Page 1 Features and Specifications Manual GVT-010794-401-00 AU ISSUE 1.0 May 2017...
Page 2 Copyright NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of this equipment, manual or any related materials. NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice.
Page 3: Table Of Contents
ISSUE 1.0 SL2100 TABLE OF CONTENTS Regulatory Chapter 1 Features Section 1 ABOUT THIS CHAPTER................... 1-1 Section 2 FEATURES......................1-1 Abbreviated Dialing/Speed Dial................... 1-3 Account Code Forced/Verified/Unverified..............1-16 Account Code Entry....................1-21 Alarm......................... 1-25 Alarm Reports......................1-27 Alphanumeric Display....................1-33 Analog Communications Interface (ACI)..............
Page 4 SL2100 ISSUE 1.0 Delayed Ringing...................... 1-224 Department Calling....................1-227 Department Step Calling..................1-235 DHCP Client......................1-237 Dial Pad Confirmation Tone..................1-239 Dial Tone Detection....................1-241 Dialing Number Preview..................1-243 Digital Trunk Clocking....................1-245 Direct Inward Dialing (DID)..................1-247 Direct Inward Line (DIL)..................1-259 Direct Inward System Access (DISA)..............
Page 5 ISSUE 1.0 SL2100 InMail Park and Page....................1-461 InMail Upload Download Audio................1-466 Intercom........................1-472 InUC Web Client...................... 1-477 IP Multiline Station (SIP)..................1-483 IP Single Line Terminal (SIP).................. 1-493 IP Trunk - (SIP) Session Initiation Protocol ............1-509 IP Trunk - H.323 ..................... 1-530 ISDN Compatibility....................
Page 6 SL2100 ISSUE 1.0 Secondary Incoming Extension................1-744 Secretary Call (Buzzer)................... 1-747 Secretary Call Pickup....................1-749 Security........................1-751 Selectable Display Messaging................1-762 Selectable Ring Tones..................... 1-765 Serial Call........................ 1-768 Simple Network Management Protocol (SNMP)............. 1-770 Single Line Terminals....................1-773 SIP Trunk E.164 CLIP Enhancement..............1-778 SIP Trunk E.164 Support..................
Page 7 ISSUE 1.0 SL2100 LIST OF TABLES Table 1-1 Keys for Entering Names................. 1-10 Table 1-2 Sample Alarm Report..................1-27 Table 1-3 Alarm Report Definitions.................. 1-28 Table 1-4 Alarm Report Item Definitions................1-28 Table 1-5 Keys for Entering Names................1-155 Table 1-6 Caller ID Matching Rule................. 1-162 Table 1-7 Different combinations of program 20-13-46 and program 20-11-31 for Operator and User..................
Page 8 SL2100 ISSUE 1.0 Table 1-51 Supported System Feature List..............1-635 Table 1-52 Keys for Entering Names................1-646 Table 1-53 Movement on screen from Menu..............1-652 Table 1-54 Selectable Display Messaging Defaults (2W Digital/IP Multiline Terminal).. 1-762 Table 1-55 Selectable Display Message - Character Entry Chart........1-763 Table 1-56 Intercom or Trunk Ring Setting..............
Page 9 ISSUE 1.0 SL2100 LIST OF FIGURES Figure 1-1 Right Cursor Key Operation Flow Chart............1-4 Figure 1-2 Left Cursor Key Operation Flow Chart............1-150 Figure 1-3 <2W Digital/IP Multiline Terminal Mode> ............ 1-168 Figure 1-4 Walking Code Restriction................1-199 Figure 1-5 Temporary Code Restriction Override............1-200 Figure 1-6 Standard SIP Conference................
Page 10 Figure 1-56 Conference Screen with Toolbar..............1-874 Figure 1-57 Switch Button for Video/Screen Sharing............. 1-876 Figure 1-58 NEC Screen Sharing Window..............1-876 Figure 1-59 Example of Users Sharing Window............1-877 Figure 1-60 Stop Screen Sharing or Camera Switch Window........1-877 Figure 1-61 VRS User Pro Login Diagram..............
Page 11: Regulatory
ISSUE 1.0 SL2100 Regulatory BATTERY DISPOSAL The SL2100 system includes the batteries listed below. When disposing of these batteries, Chassis, and/or Unit, you must comply with applicable regulations relating to your location regarding proper disposal procedures. Unit Name Type of Battery...
Page 12 This equipment must only be installed and maintained by service personnel. In the event of equipment malfunction, all repairs must be performed by an authorised dealer of NEC. It is the responsibility of users requiring service to report the need for service to one of NEC authorised agents.
Page 13 POWER FAILURE The NEC SL2100 system is operated on 230VAC Mains power. The System and Terminals will not operate when the mains power fails unless Battery Back-up or a UPS is connected. If emergency telephone use is required a Battery back-up or UPS needs to be connected.
Page 14 SL2100 ISSUE 1.0 MEMO Regulatory...
Page 15: Chapter 1 Features
Features 1 ABOUT THIS CHAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the SL2100 system. Each feature provides the following information: Description - briefly describes the feature and how it is used. Conditions - provides special operating conditions (if any) that need to be considered with using the feature.
Page 16 SL2100 ISSUE 1.0 Port Assignments Port Calculation for Trunks: The system detects the type of unit (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any.
Page 17: Abbreviated Dialing/Speed Dial
ISSUE 1.0 SL2100 Abbreviated Dialing/Speed Dial Description Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
Page 18: Figure 1-1 Right Cursor Key Operation Flow Chart
SL2100 ISSUE 1.0 Cursor Key Operation (When set PRG 15-02-60:0) By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on page 1-4).
Page 19 ISSUE 1.0 SL2100 System Availability Terminals All Terminals Required Component(s) None Related Features Account Code Entry Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection One-Touch Calling PBX Compatibility/Behind PBX Programmable Function Keys Single Line Terminals...
Page 20 SL2100 ISSUE 1.0 Program Program Name Input Data Default 13-05-01 Speed Dial Trunk Group/Route - Trunk Group/ 0 = Follow the caller's extension No Setting Route Number trunk group routing (PRG 21-02) 1 ~ 50 = Trunk group 1 ~ 50...
Page 21 ISSUE 1.0 SL2100 Additional Data for Station Speed Dial Program Program Name Input Data Default 13-01-02 Speed Dialing Function Setup - Station Speed 0 = Do not use Dial 1 = Use 15-02-60 Multiline Telephone Basic Data Setup - Soft Key/...
Page 22 SL2100 ISSUE 1.0 Program Program Name Input Data Default 14-02-06 Analog Trunk Data Setup - Pause after First Digit 0 = No Pause (No) For Manually Dialed Calls 1 = Pause (Yes) 15-02-04 Multiline Telephone Basic Data Setup - Redial...
Page 23 ISSUE 1.0 SL2100 Program Program Name Input Data Default 80-04-01 Call Progress Tone Detector Setup - Detection 0 = 0 dBm ~ - 25 dBm Refer to the Program- Level 1 = - 5 dBm ~ - 30 dBm ming Manual for the 2 = - 10 dBm ~ - 35 dBm default values.
Page 24: Table 1-1 Keys For Entering Names
SL2100 ISSUE 1.0 Dial system or group storage code. Initially, there are 900 System Speed Dialing codes. Group Speed Dialing codes must be defined in programming. Dial telephone number you want to store (up to 36 digits). Valid entries are 0~9, # and .
Page 25 ISSUE 1.0 SL2100 To dial a System Speed Dialing number: Go off-hook. Dial #2. Dial the System Speed Dialing Bin Number. To dial a System Speed Dialing number by Directory Dialing On-Hook condition. Press Right Cursor key until ABB:Common menu appears.
Page 26 SL2100 ISSUE 1.0 Dial the Group Speed Dialing code. The stored number dials out. Unless selected by the user, Trunk Group Routing selects the trunk for the call. If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
Page 27 ISSUE 1.0 SL2100 To check your stored Speed Dialing number by Directory Dialing On-Hook condition. For System Speed Dialing, press Right Cursor key. - OR - For Group Speed Dialing, press Right Cursor key twice. Press Up Cursor key or Down Cursor key to select and confirm the name and number.
Page 28 SL2100 ISSUE 1.0 Enter the name associated with the Speed Dialing number. Key for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: 1 @ [ ¥ ] ^ _ ` { | } Á...
Page 29 ISSUE 1.0 SL2100 Dial #7 (default Service Code). - OR - Press the System Speed Dialing key (Service Code 751: 27). To preselect, press a line key in step 1 (instead of Speaker). Dial the Station Speed Dial buffer number (0~9).
Page 30: Account Code Forced/Verified/Unverified
SL2100 ISSUE 1.0 Account Code Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: • Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 31 ISSUE 1.0 SL2100 Conditions • If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code Entry. • If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR report as part of the number dialed.
Page 32 SL2100 ISSUE 1.0 Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 33 ISSUE 1.0 SL2100 Operation To enter an Account Code anytime while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls.
Page 34 SL2100 ISSUE 1.0 If you hear “Please enter an Account Code,”(depending on system programming) and your display shows ENTER ACCOUNT CODE. • Dial - OR - Press your Account Code key (PRG 15-07-01 or SC 751: code 50). • Dial your Account Code (3~16 digits, using 0~9 and #).
Page 35: Account Code Entry
ISSUE 1.0 SL2100 Account Code Entry Description Account Codes are user-dialed codes that help the System Administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
Page 36 SL2100 ISSUE 1.0 System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) One-Touch Calling PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 37 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-07-01 Programmable Function Keys 50 = Account Code Refer to the program- ming manual for the default values and for all other available op- tions in this command. 20-06-01 Class of Service for Extensions - Class of Serv-...
Page 38 SL2100 ISSUE 1.0 Dial - OR - Press your Account Code key (PRG 15-07 or SC 751: code 50). Dial the number you want to call. To enter an Account Code for an incoming call: This procedure is not available for Single Line Terminals.
Page 39: Alarm
ISSUE 1.0 SL2100 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) •...
Page 40 SL2100 ISSUE 1.0 Operation To set the alarm: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. Dial 727. Dial alarm type (1 or 2). Alarm 1 sound only once. Alarm 2 sounds each day at the preset time.
Page 41: Alarm Reports
ISSUE 1.0 SL2100 Alarm Reports Description The system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the Multiline Terminal display, or be downloaded in PCPro. The report data also can be sent via e-mail.
Page 42: Table 1-3 Alarm Report Definitions
SL Net Call when all DSP resource is busy. Conditions • Alarm reports can not be stored on SD card in SL2100. • The supports the following Alarms to be output to the LCD of a Multiline Terminal: - SMDR Buffer Full - CPU-LAN link Error •...
Page 43 ISSUE 1.0 SL2100 • Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is deleted to allow the new record to be saved. • If the System is set up to E-mail the Alarm Reports and the Mail Server is down, the report is not sent.
Page 44 SL2100 ISSUE 1.0 Related Features None Guide to Feature Programming Setting Up Alarms: Program Program Name Input Data Default 90-10-01 System Alarm Setup - Alarm Type Refer to Programming Manual. 90-10-02 System Alarm Setup - Report 0 = Not Report (No autodial)
Page 45 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-12-02 CPU Network Setup - Subnet Mask 128.0.0.0 | 192.0.0.0 | 224.0.0.0 | 255.255.255.0 240.0.0.0 | 248.0.0.0 | 252.0.0.0 | 254.0.0.0 | 255.0.0.0 | 255.128.0.0 | 255.192.0.0 | 255.224.0.0 | 255.240.0.0 | 255.248.0.0 | 255.252.0.0 |...
Page 46 SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-18-09 SMTP Setup - Reply to Address Up to 48 characters No Setting POP3 Setup: Program Program Name Input Data Default 47-19-01 POP3 Setup - Server Name Up to 48 characters...
Page 47: Alphanumeric Display
ISSUE 1.0 SL2100 Alphanumeric Display Description Display Multiline Terminals have the following Alphanumeric Display that provides various feature status messages. • IP7WW-12/24TXH-B1: 3-line (24 character-per-line) • IP7[ ]-8IPLD: 168 x 128 Dots These messages help the display telephone user process calls, identify callers and customize features.
Page 48 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-02-01 Multiline Telephone Basic Data Setup - Display 1 = English Language Selection 2 = German 3 = French 4 = Italian 5 = Spanish 6 = Dutch 7 = Portuguese...
Page 49: Analog Communications Interface (Aci)
ISSUE 1.0 SL2100 Analog Communications Interface (ACI) Description The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM). External Paging, External MOH and BGM Each 082U-B1 boards have one Audio-In and one Audio-Out on RJ61 modular jack (RL/Audio). One Audio-In is used for EXMOH or BGM input, and one Audio-Out is for External Paging.
Page 50 SL2100 ISSUE 1.0 Required Component(s) None Related Features Background Music Hotline One-Touch Calling Paging, External Door Box Music on Hold Guide to Feature Programming Program Program Name Input Data Default 10-60-01 Audio Port Setup - BGM Channel (Slot No.) 9-11 Each chassis can be set except 4th Slot (Slot No.
Page 51 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-61-02 Relay Port Setup - Destination Selection 1 [In case PRG 10-61-01 is set 1 or 2] Not Used [In case PRG 10-61-01 is set 3] 1-3 = External Speaker message No.1-3...
Page 52: Ancillary Device Connection
SL2100 ISSUE 1.0 Ancillary Device Connection Description Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives. Allows a IP7WW-12/24TXH-B1 Multiline Terminal user to connect ancillary devices such as Wireless Headset.
Page 53 ISSUE 1.0 SL2100 Operation Depends on the connected ancillary device. Features and Specifications Manual 1-39...
Page 54: Answer Hold/Automatic Hold
SL2100 ISSUE 1.0 Answer Hold/Automatic Hold Description Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
Page 55 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-02-07 Multiline Telephone Basic Data Setup - Automat- 0 = Hold ic Hold for CO Lines 1 = Disconnect (Cut) 15-07-01 Programmable Function Keys Refer to the program- ming manual for the...
Page 56: Aspirenet
Park orbits can also be shared and viewed by all users in the network. AspireNet requires the license: SL2100 ASPIRENET-01 LIC. This license is a channel based license. If there were a total a three systems in the network, each of the three systems would need one of the SL2100 ASPIRENET-01 LIC licenses.
Page 57 (QoS), all of which are controlled by the network and internet service providers. Because these variables are not within NEC's control, the performance of the users IP- based voice solution cannot be guaranteed. Therefore, NEC recommends connecting the VoIP equipment through a fully managed data network with Quality of Service (QOS) implemented.
Page 58 376 kbps to be set aside for voice prioritization. Conditions • This feature is only supported when networked with another SL2100, SL1100, SV9100 or SV8100 no other system types are available. • Each system must be individually licensed for this feature with the following license: SL2100 ASPIRENET-01 LIC.
Page 59 ISSUE 1.0 SL2100 • When each site has its own Voice Mail system, a Voice Mail Message Line key (Program 15-07 : key 77) cannot be programmed for an extension in a Remote system. • Virtual Loopback trunks are not supported across AspireNet.
Page 60 Terminals All Terminal types are supported Required Component(s) IP7[ ]-CPU-C1 IP7WW-VOIPDB-C1 AspireNet License - SL2100 ASPIRENET-01 LIC Related Features None Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 61 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-12-10 CPU Network Setup - Subnet Mask (VoIPDB) 128.0.0.0 | 192.0.0.0 | 224.0.0.0 | Refer to the program- 240.0.0.0 | 248.0.0.0 | 252.0.0.0 | ming manual for all the 254.0.0.0 | 255.0.0.0 | possible valid subnet 255.128.0.0 | 255.192.0.0 |...
Page 62 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-01-04 System Options - Interval timer for BLF Data 0 ~ 64800 (0 ~ 6480 seconds) 84-26-01 VoIP Basic Setup (DSP) - IP Address xxx.xxx.xxx.xxx 172.16.0.20 ~ 90-10-01 System Alarm Setup - Alarm Type...
Page 63 ISSUE 1.0 SL2100 Program Program Name Input Data Default 84-34-01 VoIPDB DTMF Setup - DTMF Relay Mode 0 = Disable 1 = RFC 2833 2 = H.245 Refer to the Programming Man- ual for more details. 84-33-01 FAX over IP Setup - Fax Relay Mode...
Page 64 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-07-01 Programmable Function Keys *06 = Trunk Access via Network- Refer to the program- ming manual for the Secondary Settings: default values and for 1 = Remote System 1 from PRG...
Page 65 ISSUE 1.0 SL2100 Call Routing - Inbound Analog Trunk Program Program Name Input Data Default 22-01-04 Incoming call System options - Normal, DIL in- 0 ~ 64800 seconds coming call no answer Timer 0 = No Overflow 22-02-01 Incoming Call Trunk Setup - Trunk Service Type...
Page 66 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-11-05 DID Translation Table - Transfer Destination 0 = No setting Number 1 01 ~ 50 = Incoming Ring Group 102 = VM 103 = Centralized VM 201 ~ 250 = Department Group...
Page 67 Manual for the default values. AspireNet Basic Features Refer to the SL2100 Feature and Specifications Manual for a complete description and programming information for the following features. The information detailed here applies only to the feature when used in a Networked system.
Page 68 SL2100 ISSUE 1.0 type for the intercom call they place to either a voice announce or ringing call to an extension in a networked system. Operation To place an Intercom call: At a Multiline Terminal, press Speaker key or Lift the Handset.
Page 69 ISSUE 1.0 SL2100 Dial 77 (PRG 15-07-01). Dial the number of the extension you want to appear on the key. Press Speaker key. Network Busy Lamp Field (BLF) indication An extension user can see the status of other extensions throughout the network as if they were all in the same system.
Page 70 SL2100 ISSUE 1.0 Press Speaker key of hang up the Handset to end the page. To make a Combined Page: At a Multiline Terminal, press Speaker key or Lift the Handset. - OR - At a Single Line telephone, lift the handset.
Page 71: Attendant Call Queuing
ISSUE 1.0 SL2100 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
Page 72 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 20-01-01 System Options - Operator Access Mode 0 = Step Call 1 = Circular 20-09-07 Class of Service Options (Incoming Call Service) 0 = Off (Calls are not queued.)
Page 73: Automatic Call Distribution (Acd)
ISSUE 1.0 SL2100 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
Page 74 SL2100 ISSUE 1.0 VRS Delay Announcements Using InMail InMail can provide ACD Delay Announcements. Any of the 32 (1 ~ 32) InMail Routing mailboxes (Program 47-07-02) can be set to Announcement mailboxes and can be used as the message source for the 1st and 2nd Announcement Messages.
Page 75 ISSUE 1.0 SL2100 • During Mode Pattern 2, ACD agents belong to ACD groups 1 and 7. • During Mode Pattern 3~8, ACD agents belong to only ACD group 7. Example 2: Log In with AIC 789, 567 and 678 •...
Page 76 SL2100 ISSUE 1.0 addition, an ACD Agent with a headset can have Automatic Answer. This allows an agent busy on a call to automatically connect to the next waiting call when they hang up. Incoming Call Routing Incoming trunk calls can automatically route to specific ACD Groups. These types of calls ring directly into the ACD Group without being transferred by a co-worker or the Automated Attendant.
Page 77 ISSUE 1.0 SL2100 The system can have only one ACD System Supervisor. Once assigned as an ACD System Supervisor, the user can: • Take all system ACD Groups out of service simultaneously (outside callers will hear ringback or the ACI recording).
Page 78 SL2100 ISSUE 1.0 BLF For Co-Workers That Are Not ACD Agents Fast Flash In Do Not Disturb - All calls (option 3) Fast Flash In Do Not Disturb - All calls (option 3) Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned.
Page 79 ACD group ring. NEC Contact Center The NEC Contact Center is a series of Windows®-based software programs designed to enhance the Contact Center features of the SL2100 Telephone System. The software displays both real-time data and historical reports.
Page 80 Queue Depth Announcement. NEC Contact Center: • The SL2100 system does not buffer the Contact Center Statistics when the PC running the Contact Center Server application is not connected. • The programming of the Agents are pulled by the PC running the Contact Center Server applications.
Page 81 ISSUE 1.0 SL2100 System Availability Terminals All Terminals Required Component(s) ACD Software License (SL2100 IN-ACD LIC (2001)) CPU Board Required Software None Related Features Direct Inward Dialing (DID) InMail Music on Hold Night Service Voice Mail Integration (Analog) Features and Specifications Manual...
Page 82 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 10-20-01 LAN Setup for External Equipment - TCP Port Available values are: 0 ~ 65535 External Device 1 (CTI Server) = 0 External Device 2 (ACD-MIS) = 0...
Page 83 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-02-05 System Options for Multiline Telephones - Head- 0 = No (Disable) set Busy Mode 1 = Yes (Enable) 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15...
Page 84 SL2100 ISSUE 1.0 Program Program Name Input Data Default 41-06-01 Trunk Work Schedules Work Period Mode Number = 1 ~ (Start) 0000 (End) 0000 Start Time = 0000 ~ 2359 End Time = 0000 ~ 2359 41-07-01 ACD Weekly Schedule Setup Day No./Time Pattern:...
Page 85 ISSUE 1.0 SL2100 Program Program Name Input Data Default 41-11-04 VRS Delay Announcement - 2nd Delay Message 0 ~ 101 Number 0 = No Message 101 = Fixed Message 41-11-05 VRS Delay Announcement - 2nd Waiting Mes- 0 ~ 255...
Page 86 SL2100 ISSUE 1.0 Program Program Name Input Data Default 41-16-02 ACD Threshold Overflow - Operation Mode for 0 = The last waiting call is trans- ACD Queue ferred 1 = The longest waiting call is transferred 2 = Send Busy Tone...
Page 87 ISSUE 1.0 SL2100 Program Program Name Input Data Default 41-20-02 ACD Queue Display Settings - Queue Status Dis- 0 ~ 64800 (seconds) 5 (seconds) play Time 41-20-03 ACD Queue Display Settings - Queue Status Dis- 0 ~ 64800 (seconds) 60 (seconds)
Page 88 SL2100 ISSUE 1.0 Hang up. • The call is transferred to the ACD group. Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10). The ACD LOG IN/LOG OUT key lights.
Page 89 ISSUE 1.0 SL2100 To Log Out (for single or multiple agent logins): Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10). Dial 1 to accept. - OR Press Speaker and dial the AIC Log In service code (Program 11-13-08).
Page 90 SL2100 ISSUE 1.0 For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits). You hear a confirmation tone. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits). You hear a confirmation tone.
Page 91 ISSUE 1.0 SL2100 To cancel the manual Rest Mode: Multiline Terminal Press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13). The ACD Rest Mode key light goes off. Single Line Telephone Lift the handset. A fast busy is heard.
Page 92: Automatic Release
SL2100 ISSUE 1.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on DID, ISDN, and Tie Line trunks.
Page 93 ISSUE 1.0 SL2100 Program Program Name Input Data Default 80-04-01 Call Progress Tone Detector Setup - Detection 0 = 0 dBm ~ - 25 dBm Refer to the Program- Level 1 = - 5 dBm ~ - 30 dBm ming Manual for the 2 = - 10 dBm ~ - 35 dBm default values.
Page 94: Automatic Route Selection (Ars/F-Route)
SL2100 ISSUE 1.0 Automatic Route Selection (ARS/F-Route) Description Automatic Route Selection (ARS/F-Route) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers. ARS is an on-line call routing program that you can customize (like other system options) from a display telephone.
Page 95 ISSUE 1.0 SL2100 keys on their telephone which allow incoming access only. The user has only outgoing access on the CO lines when using ARS to place a call. Class of Service Matching With the ARS Class of Service Match Access feature, you can determine whether the system should allow a call based on the COS assigned to the Dial Analysis Table (PRG 26-02).
Page 96 SL2100 ISSUE 1.0 With PRG 26-01-06: ARS COS Match Access enabled (set to 1): • If at 9:00 AM, each extension dialed 9+(203)926-5400 Extension 301 would use Trunk Group 1 Extension 302 would use Trunk Group 2 Extension 401, 402 would use Trunk Group 3 •...
Page 97 ISSUE 1.0 SL2100 Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 98 SL2100 ISSUE 1.0 Program Program Name Input Data Default 26-02-03 * Dial Analysis Table for ARS/LCR - If Service Type 1 (in 26-02) : Se- Additional Data/Service Number lect Trunk Group Number 0 ~ 50 (Trunk Group Number 0 =...
Page 99 ISSUE 1.0 SL2100 Program Program Name Input Data Default 26-03-01 ARS Dial Treatments - Treatment Code Maximum 36 characters No Setting 20-03-04 System Options for Single Line Telephones - Di- 0 ~ 64800 seconds al Sending Start Time for SLT or ARS...
Page 100 SL2100 ISSUE 1.0 Program Program Name Input Data Default 44-05-07 * ARS/F-Route Table - ARS Class of Service 0 ~ 50 0 = No ARS Class (Call Restric- ted) 44-05-08 ARS/F-Route Table - Dial Treatment 0 = No Dial Treatment Table Added (Call will be sent out of the system as dialed.)
Page 101 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-13-02 Loop Keys - Incoming Option 0 ~ 50 0: Programming Func- (0 = Assigns the Loop Key to all tion Key No. = 01 ~ 24 trunk groups, 1 ~ 50 = Assigns the Loop key to...
Page 102 SL2100 ISSUE 1.0 Program Program Name Input Data Default 44-05-02 ARS/F-Route Table - Delete Digits 0 ~ 255 (255 = Delete All) 44-05-03 ARS/F-Route Table - Additional Dial Number Ta- 0 ~ 100 44-05-04 ARS/F-Route Table - Beep Tone 0 = Off...
Page 103 ISSUE 1.0 SL2100 Program Program Name Input Data Default 80-03-04 DTMF Tone Receiver Setup - Max. Detect Level 0 ~ 15 Refer to the Program- DTMF Tone 0 = 0 dBm (0) to - 15 ming Manual for the dBm (15) default values.
Page 104 SL2100 ISSUE 1.0 Program Program Name Input Data Default 44-09-01 Weekly Schedule for ARS/F-Route - Schedule 1 = Sunday Pattern 1 Pattern Number (Pattern 1 ~ 10) 2 = Monday (Pattern 1 ~ 10) 3 = Tuesday (Pattern 1 ~ 10)
Page 105: Background Music
ISSUE 1.0 SL2100 Background Music Description Background Music (BGM) sends music from a customer-provided music source to the Speakers of the Multiline Terminal when the station is idle. A system can have only 1 BGM input, Each 082U-B1 board has one Audio-Input port on RL/Audio jack (RJ61). As system can have One BGM input, effective BGM port needs to be determined at PRG10-60-01.
Page 106 SL2100 ISSUE 1.0 Program Program Name Input Data Default 10-60-01 Audio Port Setup - BGM Channel 0 = Not Used 1 = Slot No.1 2 = Slot No.2 3 = Slot No.3 5 = Slot No.5 6 = Slot No.6 7 = Slot No.7...
Page 107: Barge-In
ISSUE 1.0 SL2100 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 108 SL2100 ISSUE 1.0 System Availability Terminals Multiline and Single Line Terminals Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Guide to Feature Programming Program Program Name Input Data Default 11-12-08 Service Code Setup (for Service Access) -...
Page 109 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-18-07 Service Tone Timers - Intrusion Tone Repeat 0 ~ 64800 seconds Time 21-01-03 System Options for Outgoing Calls - Trunk Inter- 0 ~ 64800 seconds digit Time (External) Operation To Barge-In after calling a busy extension: The time in PRG 21-01-03 must expire before you can Barge-In.
Page 110: Battery Backup - System Memory
SL2100 ISSUE 1.0 Battery Backup - System Memory Description The battery on the CPU retains the Clock/Calendar when the CPU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.
Page 111 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 90-03-01 Save Data - Save Data Dial 1 + press Hold (Press Hold only to cancel.) Operation None Features and Specifications Manual 1-97...
Page 112: Battery Backup - System Power
• During normal operation, the batteries are continually recharged by a built-in charging circuit. • External Battery Box can be connected to the system to back up the system in the event of commercial power outage. Refer to the SL2100 System Hardware Manual for further details. Default Settings...
Page 113: Built-In Auto-Answering
ISSUE 1.0 SL2100 Built-in Auto-Answering Description The system provides maximum 4 channels Built-in Auto-Answering feature without need for any additional hardware on CPU at default. This feature provides easy answering machine function inside the system which supports VRS prompt message and simple voice Mail function. VRS voice prompt or recorded voice message are saved in a flash memory on CPU board.
Page 114 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 25-06-01 VRS/DISA One-Digit Code Attendant Setup - 0 ~ 100 (0 = No Setting) Next Attendant Message Number 101 = Voice Mail answers 104 = Refer to PRG 25-04.
Page 115 ISSUE 1.0 SL2100 To record VRS prompt message 1 Press Speaker key +Dial 616+7+001 at terminal After Beep tone, record your message. Press Speaker key and finish recording. Incoming call and record calling party message Incoming call to specified trunk Calling party is connected to built-in VRS, and hears auto-answering message 1.
Page 116: Call Arrival (Car) Keys
SL2100 ISSUE 1.0 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
Page 117 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 11-04-01 Virtual Extension Numbering - Extension Num- Dial (Up to 8 digits) All Virtual Extension Port = No Setting 15-01-01 Basic Extension Data Setup - Extension Name...
Page 118 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-07-10 Class of Service Options (Administrator Level) - 0 = Off COS1 ~ 14/COS15 = 1 Programmable Function Key Programming (Ap- 1 = On pearance Level) 20-10-08 Class of Service Options (Answer Service) - Vir-...
Page 119 ISSUE 1.0 SL2100 Dial the mode number in which the key delay rings. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 10.
Page 120: Call Duration Timer
SL2100 ISSUE 1.0 Call Duration Timer Description Call Duration Timer lets a Multiline Terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 121 ISSUE 1.0 SL2100 Operation To time your trunk calls: Place a trunk call. The timer starts automatically. Features and Specifications Manual 1-107...
Page 122: Call Forwarding
Call Forwarding with Follow Me on page 1-119 for more information. • Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Refer to SL2100 InMail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension.
Page 123 ISSUE 1.0 SL2100 • The telephone must be in an idle state to enable call forwarding with a Programmable Function Key, or receiving dial tone to enable call forwarding with a service code. • Call Forward for any Extension to Destination cannot be set or canceled from a Virtual Extension.
Page 124 SL2100 ISSUE 1.0 System Availability Terminals Any Station and Virtual Extensions Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console...
Page 125 ISSUE 1.0 SL2100 Program Program Name Input Data Default 11-11-07 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Call Forwarding - Follow-Me 11-11-08 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit...
Page 126 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-11-23 Class of Service Options (Hold/Transfer Service) 0 = Off COS 01 ~ 15 = 1 - CAR/VE Call Forward Set/Cancel 1 = On 20-13-05 Class of Service Options (Supplementary Serv-...
