetoolsweb/WLAN/en/WLAN_Information_Servic AP product documentation or e_Portal_en.html cases Ask for help in the support http://forum.huawei.com/enterprise/en/forum-869.html community...