Page 127 ISSUE 1.0 SL2100 Operation To set Call Forward - Immediate at a forwarding station: Pick up the handset or press Speaker key. Dial the Call Forward - Immediate Service Code (default: 741). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 751, Key Code 10) Dial 1 (Set).
Page 128 SL2100 ISSUE 1.0 Press Speaker key or hang up. The Call Forwarding Programmable Function key turns off. To set Call Forward - Both Ring at a forwarding station: Pick up the handset or press Speaker key. Dial the Call Forward - Both Ring Service Code (default: 745).
Page 129 ISSUE 1.0 SL2100 Press Speaker key or hang up. The Call Forwarding Programmable Function key turns off. To set Call Forward Immediate for any Extension to Destination: Pick up the handset or press Speaker key. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 790).
Page 130 SL2100 ISSUE 1.0 Dial the Call Forward - Immediate Service Code (default: 741). Dial 0 (Cancel). Press Speaker key or hang up. To set Call Forward - Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward - Busy/No Answer Service Code (Default: 744).
Page 131 ISSUE 1.0 SL2100 Press Speaker key or hang up. Refer to Call Forwarding on page 1-108. To cancel Call Forward - Busy (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy Split Service Code (default: 683).
Page 132 SL2100 ISSUE 1.0 Dial 0 to cancel all Call Forward Busy/No Answer Split destinations, 1 (INT) to cancel the destination for Internal calls, or 2 (EXT) to cancel the destination for External calls. Press Speaker key or hang up. To set Call Forward - Both Ring (Split): Pick up the handset or press Speaker key.
Page 133: Call Forwarding With Follow Me
ISSUE 1.0 SL2100 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 134 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-11-07 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Call Forwarding - Follow-Me 15-07-01 Programmable Function Keys Refer to the program-...
Page 135 ISSUE 1.0 SL2100 Dial 0 (Cancel All Forward Follow Me). - OR - Dial the extension number with Follow Me set. Features and Specifications Manual 1-121...
Page 136: Call Forwarding, Off-Premise
SL2100 ISSUE 1.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 137 ISSUE 1.0 SL2100 System Availability Terminals All Stations Required Component(s) None Related Features Call Forwarding Code Restriction/Toll Restriction Direct Inward Dialing (DID) Do Not Disturb (DND) Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming Program Program Name...
Page 138 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-11-47 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Set/Cancel Call Forward No Answer (Split) 11-11-48 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit...
Page 139 ISSUE 1.0 SL2100 Program Program Name Input Data Default 24-09-02 Call Forward Split Settings - Maximum of 36 digits (0 ~ 9, No Setting CO Call Forwarding Destination for Both Ring, #, @, P, R) All Call, No Answer @ = Wait for Answer Supervision...
Page 140 SL2100 ISSUE 1.0 Program Program Name Input Data Default 13-01-01 Speed Dialing Function Setup - Speed Dialing 0 = Trunk Outgoing Mode (Use Auto Outgoing Call Mode trunk group assigned in PRG 13-05.) 1 = Intercom Outgoing Mode (Follow the system routing for the trunk access code entered.)
Page 141 ISSUE 1.0 SL2100 Program Program Name Input Data Default 13-01-01 Speed Dialing Function Setup - Speed Dialing 0 = Trunk Outgoing Mode (Use Auto Outgoing Call Mode trunk group assigned in PRG 13-05.) 1 = Intercom Outgoing Mode (Follow the system routing for the trunk access code entered.)
Page 142 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-11-06 DID Translation Table - Transfer Destination 0 = No setting Number 2 1 ~ 50 = Incoming Ring Group 101 = Not Used 102 = InMail 103 = Not Used...
Page 143 ISSUE 1.0 SL2100 To cancel Call Forwarding Off-Premise Split: At the Multiline Terminal, press Speaker key. - OR - At a Single Line Terminal, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). If Internal and External are set both are canceled.
Page 144 SL2100 ISSUE 1.0 Repeat from step 3 to define another mode entry or press Speaker key to hang up. Cancel the Line Forwarding: Lift the handset. Dial 735. Dial trunk port number (001 ~ 128) to be defined. Select the mode (1 ~ 8) to be defined.
Page 145 ISSUE 1.0 SL2100 Select the time mode (1 ~ 8) to be defined. Press Exit key. Press Speaker key to hang up. Method 2 (follows the pre-defined destination in PRG 24-05-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in PRG 13-04-01 for the line to forward.
Page 146: Call Forwarding/Do Not Disturb Override
SL2100 ISSUE 1.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions The Do Not Disturb Override will only work if the phone has no forwarding on it.
Page 147 ISSUE 1.0 SL2100 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (PRG 15-07 or SC 751: 37) or dial 707. Features and Specifications Manual 1-133...
Page 148: Call Monitoring
SL2100 ISSUE 1.0 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
Page 149 ISSUE 1.0 SL2100 • While being monitored, an extension cannot receive Voice Over. • When a monitored extension places a call on hold, Call Monitor is automatically finished. • With PRG 20-13-10 set to 1, a call which is being Monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park.
Page 150 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-02-27 System Options for Multiline Telephones – ACD 0 = Off (ACD Mode) Monitor for Business Mode 1 = On (Business Mode) 20-06-01 Class of Service for Extensions - Class of Serv-...
Page 151 ISSUE 1.0 SL2100 To Call Monitor using Coaching Ability: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 751 :34). Press MIC or Feature + 1 to toggle Coaching Ability on and off to the monitored station.
Page 152: Call Redirect
SL2100 ISSUE 1.0 Call Redirect Description Call Redirect allows a Multiline Terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 153 ISSUE 1.0 SL2100 Related Features None Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command.
Page 154: Call Waiting/Camp-On
SL2100 ISSUE 1.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
Page 155 ISSUE 1.0 SL2100 Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 156 SL2100 ISSUE 1.0 Analog Trunk Station on Inter- 20-09-01 = On 20-09-01 = Off Call to nal Call 24-09-04 = Off 20-09-07 = Off 24-09-04 = On Station on Trunk 20-09-01 = On 20-09-01 = Off Call 24-09-04 = Off...
Page 157 ISSUE 1.0 SL2100 To cancel a Camp-On request: Hang up. At a Multiline Terminal, press Speaker key and dial 770. - OR - At a Multiline Terminal, press the Camp-On key (PRG 15-07 or SC 751: 35). - OR - At the Single Line Terminal, lift the handset and dial 770.
Page 158: Callback
SL2100 ISSUE 1.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 159 ISSUE 1.0 SL2100 Related Features Call Waiting/Camp-On Programmable Function Keys Guide to Feature Programming Program Program Name Input Data Default 11-12-05 Service Code Setup (for Service Access) - Can- 0~9, , # Maximum of 8 digit cel Camp-On 11-12-44 Service Code Setup (for Service Access) - Call-...
Page 160 SL2100 ISSUE 1.0 To test Callback at a Single Line Terminal: Lift the handset. Dial 799. Hang up. When the telephone rings, lift the handset. You hear the Hold tone. Hang up. 1-146 Callback...
Page 161: Caller Id Call Return
• To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. Refer to the SL2100 Programming Manual for detailed programming instructions. • Use PRG 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the ability to send the Caller ID digits to voice mail.
Page 162 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail 0 = Disable (Caller ID not sent to VM.) 1 = Enable (Caller ID is sent to VM.)
Page 163: Caller Id
ISSUE 1.0 SL2100 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
Page 164: Figure 1-2 Left Cursor Key Operation Flow Chart
System programming provides an option for Single Line Terminals to display Caller ID. Caller ID Sender Queuing Added The SL2100 system can provide Caller ID (calling party number) to a Single Line Terminal with a display. The system can queue incoming calls to the Single Line Terminal if the system Caller ID sender resources are busy.
Page 165 ISSUE 1.0 SL2100 Conditions • To have pre-answer Caller ID from the voice mail, the call must be an unscreened transfer. • Caller ID is provided by the CPU-C1. The EXIFB-C1, which plugs into the Chassis, can provide additional resources for Caller ID if needed.
Page 166 SL2100 ISSUE 1.0 System Availability Terminals All Multiline Terminals with a display and Single Line Terminals equipped to receive Caller ID Required Component(s) 3COIDB-C1 2BRIDB-C1 1PRIDB-C1 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) Call Arrival (CAR) Keys Caller ID Call Return...
Page 167 ISSUE 1.0 SL2100 Program Program Name Input Data Default 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail 0 = Disable (Caller ID not sent to VM.) 1 = Enable (Caller ID is sent to VM.) 14-01-24 Basic Trunk Data Setup - Trunk-to-Trunk Outgo-...
Page 168 SL2100 ISSUE 1.0 Program Program Name Input Data Default 90-03-01 Save Data - Save Data Dial 1 + press Hold (Press Hold only to cancel.) 90-04-01 Load Data - Load Data Dial 1 + press Hold (Press Hold only to cancel.)
Page 169: Table 1-5 Keys For Entering Names
ISSUE 1.0 SL2100 Press the STORE softkey. The display shows: xxxxxxxxxxxxx mm-dd hh:mm STA Abb ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time STA = Store in Station Speed Dial bin. ABB - Store in System Speed Dial bin.
Page 170 SL2100 ISSUE 1.0 Press Hold key. The display shows: SET ABB 10. Press Speaker key. The telephone returns to idle. Storing a Number (When 15-02-60: 1 or 2) To store a Caller ID number in a Common Speed Dial bin: (Following operation is available for 2W Digital Multiline Terminal/ IP Multiline Terminal Only.)
Page 171 ISSUE 1.0 SL2100 Dial the Speed dial bin in which the number is to be stored. If you press Hold key, the next available Speed Dial bin will be used. The display shows: ABB xxxx nnnnnnnn Press Hold key. The display shows: ABB xxxx 10.
Page 172 SL2100 ISSUE 1.0 Press the STORE softkey. The display shows: xxxxxxxxxxxxx mm-dd hh:mm STA Abb ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time STA = Store in Station Speed Dial bin. Abb = Store in System Speed Dial bin.
Page 173 ISSUE 1.0 SL2100 Press the Call History key (PRG 15-07 or SC 751: 08) or press the List softkey and CID. - OR - Press the Left Cursor key twice. The last addition to the list is displayed. Press the ARROW DOWN softkey to scroll through the list of numbers in memory.
Page 174: Caller Id - Flexible Ringing
Reject/Reroute Based on Entry in SPD Table When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SL2100 can reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number programmed in PRG 22-16-01 and Speed Dial entry in PRG 13-02-01 and PRG 13-04-01.
Page 175 PRG 13-04-05: 2 (tone pattern 2) Conditions • Caller ID Matching. The SL2100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. • The Speed Dial table is searched from the starting number and the first match result is used.
Page 176: Table 1-6 Caller Id Matching Rule
SL2100 ISSUE 1.0 • PRG 13-04 will follow Common or Group Speed Dial numbers. Caller ID Matching Rule: The system compares the Caller ID and programmed Speed Dial with these rules below. Table 1-6 Caller ID Matching Rule Caller ID...
Page 177 ISSUE 1.0 SL2100 Caller ID Flexible Routing Program Program Name Input Data Default 13-04-01 * Speed Dialing Number and Name - Number Maximum of 36 digits (0 ~ 9, No Setting #, @, P, R) @ = Wait for Answer Supervision...
Page 178 SL2100 ISSUE 1.0 Program Program Name Input Data Default 40-10-07 * Voice Announcement Service Option - Set VRS 0 = No Message Played Message for Caller ID Refuse (VRS Msg CID) 1 ~ 100 = VRS Message 1 ~ 100...
Page 179 ISSUE 1.0 SL2100 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Search PRG 13-04-01 Play VRS Message Data unmatched Data matched...
Page 180 SL2100 ISSUE 1.0 PRG 14-01-27 :1 And refuse mode is? Reason of No Anything Else Caller ID? Private PRG 22-18-01 Play VRS Message PRG 40-10-06 Ring the extension Ring the incoming Disconnect the call Follow PRG 22-02-01 ring group number...
Page 181: Central Office Calls, Answering
ISSUE 1.0 SL2100 Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 128 trunks are available.
Page 182: Figure 1-3 <2W Digital/Ip Multiline Terminal Mode
SL2100 ISSUE 1.0 1-3 = High, Middle, Low 4-8 = Melody PRG15-28-01 0 = Trunk Incoming 4-8 = Melody 4-8 = Melody PRG15-02-02 PRG22-03-01 1-3 = High, Middle, Low 0-3, 9-12 = Tone Pattern 4-8 = Melody PRG22-03-01 0-3, 9-12 =...
Page 183 ISSUE 1.0 SL2100 System Availability Terminals All Terminals Required Component(s) Any Trunk ETU (i.e., 3COIDB-C1, 2BRIDB-C1, 1PRIDB-C1, etc.) Related Features Automatic Call Distribution (ACD) Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Directed Call Pickup...
Page 184 SL2100 ISSUE 1.0 Program Program Name Input Data Default 14-01-02 Basic Trunk Data Setup - Transmit Level 1 ~ 63 32 (0 dB) (- 15.5 dB ~ + 15.5 dB in 0.5 dB intervals) 14-01-03 Basic Trunk Data Setup - Receive Level...
Page 185 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-02-22 Multiline Telephone Basic Data Setup - Multiple 0 = Disable Incoming From Intercom and Trunk 1 = Enable 15-03-03 Single Line Telephone Basic Data Setup - Termi- 0 = Normal...
Page 186 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-01-01 System Options for Incoming Calls - Incoming 0 = Intercom Call Priority Call Priority 1 = Trunk Call Priority 22-01-02 System Options for Incoming Calls - Incoming 0 = Disable (Off)
Page 187 ISSUE 1.0 SL2100 Program Program Name Input Data Default 82-08-01 Sidetone Volume Setup - Sidetone Volume Input Data ( Digital Sidetone Lev- (MF Level) el : Analog Sidetone Level ) 0 ( - 54 dB : - 54 dB )
Page 188: Central Office Calls, Placing
SL2100 ISSUE 1.0 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can: •...
Page 189 ISSUE 1.0 SL2100 Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) Any Trunk ETU (i.e., 3COIDB-C1, 2BRIDB-C1, 1PRIDB-C1, etc.) Related Features Alphanumeric Display Automatic Route Selection (ARS/F-Route) Code Restriction/Toll Restriction Dial Tone Detection Handsfree Answerback/Forced Intercom Ringing...
Page 190 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-12-14 Service Code Setup (for Service Access) - Trunk 0~9, , # Maximum of 8 digit Group Access 14-01-01 Basic Trunk Data Setup - Trunk Name Up to 12 characters Trunk Port Number 1 =...
Page 191 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-02-08 Multiline Telephone Basic Data Setup - Automat- 0 = Preselect ic Handsfree 1 = One-Touch (Automatic Handsfree) 15-03-03 Single Line Telephone Basic Data Setup - Termi- 0 = Normal nal Type...
Page 192 SL2100 ISSUE 1.0 Program Program Name Input Data Default 82-08-01 Sidetone Volume Setup - Sidetone Volume Input Data ( Digital Sidetone Lev- (MF Level) el : Analog Sidetone Level ) 0 ( - 54 dB : - 54 dB )
Page 193 ISSUE 1.0 SL2100 To busy out a trunk from outbound usage: Press Speaker key + dial 645 + Trunk Number (001~128) + 1. The user which busied out the trunk still has access to it. All other users are blocked from seizing it to place an outgoing call.
Page 194: Class Of Service
SL2100 ISSUE 1.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
Page 195 ISSUE 1.0 SL2100 Required Component(s) None Related Features Night Service Guide to Feature Programming Program Program Name Input Data Default 11-11-24 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Change Station Class of Service...
Page 196 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-07-23 Class of Service Options (Administrator Level) - 0 = Off COS 1 ~ 15 = 0 CO MSG Waiting Indication Callback Number 1 = On Programming 20-07-24 Class of Service Options (Administrator Level) -...
Page 197 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-08-15 Class of Service Options (Outgoing Call Service) 0 = Off COS 01 ~ 15 = 0 - Block Outgoing Caller ID 1 = On 20-08-16 Class of Service Options (Outgoing Call Service)
Page 198 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-10-07 Class of Service Options (Answer Service) - Au- 0 = Off COS 01 ~ 15 = 0 tomatic Off-Hook Answer 1 = On 20-10-08 Class of Service Options (Answer Service) - Vir-...
Page 199 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-11-22 Class of Service Options (Hold/Transfer Service) 0 = Allow COS 01 ~ 15 = 0 - Restricted Unsupervised Conference 1 = Deny 20-11-23 Class of Service Options (Hold/Transfer Service) 0 = Off...
Page 200 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-13-15 Class of Service Options (Supplementary Serv- 0 = Off COS 01 ~ 15 = 0 ice) - Barge-In, Initiate 1 = On 20-13-16 Class of Service Options (Supplementary Serv- 0 = Off...
Page 201 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-13-42 Class of Service Options (Supplementary Serv- 0 = Off COS 01 ~ 15 = 1 ice) - Extension Data Swap Enabling 1 = On 20-13-43 Class of Service Options (Supplementary Serv-...
Page 202 SL2100 ISSUE 1.0 Operation To change an extension Class of Service (via Service Code 677) : Press Speaker key. Dial 677. Dial the extension number you want to change. You see: MODE1: nn Press Hold key to leave the current value unchanged.
Page 203 ISSUE 1.0 SL2100 10. Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold key. You see: MODE8: nn Press Hold key to leave the current value unchanged. 11. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press Hold key.
Page 204: Clock/Calendar Display/Time And Date
SL2100 ISSUE 1.0 Clock/Calendar Display/Time and Date Description The system uses Clock/Calender Display/Time and Data for: • Central Office Calls (Access Maps) • Class of Service (Class) • Direct Inward Lines • Display Telephones • Night Service (Automatic) • Programmable Trunk Parameters •...
Page 205 ISSUE 1.0 SL2100 Related Features Class of Service Night Service Single Line Terminals InMail Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name Input Data Default 10-01-01 Time and Date - Year 16 ~ 35 No Setting 10-01-02...
Page 206: Code Restriction/Toll Restriction
SL2100 ISSUE 1.0 Code Restriction/Toll Restriction Description Code Restriction/Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 128 extensions.
Page 207 ISSUE 1.0 SL2100 • International Call Restriction International Call Restriction lets you limit the international calls an extension user may dial. You can build a restrict table to prevent only certain calls, or you can build a permit table to allow only certain calls.
Page 208 SL2100 ISSUE 1.0 Related Features Central Office Calls, Placing Code Restriction Override/Toll Restriction Override Code Restriction, Dial Block/Toll Restriction, Dial Block Direct Inward System Access (DISA) PBX Compatibility/Behind PBX Multiple Trunk Types Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 209 ISSUE 1.0 SL2100 Program Program Name Input Data Default 21-06-03 Toll Restriction Table Data Setup - Maximum 4 ~ 30 = 4 ~ 30 digits Tables 1~ 4 = 30 Number of Digits Table Assignment 21-05-05 Toll Restriction Class - Common Permit Code Ta-...
Page 210 SL2100 ISSUE 1.0 Program Program Name Input Data Default 35-02-01 SMDR Output Options - Toll Restricted Call 0 = Not Displayed 1 = Displayed Operation To place a trunk call if your system is Code Restricted: Place call normally. If your Code Restriction Class does not allow the number you dial, your call is cut off.
Page 211: Code Restriction Override/Toll Restriction Override
ISSUE 1.0 SL2100 Code Restriction Override/Toll Restriction Override Description Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives.
Page 212 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-11-34 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Temporary Toll Restriction Override 11-11-36 Service Code Setup (for Setup/Entry Operation) -...
Page 213: Figure 1-4 Walking Code Restriction
ISSUE 1.0 SL2100 Program Program Name Input Data Default 35-02-18 SMDR Output Options - Print Mode for Caller 0 = Normal Name of Incoming Call 1 = Line Feed Start Should the Walking Toll In PRG 11-11-36, change Restriction service code...
Page 214: Figure 1-5 Temporary Code Restriction Override
SL2100 ISSUE 1.0 Start Should a user be able In PRG 20-08-06, to temporarily override In PRG 20-08-06, enter 0. enter 1. Toll Restriction programming? In PRG 20-06-01, assign Class of Service to extensions. Should the Temporary In PRG 11-11-34,...
Page 215 ISSUE 1.0 SL2100 Dial the 4-digit Code Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.
Page 216: Code Restriction, Dial Block/Toll Restriction, Dial Block
SL2100 ISSUE 1.0 Code Restriction, Dial Block/Toll Restriction, Dial Block Description Code Restriction, Dial Block/Toll Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk.
Page 217 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 11-10-17 Service Code Setup (for System Administrator) - 0~9, , # Maximum of 8 digit Dial Block by Supervisor 11-11-33 Service Code Setup (for Setup/Entry Operation) -...
Page 218 SL2100 ISSUE 1.0 To set Dial Block from another extension: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. Dial 601 (default). Dial the 4-digit Supervisor Dial Block code (as set in programming).
Page 219: Conference
ISSUE 1.0 SL2100 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CPU provides 32 conference ports, allowing any number of internal or external parties to be conferenced together for a limit of 16 parties.
Page 220: Figure 1-6 Standard Sip Conference
- While talking on a Virtual Extension, if the station has a call on Hold, a conference call cannot be established. • With SL2100 system, Standard SIP Terminals can initiate a conference call using Conference key on the terminal. Talking...
Page 221 ISSUE 1.0 SL2100 Default Settings Enabled System Availability Terminals Standard SIP Phone Multiline and Single Line Terminals Required Component(s) None Related Features None Guide to Feature Programming Program Program Name Input Data Default 11-12-08 Service Code Setup (for Service Access) -...
Page 222 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-13-15 Class of Service Options (Supplementary Serv- 0 = Off COS 01 ~ 15 = 0 ice) - Barge-In, Initiate 1 = On 20-13-16 Class of Service Options (Supplementary Serv- 0 = Off...
Page 223 ISSUE 1.0 SL2100 Single Line Terminal Establish intercom or trunk call. Hookflash and dial #1. Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. Hookflash and repeat step 3 to add more parties.
Page 224 SL2100 ISSUE 1.0 Single Line Telephone Hang up. If you are not permitted to use Tandem Trunking, outside callers may hear Music on Hold. To exit a Conference when all conference members are outside parties without affecting the other parties: Multiline Terminal Press Hold key.
Page 225 ISSUE 1.0 SL2100 Dial the extension number or press a DSS key of a telephone in a Conference call. If an error tone is heard, Barge-In is disable for the extension and the call cannot go through. Retrieve the call by pressing the flashing line Key or hang up and the call recalls the extension.
Page 226: Conference, Remote
SL2100 ISSUE 1.0 Conference, Remote Description The Remote Conference feature enhances the Conference feature by allowing outside parties to dial a Remote Conference pilot number and a Conference Group number to connect to a Conference call. The conference circuits on the CPU are used to join each party to the conference. A maximum of 16 conference participants is possible for one Conference.
Page 227 ISSUE 1.0 SL2100 Hold Using Hold while on a Remote Conference call is not possible. Transfer Transfer to Remote Conference is supported. Guide to Feature Programming Program Program Name Input Data Default 11-19-01 Remote Conference Pilot Number Setup - Re-...
Page 228 SL2100 ISSUE 1.0 Operation To joining a Remote Conference Call: Internal Extension: Lift the handset and dial the extension number of the Remote Conference pilot number (assigned in PRG 11-19-01). - OR - External Party: Dial the telephone number for the Remote Conference pilot number (assigned in PRG 11-19- 01).
Page 229: Table 1-7 Different Combinations Of Program 20-13-46 And Program 20-11-31 For Operator And User
ISSUE 1.0 SL2100 If the password matches, the participant becomes part of the Remote Conference. If the password does not match the trunk call is disconnected. Table 1-7 Different combinations of program 20-13-46 and program 20-11-31 for Operator and User.
Page 230: Conference - Remote Conference Recording
The Remote Conference Recording feature enhances the built in conference capabilities of the SL2100 by allowing the recording of conference calls. The recording feature is configured per conference to start automatically or manually. All participants are provided a Prompt stating recording and intrusion tone.
Page 231 ISSUE 1.0 SL2100 Required Component(s) None Related Features Conference - Remote Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Line Key 1 ~ 32 Refer to the Program- 0 ~ 99, #00~ #99 (Normal Func-...
Page 232: Conference, Voice Call/Privacy Release
SL2100 ISSUE 1.0 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
Page 233 ISSUE 1.0 SL2100 Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming Program Program Name Input Data Default 14-01-19 Basic Trunk Data Setup - Privacy Mode Toggle 0 = Disable (No) Option 1 = Enable (Yes) 15-07-01...
Page 234: Continued Dialing
SL2100 ISSUE 1.0 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 235 ISSUE 1.0 SL2100 Related Features Pulse to Tone Conversion Guide to Feature Programming Program Program Name Input Data Default 15-03-03 Single Line Telephone Basic Data Setup - Termi- 0 = Normal nal Type 1 = Special 20-06-01 Class of Service for Extensions - Class of Serv-...
Page 236: Data Line Security
SL2100 ISSUE 1.0 Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine.
Page 237 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-09-06 Class of Service Options (Incoming Call Service) 0 = Off COS 01 ~ 15 = 0 - Incoming Time Display 1 = On 20-09-07 Class of Service Options (Incoming Call Service) 0 = Off (Calls are not queued.)
Page 238: Delayed Ringing
SL2100 ISSUE 1.0 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions • An extension user can answer an outside call just by lifting the handset (depending on programming).
Page 239 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 14-07-01 Trunk Access Map Setup - Access Map 0 = No access Access Map 1~128 = 1 = Outgoing access only Trunk Ports 1~128 as- 2 = Incoming access only...
Page 240 SL2100 ISSUE 1.0 To program a CAR/SIE/VE key on a phone: Press Speaker key. Dial 752. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring (skip to step 8 for Delayed Ring).
Page 241: Department Calling
ISSUE 1.0 SL2100 Department Calling Description With Department Calling, an extension user can call an idle extension in a preprogrammed Department Group (50 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
Page 242 SL2100 ISSUE 1.0 dial a code to log in or log out of their Department Calling Group. A Multiline Terminal can optionally have a function key programmed to login/logout. Enhanced Hunting (Set at PRG 16-01-10) Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under which calls to a Department Group pilot number will cycle through the members of the group.
Page 243: Figure 1-7 Department Calling Priority Call Routing
ISSUE 1.0 SL2100 • When a Department Group is assigned as the VM Department Group in PRG 45-01-01 it will only work as priority mode no matter what PRG 16-01-02 is set to for that Department Group. • PRG 16-01-05 (Extension Group All Ring Mode Operation) does not work to a Secondary Department Group.
Page 244: Figure 1-8 Department Calling Circular Routing
SL2100 ISSUE 1.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-8 Department Calling Circular Routing System Availability Terminals All Terminals Required Component(s) VRS for Messaging 1-230 Department Calling...
Page 245 ISSUE 1.0 SL2100 Related Features Call Forwarding Department Step Calling Transfer InMail Voice Response System (VRS) Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 246 SL2100 ISSUE 1.0 Program Program Name Input Data Default 16-02-01 * Department Group Assignment for Extensions 1 ~ 50 (Refer to the program- ming manual for the default values of all ex- tensions.) 16-02-02 Department Group Priority Assignment 1 ~ 50 = Department Group...
Page 247 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-13-14 Class of Service Options (Supplementary Serv- 0 = Off COS 01 ~ 15 = 1 ice) - Department Calling (PLT No Called Exten- 1 = On sion) 22-07-01 DIL Assignment - Number of Transferring Desti-...
Page 248 SL2100 ISSUE 1.0 Dial 650 + 0. - OR - Press Department Calling Log In key (PRG 15-07-01 or SC 751: 46). The key goes out when you log back in. To change the Department Group Overflow Destination: Press Speaker key.
Page 249: Department Step Calling
ISSUE 1.0 SL2100 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 250 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. 20-06-01 Class of Service for Extensions - Class of Serv-...
Page 251: Dhcp Client
ISSUE 1.0 SL2100 DHCP Client Description DHCP Client will access an external DHCP server every time the LAN cable is connected to the CPU/ VoIPDB or when the System is powered up. The System can receive the following information from the DHCP server: IP Address, Subnet Mask, and Default Gateway.
Page 252 SL2100 ISSUE 1.0 Program Program Name Input Data Default 10-12-01 CPU Network Setup - IP Address 0.0.0.0 ~ 126.255.255.254 192.168.0.10 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254 10-12-02 CPU Network Setup - Subnet Mask 128.0.0.0 | 192.0.0.0 | 224.0.0.0 | 255.255.255.0 240.0.0.0 | 248.0.0.0 | 252.0.0.0 |...
Page 253: Dial Pad Confirmation Tone
ISSUE 1.0 SL2100 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 254 SL2100 ISSUE 1.0 Operation To enable/disable Dial Pad Confirmation Tone: Pick up the handset or press Speaker key. Dial 724. 1-240 Dial Pad Confirmation Tone...
Page 255: Dial Tone Detection
ISSUE 1.0 SL2100 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #0 and the trunk number), the system drops the trunk if dial tone does not occur.
Page 256: Table 1-8 Dial Tone Detection Program Interaction
SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 10-09-01 DTMF, Dial Tone Detection Setup - DTMF, Dial 0 = Common use for both analog Resource 01 ~ 140 = 0 Tone Detection extensions and trunks...
Page 257: Dialing Number Preview
ISSUE 1.0 SL2100 Dialing Number Preview Description Dialing Number Preview lets a display Multiline Terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions • An extension user cannot edit the displayed number.
Page 258 SL2100 ISSUE 1.0 Operation To use Dial Number Preview to place a call (Multiline Terminal only) (When set PRG 15-02-60:0) Do not lift the handset or press Speaker key. To preview any number, dial the number you wish to call.
Page 259: Digital Trunk Clocking
• If there is one 1PRIDB-C1 and the one being used for the source goes down, the SL2100 CPU looks to see if there are any BRIs installed in the system. If there are no BRIs, the SL2100 CPU becomes the new synchronization source. The reason for this is when a 1PRIDB-C1 is installed in the system.
Page 260 SL2100 ISSUE 1.0 Feature Examples Digital Trunk Clocking Examples: If PRI and BRI exist, the system synchronizes with PRI. In this example, the PRI in slot01 was the first priority to synchronize with the carrier; therefore, it is the PLO synchronization source.
Page 261: Direct Inward Dialing (Did)
501~756 to extension numbers 301~556. The SL2100 system has 1000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table.
Page 262 SL2100 ISSUE 1.0 You assign Automated Attendant greetings (i.e., VRS Messages) to the numbers in each Translation Table. This provides you with extensive flexibility when determining which greetings the system should play for which dialed numbers. You could, for example, set up 926 5401 through 926 5449 to route to extensions 401~449, and have 926 5450 route to the automated attendant.
Page 263 ISSUE 1.0 SL2100 or the voice mail as the programmed destination. Each vacant number intercept for a DID number can have two destinations. The first destination is for an invalid DID number, busy or no answer extension. The second destination is for a no answer trunk ring group.
Page 264: Table 1-9 Example 2 (Manual Change)
SL2100 ISSUE 1.0 Example 1 (Automatic Change) 00:00 09:00 12:00 13:00 00:00 18:00 Time Pattern PRG 22-17 PRG 22-11-01 101 incoming 102 incoming 101 incoming 100 incoming 100 incoming PRG 22-11-02 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial...
Page 265 ISSUE 1.0 SL2100 DID Call by Day of Week Schedule DID Call by weekly schedule allows for 500 programmed DID Conversion table entries (PRG 22-17-01, PRG 22-17-05) that can be routed based on Day of Week Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and Day of Week Pattern can reference one of the 1000 different Dial-In Conversion table entries in PRG 22-11-01.
Page 266: Table 1-10 Monday -Friday
SL2100 ISSUE 1.0 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial Transfer Dial Table 1-10 Monday -Friday PRG 22-17 Table No. Received Dial Time Pattern 02: Start Time 03: End Time 04: PRG 05: Day 22-11 00:00 08:00 4 (Ext.300)
Page 267 ISSUE 1.0 SL2100 • When defining trunks as DID or DID Mode in PRG 22-02-01, DID translation (PRG 22-11 or PRG 22-17) must be used, even if the incoming digits match the extension number. • When using DID Call by Time Schedule and breaking out the Time Patterns, set the start time to 00:00 and end time to 00:00 for this feature to operate correctly.
Page 268 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-02-01 * Incoming Call Trunk Setup - Trunk Service Type 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID 4 = DIL...
Page 269 ISSUE 1.0 SL2100 Program Program Name Input Data Default 22-01-07 System Options for Incoming Calls - DID Incom- 0 ~ 64800 seconds ing Ring Group No Answer Time 22-11-08 DID Translation Table - Maximum Number of DID 0 ~ 128 (0 = No limit)
Page 270 SL2100 ISSUE 1.0 Program Program Name Input Data Default 12-04-01 Holiday Night Service Switching Night Mode Service Group No.; No Setting 01-04 Days and Months: 0101 ~ 1231 (e.g. 0101 = Jan. 1; 1231 = Dec. Time Pattern Number: 0 ~ 10...
Page 271 ISSUE 1.0 SL2100 Program Program Name Input Data Default 22-04-01 Incoming Extension Ring Group Assignment - Maximum eight Digits Group01 has 101, 102, Extension Number 103, 104, 105, 106, 107, and 108 (First 8 ports ringing) 22-11-07 DID Translation Table - Call Waiting...
Page 272: Table 1-13 Led Flash Patterns
SL2100 ISSUE 1.0 Dial the Dial-In Mode Switching Service Code (Default = Not assigned). - OR - Press the Dial-In Mode Switching Programmable Function key (PRG 15-07-01, 88, or SC 751 Key Code 88). Dial 1 ~ 500 (table number).
Page 273: Direct Inward Line (Dil)
ISSUE 1.0 SL2100 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
Page 274 SL2100 ISSUE 1.0 System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Department Calling Do Not Disturb (DND) Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys...
Page 275 ISSUE 1.0 SL2100 Program Program Name Input Data Default 22-07-01 * DIL Assignment - Number of Transferring Desti- Maximum of 8 digits (0 ~ 9, , #) No Setting nation 22-01-04 System Options for Incoming Calls - DIL No An-...
Page 276: Direct Inward System Access (Disa)
SL2100 ISSUE 1.0 Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company trunks for long distance calls.
Page 277 ISSUE 1.0 SL2100 • Direct Trunk Access DISA callers may be able to select a specific trunk for outgoing calls through the system. To directly access a trunk, the user dials Service Code #0 followed by the trunk number (e.g., 001). This allows the DISA caller to place an outgoing call over the selected trunk.
Page 278 SL2100 ISSUE 1.0 An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller). After 10 minutes (Tandem Trunking = PRG 24-02-07 or DISA = PRG 25-07-07), a warning tone is heard and the user dials # (PRG 20-28-01) to extend the conversation.
Page 279 ISSUE 1.0 SL2100 Related Features Automatic Route Selection (ARS/F-Route) Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference) Transfer Voice Response System (VRS) Guide to Feature Programming Program Program Name...
Page 280 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-14-05 Class of Service Options for DISA/E&M - Opera- 0 = Off COS 01 ~ 15 = 1 tor Calling 1 = On 20-14-06 Class of Service Options for DISA/E&M - Internal...
Page 281 ISSUE 1.0 SL2100 Program Program Name Input Data Default 25-04-01 VRS/DISA Transfer Ring Group With No Answer/ Ring Groups: 1 ~ 50 Busy - Incoming Group Number Trunk Ports: 001 ~ 128 Day/Night Mode: 1 ~ 8 0 = Disconnect...
Page 282 SL2100 ISSUE 1.0 Program Program Name Input Data Default 25-12-01 Alternate Trunk Group Routing for DISA - Route 0 ~ 50 Table Number (0 = No Setting) 25-15-01 DISA Transfer Target Setup - DISA Transfer Tar- Speed Dial bin number 0 ~ 999...
Page 283 ISSUE 1.0 SL2100 - OR - Dial 9 for the operator. - OR - Dial 701 + an Internal Paging Zone number (0, 1~9, 00, 01~50). - OR - Dial 703 + an External Paging Zone number (1~3 or 0 for All Call).
Page 284: Direct Station Selection (Dss) Console
DSS and Hotline keys on Multiline Terminals and DSS Consoles. ACD/Non-ACD Agent DSS Lamping Available With the SL2100 system, Programs 30-05-02 ~ 30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents, but ACD agents do not show ACD status (Logged In/Out, etc.), only idle, busy, etc.
Page 285 ISSUE 1.0 SL2100 • Programmable Function Keys for ACD codes ( cannot be programmed on a DSS Console. • Programmable Function keys for Trunk Group ( 02) and Virtual Extension ( 03) cannot be programmed on a DSS Console as the system does not allow entry of the additional data required for these keys.
Page 286 SL2100 ISSUE 1.0 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Automatic Call Distribution (ACD) Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal...
Page 287 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-13-06 Class of Service Options (Supplementary Serv- 0 = Off (manually) COS 01 ~ 15 = 1 ice) - Automatic Off-Hook Signaling (Automatic 1 = On (automatically) Override) 20-13-49 Class of Service Options (Supplementary Serv-...
Page 288 SL2100 ISSUE 1.0 Program Program Name Input Data Default 30-05-21 DSS Console Lamp Table - Voice Mail Message 0 ~ 7 (Lamp Pattern Data) Indication Table 1-14 Default Value for PRG 30-03-01 Conversion Table Received Number Terget Number DSS001 01 (DSS Key)
Page 289 ISSUE 1.0 SL2100 Making an External Page using your DSS Console (Needs to set at 30-03): Press the DSS Console External Page zone key (1~3). If the zone you want is busy, try again later. If you do not have Handsfree, lift the handset to make your announcement.
Page 290: Directed Call Pickup
SL2100 ISSUE 1.0 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: •...
Page 291 ISSUE 1.0 SL2100 Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions InMail Guide to Feature Programming Program Program Name Input Data Default 11-12-25 Service Code Setup (for Service Access) - Direct 0~9, , # Maximum of 8 digit Call Pickup - Own Group...
Page 292: Directory Dialing
SL2100 ISSUE 1.0 Directory Dialing Description Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing: • SPD-Speed Dials •...
Page 293 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 20-13-51 Class of Service Options (Supplementary Serv- 0 = Off COS 01 ~ 15 = 1 ice) - Number and Name appear in the Directory 1 = On...
Page 294: Distinctive Ringing, Tones And Flash Patterns
Intercom ring tone and Alarm ring tone. Refer to the chart below and the SL2100 Programming Manual for more details. Table 1-15 Distinctive Ringing: Tones and Flash Patterns...
Page 295: Figure 1-12
ISSUE 1.0 SL2100 • Detail programming of Distinctive Ringing, Tones and Flash Patterns for the multiline terminal, refer below chart. 1-3 = High, Middle, Low 4-8 = Melody PRG15-28-01 0 = Trunk Incoming 4-8 = Melody 4-8 = Melody PRG15-02-02...
Page 296 SL2100 ISSUE 1.0 Required Component(s) None Related Features Single Line Terminals Guide to Feature Programming Program Program Name Input Data Default 15-02-02 Multiline Telephone Basic Data Setup - Trunk 1 = High (2W Digital/IP Multiline Ring Tone Terminal) 2 = Medium (2W Digital/IP Multi-...
Page 297 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-02-38 Multiline Telephone Basic Data Setup - Voice 1 = Cycle 1 Mail Message Wait Lamp Cycle 2 = Cycle 2 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5...
Page 298 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-03-01 Trunk Ring Tone Range - Ring Tone Pattern 0 = Tone 1 1 = Tone 2 2 = Tone 3 3 = Tone 4 4 = Melody 1 (2W Digital/IP Mul-...
Page 299 ISSUE 1.0 SL2100 Table 1-17 Basic Tone Table - Tone 14 Tone 14 Unit Basic Tone Duration Gain Level 27 - 420 (Amplitude Modulated), -13dB 400ms 0 - No Tone 200ms 27 - 420 (Amplitude Modulated), -13dB 400ms 0 - No Tone...
Page 300 SL2100 ISSUE 1.0 Press Speaker key to hang up. 1-286 Distinctive Ringing, Tones and Flash Patterns...
Page 301: Do Not Disturb (Dnd)
ISSUE 1.0 SL2100 Do Not Disturb (DND) Description Do Not Disturb (DND) blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
Page 302 SL2100 ISSUE 1.0 • When Selectable Display Messaging is set as DND All, all other DND modes are canceled when Selectable Display Messaging is canceled. • When DND and any Call Forwarding is set, the call forwards immediately. • When DND Monitor is enabled it enables Room Monitor.
Page 303 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-09-13 Class of Service Options (Incoming Call Service) 0 = Immediate COS 01 ~ 15 = 0 - DND Active While Ringing 1 = Next call 20-13-04 Class of Service Options (Supplementary Serv-...
Page 304 SL2100 ISSUE 1.0 Single Line Terminal Lift the handset. Dial 747. Dial the DND option code. 0 = Cancel DND 1 = Incoming Trunk Calls Blocked 2 = Paging, Incoming Intercom, Call Forwards and Transferred Trunk Calls Blocked 3 = All Calls Blocked...
Page 305: Door Box
ISSUE 1.0 SL2100 Door Box Description The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
Page 306 SL2100 ISSUE 1.0 Required Component(s) 082U-B1 Related Features ISDN Compatibility Paging, External Single Line Terminals Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 307 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-61-04 Relay Port Setup - Destination Selection 2 [In case 10-61-01 is 1 or 2] = Not 0 (Not Used) [In case 10-61-01 is 3] = 1-3 Ex- ternal Speaker message No...
Page 308 SL2100 ISSUE 1.0 Single Line Terminal While talking to the Door Box, hookflash. To answer a Door Box chime: Lift the handset or press Speaker key. To answer a Door Box call while busy on another call: Multiline Terminal If you are busy on a call, the display shows the incoming Door Box call and the large LED flashes.
Page 309 ISSUE 1.0 SL2100 To cancel Call Forwarding Off-Premise for a Door Box: At the Multiline Terminal, press Speaker key + dial SC 722. - OR - At the Multiline Terminal only, press the External Forward by Doorphone key (PRG 15-07-01 or SC 751, code 54).
Page 310: Drop Key
SL2100 ISSUE 1.0 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop key is provided by programming a Programmable Function key. This feature allows Flash key to be used to provide a hookflash to the PBX or Central Office. A Single Line Terminal user can use the Drop key function by an access code.
Page 311 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-02-05 Multiline Telephone Basic Data Setup - Transfer 0 = Transfer Key Operation Mode 1 = Serial Call (call back) 2 = Hook (Flash) 15-03-04 Single Line Telephone Basic Data Setup - Flash-...
Page 312: Dt430 Terminal Connection
• DTZ-24D-3[ ] (BK) / (WH) TEL • DCZ-60-2[ ] (BK) / (WH) CONSOLE Conditions • When connecting the DT430 series terminal to SL2100, following conditions or limitations are exist. Item Differences Conditions or limitations to DT430...
Page 313 ISSUE 1.0 SL2100 Operation None Features and Specifications Manual 1-299...
Page 314: Ecology
Conditions Ecology mode (Power Cutting for Terminal) • System can cut the power for Multiline Terminals connected to each interface boards. An SL2100 has a Hybrid port, therefore the Single Line Terminal or Doorphone will be controlled as power cutting terminal.
Page 315 ISSUE 1.0 SL2100 • If the system cuts the power via the ecology feature while a user is on a call, the call will not be lost. If the user places the caller on hold or park, the user's phone will then switch to power cutting mode and the call will be lost.
Page 316 SL2100 ISSUE 1.0 • Any key operation or incoming call at the terminal ends the power saving mode and all LEDs return to normal brightness. Default Settings None System Availability Terminals All Multiline Terminals Required Component(s) 082U-B1, 008U-( )1 Related Features...
Page 317: Figure 1-15 Automatic Night Service
ISSUE 1.0 SL2100 Operation Ecology Mode (Power Cutting for terminal) To cut the power for package 2 during night time (19:00-6:00): < Program > PRG 20-42-01: PKG 2 Night Mode Service Group No. 1 PRG 20-42-01: PKG 3 Night Mode Service Group No. 1...
Page 318: Figure 1-16 Weekly Night Service
SL2100 ISSUE 1.0 PRG 12-02: Automatic Night Service Patterns Night Group Time pattern Set Time No. Start Night Mode Mode 0100 0100 0100 0100 PRG 12-03: Weekly Night Service Switching Night Group Mode 1; • Sunday Time pattern 2 • Monday Time pattern 1 •...
Page 319 ISSUE 1.0 SL2100 Idle state at TEL200. One minute later, LED area highlighted in red becomes dark at TEL200. Features and Specifications Manual 1-305...
Page 320: Flash
SL2100 ISSUE 1.0 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.
Page 321 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-03-04 Single Line Telephone Basic Data Setup - Flash- 0 = No 1 = Yes Operation To flash the trunk you are on: From a Multiline Terminal Press Flash key. From a Single Line Terminal Hookflash.
Page 322: Flexible Ring
SL2100 ISSUE 1.0 Flexible Ring Description Previously ring tones for incoming trunk calls are assigned to same tone at the extension. Extensions have ability to assign individual ring tones for each trunk call. Beside system programming ring tones can be assigned by accessing service code or Soft Key if available. Also each night mode can be configurable to be confirmed by individual ring tones.
Page 323 ISSUE 1.0 SL2100 System Availability Terminals Multiline Terminal Softphone Required Component(s) None Related Features Ring Group Distinctive Ring Night Service Softkeys Guide to Feature Programming Program Program Name Input Data Default 11-11-73 Service Code Setup (for Setup/Entry Operation) - 0~9,...
Page 324 SL2100 ISSUE 1.0 Dial Trunk number, 001 ~ 128. Dial Night Mode number, 1 ~ 8. Dial incoming ring tone number, 0 ~ 8 (2W Digital/IP Multiline Terminal). Then set ring tone is heard. Press SPK. To move to next trunk setting, dial 9, , or #.
Page 325: Flexible System Numbering
Although the default code of 0 is suitable for most applications, you can alter the code if needed. The system provides a completely flexible system numbering plan. Refer to the chart below and the SL2100 Programming Manual for more details. Flexible System Numbering...
Page 326 SL2100 ISSUE 1.0 • Since making changes in PRG 11-01 does not automatically make any other changes in any other program, changing the number plan after the system is in operation may cause problems in the following programs: PRG 11-01 Type 2...
Page 327 ISSUE 1.0 SL2100 Required Component(s) None Related Features None Guide to Feature Programming Program Program Name Input Data Default 11-01-01 System Numbering - Service Code Refer to the Program- ming Manual for the default values. 11-02-01 Extension Numbering - Extension Number...
Page 328 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-10-18 Service Code Setup (for System Administrator) - 0 ~ 9, , # Maximum of 8 digit Call Forward Off-Premise by Door Phone 11-10-20 Service Code Setup (for System Administrator) -...
Page 329 ISSUE 1.0 SL2100 Program Program Name Input Data Default 11-11-02 Service Code Setup (for Setup/Entry Operation) - 0 ~ 9, , # Maximum of 8 digit Call Forward - Busy 11-11-03 Service Code Setup (for Setup/Entry Operation) - 0 ~ 9,...
Page 330 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-11-28 Service Code Setup (for Setup/Entry Operation) - 0 ~ 9, , # Maximum of 8 digit Delayed Transfer for Every Extension Group 11-11-29 Service Code Setup (for Setup/Entry Operation) -...
Page 331 ISSUE 1.0 SL2100 Program Program Name Input Data Default 11-11-55 Service Code Setup (for Setup/Entry Operation) - 0 ~ 9, , # Maximum of 8 digit Call Forward Busy/No Answer Destination (No Split) 11-11-58 Service Code Setup (for Setup/Entry Operation) -...
Page 332 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-12-16 Service Code Setup (for Service Access) - Trunk 0 ~ 9, , # Maximum of 8 digit No Setting Access Via Networking 11-12-17 Service Code Setup (for Service Access) - Clear...
Page 333 ISSUE 1.0 SL2100 Program Program Name Input Data Default 11-12-43 Service Code Setup (for Service Access) - An- 0 ~ 9, , # Maximum of 8 digit swer No-Ring Line (Universal Answer) 11-12-44 Service Code Setup (for Service Access) - Call-...
Page 334 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-13-12 Service Code Setup (for ACD) - Change Agent 0 ~ 9, , # Maximum of 8 digit Group by Supervisor 11-13-13 Service Code Setup (for ACD) - Agent Changing 0 ~ 9,...
Page 335 ISSUE 1.0 SL2100 Program Program Name Input Data Default 11-16-03 Single Digit Service Code Setup - Switching of 0 ~ 9, , # Maximum of 1 digit Voice/Signal Call 11-16-04 Single Digit Service Code Setup - Intercom Off- 0 ~ 9,...
Page 336: Flexible Timeouts
SL2100 ISSUE 1.0 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
Page 337 ISSUE 1.0 SL2100 Timer Timer Class Title Comment Class 0 1~15 24-01-04 20-31-13 Exclusive Hold Recall Callback Time An Exclusive Hold Recall rings an extension for this time. If not picked up, the call goes back on Non ex- clusive Hold. Station Timer Class is referred by held call.
Page 338 SL2100 ISSUE 1.0 Required Component(s) None Related Features None Guide to Feature Programming Program Program Name Input Data Default 20-01-08 System Options - Trunk Queuing Callback Time 0 ~ 64800 seconds 20-01-09 System Options - Callback/Trunk Queuing Can- 0 ~ 64800 seconds...
Page 339 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-31-16 Timer Class Timer Assignment - Transfer Recall 0 ~ 64800 seconds Time 20-31-17 Timer Class Timer Assignment - DID/DISA No 0 ~ 64800 seconds Answer Time (Disconnect or IRG or VM)
Page 340 SL2100 ISSUE 1.0 Program Program Name Input Data Default 31-01-02 System Options for Internal/External Paging - 0 ~ 64800 seconds 1200 seconds Page Announcement Duration Operation Please refer to the feature for the operation. 1-326 Flexible Timeouts...
Page 341: Forced Trunk Disconnect
ISSUE 1.0 SL2100 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
Page 342 SL2100 ISSUE 1.0 Program Program Name Input Data Default 21-01-18 System Options for Outgoing Calls - Reset Dial 0 = Disable (Off) After Failure of Trunk Access 1 = Enable (On) Operation To disconnect a busy trunk: Multiline Terminal Press a line key for trunk.
Page 343: Group Call Pickup
ISSUE 1.0 SL2100 Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call.
Page 344 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-12-25 Service Code Setup (for Service Access) - Direct 0~9, , # Maximum of 8 digit Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call...
Page 345 ISSUE 1.0 SL2100 At Multiline Terminal only, press the Group Call Pickup key (PRG 15-07 or SC 751: 25). - OR - Dial 769. To answer a call ringing a telephone in another Pickup Group when you know the group number: Pick up the handset or press Speaker key.
Page 346: Group Listen
SL2100 ISSUE 1.0 Group Listen Description Group Listen permits a Multiline Terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the Multiline Terminal user’s co-workers listen to the conversation. Group Listen turns off the Multiline Terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Page 347 ISSUE 1.0 SL2100 Operation To initiate Group Listen: Place or answer call using the handset. Press Speaker key twice (but do not hang up). Speaker key flashes slowly. You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your telephone speaker after pressing Speaker key.
Page 348: Handset Mute/Handset Cutoff
At the same time with Microphone On/Off control, Handset Mute/Handset Cutoff is provided to Multiline Terminals connected to the SL2100 system. While talking on the Multiline Terminal handset, a station user can press Mute key to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
Page 349 ISSUE 1.0 SL2100 Program Program Name Input Data Default 80-01-01 Service Tone Setup - Repeat Count 0 ~ 255 (0 = Endless) Refer to the Program- ming Manual for the default values. 80-01-02 Service Tone Setup - Basic Tone Number...
Page 350: Handsfree And Monitor
SL2100 ISSUE 1.0 Handsfree and Monitor Description Handsfree allows a Multiline Terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
Page 351 ISSUE 1.0 SL2100 Microphone Cutoff Prime Line Selection Guide to Feature Programming Program Program Name Input Data Default 15-02-08 Multiline Telephone Basic Data Setup - Automat- 0 = Preselect ic Handsfree 1 = One-Touch (Automatic Handsfree) 15-02-16 Multiline Telephone Basic Data Setup - Hands-...
Page 352: Handsfree Answerback/Forced Intercom Ringing
SL2100 ISSUE 1.0 Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
Page 353 ISSUE 1.0 SL2100 Program Program Name Input Data Default 11-11-16 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Force Ringing of Incoming Intercom Calls 11-12-06 Service Code Setup (for Service Access) - 0~9, , # Maximum of 8 digit...
Page 354: Headset Operation
SL2100 ISSUE 1.0 Headset Operation Description A Multiline Terminal user can use a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree.
Page 355 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. 20-02-05 System Options for Multiline Telephones - Head-...
Page 356: Hold
SL2100 ISSUE 1.0 Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 357 ISSUE 1.0 SL2100 System Availability Terminals All Terminals Required Component(s) None Related Features Music on Hold Programmable Function Keys Single Line Terminals Guide to Feature Programming Program Program Name Input Data Default 11-12-30 Service Code Setup (for Service Access) - Speci-...
Page 358 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. 16-02-01 Department Group Assignment for Extensions Department Groups 1 - 50...
Page 359 ISSUE 1.0 SL2100 To pick up an outside call on Exclusive Hold: Press the flashing line key. Single Line Terminal Dial 759. Group Hold To place a call on Hold so anyone in your Department Group can pick it up: Press Hold key.
Page 360: Hotel/Motel
PMS Integration using Lua PMS Application Using a Lua Property Management System Application (Lua PMS) loaded on the CPU-C1, the SL2100 system can support IP integration to third-party PMS applications. Room to Room Calling Restriction Prevent guests in one room from calling guests in another - a handy feature for guests that want to maintain their privacy.
Page 361 ISSUE 1.0 SL2100 Toll Restriction (When Checked In) Control a guest’s long distance dialing automatically when they check in. Use this feature to set up two different Toll Restriction modes. The first mode is for you and your staff when the room is checked out.
Page 362 SL2100 ISSUE 1.0 Hotel/Motel Feature Quick Reference Chart Cancel DND enabled at another room telephone: Lift handset + 630 + Extension for which you want to disable DND + Hang up. DSS Console Monitoring Check which room telephones have Messages Without lifting the handset, press MESSAGE (PAGE).
Page 363 • The BLF indication for each room is always available no matter what mode the console is in. • The Hotel/Motel feature is licensed. The following dial access codes can be used only if the CPU is licensed for the Hotel/Motel Feature: Dial Access Codes that Require SL2100 HOTEL LIC Program Dial Access Code...
Page 364 SL2100 ISSUE 1.0 Default Settings Disable System Availability Terminals All Terminals Required Component(s) DSS Console License (SL2100 HOTEL LIC) Related Features Code Restriction/Toll Restriction Department Calling Do Not Disturb (DND) Flexible System Numbering Guide to Feature Programming Program Program Name...
Page 365 ISSUE 1.0 SL2100 Program Program Name Input Data Default 11-10-16 Service Code Setup (for System Administrator) - 0~9, , # Maximum of 8 digit Leaving Message Waiting (Requires CPU to be li- censed for Hotel/Motel) 11-14-01 Service Code Setup (for Hotel) - Set DND for...
Page 366 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-15-10 Ring Cycle Setup - Incoming Signal Type : Alarm Ringing Cycle Number : 1 ~ 13 for SLT 20-17-01 Operator Extension - Operator’s Extension Num- Up to eight digits 20-35-01 Extension's Operator Setting - Extension’s Oper-...
Page 367 ISSUE 1.0 SL2100 Program Program Name Input Data Default 42-03-02 Class of Service Options (Hotel/Motel) - Check- 0 = Off Class 01 ~ 15 = 1 Out Operation 1 = On 42-03-03 Class of Service Options (Hotel/Motel) - Room 0 = Off...
Page 368: Hotel/Motel - Do Not Disturb
SL2100 ISSUE 1.0 Hotel/Motel - Do Not Disturb Description Use Do Not Disturb to block your incoming calls so that you can have privacy. Do Not Disturb (DND) blocks incoming telephone calls and Paging announcements. A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel services from their room telephone.
Page 369 ISSUE 1.0 SL2100 Program Program Name Input Data Default 42-03-04 Class of Service Options (Hotel/Motel) - DND 0 = Off Class 01 ~ 15 = 1 Setting for Other Extension 1 = On 42-03-09 Class of Service Options (Hotel/Motel) - DND...
Page 370 SL2100 ISSUE 1.0 To Cancel DND at a room telephone: Lift the handset. You hear stutter dial tone when you lift the handset. Dial 628. You hear confirmation tone. Hang up. To Enable DND at a room telephone: Normally, only the supervisor’s station has this ability.
Page 371: Hotel/Motel - Dss Console Monitoring
ISSUE 1.0 SL2100 Hotel/Motel - DSS Console Monitoring Description Use DSS Console Monitoring to see who has messages and Wake-Up Calls and even their room's status. The DSS Console provides the supervisor's station with unique one-touch room monitoring abilities. Instead of relying on an elaborate off-line tracking system, the supervisor can press a button on their DSS Console to see: •...
Page 372 SL2100 ISSUE 1.0 Wake Up Mode ON = Wake Up Mode Set OFF = Wake Up Mode Not Set FAST FLASH = Wake Up Call Missed Room Status Mode ON = Checked In and Clean OFF = Checked Out (clean and available)
Page 373 ISSUE 1.0 SL2100 Setting Up Operation To check which room telephones have Messages Waiting: Without lifting the handset, make sure the keys programmed for Room Status Mode and Wake Up Call mode are off. If the DSS key is: The guest has:...
Page 374 SL2100 ISSUE 1.0 To view the Status of a room: Without lifting the handset, press the STATUS key (Function Code 93). If the DSS key is: The guest has: ON (Red) Checked In and Clean Checked Out (Clean and Available)
Page 375: Hotel/Motel - Message Waiting
ISSUE 1.0 SL2100 Hotel/Motel - Message Waiting Description Use Message Waiting so that while a guest is out they can leave a message waiting so they can automatically call you when they return. If you call a guest and they are away from their room, leave them a Message Waiting for a return call.
Page 376 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 15-03-09 Single Line Telephone Basic Data Setup - Caller 0 = Disable (Caller ID not dis- ID Function played.) 1 = Enable (Caller ID is dis- played.)
Page 377 ISSUE 1.0 SL2100 Operation To leave a Message Waiting: Normally, only the supervisor's station has this ability. Call the room telephone. Dial 0. You hear confirmation tones. The Message Waiting lamp on the telephone you called flashes. Hang up. If you want to cancel the message you just left, lift the handset and dial 773. If you know the number of the extension at which you left the message, dial 771 and that extension number instead.
Page 378: Hotel/Motel - Pms Integration (Tbd)
Hotel/Motel - PMS Integration (TBD) Description Hotel/Motel As an enhancement to the Hotel Motel feature the SL2100 can support third party Property Management System (PMS) applications. The Lua PMS application provide IP PMS to SL2100 integration. The Lua PMS application loaded onto the CPU-C1 using the Lua Application Manager and the device serve as a gateway between the PMS application and the SL2100, or via direct integration to the SL2100’s own PMS stream.
Page 379 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-12-02 CPU Network Setup - Subnet Mask 128.0.0.0 | 192.0.0.0 | 224.0.0.0 | 255.255.255.0 240.0.0.0 | 248.0.0.0 | 252.0.0.0 | 254.0.0.0 | 255.0.0.0 | 255.128.0.0 | 255.192.0.0 | 255.224.0.0 | 255.240.0.0 | 255.248.0.0 | 255.252.0.0 |...
Page 380 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-14-10 Service Code Setup (for Hotel) - Cancel Room to 0~9, , # Maximum of 8 digit Room Call Restriction (Hotel) 11-14-11 Service Code Setup (for Hotel) - Change Toll Re-...
Page 381 ISSUE 1.0 SL2100 Program Program Name Input Data Default 42-07-01 PMS Restriction Level Conversion Table - PMS 1 ~ 15 Level 0=10 Restriction Level Conversion Level 1=11 Level 2=12 Level 3=13 Operation None Features and Specifications Manual 1-367...
Page 382: Hotel/Motel - Room Status
SL2100 ISSUE 1.0 Hotel/Motel - Room Status Description Use Room Status to set and monitor the status of your guest. Use your phone and DSS Console to set and monitor the status of guest rooms. Room Status helps you maximize room usage by coordinating the cleaning staff and reservation desk.
Page 383 ISSUE 1.0 SL2100 Required Component(s) Refer to Hotel/Motel. Related Features Hotel/Motel Guide to Feature Programming Program Program Name Input Data Default 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15 Extension 101 is Class ice for Extensions...
Page 384 SL2100 ISSUE 1.0 Setting Up Operation Check-in Options To set a room as checked in: Set a room as checked in as the guest registers at the front desk. Lift the handset. Dial 638. Dial the extension number of the room you want to check in.
Page 385 ISSUE 1.0 SL2100 To set a room as checked out: Set a room as checked out after your guest checks out and the room is clean. You can set a room as checked out only if you have previously dialed 638 to check it in.
Page 386 SL2100 ISSUE 1.0 Dial the room status code: 1 = Room Clean (Occupied) 2 = Maid Required 3 = Maid in Room 4 = Inspection Required 5 = Maintenance Request 6 = Out of Order 7 = Reserve 1 8 = Reserve 2...
Page 387: Hotel/Motel - Room Status Printout
ISSUE 1.0 SL2100 Hotel/Motel - Room Status Printout Description Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance.
Page 388 SL2100 ISSUE 1.0 • Clean Up Check Provides a summary report of rooms that are unavailable because they are either checked in or checked out (313). You may want to check these rooms to see if they need cleaning. Rooms not in this report are unoccupied and available.
Page 389 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 10-20-01 LAN Setup for External Equipment - TCP Port Available values are: 0 ~ 65535 External Device 1 (CTI Server) = 0 External Device 2 (ACD-MIS) = 0...
Page 390 SL2100 ISSUE 1.0 Setting Up Operation To have your printer output the Room Status Printout: Your printer should be located conveniently next your telephone. Lift the handset. Dial 642. 1-376 Hotel/Motel - Room Status Printout...
Page 391 ISSUE 1.0 SL2100 Dial the Room Status Printout option: 0 = All Printouts 1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List 3 = Do Not Disturb and Room Clean List 4 = Message Waiting List 5 = Wake Up Call List Hang up.
Page 392: Hotel/Motel - Room-To-Room Call Restriction
SL2100 ISSUE 1.0 Hotel/Motel - Room-to-Room Call Restriction Description Use Room–to–Room Call Restriction to help your guests keep their privacy by avoiding nuisance callers. Room-to-Room Call Restriction prevents guests in one room from calling guests in another. You'll find this restriction handy for guests that want to maintain their privacy. On the other hand, you may want to allow inter-room calling for families or groups that have separate rooms.
Page 393 ISSUE 1.0 SL2100 Program Program Name Input Data Default 42-03-08 Class of Service Options (Hotel/Motel) - Room to 0 = Off Class 01 ~ 15 = 1 Room Call Restriction 1 = On Setting Up Operation To enable Room–to–Room Call Restriction for a guest's telephone: Lift the handset.
Page 394: Hotel/Motel - Single Digit Dialing
SL2100 ISSUE 1.0 Hotel/Motel - Single Digit Dialing Description Use Single Digit Dialing to provide guests with one-touch access to services and departments. Single Digit Dialing gives guests one-touch access to important Hotel/Motel services. Rather than having your guests dial longer codes for services and departments, they can lift the handset and press a single key.
Page 395 ISSUE 1.0 SL2100 Related Features Hotel/Motel Guide to Feature Programming Program Program Name Input Data Default 16-02-01 Department Group Assignment for Extensions Refer to Programming Manual. 21-01-02 System Options for Outgoing Calls - Intercom In- 0 ~ 64800 seconds terdigit Time...
Page 396: Hotel/Motel - Toll Restriction (When Checked In)
SL2100 ISSUE 1.0 Hotel/Motel - Toll Restriction (When Checked In) Description With Toll Restriction (When Checked In), you can control guest's long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes.
Page 397 ISSUE 1.0 SL2100 Conditions None Default Settings Disabled System Availability Terminals Refer to Hotel/Motel. Required Component(s) Refer to Hotel/Motel. Related Features Hotel/Motel Features and Specifications Manual 1-383...
Page 398 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15 Extension 101 is Class ice for Extensions 15 and other Extension are Class 1...
Page 399 ISSUE 1.0 SL2100 Program Program Name Input Data Default 21-06-03 Toll Restriction Table Data Setup - Maximum Tables 1~ 4 = 30 Number of Digits Table Assignment 21-06-04 Toll Restriction Table Data Setup - Common Per- Table 1 = 000...
Page 400 SL2100 ISSUE 1.0 Operation To change a room telephone Toll Restriction (When Checked In) level: If a room Toll Restriction is changed using access code 637, that room keeps the new setting until it is either changed using access code 637 or in system programming.
Page 401: Hotel/Motel - Wake Up Call
ISSUE 1.0 SL2100 Hotel/Motel - Wake Up Call Description Use Wake Up Call to have your guests set their Wake Up Calls- or you can set Wake Ups for them. A Wake Up Call is like an alarm clock: Set it and it alerts the guest at prescribed time. But unlike a simple alarm clock, Wake Up Call has some unique advantages.
Page 402 SL2100 ISSUE 1.0 Related Features Hotel/Motel Guide to Feature Programming Program Program Name Input Data Default 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15 Extension 101 is Class ice for Extensions 15 and other Extension...
Page 403 ISSUE 1.0 SL2100 Setting Up Operation To set a Wake Up Call for your own room: Lift the handset. Dial 631. Features and Specifications Manual 1-389...
Page 404 SL2100 ISSUE 1.0 Dial the time for your wake up. Use a 24-hour clock. For example, 1:00 PM = 1300. You hear confirmation tone. Hang up. To cancel a Wake Up that you have set: Lift the handset. Dial 632.
Page 405: Hot Key-Pad
ISSUE 1.0 SL2100 Hot Key-Pad Description The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker key. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, Speaker key lights and the internal call is made. When the user dials the trunk access code from a telephone with Hot Key-Pad enabled, Speaker key lights, a trunk is seized and the outgoing call is made.
Page 406 SL2100 ISSUE 1.0 Intercom Voice Response System (VRS) Guide to Feature Programming Program Program Name Input Data Default 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15 Extension 101 is Class ice for Extensions 15 and other Extension...
Page 407: Hotline
ISSUE 1.0 SL2100 Hotline Description Hotline gives a Multiline Terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Page 408 SL2100 ISSUE 1.0 Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Programmable Function Keys Ringdown Extension, Internal/External Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the...
Page 409: Table 1-19 Extension Busy Setup
ISSUE 1.0 SL2100 Program Program Name Input Data Default 30-05-11 DSS Console Lamp Table - Hotel Status Code 3 0 ~ 7 (Lamp Pattern Data) (Hotel DSS) 30-05-12 DSS Console Lamp Table - Hotel Status Code 4 0 ~ 7 (Lamp Pattern Data)
Page 410 SL2100 ISSUE 1.0 To answer a call from your Hotline partner: If you hear two beeps, speak toward the telephone. - OR - If your telephone rings, lift the handset. 1-396 Hotline...
Page 411: Howler Tone Service
ISSUE 1.0 SL2100 Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.
Page 412 SL2100 ISSUE 1.0 Operation None 1-398 Howler Tone Service...
Page 413: Inguard (Toll Fraud Guard)
The application is accessed using a Web Browser. Conditions • The following Web Browsers are supported for the Guard Application; Internet Explorer 11, Chrome™ 43.0 and Firefox 42. Default Settings By default, the SL2100 does not have the Toll Guard application installed. Features and Specifications Manual 1-399...
Page 414 • A version of the CPU system software that contains the Lua engine is required for the Toll Fraud Guard application to run. PBX System Software Version SL2100 1.00 or higher • SL2100 INGUARD LIC (3512). • The Guard Application supports the following browsers: Web Browser Minimum Version Internet Explorer Google Chrome...
Page 415 ISSUE 1.0 SL2100 Program Program Name Input Data Default 35-01-05 SMDR Options - Minimum Digits 0 ~ 24 (0 = Include all) 35-01-06 SMDR Options - Minimum Call Duration 0 ~ 65535 seconds (0 = All) 35-01-07 SMDR Options - Minimum Ring Time (For Incom-...
Page 416: Inmail
Every SL2100 has InMail built in on the system. When a system is defaulted, InMail will be automatically programmed and work in the system. The following settings are made automatically on a defaulted system.
Page 417 ISSUE 1.0 SL2100 • Live Record The Multiline Terminal user just presses the InMail Record key; the SLT user dials a code. Once recorded, the Voice Messaging System stores the conversation as a new message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete the recorded conversation. This feature is supported only on CO or DID calls.
Page 418: Table 1-20 Related Part Number And Capacity
The software allows the InMail to perform an external transfer. This allows the InMail to route an incoming Automated Attendant call out of the SL2100 system on a new trunk based on an Speed Dial number stored in a Dial Action Table.
Page 419 ISSUE 1.0 SL2100 InMail: Softkey With Security Code Programming (Digital/IP Multiline Terminal) InMail provides softkeys when programming the security code. These softkeys allow a user to select OK, CLEAR or EXIT following an entry of a new code. InMail: Internal Message Notification Timer When Message Notification places a call out, the system waits up to 30 seconds for ringback, reorder, or busy tone from the trunk.
Page 420 SL2100 ISSUE 1.0 • Email forwarding requires one (1) InMail Email Notification License (1014) for the system. . • Constant Message Count is displayed on a telephone display until another activity needs the display (i.e., if a call is made or received on the telephone). To have the message count display again, the telephone needs to receive a new voice mail message or a new call into the voice mailbox.
Page 421 ISSUE 1.0 SL2100 Required Component(s) • IP7( )-CPU-C1 • IP7WW-EXIFB-C1 • IP7WW-SDVMS-C1 • IP7WW-SDVML-C1 • SL2100 VM E-MAIL NOTIFY LIC Related Features Automatic Call Distribution (ACD) Barge-In Caller ID Call Forwarding Central Office Calls, Placing Clock/Calendar Display/Time and Date Direct Inward Line (DIL)
Page 422 SL2100 ISSUE 1.0 Program Program Name Input Data Default 16-01-01 Department Group Basic Data Setup - Depart- Maximum 12 characters No Setting ment Name 16-01-02 Department Group Basic Data Setup - Depart- 0 = Normal Routing (Priority) ment Calling Cycle...
Page 423 ISSUE 1.0 SL2100 Program Program Name Input Data Default 47-12-01 InMail Answer Schedules - Schedule Type 0 = Undefined Answer Table 1/ 1 = Day of the Week Schedule 1 = 2 2 = Range of Days All other schedules = 0...
Page 424 SL2100 ISSUE 1.0 Program Program Name Input Data Default 41-19-05 ACD Voice Mail Delay Announcement - 2nd De- 1 ~ 255 lay Message Sending Count 0 = No message is played. 41-19-06 ACD Voice Mail Delay Announcement - Wait 0 = Ring Back Tone...
Page 425 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-13-05 Class of Service Options (Supplementary Serv- 0 = Off (ICM off hook signaling COS 01 ~ 15 = 1 ice) - Intercom Off-Hook Signaling disabled.) 1 = On (ICM off hook signaling enabled.)
Page 426 SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-01-02 InMail System Options - InMail Master Name Up to 12 characters InMail ## (The system substi- tutes the port number for the # when calling the port.) 47-01-03 InMail System Options - Incoming Message...
Page 427 ISSUE 1.0 SL2100 Program Program Name Input Data Default 47-02-05 InMail Station Mailbox Options - Auto Erase/ 0 = Erase Save of Messages After the subscriber listens to the entire new message and hangs up, InMail erases the message. 1 = Save...
Page 428 SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-06-08 Group Mailbox Subscriber Options - Forced 0 = No (Disabled) Unscreened Transfer 1 = Yes (Enabled) 47-06-09 Group Mailbox Subscriber Options - Auto Time 0 = No (Disabled) Stamp 1 = Yes (Enabled)
Page 429 ISSUE 1.0 SL2100 Program Program Name Input Data Default 47-11-02 InMail Answer Table Options - 0 = Undefined Override Mailbox Category (Override MB Ctg) 1 = Subscriber Mailbox - STA Use this option to specify the category of the mail-...
Page 430 SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-12-02 InMail Answer Schedules - 0 = Undefined Answer Table 1/ Answering Mailbox Category (Entryxx MB Ctg) 1 = Subscriber Mailbox - STA Schedule 1 = 3 Use this option to specify the category of mailbox to...
Page 431 ISSUE 1.0 SL2100 Program Program Name Input Data Default 47-13-01 InMail Dial Action Tables - Action 0 = UND (Undefined) Refer to the program- 1 = TRF (Transfer) ming manual for the 2 = UTRF (Unscreened Transfer) default values and for...
Page 432 SL2100 ISSUE 1.0 Single Line Terminal Lift the handset and dial If you are at a co-worker’s telephone, you can dial the Voice Mail master number and your mailbox number instead. You can also use this procedure from your own telephone to call a co-worker’s mailbox.
Page 433 ISSUE 1.0 SL2100 Dial the number of mailbox to receive the transfer. This number can be a mailbox number or a co-worker’s mailbox number. - OR - Press the DSS Console or One-Touch key for extension user’s mailbox, which receives the transfer.
Page 434 SL2100 ISSUE 1.0 Dial 654. The system automatically reconnects you to your call. To stop recording, place the call on hold then pick the call back up. You can restart and stop recording as required. Single Line Terminal Hookflash. Dial 654.
Page 435 ISSUE 1.0 SL2100 Directory Dialing Recording a Directory Dialing message: Log onto the System Administrator’s mailbox: SA (72) or dial 0 to play a Help message. Select Instruction Menus: I (4). Enter the Directory Dialing Mailbox number or dial # to go back to the System Administrator Options.
Page 436 SL2100 ISSUE 1.0 Type 1 (Day of Week) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 1 Answer Schedule 1 is a Day of 47-12-02 : Entry01 MB Ctg = 3 Week schedule that runs Sunday 47-12-02 : Entry01 MB Num = 2 from 8:30 AM to 5:00 PM.
Page 437 ISSUE 1.0 SL2100 Type 2 (Range of Days) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 2 Answer Schedule 1 is a Range of 47-12-02 : Entry01 MB Ctg = 3 Days schedule that starts schedule...
Page 438 SL2100 ISSUE 1.0 Type 3 (Date) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 2 Answer Schedule 1 is a Range of 47-12-02 : Entry01 MB Ctg = 3 Days schedule that starts schedule 47-12-02 : Entry01 MB Num = 1 that runs every day from 8:30 AM to 5:00 PM.
Page 439: Inmail-Auto Setting
InMail-Auto Setting Description Auto Setting Cold Start This feature will automatically program and work in the SL2100 system at default (Cold start). Following programs are made automatically. • 11-07-01, for Department Group 50 = 3999 • 15-03-01, for extensions 213-228 = Dial Pulse (0) •...
Page 440 Operation Cold Start Turn SL2100 power off. Once the system has powered down, push in and hold the Load button. Turn SL2100 power on. Continue holding the Load button for approximately three seconds or until ALM LED (red) lights.
Page 441: Inmail-Automatic Access To Vm By Caller Id
ISSUE 1.0 SL2100 InMail-Automatic Access to VM by Caller ID Description An InMail mailbox can be associated with a specific caller ID (CID) number. When that CID number is presented to the InMail, it automatically logs the user into their mailbox. This greatly improves VM accessibility for outside callers.
Page 442 SL2100 ISSUE 1.0 Default Settings Disabled System Availability Terminals All Multiline Terminals Trunks The following Trunks support sending Caller ID: • Analog Line • ISDN Line (BRI) • ISDN Line (PRI) • SIP Line Required Component(s) • CPU-C1 board Related Features...
Page 443 ISSUE 1.0 SL2100 Program Program Name Input Data Default 22-02-01 Incoming Call Trunk Setup - Trunk Service Type 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID 4 = DIL...
Page 444 SL2100 ISSUE 1.0 PRG 13-04-01: Speed Dial area No.0 -> 2145552000 PRG 13-04-11: Speed Dial area No.0 -> 100 (VM BOX) Call DIL number. After the VM is answered, user can enter VM Box 100 directly. Announce the zone. - OR -...
Page 445: Inmail-Cascade Message Notification
ISSUE 1.0 SL2100 InMail-Cascade Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them at up to five preset destinations to let them know a new voice mail message has arrived. A destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.
Page 446: Figure 1-19 Cascade Message Notification Flow Chart-1
SL2100 ISSUE 1.0 Figure 1-19 Cascade Message Notification Flow Chart-1 1-432 InMail-Cascade Message Notification...
Page 447: Figure 1-20 Cascade Message Notification Flow Chart-2
ISSUE 1.0 SL2100 Figure 1-20 Cascade Message Notification Flow Chart-2 Features and Specifications Manual 1-433...
Page 448: Figure 1-21 Cascade Message Notification Flow Chart-3
SL2100 ISSUE 1.0 Figure 1-21 Cascade Message Notification Flow Chart-3 Message Notification to Normal Telephone Numbers Below is a basic overview of how Message Notification works with phone numbers assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings.
Page 449 ISSUE 1.0 SL2100 When the subscriber receives a new message, the InMail dials the first active destination in the cascade that should receive the Message Notification. • InMail waits up to 30 seconds (approximately five rings) for ringback, reorder, busy or voice activity from the called number.
Page 450 SL2100 ISSUE 1.0 Required Component(s) IP7[ ]-CPU-C1 board SL2100 VM E-MAIL NOTIFY LIC Related Features None Guide to Feature Programming Program Program Name Input Data Default 47-01-07 InMail System Options - Digital Pager Callback Digits Number (12 maximum, using 0 ~ 9, # and...
Page 451 ISSUE 1.0 SL2100 Program Program Name Input Data Default 47-20-04 Station Mailbox Message Notification Options - 0 = Undefined Notification Type 1 = Voice 2 = Pager 47-20-05 Station Mailbox Message Notification Options - Up to 16 digits No Setting...
Page 452 SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-22-14 Group Mailbox Message Notification Options - 0 = Disabled Notification Day of week - Friday 1 = Enabled 47-22-15 Group Mailbox Message Notification Options - 0 = Disabled Notification Day of week - Saturday...
Page 453 ISSUE 1.0 SL2100 All message Notifications Setting menu Dial O (6) / Press "On". Dial O (6) / Press "Off". • Soft key Operation (IP Multiline Telephone & 2W Digital Multiline Telephone Only) On/On: Turn All Notifications on. Off/Off: Turn All Notifications off.
Page 454 SL2100 ISSUE 1.0 Message Notification main menu InMail plays a summary of your Message Notification settings. If phone number already exists, Dial E (3) / Press "Enbl". Dial D (3) / Press "Disbl". • Soft key Operation (IP Multiline Telephone & 2W Digital Multiline Telephone Only) Enbl/Enable: Turn destination [x] notifications on.
Page 455 ISSUE 1.0 SL2100 Message Notification Programming (Monday) Message Notification Programming (Tuesday) 10. Message Notification Programming (Wednesday) 11. Message Notification Programming (Thursday) Features and Specifications Manual 1-441...
Page 456 SL2100 ISSUE 1.0 12. Message Notification Programming (Friday) 13. Message Notification Programming (Saturday) 14. Message Notification Programming (Notification Type) 15. Message Notification Programming (Number) 16. Message Notification Programming (Security Code Required) • Soft key Operation (IP Multiline Telephone & 2W Digital Multiline Telephone Only) Req/Required: Turn "Security Code Required"...
Page 457 ISSUE 1.0 SL2100 17. Message Notification Programming (Busy Attempt count) • Soft key Operation (IP Multiline Telephone & 2W Digital Multiline Telephone Only) Next/Next: Keep current setting and proceed to RNA Attempt menu. Exit/Exit: Keep current setting and return to main Notification menu.
Page 458 SL2100 ISSUE 1.0 7-23 4:35PM STA101 Menu VM:xx CL:xx Press VM:xx Log onto Subscriber Mailbox Vmail - Mailbox : Msgs New:0 Arch:0 Lstn Greet LvMsg More> Dial 67 Press More Vmail - Mailbox : Msgs New:0 Arch:0 Setup RcNam More>...
Page 459 ISSUE 1.0 SL2100 Message Notification Main menu Message Notification Programming (Begin Hour) Notification Begin: 12AM Dest @ Disabld 12AM-12AM Phone: Enbl Disbl Chnge Back Next Exit Press Press Press Dial 2 Press Press Press Enbl : Dial 3 Chnge : Dial 2...
Page 460 SL2100 ISSUE 1.0 Message Notification Programming (Tuesday) Day of Week:Tue-Enabled Enbl Disbl Next Exit Tuesday is Enabled PRG47-20-09(3) PRG47-22-09(3) Press Press Press Press Enbl Disbl : Dial 3 Next : Dial Back : Dial # Tuesday is Disabled PRG47-20-09(3) Day of Week:Tue-Disabld...
Page 461: Inmail-Email Notification
ISSUE 1.0 SL2100 InMail-Email Notification Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment. To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their wav player (such as Windows Media Player).
Page 462 SL2100 ISSUE 1.0 Like any other email client, Email Notification uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where: •...
Page 463: Table 1-22 Typical Sms Notification (No Wav File)
VOICE MESSAGE ARRIVED ON MONDAY, SEPT 17@3:51 lines to best fit the screen. PMDURATION: 0M 6S ------------NEC [1 OF 2] SENT: 3:51PM 09/17 POP3 Login InMail Email Notification supports POP3 Login. The logic of this method is that it allows a user to send e-mail from any location, as long as they can demonstrably also fetch their mail from the same place.
Page 464 • Refer to the InMail Feature Manual for more information about this feature. Default Settings Disabled System Availability Terminals All Multiline Terminals Required Component(s) • IP7( )-CPU-C1 • IP7WW-EXIFB-C1 • IP7WW-SDVMS-C1 • IP7WW-SDVML-C1 • SL2100 VM E-MAIL NOTIFY LIC Related Features None 1-450 InMail-Email Notification...
Page 465 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 10-12-13 Alarm Report SMTP Setting - DNS Primary Ad- 0.0.0.0 ~ 255.255.255.255 0.0.0.0 dress 10-12-14 Alarm Report SMTP Setting - DNS Secondary 0.0.0.0 ~ 255.255.255.255 0.0.0.0 Address...
Page 466 SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-20-01 Station Mailbox Message Notification Options - 0 = Off Notification 1 = On 47-20-02 Station Mailbox Message Notification Options - 00 ~ 23 Notification Begin Hour (00 (12 : 00 AM) ~ 23 (11 : 00...
Page 467: Table 1-26 Turn Email Notification On Or Off (2W Digital/Ip Multiline Terminal)
ISSUE 1.0 SL2100 Program Program Name Input Data Default 47-22-11 Group Mailbox Message Notification Options - 0 = Disabled Notification Day of week - Tuesday 1 = Enabled 47-22-12 Group Mailbox Message Notification Options - 0 = Disabled Notification Day of week - Wednesday...
Page 468: Inmail-Find-Me Follow-Me
• Find-Me Follow-Me requires that Tandem Trunking be enabled on the line that rings into the Automated Attendant. If Tandem Trunking is disable, the Find-Me Follow-Me options are not available. Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) IP7[ ]-CPU-C1 board SL2100 VM E-MAIL NOTIFY LIC 1-454 InMail-Find-Me Follow-Me...
Page 469 ISSUE 1.0 SL2100 Related Features None Guide to Feature Programming Program Program Name Input Data Default 14-01-13 Basic Trunk Data Setup - Trunk-to-Trunk Trans- 0 = Disable (No) 1 = Enable (Yes) 20-11-14 Class of Service Options (Hold/Transfer Service) 0 = Off...
Page 470 SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-23-07 Group Mailbox Find-Me Follow-Me Options - 0 = Disabled Find-Me Follow-Me Day of week - Tuesday 1 = Enabled 47-23-08 Group Mailbox Find-Me Follow-Me Options - 0 = Disabled Find-Me Follow-Me Day of week - Wednesday...
Page 471 ISSUE 1.0 SL2100 Setting Up Message Notification Enter the hour you want Find-Me Follow-Me to begin for the selected desti- nation. • Enter 2 digits for the hour. • Press or [Next] to skip to the next setting. A (2) Select AM.
Page 472: Inmail - Language Setting
SL2100 ISSUE 1.0 InMail - Language Setting Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user’s phone or another specified telephones display and InMail language if allowed in system programming.
Page 473 ISSUE 1.0 SL2100 System Availability Terminals All Multiline Terminals Required Component(s) IP7( )-CPU-C1 board IP7WW-SDVMS-C1/ IP7WW-SDVML-C1 Related Features None Guide to Feature Programming Program Program Name Input Data Default 11-11-13 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit...
Page 474 SL2100 ISSUE 1.0 From an Idle Display Phone (When PRG15-02-60 = 0) Other To change another extension display language press Other softkey. Ext # Enter the extension number to be changed. Choose Select desired language, press down arrow to advance to Lang next page.
Page 475: Inmail Park And Page
ISSUE 1.0 SL2100 InMail Park and Page Description InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call.
Page 476: Table 1-27 Park And Page Call Handling
SL2100 ISSUE 1.0 Default Settings Park and Page and Automated Attendant Direct to Voice Mail are disabled. For transferred outside calls, direct inward lines and direct inward dialing refer to Table 1-27 Park and Page Call Handling on page 1-462.
Page 477 ISSUE 1.0 SL2100 Park and Page (Call Handling) For Automated Attendant Unscreened (UTRF) and Screened (STRF) Transfers 47-02-17: Enable 47-02-18: Pag- 47-02-09: Auto Result Park and Page ing Option Att Direct to VM 1 (Yes) 1 (IMM) 1 (Yes) If unanswered, the caller can dial 1 to leave a message, 2 to Park and Page or 4 for other options if a Next Call Rout- ing box is assigned.
Page 478: Table 1-29 Recording Your Paging Message
SL2100 ISSUE 1.0 Program Program Name Input Data Default 47-02-18 InMail Station Mailbox Options - Paging Option 0 = RNA 1 = Immediately Setting Up Park and Page for a Group Mailbox: Program Program Name Input Data Default 47-06-07 Group Mailbox Subscriber Options - Auto At-...
Page 479: Table 1-31 Picking Up A Parked Call
ISSUE 1.0 SL2100 Table 1-30 Setting the Call Handling Options Recording Your Paging Message In these Instructions: [Telephone Softkey] To set your Call Handling options: • This includes Automated Attendant Direct to Voice Mail as well as Park and Page.
Page 480: Inmail Upload Download Audio
User Pro Access Options There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL2100 LAN port in the address line. At default, the IP address is 192.168.0.10.
Page 481: Table 1-32 Default Incoming Ringing Tone
ISSUE 1.0 SL2100 UA Home Page Telephone Setting VM messages VRS messages (Individual Extension) and Greetings (All mailboxes) UB Home Page Feature Setup One Touch Key Function Key Virtual Assignment Extension Ring InMail Station VM messages Options (Own subscriber mailbox)
Page 482 SL2100 ISSUE 1.0 • The mailbox will be inaccessible from the telephone under these conditions: - Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro. - Mailbox XXX will not be accessible when selecting the extension XXX on the file upload/ download screen of UA mode User Pro.
Page 483 ISSUE 1.0 SL2100 Related Features InMail Voice Response System (VRS) Upload Download Audio Guide to Feature Programming Program Program Name Input Data Default 90-02-01 Programming Password Setup - User Name Maximum 10 characters Refer to the Program- ming Manual for the default values.
Page 484 SL2100 ISSUE 1.0 To login, open an Internet browser and enter the IP of the CPU LAN port in the address line. At default, the IP address is 192.168.0.10. At the login screen enter username = USER1 and password = 1111.
Page 485 ISSUE 1.0 SL2100 You will then see the main menu, click on the InMail Audio Up/Download icon. Choose the extension number to be changed and make sure Audio Data is set to Incoming Messages. The greeting numbers correspond to the same greeting number when accessed via the telephone.
Page 486: Intercom
SL2100 ISSUE 1.0 Intercom Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset.
Page 487 ISSUE 1.0 SL2100 Related Features Handsfree Answerback/Forced Intercom Ringing Intercom Line Preference Name Storing Guide to Feature Programming Program Program Name Input Data Default 11-11-13 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Display Language Selection for Multiline Termi-...
Page 488: Table 1-33 Incoming Ringing Tone
SL2100 ISSUE 1.0 Program Program Name Input Data Default 21-01-02 System Options for Outgoing Calls - Intercom In- 0 ~ 64800 seconds terdigit Time 82-01-01 Incoming Ring Tone - Frequency 1 1 = 520 Hz Refer to Programming (01) 2 = 540 Hz Manual.
Page 489 ISSUE 1.0 SL2100 Incoming Ring Tone Frequency 1 Frequency 2 Modulation Tone Number Type Pattern 2 (Trunk Incom- High 1100 1400 8Hz Modulation ing) 8Hz Modulation 8Hz Modulation Pattern 3 High 2000 16Hz Modulation (Trunk Incoming) 1400 16Hz Modulation 1100...
Page 490 SL2100 ISSUE 1.0 Dial the extension number. You display shows your telephone extension number, port number and extension/Department Group. You can also check any other extension numbers information by pressing Help key + the extension number. Press Exit key to return the normal time/date display.
Page 491: Inuc Web Client
InUC Web Client Description The InUC Web Client is a browser based client hosted on the SL2100 CPU that provides a Buddy List, BLF status, Call Control, Call History, Function Key Status and Access, Presence Status, group or individual Email Messaging, group and individual Instant Messaging, Service Access for Call Forward and Do Not Disturb, Speed Dial List, Status Messages, and Video Conferencing.
Page 492 Video Conferencing The InUC Client Web Conference gives you the ability to have a video conference with a maximum of seven other users. The SL2100 supports a total of four Web Conferences with a maximum of eight parties each. Conditions •...
Page 493 ISSUE 1.0 SL2100 • If the IM port is set to 0 in Program 20-64-03, no web clients sessions will be accepted. • If a user has multiple Email addresses in Program 20-57, when initiating an Email from InUC Web Client, the 1st Email address is used.
Page 494 SL2100 ISSUE 1.0 Required Component(s) • SL2100 IN-UC WEB CLIENT-01 LIC • SL2100 IN-UC 1ST CTI-01 LIC • Windows 7, 8.1, or 10 (32 or 64 bit) with Internet Explorer 11 or Google Chrome 53 or higher • Android 4.4.2 with Google Chrome 53 or higher...
Page 495 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-57-11 UC User Information Settings – Last Name3 Maximum of 20 characters No Setting 20-57-12 UC User Information Settings – First Name3 Maximum of 20 characters No Setting 20-57-13 UC User Information Settings – TEL3...
Page 496 Port Number 90-54-03 PC/Web Programming Setting – Web Program- 0 ~ 65535 ming TCP Port (HTTPS) 0 = HTTP access is not available Operation Refer to the SL2100 InUC Web Client User Guide for more information. 1-482 InUC Web Client...
Page 497: Ip Multiline Station (Sip)
IP Multiline Station (SIP) Description The SL2100 system supports IP Terminals. IP Terminals have the similar look and functionality of typical Multiline Terminals, but they are connected to the CPU via IP rather than by a hardwired connection to a Digital Station port.
Page 498: Table 1-34 Example - System Setting
The NAPT (Network Address Port Translation) feature gives the SL2100 the ability to “traverse” its own subnet. With NAPT used in the SL2100, the network administrator can place the CPU and the VoIPDB in the customers LAN while still making it accessible to users outside the local LAN.
Page 499: Table 1-35 Example - Ip Terminal Setting
• Multicast RTP is not supported. • Peer to Peer is possible only between the IP Terminals under the same router. • NAPT is supported for NEC IP Multiline Terminal and all other third party Standard SIP terminals by this feature.
Page 500 (silence may be heard while this conversion is made by the system). Although the peer to peer feature is supported for IP Station-to-IP Station calls, the SL2100 chassis must still have a registered VoIPDB installed in the system.
Page 501 Override is supported in a SL2100 system that had a 3rd Party CTI connection to the CPU (i.e., Desktop Apps Shared Services) or to a terminal with a 1st Party CTI connection (i.e., PC Assistant/ Attendant and Softphone or 1st Party TAPI driver).
Page 502 • The SL2100 Desktop Application does not support Network Address Translation (NAT). Because of this, any Desktop Applications must appear to be on the same network as the SL2100 VoIP Interface (VoIPDB). For remote Desktop Applications, like SP310 Softphone, this can be achieved by a VPN connection to the network the SL2100 resides on.
Page 503 ISSUE 1.0 SL2100 Guide to Feature Programming IP Multiline Station (SIP): Program Program Name Input Data Default 10-12-02 CPU Network Setup - Subnet Mask 128.0.0.0 | 192.0.0.0 | 224.0.0.0 | 255.255.255.0 240.0.0.0 | 248.0.0.0 | 252.0.0.0 | 254.0.0.0 | 255.0.0.0 | 255.128.0.0 | 255.192.0.0 |...
Page 504 SL2100 ISSUE 1.0 Program Program Name Input Data Default 84-22-05 DT800/DT700 Multiline Logon Information Setup Up to 32 characters No Setting - Nick Name 84-26-01 VoIP Basic Setup (DSP) - IP Address xxx.xxx.xxx.xxx 172.16.0.20 ~ 84-26-02 VoIP Basic Setup (DSP) - RTP Port Number 0 ~ 65534 VoIP GW １...
Page 505 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-20-01 LAN Setup for External Equipment - TCP Port Available values are: 0 ~ 65535 External Device 1 (CTI Server) = 0 External Device 2 (ACD-MIS) = 0 External Device 4 (Net-...
Page 506 VoIP Basic Setup (DSP) - RTCP Port Number RTP Port Number + 1 10021 In addition to the above programming, define the programming options as required for the system features. Refer to the SL2100 Programming Manual for programming details. Operation None 1-492...
Page 507: Ip Single Line Terminal (Sip)
SIP (Session Initiation Protocol) is used for Voice over Internet Protocol. It is defined by the IETF (Internet Engineering Task Force) RFC3261. Other RFC designations, such as RFC3842, refer to a later implementation of SIP and may be supported by the SL2100. Commonly called SIP Station, this feature is used for IP Stations using SIP.
Page 508 Network. • The VoIPDB supports a maximum of 112 VoIP connections. • Duplex mode (Auto or Full) and speed (10 or 100 mbps) are configured via SL2100 unit programming. In voice communication, particularly Internet telephony, the Mean Opinion Score (MOS) provides a numerical measure of the quality of human speech at the circuit destination.
Page 509: Table 1-38 Feature Support Table For Standard Sip Device
• The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd party SIP telephone is placed on Hold. • Each SIP phone that is registered to the SL2100 requires the following license: SL2100 IP EXT-01 LIC (License Code 5111).
Page 510 SL2100 ISSUE 1.0 Feature Name Standard SIP Comments Note Call Forwarding, Off-Premise Can be programmed in 24-09-xx, through feature code from administrator desk set and in some ca- ses from the SIP device using dial access codes. Call Forwarding/Do Not Disturb...
Page 511 ISSUE 1.0 SL2100 Feature Name Standard SIP Comments Note Door Box Door Box will not ring a SIP device. A SIP device can call a door box but cannot activate the relay. Drop Key Flash Flexible System Numbering Flexible Timeouts...
Page 512 SL2100 ISSUE 1.0 Feature Name Standard SIP Comments Note Paging, Internal A SIP device can only initiate an Internal, External or All Call Page. It cannot receive either Internal or All Call pages or display page information. Park PBX Compatibility/Behind PBX...
Page 513: Table 1-39 Tones When Calling The Sip Terminal In Out Of Range
ISSUE 1.0 SL2100 Feature Name Standard SIP Comments Note User Programming Ability Virtual Extensions Limited user customization available. Voice Mail Integration (Analog) Voice Call & Signal Switching Can only send voice/signal switch Voice Over Voice Response System (VRS) - Call Forwarding – Park and Page Volume Controls Volume control is a function of the client device.
Page 514: Figure 1-25 Out Of Range Transfer Flow Chart
SL2100 ISSUE 1.0 • Out of Range transfer is supported as Call Forward No Answer. See below Figure 1-25 Out of Range transfer Flow Chart on page 1-500 for more detail. Previous versions supported Call Forward Busy and Immediate. Call the SIP terminal in out of Range...
Page 515 SIP Phones which are using same IP address. • In the router/firewall that the SL2100 resides behind port forwarding is requried. Port forwarding at the SIP Terminal end is not required as long as PRG 15-05-45 (Plug and Play) is enabled, which it is by default.
Page 516 Single Line Telephone Basic Data Setup - Termi- 0 = Normal nal Type 1 = Special VoIP ToS Setup: The SL2100 supports Quality of Service (QoS) Marking for the Session Initiation Protocol (SIP). Program Program Name Input Data Default 84-10-01...
Page 517 ISSUE 1.0 SL2100 SIP Extension Codec Information: Program Program Name Input Data Default 84-19-01 SIP Extension CODEC Information Basic Setup - 1 = 10 ms Number of G.711 Audio Frame 2 = 20 ms 3 = 30 ms 4 = 40 ms...
Page 518 SL2100 ISSUE 1.0 Program Program Name Input Data Default 84-19-39 SIP Extension CODEC Information Basic Setup - 0 = Disable G.726 Silence Compression (VAD) Mode 1 = Enable 84-19-40 SIP Extension CODEC Information Basic Setup - 0 ~ 255 ms G.726 Jitter Buffer - Minimum...
Page 519 ISSUE 1.0 SL2100 IP Terminal Configuration: Program Program Name Input Data Default 15-01-01 Basic Extension Data Setup - Extension Name Up to 12 Characters No Setting 15-05-02 IP Telephone Terminal Basic Data Setup - IP MAC address 00-00-00-00-00-00 Phone Fixed Port Assignment...
Page 520 SL2100 ISSUE 1.0 Program Program Name Input Data Default 24-09-04 Call Forward Split Settings - Maximum of 36 digits (0 ~ 9, No Setting CO Call Forwarding Busy Destination #, @, P, R) @ = Wait for Answer Supervision - ISDN trunks only...
Page 521 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-58-02 Network Address - Subnet Mask 128.0.0.0 / 192.0.0.0 255.255.0.0 224.0.0.0 / 240.0.0.0 248.0.0.0 / 252.0.0.0 254.0.0.0 / 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.254.0.0 255.255.0.0 255.255.128.0 255.255.192.0 255.255.224.0 255.255.240.0 255.255.248.0...
Page 522: Figure 1-26 Example - Sip Terminal
Enter the Default Gateway address. VoIPDB Address 0.0.0.0 Enter the VoIPDB IP Address. This information can be located in PRG 10-12-09 SL2100 Network Setup IP Address. Extension Number Assign the SIP Terminal extension. This infor- mation must match PRG 11-02-01 Extension Numbering.
Page 523: Ip Trunk - (Sip) Session Initiation Protocol
IP Trunk - (SIP) Session Initiation Protocol Description The SL2100 IP Trunk SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet protocol.
Page 524 FAX Path through mode via SIP trunk. SIP Multi Profile Support With the SL2100 you can have six SIP Profiles allowing you to connect to six different SIP Carriers, or allow you to have a SIP System Interconnection and connection to a SIP Carrier.
Page 525 ISSUE 1.0 SL2100 • VAD can negotiate by SIP using G.711 or G.729. • VBD is supported on the VoIPDB. • VBD on SIP is only supported on SLT terminal. • When modem signal is detected during a talking, a Codec is changed to VBD Codec.
Page 526 SL2100 ISSUE 1.0 System Availability Terminals All Multiline Terminals Required Component(s) SL2100 IP TRUNK-01 LIC (License Code 5001) CPU with VoIPDB installed Related Features None Guide to Feature Programming Program Program Name Input Data Default 10-02-01 Location Setup - Country Code...
Page 527 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-12-10 CPU Network Setup - Subnet Mask (VoIPDB) 128.0.0.0 | 192.0.0.0 | 224.0.0.0 | Refer to the program- 240.0.0.0 | 248.0.0.0 | 252.0.0.0 | ming manual for all the 254.0.0.0 | 255.0.0.0 | possible valid subnet 255.128.0.0 | 255.192.0.0 |...
Page 528 SL2100 ISSUE 1.0 Program Program Name Input Data Default 10-29-03 SIP Server Information Setup - Default Proxy IP 0.0.0.0 ~ 126.255.255.254 0.0.0.0 Address 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254 (SIP Profile:1-6) 10-29-04 SIP Server Information Setup - Default Proxy 0 ~ 65535...
Page 529 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-37-01 UPnP Setup - UPnP Mode 0 = Disable 1 = Enable 10-37-02 UPnP Setup - Retry Time 0, 60 ~ 3600 (1 ~ 59 cannot be input) 14-01-24 Basic Trunk Data Setup - Trunk-to-Trunk Outgo-...
Page 530 SL2100 ISSUE 1.0 Program Program Name Input Data Default 44-05-09 ARS/F-Route Table - Maximum Digit 84-10-01 ToS Setup - ToS Mode 0 = Disable (Invalid) 1 = IP Precedence 2 = Diffserv 84-10-02 ToS Setup - Priority, IP Precedence 0 ~ 7...
Page 531 ISSUE 1.0 SL2100 Program Program Name Input Data Default 84-13-18 SIP Trunk CODEC Information Basic Setup - Si- 1 ~ 30 lence Compression (VAD) Threshold (self-adjustment and - 19 dB ~ + 10dB) 1 = - 19 dB (- 49 dBm)
Page 532 SL2100 ISSUE 1.0 Program Program Name Input Data Default 84-33-02 FAX over IP - T.38 Protocol mode 0 = R/U 1 = U/R 2 = RTP 3 = UDPTL (SIP Profile:1-6) 84-33-06 FAX over IP - T.38 FAX Max Speed 1 = V.27ter, 4800 bps...
Page 533 ISSUE 1.0 SL2100 Program Program Name Input Data Default 84-14-17 SIP Trunk Basic Information Setup - Call For- 0 = Disabled ward Moved Temporarily Support 1 = 302 Return (SIP Profile:1-6) 84-14-18 SIP Trunk Basic Information Setup - Keep Alive...
Page 534 SL2100 ISSUE 1.0 Program Program Name Input Data Default 84-31-12 VoIPDB Echo Canceller Setup - TDM TX Auto- 0 ~ 12 (-42 dBm ~ -6 dBm) matic Level Control Level 0 = -42 dBm 1 = -39 dBm 7 = -21 dBm...
Page 535 ISSUE 1.0 SL2100 Program Program Name Input Data Default 84-38-06 VoIPDB Network Side Echo Canceller Setup - 1 = 32 ms Echo Canceller Tail Length 2 = 48 ms 3 = 64 ms 4 = 80 ms 5 = 96 ms...
Page 536 SL2100 ISSUE 1.0 Program Program Name Input Data Default 84-38-16 VoIPDB Network Side Echo Canceller Setup - Rx 0 = Disable Level Control 1 = RX Level Control Mode 2 = RX Automatic Level Control Flag (for SIP Trunk Profile 1-6)
Page 537 ISSUE 1.0 SL2100 Dial 00441202223344#. The system automatically modifies the required header fields of the SIP INVITE message using the configuration settings in the table below before forwarding to the ITSP. Description 84-14-13 10-02-01 10-02-02 Calling Party Number = 44 1509555123 Called Party Number = 00441202223344 Request-URI: Invite sip: 0044 [email protected] SIP/2.0...
Page 538 SL2100 ISSUE 1.0 Delete and replace the + and matched country code from an incoming SIP INVITE using E.164 numbering scheme: PRG 84-14-16 PRG 84-14-13 Description/Comments 1: Mode 1 1: Mode 1 With a SIP INVITE for incoming calls. When a + is presented as the international...
Page 539 ISSUE 1.0 SL2100 < Example Output > Incoming call from: +4902131795770 PRG 10-02-02 = 00 PRG 10-02-03 = 9 Displayed in terminal incoming caller history as: 4902131795770 3-5 11:17 Store DEL Original 004902131795770 3-5 11:17 Store DEL PRG 10-02-01 = 0...
Page 540: Table 1-40 Ip Settings
SL2100 ISSUE 1.0 System A System B Carrier Tel 101 Tel 201 System Data System A Configuration Table 1-40 IP Settings Name Data 10-12 CCPU Network Setup Default Gateway = 172.16.10.254 NAT Route = 1 (Yes) Default Gateway (WAN) = 10.1.1.254 IP Address (VoIP) = 172.16.10.10...
Page 541: Table 1-43 Ip Settings
ISSUE 1.0 SL2100 Name Data 10-29 SIP Server Information Setup • SIP Profile 1 Default Proxy = 1 (On) Register Mode = 1 (Manual) Domain Name = xxx.yyy.zzz.ne.jp Carrier Choices = 1 (Carrier A) • SIP Profile 2 Default Proxy Port Number = 5062...
Page 542: Table 1-45 Ip Trunks
SL2100 ISSUE 1.0 Name Data 26-02 Dial Analysis Table for ARS/LCR • Table 1 Dial = 1 Service Type = 1 (TRG) Additional Data = 5 Table 1-45 IP Trunks Name Data 10-23 IP System Interconnection Setup • System No: 1 System Interconnection = 1 IP Address = 172.16.10.10...
Page 543 ISSUE 1.0 SL2100 TEL 101 makes outbound call to SIP carrier Operation Tone Note 123456789012345678901234 Off Hook Clock/Calendar Dial "0" + "2" LK09 (G) ON Line 009 Soft key Dial "01" LK09 (G) ON Line 009 Soft key Features and Specifications Manual...
Page 544 The feature set is limited. When using H.323, it is impossible to use the advanced networking features. The SL2100 Voice over IP Trunk - H.323 package sends the real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet Protocol.
Page 545 ISSUE 1.0 SL2100 Related Features None Guide to Feature Programming The items highlighted in gray are read only and cannot be changed. Program Program Name Input Data Default 10-03-01 ETU Setup Refer to Programming Manual. 10-12-03 CPU Network Setup - Default Gateway 0.0.0.0 ~ 126.255.255.254...
Page 546: Ip Trunk - H.323
SL2100 ISSUE 1.0 Program Program Name Input Data Default 14-06-01 Trunk Group Routing - Trunk Group 0 = Not Set Refer to the Program- 001 ~ 050 = Trunk group No. ming Manual for the 101 ~ 150 = 100 + Networking default values.
Page 547 ISSUE 1.0 SL2100 Program Program Name Input Data Default 84-01-09 H.323 Trunk Basic Information Setup - G.729 Jit- 0 ~ 300 ms ter Buffer (average) 84-01-15 H.323 Trunk Basic Information Setup - Jitter Buf- 1 = Fixed fer Mode 3 = Self adjusting 84-01-16 H.323 Trunk Basic Information Setup - G.711 Jit-...
Page 548: Isdn Compatibility
SL2100 ISSUE 1.0 ISDN Compatibility Description ISDN-BRI Integrated Service Digital Network - Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking.
Page 549: Table 1-46 Restrictions For Calling Party Names
1~7 or anything other than 0. • Restrictions for Calling Party Name: The SL2100 supports receiving the name from the Network in supported formats only and cannot send the Calling Name. Refer to Table 1-46 Restrictions for Calling Party Names on page 1-535.
Page 550 SL2100 ISSUE 1.0 • B-Channel to Trunk Association When an Incoming ISDN-BRI/PRI call is received, the system assigns the lowest trunk number of the ISDN circuit to the incoming call associated with the B-Channel. When an Outgoing call is placed using the ISDN-BRI/PRI, the system assigns the Trunk and B-Channel association according to the chart below.
Page 551 • When a call originates from a virtual extension, the Calling Party Name for the virtual extension is sent. It does not follow the setting in PRG 15-18-02. • Calling Party Name is dependant upon the carrier. The network carrier must allow the SL2100 to edit the Calling Party Name information.
Page 552 SL2100 ISSUE 1.0 System Availability Terminals Not Applicable Required Component(s) To provide ISDN-PRI trunk connection: • 1PRIDB-C1 To provide ISDN-BRI trunk connection: • 2BRIDB-C1 • NT-1 for each BRI (locally provided) Related Features Central Office Calls, Answering Central Office Calls, Placing...
Page 553 ISSUE 1.0 SL2100 ISDN - PRI Installation: Program Program Name Input Data Default 10-03-04 ETU Setup (PRTA PKG Setup) - Layer 3 Timer 1 ~ 5 Type 10-03-06 ETU Setup (PRTA PKG Setup) - Length of Cable 0 = Level 1...
Page 554 SL2100 ISSUE 1.0 DID Services for either ISDN - BRI or PRI: Program Program Name Input Data Default 22-02-01 Incoming Call Trunk Setup - Trunk Service Type 0 = Normal 1 = VRS (second dial tone if no VRS installed)
Page 555 ISSUE 1.0 SL2100 Program Program Name Input Data Default 26-12-01 Network Specific Parameter Table for ARS - 0 = System Default Called Party Number - Type of Number Selection 1 = Unknown 2 = International No. 3 = National No.
Page 556 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-13-23 Class of Service Options (Supplementary Serv- 0 = Off COS 01 ~ 15 = 0 ice) - Display the Reason for Transfer 1 = On 20-19-04 System Options for Caller ID - Wait Facility IE...
Page 557 ISSUE 1.0 SL2100 Programming Flowchart for ISDN-PRI - Answering Calls Start In PRG 10-03-01, determine the mode of the IP7WW-1PRIDB-C1(0=not set, 1=T-Bus) Is the CRC Multi-Frame In PRG 10-03-03, In PRG 10-03-03, (CRC4) enter '1'. enter '0'. used? In PRG 10-03-04, select the Layer 3 timer type (1-5). The timer...
Page 558 SL2100 ISSUE 1.0 Should the sub-address In PRG 20-09-03, set the In PRG 20-13-23, set the ID be display for extension's COS to '1'. extension's COS to '0'. incoming calles? Should an extension In PRG 20-13-23, In PRG 20-13-23, be able to display the reason why...
Page 559 ISSUE 1.0 SL2100 Do you want In PRG 22-01-04, unanswered PRI In PRG 22-01-04, Do not Reroute enter 0. calls to reroute if enter 0. reroute unanswered? In PRG 22-08-01, enter the no-answer Ring Group for unanswerd PRI calls. For each extension in the...
Page 560 SL2100 ISSUE 1.0 Programming Flowchart of ISDN-PRI - Placing Calls Start In PRG 10-03-01, determine the mode of the IP7WW-1PRIDB-C1 (0=not set, 1=T-Bus) Is the CRC In PRG 10-03-03, In PRG 10-03-03, Multi-Frame ebter '0'. ebter '1'. (CRC4) used? In PRG 10-03-04, select the Layer 3 timer type (1-5). The timer...
Page 561 ISSUE 1.0 SL2100 In PRG 15-01-04, In PRG 15-01-04, Should Caller ID be included enter 1 In PRG enter 0 In PRG in the call's setup message? 10-03-05 enter 0 10-03-05 enter 1. In PRG 20-09-03, enter In PRG 20-09-03, enter...
Page 562 SL2100 ISSUE 1.0 In PRG 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. In PRG 15-07-01, assign In PRG 15-07-01, do not Should extension users function keys as line keys.
Page 563: Isdn Compatibility - Collect Call Blocking
ISSUE 1.0 SL2100 ISDN Compatibility - Collect Call Blocking Description The Collect Call Blocking feature allows for either blocking incoming ISDN collect call from the trunk or from the extension. If an incoming ISDN call has a reverse charging information element in the setup message, the call is treated as a collect call and the system can block (reject) the call.
Page 564 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-09-09 Class of Service Options (Incoming Call Service) 0 = Off COS 01 ~ 15 = 0 - Deny Collect Call Receiving 1 = On 1-550 ISDN Compatibility - Collect Call Blocking...
Page 565: Last Number Redial
ISSUE 1.0 SL2100 Last Number Redial Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 36 digits a user dials. The number can be any combination of digits 0~9, # and .
Page 566 SL2100 ISSUE 1.0 System Availability Terminals All Stations Required Component(s) None Related Features Automatic Route Selection (ARS/F-Route) Repeat Redial Save Number Dialed Guide to Feature Programming Program Program Name Input Data Default 11-12-12 Service Code Setup (for Service Access) - Last...
Page 567 ISSUE 1.0 SL2100 At the Multiline Terminal, press Speaker key or lift the handset (optional). The system automatically selects a trunk from the same group as your original call. Press the Redial key. - OR - At the Single Line Terminal, lift the handset.
Page 568 SL2100 ISSUE 1.0 To check the number saved for Last Number Redial (When set PRG 15-02-60:1 or 2) Press the Right Cursor key once. The stored number dials out if you: • Lift the handset, - or - • Press Speaker key.
Page 569: Lcr-Least Cost Routing
• Local area calls can not be routed via an indirect carrier that also has Cost Center Codes enabled.This is due to the order that the digits are dialled out by the SL2100. Local calls can be routed via an indirect carrier if Cost Center Codes are not required.
Page 570 In PRG 26-05-02 the @ symbol will have different operation for Analogue trunks or ISDN trunks. Analogue Trunks At the point in the dialled digits where the @ appears the SL2100 will revert to DTMF dialling. This is only required when the analogue trunk is set the Loop Disconnect dialling in PRG 14-02-01.
Page 571 ISSUE 1.0 SL2100 Operation LCR Operation Flow Diagram Features and Specifications Manual 1-557...
Page 572 SL2100 ISSUE 1.0 LCR Dial LCR Dial Editing 1-558 LCR-Least Cost Routing...
Page 573 ISSUE 1.0 SL2100 LCR Cost Center Code Features and Specifications Manual 1-559...
Page 574: Licensing
SL2100 ISSUE 1.0 Licensing Description Licenses are used to activate certain features and applications for the SL2100. The SL2100 system provides the following licenses: System Licenses: System Capacity • IP Channel - Additional VoIP Resource License (Initially 8 channels bundled) •...
Page 575: Table 1-47 License Information
0 = Stop 1 = Start Table 1-47 License Information License License Name Descrioption Type Note Code 5103 SL2100 IP CHAN- Additional VoIP Re- CH Base Initially bundled NEL-16 LIC source License (16ch (112ch) 16ch on VoIPDB per Lic) for VOIPDB 5001...
Page 576 Conf.) License Base 1013 SL2100 VM E-MAIL InMail E-Mail Notifica- System On/Off NOTIFY LIC tion License Base 0007 SL2100 HOTEL LIC Hotel/Motel Feature Li- System On/Off cense Base 5201 SL2100 MOBILE Additional Mobile Exten- Port Base Initially bundled 4 EXT-01 LIC...
Page 577 ISSUE 1.0 SL2100 Upload the License File via WebPro/PCPro Manually register the software key. Save the license file. Connect to the system. Go to the Feature Activation screen. Click on Load File. Select the location of the license file to upload.
Page 578: Line Preference
SL2100 ISSUE 1.0 Line Preference Description Line Preference determines how a Multiline Terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a Multiline Terminal user answers calls. When a call rings the Multiline Terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 579 ISSUE 1.0 SL2100 Required Component(s) None Related Features Direct Inward Line (DIL) Ring Groups Trunk Groups Guide to Feature Programming Program Program Name Input Data Default 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1 ~ 128 = Priority 1 ~ Refer to Programming Manual.
Page 580 SL2100 ISSUE 1.0 Operation Ringing Trunk or intercom (ICM) call: Lift the handset or press Speaker key. The setting assigned for PRG 15-02-10 and PRG 22-01-01 determines which call is answered first. 1-566 Line Preference...
Page 581: Long Conversation Cutoff
ISSUE 1.0 SL2100 Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires.
Page 582 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 14-01-14 Basic Trunk Data Setup - Long Conversation 0 = Disable (No) Cutoff 1 = Enable (Yes) 14-01-15 Basic Trunk Data Setup - Long Conversation 0 = Disable (No)
Page 583: Loop Keys
ISSUE 1.0 SL2100 Loop Keys Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. There are three types of loop keys: Incoming Only, Outgoing Only and Both Ways. Incoming Only Loop Keys Incoming Only loop keys are for answering trunk calls. An extension can have an incoming loop key for a specific trunk group (fixed) or a “catch all”...
Page 584 SL2100 ISSUE 1.0 System Availability Terminals Multiline Terminals Required Component(s) None Related Features Automatic Route Selection (ARS) / Central Office Calls, Answering / Central Office Calls, Placing Program incoming and outgoing access and routing options. Off Hook Signaling If enabled, a user hears Call Waiting beeps if additional calls are waiting behind a loop key.
Page 585 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. 15-13-01 Loop Keys - Outgoing Option 0 ~ 50...
Page 586 SL2100 ISSUE 1.0 Dial Dial the loop key type: • 0 = Incoming only • 1 = Outgoing only • 2 = Both ways (incoming and outgoing) Dial the loop key routing option for incoming, outgoing, or incoming and outgoing calls: •...
Page 587: Maintenance
SL2100 Maintenance Description The SL2100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. Side Tone Auto Setup Per each analog trunk (or all analog trunks) the most suitable Codec Filter setting for PRG 81-07 can be automatically adjusted using PRG 90-68-01 and 02.
Page 588 SL2100 ISSUE 1.0 Reference of SRAM information via Web / PC Pro The following data saved at SRAM is checked using PRG93-xx via Web/PC Pro. This program is Read-Only. For the PRG93-xx, the data can be referred by WebPro/PCPro/TelPro. User Pro can not access to PRG93-xx.
Page 589: Figure 1-28
ISSUE 1.0 SL2100 Program Program Name Input Data Default 93-03-13 - Preset Time at Alarm 2 Time set in Alarm Clock 2. No Setting When PRG93-03-11 is "0", 「 00 ： 00 」 is indicated. 93-03-14 - Forced Intercom Ring (ICM Call Type)
Page 590: Figure 1-29
SL2100 ISSUE 1.0 System alarm display via Web Pro The system alarm is displayed in Web Pro. Click Maintenance Icon on the Home screen. Display shows Session Management screen and Click "System Alarm" at the left side menu. Display shows System Alarm screen.
Page 591: Figure 1-30
ISSUE 1.0 SL2100 PRG90-60 T1/ISDN layer status information display via Web / PC Pro Web /PC Pro can refer to PRG90-60 (T1/ISDN Layer Status Information). This program is displays layer status information for T1/PRI/BRI boards. - = No link 0 = Link N/A = except BRI or PRI board is mounted.
Page 592 SL2100 ISSUE 1.0 Related Features None Programming Program Program Name Input Data Default 81-07-01 CODEC Filter Setup for Analog Trunk Port - CO- 0 = Type 0 DEC Filter Type 1 = Type 1 2 = Type 2 3 = Type 3...
Page 593: Maintenance - Automatic System Update
Manual Update (Upload from PC) A software (.bin) file can be uploaded from PC and the SL2100 reboots immediately or at scheduled date and time as configured in the system to update the software.
Page 594 SL2100 ISSUE 1.0 System Availability Required Component(s) Browsers: Internet Explorer11, Mozilla Firefox, Google Chrome Related Features None Guide to Feature Programming Program Program Name Input Data Default 10-12-01 CPU Network Setup - IP Address 0.0.0.0 ~ 126.255.255.254 192.168.0.10 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254...
Page 595 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-12-13 CPU Network Setup - DNS Primary Address 0.0.0.0 ~ 126.255.255.254 0.0.0.0 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.25.255.254 90-36-01 Software Update Time Setting - Automatic Up- 0 = Disable Disable date...
Page 596 Maintenance Server" is reachable with its FQDN. The "Automatic Update Check" time is read only under PRG 90-36 as shown in figure. This is system specific and fixed. SL2100 checks the software update to the server at 2:33 AM on the 8th of each month After checking, if a newer software is available on the server then a message "There is newer...
Page 597 After downloading the software, webpro displays a message "The update software is ready" as shown in figure. User can cancel the update by pressing the "Cancel Update" button. The SL2100 will reboot at 2:45 AM on Monday and the software will be updated. Features and Specifications Manual 1-583...
Page 598 SL2100 ISSUE 1.0 Manual Software Update Manual Update (Network Download) • Select "Network Download" with either "Immediately Reset" or "Schedule Reset". Select “Network Download”. Do these settings in case of “Schedule Reset”. Select either “Immediately Reset” or “Schedule Reset”. Click on “Start”.
Page 599 SL2100 • On clicking "Start" button following window appears. Click on Ok button to proceed. • On clicking "OK", the SL2100 checks for update and following window is displayed: If current software is latest then following window is displayed: Features and Specifications Manual...
Page 600 SL2100 ISSUE 1.0 If the new software is available on the server then the SL2100 starts downloading the new software from the server and "Proceeding" is displayed on software update page and the page refreshes every 10 seconds. 1-586 Maintenance - Automatic System Update...
Page 601 ISSUE 1.0 SL2100 After completing the firmware downloading the SL2100 reboots as per setting either "Immediately" or "scheduled". In case of "Scheduled Reset", the following window is displayed: Features and Specifications Manual 1-587...
Page 602 SL2100 ISSUE 1.0 In case of "Scheduled Reset" after downloading the software, webpro displays a message "The update software is ready" as shown in figure. User can cancel the update by pressing the "Cancel Update" button. Cancel Schedule Reset With "Schedule Reset", if "Cancel" button is pressed then schedule reset is cancelled:...
Page 603 ISSUE 1.0 SL2100 After pressing the cancel button following window is displayed: Features and Specifications Manual 1-589...
Page 604 SL2100 ISSUE 1.0 On pressing "OK", the "Cancel" button is disabled as follows: 1-590 Maintenance - Automatic System Update...
Page 605 ISSUE 1.0 SL2100 Now "Schedule Reset" is cancelled and on Home Page, The following window is displayed where Manual Reset time is removed now: Features and Specifications Manual 1-591...
Page 606 SL2100 ISSUE 1.0 Manual Update (Upload from PC) • Select "Upload from PC" and browse to upload the .bin software file to be uploaded. Select either "Immediately Reset" or "Schedule Reset". Browse and select the Select “”Upload from PC. .bin file of software to be uploaded.
Page 607 • On clicking OK, Software uploading starts and following window is displayed: • After completing the software uploading, following window is displayed: In case of "Immediately Reset" the SL2100 reboots immediately and software is updated. Features and Specifications Manual 1-593...
Page 608 SL2100 ISSUE 1.0 In case of "Scheduled Reset", the following window is displayed: In case of "Scheduled Reset" after downloading the latest software webpro displays a message "The update software is ready" on home page. User can cancel the update by pressing "Cancel Update"...
Page 609 ISSUE 1.0 SL2100 After pressing the cancel button following window is displayed: Features and Specifications Manual 1-595...
Page 610 SL2100 ISSUE 1.0 On pressing "OK" the "Cancel" button will be disabled as shown in figure: 1-596 Maintenance - Automatic System Update...
Page 611 • Immediately after upload • At the time ... If you select "At the time…" select the date and time at which you want SL2100 system to reset and switch over to the new software version. Features and Specifications Manual...
Page 612 SL2100 ISSUE 1.0 Click Run (Start). PCPro uploads the firmware package file. Once upload is finished system will reset itself either immediately or at scheduled time as per config-uration. Browse and select the .bin software file. Select the Immediate or schedule reset.
Page 613: Meet Me Conference
ISSUE 1.0 SL2100 Meet Me Conference Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 16 other internal or external parties. Each party joins the Conference by dialing a Meet Me Conference code.
Page 614 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15 Extension 101 is Class ice for Extensions 15 and other Extension are Class 1 20-10-06 Class of Service Options (Answer Service) -...
Page 615 ISSUE 1.0 SL2100 While on a call, press Conf softkey or Conf key (PRG15-07 or SC 751: 07). Dial Paging code [Internal 701, or Combined ( 1)] and the Paging Zone. Announce the zone. When a co-worker answers your page, press the Conf softkey or press Conf key (PRG15-07 or SC 751: 07) twice.
Page 616: Meet Me Paging
SL2100 ISSUE 1.0 Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co- workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.
Page 617 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 11-12-21 Service Code Setup (for Service Access) - Meet- 0~9, , # Maximum of 8 digit Me Answer to Specified Internal Paging Group 11-12-22 Service Code Setup (for Service Access) - Meet-...
Page 618 SL2100 ISSUE 1.0 Meet Me Internal Page To make a Meet Me Internal Page: At the Multiline Terminal, press Speaker key or pick up the handset. - OR - At the Single Line Terminal, lift the handset. Dial Paging code [Internal 701, or Combined ( 1)] and the Paging Zone.
Page 619: Meet Me Paging Transfer
ISSUE 1.0 SL2100 Meet Me Paging Transfer Description If a user wants to Transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
Page 620 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-12-21 Service Code Setup (for Service Access) - Meet- 0~9, , # Maximum of 8 digit Me Answer to Specified Internal Paging Group 11-12-22 Service Code Setup (for Service Access) - Meet-...
Page 621 ISSUE 1.0 SL2100 Dial 765. Dial the announced External Paging Zone (1~3). The Paging party is connected. Stay on the line. The party is transferred. Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer: At Multiline Terminal, while on a call, press Hold key.
Page 622: Memo Dial
SL2100 ISSUE 1.0 Memo Dial Description While on an outside call, Memo Dial lets a Multiline Terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number.
Page 623 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. Operation To store a number while you are on a call: While on a call, press the Memo Dial key (PRG 15-07 or SC 751: 31).
Page 624: Message Waiting
SL2100 ISSUE 1.0 Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension.
Page 625 ISSUE 1.0 SL2100 System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Hotel/Motel Programmable Function Keys InMail Voice Response System (VRS) Guide to Feature Programming Program Program Name Input Data Default 11-10-16 Service Code Setup (for System Administrator) -...
Page 626 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-02-38 Multiline Telephone Basic Data Setup - Voice 1 = Cycle 1 Mail Message Wait Lamp Cycle 2 = Cycle 2 3 = Cycle 3 4 = Cycle 4 5 = Cycle 5...
Page 627 ISSUE 1.0 SL2100 To answer a Message Waiting (When VM Message Exist): If there is a VM message and a Message Waiting set on the same extension and the user dials *0, it will call the VM pilot because VM has a higher priority. To call back the message waiting caller before calling VM you must do the following: Press the Message Waiting key (PRG 15-07-01 or SC 751: 38).
Page 628: Microphone Cutoff
SL2100 ISSUE 1.0 Microphone Cutoff Description When in 'On Hook' state Mute key enables a Multiline Terminal user to turn off their telephone handsfree microphone, or when in 'Off hook' state Mute key enables the handset microphone to be turned off. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area.
Page 629 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. 20-02-11 System Options for Multiline Telephones -...
Page 630: Mobile Extension
Mobile Extension Description A Mobile Extension is an external telephone (preferably a mobile phone) linked to the SL2100 via a Proxy Port to operate as an internal SLT extension. The extension sends DTMF signals to the system allowing access to the system features. Each Mobile Extension Proxy Port utilizes a Station Port in the system, although no physical station port is required.
Page 631: Table 1-49 Supported Service Codes
Though DSS keys are available for the Mobile Extension, they cannot provide an exact indication of busy status if, for example, the Mobile Extension is active on a call not linked to the SL2100. The following service codes are supported:...
Page 632 SL2100 ISSUE 1.0 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Override (Off-Hook Signalling) 11-12-03 Set Camp-On 11-12-04 Cancel Camp-On 11-12-05 Switching of Voice Call and Signal Call 11-12-06 Step Call 11-12-07 Barge-In 11-12-08 Change to STG (Department Group) All Ring...
Page 633 ISSUE 1.0 SL2100 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Tandem Trunking 11-12-57 Transfer into Conference 11-12-58 Set DND for Other Extension 11-14-03 Cancel DND for Other Extension 11-14-04 Set Wake Up Call for Own Extension...
Page 634: Table 1-50 Caller Id Sent To Mobile Telephone
SL2100 ISSUE 1.0 • Transferred Trunk Call without CID - - Transferred before inter-digit timeout - CPN of Mobile Extension is presented to the Mobile Extension. - Transferred after inter-digit timeout - CPN of the Transferring Phone’s CPN is presented to the Mobile Extension.
Page 635 ISSUE 1.0 SL2100 System Availability Terminals Any Multiline Terminal Required Component(s) SL2100 MOBILE EXT-01 LIC Related Features Abbreviated Dialing/Speed Dial Caller ID Direct Inward Dialing (DID) Direct Inward Line (DIL) Station Message Detail Recording Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 636 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-22-03 Mobile Extension Setup - Trunk Access Code 0 = Normal Trunk Access (PRG 11-09-01) 1 = Individual Trunk Access (PRG 11-09-02) 13-04-01 * Speed Dialing Number and Name - Number...
Page 637 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-03-04 System Options for Single Line Telephones - Di- 0 ~ 64800 seconds al Sending Start Time for SLT or ARS 80-03-01 DTMF Tone Receiver Setup - Detect Level 0 = 0 dBm ~ - 25 dBm...
Page 638 PRG 15-22-02 set to 0 or 1 (DTMF Confirmation Required): The caller is retrieved by the SL2100 and follows the no-answer programming (ring another extensions, forward to SL2100 voice mail, etc.) PRG 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available.
Page 639 ISSUE 1.0 SL2100 Sending a Flash from the Mobile Extension: While on a conversation, a hook flash is returned by dialing # from the Mobile Extension. Internal Dial Tone After Hang Up: When a call is finished, disconnect the call and receive internal dial tone by dialing...
Page 640 SL2100 ISSUE 1.0 To activate Call Forward Follow Me: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (PRG 13-04 and PRG 15-22), internal dial tone is heard by the Mobile Extension user.
Page 641: Mobile Extension - Callback To Mobile Phone
ISSUE 1.0 SL2100 Mobile Extension - Callback to Mobile Phone Description Callback to Mobile Phone allows the user to make an incoming call to a system then hang up before the system answers (like a one ring call), then the system calls back to the calling Mobile Phone using a pre-programmed number.
Page 642 SL2100 ISSUE 1.0 • After answering Callback, if the system does not receive a DTMF signal from the Mobile Extension using PRG 20-18-01 (Default; 30 seconds), the system disconnects the call. • The trunk user for SMDR for Callback is tied to the extension number of Mobile Extension.
Page 643 ISSUE 1.0 SL2100 Program Program Name Input Data Default 13-04-03 Speed Dialing Number and Name - Transfer 0 = Not Used (Calls will not be Mode routed based off a users caller ID.) 1 = Internal Dial (Calls will be routed to an internal number specified in PRG 13-04-04.)
Page 644 SL2100 ISSUE 1.0 Operation Receive Callback Receive call from Mobile Extension and Callback: Mobile Phone number: 09012345678 Incoming trunk set up: PRG 22-02: Trk1, DIL Mobile Extension set up: Ext150 PRG 15-22-01: Speed Dial bin No, 50 PRG 15-22-03: Trunk access code, 0: Use normal trunk access code PRG 15-22-04: Callback, (1) Enable Speed Dial bin set up: No.50...
Page 645: Multiple Trunk Types
Refer to the Direct Inward Dialing (DID) on page 1-247 feature for related information. Loop Start Trunks Loop Start Trunks can be connected to the SL2100 system. Loop Start is assigned per trunk at the associated board. ISDN BRI Refer to the ISDN Compatibility on page 1-534 feature for related information.
Page 646 SL2100 ISSUE 1.0 Related Features Automatic Route Selection Caller ID Direct Inward Dialing (DID) ISDN Compatibility Guide to Feature Programming Program Program Name Input Data Default 10-51-01 PRI Selection of PRI - 0 = PRI 0: PRI PRI Selection 14-01-01...
Page 647: Multi-Device Support
ISSUE 1.0 SL2100 Multi-Device Support Description Multi-Device Support splits an incoming call to multiple termination points. This is accomplished by creating a multi-device call group and assigning the group to a pilot extension number. When the pilot extension number receives a call, all of the devices in the group ring simultaneously. Any extension in the call group can answer the incoming call.
Page 648 SL2100 ISSUE 1.0 • Attendant Notification – The attendant receives a notification each time a co-worker dials an emergency 911 call. This notification is the co-worker’s name and number display optionally accompanied by an audible alarm. Notification occurs regardless of whether the attendant is idle or busy on a call.
Page 649: Table 1-51 Supported System Feature List
ISSUE 1.0 SL2100 • When using the Conversation Record feature, recordings are sent to the Pilot extensions Voice Mail box. • Voice Over and Reverse Voice Over is not supported. • In order for a mobile phone to ring you must program a Mobile Extension Port and assign a speed dial bin to that port which has the mobile phone number in it.
Page 650 SL2100 ISSUE 1.0 Feature Pilot Member Comment Barge-In Call Duration Timer Call Forwarding Call Forwarding All, Busy No Answer, Busy, and No Answer can be assigned to Pilot Num- ber. If any Forwarding is assigned to a member it is canceled and not followed.
Page 651 ISSUE 1.0 SL2100 Feature Pilot Member Comment Do Not Disturb When DND is activated on the Multi-Device Group Pilot the entire Multi-Device Group group is put in DND when Pilot number is di- aled. Drop Key E911/911 (911: US emergency number)
Page 652 SL2100 ISSUE 1.0 Feature Pilot Member Comment Meet Me Conference Multi-Device Group members and Pilot can ini- tiate and may join Meet Me Conference by di- aling internal page zone, but will not receive the page. Meet Me Paging Multi-Device Group members and Pilot can ini-...
Page 653 ISSUE 1.0 SL2100 Feature Pilot Member Comment Secondary Incoming Extension Regardless of setting in Program 15-09, VE will only flash and not audibly ring. VE key must be pressed in order to answer. Secretary Call Pickup Secretary Call (Buzzer) Secretary Call (Buzzer)
Page 654 IP7WW-12/24TXH-A1 IP7WW-12/24TXH-B1 IP7[ ]-8IPLD-C1 Required Component(s) • CPU-C1 • SL2100 MOBILE EXT-01 LIC (5201) Only needed if a Mobile Extension Port is required to ring a mobile phone. Related Features Central Office Calls, Answering Central Office Calls, Placing E-911 Compatibility...
Page 655 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-63-08 Multi-Device Group Setup – Member Extension Maximum of eight digits No Setting Number 7 (Group 1 ~ 50) Operation To Enable Multi-Device Group: Press the Multi-Device Group key (751:#14). • The Multi-Device Group key will light solid red.
Page 656: Music On Hold
In accordance with copyright law, a license may be required if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC hereby disclaim any liability arising out of the failure to obtain such a license.
Page 657 ISSUE 1.0 SL2100 Conditions • Without SDVM( ) Card, approximately two hours message storage can be recorded for VRS/VM (InMail) in a flash memory on CPU board. This VRS prompt message can be used for HOLD message. Default Settings Disabled...
Page 658 SL2100 ISSUE 1.0 Program Program Name Input Data Default 80-01-01 Service Tone Setup - Repeat Count 0 ~ 255 (0 = Endless) Refer to the Program- ming Manual for the default values. 80-01-02 Service Tone Setup - Basic Tone Number...
Page 659: Name Storing
ISSUE 1.0 SL2100 Name Storing Description Extensions and trunks can have names instead of just circuit numbers. These names show on a Multiline Terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can have up to 12 digits, consisting of alphanumeric characters, punctuation marks and spaces.
Page 660: Table 1-52 Keys For Entering Names
SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-11-22 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Extension Name Programming 14-01-01 Basic Trunk Data Setup - Trunk Name Up to 12 characters...
Page 661: Navigation Key
ISSUE 1.0 SL2100 Navigation Key Description System provides following improved operation mode or features for Multiline Terminal user. Each mode is selectable by PRG 15-02-60 and can be entered by depressing Cursor key or Center key when the terminal is idle.
Page 662 SL2100 ISSUE 1.0 Contacts • Search Contact: Name searches from all Speed dial bin and extension name • New Contact: Saves new contact to Common/Group/Private Speed dial bin • Edit Contact: Edits existing contact of Common/Group/Private Speed dial bin User Feature •...
Page 663 ISSUE 1.0 SL2100 100:Call History 110:Missed Call 120:Received Call 130:Dialed Call 200:Contacts 210:Search 220:New Contact 230:Edit Contact 400:UserFeatures 410:Call Voicemail 420:Call Forward 421:All Calls 422:Both Ring 423:Busy 424:No Answer 425:Busy/No Answer 426:Follow Me 430:Paging 431:Internal Zone 432:External Zone 440:Dept Grp...
Page 664 SL2100 ISSUE 1.0 Short Cut Code Table Top Level Level 2 Level 3 Note Call History Missed Call Missed call data Received Call Received call data Dialed Number Dialed call data Contacts Search Contacts Name started from A Name started from B...
Page 665 • Directory dialing (DSX) searches the Common/Group/Station Speed dial and Extension name list, the same as DSX. SL2100 Directory dialing searches Common and Group Speed dial only. • 1st name and 2nd name are searched separately, if both are detected the 1st name data is displayed.
Page 666: Table 1-53 Movement On Screen From Menu
SL2100 ISSUE 1.0 • At Soft Key (DSX) mode, after pressing “menu” Soft Key then by dialing number of specific feature directly, menu screen can move to required feature. See the table shown below for dial number of each feature.
Page 667 ISSUE 1.0 SL2100 Dial pad Changing Menu screen Dial 8 0 Name and Language Dial 8 1 Extension Name Dial 8 2 Display Language Dial 9 0 Option Preferences Dial 9 1 Option Preferences: Headset Mode Dial 9 2 Option Preferences: Headset V. Announce...
Page 668 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 15-02-60 Multiline Telephone Basic Data Setup - Soft Key/ 0 = Standard Mode Navigation key Mode 1 = Advanced Mode1 2 = Advanced Mode2 13-01-01 Speed Dialing Function Setup - Speed Dialing...
Page 669 ISSUE 1.0 SL2100 With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Check List Menu Dir VM:xx CL:xx (2W Digital/IP Multiline Terminal) Press Enter Cursor key to enter Navigation mode. The display shows: 100:Operation List >Call History:xx...
Page 670 SL2100 ISSUE 1.0 Press Enter Cursor key to decide the destination. Top Left = Caller Name (Number) Top Right = Number of Missed Call Bottom = Mode Name nnnnnnnn >Calling Save Private Phonebook (2W Digital/IP Multiline Terminal) 1st Line = Caller Name (Number) and Number of Missed Call...
Page 671 ISSUE 1.0 SL2100 Enter Navigation mode and search name from private phonebook. PRG 15-02-60: Advanced Mode1 With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Menu Dir VM:xx CL:xx (2W Digital/IP Multiline Terminal) Press Enter Cursor key to enter Navigation mode. The display shows: 100:Operation List >Call History:xx...
Page 672 SL2100 ISSUE 1.0 Press “D” to search “Dave”. 211:Search Dave (2W Digital/IP Multiline Terminal) Top Right = Shows Number of Search that has a “D” Bottom = Shows the Contacts Press the Enter Cursor key to indicate Number. Dave >Dial/PVT:203 (2W Digital/IP Multiline Terminal) Press Speaker key or Off-Hook to make outgoing call.
Page 673 ISSUE 1.0 SL2100 Press Enter Cursor key to show Phone Setting mode. 510:Phone Setting >Not Used Display (2W Digital/IP Multiline Terminal) Press Up/Down Cursor key to select “Display”. 520:Phone Setting >Display Ring Option (2W Digital/IP Multiline Terminal) Press Enter Cursor key to select “Contrast”.
Page 674 SL2100 ISSUE 1.0 Press Down Cursor key to enter Directory dialing (DSX) mode: Search 1/xx ADAM (2W Digital/IP Multiline Terminal) xx = List Number Enter the letter “D” to search the First or Last name start from “D”. Search (2W Digital/IP Multiline Terminal) Enter the letter “0”...
Page 675: Night Service
ISSUE 1.0 SL2100 Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls.
Page 676 SL2100 ISSUE 1.0 Programmable Function Key Can Toggle Night Modes The software allows a Night Service Programmable Function Key (PRG 15-07-01 or SC 751: 09 + 0) to toggle night modes. You can determine in programming (PRG 12-08-01) how many modes through which the user toggles.
Page 677 ISSUE 1.0 SL2100 Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Station Selection (DSS) Console Paging, External Programmable Function Keys Ring Groups Ecology Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 678 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-07-01 Programmable Function Keys - Programmable 09 = Night Mode Service key Refer to the program- Function Keys Mode No. (1 ~ 8) or 0: toggle ming manual for the default values and for all other available op- tions in this command.
Page 679 ISSUE 1.0 SL2100 Program Program Name Input Data Default 12-07-01 Text Data for Night Mode - Text Message Maximum 12 Characters (alpha- Mode 1 = No Setting betic or numeric) Mode 2 = Mode 3 = Mode 4 = ...
Page 680 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-02-01 Incoming Call Trunk Setup - Trunk Service Type 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID 4 = DIL...
Page 681 ISSUE 1.0 SL2100 To transfer a call to the Universal Answer External Page zones: Place the CO call on hold and dial the Transfer to Trunk Ring Group code (assigned in PRG 11-15-09). You hear a confirmation tone. Hang up.
Page 682: Off-Hook Signaling
SL2100 ISSUE 1.0 Off-Hook Signaling Description Off-Hook ringing alerts a Multiline Terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options: •...
Page 683 ISSUE 1.0 SL2100 • An extension user can store the Off-Hook Signaling Service Code (709) under a One-Touch Key to provide quick Off-Hook Signaling access. • An extension set as Operator in PRG 20-17-01 does not follow settings in PRG 20-13-05, PRG 20-13-06 or PRG 20-09-07 and always receives Off-Hook Signaling.
Page 684 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-02-12 Multiline Telephone Basic Data Setup - Off-Hook 0 = Muted Off-Hook Ringing Ringing 1 = No Off-Hook Ringing 3 = Beep in Speaker (SP) 4 = Beep in Handset (HS)
Page 685 ISSUE 1.0 SL2100 Press Flash key again to toggle between the two calls. If the Single Line Terminal hangs up with the active call, the other call on hold rings back to the single line. Features and Specifications Manual 1-671...
Page 686: One-Touch Calling
SL2100 ISSUE 1.0 One-Touch Calling Description One-Touch Calling gives a Multiline Terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One- Touch key.
Page 687 ISSUE 1.0 SL2100 System Availability Terminals All Multiline Terminals and DSS Consoles Required Component(s) None Related Features Programmable Function Keys Transfer Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the...
Page 688 SL2100 ISSUE 1.0 For Personal Speed Dial: Dial the general trunk access code ( 0). - OR - Dial the Specific Trunk Service Code (#0) plus the trunk number (e.g., 005). - OR - Dial the Trunk Group Service Code (704) plus the trunk group number (e.g., 1).
Page 689: Operator
ISSUE 1.0 SL2100 Operator Description When an extension user dials 9 , calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the Page feature. A maximum of eight operators is available.
Page 690 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-35-01 Extension's Operator Setting - Extension’s Oper- 0 ~ 15 ( 0 = Not Set) ator Setting 20-36-01 Trunk's Operator Setting - Trunk’s Operator Set- 0 ~ 15 ting (0 = No Setting)
Page 691: Paging, External
The SL2100 system allows to program up to three External Paging zones. All speakers (1-3) require a port on each 082U board. In addition, each external zone has an associated relay contact .When a user pages to a zone, the corresponding contact activates (closes).
Page 692 SL2100 ISSUE 1.0 Default Settings No External Paging defined. System Availability Terminals All Stations Required Component(s) 082U-B1 1- or 2-way amplifier and speakers (locally provided) Related Features Analog Communications Interface (ACI) Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL)
Page 693 ISSUE 1.0 SL2100 Program Program Name Input Data Default 10-60-05 Audio Port Setup - External Speaker Channel 3 0 ~ 3 5 ~ 7 9 ~ 11 Each chassis can be set except 4th Slot (Slot No. 4,8,12). 15-07-01 Programmable Function Keys...
Page 694 SL2100 ISSUE 1.0 Make announcement. - OR - At the Multiline Terminal, press Speaker key or pick up the handset. - OR - At Single Line Terminal, lift the handset. Dial 703 and the External Paging Zone code (1 ~ 3 or 0 for All Call).
Page 695: Paging, External (Vrs)
ISSUE 1.0 SL2100 Paging, External (VRS) Description Paging, External (VRS) enables the use of prerecorded VRS messages for External Paging. The advantage of this feature is saving time for the users who regularly use External Paging with the same announcements.
Page 696 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-10-20 Service Code Setup (for System Administrator) - 0~9, , # Maximum of 8 digit VRS - Record/Erase Message 11-12-20 Service Code Setup (for Service Access) - Exter-...
Page 697: Paging, Internal
ISSUE 1.0 SL2100 Paging, Internal Description Internal Paging lets extension users broadcast announcements to other Multiline Terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
Page 698 SL2100 ISSUE 1.0 System Availability Terminals All Multiline Terminals Single Line Terminals Required Component(s) None Related Features Meet Me Paging Meet Me Paging Transfer Paging, External Programmable Function Keys Guide to Feature Programming Program Program Name Input Data Default 11-12-19...
Page 699 ISSUE 1.0 SL2100 Operation To make an Internal Page announcement: Multiline Terminal Press the Zone Internal Paging key (PRG 15-07 or SC 751: 21 + 01 ~ 50 for zones). - OR - Press Speaker key or lift the handset.
Page 700: Park
SL2100 ISSUE 1.0 Park Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
Page 701 ISSUE 1.0 SL2100 • One Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer. • Call Park - Step Call is supported in the local system only. • A parked call cannot be retrieved from Hold Dial Tone (Second dial tone).
Page 702 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-16-11 Single Digit Service Code Setup - Station Park 0~9, , # Maximum of 1 digit No Setting Hold 15-02-08 Multiline Telephone Basic Data Setup - Automat- 0 = Preselect ic Handsfree...
Page 703 ISSUE 1.0 SL2100 Press Speaker key to hang up. If not picked up, the call recalls to you. - OR - At the Multiline Terminal, press Hold key. - OR - At a Single Line Terminal, hookflash. Dial #6 and the Park orbit (01~50).
Page 704 SL2100 ISSUE 1.0 To Park an outside call at your extension after trying to call a co-worker: While on a call, press Hold key. Dial a co-worker’s extension number. The co-worker does not answer. Press the Personal Park key (PRG 15-07 or SC 752: 07).
Page 705 ISSUE 1.0 SL2100 Press Speaker key to hang up. If not picked up, the call will recall to you. - OR - Press Hold or Transfer key. Press the DSS/BLF key programmed as #6 (The Park location will be displayed in the LCD).
Page 706: Pbx Compatibility/Behind Pbx
SL2100 ISSUE 1.0 PBX Compatibility/Behind PBX Description You can connect your telephone system trunks to Centrex/PBX lines, rather than to Telco trunk circuits. This makes the trunk inputs to the system Single Line type compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
Page 707 ISSUE 1.0 SL2100 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Account Code Entry Central Office Calls, Answering Central Office Calls, Placing Code Restriction/Toll Restriction Direct Inward Line (DIL) Direct Inward System Access (DISA)
Page 708 SL2100 ISSUE 1.0 Program Program Name Input Data Default 14-01-02 Basic Trunk Data Setup - Transmit Level 1 ~ 57 32 (0 dB) (-15.5 dB ~ +12.5 dB in 0.5 dB intervals) 14-01-08 Basic Trunk Data Setup - Toll Restriction...
Page 709 ISSUE 1.0 SL2100 - OR - Press the PBX trunk key (PRG 15-07-01 or SC 752: 01 + trunk #). Dial the PBX access code and number. In all cases above, Toll Restriction may prevent your call. Features and Specifications Manual...
Page 710: Pc Programming
ISSUE 1.0 PC Programming Description The SL2100 has three different methods for programming. The first is via the Telephone, the second is by PCPro and third by WebPro. PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.
Page 711 Select Connection Type. You can connect by entering IP Address in IP or you can enter the NetBIOS Name which you set at PRG 10-62-02 (Default is: SL2100) To login, specify User Name and Password. (Optional) Load a defined Connection Account (can skip steps 1~3 by using this option.) To make the connection to the system, click Connect.
Page 712: Figure 1-36 Webpro Home Page
SL2100 ISSUE 1.0 SL2100 also supports a NetBIOS so that user can access by http://SL2100. WebPro Login Screen WebPro System Programming WebPro can be used to edit system programming from a Web browser. System Data, License Information, and Modification History are among the items that can be viewed in WebPro (refer to Figure 1-36 WebPro Home Page on page 1-698).
Page 713: Figure 1-37 Webpro End User Screen
To login to the WebPro End User Programming, input the system IP (default: 192.168.0.10) or NetBIOS Address (default: http://SL2100) like you would logging into WebPro. Use the extension number as User Name and Password is assigned in PRG 90-28-01 (default: 1111).
Page 714 SL2100 ISSUE 1.0 • The hardware/software requirements to run PCPro : Item Requirement Depending on Microsoft Operation System environment Memory Depending on Microsoft Operation System environment Operating System (OS) Windows Vista Windows 7 (32– and 64–bit) Windows 8 /8.1 (32 - and 64 -bit)
Page 715 ISSUE 1.0 SL2100 • PCPro uses system data to calculate the Power Factor and does not consider if hardware is installed. If system data shows a hardware, the power factor is calculated even if the hardware is not actually installed.
Page 716 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-15-14 Service Code Setup, Administrative (for Special 0~9, , # Maximum of 8 digit Access) - Modem Access 22-02-01 Incoming Call Trunk Setup - Trunk Service Type 0 = Normal 1 = VRS (second dial tone if no...
Page 717 ISSUE 1.0 SL2100 Feature Feature Applica- Comments tion PCPro WebPro File Handling File New / Open / Save / Save As Send Mail (Database File) PCPro can send the data base file(*.slb) by E-mail. File Properties PCPro supports save/view/modify System Site Information, password protect files, add notes, connection settings.
Page 718 SL2100 ISSUE 1.0 Feature Feature Applica- Comments tion PCPro WebPro Configuration Board Configuration PCPro provides special screens that short- Screens en the programming time to setup core Class of Service System features. Night Mode Switching Trunk Access Maps Trunk Groups...
Page 719: Prime Line Selection
ISSUE 1.0 SL2100 Prime Line Selection Description Prime Line Selection allows a Multiline Terminal user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes. This simplifies handling calls on a frequently used trunk.
Page 720 SL2100 ISSUE 1.0 Line Preference Guide to Feature Programming Program Program Name Input Data Default 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1 ~ 128 = Priority 1 ~ Refer to Programming Manual. 14-06-01 Trunk Group Routing - Trunk Group...
Page 721 ISSUE 1.0 SL2100 Operation To place a call on your Prime Line: Lift the handset. You hear dial tone on your Prime Line. - OR - Press Speaker key if PRG 20-08-21 is enabled. You hear dial tone on your Prime Line.
Page 722: Private Line
• An extension user can transfer their Private Line. If other users have hold access, the destination can answer the transferred Private Line and place it on Hold. • NEC does not recommend assigning ringdown to a private line. Default Settings...
Page 723 ISSUE 1.0 SL2100 Do Not Disturb (DND) Line Preference Prime Line Selection Programmable Function Keys Single Line Terminals Toll Restriction Transfer InMail Guide to Feature Programming Program Program Name Input Data Default 14-01-09 Basic Trunk Data Setup - Private Line...
Page 724 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-05-01 Incoming Trunk Ring Group Assignment - In- 0 = No Setting coming Group Number 01 ~ 50 = Incoming Group 102 = VMI 103 = Centralized VM 22-07-01 DIL Assignment - Number of Transferring Desti-...
Page 725: Programmable Function Keys
If a key is programmed as a DSS/One-Touch key for a station that is set for Call Forward All Calls or Do Not Disturb, the DSS/One-Touch key flashes. Refer to the SL2100 Programming Manual for a complete list of Function Numbers. • One-Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer.
Page 726 SL2100 ISSUE 1.0 • Pauses can be entered in the dial string of a DSS/One Touch key. The pause is entered as P in the dial string and causes the system to wait three seconds before sending the rest of the digits that follow the P (pause).
Page 727 Press the key you want to program. Enter the 2-digit key function, any additional information needed for the key and press Hold key. For available functions codes refer to PRG 15-07 in the SL2100 Programing Manual. To undefine a key, enter 00.
Page 728 SL2100 ISSUE 1.0 Press the programmable key. The programmed function displays. 1-714 Programmable Function Keys...
Page 729: Programming From A Multiline Terminal
ISSUE 1.0 SL2100 Programming from a Multiline Terminal Description System Programming can be performed from any display Multiline Terminal. Most programming changes become effective immediately. Other programming changes become effective after the data is backed up from temporary memory to permanent memory.
Page 730 3 = SA (System Administrator default values. Level 1) 4 = SB (System Administrator Level 2) 5 = UA (User Programming Ad- minister Mode Level 1) Operation Refer to the SL2100 Programming Manual for additional information. 1-716 Programming from a Multiline Terminal...
Page 731: Pulse To Tone Conversion
ISSUE 1.0 SL2100 Pulse to Tone Conversion Description An extension can use Pulse to Tone Conversion on trunk calls. Pulse to Tone Conversion lets a user change their extension dialing mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up OCCs (Other Common Carriers) from their DP area.
Page 732 SL2100 ISSUE 1.0 Program Program Name Input Data Default 14-02-07 Analog Trunk Data Setup - DP to DTMF Conver- 0 = Automatic sion Options 1 = Automatic and Manual 2 = Manual Operation To convert your telephone dialing to tone after placing your call on a pulse line: Place a call over pulse line.
Page 733: Redial Function
ISSUE 1.0 SL2100 Redial Function Description Users can press the Redial key to cycle through the last 10 outside numbers dialed. Dialing # redials the number displayed. Users can also press the Redial key and dial a System Speed Dial bin number to access System Speed Dial.
Page 734 SL2100 ISSUE 1.0 Operation When set PRG 15-02-60 : 0 case. To redial the last number dialed: Press the Left Cursor key. REDIAL [#] / ABB is displayed along with the last dialed number. Press the Up Cursor key or Down Cursor key to view the number to dial.
Page 735 ISSUE 1.0 SL2100 Press the Up Cursor key or Down Cursor key to view the number to dial. Press Right Cursor key, Speaker key or Lift handset. To scroll through the last 10 outside numbers dialed: Press the Right Cursor key.
Page 736: Repeat Redial
SL2100 ISSUE 1.0 Repeat Redial Description If a Multiline Terminal user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user does not continually have to try the number again - hoping it goes through.
Page 737 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. 20-06-01 Class of Service for Extensions - Class of Serv-...
Page 738: Resident System Program
SL2100 ISSUE 1.0 Resident System Program Description When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned including terminal types (e.g. DSS Console). This enables immediate operation, even before the system is programmed to accommodate the individual site requirements.
Page 739: Reverse Voice Over
ISSUE 1.0 SL2100 Reverse Voice Over Description While on a handset call, Reverse Voice Over lets a busy Multiline Terminal user make a private Intercom call to an idle co-worker. The idle co-worker can be at a Multiline Terminal or Single Line Terminal.
Page 740 SL2100 ISSUE 1.0 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Hotline One-Touch Calling Programmable Function Keys Single Line Terminals Voice Over Guide to Feature Programming Program Program Name...
Page 741 ISSUE 1.0 SL2100 To return to your initial caller: Release the Reverse Voice Over key. If the co-worker you call hangs up, you return to the initial call automatically. To receive a Reverse Voice Over Call while busy: Press and hold the Voice Over key PRG 15-07 or SC 751: 48).
Page 742: Ring Groups
SL2100 ISSUE 1.0 Ring Groups Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions only if Ring Group programming allows. For example, to make a trunk ring an extension: • Assign the trunk and the extension to the same Ring Group.
Page 743 ISSUE 1.0 SL2100 Night Service Programmable Function Keys Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 744 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-02-01 * Incoming Call Trunk Setup - Trunk Service Type 0 = Normal 1 = VRS 2 = DISA 3 = DID 4 = DIL 5 = Tie Line 6 = Delay VRS...
Page 745 ISSUE 1.0 SL2100 For this extension . . . *1 *2 Trunk 1 Flashes Trunk 2 Flashes Trunk 3 Rings *1. Trunks ring the same in the day as at night. *2. MLT has trunk appearances not Loop keys. PRG 22-04 : Incoming Extension Ring Group Assignment Ring Group>...
Page 746: Ringdown Extension (Hotline), Internal/External
SL2100 ISSUE 1.0 Ringdown Extension (Hotline), Internal/ External Description With a Ringdown Extension, a user can call another extension, outside number, or Speed Dialing number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys.
Page 747 ISSUE 1.0 SL2100 System Availability Terminals All Stations Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Callback Call Arrival (CAR) Keys Call Forwarding Call Waiting/Camp-On Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Speed Dial - System/Group/Station Video Conference with Web RTC...
Page 748 SL2100 ISSUE 1.0 Operation To place a call if your extension has ringdown programmed: Lift the handset. If you want to place a trunk call, press a line key before lifting the handset. Depending on the setting of your ringdown timer, you may be able to dial an Intercom call before your ringdown goes through.
Page 749: Room Monitor
ISSUE 1.0 SL2100 Room Monitor Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.
Page 750 SL2100 ISSUE 1.0 Conditions • Room Monitor is for listening only. It does not allow for conversation between the monitoring and monitored extensions. • An extension user cannot monitor an Attendant. • A Multiline Terminal user cannot monitor a Single Line Terminal and a Single Line Terminal cannot monitor a Multiline Terminals.
Page 751: Figure 1-38 Multiline Room Monitoring
ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-13-55 Class of Service Options (Supplementary Serv- 0 = Off COS 01 ~ 15 = 0 ice) - Intercom Call to Room Monitor 1 = On 42-03-12 Class of Service Options (Hotel/Motel) - SLT...
Page 752: Figure 1-39 Single Line Terminal Room Monitoring
SL2100 ISSUE 1.0 Start Should a Single Line In PRG 42-03-12, Terminal user be able In PRG 42-03-12, enter 0. to initiate and receive enter 1. Room Monitor? In PRG 20-06-01, assign Class of Service to extensions. Should the Room Monitor...
Page 753 ISSUE 1.0 SL2100 Dial the number of the extension where you are located. For example, if you are at extension 206, dial 206. You can place and answer other calls while Room Monitor is active. To cancel Room Monitor (at either extension): Press the Room Monitor key at both the initiating extension and the monitored extension.
Page 754 SL2100 ISSUE 1.0 At Ext101 make ICM call to Ext100. Room Monitor starts automatically. Press the Talk softkey at Ext101 and start ICM ring to Ext100. At Ext100 Off-hook and talk to Ext101. At either On-hook both Ext back to Monitoring and Monitored state.
Page 755: Save Number Dialed
ISSUE 1.0 SL2100 Save Number Dialed Description Save Number Dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits.
Page 756 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-12-13 Service Code Setup (for Service Access) - Saved 0~9, , # Maximum of 8 digit Number Dial 11-12-18 Service Code Setup (for Service Access) - Clear...
Page 757 ISSUE 1.0 SL2100 To view the number you have saved from a Multiline Terminal with a display: Press the Save Number Dialed key (PRG 15-07 or SC 751: 30). The stored number displays for 10 seconds. The stored number dials out if you: •...
Page 758: Secondary Incoming Extension
SL2100 ISSUE 1.0 Secondary Incoming Extension Description Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations. Incoming internal calls, ringing DIL/DID/CO Transfer calls, or call forwarded calls can be picked up from an SIE.
Page 759 ISSUE 1.0 SL2100 Virtual Extensions Guide to Feature Programming Program Program Name Input Data Default 11-04-01 Virtual Extension Numbering - Extension Num- Dial (Up to 8 digits) All Virtual Extension Port = No Setting 15-01-01 Basic Extension Data Setup - Extension Name...
Page 760 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-18-02 Virtual Extension Key Enhanced Options - Dis- 0 = Secondary Extension Name play mode when placing a call on Virtual Exten- 1 = Actual Station Name sion Key 20-04-03 System Options for Virtual Extensions - Call...
Page 761: Secretary Call (Buzzer)
ISSUE 1.0 SL2100 Secretary Call (Buzzer) Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have Multiline Terminals with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension buzzer key.
Page 762 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. Operation To buzz your secretary or boss: Do not lift the handset.
Page 763: Secretary Call Pickup
ISSUE 1.0 SL2100 Secretary Call Pickup Description Secretary Call Pickup lets a Multiline Terminal user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s telephone ring or voice-announce theirs instead.
Page 764 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. Operation To activate Secretary Call Pickup: Press your Secretary Call Pickup key (PRG 15-07 or SC 751: 42 + boss extension).
Page 765: Security
ISSUE 1.0 SL2100 Security Description This system supports the following built-in simple security features. • Warning Message (Watch mode) Automatically and periodically sends the Watching (VRS) Message from the built-In Speaker on the Multiline Terminal or external paging adapter during night mode.
Page 766 SL2100 ISSUE 1.0 • If multiple sensors are detected at the same time, the latest detected sensor's Warning message is provided. • Activating or stopping sensor operations must be set according to sensor specifications. • If outgoing call restriction is set in a system, the emergency call number must be pre-registered in restriction allow table, to enable the emergency call to be placed.
Page 767 ISSUE 1.0 SL2100 Remote Inspection • When Remote inspection is set to the terminal, “Confirm” and “Ring time” are displayed on the Multiline Terminal LCD. • If Remote inspection terminal is busy (receiving another incoming call or on call state), inspection ring will start after previous call ends.
Page 768 SL2100 ISSUE 1.0 Default Settings None System Availability Terminals Multiline Terminal (except IP Multiline Terminal) Required Component(s) 082U-B1 Related Features Paging Internal, External Voice Response System (VRS) Speed Dial Guide to Feature Programming Room Monitoring: Program Program Name Input Data...
Page 769 ISSUE 1.0 SL2100 Program Program Name Input Data Default 13-04-04 Speed Dialing Number and Name - Transfer Des- If Transfer mode is (Refer to No Setting tination Number 13-04-03) : 1 = Internal Dial Mode 1 ~ 9, 0, , #, P, R, @...
Page 770 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-10-47 Service Code Setup (for System Administrator) - 0~9, , # Maximum of 8 digit Warning Message Setting 11-10-48 Service Code Setup (for System Administrator) - 0~9, , # Maximum of 8 digit...
Page 771 ISSUE 1.0 SL2100 Program Program Name Input Data Default 82-21-02 Sensor Setup - Sensor Alarm Detect Minimum 1 ~ 255 (5 ms ~ 1275 ms) 24 (120 ms) Level 82-21-03 Sensor Setup - Sensor Idle Detect Minimum Lev- 1 ~ 255 (5 ms ~ 1275 ms)
Page 772 SL2100 ISSUE 1.0 Watch mode time pattern 1 comes time to start. Each 5 minutes interval, Watching message send to internal page group 1 and external page group 1. To stop Watch mode Press Speaker key + dial 717 + 0 at terminal...
Page 773 ISSUE 1.0 SL2100 Dial emergency call destination number “xxx-xxx” and press Hold key. Dial monitored terminal number, “200”. Dial VRS message number for destination answer, “002”. After beep tone, record the message. Press Speaker key and finish recording. To start Security Sensor operation Press Speaker key + dial 719 + 1 at terminal, and sensor is valid after the timer (PRG 20-55-01) passes.
Page 774 SL2100 ISSUE 1.0 To start Room Monitor Press Speaker key + dial 610 + 1 + monitored terminal number, “200” and press Speaker key. - OR - Press the Function key (#03) + dial 1 + monitored dial number, “200” , the Function key turn on Red (slow flash), and press Speaker key.
Page 775 ISSUE 1.0 SL2100 Dial Remote Inspection terminal number (1-6). Dial 0 (cancel). When answered the Remote Inspection ring At 12:00 o’clock start ringing at extension 200. When answered VRS message 1 is played. After finishing VRS 1 message, the call is disconnected.
Page 776: Selectable Display Messaging
SL2100 ISSUE 1.0 Selectable Display Messaging Description An extension user can select a preprogrammed Selectable Display Message for their extension. Display Multiline Terminal callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message GONE FOR THE DAY.
Page 777: Table 1-55 Selectable Display Message - Character Entry Chart
ISSUE 1.0 SL2100 System Availability Terminals All Multiline Terminals with Display Required Component(s) None Related Features Do Not Disturb (DND) Programmable Function Keys Guide to Feature Programming Program Program Name Input Data Default 11-11-14 Service Code Setup (for Setup/Entry Operation) -...
Page 778 SL2100 ISSUE 1.0 Use this keypad digit . . . When you want to. . . Enter characters: W-Z, w-z, 9. Enter characters: 0 ! “ # $ % & ’ ( ) ô õ ú å ä æ ö ü α ε θ В...
Page 779: Selectable Ring Tones
ISSUE 1.0 SL2100 Selectable Ring Tones Description An extension user can change the way trunks or internal calls ring their telephone. Selectable Ring Tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work area where several telephones are close together.
Page 780 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-02-02 Multiline Telephone Basic Data Setup - Trunk 1 = High (2W Digital/IP Multiline Ring Tone Terminal) 2 = Medium (2W Digital/IP Multi- line Terminal) 3 = Low (2W Digital/IP Multiline...
Page 781: Table 1-56 Intercom Or Trunk Ring Setting
ISSUE 1.0 SL2100 Program Program Name Input Data Default 22-03-01 Trunk Ring Tone Range - Ring Tone Pattern 0 = Tone 1 1 = Tone 2 2 = Tone 3 3 = Tone 4 4 = Melody 1 (2W Digital/IP Mul-...
Page 782: Serial Call
SL2100 ISSUE 1.0 Serial Call Description Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but needs to advise the client of certain costs when Technical Service is done.
Page 783 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. Operation To place a Serial Call to a co-worker: Place or answer a call.
Page 784: Simple Network Management Protocol (Snmp)
SL2100 system supports Simple Network Management Protocol (SNMP) that functions with standard MIB’s and SNMP traps. Typically, an administrator uses a SNMP application to centrally manage network devices. The SL2100 is considered as a SNMP Agent that can talk to a SNMP application. Request of information and reply (GetRequest) •...
Page 785 ISSUE 1.0 SL2100 SNMP traps can be used for the purpose of monitoring SL2100 alarms via SNMP. When an alarm is triggered on the SL2100, they can be reported in the SNMP application. Supported traps are as follows: • ColdStart trap •...
Page 786 SL2100 ISSUE 1.0 Required Component(s) None Related Features None Guide to Feature Programming Program Program Name Input Data Default 90-64-01 SNMP Setup - SNMP 0 = Disable 1 = Enable 90-64-02 SNMP Setup - Community Name Maximum of 12 characters...
Page 787: Single Line Terminals
ISSUE 1.0 SL2100 Single Line Terminals Description The system is compatible with Dial Pulse and DTMF analog Single Line Terminals (SLTs). Single Line Terminal users can dial codes to access many of the features available to Multiline Terminal users. With Single Line Terminals, you can have your system simulate PBX type operation.
Page 788 SL2100 ISSUE 1.0 System Availability Terminals Analog Single Line Terminals(DP and DTMF type) Required Component(s) 082U-B1 008U-B1 Related Features Single Line Terminal users have access to the following features: • Speed Dialing • Account Codes • Alarm • Automatic Route Selection (ARS/F-Route) •...
Page 789 ISSUE 1.0 SL2100 • Toll Restriction • Transfer • Trunk Queuing and Camp-On • Warning Tone for Long Conversation • Voice Mail • Voice Over Data Communications Refer to the individual features for additional descriptive, programming and operational information. Guide to Feature Programming...
Page 790 SL2100 ISSUE 1.0 Program Program Name Input Data Default 15-03-14 Single Line Telephone Basic Data Setup - For- 0 = Calling Extension Number warded Caller ID Display Mode (Calling) 1 = External Caller ID (Forward) 20-03-01 System Options for Single Line Telephones - SLT...
Page 791 ISSUE 1.0 SL2100 Program Program Name Input Data Default 80-03-04 DTMF Tone Receiver Setup - Max. Detect Level 0 ~ 15 Refer to the Program- DTMF Tone 0 = 0 dBm (0) to - 15 ming Manual for the dBm (15) default values.
Page 792: Sip Trunk E.164 Clip Enhancement
SL2100 ISSUE 1.0 SIP Trunk E.164 CLIP Enhancement Description With the SIP Trunk E.164 CLIP Enhancement enabled, when an incoming SIP call from an external ITSP is presented at the system with a “+” in the From header field as the international access code, it...
Page 793 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 10-02-01 Location Setup - Country Code Dial (up to four digits) : 0 ~ 9, 10-02-02 Location Setup - International Access Code Dial (up to four digits) : 0 ~ 9,...
Page 794 SL2100 ISSUE 1.0 Example Output : Incoming call from: +4902131795770 PRG 10-02-02 = 00 Displayed in terminal incoming caller history as: Original Display 4902131795770 3-5 11:17 Store DEL - OR - PRG 10-02-01 = 0 004902131795770 3-5 11:17 Store DEL...
Page 795 ISSUE 1.0 SL2100 4902131795770 3-5 11:17 Store DEL - OR - PRG 10-02-01 = 0 004902131795770 3-5 11:17 Store DEL - OR - PRG 10-02-01 = 49 902131795770 3-5 11:17 Store DEL Making an outgoing call from history of incoming calls: Operation From an idle multiline terminal.
Page 796: Sip Trunk E.164 Support
SL2100 ISSUE 1.0 SIP Trunk E.164 Support Description With the SIP Trunk E.164 Support enabled the PBX is able to support SIP configurations where the number presentation within the SIP messages is formatted using the E.164 international numbering scheme. Specifically the system is able to handle the ‘+’ digit when required as the International Access Code.
Page 797 ISSUE 1.0 SL2100 Related Features F-Route Guide to Feature Programming Program Program Name Input Data Default 10-02-01 Location Setup - Country Code Dial (up to four digits) : 0 ~ 9, 10-02-02 Location Setup - International Access Code Dial (up to four digits) : 0 ~ 9,...
Page 798 SL2100 ISSUE 1.0 Example Invite SIP Message Fields 84-14-13 10-02-01 10-02-02 Calling Party Number is = 44 1509555123 Called Party Number is = 00441202223344 Request-URI: Invite sip: 0044 [email protected] SIP/2.0 To header: To:sip:[email protected] From header: From No Setting Request-URI: Invite sip: 0044 [email protected] SIP/2.0...
Page 799: Softkeys
ISSUE 1.0 SL2100 Softkeys Description Each display telephone provides interactive softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user processes calls.
Page 800 SL2100 ISSUE 1.0 Related Features Directory Dialing Volume Controls Guide to Feature Programming Program Program Name Input Data Default 11-11-13 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit Display Language Selection for Multiline Termi-...
Page 801: Station Hunt
ISSUE 1.0 SL2100 Station Hunt Description After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 802 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-09-07 Class of Service Options (Incoming Call Service) 0 = Off (Calls are not queued.) COS 01 ~ 15 = 0 - Call Queuing 1 = On (Calls are queued.) 20-13-06...
Page 803: Station Message Detail Recording
ISSUE 1.0 SL2100 Station Message Detail Recording Description Station Message Detail Recording (SMDR) provides a record of the system trunk calls and internal calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic management easier.
Page 804 SL2100 ISSUE 1.0 • Usage Summaries SMDR can automatically print daily, weekly and monthly call activity summaries. Each summary includes the total number of regular trunk calls and ISDN trunk calls, and the costs for each type. The daily report prints every day at midnight. The weekly report prints every Sunday night at midnight.
Page 805: Table 1-57 Smdr Report Definitions
ISSUE 1.0 SL2100 SMDR Enhanced for Caller ID The SMDR output is enhanced to include up to 16 or 24 characters of the Caller ID name information (depending on the view option selected in PRG 35-02-18). You can select to display the Caller ID number or name or the DID number.
Page 806 SL2100 ISSUE 1.0 Report Headings Definitions RD/COST Shows the cost (PRG 35-01-08 = 1) This area will be empty in Extension Call ACCOUNT Account Code number entered by extension user For Extension Call this area will be empty. Class Definitions...
Page 807 ISSUE 1.0 SL2100 Character Position Field Definition 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed Line feed SMDR Record Call type (e.g., POT for outgoing)
Page 808: Table 1-60 Smdr Summary Report
SL2100 ISSUE 1.0 Character Position Field Definition 18~21 LINE Space 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed Line feed SMDR Record Call type (e.g., POT for outgoing)
Page 809 ISSUE 1.0 SL2100 NO. OF OUTGOING PSTN CALLS COSTED: 0 COST: 0 NO. OF OUTGOING ISDN CALLS COSTED: 0 COST: 0 OUTGOING CALL/COST SUMMARY FOR MONTH ENDING nn/nn/nn TOTAL NO. OF OUTGOING PSTN CALLS: 49 TOTAL NO. OF OUTGOING ISDN CALLS: 0 NO.
Page 810 SL2100 ISSUE 1.0 Required Component(s) None Related Features PBX Compatibility/Behind PBX Traffic Reports Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 811 ISSUE 1.0 SL2100 Program Program Name Input Data Default 35-01-01 SMDR Options - Output Port Type 0 = No Setting (SMDR disabled) 3 = LAN (SMDR enabled and sent out of the LAN port.) 35-02-21 SMDR Output Options - S-Point Terminal Num-...
Page 812 SL2100 ISSUE 1.0 Program Program Name Input Data Default 35-01-03 SMDR Options - Header Language 0 = English 1 = German 2 = French 3 = Italian 4 = Spanish 35-01-04 SMDR Options - Omit Digits 0 ~ 24 (0 = Not applied)
Page 813: Figure 1-40 Smdr With A Cpu Connection Ethernet
ISSUE 1.0 SL2100 Program Program Name Input Data Default 14-04-01 Behind PBX Setup - Type of Connection 0 = Stand Alone (Trunk) 1 = Behind PBX (PBX) 3 = CTX assume 9 16-02-01 Department Group Assignment for Extensions 1 - 50...
Page 814: Figure 1-41 Smdr Flowchart
SL2100 ISSUE 1.0 “A” In PRG 35-01-03, In PRG 35-01-03, What language should be used Spanish English enter 0. enter 4. for the SMDR header? German Italian French In PRG 35-01-03, In PRG 35-01-03, In PRG 35-01-03, enter 1. enter 2.
Page 815: Figure 1-42 Smdr Flowchart (Continued)
ISSUE 1.0 SL2100 Continued from previous page IN PRG 35-01-06, enter Should calls of any minimum duration of call In PRG 35-01-06, duration print on the that will print on the enter 0. SMDR report? SMDR report (1-65535 seconds). In PRG 35-01-07, enter...
Page 816: Figure 1-43 Smdr Flowchart (Continued)
SL2100 ISSUE 1.0 Continued from previous page Set PRG 14-01-06 to “1” for each trunk which should provide SMDR. Set PRG 15-01-03 to “1” for each extension which should provide SMDR. In PRG 35-02-08, In PRG 35-02-08, Should the SMDR report enter 1.
Page 817: Figure 1-44 Smdr Flowchart (Continued)
ISSUE 1.0 SL2100 Continued from previous page In PRG 35-02-14, enter 1. In PRG 35-02-15, enter 1. Should the Caller ID In PRG 35-02-15, enter number, DID number, or 1 to display the DID Caller ID name be displayed Number number.
Page 818: Station Name Assignment - User Programmable
SL2100 ISSUE 1.0 Station Name Assignment - User Programmable Description This feature allows a user to program the Station Name for their telephone extension or any extension within the system. The name is displayed on the Multiline Terminal LCD when an intercom call is placed.
Page 819 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15 Extension 101 is Class ice for Extensions 15 and other Extension are Class 1 20-13-21 Class of Service Options (Supplementary Serv-...
Page 820: Table 1-61 Keys For Entering Names
SL2100 ISSUE 1.0 Press Speaker key to hang up. Table 1-61 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: 1 @ [ ¥ ] ^ _ ` { | } Á...
Page 821: Station Relocation
ISSUE 1.0 SL2100 Station Relocation Description Station Relocation allows a station to be moved from one location to another, without having to reprogram the station data. The station features and extension number are the same after it is moved to the new location.
Page 822 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 11-15-12 Service Code Setup, Administrative (for Special 0~9, , # Maximum of 8 digit No Setting Access) - Extension Data Swap 20-13-42 Class of Service Options (Supplementary Serv-...
Page 823 ISSUE 1.0 SL2100 Operation To exchange two terminals: Pick up the handset or press Speaker key. Dial the Extension Data Swap Service Code - not assigned at default (PRG 11-15-12). Dial the Extension Data Swap Password - not assigned at default (PRG 92-05-01).
Page 824: System Caller Log
SL2100 ISSUE 1.0 System Caller Log Description With this feature, the user can check all caller logs one by one when they push the system caller log function key. User can check 200 caller logs in the System. All outside calls whether answered or not are stored in the System Call log.
Page 825: Table 1-63 Trunk Application
ISSUE 1.0 SL2100 Terminal Type Applied/Not Applied Remarks IP7[ ]-8IPLD-C1 DT400 Series DT800 Series Y = Applied, N = Not Applied Table 1-63 Trunk Application Trunk Type Applied/Not Applied Remarks Analog Line ISDN (BRI) Line ISDN (PRI) Line SIP Line H.323 Line...
Page 826 SL2100 ISSUE 1.0 Operation User pushes the System Caller Log key in idle mode. User can check the all of the system caller log one by one. 001: 4002 9-30 16:13 Jeff Store DEL Figure 1-45 System Caller Log Example 1 User can page by pushing up and down key.
Page 827: Tandem Ringing
ISSUE 1.0 SL2100 Tandem Ringing Description Tandem Ringing allows an extension user to have two telephones with one telephone number. For example, extension 205 (the master telephone) sets Tandem Ringing with extension 206. When extension 205 receives an incoming call, both extensions 205 and 206 ring. Callers would dial the master extension number (extension 205 in this example).
Page 828 SL2100 ISSUE 1.0 Slave Telephone: Single Line Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Direct Station Selection (DSS) Console Do Not Disturb (DND) Hold Intercom Message Waiting Ring Groups Multiple Trunk Types Guide to Feature Programming...
Page 829 ISSUE 1.0 SL2100 Dial PRG 11-11-41. - OR - Press the Tandem Ringing key (PRG 15-07 or SC 751: 80). Dial 1 to set the feature. Enter the extension number to be considered the slave telephone (the telephone that rings when the master extension rings).
Page 830: Tandem Trunking (Unsupervised Conference)
SL2100 ISSUE 1.0 Tandem Trunking (Unsupervised Conference) Description Tandem Trunking allows an extension user to join two outside callers in a Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference.
Page 831 ISSUE 1.0 SL2100 EXAMPLE: The following example indicates how a call is handled with the system programmed as follows: • PRG 14-01-25: 1 (Continued/Discontinued Trunk-to-Trunk Conversation) • PRG 20-28-01: # (Conversation Continue Code) • PRG 20-28-02: No Setting (No Conversation Disconnect Code is entered) •...
Page 832 SL2100 ISSUE 1.0 System Availability Terminals Multiline Terminals and Single Line Terminals Required Component(s) None Related Features Call Forwarding, Off-Premise Central Office Calls, Answering Central Office Calls, Placing Direct Inward System Access (DISA) Guide to Feature Programming Method A - Tandem Trunking from Conference...
Page 833 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-13-10 Class of Service Options (Supplementary Serv- 0 = Speech COS 01 ~ 15 = 0 ice) - Barge-In Monitor 1 = Monitor 24-02-07 System Options for Transfer - Trunk-to-Trunk 0 ~ 64800 seconds...
Page 834 SL2100 ISSUE 1.0 Method C - Tandem Trunking on Hang up Program Program Name Input Data Default 14-01-04 Basic Trunk Data Setup - Transmit Gain Level for 1 ~ 57 32 (0 dB) Conference and Transfer Calls (-15.5 dB ~ +12.5 dB in 0.5 dB...
Page 835 ISSUE 1.0 SL2100 Program Program Name Input Data Default 13-04-03 Speed Dialing Number and Name - Transfer 0 = Not Used (Calls will not be Mode routed based off a users caller ID.) 1 = Internal Dial (Calls will be routed to an internal number specified in PRG 13-04-04.)
Page 836 SL2100 ISSUE 1.0 Trunk Disconnect Continue/Disconnect Codes Program Program Name Input Data Default 14-01-25 Basic Trunk Data Setup - Continued/Discontin- 0 = Disable (No) ued Trunk-to-Trunk Conversation 1 = Enable (Yes) 20-28-01 Trunk to Trunk Conversation - Conversation 0 ~ 9,...
Page 837 ISSUE 1.0 SL2100 Press Speaker key or hang up. If PRG 20-13-10 is set to 0, the Conference ends and the line keys go out. If PRG 20-13-10 is set to 1, to manually disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + the service code set of Forced Trunk Disconnect in PRG 11-10-26) must be used by an extension other than the originating extension.
Page 838 SL2100 ISSUE 1.0 Single Line Terminal To set up a Tandem Call: Place or answer first trunk call. Press hookflash. Place or answer second trunk call. To set up the tandem call, hang up. This sets up a Conference between both outside parties.
Page 839 ISSUE 1.0 SL2100 After the programmed time (PRG 24-02-07), a warning tone is heard and the user dials the Continue code (PRG 20-28-01) to extend the conversation. After the programmed time (PRG 20-28-03), the warning tone is heard again. After the programmed time (PRG 24-02-10), the call is disconnected.
Page 840: Tapi Compatibility
• The 1st Party CTI driver does not require any additional license. • Caller ID and Call status are available from the TAPI interface functions. • Only one 3rd-Party CTI connection to the SL2100 is supported. • Refer to Table 1-64 TAPI Commands on page 1-826 for a list of supported TAPI commands.
Page 841 Default Settings Disabled System Availability Terminals SL2100 Multiline Terminals Required Component(s) CPU should have LAN connection ability A TAPI compatible Windows application 3rd Party CTI Client or 1st Party CTI Client 3rd Party CTI Client license 0112 Related Features...
Page 842 SL2100 ISSUE 1.0 Program Program Name Input Data Default 10-12-02 CPU Network Setup - Subnet Mask 128.0.0.0 | 192.0.0.0 | 224.0.0.0 | 255.255.255.0 240.0.0.0 | 248.0.0.0 | 252.0.0.0 | 254.0.0.0 | 255.0.0.0 | 255.128.0.0 | 255.192.0.0 | 255.224.0.0 | 255.240.0.0 | 255.248.0.0 | 255.252.0.0 |...
Page 843 ISSUE 1.0 SL2100 Operation TAPI operation is automatic once programmed in the telephone system and enabled in the PC TAPI application, unless a headset is used. Using the Headset with Automatic Answer: With the Multiline Terminal in an idle state, press the Help key.
Page 844: Tone Override
SL2100 ISSUE 1.0 Tone Override Description The Multiline Terminal user that calls a busy station and receives a call waiting tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the Override.
Page 845 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-02-12 Multiline Telephone Basic Data Setup - Off-Hook 0 = Muted Off-Hook Ringing Ringing 1 = No Off-Hook Ringing 3 = Beep in Speaker (SP) 4 = Beep in Handset (HS)
Page 846 SL2100 ISSUE 1.0 Press Hold key and talk with the party. 1-832 Tone Override...
Page 847: Traffic Reports
SL2100 Traffic Reports Description The system provides the ability to send data to a PC connected to the SL2100. The telephone call traffic data for each extension is captured for use with the Station Message Detail Recording (SMDR) feature. Total Report - Sample Report...
Page 848 SL2100 ISSUE 1.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Station Message Detail Recording Guide to Feature Programming Program Program Name Input Data Default 10-20-01 LAN Setup for External Equipment - TCP Port Available values are: 0 ~ 65535...
Page 849 ISSUE 1.0 SL2100 Program Program Name Input Data Default 90-20-05 Traffic Report Data Setup - Dial Tone Detector 0 = Not Detected Busy Output 1 ~ 256 (Report when the data reaches the defined value) 90-20-06 Traffic Report Data Setup - Caller ID Receiver...
Page 850: Transfer
SL2100 ISSUE 1.0 Transfer Description Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
Page 851 ISSUE 1.0 SL2100 When a call is transferred using this service code, it is transferred to the ring group destination for that incoming trunk. For example, trunk 2 is in Ring Group 4. When the call is transferred using this service code, the trunk rings all extensions programmed for Ring Group 4 or rings the External Paging Group for Ring Group 4, depending on how the system is programmed.
Page 852 SL2100 ISSUE 1.0 • If station A calls Station B, and station A puts station B on hold and then calls station C, station C cannot transfer the call. • A transferred call to an extension will not follow the extensions distinctive ring pattern. A transferred call will follow the pattern assigned in PRG 20-15-09.
Page 853 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-07-01 Programmable Function Keys Line Key 1 ~ 32 Refer to the program- 0 ~ 99, #00 ~ #99 (Normal Func- ming manual for the tion Code 751 by default) default values and for...
Page 854 SL2100 ISSUE 1.0 Program Program Name Input Data Default 22-08-01 DIL/IRG No Answer Destination - Incoming Ring 0 = No Setting Group01 has 101, 102, Group Number 01 ~ 50 = Incoming Group 103, 104, 105, 106, 102 = VMI...
Page 855 ISSUE 1.0 SL2100 Announce the call and press the Transfer key (PRG 15-07 or SC 751: 06) or hang up. If you do not have Automatic On-Hook Transfer, you must press your Transfer Programmable Function Key to Transfer the call.
Page 856 SL2100 ISSUE 1.0 Enter the extension number of the co-worker currently on a Conference call to which the call should be transferred. To cancel the transfer, press the flashing line key to retrieve the call. If an error tone is heard, Barge-In is disable for the extension and the call does not go through.
Page 857: Trunk Group Routing
ISSUE 1.0 SL2100 Trunk Group Routing Description Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (0) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 0 and all trunks in the first group are busy, the system may route the call to another group.
Page 858 SL2100 ISSUE 1.0 Related Features Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Direct Inward Dialing (DID) Dial Tone Detection Multiple Trunk Types Programmable Function Keys Prime Line Selection Trunk Groups Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 859 ISSUE 1.0 SL2100 Program Program Name Input Data Default 14-06-01 * Trunk Group Routing - Trunk Group 0 = Not Set 001 ~ 050 = Trunk group No. 1001 ~ 1050 = 1000 + Route Ta- ble No. 15-06-01 Trunk Access Map for Extensions - Trunk Ac-...
Page 860: Trunk Groups
SL2100 ISSUE 1.0 Trunk Groups Description Trunk Groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an Access Code plus the group number. There are 50 available Trunk Groups and you set the access order in trunk group programming.
Page 861 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 10-09-01 DTMF, Dial Tone Detection Setup - DTMF, Dial 0 = Common use for both analog Resource 01 - 140 = 0 Tone Detection extensions and trunks...
Page 862 SL2100 ISSUE 1.0 Program Program Name Input Data Default 21-01-05 System Options for Outgoing Calls - Disconnect 0 ~ 64800 seconds Time when Dial Tone not Detected Operation To place a call over a Trunk Group At the Multiline Telephone, press Speaker key.
Page 863: Trunk Queuing/Camp-On
ISSUE 1.0 SL2100 Trunk Queuing/Camp-On Description Trunk Queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later.
Page 864 SL2100 ISSUE 1.0 Program Program Name Input Data Default 11-12-05 Service Code Setup (for Service Access) - Can- 0~9, , # Maximum of 8 digit cel Camp-On 11-16-05 Single Digit Service Code Setup - Camp-On 0~9, , # Maximum of 1 digit...
Page 865: Unicast/Multicast Paging Mode
ISSUE 1.0 SL2100 Unicast/Multicast Paging Mode Description IP Terminals can receive an Internal Page via a Unicast or Multicast packet based upon system programming. This feature allows IP Terminals to be assigned to Unicast Mode, Multicast Mode, or Auto. When the phone is set to Unicast Mode the internal paging is sent to the phone via a Unicast Packet.
Page 866: Figure 1-48 Unicast Mode Example
The default multicast address utilized by the SL2100 is 224.0.0.10. It should be noted that many routing devices available do not support multicast within the range of 224.0.0.0/24 and may require the default address to be changed in the SL2100.
Page 867 ISSUE 1.0 SL2100 Conditions • You can assign up to 50 IP Terminals in an Internal or All call paging group. • When using Unicast mode, there must be an available DSP recourse for each IP Terminal in the page group at the time of the internal page. If the resources are less than the number of IP Terminals, the page will be delivered to the IP Terminals with the lowest port numbers.
Page 868 SL2100 ISSUE 1.0 Guide to Feature Programming Program Program Name Input Data Default 10-19-01 VoIPDB DSP Resource Selection - VoIPDB DSP 0 = Common use for both IP ex- Resource 1 ~ 128 = 0 Resource Selection tensions and trunks...
Page 869 ISSUE 1.0 SL2100 Operation To make an Internal Page announcement: Multiline Terminal/IP Terminal Press the zone Internal Paging key (PRG 15-07 or SC 752: 21 + 0 or 1~9 or 01~50 for zones (0 or 00 for All Call). - OR - Press Speaker key or lift the handset.
Page 870: Uniform Call Distribution (Ucd)
SL2100 ISSUE 1.0 Uniform Call Distribution (UCD) Description With Uniform Call Distribution (UCD), an extension user can call an idle extension in a preprogrammed UCD Group (Department Group - 50 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
Page 871: Figure 1-50 Uniform Call Distribution (Ucd) Priority Call Routing
ISSUE 1.0 SL2100 Default Settings Disabled Priority Routing Telephone on a call Telephone on a call CALL Priority 1 Priority 1 Priority 1 Telephone on a call CALL Priority 2 Priority 2 Priority 2 CALL Priority 3 Priority 3 Priority 3...
Page 872: Figure 1-51 Uniform Call Distribution (Ucd) Circular Routing
SL2100 ISSUE 1.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-51 Uniform Call Distribution (UCD) Circular Routing System Availability Terminals All Terminals Required Component(s) None 1-858 Uniform Call Distribution (UCD)
Page 873 ISSUE 1.0 SL2100 Related Features Automatic Call Distribution (ACD) Call Forwarding Transfer InMail Voice Response System (VRS) Guide to Feature Programming The items highlighted in gray are read only and cannot be changed. Program Program Name Input Data Default 11-07-01...
Page 874 SL2100 ISSUE 1.0 Program Program Name Input Data Default 16-02-01 Department Group Assignment for Extensions Refer to Programming Manual. 16-03-01 Secondary Department Group No Setting 20-06-01 Class of Service for Extensions - Class of Serv- 1 ~ 15 Extension 101 is Class...
Page 875 ISSUE 1.0 SL2100 Dial 650 and 1. - OR - Press the Uniform Call Distribution Log In key (PRG 15-07 or SC 751: 46). The key lights while you are logged out. To log back in to your UCD (Department Calling) Group: While you log back in, Uniform Call Distribution routes calls to your extension.
Page 876: Universal Slots
Note1: "Slot-4" of each chassis does NOT SUPPORT any types of Multi-Line Terminals. Analog extensions (and any types of Trunks) shall work. The available interface boards and maximum capacities for Universal Slots with the SL2100 system are as shown below table.
Page 877 10-03-01 ETU Setup The assigned data varies de- pending on the board installed in the slot. Please refer to the SL2100 Programming Manual for more detailed description of the 10-03-xx programs. 90-34-01 Firmware Information – Pkg Name The data varies depending on the card in the slot.
Page 878 SL2100 ISSUE 1.0 Operation None 1-864 Universal Slots...
Page 879: User Programming Ability
ISSUE 1.0 SL2100 User Programming Ability Description A station user can perform programming functions. Speed Group Dialing and Function Keys are just two features programmable from a station. Conditions • Multiline Terminals must be idle an Off-Hook and have entered the service code when programming any function.
Page 880: Video Conference With Web Rtc
Network Administrator for requirements and configurations on the Routers/Firewalls for NAT Traversal. If the SL2100 resides on a private network, Port Forwarding can be used to access the application from public networks. The application can be accessed on the same port as WebPro.
Page 881 • Thin Client PC is not supported. • When using HTTPS connection, a security warning of server certificate is displayed if user accesses SL2100 by IP address or NetBIOS name, which is not default. • The URL Copy button is supported with Android operating system.
Page 882: Table 1-65 Recommended Client Device Specifications
SL2100 ISSUE 1.0 • In Windows 8.1/10 systems, screen sharing does not function if sharing window is minimized. • If a Conference URL is opened using Internet Explorer without the Temasys WebRTC Plugin installed, the error message This Web Browser/OS is not supported is displayed. Also, a message pops up stating, This website requires you to install the Temasys WebRTC Plugin to work on this browser.
Page 883: Table 1-66 Hardware Specifications
ISSUE 1.0 SL2100 Table 1-66 Hardware Specifications Hardware Specification Intel® Core™ i5-3340M 2.70 GHz Memory 4.00 GB Camera Logicool® c920t (Full HD 1080p) Browser Google Chrome v43.0.2357.130 m Table 1-67 Example of Bandwidth Utilization MBit/Sec Stream Audio Audio Video Video...
Page 884 SL2100 ISSUE 1.0 Program Program Name Input Data Default 10-12-03 CPU Network Setup - Default Gateway 0.0.0.0 ~ 126.255.255.254 0.0.0.0 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254 10-12-09 CPU Network Setup - VoIP IP Address 0.0.0.0 ~ 126.255.255.254 172.16.0.10 128.0.0.1 ~ 191.255.255.254 192.0.0.1 ~ 223.255.255.254...
Page 885: Figure 1-53 Login Screen
ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-66-02 STUN/TURN Server Setting - IP Address/Server Maximum of 128 characters No Setting Name 20-66-03 STUN/TURN Server Setting - Port Number 0 ~ 65535 3478 20-66-04 STUN/TURN Server Setting - Authentication...
Page 886: Figure 1-54 Video Conference Screen
SL2100 ISSUE 1.0 If authentication is successful, the conference creation screen is displayed (refer to Figure 1-54 Video Conference Screen on page 1-872). An error message is displayed if an incorrect User ID or Password is entered. Figure 1-54 Video Conference Screen...
Page 887 ISSUE 1.0 SL2100 Inviting and Participating: The organizer can invite the participants by sharing the conference URL. The following are conference URL formats: or To copy the URL, click on the URL Copy Button (refer to...
Page 888: Figure 1-56 Conference Screen With Toolbar
SL2100 ISSUE 1.0 The browser can store the access permissions of conference users. If a user re-joins the conference, the browser may apply the previous permission rights. Figure 1-56 Conference Screen with Toolbar Camera Button This button is displayed only on the self-screen. If the browser cannot access the camera this button is not displayed.
Page 889 Duration Timer and End Alert Timer: The SL2100 starts the web conference duration timer from the time when an organizer creates a conference. When the End Alert timer is not zero and is shorter than the Web Conference Duration timer then an End Alert is displayed as per Program 20-64-02 value before the Web Conference Duration timer expires.
Page 890: Figure 1-57 Switch Button For Video/Screen Sharing
Figure 1-57 Switch Button for Video/Screen Sharing The following screen sharing option will be displayed. Select Entire Screen or particular application & press Share button on the NEC Screen Sharing window to share the screen with other user. Figure 1-58 NEC Screen Sharing Window...
Page 891: Table 1-68 Common Errors
ISSUE 1.0 SL2100 Figure 1-59 Example of Users Sharing Window To stop screen sharing or switch back to camera, press the Switch Button or Stop Sharing button (refer to Figure 1-60 Stop Screen Sharing or Camera Switch Window on page 1-877).
Page 892: Table 1-69 Special Conditions
The conference is full. Join Session license error. License capacity has been exceeded. Disconnected from SL2100. Lost connection with the SL2100, the conference has ended. Conference Web Conference Duration Timer (Program Web Conference Duration Timer has expired. 20-64-01) is expired.
Page 893: Virtual Extensions
SL2100 Virtual Extensions Description Virtual Extensions are available software extensions in the SL2100. A Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple stations and be used for outbound access. Up to 50 VE keys are provided.
Page 894 SL2100 ISSUE 1.0 • When an internal station-to-station call is made to a virtual extension, the name and number of the calling party does not appear in the display of the station the virtual extension resides on until the call is answered.
Page 895 ISSUE 1.0 SL2100 When PRG 20-04-05 is On and called from outside. 1-3 = High, Middle, Low 4-8 = Melody PRG15-28-01 0 = Trunk Incoming 4-8 = Melody 4-8 = Melody PRG15-02-02 PRG22-03-01...
Page 896 SL2100 ISSUE 1.0 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Call Waiting/Camp-On Call Arrival (CAR) Keys Secondary Incoming Extension Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 897 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-02-03 Multiline Telephone Basic Data Setup - Exten- 1 = High (2W Digital/IP Multiline sion Ring Tone Terminal) 2 = Medium (2W Digital/IP Multi- line Terminal) 3 = Low (2W Digital/IP Multiline...
Page 898 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-04-05 System Options for Virtual Extensions - Ring- 0 = Off tone mode for incoming to VE 1 = On 20-10-08 Class of Service Options (Answer Service) - Vir- 0 = Off (Ringing Line Preference...
Page 899 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-10-01 Incoming Virtual Extension Ring Tone Order Set- 0 ~ 8 Priority order: up - Virtual Incoming Extension Ring Tone Order 0 = Tone Pattern 1 1 = 0 (Tone Pattern 1)
Page 900 SL2100 ISSUE 1.0 To program a Virtual Extension key on a telephone: Press Speaker key. Dial 752. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring (skip to step 8 for Delayed Ring).
Page 901: Voice Mail Integration (Analog)
ISSUE 1.0 SL2100 Voice Mail Integration (Analog) Description The system provides telephone users with comprehensive Voice Mail features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees busy receptionists and secretaries for more productive work.
Page 902 SL2100 ISSUE 1.0 The default values for PRG 45-04-01~PRG 45-04-09 are not assigned. Use the chart below to determine what leading and trailing digits will be sent to the Analog Voice Mail System. Program PRG 45-01-15 PRG 45-01-15 PRG 45-01-15...
Page 903 • Ring Group calls do not follow extension call forwarding to voice mail. • Only one Voice Mail system can be installed in an SL2100 system (Analog or Digital, but not both in same system). This restriction is because only one Department Group can be assigned for Voice Mail.
Page 904 SL2100 ISSUE 1.0 Related Features Barge-In Caller ID Direct Inward Line (DIL) Hold Message Waiting One-Touch Calling Programmable Function Keys Transfer Guide to Feature Programming Program Program Name Input Data Default 10-09-01 DTMF, Dial Tone Detection Setup - DTMF, Dial...
Page 905 ISSUE 1.0 SL2100 Program Program Name Input Data Default 15-03-01 Single Line Telephone Basic Data Setup - SLT 0 = DP Signaling Type 1 = DTMF 15-03-03 Single Line Telephone Basic Data Setup - Termi- 0 = Normal nal Type...
Page 906 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-11-02 Class of Service Options (Hold/Transfer Service) 0 = Off COS 01 ~ 15 = 1 - Call Forward When Busy 1 = On 20-11-03 Class of Service Options (Hold/Transfer Service)
Page 907 ISSUE 1.0 SL2100 Program Program Name Input Data Default 22-08-01 DIL/IRG No Answer Destination - Incoming Ring 0 = No Setting Group01 has 101, 102, Group Number 01 ~ 25 = Incoming Group 103, 104, 105, 106, 102 = VMI...
Page 908 SL2100 ISSUE 1.0 Program Program Name Input Data Default 45-04-05 Voice Mail Digit Add Assignment - Forward-Busy Up to four digits No Setting 45-04-06 Voice Mail Digit Add Assignment - Forward RNA Up to four digits No Setting 45-04-07 Voice Mail Digit Add Assignment - Remote Log-...
Page 909 ISSUE 1.0 SL2100 Program Program Name Input Data Default 80-03-04 DTMF Tone Receiver Setup - Max. Detect Level 0 ~ 15 Refer to the Program- DTMF Tone 0 = 0 dBm (0) to - 15 ming Manual for the dBm (15) default values.
Page 910 SL2100 ISSUE 1.0 Program Program Name Input Data Default 80-04-08 Call Progress Tone Detector Setup - OFF Mini- 1 ~ 255 (30 + 30 ~ 7680 ms) Refer to the Program- mum Time ming Manual for the default values. 80-04-09...
Page 911 ISSUE 1.0 SL2100 Dial 654. The system automatically reconnects you to your call. To stop recording, place the call on hold then pick the call back up. You can restart and stop recording as required. Single Line Terminal Hookflash. Dial 654.
Page 912: Voice Mail Message Indication On Line Keys
SL2100 ISSUE 1.0 Voice Mail Message Indication on Line Keys Description Voice Mail Message Indication on Line Keys indicates a new voice mail message on Line Keys or DSS/BLF keys. Conditions • When a DSS key of an installed extension is pressed when flashing it calls that extension.
Page 913 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 15-07-01 Programmable Function Keys Refer to the program- ming manual for the default values and for all other available op- tions in this command. 20-13-41 Class of Service Options (Supplementary Serv-...
Page 914 SL2100 ISSUE 1.0 Operation To program a DSS/BLF key on a telephone: Press Speaker key. Dial 751. Press the key you want to program. Dial 01. Dial the number of the extension you want to appear on the key. Press Hold key.
Page 915: Voice/Melody Ringing By Vm
04-xxxxxxxxxx Audio Prompt Format In order for uploaded greetings to properly play on the SL2100 they must be in the proper format. Audio files not recorded in the proper format may not playback. The proper format is: Table 1-70 WAV Format...
Page 916 SL2100 ISSUE 1.0 • The feature works during play BGM or Room Monitor. • If the WAV file number sets for both Caller-ID ring and Extension ring, the priority of Caller-ID ring is higher than Extension Ring. • The Voice channel will be released when the incoming ring has been stopped and stop to play the WAV file.
Page 917 ISSUE 1.0 SL2100 Program Program Name Input Data Default 13-04-03 Speed Dialing Number and Name - Transfer 0 = Not Used (Calls will not be Mode routed based off a users caller ID.) 1 = Internal Dial (Calls will be routed to an internal number specified in PRG 13-04-04.)
Page 918 SL2100 ISSUE 1.0 Enter the Caller ID Number. You can clear the digits entered by pressing Exit key. VRS INCOM (2W Digital/IP Multiline Terminal) Press Hold. ABB 0005 (2W Digital/IP Multiline Terminal) Press Hold. You can set Name (PRG 13-04-02).
Page 919 ISSUE 1.0 SL2100 Press Hold and you enter the Incoming Ring Pattern (13-04-05). 0 ~ 13 can be entered and 0 ~ 13 are followings: 0 = Normal pattern 1-4 = Tone pattern (1-4) 5-9 = Scale pattern (1-5) 10-13 = Tone pattern (5-8)
Page 920 SL2100 ISSUE 1.0 Enter the Caller ID Number. You can clear the digits entered by pressing Exit key. VRS INCOM (2W Digital/IP Multiline Terminal) Press Hold. ABB 0005 (2W Digital/IP Multiline Terminal) Press Hold. You can set Name (PRG 13-04-02).
Page 921: Voice Over
ISSUE 1.0 SL2100 Voice Over Description Voice Over lets a user interrupt a busy station user that is on another call. With Voice Over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the Voice Over can respond to the interrupting party without being heard by the original caller.
Page 922 SL2100 ISSUE 1.0 • An attempt to Voice Over a station can be denied if the station is in DND (Do Not Disturb) Mode, Automatic Redial is activated, during Station Programming, during Incoming Ringing, during Internal/External Paging, during a Conference Call, during a conference call on hold, the terminal is on internal hold, or the terminal has a call on internal hold.
Page 923 ISSUE 1.0 SL2100 Program Program Name Input Data Default 20-13-06 Class of Service Options (Supplementary Serv- 0 = Off (manually) COS 01 ~ 15 = 1 ice) - Automatic Off-Hook Signaling (Automatic 1 = On (automatically) Override) 21-01-03 Outgoing Calls System Option - External Call, in-...
Page 924: Voice Response System (Vrs)
Voice Response System (VRS) Description The SL2100 system supports the Voice Response System (VRS) which gives the system voice recording and playback ability. Four channels of VRS, one language, 2 hours of total recording time and 100 VRS messages are built-in the CPU-C1. The optional SDVM( )-C1 card provides access to up to 120 hours of recording time for messages (General Message, Automated Attendant greetings, ACD Messages and the Preamble) and 26 languages.
Page 925 Security of a communication system is the responsibility of the installer/maintainer and the network providers. However NEC will, of course, be pleased to offer advice on specific queries or issues brought to our attention. The timer in Program 25-16-01, has been added, per single digit table, which enables the direct dialing of destinations even if a destination or another VRS message has been assigned to a digit.
Page 926 SL2100 ISSUE 1.0 This feature has two different modes: • Permanent Mode This mode sets the feature using system programming and is available for the following types of calls. - Normal Incoming Call When the call is not answered or a user presses the VRS Waiting Message function key, this feature is initiated.
Page 927 ISSUE 1.0 SL2100 please,” and quickly extends the call to the desired party. This ensures that all incoming calls are answered quickly, courteously and consistently. Conditions • VRS record time is fixed at four minutes per message and cannot be changed.
Page 928 SL2100 ISSUE 1.0 Program Program Name Input Data Default 20-07-14 Class of Service Options (Administrator Level) - 0 = Off COS1 ~ 14/COS15 = VRS General Message Play 1 = On 20-07-15 Class of Service Options (Administrator Level) - 0 = Off...
Page 929 ISSUE 1.0 SL2100 Program Program Name Input Data Default 22-15-05 VRS Delayed Message for Department Group - 0 ~ 255 (time) Delayed Message Sending Count 22-15-06 VRS Delayed Message for Department Group - 0 = Ring Back Tone Tone Kind at Message Interval...
Page 930 SL2100 ISSUE 1.0 Program Program Name Input Data Default 31-02-01 Internal Paging Group Assignment - Internal 0 ~ 50 All stations = 1 Paging Group Number (0 = No setting) 31-02-02 Internal Paging Group Assignment - Internal All 0 = Off...
Page 931 ISSUE 1.0 SL2100 Program Program Name Input Data Default 40-11-01 Preamble Message Assignment - VRS Message 0 ~ 100 (0 = No Service) Number 47-03-02 InMail Group Mailbox Options - Mailbox Number Up to eight digits No Setting No Setting (entered by pressing...
Page 932 SL2100 ISSUE 1.0 Press Hold key (Multiline Terminal only) to cancel the procedure without erasing (and return to step 3). - OR - Hang up to erase the message. To record, listen to or erase a VRS message if you call in using DISA: Place call to the system.
Page 933 ISSUE 1.0 SL2100 Dial the function you want. 7 = Record 5 = Listen 3 = Erase If you dialed 7 to record, dial # to end the recording. If you dialed 5 to listen, you can dial 5 to listen to the message again.
Page 934: Voice Response System (Vrs) Upload Download Audio
VRS messages. To login, open an Internet browser and enter the IP of the SL2100 LAN port in the address line. At default, the IP address is 192.168.0.10. User Admin Mode (UA Mode): This mode allows the user admin to access any telephone and mailbox in the system.
Page 935: Table 1-71 Default Incoming Ringing Tone
Figure 1-61 VRS User Pro Login Diagram Message Name Format Downloaded messages are automatically assigned a name by the SL2100. This name includes the mailbox number the message was left in, type of message, the message number and the date and time to the second the message was left.
Page 936 SL2100 ISSUE 1.0 • VRS and InMail messages are recorded in an ADPCM format which may not be easily opened on the support PC. • It is not possible to upload/download/delete multiple files simultaneously. • The mailbox will be inaccessible from the telephone under these conditions: - Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA mode in User Pro.
Page 937: Table 1-72 Error Messages And Causes
Changing VRS Messages using User Admin Mode (UA) Audio files up to 2MB may be uploaded to the SL2100 for VRS messages. All 100 VRS messages can be uploaded or deleted. The messages can be used on all VRS features: General Message, Automated Attendant greetings, ACD messages and the 900 Preamble.
Page 938 Audio Format CCITT A-law/μ-law To login, open an Internet browser and enter the IP of the SL2100 LAN port in the address line. At default, the IP address is 192.168.0.10. At the login screen enter username = USER1 and password = 1111.
Page 939: Voice Response System (Vrs) - Call Forwarding - Park And Page
ISSUE 1.0 SL2100 Voice Response System (VRS) - Call Forwarding - Park and Page Description When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
Page 940 SL2100 ISSUE 1.0 System Availability Terminals None Required Component(s) None Related Features Analog Communication Interface (ACI) Music on Hold Guide to Feature Programming Program Program Name Input Data Default 11-11-58 Service Code Setup (for Setup/Entry Operation) - 0~9, , # Maximum of 8 digit...
Page 941 ISSUE 1.0 SL2100 Operation To have the system page you when you have a call: Press Speaker key (or lift the handset at the Single Line Terminal) and dial 713. When you hear, “Start recording at the tone and press the HASH key when you are done.” record your Personal Greeting and dial # when the announcement is complete.
Page 942: Volume Controls
• Headset volume, off-hook ringing volume, station ringing volume, and Speaker volume adjustments are determined by PRG 15-02-27. • The LCD of the SL2100 terminals provide a volume bar indication while adjusting the following volumes or controls: - Speaker Volume...
Page 943 ISSUE 1.0 SL2100 Guide to Feature Programming Program Program Name Input Data Default 15-02-27 Multiline Telephone Basic Data Setup - Handset 0 = Back to Default (Back) Volume 1 = Stay at previous level (Stay) Operation To adjust the volume of incoming ringing and splash tone: If the telephone is idle, press Speaker key and dial 729.
Page 944: Warning Tone For Long Conversation
SL2100 ISSUE 1.0 Warning Tone for Long Conversation Description The system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller does not hear the warning tones.
Page 945 ISSUE 1.0 SL2100 Single Line Terminals Code Restriction/Toll Restriction Guide to Feature Programming Program Program Name Input Data Default 14-01-17 Basic Trunk Data Setup - Trunk to Trunk Warning 0 = Disable (No) Tone for Long Conversation Alarm 1 = Enable (Yes)
Page 946 SL2100 ISSUE 1.0 MEMO 1-932 Warning Tone for Long Conversation...
Page 947: Chapter 2 Codes Tables
Codes Tables 1 ABOUT THIS CHAPTER ECTION The charts in this chapter provide a list of the Service Codes, Function Key Codes, and System Number Plan/Capacities. The service codes and function codes are listed by number and by feature in separate charts for ease of use.
Page 948: Table 2-2 Service Codes By Number
SL2100 ISSUE 1.0 Code For this feature. . . When you are. . . Note Message Waiting Leaving a Message Waiting at a co-work- er’s busy or unanswered extension Call Waiting / Camp-On / Callback / Call Waiting / Camp-On / Callback / Trunk...
Page 949 ISSUE 1.0 SL2100 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 950 SL2100 ISSUE 1.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 951 ISSUE 1.0 SL2100 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 952 SL2100 ISSUE 1.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 953 ISSUE 1.0 SL2100 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 954: Table 2-3 Service Codes By Feature
SL2100 ISSUE 1.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 955 ISSUE 1.0 SL2100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Call Forwarding Set/Cancel Call Forwarding(Both Ringing).
Page 956 SL2100 ISSUE 1.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Dial Pad Confirma- Enable/disable Dial Pad Confirma- tion Tone tion Tone.
Page 957 ISSUE 1.0 SL2100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Hotel/Motel Cancel a Wake Up Call for your (Wake Up Call) room telephone.
Page 958 SL2100 ISSUE 1.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Name Storing 700 + enter name + Hold Program extension names.
Page 959 ISSUE 1.0 SL2100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Time and Date 728 + hour + minutes Set the system Time.
Page 960: Table 2-4 Function Key Codes By Feature
SL2100 ISSUE 1.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Voice Response + ringing ext.
Page 961 ISSUE 1.0 SL2100 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 962 SL2100 ISSUE 1.0 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 963 ISSUE 1.0 SL2100 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 964 SL2100 ISSUE 1.0 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 965: Table 2-5 Function Key Codes By Number
ISSUE 1.0 SL2100 Function Key Codes by Number Table 2-5 Function Key Codes by Number To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over).
Page 966 SL2100 ISSUE 1.0 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 967 ISSUE 1.0 SL2100 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 968 SL2100 ISSUE 1.0 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 969 ISSUE 1.0 SL2100 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 970 SL2100 ISSUE 1.0 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 971: Chapter 3 Features Availability By Software Revision
3-1. S = Supported Feature E = Supported and Enhanced N/A = Feature not supported for this software release Table 3-1 Feature Availability by Software Revision SL2100 Feature Name V1.0 Abbreviated Dialing/Speed Dial Account Code Forced/Verified/Unverified Account Code Entry Alarm...
Page 972 SL2100 ISSUE 1.0 SL2100 Feature Name V1.0 Call Redirect Call Waiting/Camp-On Callback Caller ID Call Return Caller ID Caller ID - Manual/Automatic Callback Caller ID - Flexible Ringing Central Office Calls, Answering Central Office Calls, Placing Class of Service Clock/Calendar Display/Time and Date...
Page 973 ISSUE 1.0 SL2100 SL2100 Feature Name V1.0 Flexible Timeouts Forced Trunk Disconnect Group Call Pickup Group Listen Handset Mute/Handset Cutoff Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Headset Operation Hold Hotel/Motel Hotel/Motel - Do Not Disturb Hotel/Motel - DSS Console Monitoring...
Page 974 SL2100 ISSUE 1.0 SL2100 Feature Name V1.0 Loop Keys Maintenance Maintenance - Auto System Update Meet Me Conference Meet Me Paging Meet Me Paging Transfer Memo Dial Message Waiting Microphone Cutoff Mobile Extension Mobile Extension - Callback to Mobile Phone...
Page 975 ISSUE 1.0 SL2100 SL2100 Feature Name V1.0 Selectable Display Messaging Selectable Ring Tones Serial Call Simple Network Management Protocol (SNMP) Single Line Terminals SIP Trunk E.164 CLIP Enhancement SIP Trunk E.164 Support Softkeys Station Hunt Station Message Detail Recording Station Name Assignment - User Programmable...
Page 976 SL2100 ISSUE 1.0 MEMO Features Availability by Software Revision...
Page 977 ISSUE 1.0 SL2100 MEMO Features and Specifications Manual...
Page 978 Features and Specifications Manual NEC Corporation ISSUE 1.0...

NEC SL2100 Features And Specifications Manual

Regulatory

Chapter 1 Features

Quick Links

Related Manuals for NEC SL2100

Summary of Contents for NEC SL2100